LG Electronics Complaints & Reviews

Model No 298PNQ5 Date of purchase 31 Oct 13.Four times already repaired by your rep when under warranty.Problem not rectified till date.After repair the leakage is heavy. Req fix the problem urgently under warranty norms only as ur company has failed to give customer satisfaction even after four repairs problem persists.Req update me personally on my mobile no / email id mobile no [protected] landline no [protected]. Email id dnpant08 @gmail.com.Further I have spoken to ur service provider madam Pooja Mathur several times no satisfactory solution is provided.I am now fedup with ur product & customer service people.Req look into the matter personally.Regards

I bought Micowave oven in month of May (First week) and since the installation it is making a weird sound, when we asked the installation service person he said its normal. Then when used the convention oven it started switching off and getting heated. we raised complaint they said the main board is defect and need replacement. I asked for replacement of over for same model. They said the model is out of stock, then we asked for a different model and ready to pay the difference price, but after 2 weeks they come back and say that the model we requested is out of stock and will not available. We asked if we can go for a model with less price and you just give us coupons for LG so that we can buy some other LG product and they say its not possible. The service manager says either you take the model we suggested or the next higher model which is double the price of the model i bought. Complaint No (RNA[protected]

On the 3rd of Feb. I had tendered a cheque of Rs. 269989/- of ICICI bank, ch. no.17962 favouring Future retail ltd. to E-ZONE, HOMELAND MALL, NO 18 B, 2nd FLOOR, ASHUTOSH MUKHERJEE ROAD, BHAVANIPUR, KOLKATA 700020 in a/c of my order of 1 pc LG 65UC970T 3D LED TV ([protected]) and 1 pc LG LAP340 SOUND PLATE ([protected]), As the place where the set had to be installed at my house was not ready by that time, I requested them to send the set after my confirmation to HOMETOWN and they despatched me the set some time in the month of 7-8 April through Invoice no.[protected]Despatch document[protected] dtd[protected] Further I refer to say that I was not present at the time of despatch nor the product had been shown to me and the demo was also not done, a demo set was desplayed to me at the time of ordering of the product. When the set reached my home place I called HOMWTOWN for getting it installed and I was conveyed that a request has been raised with the customercare of LG and very soon they would attend me, after 3-4 days the technicians from LG reached my house and they them self opened the seal of the set and while installing they complained of some breaking of panel glass. They took the photo of the set and WHAT'APP the photo to the concerned authority and talked to them and again packed the set in the cartoon for further action by the co. LG/E-zone. I regret to say, such a huge fund of mine is blocked since FEB. and I am running pillar to post and no action is being taken either by E-zone or LG. I had convertation for so many times with the officers of LG as well as HOMETOWN and each and every time the assurence is being given to me for doing the needful at the earliest possible time by the co. Now I am fedup with the assurence given and it is my last chance for the matter to be discussed with the co. HOMETOWN/LG. and if the matter is not sorted out in a weeks time I shall be compelled to file a case in the consumer court at Koderma and making both of you as a party, for the damage including the penal interest from the date of my payment and the legal expences incured. RENU BHADANI BHADANI FOOD STORE JHANDACHOCK, PO JHUMRITELAIYA KODERMA DISTT. JHARKHAND 825409 Mobile: [protected]

My complaint No RNA[protected] i purchased LG Double door D322 RPJL.APGZEBN Inferior products manufacturer cheating customers My complaint No RNA[protected] Refrigerator in Jan-15 from the beginning cooling efficiency is very low in summer we found food items are getting spoiled . even at that time also I thing I don’t know the settings of new refrigerator. After sale non of company representative attended for demo. I registered for demo. Technician visited and told due to defective product efficiency is low some gas is to be recharged it will takes two days to rectify and he demanded for transport charge in the warranty period I asked him for receipt he denied. After so much of discussion with service centre supervisor he agreed to take it to their work shop. Due denial of transport charge they delayed 2 days for pick up ie on[protected] . No one from service centre or LG India contacted me after 3 days. I approached call centre they given me the no of abdul hafees nothing was done by contacting him over phone. Waited for two days and given mail through my registered mail id nothing was done. They given me casuval reply your case is under examination our representative will communicate at the earliest no one contacted me againt called call centre they given me mobile no of Sri P. kiran area manager Visakhapatnam. Nothing was happened by contacting to Mr kiran he riding on customer it is responsibility of customer and he charging me you have used for 4 months in his view LG India products are made for working for 4 months only customer is fool in his version I requested him to replace the products. Because its evaporator, mother board is changed I visited to day to their service centre they are wating for compressor to change and LG india is very much concern to their customers in supplying this type of products wow LG india is 6 sigma company. In between I contactesdMr Kirans boss his name is Raghunadan he simply passing time to make my product as their practice piece to their new technicians to day is 20th that means 16 days is a very short time to rectify problem in new fridge. When my product will be repaired I don’t know in what condition it will return God Knows I asked them for test certificate in appropriate lab. I want to sell or donate the above and go for any other company product I decide not to buy LG Products I am forwarding this to all my contacts and my social connections. I have written few of my insulting situations from LG executive over phone. By seeing this any new buyer thing about LG products and Service. A poor customers agony M hemanth Kumar [protected]@hotmail.com

