LG Electronics Complaints & Reviews

Respected sir i purchased a LG refrigerator (model no LG275VS5) ON 16/10/11 FROM great eastern trading co via tax cash memo no --c/08159/11-12 after wards the machine suffered a problem and was sent for repair via complain no RNA[protected] but at the time of delivery after repairing of the machine, it was found that the outer body was badly dented and damaged i subsequently called the service centre and talked with mr subir of (sunshine---83, golaghata road, vip tower, block f kol-48), he told me not to worry and will replace the refreigerator body and door which is damaged . but after that more than one and half year has passed but no action has been taken in the mean time i had a talk with a number of lg personnel, who only promised that the action will be taken to repair the same the complain no for the above conversation for talks are RNA[protected] RNA[protected] RNA[protected] RNA[protected] LATELY I HAD A TALK WITH MR SAMANTA (LG AREA MANAGER KOLKATA who told me that since the body cant be changed now, i can go for an exchange offer, whereby he will offer 80% depreciation for the old refrigerator, and i have to buy the new one at dealer price . but there is a difference of around[protected] between market price and dealer price when i ask him to consider the amt as the difference is big, there is no fault on my part for the damage caused to the product he simply refused telling that superiors are not agreeing pls help and tell what to do as there is no fault of mine, but i am made to suffer for the last 2 years, due to no action taken by the company looking for an early response thanking you regards ajoy kumar saraf [protected] [protected] [protected]

Our Complaint # is RNA[protected]. We had registered the complaint on 28/9/2014. We were told a person will come within 24 hours. The person came only on 1/10/2014. He took away the Refrigerator on 1/10/2014. We called the mechanic on 4/10/2014 (Mr. Vipul Patel [protected]) he told to contact the service centre (Phone #[protected], the supervisor their said that it will take time. We were told that the refrigerant had leaked because of a cracked tube. We again called all the numbers & Mr. Shailesh (Service Centre Head [protected] ) on 6/10/2014 but no one is picking up the phone. Our Refrigerator is not available since last 8 days!! Our request was at least the phone should be picked & we should be told the status.

TV SCREEN FLICKERING PROBLEM UNRESOLVED SINCE 24.08.2014. PLEASE ARRANGE REPLACEMENT OF TV AND REFUND RS.892/- COLLECTED BY LG FRAUDULENTLY. I AM GIVING THE WHOLE EPISODE TO MEDIA AT YOUR RISK AND CONSEQUENCES. REGARDS, JIGNA VYAS [protected] [protected]

We bought the said machine last year in September 2013 through invoice no 3271 from M/S HariOm Electronics, Khalapur Distt Raigad. Since right beginning, washed cloths has many dirty spots. So many times, we did complaint and comany' s representative attended but not able to resolve the said issue. Last week, again somebody from the company came, he apprised us that the dirty spot issue can not be resolved and assured us that company will give refund of the total amount paid by us for purchasing the said machine and collected from us ID and address proof, the refund is yet to be received. The last complaint No is RNA[protected]. Padam Kumar Agarwal 1003, Siddhi Grandeur, Plot No 84, Sector 19, Kharghar, Navi Mumbai 410210 [protected] [protected]

Sir, My name is varun malik (from baraut, baghpat, uttar pradesh) ([protected]) I had bought a LG top loading model (wf-t7239ul) 3 years back for around 14000/-. Now the problem with the washing machine is that it drain out water from pipe while washing. My understanding is, the issue with the machine is some error in the program. There is no mechanical issues with the machine. I called up the customer care and logged the complaint(complaint no-rna[protected] . The service guy came home and checked the machine and told that the issue is with the PCB. He told that there is no repair for the PCB and hence the PCB have to be replaced for a price of around 3000/-. My expectation was that the service guy will re program the machine and the issue will be fixed. It was a surprise for me to know that the solution that the LG service center provide for a program error is to replace the PCB. Its pathetic that after spending 14000 for a washing machine, I need to spend another 3000 with in 3 years for a minor program error. I would like to bring into the notice of the authorities and people about the poor quality of the PCB in LG washing machine and how much the customers are being cheated after spending their money on products like this.

i had booked a repair service for LG Colour TV. My TV is only 05 years old and was having an audio problem. Within 2 days, LG service engineer attended the defect and he said that the fault could not be rectified as the spares are not available. LG has stopped making such spares of COlour TVs and have no product spare support. it is very surprising that LG has stopped to provide spares within 05 years of service life. CTVs usually last over 10 years in regular homes. it is ok that today most prefer LCDs and LED TVs, but what will happen to the colour TVs?? these electronic companies have marketed so well that CTVs are not available only in thier product list. Even a poor in Mumbai has to buy a LCD as conventional TVs are not manufactured nowadays!!!

