LG Electronics Complaints & Reviews

This refers to my complaint and series of reminders about mishandling of my Plasma TV by LG engineers and their misbehaviour. I need to report that in spite of my various reminders, the TV has gone from bad to worse after LG service staff took it away to their workshop and kept it there for 4 days. So far, nothing has been done to attend the complaint. The mother Board was changed unneceessarily and charged which did not result into any improvement. In spite of various reminders, nobody has bothered to attend to the compplaint except a telephonic call which also never came back. My TV is lying unusable. I do not know whom to turn to for this issue as the service center head Mr. Anuj (NOIDA) chooses to not respond and whenever he does, misbehaves and is very rude. The complaint pertains to 10th JUNE 2015 and I have been following up with LG since then but no respite. LG as a company is not bothered to do anything about it and seem to have left it to "outsourced" service agency who do exactly as they feel. JAYANT BUDHIRAJA ([protected])

Again and again I appointed my service request to change my compressor of my air conditioner which is in warranty and every single time they rejected my appointment by giving false report against me. I have bill for the same product whose warranty is going to end in june next year. The person who came to my house asked for extra money which I rejected and in effect to that he made false and frivolous report against me. Also the supervisor of my area did not listen to my complaint and took his employee side. Please look in this matter seriously and give me redressal against my grievance as soon as possible. I also did try to make a complaint through LG Site but its giving an error, which make me think that they are not even serious about for unsatisfied customers.

Dear Sir, Madam, With due regards I would like to state that I had purchased an AMC for the newly bought washing machine ( LG Front Loading ). I bought the AMC by paying Rs. 5216/- in cash. I received an email with the following details: AMC Form No Product Model Serial No AMC Start Date AMC End Date AMC Amt 14030316 WM F10B8NDL2.ABWPEPL 412PFUH[protected]Mar-2017 08-Mar[protected] It was also mentioned "You will receive...

Complaint- The very first thing i would like you to know, im very much disappointed with LG services. I bought a washing machine LG P8539R3SM and the product is in warranty, got an issue with the washing machine and LG service engineer came and corrected the issue but didnt resolved the rest of the piece. Now again I faced the same problem again reported the same issue to customer care and I received the message saying. Service required closed . Reason . High Service Charge. Let me where was I was in fault its your service manager who dint diagnose the problem properly although the product is still in warranty but CC guys said i need to pay for the service and repair charges ?? Come on guys is this how you treat product warranty??

I have bought a 4K ultra HD tv 55UB850T, 2 months ago from Croma, a reputed seller in Bangalore. Suddenly few days back, I saw few lines in upper portion a small area on right upper portion became white. I raised multiple complaints on the issues and one customer executive came and said due to cleaning the screen got damaged. I shown the document given by the LG itself how to clean the screen and I mentioned I followed it. Then he kept quite for some time and later he examined TV again and told the right side the panel got broken. So he told it wont come under warranty and I have to pay 42000/- to get it replaced. I couldn't see any scratch on the top level panel and I asked them to provide the written report. They are not even bother to provide written report. Complaint no's: TV model is 55UB850T Complaint no: RNA[protected] Complaint no: RNA[protected] Complaint no: RNA[protected] Complaint no: RNA[protected] Apart from that LG website has so many flaws. 1) I can not register the product 55UB850T in LG site 2) They simply close the ticket without attending it and no way to open the ticket again 3) the email sent by them is just an outbound email id and we can not reach them through email. 4) Customer care phone number picks the call with lesser wait time, but they are just saying that they forwarded the issue to local service center. Do you know how to get the issue solved and I will get the service from LG? It seems I do not have other options left apart from taking a legal action. Should I go to Consumer court ? What is the procedure? Pls advise. Thanks, Mamatha

This is to inform that i have purchased a LG Smart 3D Tv and from the date of Purchase, i am not at all satisfied for the Magic Remote. Thus the consumption of Battery is to high. It drains the batteries within a week. I suggest to improve the quality as its a high end product. Kindly replace this product with the feasible product of good quality. I am using White Color Magic Remote and now its out of warranty. I am not expecting this type of products from LG which the consumer is not able to use because of the high consumption of Batteries. Also try to replace this type of products as it will only ruin the brand image and goodwill and cheat the consumer. Thus it a high end 3 TV and till now the problem in manufacturing of magic remote is a pin which drains the battery in 5 days and its not usable. I cant expect this type of product from LG. Regards Aakaash Gupta [protected]

I baught LG Fully Automatic 7.0 Kg Washing Machine, Model: T80FR, item no.- 408NWWH029001, on 23.04.2015. Since very first use Machine Vibrates heavily during spin mode. Since then I have several complaints to LG customer care, but only once a technician from LG service visited me and said it is a balancing problem, did something and said you will never face the problem, but i am still facing the problem. I have been fed up with the machine and LG service. Kindly help me Resolve the issue.

