LG Electronics Complaints & Reviews

I had been purchased a split AC last year April, the day one on words we are facing the cooling problem also gas leakage, but in your company could not recognise the problem and solving the problem... we are unhappy about ur products, also i registered a complaint about cooling problem on February but no one came for repaire

To, The Regional Area Sales Manager Air Conditioner Division Karnataka / India Dear, This is very disappointing to see your LG Sales team in Mangalore gives wrong information I am looking for BS-Q246C8R3 as per your LG sales team in Mangalore, this model is discontinued, not available & stop the production, its surprising to see this model was introduced in October 2014, its available in Mumbai & whole of Maharashtra & other parts of India, then why not in Mangalore, is the LG team give me the authentic information or simply lying to avoid sales the main reason to purchase this model, it has dehumidifier option, in Mangalore humidity is around 90% and above, if you don't want to sell them, let me go to Samsung / Voltas please specify Vinod Naik [protected] [protected]@altayer.com

I am from Allahabad. I had registered a complain against my led television on 6 th march' 15 (purchased on 20th january '14) and had not received any service till 9th. Again I registered a complain on 9th and came to know that no prior complaint had been registered by me. (This is your customer care service). Then after I had a visit by two technicians who could not even identify the problem of my led television and asked to send to service Centre. Today I received an information from the service center that the panel of the television is not working, repairing which will cost rs 16, 000+. I need an answer for this that do you intentionally sell such products which stop working once they survive one year warranty. Why do we foolish consumers spend 30, 000 on buying your brands if we have to every year spend such a huge amount on repairing? I want to know how many such complaints do you receive every year? A person like me, belonging to a middle class family who has purchased a product of just 30, 000 on an EMI cannot afford such services which are more than half the cost of the product. I need a proper solution and answers to my doubt within 24 hours otherwise I will get this entire story published in newspapers and will soon approach consumer forum. Details of my product are mentioned below: Model no. 32LN5150-TL Date of purchase: 20 january'15 Retail outlet: MEGA electronics, Allahabad Complaint no. RNA[protected] Kindly do the needful. Thanking you sidhartha [protected]

Had purchased LG led 55LB750T in August 2014. From Snehanjali. Kandivali west, Mumbai. My complaint : The unit goes into switch off mode automatically. M after the customer care since last 5 mnths. Have mailed dem several times, kept on calling dem. bt all in vain. Their reply is always the same : the product is not in stock and v are trying to replace it. My problem is increasing day by day and m now fed up wid LG after sales service people. After experiencing the LG aftr sales service i will now never buy or recommend a LG product Hope to gt my LED unit replaced asap or refund my purchase amount

my mobile set model LG nexus 5, Imei no.[protected], purchased on 19/07/14, after very next day of purchase started to creat problem, after several visit to your service station at Behala, kolkata namely magnet service center they failed to do the repairing, after complaining to the customer care they provided me one telephone no. of your manager Mr.D.Debnath and as advised by him i visited your service station at narendrapur, south 24 PGS, but there is no development, so i am requesting you kindly look into the matter immidiately

I have purchased front load washing machine from Pooja Electronics, Anand Nagar Pune, 1& 1/2 year back.As the machine was not working, I made a complaint for the same, to our above dealer before two months & requested to sent the machanic.Subsequently machanic of L.G company visited & inspected the machine.He told that one part of the machine needs to be replaced & he will come very soon. & went. Thereafter a message was also received on my mobile no-[protected] stating that part have been ordered from LG.Company & will be replaced soon. Now since last one & 1/2 month neither the part is replaced nor the machanic visited & the machine is still under repair. I therefore request you to look in to the matter & help me. Thanks with regards Mr.Suresh Bhagwan Gaikwad F.No.5, Sr.No.-50/9A/3, Swami Samarth Nagar, Opp. Nilesh Aparment, Vadgaon Budruk, Pune-411041, Maharashtra Mobile No.-[protected]

Compliant I booked a Top Loading Washing Machines 10.5 kg Model no. T8561AFET6 on 4th of march 2015 with rupees five thousand to LG agency Dehradun. The dealer assured me to deliver the product by 21st of march possibly. I wanted to give this washing machine to my wife on her birthday as a gift. Which is on 23th of march. Following to that I booked this washing machine and to my surprise on 17th march they returned my booking amount rupees 5000.00 saying that there is no availability of the product (Top Loading Washing Machines 10.5 kg Model no. T8561AFET6) in the LG company so they cannot make me available my product on the due date. I am dishearten to see how it is possible that such a big company is unable to provide the latest launched product to their customer. I am really shocked to see such a big company is giving such a poor customer services at the time of sale on which the company’s whole base depends. Also there is no direct contact numbers to the company’s sales manager where I could register my complaint. I have never seen such a disgraceful, disappointing and disgusting customer care services. Even after finding such a heartbroken services I hope to find a positive response from the company. Nabeel Ahmad Dehradun, Uttrakhand [protected]@gmail.com CONTACT NO. [protected], [protected]

