LG Electronics Complaints & Reviews

With respect to the Request ID RNA[protected] on 8th Sep 2014. Not getting a proper or responsible reply from the call center and the service executives. On 13th sep a Technician Named Praba (mobile no: [protected] ) came for the installation and he dosent have a wall mount for LG 42Inch TV and he behaved and reply very badly, he dosent know how to answer to a customer... very worst technician and worst human aswell as, and i call his incharge Named Mr. Sriram(mob No: [protected]) he arrange another person Named Kannan and I Called him and asked him regarding the service but he replied that no one informed him.. Where is the request tracking system in your service?? where is the customer satisfaction ?/ Totally worst service Where to escalate this issue??

I am suffering using LG products. The split AC i bought on 14th Feb 2010 for 26000 INR, till March 2014 i had already spent 12000 INR on services and spare parts (Majorly condenser coil- which was replaced last year 2013). I have filed compliant on non cooling Rna[protected] yesterday and to my surprise again condenser coil is not working which will cost be another 6000. This is totally not acceptable to spend 18000 in just 4 years of purchase on a AC!! Can someone help!!

Dear LG.
I HAbE A DUBLE DOAR FREEZE FROM YOUR COMPANY AROUND 300 LTS.
LAST 1/9/2014.IT WAS NOT WORKING PROPLY.
I NOTE A COMPLAINT FOR ABOUT THIS ON DATE OF 1/9/2014 AND COMPLAINT NO. IS RNA[protected]. But my complaint yet not solve and no phone call from your technical team reagrding this. This is seens that you have very poor after sales service.
Again on date 15/09/2014 I lodge a complaints regarding this and complaint no. is RNA[protected]. And i call many time to your jodhpur office and no. Is [protected]. But they says that a technican will come on tomorrow. But many tomorrow will pass away and the condition is same. At present my freeze COMPRESSER IS DOWN and freeze is dead. So please try to understand our problem.
Thanks
Virendra Salelech
[protected]

Dear Sir I am a LG consumer for your products like Washing mechine, Refrigerator, Air conditioner and Mobile Phone, on 9th Sept. I register a complaint for not working of my washing machine in your helpline no., but no reply from your side. On 12th I called your helpline no. a lady attended the call and she told me the computer system is not working, within 24 hours will call back me, after 24 hours no response again I called on 13th they give me Kochi local office Technician No.[protected]. Then I called the local technician for several times, he did not pickup the phone, finally he took the phone and said the concerned technician was on leave due to sick and he told me he will call me and attend the complaint. Finally there is no reply from your side and my washing machine is not working for last one week. So I request you to look in to this and do the needful. Expecting your kind co-operation Thanking you, FRANCIS XAVIER [protected]. KOCHI. 15/09/2014

Shame on LG customer service! It is ridiculous that a brand like LG has such ill mannered people in customer service. I called for buying an AMC for a washing machine i just bought and I heard the staff abuse in the background. Also i was put on hold for over 1 hour and the Amir the service representative did not escalate the call to the manager also. Said there is no manager available. SHAME ON LG!

we bought led tv on 29 th august 2014, when it is switched on lines appear and now full screen is upside down totally blurred, and air condition we bought in may was faulty and after replacement it still show some problems. we are very unhappy with l.g products.

Purchased LG Fridge M 542 GPHM model vide invoice no BMR0757/14-15 dated 13 09 14 from Sri Roonwal Mktg [P] ltd No y-214 2nd Avenue Anna Nagar Chennai: 600040 [TN]. But the product code deliver to us is M 522 SHM. Dealer says it is company''s fault. Out side the packing labeled M 542 but when yr installation person came and open the packing the product inside is M522. This is a very serious issue. Shamed on Company like LG for non standard. If you send me the smart mobile no Picture will be sent on whats up. Need feed back on the issue. G Kasthuri Rangan [protected]

