LG Electronics Complaints & Reviews

I am sorry to bring to your kind notice about some unexpectedly high and frequent service problems I have encountered in the LG Air conditioner ("BSN 12 IMA ") which I bought from "Giriyas" vide their bill # FS/WPT/483, dated 12th May 2015). The details of problems faced are given below: 1st time I logged a complaint this month for heavy noise coming from AC and cooling problem, engineer came and fixed it, from the second day I've noticed water started coming from the AC, again I've called the Store where I bought and informed, they told they will log a complaint, I've waited for three days no one responded, next day I called LG customer care and informed the same, they told the complaint #RNA[protected], is still opened the engineer will come and attend by today, no one turned up that day, second day engineer came and done something that in 5minutes and said its fixed you will not have the problem again, the same day night, again the same problem is occurred, till now I'm facing the problem I can't switch on my AC water is pouring like anything. It is disturbing to note that once a specific problem gets rectified, a fresh one creeps up almost immediately; this gives serious suspicion whether somehow, by mistake, a product o[censored]nacceptable quality has slipped through your stringent quality checks. Or perhaps it could be due to human error in handling the set properly while attending to one complaint that triggered another problem subsequently. I hope you can very well understand how a customer, who has spend his hard earned money in purchasing your brand based on the trust and quality it commands, would feel when such repeated problems are faced on a new purchase. I request you to take immediate action by deputing your senior most service person to attend to the AC and rectify the problems to my full and long term satisfaction. I would also request you to explore the possibility of free replacement of the product so that you can send back the old one to your factory for evaluation for any quality hitches in the product. Thanking you and awaiting your earliest response, Yours truly Ganesh V #[protected] #[protected]

Worst service I bought a split AC three years back. It was working fine since I was doing regular service. I felt the customer service was really good with LG until I got a real problem in my AC. When there was a real problem, the service engineers don't know how to fix it. I understood they know only to clean the AC but not to fix the problem. Shame on them. Even if we call several times to the call center, they just speak like a recorded tape that they will send the executive tomorrow. When you talk to them in high pitch, they get panic and give the local area service engineer number. He too speak the same recorded tape and nobody will turn up because they are cleaners not engineers. I would suggest everybody to buy an AC which really have good service engineers and customer support. Don't waste your money on LG.

I have taken LG Happy Living Plan AMC for my split AC in March 2013 for 3 years.I raised a request for the servicing of my AC a week back, and was told by the customer care that the technician would call me to fix an appointment but till now I have'nt received any call from them. Customer service team is not sharing any number from their end, after prolonged conversation i was given a number Hitech service number - [protected]. but there is no response i this number. Such a bad experience with LG. Please take this issue seriously and provide necessary resolution at the earliest.

Dear Sir, It has been more than two months, I have been sent from pillar to post to get my 42" LED repaired. I had bought this TV from Arcee Electronics Vashi, Navi Mumbai on 25/082013 @ cost of Rs.52000.00 Initially the performance was outstanding but before the end of one year Two horizontal lines appeared, which were not so disturbing. I left for USA tour on 21 Jan 2015 & returned on 26th June 2015 to be greeted with LG TV showing horizontal flickering lines. I complaint the LG customer care, wherein an Engineer Mr.Dinesh, Visited & informed me that the TV has panel issue, which will be repaired at the cost of Rs.23000.00 to Rs.24000.00. I was shocked to hear the repairing cost. During my five months stay in USA I saw LG TVs in super markets, & it had Three years warranty. The obvious question that comes to my mind is why LG Led Tvs have one year warranty in India? Certainly there should be BIG game behind this policy. Game #1 could be that LG LED TVs are substandard to the TVs sold in USA where Three years warranty is provided.It implies that Indian Customers are served with substandard products. Game #2 could that LG needs customers whom they can milk after one year. Both the games are not fair for simple Indian customers. Now I am interacting with In charge of Service Department Mr.Sheel, a very sweet person to talk to. But I feel he has limitations. I am tired of sending regular messages on Whatsapp to Mr. Sheel who of the late has become unresponsive. I feel that Indian fellow beings should be warned about the possible lurking Panel expanse if they are deciding to buy LG LED TV. I wanted to upload the video of my Filckering LG LED Tv. But my sixth sense says that LG spends Crores of Rupees on advertisements, it will dislike the Video. Sir I continue to look for some solid response from you.