COMPLAINT AGAINST ‘PHOENIX TECHNOCARE LG SERVICE CENTRE’, MUVATTUPUZHA (ERNAKULAM DISTRICT, KERALA) 1. On purchasing an LG LED 32 LN 5110 TV set from “Bismi Appliances” (Muvattupuzha, Kerala), the purchase of the product was registered immediately by the dealer with the LG service centre (‘PHOENIX TECHNOCARE LG SERVICE CENTRE’) at Muvattupuzha. 2. Thereupon, the LG service centre contacted me for the fixing of the ‘wall mount bracket’ for my TV through their authorised employee Mr Hani. However, Mr Hani repeatedly changed the date for fixing and finally he never turned up. Repeated enquiries and telephone complaints drew more promises by Mr Hani, LG service centre and the dealer, but unfortunately none got materialised. 3. On 19 June 2015, I talked to my dealer and Mr Hani once again and gave the final reminder and talked of approaching consumer court for redressal. Finally, after 2 LONG YEARS, an LG service personnel by name Mr Delvin came to my home and fitted the ‘wall mount bracket’ for my TV. But to my utter surprise, the LG service centre charged money (Rs 1278/-) for the fitting as well as for the bracket! My surprise gave way to shock when they explained the rational for the charge: they benevolently pointed out that the service was after the warranty period!! The whole issue raises a few relevant questions for the LG consumer in particular and for the consumers in general: 3.1. The enclosre 1 as well as enclosure 2 confirm that my TV set was purchased in June 2013. The enclosure 2 also shows that the ‘wall mount bracket’ for which money was paid (along with the bill) and the demand was placed by my dealer as early as on 2/June/2013 was delivered and installed only on 20/6/2015. How comes the ‘Phoenix Technocare LG Service Centre, Muvattupuzha’, took 2 long years to install as basic and essential a component for the TV as its ‘wall mount bracket’? Is not the consumer eligible for compensation for the delayed delivery and service? 3.2. How can a product’s (here ‘wall mount bracket’) warranty expire before it is delivered to the consumer? In the present case, my ‘wall mount bracket’ was delivered on 20/6/2015. And the LG company says that the consumer has to pay additional charge because its warranty had expired before its delivery!! 3.3 I contacted Ms Priyanka who is in charge of the ‘Phoenix Technocare LG Service Centre, Muvattupuzha’ on the same date of installation. She not only refused to help but even sent unilaterally a very rude sms (4:39 PM/20 Jun) on behalf of BH-LGCARE which said, “Your service request RNA[protected] is closed”. After waiting for 2 long years for fixing a TV bracket, the Head of your Services Division added insult to injury! 3.4. If my request for fixing the ‘wall mount bracket’ was registered only on 19 June 2015, as Ms Priyanka claims, how comes your authorised personnel Mr Hani was detailed for the installation at my home by 5 June 2013 and he called me time and again by phone after this date? 4. In the given circumstances, it is amply clear that your service centre ‘Phoenix Technocare LG Service Centre, Muvattupuzha’ has miserably failed in caring for a bonafide LG consumer. It is requested that exemplary action should be initiated against the erring official/s for their unaccountability and criminal negligence. Dr Shibu Simon Ambat House Kothamangalam ([protected]@rediffmail.com) (Enclosures 1&2)

HI, i have purchased L.G- home theater, Blue-ray DVD, refrigerator and Washing machine. around 18 month before. I have registered a complaint to your customer care department on 18/6/15 for HOME THEATER installation . {RNA[protected] }.They said they will send the technician in same day evening & will be charged around 300 to 350 rs. But we didn't received any call or information from technician. after calling 50 times to your customer care. yesterday we received the calls from your Technician and he was asking for the installation fees 500 + wiring 200/-rs + tax = around 1000/-rs. Also he was saying that he will not able to come today and tomorrow because of his weakly-off. what kind of service LG is providing ? why your technician asking for soo much of amount.? I will never refer to anybody to purchased any L.G product because of service and this kind of irresponsible response from your employee. also i going to file a complaint.