I have call to toll free no for tv reparing an enggenier has came to my house and take the tv cercite board with him for repair after 10-15 days he came back and charge 1150 /Rs as a servicing charge i will paid it but tv has still problem after day and soo on i will call the enggenier but he avoding still now to come back for repairing

the product is led and its under warranty. . . An unwanted line appears on the display. . . Complaining to l.g. Since last 2 months yet no satisfactory solution have been provided. . . Continuously complaining to l.g. Customer care but no response. . . Even contacted to the c.e.o. of l.g. I.e. Shadia nafreen. . . Yet no solution provided. . . My complaint number to l.g. Is "RNA[protected]" Its a kind request please help me n get my product repaired as soon as possible or get me the full refund of the product as soon as possible. . . Thanking you Saurabh soni [protected] 8/440 gandhi nagar, shuklaganj, (unnao) 209861.

sir i puchased lg optimus dual net p698 one yr before but due to rain its touch is not working and is not available in any of your service centre pls provide me touch or exchange my phone. thank you yours faithfully atin handuja

I have a referidgerator Model: GC-P217BSJV, S.NO. -103TRAR00064 The booster pump water inlet pipe was leaking and burst due to excess pressure on the pump, probably due to faulty pump valve. The first visit was made by the LG technician on 2nd Sept 2014. Even after explaining him the problem, the technician did not have an idea about the problem. He only fixed the PVC pipe and took 581 rupees as his visit charge. Same day the pipe burst again and when the technician was called on the number provided by him, he asked me to contact the costumer service. The customer service was contacted thrice within next one week but no one visited to rectify the problem. After numerous calls to various parties, the same technician named Mr Ravi visited on 10th sept 2014 with his senior at around 4PM. The senior explained him the problem and also told him how to rectify. Mr Ravi left again and promised me to visit the next day on 11th Sept 2014 (today) so that he could replace the faulty parts and test the pump while the water supply is on at 6.30 PM. No one has visited me so far and I am angry like hell. First visit was prompt because It was charged and for a 2 minute job I was charged 581 rupees. Thats fine but just because the recurring problem exists, no one is ready to visit again. I wish to take up the matter with consumer court.

We have Desalination plant installed in Port Blair, Andaman & Nicobar Islands, for the plant we had purchased LG 1.5 ton split AC on 1.5.2011, model no LSAFR2 / 1.5 Ton On 21.2.2014 found AC cooling was not proper, and we approached your authorized service center named Universal Care, based at Port Blair, on contacted, Engineer visited the site for E&R, after checking full unit he said, outdoor unit condenser tube was damaged and leading to gas leakage. As per their recommendation out door unit condenser tube was completely replaced which costs Rs 5500.00 vide bill no 17051 dated 4.3.2014 Again on 03.09.2014 found AC not giving satisfactory performance and indoor unit showing fault ‘HI’ in display, same was reported to Service Center, engineer visited the site, checked and suspect out door unit having less gas and same need to take shop floor for further inspection. After thorough inspection at their shop floor on 10.09.2014 they given the feedback that the condenser tube was damaged and need replacement. When we asked your service center for warranty replacement as the part was failed within a period of six months, they said we always using original spares parts which is procured from OEM (LG ) and there is no warranty for spares which was supplied, they cant able to convince us, if we are replacing the condenser how long it will work. At this level we/our company can’t effort for such expense in defect rectification like this in frequent intervals. And also we never expect such poor quality of materials from your good organisation. Pls revert on priority.