Dear Sir, I have written my complaint, number of times, but no one is attending the same by means of your electronic online services. I am Nilkanth T.Naik [protected], from Ponda - Goa Purchased L.G.Front Loader Washing Machine (M.No.F8068LDP ) on 6 th July 2010 .from Cosme Matias Menezes Pvt.Ltd. Panaji -Goa Complaint : Bottom of the door is Rusted . Hope you will solve my problem.I am available on my cell . I do not get your email Id to write seperately. My Id is [protected]@gmail.com Regards, Nilkanth

Most painful experience I have ever had with LG product. I had bought the above registered fridge on 07.05.2010. Suddenly it stopped working 15 days back. After inspection by the service boy from LG, we were informed that the 'Electronic CARD' needs to be replaced, which is fixed in the upper part of the fridge. Thereafter we immediately placed the order to replace it. It has been more than 12 days since we had placed the order, but still not received the respective part. On enquiring with the concerned LG service centre, they say that "the order has been placed but the same has not been dispatched till now and asked us to follow up in toll free no." The Toll free no. says that we are looking into the matter. Then we also filed complain with the LG support website, but again no response. It appears that everyone is trying to escape from the responsibility and we remain in pain as the fridge is not working and most of our essentials are getting destroyed without cold storage. Do the needful or else we shall knock the concerned court for redressal. R P Agarwal

Sir, After many time suffering I have to write this compliant. I purchased a new washing machine from Knati nagar delhi 110031, 05 month in less than a month the washing machine stopped working . I then call complaint customer care centre many times and i have complaint number RNA[protected] but still same position. Even complained to the customer care but no replies yet. My mobile no :-[protected], [protected]

Washing machine's all buttons not functioning . Complaint filed 15 days back . LG technician from Margao, Goa came next day, and said circuit board needs replacement and took it with him . Again came back second time and took picture of washing machine model no. Says circuit board N/A since limited edition, will have to order . Till now washing machine remains NOT FIXED . N.B . Unfortunately my previous washing machine was also LG which could not be fixed because your technician said parts are not available .My wife chose LG again in my absence. Rui Jorge

hello please refer CNA[protected], CNA[protected], CNA[protected] and lots of similar correspondence, calls and interaction with LG. i had purchased Refrigerator (model GL-305VV5, serial no 108NRKA068405) on 01 Sep 2012., I also paid for three years extended warranty in 2013 for the same. This Refrigerator has gone out to LG workshop thrice in last 2 years, other then "gas filling" at my home twice. This seems to be a "bad product". Last to last time when i had requested LG service engineer to change the model, i was assured that it will be replaced in case of further problem. however, again on my last complaint, it was repaired and sent back to me, after being for almost one month in LG workshop. Are LG guys waiting for the extended warranty to finish and then raise hands? and Now again the product stopped cooling... I want and demand it to be replaced NOW with a new model

Its been 5 months since i made complaint regarding the repair of my lcd(model -32LG80FR). THE CUSTOMER SUPPORT have been very poor and at times irritating and my complaint has also been discontinued due to unavailability of part ( MOTHERBOARD) in the company. if the company cant provide the parts and cant help with the grievance of consumer then they should shut down and some other business in which they might be good at.

My request no was[protected]. it has been closed due to discontinued part.Your employee of Bilaspur(C.G.) phoned me to say your complain is closed because part (only a switch pad) is not available in the company. But if you say, i will mange the part but I would not be able to give you receipt.when I asked him why, he closed the phone. what should I do please guide me. sangya tandon [protected]

Very poor response from service & Installation team. Inspite of fixing appointment twice. Nobody turned up for the whole day. Great inconvenience for us to plan and modify according this irresponsible responses. Kindly look into the matter before the firm reputation is at stake. Praveen chennai