WE HAVE BOUGHT A INVERTER AIR CONDITIONER, AT CHENNAI UNDER THE NAME CAKE BOX, AT OUR SHOP AT NUNGAMBAKKAM CHENNAI CONTACT NO [protected], A/C PURCHASED 8 MONTHS BACK. FROM THE DAY, WE PURCHASED WE HAVE BEEN COMPLAINNING ABOUT THE A/C NOT COOLING, EVERY TIME A MECHANIC COMES HE DOES SOME THING AND GOES AND STILL THE COOLING DOES NOT INCREASE . I WANT SOMEBODY TO HAVE A LOOK AT THE A/C AND REPAIR THE SAME ELSE REPLACE OUR A/C . I WAS GIVEN A MANAGERS NUMBER TO CONTACT IN CASE OF PROBLEM, MR PRABHAKAR MOB NO [protected], BUT THAT MOB NO PERSON PICKS IT UP . WHY GIVE A MOB NO THAT IS NOT ATTENDED TO . I WANT SOMEBODY TO HAVE A LOOK AND SOLVE OUR PROBLEM REGARDS KOSHY THOMAS

Purchase a new refrigerator model no. FF GL-M292RLTL(PZ) LG COMPANY KA. S.No.502NRQV160156. Purchase dt. 3/15/2015 Time 4:30 sunday. Home deliverd time 5:30.and Chack a product is defactive . I call back supplier. Supplier comment is very poor. No change a refrigerator.compay produact so company change, Job work & so so. Only 30 mint a product purchase Supplier Camment company, company.call back, call back so supplier comment change a Product one week.very poor service for lg supplier.

Hi, I bought a LG 26 inch LCD TV on 2010, in the month of December.Last month, suddenly The TV was not getting powered on.Sometime it was getting powered on and after switching off the TV, again when I tried to powered on the TV it was not getting started. So I logged a complaint with LG customer care-complain no:RNA[protected].The next day, technician from LG came, checked the internal parts and told that you need to replace the PCB.The technician took the service charge of Rs 560 and next day, he bought a new PCB along with him, replaced the old PCB with the new one.But still the TV did not powered off. So this time he told that the PCB is fine but you need to replace Panel/Picture tube and it would cost around 8000 bucks.I then called a local TV technician and he replaced some power resistance capacitors and the TV started working (powered on). Since then my TV has been working fine.The incident took place on 25th February.

I have purchased 32LA 6210-TD Sr no 303NDHBE4681 from Lulu (Oman)on 4th July 2013 .This TV has been installed in India 14th July 13 .I was facing problem with the TV as the display was not seen .When contacted LG service center from India, they had replaced mother board as it was failed on 27 th July 2014 .Now after 7 months i am faced the same problem (motherboard has failed) .The LG service engineer attended and told the spare needs to be changed Cost Rs 5000 / .I requested since the failure is 2nd time within 7 months the part should be replaced free of cost, but LG says that it is out of warranty and I will have to pay for the same . I have refused to pay since I doubt for the quality as the same part fails within the period ot 7 months and the basic reason of failure is not known . I am requesting you to consider the replacement free of cost . Though I have reminded LG that I will scrap the TV instead of paying the amount, they are ok with that but are not analysing the fault .They have standard reply to their mail and when contacted toll free no they say it is out of warranty and the job will have to be paid .Even if I pay they are not taking guarantee whether the part will last for how many months . I am really frustrated for their service and quality . Umesh

I bought a LG 55" 3D LED TV in March last year. In almost 1 year of the purchase, its display stopped working. Later the service centre informs that its display (worth Rs. 45, 000) needed a replacement. When we asked for a replacement of the TV, we were informed that it is not in their policy. Instead, they try to sell us an extended warranty of Rs. 11, 000 on top of it. I demand a replacement of the complete set and will not take back the defective piece after such major repairs.

I BROUGHT LG LED TV 42LN5720 FROM UAE IN MONTH OF NOV 2013 ONCE I SHIFTED TO INDIA AFTER 6-7 MONTH TV HAS AN ISSUE WHEN I POWER ON TV CONTINUE HAVING ON OFF AFTER CONTACT TO SERVICE CENTRE THEY ADVISED FOR FACTORY RESET FOR THAT TV SHOULD ON SO FOR THAT I TAPPING ON BACK SIDE SO TV CONTINUE WORKING AND THAN I DO FACTORY RESET AFTER THAT TV WORKED OK BUT SAME ISSUE CAME AFTER 1 MONTH AGAIN I DONE SAME AS PAST RESET IT BUT FROM LAST ONE MONTH SUCH ISSUE COMING TWICE IN WEEK .I CONTACT TO SERVICE CENTRE THEY SAID IF IT PANEL HAS ISSUE ITS COST 25000 SO FOR AFTER JUST WARRENTY FINISHED SUCH PROBLEM MUST BE RESOLVE BY LG FREE OF COST . LG HAS SO POOR SERVICE AND PRODUCT QUALITY.

