LG Electronics Complaints & Reviews

This is to inform you that my name is Deepak Chauhan and I am working in LG service center address LG Electronics India pvt. ltd (LGC) Delhi DSC-4 Plot no 375 Patparganj industrial Area Delhi the regd office address : A Wing 3rd floor D-3 District Centre Saket new Delhi 110017 as a field engineer and my engineer code is YIL008859 . I am a hard working employee I joined as helper and after some time I was promoted as a field engineer . I got my weekly off on every Tuesday but most of the Tuesdays i went to office as some seniors forced me to come and assigned me work. They did not give me any off. They also said that if i do not come there will be deduction in my salary. They told me regularly that if i want weekly off i have to give them money or alcohol and chicken after that they will think about giving me weekly off. On 09 June 2015 I did not go to my office due to my weekly holiday. Next day on 10 June 2015 when I reached office Mr. Sumit and Mr.Amit Tomer questioned me for my absence from duty on 9 June and said that you did not go to your filled work first you meet with Manager Mr. Anuj Gupta. When Mr. Anil Gupta came to office I met with him and he asked me that why i did not come to office yesterday, I humbly replied to him about my weekly off. He behaved rudely with me and told me to stay in office today and do work there. After some time Mr. Anil Gupta and Mr Sumit and Mr.Amit went to office cabin and started drinking alcohol .They were drinking alcohols in office during office time. When they were fully drunk they started abusing me, pulled my tool kit, my mobile phone and told me that i am fired from my job. The entire incident is recorded in the CCTV camera. Today on dated 11 June 2015 when I reached office at 8.30 am, all three people came out and refused to give me entry in the office and also abused me again. As per company terms and conditions I am supposed to be given notice before my termination but nothing as such happened. They fired me from my job only because for I took my weekly off and I denied to give bribe or wine and chicken. Due to entire incident i am very disturbed mentally and physically. So it is my humble request, please take early action in this matter and do the legal action against for them. Also please help to me regarding my job. Thanks Regards, Deepak Chaauhan Engineer code is YIL008859 Mob : [protected], [protected]

Purchased LG split AC, 1 Ton Capacity (Model no. LSA 3EW3MF6) for Rs 30000/- on[protected] from LG Shoppe (Top Ten Electronics), Vashi, Station Road, Navi Mumbai. Within 13 months, cooling stopped, informed to Customer care and was told that there is a leakage from the Condenser Coil. Condenser Coil is made of Aluminium and cannot be repaired. Hence, need to be replaced with total cost of replacement, gas filling, transportation etc. about Rs. 7000/-. Warranty period on condenser coil is only one year. Further, warranty on the new condenser will be only for 3 months. So, I should opt for AMC with them (to avoid payment for expected failure of condenser in future). Above is indicative of very poor quality product from LG. They have used a critical component which is expensive and has short life. This is how a consumer is trapped and coerced to pay for their wrong. This is no different than cheated by LG Electronics. LG Electronics should replace my condenser free of cost and should provide the warranty of 4-5 years as for the Compressor. Also, they should should be asked to recall this product and replace the condenser in all the ACs sold with this component. Jaipal Singh

Based on my complaint my split ac was repaired and gas was charged by auhtorised service provider Balaji Electronics at Pune on 29 Mar 15 and a warranty for 3 months given. Since then ac has not been cooling properly and have been complaining through their Customer Support by phone/email. Last message sent was through their website on 09 and 10 Jun 15. Latest complaint number allotted by Company is RNA[protected] in first week of Jun 15. Balaji Electronics technician did show up on 07 Jun 15 and on checking details said technician who repaired ac on 29 Mar 15 will come in a day or two and do needful as it requires gas charging. Thereafter, there has been no effort from Balaji Electronics or LG Electronics to expedite necessary follow up repairs. I am really surprised on the poor response from Customer Support and the authorised service provider of the Company in Pune. There is no email id/phone number of any senior manager of Company on their website to whom my grievance can be addressed. It is through you I want to convey my grievance for redressal.