I had purchased nexus 5 an year back. Within 1st 2 months I had to visit LG Service Center (Thane) which was a s/w issue. that got sorted and post that I had to visit same service center 6-7 times witin a year and all these time it was always a h/w issue. when i ask these service center people for all the 6-7 complain nos. they are not ready to provide the same. they say only last 3 months complain nos would be provided to me. I am again facing an issue with my phone (within 2-3 weeks of servicing) now, for which I might have to pay since 1 year has passed (this month). This has caused a lot of inconvenience to me. Lots of time, money and energy has been wasted evertime visiting the service center. I would request you to take a strict action against this service center, provide me with all the complain nos. raised against my name and replace my current handset with a new one.

Sir, Ashok, Trichy, Tamilnadu. I purchased one fully automatic Washing Machine model T7208TDDL at Jainson, Trichy, Tamilnadu on 31.12.2014(Bill no.1659) in the name of my wife Mrs.A.Prema. Before that I used whirlpool W/M. Sales after service is very worst in whirlpool, so that I exchange and purchase LG W/M. LG W/M made some problem on 10.8.2015. I gave a complaint thro’ your toll free no. But they did not take care. Subsequently I contact one of LG service people Mr.Vinoth([protected]) to get a Trichy service No.[protected]. I contact Trichy service No. and gave a complaint. But till date nobody’s come to attend to rectify the problem and nobody’s take a care. This is the bad experience and also I won’t recommend LG home appliances. The service support is very very worst and the same situation will continue, one day you meet 0% sales in future. I think local assembly washing machine is very good and service is better than you. Thank you for the best support. Ashok A Trichy, Tamilnady [protected], [protected]

Our TV LCD -42 " giving problems in receiving signals from set top boxes and DVD players. This is first in my life, that I heard or faced such problems. So it can be conveniently concluded that their products are made of inferiors parts, otherwise it could have most started giving trouble so soon. Request LG team to get it rectified ASAP. As in india TV is the only source of entertainment. Rakesh goyal Mumbai [protected]

Hi, My name is Chandrashekar S from Hyderabad. On Thursday (Aug. 27) the LG service center from Himayat Nagar, Hyderabad had taken our split AC (the entire outdoor and inside units) for doing service for gas leakage. As it was 3 days that they have taken the units and not informed about its where about and when the service will be completed and returned to us, I called the service center today Aug. 29, 2015 twice and when I asked these questions I was told that they don't provide any info. to us but will directly come and install it. When I told them that I would report this to LG Senior Management the person had informed that I can go and report it to anyone. I have reported this incident to LG India and also, I was asked to call and talk with Mr. Shiva Kumar who heads the Hyderabad division, all the three times my phone was disconnected by Mr. Shiva Kumar (+[protected]. I am really sad and upset the way LG service center including the senior management handles complaints from customers. I feel that this is the worst company that I have come across for such kind of poor and negative attitude towards its customers.

I bought a Lg G2 on[protected] sunday ) and was on a move for 3 days so as not able to use it that time and on Thursday when I used it I found a dead pixel on the screen then informed the seller ( D-83, Shop No 2, Malviya Nagar, Delhi - 110017, Near Corporation Bank +(91)-[protected] ) about this, He said to go to the service centre and say them to issue a DOA letter under the 7 day DOA policy of them and you will receive a new product. But when I visited the LG service centre ( Direct service centre, B-XXI, 2633, Gill Road, Near ATI, Ludhiana, Punjab - [protected] ) The contact person said that there is only one dead pixel on the screen and we cannot issue a DOA, there must be more than 3 and moreover they have changed the policy of the company to 4 days by saying DOA is valid just for 4 days. Now what is this, DOA means any hardware/software issues which causes the failure of the normal functionality of the phone of the box within the 7 day.I talked to his head and he also said the same statement. But they are ready to replace the screen under the warranty policy, why should I give them to service my so costly brand new phone. Now after coming back from there, I called up the customer care and said the issue and they have given the number of Area sales Manager - [protected] but when I tried to reach to this person, He just picked up phone and said I am out on holiday and hanged up the phone. Provide me a solution soon I don't want my so expensive phone to be repaired and want a replacement. Rajkamal singh [protected] [protected]@gmail.com