Hi I had raised this complaint long back in your face book page and you havent bothered to get to the root of this issue. Forwarding a trasncript of our conversation. Looking for some action from your pathetic team. ===== Conversation started September 13 9/13, 3:58pm Lekshmy Shaji My mom's LG refrigerator bought in 2011 for which my parents spent 20k then, was down 2 times in last 2 months..They have made numerous service requests to LG service centre.. But it went to deaf ears. One guy turned up a month back, did something, took 500 bucks and gave no receipt, and fixed it up temporarily. Within a month it went down again.. My old parents had been running pillar to post, to get someone to fix that fridge. All they do at call centre is issue new ticket when SLA is crossed. They keep the caller on hold, listen to whole story, give ph to next guy, who again asks same Qs, again passes on to another.. And the ordeal continued.. They really feel cheated, helpless and they feel robbed off their 20k by LG and your service quality. My parents sarcastically say they wouldve spent half their retirement money in making calls you. Its really cruel. Today again my parents are asked to go for a new ticket num, and they refused. Pls do something if you can. complaint: [protected] Model num:SNO:GL338VGE5. (Their old small Godrej refgrigerator happily ran for 20 long yrs before it finally succumbed to its fate, due to limitation of storage as the family expanded.. LG double door massive refrigerator had then come home like a hero, but now after just 3+ yrs, its lying dead in a corner, as the antihero who a subject of curses).. An unfortunate customer's diary September 15 9/15, 2:58pm LG India Dear Lekshmy, Thanks for writing in to us. We have forwarded your complaint to the concerned team. We will get in touch with you shortly. September 15 9/15, 7:17pm Lekshmy Shaji thank you LG. the issue seems to have been resolved. appreciate it. shall keep you posted in case issue reappears. September 15 9/15, 9:09pm Lekshmy Shaji Hi Lg, the fridge went down again. It was only yesterday your engineers fixed it up.. And it went down again. Could you give a permanent fix asap pls.. Third time in 2 months. September 17 9/17, 4:56pm Lekshmy Shaji Hi any update? it is recommended that you may pls replace the fridge asap, inorder to avoid further complications to customer or your brand name complaint: [protected] Model num:SNO:GL338VGE5. September 23 9/23, 5:02pm Lekshmy Shaji pls confirm. waiting since long 9/23, 5:30pm Lekshmy Shaji we wouldn't want to, but pls dont force us to go legally on this. complaint: [protected] Model num:SNO:GL338VGE5. Wednesday 9/24, 10:54am LG India Dear Lekshmy, We are sorry for the delay. Let us check the status with the concerned team. We will get back to you shortly. 9/24, 11:32am Lekshmy Shaji OK. Appreciate that . Pls expedite. Thursday 9/25, 12:41pm Lekshmy Shaji Hi LG. Havent heard from you on this. Friday 9/26, 7:00pm Lekshmy Shaji Hi waiting to hear from you. pls expedite Today 2:23pm Lekshmy Shaji knock knock is anyone there? anyone listening? can u give a timeline for this fix.? ================================================================== I have never seen any such pathetic service. I had recommended LG as a good brand to my parents and I feel terrible about it. I will never consider LG for me or my parents or any of my known circles. We are fed up and frustrated by your 'give a damn to customer' attitude.

To whom so ever it may concern I have bought LG G2 last year in the month of Nov from Nehru place LG Store ( which is closed now)after seeing the ad in the news paper stating best android mobile as this category in place of I phone @ Rs 36500/-. After seeing the features in the store I have liked it and bought and everything went well for 1 week after that problem started….. As I was closing the door of my car in the parking lot mobile got slipped from my hand and display broke …. My mistake I got it changed spend Rs 7400/- on display….. after I got my mobile back from the service center I have realized that my speaker phone were not working properly as my job requires travelling I spoke to service cell in Nehru Place Delhi over phone and they have asked me to get back to them . I have send my mobile through my peon as was busy with work and the same exercise continue for more than 1 and half month and finally they have replaced the speaker set. Than another problem arise as now the mike was not working properly as other side on my mobile my voice was bleek and people was unable to hear me. Again it took another month of same exercise going and sending my mobile their again and again finally got it rectified. Problem on the speaker was their but was manageable so I continue with same . Now last month in aug as a daily routine I have put my mobile on charger and went off to sleep and in the morning when I saw my mobile the screen was broken ( was surprised to see that). Again I went back to the customer service and they have refused to change the screen that its broken which was not the case as don’t want to spend another 7400 Rs on the same handset than they said they will help me out of selling the handset of Rs 5000/- so that I can upgrade to G3 frankly speaking after seeing the advertise I haven’t planned to buy as in that 1 time replacement of display was mentioned that shows there is a problem in the display. Again I have changed the display and spend 7200/ - on the same. After changing the display the same problem of speaker has come back …. I have requested the customer care to replace my handset as the same problem is coming back again and again which laughingly he has refused and asked me to replace my hand set with G3 or else I should get it repair till 1 year warranty is their. I would request the management to kindly see the matter and help me getting the replacement or upgradtion of mobile as i have gone through mentally and physical harassment and hampering in work Do reply back with the solution

i have complained about my lg 3d led tv since few months, recently i have complained about flickering in tv and turning on/off automatically and therefore submitted tv last tuesday but till date service centre enginner didnot reply about its repair status neither informing repair cost, no care is taken in the service centre as if they are not interested in repair though its authorised service centre, instead no response even visited personally... company i ever seen pieced off my mind...reply me as soon as possible

