LG Electronics Complaints & Reviews

Hi All,

I have purchased a 49 Inch LED TV from Nandilath G Mart Trivandrum Kerala less than a month ago (On 15th August 2015). The model number of the product is 49LF540A. It was connected using Asianet HD connection via HDMI. On 13th Sunday there was no picture on the TV and I suspected the set top box and took it to the Asianet service team and made sure it is working. I came back home and connected again but still it is not working. I tried using AV cord and then I was able to see the picture but there was no sound. I connected the AV cable on my home theatre and made sure the set top box is working fine. I concluded that HDMI ports are not working and even the sound is not working. I have contacted LG support on Monday 14th September 2015 and registered a complaint and I got a reference number RNA[protected] and assured me that a technician will call me in 24 hours but nobody called me. They have provided with a phone number to reach the technician and the same number [protected] (Apollo Systems) sent to my mobile phone as SMS but when I tried that number it says am dialing a wrong number.

HERE IS THE THING IS THAT THE LG PRODUCT I PURCHASED WAS A SUBSTANDARD ONE AND THAT’S THE REASON WHY IT GOT FAILED IN LESS THAN ONE MONTH.

I tried reaching out to the support again as 24 hours of wait time is over, they assured me that a technician will reach out to me in another 24 hours and will fix it in 72 hours. So far no contact from their side. I have had a bad experience on the same day I purchased this product where the team did not provide me with the wall mount, next day they said the wall mount is out of stock. Finally I got it after few days. So I am expecting such kind of irresponsible support . I could accept the delay in providing the wall mount as the table stand was enough to solve my issue. But this time I would like to take up this issue as I am expecting similar kind of lazy or irresponsible response. This is the first time am using LG product and now I realize the value of Samsung service team because I have couple of Samsung TVs at my home town. I have called LG support (This is the third time am calling them and I got the same reply as we will send a reminder to the service team) and still no use. When I asked about the next escalation contact, they said they will give me the contact for area sales manager but that will be after 72 hours. Now the only option left is to wait till tomorrow to get the 72 hours complete. If nobody responds even after 72 hours which you guys are committing, what kind of action is going to be taken?

Today is the fourth day I am contacting LG customer care. I have claimed that the 72 hours which customer service committed to fix the issue is over and asked for the next escalation point and they gave me a land line number which is[protected]. I have dialed the number and a lady picked up and gave me a vague answer that the technician will call me “Maybe tomorrow or day after tomorrow”. Then dialed the Area Service Manager Mr. Selvan on [protected], he sounded like very polite and told me that this should have never happened and assured me that a technician will reach out to me between 4 and 5 Pm. But his commitment was just words and I dialed him again by 5.20 and ended up not picking the call. I tried again and found he is on another call (Which means he is in a position to make calls), I have tried reaching out to him until 6.30 pm and If I am not wrong, I have made over 20 calls to him. Surprisingly he started disconnecting my calls without giving me an answer on what exactly happening, what is going on or what is the next step that I can take. I feel ashamed of calling this guy as a manager as he is such an irresponsible employee should not be serving a reputed brand like LG if you people value customer satisfaction.

Then I have checked with my friend who is working in the middle east as HR manager for LG. and He helped me escalate the issue from his side. If nothing works, I feel like throwing this big piece of crap into the service office and take it to the social media to let all know how LG customer service takes care of the customers and behaviors of dump Managers.

I had contacted on a number [protected] which was given in Google as one of the customer service centre number. I contacted and a person from there was sent. His name was Swami and his contact number is [protected]. He asked us for Rs.2000 for replacing a part. Since then, he hasn't responded to our calls. Kindly look into the matter or I'll be forced to lodge a complaint against LG as well as Mr. Swami with the police as well as consumer forum

I purchased LG Split AC in May 2015 from LG Store Indirapuram Ghaziabad. I started noticing the problem last Month i.e. August 2015 of poor cooling & gas leaking from my outdoor unit and finally registered complaint (RNA[protected] on 26th August. This was fixed by technician on next day by saying that was a problem due to screw loose. Technician filled in gas and also repair the same. The problem got solved for next couple of days and it reappeared on again 15th of September 2015 (20 Days after repairing). We have raise another complaint on the same day as mentioned below. However there is no proper updates provided from LG customer care. I have called customer care couple of times and each time they said we have registered your complaint and our technician will look after to it. Second Complaint no. : RNA[protected] LG being one of the leading consumer product in India, I was expecting a better service (than what I am experiencing) and complete product replacement considering I have not used this more than 4 months since i got issue with this new product and this is second time I am having the same problem.