My Name is Vishal samant, I am resident of Dombivli City in Thane, I had purchased 42 inch LED, 3D LG TV through Kohinnor Electronics in Dombivli. It was purcahsed in Feb 2013. it works very well for 2 years but last week it suddenly appear two white vertical strip's, one in the middle and one at the corner. I launch a complaint next day and their engineer arrived at my house on same day. He looked at TV and said that your TV panel is gone and you need to replace this. I asked him what is the cost for replacement, he told me INR 28200/-which is very difficult to digest because I had bought this TV at INR 86000/-at that time showroom person told me that this is LED TV and it ||has a life of 10 to 12 years. I think LG should give a warranty of at least 5 years for such high value product. I need support from LG to repair this product or give me panel replacement at minimum cost.. Please help me to get justice from LG. my mobile no is [protected]

Name- Surendra Prasad मैंने 5 अक्टूबर को LG 32LA600 टीवी ख़रीदा, उसमे मैंने 1 महीने तक Wi-Fi चलाया, उसके बाद मेरा Wi-Fi कनेक्ट ही नहीं हुआ, सिर्फ लिखता है Contact Your AP, मैंने इसका कम्प्लेन 11/12/15 को किया जिसका Complain No. RNA[protected] है, और एक Technical आया और बोला आपका Wi-Fi का Kit खराब हो गया है, और उसके बाद Technical आया ही नहीं उसके बाद फिर मैंने LG Costumer Care में फ़ोन किया, और मैंने फिर से Complain कराया जिसका Complain No. rna[protected] है, और उसके एक दिन बाद कंपनी से Message यह आया की Your Complain Will Closed (Self Repair By Costumer). Address- Prabhunath Nagar Chapra, 841301, Bihar

sir, my lcd tv was showing black and white. i went to lg service centre at opposite anand nursing home meerut.. engineer and other staff told me that they will charge rs 550 plus cost of the part if required at home. but after visit of engineer if i am not interested for repair they will charge rs 275. as home service. but if i took it to service centre then no charge will be taken to check it.i took my lcd to service centre engineer checked it and found that lcd was not defective and colours were not displaying due to some setting was disturbed with remote.he made setting again with help of remote.lcd was not opened .all the function were carried out with the help of remote.i was shocked when they demanded me rs550 for same. iargued them that no repair was done it is only setting with remote but they did not satisfy.andcharged rs 550.

My name is Vidyasagar, I have booked a 49 inch(49LB5510) TV and made the payment from your authorised dealer Sai Manikanta Agenices at Eluru(Andhra Pradesh).I have made the payment on 28-Feb-2015 and till now I have not received the TV.I have personally been to the store many times and I always get an answer the delivery/Installation will be today. Frustrated by the delay and no-response over the telephone with the local dealer, I am approaching the customer care to resolve the issue ASAP.

Dear sir / madam this is vishal v kurhade, i bought split invertar ac on 15th june 2014, which is under warranty period. I called up your customer care number [protected] for normal servicing on 23rd feb 2015, on 26th feb 2015, on 03rd march 2015 and on o5th march 2015. Every time i received same feedback that our service team would call you within 24 hrs time period but i never received any call from service team neither any person visited for servicing. On 5ht march your customer support said there is technical issue at our end so i would get back call from your side within 2 hours, which i never received. I am very much disappointed from lg service, in future i will think twice before purchasing any product of yours. Will never recommend your products to my friends or relatives.
Even i submitted this same complaint on 7th march 2015 at 10 pm to lg helpline till date i have not received any mail or phone call from lg.

On 22/2/2015 purchased a LG AC model 03SLSA3PT3DW Rs.29, 500/- bill no:u01100MH1999PLC120563 at Reliance retail limited, madinaguda, hyderabad.while purchasing he assured that item will be supplied 2015 year manufactured only. but when unit received and while erection. it is noticed thatAC indoor unit date of manufacturing was 21/02/2014 and out door unit date of manufacturing was 24/02/2015. i immediately discussed with store room godown incharge sri, Y. Srinivas /stores sales executive and told regarindg the problem, he said that both parts are manufactured 2015 only, but mistakenly wrong printing taken place. i want to express that both units are belongs to date of manufactured 2014 only. out door sticker removed and pasted new year, but indoor was not done. hence i request that please fit me LG AC unit 2015 manufactured model or reduce the one year value cost and returned to my accout.

Dear Sir, I have purchased LG G3 stylus model LG D690 from M/s Three Vee marketing (P) Ltd. Chandigarh, vide Invoice No. 14207 Dated:[protected], IMIE No. [protected]. I received the mobile set in sealed box with Charger 1no., Earphone 1No., Stylus 1No. and battery. There is no data cable found along with the above mentioned acessories.Later on I came to know that data cable also comes with this pack. How could this happened. Kindly look into the matter. Regards, Kuldip chand Mobile No.[protected]