I have LG side by side refrigerator which has stopped working 8th time in last 8 months. Every time it stops then I call LG india customer care toll free no. and they registered my complaints under these no. RNA[protected]...15 DEC 2014 RNA[protected]...04 JAN 2015 RNA[protected]...17 JAN 2015 RNA[protected]...18 FEB 2015 RNA[protected]...10 MAR 2015 RNA[protected]...18 MAR 2015 RNA[protected]...17 JUL 2015 RNA[protected]...21 AUG 2015 (STILL PENDING) Till now all the major parts ( compressor, condenser coil, evaporator etc. ) of refrigerator has been replaced .But the refrigerator is still not working. Due to so many repairs jobs the refrigerator has lost its condition. Due to that me and my family members are facing so many problems. Therefore I request you to please replace my refrigerator as soon as possible. Thank You. Kind Regards. Amar Amarjeet Singh Saini Creative Studio, Gandhi Chowk, Main Bazar Urmar, P.O.Urmar. Tanda Urmar, Distt: Hoshiarpur, Punjab.India. Pin: 144204 Email: csvp.[protected]@gmail.com Contact: [protected]

We purchased two LG air conditioners on 18th May 2015 form Pittapillil Agencies, Kochi, Kerala, India At the time of initial installation itself one of the air conditioners had a defect and this was corrected 2 days later by refilling the gas. However the same unit developed a cooling problem again, which we reported to LG customer care on 08th Aug 2015 which was registered under the complaint ref no: RNA[protected] . A technician turned up, checked the unit and went back promising to come back. On 13th Aug we followed up on the complaint and we were informed that the first complaint was showing OK status on the system, and so we have to register a new complaint. We did as advised and a new complaint was registered RNA[protected] dt: 13th Aug 2015. We were contacted by the technician again but he never turned up. We followed up on the complaint again and on 16th Aug we were informed that the complaint had been cancelled without our knowledge. Since then made numerous phone calls to different members of your service team and after a lot of hollow promises, a technician finally turned up today 25th Aug 2015. He removed the AC (breaking some roof tiles in the process) and started installing a new condenser he had bought (Photos attached). However the unt still had leakage issues and he was unable to repair it. He then said he was taking it for repair. We objected saying that we need to get the unit replaced, since numerous attempts to repair the same had been unsuccessful. He then contacted his superior officer who also maintained that they have to take it for repair and that they did not have any stock for replacement. It has to be noted that during these interactions the attitude of the technician was extremely rude and impolite. In the meantime we received a call from LG customer care, who said that they had stock and they can provide a replacement within one day. However, the technician and his superior officer denied any knowledge of this and insisted on taking the unit away for repair. Mr. Ramachandran, LG Area Service Manager had contacted us at 9.45am on 27th Aug 2015. On his request, we agreed to have the unit repaired at our home itself, by installing a new condenser instead of taking it away for repair. Mr. Ramachandran promised to call us back to follow up on the same, but till this time there has been no further calls from LG. Since Mr. Ramachandran failed to keep his word, we are now not willing to settle for anything less than a replacement of the unit. If this does not happen within a week's time, we will be forced to take legal action through Consumer Courts. In short, even after 21 days of the first complaint, the issue still remains unresolved. It is clear that we were delivered a defective unit and now the LG service team is behaving as if they are doing us a charity. It is appalling that a company of LG's status has such an inefficient after sales service system. I would appreciate if you could advise me what I should do to get the problem corrected