FRIDGE - FF B772HLHM PZ - LESS THAN A MONTH OLD HAS WATER CONDENSATION OCCURING. LED TV - LED 49LB5510 - 49" - REMOTE NOT USABLE FROM THE 3rd DAY and NO SUPPORT OTHER THAN ONE VISIT AND A CALL INTIMATING REPLACEMENT, BUT AS YET NO ACTION FROM LG. MICROWAVE - MWO MJ3294BG - STOP WORKING, ATTENDED BY A SERVICE TECHNICIAN, FOUND AN INTERNAL WIRE DISCONNECTED, RECTIFIED AND THE VERY NEXT DAY IT STOPPED WORKING. NOW WE HAVE ELECTRONIC JUNK ALL OF WHICH ARE LESS THAN A MONTH OLD. WE ARE REGRETTING BUYING LG PRODUCTS FOR THE FIRST TIME JUST TO REALIZE OUR MISTAKE

sir, with regards i wish to inform you that my lg washing machine model F8091MDL25 is getting noise since yesterday and i am calling the customer care and the phone is in waiting nobody is responding at least i have kept my phone more than 1/2 hour then also there is no respond i am keep trying till 4 pm to day and i am giving complaint so please send the technician immediately

Hello, I bought an 1.5 ton LG AC with Serial Number: 402NATK019729 in the month of April 2014. After the purchase, just in a months time the problem occured of non cooling. I had complained to the customer care and asked them to replace the piece is the problem is severe. The technical person came from 'Comfort Point service centre' [Ph no. [protected]]. They checked and took my AC and returned back after too long time. Again after a month, the problem repeated. I asked them to change the AC piece, but they didn't. This has happened in every 1 or 2 months time. Recently, it was a problem in my compressor, so again i complained. Again the comfort point guys took my AC and after 1 week they gave back with a new compressor fitted. And now again there is a problem in my AC of cooling problem. Since i took this AC i have been facing lot of problems. I have always trusted LG products and that's why always purchased. But now i'm facing so many problems, and the customer care and Service centre guys are not at all listening to the problem. It's my humble request to please give me a new piece so this problem is not repeated again. I'm sure, the piece which has been given was not in good position. Kindly revert back.

7-July-2013, I bought an LG PLASMA 42PN4500 TV, thought that it would replace my old CRT TV. My Old TV was working flawlessly but still, advancements in technology and my heart made me buy this 42 inch TV. I had intense trust on LG as I had been a big fan of LG Products. 40% of appliances in my home are of LG be it LG G2 Mobile phone, be it LG Semi-Auto Washing machine, be it LG Double Door Refrigerator. It was working good but one fine morning, with a cup of tea, I saw that my TV is not turning on with no Video or Audio. I checked wiring myself as I had immense faith on LG appliances, that they will not give me even a single chance to complain also, the product was not also 'that' old to stop working. But, it didn't turn on. I called up customer care. He checked for flaws or any blown capacitors but no, everything was ok, except the screen (as the service repair man said) He said, it will cost me more than 50% the value of TV to Replace it. Same case was with my colleague too. He had the same model of same year (as I recommended him) and he too had the same problem. So, I think this problem is with all the models of that year. I went on consumer forum website and found numerous more complaints about the same model of LG TV & of the same year. This was my worst experience with LG. I had great beliefs about these LG Products. I assured more and more people to buy LG Products and you, My Heart shattered into pieces when I came to know that this is a manufacturing defect with all LG 2013 Plasma 42" inch screen TVs and LG has not yet done anything about it. All companies, to keep their reputation good, rectify their manufacturing defects so that customer does not complain in future and what did you do? kept it going on as it is? Please rectify this defect as soon as possible. I had my CRT TV which I am using since almost 13 years and has not developed even a single problem till now and your LG Plasma TV got its screen damaged without any reason, within 2 Years? I educated more and more people (almost everyone I know) about the brilliant and authentic quality of LG Products but, now, I will make sure that I educate more and more people about my this bad experience. namutkarshgmailcom

