LG Electronics Complaints & Reviews

Lg customer care & service center people don’t respond promptly even if they do so they just visit but don’t respond, as it is a rule of Lg Electronics they have to act within 2 days of the complain lodged with customer care if they don’t visit our place we as consumer has to lodge a new complain again the process repeats the persons number which is forward to us does not respond our calls ever even the senior most person does not respond to the calls or massages forwarded to us which are sent by LG . I have numbers of the senior most persons of Lg customer care & service centerI have been complaining since 6 May 2015. REGARDS MUKESH FROM MUMBAI

My self priyanka, we had purchase a 285 litre refrigrator of lg but we are very disappoint that ur product is not working proper hence i rasie around of 10 times complaint bu call in customer care and he had sent his excutive butthey not give any proper resolution hence i want return it same so, please lookj at this matter because of we face so much difficulty by this reason

I bought a fridge (270 Lt.) from M/S Prabhat & co., chowk, varanasi. It's door was opening very tightly. on complaint a technician came from service centre and told me to pour boiling water over it & ur problem will be resolved but of no avail. after that I made many complaints to the co. as well as dealer too. But it is much regretted that no action has been taken so far. You r reqested to look into the matter to resolve the problem. D N SARIN VARANASI, MOB NO.[protected]

LG customer team came and worked upon our AC. Later same day I found the AC is still not working and I replied on their sms(which says reply with a number) if satisfied or not. I have replied many times with the number for dissatisfaction. They never reached me again. Somehow we managed and I also didn't call LG again in anger, I am managing with the same AC. Weather has also improved and I don't have much need. But to report this I am here mentioning my problem. I was very found of LG products and all electronics I have at home are LG products. However I am now very dissatisfied and believe it is my myth that LG provides best service.

Dear Sir, I have sold an LG refrigerator Model GL-205XFDGS Sr. No. 210NRVN108159 From Prakash Music Centre Bairagarh Bhopal vide Bill No. 891 dt. 16.12.12. Due to some reasons the freezer box of this refrigerator has been damaged and gas leakage. I have called your Toll free No. and register my complaint in this regard. Your authorised service centre M/s. AARAJ ENTERPRISES BHOPAL has attend service and replace freezer box and charging of gas and he has given me a Bill of Rs. 2195/-. vide Bill No. 00134 Dt. 23.04.15, I have paid this bill to him. Last few days I feeling the refrigerator is not work properly and not chill. I have change the location of refrigerator but no result was found. I have contact the Service Centre but he told the 3 month warranty has expired & he has not committed to repair. I have complaint your Toll free No. and registered my complaint. Sir, How it is possible that I have to go repair my refrigerator after every 3 months. Your company is a good & prestigious, so that I have requested you to kindly look in to the matter and resolve my complaint. Yours faithfully, (Rajkumar Jethwani) Mob: [protected] H.No. 69 C-Sector, Indra Vihar Colony Airport Road, Lalghati Bhopal 462030 (M.P.)

I Purchased a brand new refrigerator from Pai Showroom, all the items will be rotten/spoiled in 2 to 3 days once stored in it. The Service center guys have come like 4 to 5 times each person will give different stories and unprofessional trained people. God no how LG company interview them and put them into the field service. I hope someone can help me on the same.

Problem: Refrigerator is not generating enough or no cooling at all and bad smell in refrigerator Background: I purchased LG Refrigerator (GL-D302RPJL) on 1st Jan 2015 from Shreeyash Electronics (G. O. Square, Kaspate Wasti, Mankar Chowk). I started noticing the problem since May and finally registered complaint (RNA[protected] on 28th July. This was fixed by technician on 8th Aug. Technician filled in gas and also soldered couple of joints. The problem got solved for next couple of days and it reappeared on 2nd Sept. We have raised another complaint on the same day as mentioned below. However there is no proper updates provided from LG customer care. I have called customer care couple of times and each time they said we have put reminder for technician to call back me. But I have not received any call as of yet. Complaint no. : RNA[protected] RNA[protected] LG being one of the leading consumer product in India, I was expecting a better service (than what I am experiencing) and complete produce replacement considering I have not used this more than 8 months since i got issue with this new product and this is second time I am having the same problem. Can you please escalate this and arrange for a call with an UPDATE?

I bought LG refigirator from model town vijay sales showroom. It was told to me that product will be delivered next day but the labour who came to deliver the product is asking for 1000 to deliver it else they get is back . I am really disappointed as I already paid full amount and these guys (sales guy: chandrakant at model town showroom) even not responding my calls. In this way they actually harassed there customer. Till now I might waiting for their response but nobody is responsible there to help me out.