I purchased two LG air conditioners on 18th May 2015 form Pittapillil Agencies, Kochi, Kerala, India At the time of initial installation itself one of the air conditioners had a defect and this was corrected 2 days later by refilling the gas. However the same unit developed a cooling problem again, which we reported to LG customer care on 08th Aug 2015 which was registered under the complaint ref no: RNA[protected] . A technician turned up, checked the unit and went back promising to come back. On 13th Aug we followed up on the complaint and we were informed that the first complaint was showing OK status on the system, and so we have to register a new complaint. We did as advised and a new complaint was registered RNA[protected] dt: 13th Aug 2015. We were contacted by the technician again but he never turned up. We followed up on the complaint again and on 16th Aug we were informed that the complaint had been cancelled without our knowledge. Since then made numerous phone calls to different members of your service team and after a lot of hollow promises, a technician finally turned up today 25th Aug 2015. He removed the AC (breaking some roof tiles in the process) and started installing a new condenser he had bought (Photos attached). However the unit still had leakage issues and he was unable to repair it. He then said he was taking it for repair. We objected saying that we need to get the unit replaced, since numerous attempts to repair the same had been unsuccessful. He then contacted his superior officer who also maintained that they have to take it for repair and that they did not have any stock for replacement. It has to be noted that during these interactions the attitude of the technician was extremely rude and impolite. In the meantime we received a call from LG customer care, who said that they had stock and they can provide a replacement within one day. However, the technician and his superior officer denied any knowledge of this and insisted on taking the unit away for repair. Mr. Ramachandran, LG Area Service Manager had contacted us at 9.45am on 27th Aug 2015. On his request, we agreed to have the unit repaired at our home itself, by installing a new condenser instead of taking it away for repair. Mr. Ramachandran promised to call us back to follow up on the same, but till this time there has been no further calls from LG. Since Mr. Ramachandran failed to keep his word, we are now not willing to settle for anything less than a replacement of the unit. If this does not happen within a week's time, we will be forced to take legal action through Consumer Courts. Thank you Best Regards Abraham Mathew Mobile: [protected]

Dear Sir, I bought the LG G4 for Rs 46, 000 on 23 July 2015. I bought it for the dual sim and separate battery offer. The separate bty was delivered after 20 days through several emails and phone calls. After only 34 days, on 27 August the phone which cost 46000 has blacked out and switched off. I have made 6 calls to the LG Call Centre. Till now I have not been able to speak to the supervisor. I took the phone to the LG Service Centre at Sector 15 Noida. They have checked and said the complete hardware of the phone needs to be changed which means all the memory records of the phone are lost. They have not given any replacement either. The LG company must change the phone and apologise for the poorest service and callous attitude of their staff. With best regards, A Khanna [protected]

We purposed TV in Dubai model 49UB700T and shop owners assured us it has international warranty, when it was shipped to Bangalore panel went bad. I raised request on 19/06/2015 RNA[protected]. Technician visited and said panel has to be replaced and he will check that what all panel will work as 49UB700T model is not available in India. he took one week and confirmed that 820T panel will also work but no stock it may take 1 or 2 or 3 months...

I have Purchased Nexus 5 last year in Jan. On 21st August 2015, it felt from a chair and my network is gone. I went to the LG service center in my city and they told me that motherboard needs to be changed and it will cost me 12000 Rupees. This is the worst product quality i have ever seen in smartphones. I have spend huge amount of money in getting this phone assuming that it will last longer. But now i am highly disappointed with the product. I have also raised this concern with LG customer service but they are not bother to reply. I would strongly suggest everyone not to waste money on Nexus products.Complete waste of hard earned money.

I bought a LG LED smart TV in October 2014. The steel frame has caught rust in less than one year. The LG website gives contact number of a 24/7 cuatomer support centre. Response from this support centre was that they do not deal with this issue and we should try our luck with the service centre. No telephone nos given for the service centre. Only way to connect is to raise a service request online. I have done that too, but no response.