Denied to give warranty replacement by lg I had purchased Led TV model no 24lb458a from LG direct show room Porur Chennai for rs.14000/- and they have given warranty of two year. 1 year standard warranty and one year extended warranty. It was purchased on 27th September 2014 vide invoice no. P00537/2014-15 and extended warranty card no. Fpd[protected]. Now the TV is not working as some black patches was seen in tv display and I have given several complaints from 4th august 2014 vide rna no. Rna80402235,[protected],[protected],[protected],[protected]. Their technician visited my house and taken a photograph and said your led tv display has been broken. They blamed on me saying that you have broken the TV and cannot be claimed on warranty. Without any external scratches how the inside led display will brake. Since the led display panel cost is more than half of the TV price they are avoiding customer blaming that you have broken the led panel. I have never expected a service from lg company. I am very much disappointed of service provided by lg. Please help me in getting the warranty replacement. Regards Vinu ph-[protected]

Respected EPFO Officer, I am Ex Employee of LG electronics ( IKYA Human Resources Company) . I have some problem about in PF related. I leave the job 30 april 2015 and document summit in 30 july 2015 in PF office. But matter not settle till date. So, I finally share this situation in yourself. This amount is valuable in my life. My details mentation is as below:- Date of joining : 26 march 2012 Date of Leaving : 30th april. 2015 Document summit : 30 july 2015 ( under IKYA Human resources Company ). No. of months in working : 3.4 year Emp. Code :- A092167 PF No. KN / 46370 / 72579 Address : 201 masjid moth near vishal dairy south ex part 2 delhi 110049 Name bhupal singh bisht S/O. Sh. Bhupal singh bisht Email: Himanshu.[protected]@gmail.com Contact No.[protected] Acc. No. SBI ..[protected] Otherwise what I will do for this situation. Pls. reply me, Sir. Thanks !

I have purchased LG top load washing machine model no. T7201TDDLD of 6.2kg in January 2015 from MAX HD WORLD through snapdeal. I started using twice in a week with utmost care. From June month onwards the product started malfunctioning. So have registered a complaint online through Lg website, The service person has come and said since it was purchased throgh online he won't repair. So I started calling MAX HD WORLD but no response.

I complaint on LG customer care [protected] regarding my microwave oven not working on 11.08.2015. Technician visit, but he ask to replace some parts which are not available with him. he assure that he will repair it within 2 days. but after one month the complaint is pending. during this one month period i complaint 4-5 times to customer care, they register complaint every time but never i got sms for complaint no. In delhi LG electronics is unable to deliver the services, which shows that if this is the way LG must close their business in india. because we are not interested to remove the products and purchase new one. i am very hopeless from LG and assure that in future i will avoid Arun kumar gupta 91-[protected]

I purchased a 50 inch lg plasma tv (cost - rs 56600) from chroma. Now there is a problem with the tv and lg service centre has informed that the particular part ( display unit ) is not being manufactured. I am willing to pay the cost of the part ( rs 25000 with y & z board), however lg has come back to me, offering me rs 8400 as depriciated cost of the tv as a commercial solution. The compensation offered will not be cash but a discount that they will give on a new lg product. The tv has an expected life of 60000 hours, and it has not even completed 25000 hours yet. The concerned person is mr ajayan[protected] who has not reverted with any further solution on this. I purchased the tv on 7th july 2010 and have reported complaint to lg on 24th june 2015 which is within five years. My expected solution is a full cash refund which will enable me to buy a new tv of similar specification, as this tv could have lasted me atleast another five years if the part was made available by lg considering it is the most vital part of the tv.