Dear LG team, I've long been a user of your LG LED TV (Model no : 42LE5500 ATR Sr.No 16800) products and up until now have always regarded you are an excellent supplier/organization. I have every faith therefore that you will do what you can to rectify this situation." I registered many complaints on vedio problem of LED TV. Your service persons attempted in 06/02/2015 Rental Invoice No:003439 (Rs:570/- Paid) Paid.Ref Job order no RNA[protected]. Serial no 101 PLAG016800. After that we reordered complaints again and again to rectify the problem by arranging the new panel as told it will be available. After 7 months we understood that through the services providers this spare in not available or unable supply the LG LED TV manufacture. Please clarify my questions in this regards: 1. Why the spare or suitable part I.e panel to Tv not arranged. 2.We lost our valuable time, supposed to watch tv during this period. 3.Wther this tv dumped into a scarp or what next I have to do? Thanks & Regards JSREDDY [protected]/[protected]

My lgg3 sim tray broke a day ago and I went to an lg customer care center and asked if they could fix it.After making me wait for some time they called me and said that they had to replace the whole motherboard.I've done some research and had found that the sim tray module can be replaced without removing the whole motherboard.when I asked them that they rudely said that they can't do it and I must replace the motherboard and it will cost me 9000rupees.When I approached another mobile repair shop they said they can replace the aim module via micro soldering and it'll cost me only 1000.Is this how lg trays its customers .Please take action against this case..

Dear sir, Through this letter I want to draw your kind attention towards my problem that could not be solved till toady. The detail is as under:- 1. I purchase LG 49LB5510 LED TV on dated[protected]. It was told to me that TV would be installed with 24 hrs but it takes 4 days to install i.e. on[protected], after making too many requests and phone calls to customer service center. 2. When the TV was installed I found that the SOUND QUALITY of TV was very poor…the SOUND was hearable on maximum limit i.e. on 100..at distance of 1 feet..when the fan was in OFF condition ..when the fan is switched ON the sound was not hearable . So I make a complaint to LG customer care regarding my problem on dated[protected] …. But till[protected], I don’t get any phone call or any service engg at my home. 3. So on[protected] I again talk LG customer care and asked them the status of my complaint but there answer was very much surprising. They told me …Sir…YOUR COMPLAINT HAS BEEN CANCLED …I ask the reason ..but the customer care donot give me any satisfied answer and gave me mobile number of SERVICE ENGG at Solan Mr. sanjeev [protected]. 4. So I call Mr Sanjeev on same day regarding why my complaint is cancelled ...Mr. sanjeev pic my call and told me that…Sir….i am out of office and would cal you after 10 minute.. but I don’t receive any call back. 5. On the next day i.e. on[protected] I again call Mr sanjeev but the answer was same…sir…I am out of office at bus stand..i would call you later… 6. So on the same day I call customer care and request them to provide me number of their senior ..so they gave me mobile number of their senior MS RAKHI [protected], who hear my problem and sent technician on the same day. 7. LG technician visit my home and told me that..sir..your problem is genuine and I would gave report to Mrs rakhi. 8. On the same day MS Rakhi again call me and offer me to repair the product but I denied to repair. So she promise me on dated[protected] to replace the product at the earliest. 9. After 6 days I again call MS Rakhi and ask them for what they are waiting..so she gave me mobile no of her senior Mr. Harish Area service manager of LG [protected]. 10. Then I talked to Mr. Harish regarding my TV replacement ..so he told me that sir..your product problem is not big..the product should not be replaced but should be repaired ..but I ask him that your employee had already made commitment for replacement..then he told me that it would take some more days to replace product as we can not send any special vehicle to carry your product upto your home. 11. So at last on[protected] the product could be replaced.but I found that the problem was as it is…low volume and disturbance in sound..i discuss this matter with the technician who brought that product to me..he was also agree that the sound was very low..he also told me that this model has sound problems..the speaker were not fixed at proper position where they should be..so I call Mr Harish in presence of your technician …he pic my call ...but tell me that he would call me tomorrow….but really matter of sorrow that TOMARROW don’t come till today. 12. I again lodge complaint on dated[protected] regarding no solution of my problem ..so they told me that the service engg Mr Sanjeev will personally visit your home to solve your problem. 13. After 4 days Mr sanjeev visit my home at about 8:50 pm with a companion with him. Your service engg was in very hurry. Mr sanjeev talk with me in very rude manner…in very much loud voice at my home. He tried to increase the volume of my LED TV through setting BUT ALL WAS IN vain. When he could not cure my fault ..he told that this is product specifications..the volume can not be more than it…you should check product specifications on internet before you purchase it…you should check user manual before you purchase it..i told him that I don’t have internet..than he answered me that you are purchasing such a big TV…. spending lot of money on TV..so why don’t you have internet..during his 10 minutes of visit he don’t listen my problem seriously and told me that I cant make you satisfied and will tell all detail to Mr Harish.When I asked him that only those persons who have internet facility should purchase LG product…then Mr. Sanjeev got annoyed went from my home. From that day till today I don’t get any response from your service manager Mr Harish. So it is my humble request to you that please look into the matter as I had already made too many complaints to LG customer care but LG is not taking any steps towards solving my proble. Regards