The item under subject was purchased on 20-nov-2013. On 12th aug 2015 horizontal lines started appearing and on 14th aug the monitor completely blinked. The monitor is under warranty for 3 years by LG Electronics. I submitted my first complaint using toll free no.[protected] on 14th aug 2015. So far I have been given 4 complaint nos. The first two complaints were rejected giving flimsy reasons. My last complaint no. RNA[protected] was registered today. I have the phone nos. of the service centre in mumbai, no one attends to it. A technician came to the house a week ago, took all relevant info and told it would be resolved in 3-4 days. To day I spoke to call centre and I was told it is put on hold and one more complaint no. is given.

Monitor model no.20EN33TS LED monitor & Sr. No. SR-307NDUN5J510

I have filed a repair request reqistered with the number RNA[protected] on 1st September 2015. I have called the service centre everyday from 1st Sep, but I'm yet to receive the service. I tried to upload a complaint through the Online Grievance Redressal system of LG, but it gives an error message, not able to upload.

Dear Who so ever is concerned, what kind of service is LG providing, pathetic responce and poor sevice for DOA cases. We brought the LED 42UB820T model TV with Serial no. 504PLTV038161 on 1st Sep'2015. The model you gave us is a failure model, still people from service centre (Priya from Chinchwad) are proudly saying it will take another 15 days to process replacement. Dealer ( Priyanka Electronics, Talegaon Dabhade, 410507) is not responding... WOW. LGs policy should be highlighted to the market. you are not making LIFE GOOD instead you are making LIFE HELL by cheating on customers. Provide immediate replacement or give us our hard earned money back. Else I will escalate this mail for such lethargic approach by you guys to the CEO . Never expected this kind of service from a Korean brand. Godrej being a desi brand has replacement policy of 1 day. Shame on you GUYS !!! Call me and update the status ASAP. Irritated by your product, Vinita Mishra [protected].

I have purchased a LG 32 Inch LED TV on 14/12/2013 from LG Shoppe Korba (C. G.) of Rs. 26, 200/-. After exactly 1 year & 4 month later the TV has started getting Problem. firstly the picture get hanged while displaying & now the complete TV has been stopped displaying the picture. i have registered the complain the service engineer came & checked & told that the front panel of the TV has a problem rest of the circuit are OK. now the front panel is costing Rs. 13000/- + fitting & Service charges. so now what i should do because after purchasing the branded company TV & now invest Rs. 13000/- on repairing the TV. Kindly Suggest the appropriate soln. Regards,

We have Purchased two LED TVs on May 2013.within 2 months one TV Display had some Problem and Replaced by your Service Person.at that time itself i told them to take two TVs Right Away and Return Back our Company Due to inefficient Product though we paid 1lakhs hard earned Money.your Service Person told it wont Happen at all again and Denied to accept my Mistakes. Now My second Has some problems and i Called your LG([protected]) for service, they collected 900Rs to tell that our TVs Display has some issue and have to Pay Nearly 25k to resolve this issue. Please think in Customer Point of View who had a huge Trust on LG Product and Purchasing only LG Home Appliances in Which Two Nos TVs cost nearly 1 lakhs not working for more than 2 months and 25 months. Kindly Answer ASAP For this Issue .

I had purchased a 42 TV from M/s Bismi appliances Thrissur on 27.8.15. ( 42LF553A) The sales man told that the product is having 24 months guarantee. On opening the box after reaching home i t is observed that it is having 12 months guarantee. in the mathrubhumi daily dt 17.8.15, the company has offered 24 months guarantee. so please have 24 months guarantee conformation or get the tv replaced. The tc not yet installed so far. I f not done I will take the matter with consumer court

Dear sir/Madam, I mail is regarding problem face with my LG front loading washing machine. i purchase this machine one year back and now it is giving problem from last 2 months. problem is while washing process water is coming out from soap box. till date I logged 4 complaints. 1) RNA[protected] July 2015 2) RNA[protected] july 2015 ( not any respond for tech person) 3) RNA[protected] again call on 1 August 4) RNA[protected] Sept 2015 ( it already 48 hours but on respond from tech person and also service centre [protected] nobody pickup the call) since 17 july problem is started till date not solved and tech person is saying such problem is not possible in this machine so I request your team to help me for the same. if you need any other details please call me on [protected].

i am from Trivandrum, Kerala.

i have registered a complaint regarding repair of my LG Flatron TV on 25/08/15 with complaint ID RNA[protected]. The same day itself some idiotic service centre from trivandrum have accepted the complaint. I waited for 2 days and i ve got no intimation.