Hi Ashok, I purchased an LG 32" LED on April 19, 2015. It has not even been 2 months, and the display has stopped working. You engineer visited and said that he will change the display. i don't want to change the display of this defective piece. I would like you to change the TV itself . If it were micromax or some other local brand, i would have understood. But for a company like LG, if the product stops working in a couple of months, it is really shameful. I am already regretting my purchase (I already have an LG LCD, Microwave, Washing machine and AC) from LG now. My complaint number is - RNA[protected] Please ensure that my TV is exchanged with a new piece that is defect-free and thoroughly Quality Checked by LG.

LG company I have split a/c purchase from lg company . after some year . In a/c colling coil not working . then we have to support from customer care but he is not given properly response and customer care employee said this model split a/c now not made in LG company . and also accessories stop related this model . then i am tell that now what can i do . then he said right now u don't have any option u just purchase a new one a/c. so that i want to know that from LG. if LG company is not able to sale accessories on these mode of split a/c so why he is sale the product in market . LG company just cheat with the customer . Sonu chauhan [protected] noida

I had bought LG LED 32LE5300 on 20 February 2011 from vijay sales. Now for the last 15 days my tv is not working. I have been following up with LG CUSTOMER CARE MUMBAI office. I make 10 calls daily leaving all my work. They first said problem is with motherboard and they ordered new mb for me. It took them 4 days now they say problem is with display. And company does not have display. Discontinued that model. Now I don't understand in three years how can it happen?? What is the solution?? It's mental torcher this guys giving me. MR PRASHANT from Lg says they will give me 35 percent buy back.. Comp has right to discontinue its product and parts.. I want to raise a complain I want my tv repaired any how or they should refund me full amount if they don't have parts. First of all lg guys don't respond properly.i don't trust LG BRAND.y will I buy same brand again.. They never called me for amc.. LG feels that they can ascape by giving us booklet of terms and condition.they r just fooling common people. Coz v don't have any other choice.. Plz help I want my money back or repair my tv..

With ref to RNA[protected], i logged my complain on[protected] for Air-condition.Actually my Air-condition is not cooling.still now i din't received any call from your side for support.It is now 10 days going no engineer made a call or visited to my location.

I have been facing problem in my refrigerator . And from last month till today my problem is not solved. From last month till now there have been six repair, and yet the problem is not. This time I don't want any repairi want complete replacement of that cooling part. I m highly disappointed with service. Want an immediate action over the issue, as soon as possible. My mobile no.-[protected] Yours faithfully Dishant palariya

Hi, we purchesed a LG high end charcoal MJ3283BKG microwave on April 20 from Maharashtra electronics. On only 2 day it stopped working. After the 1 complaint technician said it was Ok. but when we launched the 2 complaint he agreed that its part needs replacement. after waiting for 2 weeks finally we got call that the part is not available and whole unit needs replcement. But the service centre was providing model below MJ3283BKG. hence we declined not its more than 2 months and still we have not received any feedback. We dont want the product now, we want our money refunded for such bad service from LG. Please take strict action against LG and also the shop who sold us this faulty product. please look into this and help us. Thanks

Hi I have been constantly raising the complaint for last 1.5 months, however, it is still unattended. The latest complaint number is 'RNA[protected]'. The warranty of this washing machine is ending on 14th June 2015. The complaint is not being addressed for last 1.5 months. Request you to do the needful asap. Thanks Anuradha Mishra [protected]

I just initiated an online chat with LG US I believe that I am a little concerned about well I am actually furious. I have pasted the chat below and you can tell me if I received the level of customer service promised my LG. Grace: Hello JB. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today? JB: Hi Grace JB: I am a little distressed Grace: Hello Grace: I'm sorry to hear that JB: I was at a show on saturday night and was attempting to take pics of the acts Grace: May i know what seems to be the problem? Grace: Okay JB: however the light seemed to be affecting the picture JB: as far as I am concerned that shouldnt be the case JB: one of the reasons why i chose to get the best android phone for 2014 Grace: I apologize for what happened. JB: today I looked at the lense and realized that there seem to be a number of micro abrasions on the camera lens cover JB: and it would seem to be what is contributing to the glare in my pics and the inability for my camera to focus properly JB: now, i have read numerous posts on this and there are customers whose phones have fell in dirt and nothing happened to the camera lense Grace: I understand JB: and there are customers who from day 2 there were abrasions on the lense JB: at this point, i am annoyed because i love my phone and i ensure nothing happens to it. Grace: I really do apologize for that Grace: May i ask who is your service provider? JB: but here i am with a camera lense that just doesnt seem to be ok, sigh JB: LIME jamaica JB: or C&W Jamaica Grace: http://www.lg.com/au/support/contact-customer-support Grace: You may contact LG Jamaica for your warranty for that phone JB: is there a LG JAmaica Notice: Grace has exited the chat session.