For my LG TV 3D model 42LW6500 bought in july 2011 for Rs 80000/- I've made following complaints since 14th July 2015 "Complaint nos RNA[protected] RNA[protected] RNA[protected] RNA[protected] RNA[protected] RNA[protected] CNA[protected] LG service centre has informed that TV cannot be repaired as company has stopped mfg spare PCB and as per them their TV life is only 5 years, hence as a special case, they can replace with adjustment of amount Rs 28000. That means in 4 years, Rs.80000/- TV, which I was first to purchase in Haridwar in 2001, has to be returned for replaced LG TV (with adjustment of only Rs28000/-), This is only because, first the TV will not work, secondly LG will not repair giving ridiculous excuse that they have stopped producing matching spares. My question is why? LG never told while selling that life is only 5 years. . LG never told that technology is not yet established. How can anyone have belief in LG product. Even today, LG is selling numbers of models with no warning that life is only 5 years. Again request LG to offer better replacement offer, as it is their fault that they have stopped producing spares. Better if offer is in cash/cheque as really afraid of LG product. In my house I have home stereo, refrigerators-three, washing machine all LG. In four years, I have already experienced problem in home theatre which costed me more than 5000 Rs in repair by LG Naresh Manwani [protected] R-218 Shivalik nagar, Haridwar 249403, Uttarakhand E-mail : [protected]@gmail.com

Refund of AMC amout I will like to bring to your notice that I purchased one LED Television Model No.42LN549E from show-room namely Soft Vision Electronics, Sector 16 Market Faridabad vide invoice dated 28.1.2013, thereafter at the time of installation and demo through LG Electronics Pvt. Ltd., the concerned namely Umed Singh told me to get AMC of the product for four years. Following the same, I inadvertently took AMC vide receipt dated 30.11.2014 against one time payment of Rs.13, 038/-. The said AMC was given from 3.1.2015 up to 2.1.2018. However later on I received one letter from LG Electronics India Private Limited, 3rd Floor, Ninex City Mart, Sector 49, Sohna Road, Gurgaon where I was informed that the company itself is giving a warranty of three years from the date of purchase. Following the same set of events, the copy of the letter was sent to the company through your official namely Umed Singh. Thereafter time and again calls were made for confirming status for refund of my amount. In this regard, one Mr. Chauhan ([protected]) assured me that the matter has already been discussed and assured me that refund will soon be made. However it took me with the surprise when after a month Mr. Chauhan started misbehaving telling me that the letter has been misplaced and it will took time for processing the request. Despite several repeated requests, no action has been taken regarding the said refund and to the contrary the officials are misbehaving instead of giving a positive reply. Accordingly it is requested that the matter be resolved and repayment of the amount be made, else I will be constrained to initiate appropriate legal proceedings alongwith claim of damages. Aashish Arya mahendergarh haryana #[protected]

Lg customer care & service center people don’t respond promptly even if they do so they just visit but don’t respond, as it is a rule of Lg Electronics they have to act within 2 days of the complain lodged with customer care if they don’t visit our place we as consumer has to lodge a new complain again the process repeats the persons number which is forward to us does not respond our calls ever even the senior most person does not respond to the calls or massages forwarded to us which are sent by LG . I have numbers of the senior most persons of Lg customer care & service centerI have been complaining since 6 May 2015. REGARDS MUKESH FROM MUMBAI

My self priyanka, we had purchase a 285 litre refrigrator of lg but we are very disappoint that ur product is not working proper hence i rasie around of 10 times complaint bu call in customer care and he had sent his excutive butthey not give any proper resolution hence i want return it same so, please lookj at this matter because of we face so much difficulty by this reason

I bought a fridge (270 Lt.) from M/S Prabhat & co., chowk, varanasi. It's door was opening very tightly. on complaint a technician came from service centre and told me to pour boiling water over it & ur problem will be resolved but of no avail. after that I made many complaints to the co. as well as dealer too. But it is much regretted that no action has been taken so far. You r reqested to look into the matter to resolve the problem. D N SARIN VARANASI, MOB NO.[protected]

LG customer team came and worked upon our AC. Later same day I found the AC is still not working and I replied on their sms(which says reply with a number) if satisfied or not. I have replied many times with the number for dissatisfaction. They never reached me again. Somehow we managed and I also didn't call LG again in anger, I am managing with the same AC. Weather has also improved and I don't have much need. But to report this I am here mentioning my problem. I was very found of LG products and all electronics I have at home are LG products. However I am now very dissatisfied and believe it is my myth that LG provides best service.

