LG Electronics Complaints & Reviews

I m sad n sorry to say that such a big branded company has so little care for its customers. This is my 4th complaint in a row, other then verbal ones on mobile, n each time iv been asked whether my problem has been solved. I say no n then that's all. My double door refrigerator model no.GL-368YVQ4 is hardly 2yrs old n the problem could not b rectified by the technician even after changing the defected part wch took almost a month n half to come from kolkata. I'm surprised to see the state of affairs in our country n that's why we r not progressing coz we have no sense of commitment. I further have no option but to go to the consumers court soon if my problem is not resolved immediately. I'm being offered a 60% rebate but since my refrigerator is 2yrs old I want 100% money back. Please let me not loose faith in ur esteemed company. Hope to hear positive from you. Thanking you in advance. kusum pandey

Respected Sir, I send u mail at 04/09/2014, again I resend a mail on 06/04/2014. but from your side i did not receive any mail. Someone called at my home but they asked a simple question like, " do u have a LG appliances, any problem in that, etc, may be someone communicate with LG wrong... Please give me a batter reply according to my complaint. Thanking You.

Follow us Log in Register Submit Complaint Questions Home Dear, Sir/Madam I took my TV to LG service -center (Suhag nagar-Rakesh refrigeration) for repair in Aug 2014 .Then I did not know what was process to repair.I was charged 345 Rs (225 Service charge+120 parts). But they did not give me any receipt. after 1 month, My tv was not working .LG personnel repaired it. and charged me 427 ( 337 service charge +90 parts).Customer care told me that service charge will be applicable only one time in three months. and service charge is 300 Rs.LG Personnel charge me 337 Rs .; This twice in one month.. .Plz take action against LG Authorized center located in firozabad (Suhag Nagar -Rakesh Refrigeration) Thank you 0 Comments Resolve this Complaint Post your Comment Your Rating (1 star is bad, 5 stars is good) No Rating Spell Check Add Photo Proof Submit LG ElectronicsCustomer Care Service Related Complaints LG Electronics India Pvt Ltd. - Extended warranty not given to consumer View all LG Electronics Reviews

Dear Sir / Madam, I've purchased one LG Microwave Oven (LG INTELLO WAVE GRILL MG-2381LE) on 03.08.2008. I've hardly used the microwave machine. It is almost new from interior and exterior. The problem started from 1 week ago when I'm switching on the machine the plate automatically starts rotating without pushing the timer button. I've lodged a complain where i have been told that may be there is a moisture inside the switch and i need to keep it on sun light for 2 hrs. I have done the same but nothing happened the next day again i have lodged a complain vide complain no. RNA[protected]. The service engineer came and after checking he said it cannot be resolved as the circuit inside is burnt. LG is a big brand, how come it cannot solve a simple panel if it is burnt. The product belongs to LG. The price is also huge. Regards Nilanjan Mitra [protected] / [protected]

Respected Sir, My Name is Rohit, i send you 1 complaint on 4/09/2014, can I ask You when will you give me a favourable reply???? Mobile:-[protected], [protected], (R[protected]. I am desperately waiting to see what is your step against this type of bad business.

I had purchased LCD TV Model 32 CG 80UR LCD LG vide receipt No. 1375 dated 23rd Oct., 2008. But due to use of approx. 5 years, it gives problem in sound. In this regard, I have lodged complaint with LG Customer Care ( RNA[protected]. After discussion, with the Mechanic and LG Supplier at Panipat (Haryana), they told that your complaint is closed due to discontinuation of part. Sir, in this regard you appreciate that LG is a good repute company and million of customer have faith with LG. But I know to surprise that being LG Repute Company has discontinued that part. Being a middle family, no one can purchase a new television after a gap of five years. Sir, my request is that please look into the matter personally and my above said complaint may be sorted out without any further delay for which I shall thankful to you. Thanks a hoping a favorable action, pl. Regards (Shish Pal) B 238 NFL Township, Panipat 132106 [protected] [protected]

I bought a new LG LED TV on 29th last month and it got repaired and the service engineer assured a replacement, past 10 days I am calling the manager he is not answering or he is giving very irresponsible answers, kindly support us in this regard.