I HAVE PURCHASED ULTRA HD LED TV from LG authorized dealer in Chromepet, Chennai on 18th April 2015. It was informed during purchase that two years warranty is provided by company for this product. One year warranty card will be given with the product and other one year extended warranty card will be provided after one week of product delivery. I am struggling after two months also to get that one year extended warranty card. Even after lot of followup from dealer, we have not received the warranty card. The address of dealer is: LG BEST SHOP Sharmila street, Thambaram sanitoriam, No:S1, Grand Southern Trunk Rd, Chromepet, Tamil Nadu, भारत +[protected] Kindly help on top priority. They are cheating us.

TC R No: PHYD1/7227 Date: 29-May-2015 Our Washing Machine Service Call was attended by your executives on[protected] and replaced motor and collected Rs.1925. After that Again water is coming out and informed the concerned executive and as per his advise again replaced drain pipe and collected Rs.150/- still water is coming out and informed the same but no body turned out so far. Please look into this matter

sir/mam i have purchased my led tv model no. 42LV3730 on 22 august 2011 ... one of the employee of the lg service center recommended us to extend the warranty for rs 9235 rs for 2 years ...i hve made the payment for warranty on 10/02/2015 from AIRCON SERVICES (lg authorised service center ) ... after few months my tv was not working properly so i hve called the service center to repair it but they are not coming i have made complaint several times then after 1 month they came to pick up the tv ... now its 1 month from the date they have taken my tv for repairing i have contact them for asking is my tv repaired they are saying no since 1 month ... i am tired now by this bad service and i am permanent customer of lg my all electronics products are of lg 2 washing machines, microwave, 1 lcd tv, 1 led tv, 3 refrigerators and all are from lg .. em fed up with there excuses ... i request u too solve my problem as fast as possible otherwise em filing a complaint against the service center in consumer court ... my old RNA NO. IS[protected] then recent one is RNA[protected]...

I have registered a request through call centre requesting to provide a sensor (Magnetic part) to my washing machine model Intellowash 6.5kg WFT7512HN. RNA[protected]. This service was assigned to Mr Karunakaran G. Since I am a regular traveller and available in Bangalore only today, he told me to go to the Spare Parts Centre and buy this. I travelled 23 kms and reached the spare parts centre and asked the magnetic part. The store person told me that this cannot be sold to the customer and only the Authorised Service Technician will do the services and fix the spare parts. I told him saying that Mr Karunakaran (Authorised Service Technician) directed me to buy the spare. H refused to supply this part. Then I called Mr Karunakaran and explained the incident and he told me that he will come home and do the service. I went back in vain. I spent more than 3 hours, spending Rs.500 for my travel by Auto and wasted my energy but the purpose was not solved. I had a high esteem about your product and most of my home appliances are L G. Finally I received a SMS saying "Your service request RNA[protected] is closed ... I expect the favourable reply from you without further delay. In the meantime I had contacted the Customer Care several times and was told to contact Ms Gayathri and Mr Amit. No response from Ms Gayathri and Mr Amit asked me to give the mobile number of Mr Karunakaran so that he will verify with him. But afterwards there is no response from Mr Amit. I feel there is no proper response from your people. Kindly speed up and do the needful K M Regi Samuel Mob : [protected]