Dear Sir, I have sold an LG refrigerator Model GL-205XFDGS Sr. No. 210NRVN108159 From Prakash Music Centre Bairagarh Bhopal vide Bill No. 891 dt. 16.12.12. Due to some reasons the freezer box of this refrigerator has been damaged and gas leakage. I have called your Toll free No. and register my complaint in this regard. Your authorised service centre M/s. AARAJ ENTERPRISES BHOPAL has attend service and replace freezer box and charging of gas and he has given me a Bill of Rs. 2195/-. vide Bill No. 00134 Dt. 23.04.15, I have paid this bill to him. Last few days I feeling the refrigerator is not work properly and not chill. I have change the location of refrigerator but no result was found. I have contact the Service Centre but he told the 3 month warranty has expired & he has not committed to repair. I have complaint your Toll free No. and registered my complaint. Sir, How it is possible that I have to go repair my refrigerator after every 3 months. Your company is a good & prestigious, so that I have requested you to kindly look in to the matter and resolve my complaint. Yours faithfully, (Rajkumar Jethwani) Mob: [protected] H.No. 69 C-Sector, Indra Vihar Colony Airport Road, Lalghati Bhopal 462030 (M.P.)

I Purchased a brand new refrigerator from Pai Showroom, all the items will be rotten/spoiled in 2 to 3 days once stored in it. The Service center guys have come like 4 to 5 times each person will give different stories and unprofessional trained people. God no how LG company interview them and put them into the field service. I hope someone can help me on the same.

Problem: Refrigerator is not generating enough or no cooling at all and bad smell in refrigerator Background: I purchased LG Refrigerator (GL-D302RPJL) on 1st Jan 2015 from Shreeyash Electronics (G. O. Square, Kaspate Wasti, Mankar Chowk). I started noticing the problem since May and finally registered complaint (RNA[protected] on 28th July. This was fixed by technician on 8th Aug. Technician filled in gas and also soldered couple of joints. The problem got solved for next couple of days and it reappeared on 2nd Sept. We have raised another complaint on the same day as mentioned below. However there is no proper updates provided from LG customer care. I have called customer care couple of times and each time they said we have put reminder for technician to call back me. But I have not received any call as of yet. Complaint no. : RNA[protected] RNA[protected] LG being one of the leading consumer product in India, I was expecting a better service (than what I am experiencing) and complete produce replacement considering I have not used this more than 8 months since i got issue with this new product and this is second time I am having the same problem. Can you please escalate this and arrange for a call with an UPDATE?

I bought LG refigirator from model town vijay sales showroom. It was told to me that product will be delivered next day but the labour who came to deliver the product is asking for 1000 to deliver it else they get is back . I am really disappointed as I already paid full amount and these guys (sales guy: chandrakant at model town showroom) even not responding my calls. In this way they actually harassed there customer. Till now I might waiting for their response but nobody is responsible there to help me out.

The item under subject was purchased on 20-nov-2013. On 12th aug 2015 horizontal lines started appearing and on 14th aug the monitor completely blinked. The monitor is under warranty for 3 years by LG Electronics. I submitted my first complaint using toll free no.[protected] on 14th aug 2015. So far I have been given 4 complaint nos. The first two complaints were rejected giving flimsy reasons. My last complaint no. RNA[protected] was registered today. I have the phone nos. of the service centre in mumbai, no one attends to it. A technician came to the house a week ago, took all relevant info and told it would be resolved in 3-4 days. To day I spoke to call centre and I was told it is put on hold and one more complaint no. is given.

Monitor model no.20EN33TS LED monitor & Sr. No. SR-307NDUN5J510

I have filed a repair request reqistered with the number RNA[protected] on 1st September 2015. I have called the service centre everyday from 1st Sep, but I'm yet to receive the service. I tried to upload a complaint through the Online Grievance Redressal system of LG, but it gives an error message, not able to upload.