we had requested to your cousumer call center regarding the swing problem in the a/c. they send me a RNA[protected]. your service engg had visited my house and we tell him the problem. he replied that this is a design fault and it can not be rectified. now your coustomer care has sent me a sms that your problem is resolved and your service request is closed. you are please look into the matter to resolve my issue

Hello, I am staying in bangalore (kormangala)and using 32LE5500 led tv and its has AMC upto 2016.on 19 th may 2015 i raised a complaint on tv as display is not there RNA[protected] .they came and said problem with panel and model was disconnected so no panel is available .They said choose a new model to buy so they will provide some percentage discount on new product.i agreed and share new model no.its almost 15 days daily i am calling 6 to 10 times to the service guys and his sales manager who are working in Marthalli but no one is replying and once in a while they will say its still in process.i am really fed up and feeling bad why i purchased LG Product because of no resonce and and late process.Please do the needful. Best Regards . Sasikanth [protected]

Dear Sir/Madam I Ankit Jain, bought LG Refrigerator from Shubham Electronics, Shajapur 7 days before. I found that there is some manufacturing defect in the model & because of that cooling is not taking place. I hade immediately informed to local dealer and LG Company and asked them to replace the same, but instead of replacing they told me to repair it. As it is clear that due to manufacturing defect the product cloud not run even for seven days, I request the forum to order LG Electronics to replace and deliver of fresh refrigerator. Detail of the product is given below: LG REFERIGERATOR (360 Ltr) Rs.40, 500/- Model No.GL-D40258ZL Sr No.505PRTY006057 Dealer: Shubham Electronics, Shajapur Dealer Phone No.[protected] Invoice No./Date: 683 dtd.02.06.2015 Customer Name: Ankit Jain, Shajapur Customer Phone No.[protected]

I have 3 products of yours, so far I had no issues that I can crib about.Recently I shifted from Noida to Kolkata.Due to some kind of miss handling, my microwave (Model :MG-397WB) wasn't running. I called the LG technician to repair it.To my surprise I was told that it is beyond repair as some part of it inside that its soldered with heating plate, the solder is broken (I am technically not sound this is best I can describe) and LG doesn't have any method to resolder it.I asked him if the body can be changed as the that part mentioned is soldered with the body.I get to here that you have discontinued the product and there is no spare parts available for the product either.No body available.How ridiculous!! Company discontinues products, I can perfectly understand but people who have the discontinued product at their home, they can't get it repaired in spite if they are willing to pay to do it.How can you not have spare parts.I bought this model about 8 years back which costed me quit a handsome, now there is way to mend it.There are companies who discontinues their model but spare parts are always available.That means one should think twice to buy an LG product.Keeping if product get discontinued and something goes wrong then u just throw it out like my microwave.I am from a middle class family and I cant afford buying your products now and then to keep up with the latest model.I am extremely shocked and disappointed with this kind of business tricks.

Hi L.G officials, I Purchase a micro wave oven model no MC-8087 ABR a couple of years back, unfortunately the front door glass was found to be broken . In due course of time i raised a service request " RNA[protected] " with LG customer care and was allocated a service engineer, 1. who has not visited the service till date . 2. when i enquired about the servicability at the authorized service centre "SAI PRIYA " I was replied that the microwave model has been discontinued and they were unable to service the micro wave (which was purchased a couple of yrs back ) . 3. The complaint number was closed without a proper cause. Even the customer care officer "ABDUL HAFIZ" Mobile no : [protected] - hadn't responded properly on this issue . Are you people aimed at customer service ?? IS IT POSSIBBLE TO SERVICE THE MICROWAVE OR SHOULD I APPROACH THE CONSUMER FORUM ? EXPEDITE