On 28th again i made a call to toll free and asked about my complaint status. they replied as the complaint has been taken and you have to wait for the response. I intimated that its been 3rd day since i complained. I asked the shop number and hey gave it. and it is [protected].

Then i called to the shop. They said that the technician will call you today itself.I waited and got no call.

on 30th i called to the shop again and asked about status. They said the technician will contact you in half an hour. Waited and no call.

On the same day i rang to toll free number. They said system was down and they ll call me in 3hrs. I asked some higher officials number so hat i can complain. I get one number and was [protected], again waited and no response.

On 31st again same happened as previous.

On 1st again called to shop. No response.

On 4th i rang to toll free and quarrelled. They said system was down and they ll call me back in 3 hrs. I told them i dont want any reply call since 3-4 time they made fun of me. I asked for an official number to which i can complain. Got a number and it was [protected] - selvan. this time i talked with susane. and a floor manager.
Nothing happened and selvan is not picking he call even once.

I dont know what to do now. I am going for consumer court and i ll sue you all. Its been decided.

i have all the call recordings. Its enough to prove me.

Hi I bought this new refrigerator of your company a month ago andin the 1 week it wasnt cooling properly we had complaint about it and they had fix it but it did a poor service no use of it and now the freezer cover is broken by chance and now we have complaint about it regarding( EXCHANGE) because its been a month only and they clearly refuse it if this kind of product and services u give to your customer then ill not buy any of your product in future kindly do something otherwise I have to go to consumer forum. Thankyou Atul bhatia [protected]

I am sorry to bring to your kind notice about some unexpectedly high and frequent service problems I have encountered in the LG Air conditioner ("BSN 12 IMA ") which I bought from "Giriyas" vide their bill # FS/WPT/483, dated 12th May 2015). The details of problems faced are given below: 1st time I logged a complaint this month for heavy noise coming from AC and cooling problem, engineer came and fixed it, from the second day I've noticed water started coming from the AC, again I've called the Store where I bought and informed, they told they will log a complaint, I've waited for three days no one responded, next day I called LG customer care and informed the same, they told the complaint #RNA[protected], is still opened the engineer will come and attend by today, no one turned up that day, second day engineer came and done something that in 5minutes and said its fixed you will not have the problem again, the same day night, again the same problem is occurred, till now I'm facing the problem I can't switch on my AC water is pouring like anything. It is disturbing to note that once a specific problem gets rectified, a fresh one creeps up almost immediately; this gives serious suspicion whether somehow, by mistake, a product o[censored]nacceptable quality has slipped through your stringent quality checks. Or perhaps it could be due to human error in handling the set properly while attending to one complaint that triggered another problem subsequently. I hope you can very well understand how a customer, who has spend his hard earned money in purchasing your brand based on the trust and quality it commands, would feel when such repeated problems are faced on a new purchase. I request you to take immediate action by deputing your senior most service person to attend to the AC and rectify the problems to my full and long term satisfaction. I would also request you to explore the possibility of free replacement of the product so that you can send back the old one to your factory for evaluation for any quality hitches in the product. Thanking you and awaiting your earliest response, Yours truly Ganesh V #[protected] #[protected]

Worst service I bought a split AC three years back. It was working fine since I was doing regular service. I felt the customer service was really good with LG until I got a real problem in my AC. When there was a real problem, the service engineers don't know how to fix it. I understood they know only to clean the AC but not to fix the problem. Shame on them. Even if we call several times to the call center, they just speak like a recorded tape that they will send the executive tomorrow. When you talk to them in high pitch, they get panic and give the local area service engineer number. He too speak the same recorded tape and nobody will turn up because they are cleaners not engineers. I would suggest everybody to buy an AC which really have good service engineers and customer support. Don't waste your money on LG.

I have taken LG Happy Living Plan AMC for my split AC in March 2013 for 3 years.I raised a request for the servicing of my AC a week back, and was told by the customer care that the technician would call me to fix an appointment but till now I have'nt received any call from them. Customer service team is not sharing any number from their end, after prolonged conversation i was given a number Hitech service number - [protected]. but there is no response i this number. Such a bad experience with LG. Please take this issue seriously and provide necessary resolution at the earliest.