RNA[protected]. The complaint was registered regarding LG refrigerator which broke down 5 days back for which we have lodged multiple complaints but no action has been taken so far. The customer care is incompetent and the engineers and managers we were redirected too are irresponsible, unresponsive and inefficient. They have been bouncing us off from one person to another - stating everytime that the location doesn't come under their area. Have made multiple calls to the supervisor, Mr. Nitin and area manager- Mr Gagan Verma but to no effect. Apart from the fact the refrigerator is not working from the past 5 days, the attitude of the customer service professionals is disappointing and the cutomer is being harassed .

Hello I am syed Muneer i have purchased LG mobil L90 is still under warranty. From last. 1 month iam nit able to charge my phone i have visited LG SERVICE CENTRE Marathalli on 10 july 2015 for repair the service engineering told me after 1 hrs come back on monday for repair after also he told me to go website and complaint. Really the service is very bad Syed Muneer [protected]

Dear Sir / Madam,

I have purchased LG Refrigerator (single door) from Neetu Enterprises, Rawatbhata on dated 24.05.2015. When I opened its packing at my home I found balancing problem to stand straight. I immediately inform to shop keeper. He told that it will be repaired by LG Company engineer as soon as possible. The online complaint made two time by shop keeper but till date no action will be taken by any one. Only phone call received on my mobile for verification by LG personnel.

If it will be nor repair or replace I go to consumer court and also told to public for don't but any LG product due to very poor service of LG service personnel .


1) Copy attached of Bill.


Pawan Kumar Sharma
Rajasthan Atomic Power Station-5&6,
Anushakti, Via-Kota, Rajasthan
Mobile No. : [protected], [protected]

My phone no :[protected] Email- indrajit.[protected]@gmail.com..Inspite of providing Contact details no one from LG has contacted and this actually vindicates all charges of so many Indians suffering with poor product quality and service comitment meeted out by LG .. ...

I am having LG 1.5Ton A/c which is under AMC. Cooling is not proper in that A/c. It is getting minimum 6 hours to get to 26 degree Centigrade temperature. LG technicians are saying that is normal and they cannot do anything on that. Please let me know what should I do regarding this. Thank you, Sweeton [protected]

Lg inferior products and fraudulant service quality

A few months back purchased lg l90dual 410 mobile. Only after a few months it stopped working. Had faced horrible experience at every step. Shocked with the gross incompetency of lg and its employees.

• they have a website which will make you hop on from one link to another without giving any useful information
• called their service center number who was so drunk. After 10 minutes of wasting time he gave me a number of service center in wazirpur which has been closed several months back
• on my own finally found number of a nearby service center in moti nagar, visited there and showed them my phone and warranty invoice. The person behind desk refused to give me warranty said that the phone is damaged pointing a minor crack on screen. I explained to him that this crack has been occurred several months back. But he insisted that i have to pay. He gave me estimate of 6000 for 11000 rs phone. Just a minor crack on screen and they null your warranty as if they just need an excuse to rip off your pocket.
I said that i will complain to the company seniors to which they started shamelessly laughing probably they that in india consumer is helpless

Overall a horrible experience i faced.