Hi L.G officials, I Purchase a micro wave oven model no MC-8087 ABR a couple of years back, unfortunately the front door glass was found to be broken . In due course of time i raised a service request " RNA[protected] " with LG customer care and was allocated a service engineer, 1. who has not visited the service till date . 2. when i enquired about the servicability at the authorized service centre "SAI PRIYA " I was replied that the microwave model has been discontinued and they were unable to service the micro wave (which was purchased a couple of yrs back ) . 3. The complaint number was closed without a proper cause. Even the customer care officer "ABDUL HAFIZ" Mobile no : [protected] - hadn't responded properly on this issue . Are you people aimed at customer service ?? IS IT POSSIBBLE TO SERVICE THE MICROWAVE OR SHOULD I APPROACH THE CONSUMER FORUM ? EXPEDITE Br HARI Krishna .K [protected]

Hi, This is regarding complain number RNA[protected]. I purchased my air conditioner on 24th February 2015 from SANGEETA (grand plaza, Frazer road, patna). We have registered complain several times to LG customer care 1. RNA[protected] may 2015) 2. RNA[protected] may 2015) and many more.. My AC is not cooling properly and on top of that it trips after every 15 minutes. Even if we call Customer care people, they didn't send people on time as they mention. After so many call they visit us. They've several times but they didn't tell problem properly. First time they came, we were told it was voltage problem. We bought 3 stabilizers to settle that voltage problem. After doing all these nothing changed we were facing the same issue. Again we called customer care for service. They didn't come on time and when they came they told it's capacitor problem not voltage. Again they came they told the same thing but didn't do anything. They were not ready to give service report as well. Then we forwarded this matter to MR RAJNISH (state manager of lg). His contact number is [protected]. He were not listening at all when we asked him to replace the product. He told capacitor will be changed but not product. Next time(8th June 15) Lg people came with the new Capacitor, he replaced capacitor. He started the AC, problem is not yet resolved. We are still facing the same issue. Now he was like there is some problem in compressor. This is something more than enough as we have given many chances to you people. Now I don't want defective product.I want this product to be replaced with the new one ASAP. Now it's been 4 months. I can't entertain more. I don't want any parts of my AC to be replaced instead I want new AC. I can't trust you people more, who knows next time again someone will come and say there is some other problem. Please reply ASAP before we step ahead for consumer court. Thanks, S.P.SINHA Jehanabad

Hello Sir/Madam, This is very sorry to say that LG in India has become really very worst. Its services are degrading day by day. We have recently purchased the Utra HD LED TV 49" for more than One Lakh rupees on 18th April 2015. Just after 3-4 days we found that the optical cable connection for the LG sound bar is not getting connected with the TV. The service technician while installation, just temporarily fixed the cable and it came out while small touch of cable due to cleaning. Since, then we have raised several times complaints to customer care (atleast 5-6 times). Initially they said that they are raising the request for replacement of television and it will be delivered at my residence address at earliest. But, after long followup I found that the call is getting closed everytime without resolving the issue. This is very disappointing to say that always we need to followup and without completing the request or resolving the issue, the call is getting closed. Today I tried to call customer care and again raise a complaint for the 8th time. But they always say to speak with local service manager. I spoke to them also earlier but nothing worked. We had purchased LG products earlier such as Air conditioner, Washing machine, Refrigerator etc. in past. But the services provided were very good and we were always satisfied. After purchasing the TV from LG, I found that your customer services are not that much good and I am standing here disappointed and helpless. Request you to kindly take this on top priority and help to resolve the issue at the earliest. Pankaj Kumar Mo. No.[protected]

RNA[protected] Mr. Suman attended the case and he understanding is to replace bearing so ship machine to repair and this has been pending. There is no action or proactive communication from LG. I think this amounts for deficient service by LG. Issue raised on 2june15 its 6th and no action from LG and its representatives to resolve the issue which is causing problems domestically. If this does not happen really soon even after its resolve I will be filling for deficient service by LG in consumer forum as repeated call to customer care or executives seem no response causing the problem.