Dear Sir, I, Shibaji Chattopadhaya, was a very loyal LG customer since a long time. However, after my present purchase I'm really disappointed with your company. I purchased an LG 49 inch 3D UHD LED TV (Model No. 49UF850T) from Bajaj Electronics, Chandanagar, Hyderabad on 12th August 2015 for Rs. 1.23 lakhs. I was told that due to Independence Day Offers I'll be receiving some gift. However, I didn't receive any, not even the advertised ones. I was also told that I'll be receiving 4 pcs. of 3D Passive Glasses, but I received only 2 pcs. I was told that I'll be receiving 2 years warranty on my TV due to the afore-mentioned offer. However, this too was a lie, as I was told by LG customer care that my TV was having only 1 year warranty. Nevertheless, the greatest shock was yet to happen. Since last 2-3 days my TV started behaving absurdly, i.e. sometimes the screen will flicker and sometimes red & blue vertical & horizontal lines will appear on the screen. However, this vanishes on restarting the TV. I wrote an email earlier regarding the promised gifts but no action was taken by LG. Today I registered a complaint with LG customer care and they sent some technicians against my complaint no.: RNA[protected], but they couldn't find any defect with my TV, and asked me to take photos of the issue if it occurs again. I was devastated by their response. I was told that I'm a premium LG customer by your comapany. Now, my question is if being a premium customer I'm facing such negligence from your company then what will happen to non-premium customers. I had a great faith on your company earlier but now no more, since 2 weeks after purchasing such a costly TV if this kind of issues happen then I don't know what will happen in the long run as I think it might be a panel problem. What is the meaning of warranty, if you can't provide the same to your customers? being such a renowned company you should immediately replace my TV with a new one, because I'm sure that the TV will die very soon, if such issues keep on occusring, and if it happens after my warranty expires, then I've to recur a heavy loss. I don't know whether you're going to ignore my email, but I hope you'll atleast respect the little faith that I've remaining on you. I shall be grateful if you do the needful ASAP. Thanks & Regards, Shibaji Chattopadhaya. Mobile: +91-[protected].

I purchased a LG Refrigerator Model no GC – B207GLQV, on 23/12/14 from CAMS CORNER, LG shoppe at Camac Street Kolkata . The serial no of the same is 410TRMF09451. Right from day 1, there are water droplets formation inside the machine in all places. We lodged complaint with the LG India and their engineers kept visiting us . The Dates of complains were 4th April’15, 17th April’15, 6th May’15, 7th July’15, 20th Aug’15, 24th Aug’15...

Dear sir/madam May I remind you that I purchased a washing machine of LG, from the ( Value plus retails, Varanasi) showroom with serial number - 206pnsv10862 dated 19/10/2012. my washing machine is under warranty which is up till 2018(AMC number[protected] To the surprise of all, the washing machine did the best service for a for two years but now from past 3 months it has ceased functioning. Its washing machine system does not work properly and does not takes automatic water through inlet. It looks as if some fault has crept into its water sensor, we have tried using with different water inlet be it cold/warm/hot, But it has stopped taking water completely and we are facing too much of problem. I have lodged several complaints( last complaint no- RNA[protected]at your customer care within last 75 days, the engineer visited thrice but no repairing was done, they only recommended for change in spare parts and asked to follow up from customer service. I have been following up regularly at LG customer service and they brought up no conclusion.Its a blame game now the engineers say to co-ordinate with customer service and customer service people say to followup with engineers. Now, we are suffering due to delay and the franchise store people even don't co-ordinate., I am highly unsatisfied and disappointed with the kind of service. This is the fourth time i am requesting you to change the spare parts or to replace the washing machine all together at the earliest. Your's faithfully, Saurabh, c/o Dr.Suresh chandra/Jaikisan traders Okdenganj, Ballia Contact no- [protected]

I purchased my lg refrigerator GL 225BNDE5 nearly one year ago. Its Ice/Evaporator assembly got some problem 1month before. I complaint about it, Engineer came and told to change its assembly. He drilled my fridge from outer side and take charges of 2300/-rs of evaporator assembly and drier . but provide bill amounting1817/- rs.(Anmol service, Amritsar, Invoice no. 144) I questioned about that he told he purchased copper wire from out side. After 2-3 days it stops cooling and I complaint again (RNA[protected], engineer came adjust assembly little bit and go away. Next day I again faced same cooling problem, and complaint to Customer care many times by complaint numbers: RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected], RNA[protected]. LG claims that customer should not pay any charges or warranty of 3 months if same complaint arise but engineer came and changed its compressor and took courier/delivery charge of this part 550 Rs/-. After this, same problem again arise many times I called to engineer but LG engineer routinely send message that my complaint closed. Please solve my problem.