Nobody respond to calls or mail from LG lg. They think KOI KUCH NAHI KAR SAKTA. V are helpless and they can easily escape by saying its policy... I want to make really serious complaint against LG electronics for their pathetic low grade ( realized now ) products and ridiculous after sales service. After a thoughtful deliberation and considering LG being one of the leaders and reputed and trusted brands in electronic goods we decided to go ahead with LG LED TV Model # 32LE5300 in 2011 ( Bill attached ) Off late my TV started giving problem and finally lying dead for the past 30 days. They say. there is problem with TV panel and not mother board, he went and said customer service guys will call us to give update on Panel. Again the same problem no body even bothered to call us back and update about the same. I made so many calls and spoke to Mr. Prashant Babu and very conveniently he said panel is not available and company can't do anything about it, you have to buy new TV only and offered me 15 percent buy back offer, I said I don’t want any buy back offer, to that he said its Company Policy. I was completely amazed after hearing such money making company policy. My serious concerns below: • Why the hell I would take 15 per ( hardly Rs.4000-) buy back and that to with LG again ( Are we fool to burn our fingers again ??? ) • Availability of Panel is not our problem, ITS LG PROBLEM if they can’t arrange accessories why they make such low grade plastic products then, just to fool around people ??? LG makes and sale goods and its LG responsibility to arrange panels. • LG is cheating with the customers. • LG is mentally harassing their customer, they expect to leave our work and only do follow with them. • LG cannot escape by forcing us to accept their nonsense poilcies, what they think they can fool people. It does not ends here I have checked on internet, there are so many people who had same problem with panel and they were also fooled by LG. LG have already mentally harassed me so much. I want LG to replace my TV Panel without any cost OR ELSE REFUND MY FULL MONEY I don't trust LG now. LG don’t harass your customer like this, let me remind you that its not the company who makes the brand it’s the customer who makes the brand.plz help us..contact details sudeep bhargav [protected] ! Report Spam

My LG Refrigeratore is not generated Ice i am frusted from LG Product, purchased on 2013 then many problem face for use of Lg refrigerator, I am camplain again and again but not sutisfide, and i am request to delar please replase but he sent a machenick and repair it but problem same as stand.

on 04/03/2015 I mailed in my sons phone to your service dept to fix under warranty repair and you sent back a different phone than the one I mailed you to fix... The one you sent back was a stolen phone and cannot be set up for service. It was received 05/13/2015 I called your service dept numerous times as you had the phone more than 60 days. I need my phone back!!! Your service dept was not helpful and I hope you can help us get this resolved. my contact number is[protected]

Hi, My name is Priyanka (IMEI: [protected]) and I own a Nexus 5. Recently, I updated to Lollipop 5.1.1 after which my phone started having problems like rebooting on touching the power button, apps crashing randomly etc. On further research I have found, the new update has caused this problem. Now your service centres are asking me to replace the motherboard and I will have to shell Rs 2.5k since my phone has exceeded its warranty period. So now I am expected to pay for the motherboard for no fault of my own This is blatant cheating on LG's part and I am extremely dissatisfied and angry. If the fault is caused due to android updates why are the customers being penalized for the same? I will definitely never recommend a LG product to any friends or relatives What is the point of buying an expensive smartphone if this is the kind of problems its owners have to face for no fault of theirs

I have purchased LG 42 inch LED on 14-Jun-15 at 10:00 am. Logged installation call at 11:00am. There SLA is for 4 hrs. It is not installed yet dated 16-Jun-15 6:50pm. Need to register a case against company, the mental stress I handled at my home. Request immediate support and action against company. Regards Rajeev Bhatia Cell [protected]

Problem in LG handset G3 - D855 having IMEI – [protected]. I'm very upset after purchasing LG's best smart phone worth Rs. 43500. I'm facing below issues in device. So, Pl look into matter as I've already mailed to customer care regarding same on 18th Oct. . As I've faced battery back up problem & heating in handset than I visited Noida ASP - Kumar Services for replacement of charger & battery but ASP replaced my charger without any jobsheet. He asked me to visit again after 15 days for battery & I visited again as per his commitment to get replace my battery. but now they told me that warranty of battery has been expired & I've to pay to get my battery replaced. but after my hot talk & argument he replaced my battery. 2. Again I visited your Noida ASP - M/s Kumar Services with problem hanging & heating and auto on off problem. They returned my handset after approx. 30 minutes. May be they done sw update or something else in my handset. I don't know what they have done. 3. I've visited your Noida ASP - Kumar Services again on 25th May with heating & hanging problem and they provide manual jobsheet without any serial no. They told me that sw has been hanged on 30% & it will take time. So, you have to left your handset today than I left my handset at ASP till 26th May. But neither my handset repaired nor I received any call from ASP regarding my handset which I've purchased after spending worth Rs. approx. 45000. Attached is the manual jobsheet for your reference. Still handset is hanging very badly & I'm unable to pickup any call even I can't do anything in my handset. I'm attaching a video showing hanging problem in my handset LG- G3. Now I feel spend Rs. 45K for this LG - G3 handset & I lost my whole data & very much harassed by this mobile. Also I lost my 5 primary client due to data lost & problem faced by this handset which cost me approx. 5 Lac Rupees. Now I don't want this handset & request you to refund my hard money on utmost priority..