This is to convey may horrible experience after purchasing my side and side door L G Referigerator about 11 months backin Patiala . Last month I was shocked on seeing a sort of bubble on front of right side of the door of the fridge. A complaint was lodged on 31is August 2014 (Ref. No.[protected] . Matter was also conveyed to Ms. Kamajit Kaur Area Manager . Unfortunately no action has been taken to my satisfaction to this day. As is evident, your product bears manufacturing defect. I fear that substandard iron sheet having rusted surface has been used in the manufacturing process of the product . Or some moisture got trapped below the first protective coat of paint which starting rusting and reaction produce ferrous oxide and hydrogen whose pressure caused this bubble. Needless to point out that this is very serious defect in the LG product debarring consumer to use the machine for the purpose it has been made. I believe that the whole machine has been made in a single lot accordingly LG will have to replace this fridge with new one and just replacement of the door alone will not be sufficient. Thanking you, Dharambir Singh Mob. [protected]

my handset model is LG P765 and its wifi is not working since last 40-45 days and i have complaint on customer care but they are not giving me response. Customer care executive told me that he will arrange call back service from technical support but i didnt receivd any call from them.

I bought a Nexus 4 in August 2013. Last month i.e. in August 2014 my phone developed some touch screen problems. I claimed my warranty and registered a complaint. I was told that my touchscreen would be replaced. Its been over a month and nothing happened. No word from the customer service team. My complaint number is RNA[protected].

I m sad n sorry to say that such a big branded company has so little care for its customers. This is my 4th complaint in a row, other then verbal ones on mobile, n each time iv been asked whether my problem has been solved. I say no n then that's all. My double door refrigerator model no.GL-368YVQ4 is hardly 2yrs old n the problem could not b rectified by the technician even after changing the defected part wch took almost a month n half to come from kolkata. I'm surprised to see the state of affairs in our country n that's why we r not progressing coz we have no sense of commitment. I further have no option but to go to the consumers court soon if my problem is not resolved immediately. I'm being offered a 60% rebate but since my refrigerator is 2yrs old I want 100% money back. Please let me not loose faith in ur esteemed company. Hope to hear positive from you. Thanking you in advance. kusum pandey

Respected Sir, I send u mail at 04/09/2014, again I resend a mail on 06/04/2014. but from your side i did not receive any mail. Someone called at my home but they asked a simple question like, " do u have a LG appliances, any problem in that, etc, may be someone communicate with LG wrong... Please give me a batter reply according to my complaint. Thanking You.

Follow us Log in Register Submit Complaint Questions Home Dear, Sir/Madam I took my TV to LG service -center (Suhag nagar-Rakesh refrigeration) for repair in Aug 2014 .Then I did not know what was process to repair.I was charged 345 Rs (225 Service charge+120 parts). But they did not give me any receipt. after 1 month, My tv was not working .LG personnel repaired it. and charged me 427 ( 337 service charge +90 parts).Customer care told me that service charge will be applicable only one time in three months. and service charge is 300 Rs.LG Personnel charge me 337 Rs .; This twice in one month.. .Plz take action against LG Authorized center located in firozabad (Suhag Nagar -Rakesh Refrigeration) Thank you 0 Comments Resolve this Complaint Post your Comment Your Rating (1 star is bad, 5 stars is good) No Rating Spell Check Add Photo Proof Submit LG ElectronicsCustomer Care Service Related Complaints LG Electronics India Pvt Ltd. - Extended warranty not given to consumer View all LG Electronics Reviews

Dear Sir / Madam, I've purchased one LG Microwave Oven (LG INTELLO WAVE GRILL MG-2381LE) on 03.08.2008. I've hardly used the microwave machine. It is almost new from interior and exterior. The problem started from 1 week ago when I'm switching on the machine the plate automatically starts rotating without pushing the timer button. I've lodged a complain where i have been told that may be there is a moisture inside the switch and i need to keep it on sun light for 2 hrs. I have done the same but nothing happened the next day again i have lodged a complain vide complain no. RNA[protected]. The service engineer came and after checking he said it cannot be resolved as the circuit inside is burnt. LG is a big brand, how come it cannot solve a simple panel if it is burnt. The product belongs to LG. The price is also huge. Regards Nilanjan Mitra [protected] / [protected]

Respected Sir, My Name is Rohit, i send you 1 complaint on 4/09/2014, can I ask You when will you give me a favourable reply???? Mobile:-[protected], [protected], (R[protected]. I am desperately waiting to see what is your step against this type of bad business.