Complaint no. RNA[protected] had been made on 4th July 2015 and as per your customer care services the Service Engineer was to arrive by 2 hours or 24 hours at the latest but the Engineer did not arrive and later a message was sent in the alternate number provided by me saying that the customer himself hadn't received any calls which was completely untrue so again a Complaint no.[protected] has been made on July 8 2015 and the Service engineer was supposed to arrive. I was given his number and I called him a couple of times and even sent him a message consisting of my home address but he switched off his phone and there is no trace of him. We have been given false information and your services are completely unacceptable. This is the very first LG product that has given us a problem and if your service provider fails to provide us the required services then it would be better if we stopped purchasing your products.

I have a LG microwave (approx 3 yrs old). Suddenly the microwave bottom plate stopped rotating. I called the LG customer care for this problem on 5th July, 2015. They assigned a complain No. (RNA[protected]. Immediately one person from LG service called me (phone No. [protected]) and informed me that he wanted to visit my apartment. He came and checked the bottom plate. He said the problem was with the motor at the bottom and he would come next day to replace the motor. Next day he did not turn up. Then next to next day (on 7th July, 2015) another person called me (phone No. [protected]) and asked my home address. I was in the office, my parents were in home. Then he visited my home and replaced the motor. He took Rs. 500 from my father and left my home. My father asked for a bill, he said the bill would be sent by SMS!! Immediately my mother checked the MW and found that the heating was not happening. Earlier there was no problem with the heating. Immediately I called the service person, he said he would come and check again. However, he did not come back. Then I tried to call him and the first person visited earlier, repeatedly. However both of them did not pick up my phone. Then I called the customer care No. The CC person said that he would raise the issue to the customer service and he would send me the customer service No. However, I did not receive anything. Today (8th July, 2015), again I called the customer care described the entire problem with details. The lady patiently listened all and told me that as I did not receive any bill she can not file complain against earlier problem. Then she gave me the local service No. I called the local service No. The customer service person promised me to resolve the issue and he said that the bill was sent by SMS and E-mail. However, I have not received anything. Then again I called the service person who visited last time (phone No. [protected]). This time he picked up the phone. Surprisingly it was the first service person and he said that the heating problem was already there and now I have to change the magnetron. But the same person said earlier that there was no heating problem and even prior to service I personally checked in front of him that the MW was properly heating. After the repair only it stopped heating. Also, till now they have not sent any bill against the payment. I would like LG to investigate this matter thoroughly and take proper action. For your information three years before I bought all my home appliances (Mobile phone, MW, AC, Refrigerator, Washing machine) from LG. Now I regret my decision.

LG the biggest cheaters.. i bought a nexus5 from an online store which was shipped from Canada to India.. and as usual it got spoilt like any other nexus 5 phone. the issue with nexus 5 power button and motherboard is universal.! it didnt depend on which country u bought from or which store you bought from. but still so called LG "customer care" came up with a very smart technique to loot the people. People who had the warranty expired or had an international warranty had to pay bloody 13, 000 Rs to get the mother board and the power button issue resolved..! is this why the nexus 5 phones were ranged so low so that when people come for power button and motherboard issue resolved they could do all paisa vasool ??? why dont you come in public and admit that it is an LG manufacutring defect ??? LG is worst at mobile handsets.. and i would strongly recommend everybody to not buy a phone which is manufactured by LG because its sooo inefficient...

Dear Sir, I had LG LED 3D TV purchased in Oct 2011. This TV was running good till June 2015. On 21th June my TV and Airtel STB got burnt when both the things were off. When I contacted LG customer care they send the Engineer who subsequently changed the Mother Board of the TV. But with in 10 days same thing happened. I switched off the TV from remote, then Stabilizer from plug point at night after watching TV but in morning of 1st July when I switched on I found that it is not working. Once again complain and once again Engineer came after two days and changed the Mother Board. Again on yesterday 6th July, once again when I switched on in the evening, it is blank. Now I tried to call Customer Centre, I got one Number of Ms. Ritu Rawat - [protected] and Mr. Jatin Batra [protected], but Ms. Rawat is not interested to sort out the problem rather she gave other number of Mr. Anuj [protected] who is not picking phone. Now I have made complaint through customer care and the Complaint number is RNA[protected]. Also I have sent the details to Ms. Ritu but nothing done. Pl confirm whether you are willing to resolve the issue. Kousik Chatterjee [protected] [protected]@gmail.com