Bhavin C Shah A702, Jaswanti Garden, Matoshri Ramabai Marg Near liberty garden Malad west Mumbai – 400064 Ph [protected] Reference: Faulty unit Model number:LSA3KR5A Purchase Date[protected] Dear Sir/ Madam, I purchased my LG Air conditioning unit on 08TH May 2011. It was less than 2 years since I purchased the unit and it completely stopped cooling . I called LG Electronics service center (COMFORT) and the technician told me there was a leak in the unit and the reason quoted for it is copper wire that is expected to break. I do not believe that can be the case, since I purchased an identical unit from a different company (Samsung) for other room which is working fine. If something like this is expected to break I should have been made aware of it at the time of purchase, since getting it repaired every few months is expensive. I got it repaired on 28th October 2013, and had to pay RS 2640 (bill no. 01765) to get it fixed. Every time I call the LG store, all they are interested in is selling me a cotract. I called two other 3rd party technician to get their opinion as well and they confirmed that it is faulty piece and the wire should not break. Again on 07th June 2014 got it repaired for water leakage. And after less than an year of gas filling now again it has stopped cooling . This time technician told me that there was a leakage in the condenser and have quoted Rs 6000 for the same . After a thorough deliberation I had purchased the LG unit as I believed it to be a reliable company with good quality, and a company that cares for its customer. I am instead having to pay hefty repair charges for a unit that is 3 ½ year old and being constantly pushed to buy a contract. I have been given a warranty of only six months and also I am being told that this can keep on happening on ongoing basis and so a contract is a must. I am very disappointed with the way this situation has turned out and feel that I am being cheated and forced into a situation to buy a contract for a faulty unit. I request you to kindly look into the matter and fix this situation. I am hoping that we can work this out between us and you can retain trust of a customer who expects a certain quality from LG. I still believe that LG will remend the situation and I will not be forced to fight for my rights through consumer court. If you need any additional information please free to call me on my cell phone. Sincerely, Bhavin Shah [protected]

Complaint No.RNA[protected], Dtd[protected] for LG split AC. My LG split AC is lying defunct since 28th Aug'2014. Official complaint lodged on 12/9/2014. After a few days a technician visited and told that the Power Control Board is to be replaced. Till date it has not been done and the local office not responding. The technicians seem to do the repairing job privately in the name of the company. The problem even escalated to the Lg Area Service Manager Mr.Naseem Ahmed but the problem not solved yet. I am very much disappointed with the approach of the LG company. They seem to be interested only selling new pieces only and do not bother to attend consumer complaints. It is already about 20 days that the complaint was lodged. I think they want me to approach the consumer court and the media to tell about them Rakesh Kumar State Electricity Regulatory Commission Arunachal Pradesh Itanagar [protected](M)

Model No. LG-D821, Black I bought a new phone on 17th august 2014, after one week o[censored]se i came cross problems likes- 1). Bad battery which drains in 6-7 hrs without use. 2). Defected display which gets blank while in use. 3). No volume in ear phones. 4). Speaker volume don't work maximum times. Which was not enough that screen got shattered when slipped from 10-12inches height on a smooth surface. After paying amount on 33000/- LG gives their customer such bad and low quality product. Even after bearing all the troubles i gave my phone for repair. LG authorised service centre a promised to delivery the phone after repair in a week's time. After a week they replied, the spare parts they had from the company were also defected and refuse to give my phone on time. Not just the phone even the parts you are making are defected. I stay in a different city from where i gave my phone for repair. Extended the trip to collect the phone after 2-3 days later from the delivery date. After they fail to deliver the phone i requested them to courier the phone on there responsibility but they refused to do that too. I want to ask that why the company is making such phones and giving fake promises. You are wasting costumers money, time and troubling them because they trusted you. With all the troubles i am going through because of the company, still the company does not want to take responsiblity for anything.