I registered a complaint (Complaint No. RNA[protected] on LG Service Centre regarding my LCD TV. After 5 days of registering my complain a technician visited to my home. He told me that a part of it needs to be repaired for which I confirmed him to do so. Since then I have tried more than hundred times (in last 15 days) to contact that technician/local customer care but neither that technician nor local LG customer care (Bharuch Branch, Gujarat) is picking my phone. I have made more than 10 calls to LG Customer care and they just assure me that you will receive a call from us within 24 hours, but till date I have not received any call. I am very much disappointed with the behaviour which I am facing from LG personnel in since last 20 days. Being a part of a renowned PSU, now I am suggesting all my colleagues not to purchase any LG product, even in official procurement I am totally against LG products. Now I planning to raise this issue on "Pahredaar" of CNBC AWAAZ, may be with the help of this my complain may get resolved. (Complaint No. RNA[protected] Complaint Registered on: 20.08.2014 email: [protected]@gmail.com

I had purchased a LG LED TV from Vijay Sales (Inorbit Mall, Malad West, Mumbai) on 31st March' 2014. From early June, I started observing a green background on the screen. I lodged a complaint with the LG customer service team and they agreed to send a technician to get the issue fixed. Upon inspection, the technician informed that the display of the instrument is faulty and it needs to be changed. Within a couple of days, I received a confirmation text from LG that my request is in open status and once the damaged part arrives, it will be changed. Thereafter, we did not hear anything from LG. Last week (on 30th August) I casually called LG customer service and they informed that the service request has been closed by a dealer. The lady I spoke with in the customer service team, gave me the phone number of the dealer (Mr. Patil - [protected]). I immediately called and spoke with Mr. Patil and once I gave him the complaint number, he was able to retrieve my complaint details. Mr. Patil informed that he'll have a technician visit me either on Thursday, 4th September or Friday, 5th September along with the damaged part and exchange the same. However, it seems all his commitments were baseless as no one has visited me yet and my brand new TV set continues to remain faulty. I was getting better offers from other manufacturers however all electronic products that we use are LG and we were so happy with the services, we thought of purchasing LG TV as well. I am extremely devastated with the service I've received from LG and will never use your products ever again. I will also make this issue public through all social networking sites as well so that even others are aware about how LG customers are treated. I would immediately like the display to be replaced otherwise I'll be forced to approach the consumer forum. I look forward to hearing from you soon. Debaditya Haldar.

Sir/Madam
I took my TV to LG service -center (Suhag nagar-Rakesh refrigeration) for repair in Aug 2014 .Then I did not know what was process to repair.I was charged 345 Rs (225 Service charge+120 parts). But they did not give me any receipt. after 1 month, My tv was not working .LG personnel repaired it. and charged me 427 ( 337 service charge +90 parts).Customer care told me that service charge will be applicable only one time in three months. and service charge is 300 Rs.LG Personnel charge me 337 Rs .& This twice in one month..

.Plz take action against LG Authorized center located in firozabad (Suhag Nagar -Rakesh Refrigeration)

Thank you

Sir/Madam I took my TV to LG service -center (Suhag nagar-Rakesh refrigeration) for repair in Aug 2014 .Then I did not know what was process to repair.I was charged 345 Rs (225 Service charge+120 parts). But they did not give me any receipt. after 1 month, My tv was not working .LG personnel repaired it. and charged me 427 ( 337 service charge +90 parts).Customer care told me that service charge will be applicable only one time in three months. and service charge is 300 Rs.LG Personnel charge me 337 Rs .& This twice in one month...Plz take action against LG Authorized center located in firozabad (Suhag Nagar -Rakesh Refrigeration) Thank you

Respected Sir, M. [protected], [protected],[protected] Email:[protected]@gmail.com My Name is Rohit and I m from canada. I m wondering to buy a new LG49 UB850T in india For My Parents. I told my brother to inquiry about this product and price. He went your Ahmedabad and Gandhinagar, LG Authorised Showroom for inquiry regarding Price. When he went again to your Gandhinagar, Gujarat. India, LG Authorised Showroom, Chandan Enterprice, Near Rajshree Cinema Sector-21, For last price and buy, At that time your salesman angry on him, misbehave and told to him, ''I never sale u T.V because u do inquiry all places and tell them wrong price''.How can he wrong blame on him?? Is this a way to talk with Customers? We are customer and we will buy after all inquiry. This is not the way to talk with customers. We do not buy LG Tv in free of cost, we pay for that, so we have to right for inquiry. I m waiting for your favourable reply. Regards Rohit.

I have lodged a complaint No.[protected] dated 3rd august 2014. My complaint was wall mounting was not done at the time of installation. The reason mentioned by the service provider was lack of Wall mounting moving stand. So far even after one month the complaint is not resolved. Why the complaint was closed I dont know. I completely disappointed with your service. Kidly attend the complaint immediately.

I am extremely dissatisfied with service provided by LG to me, My Nexus 5 phone was given to repairs on 19/08/2014 to your Lg Service provider Macross Tech solutions Porvorim Goa . Nexus 5 for past 23 days is waiting for new board which your Area Service Manager [protected] claims is coming from Korea and will take few more days . i Don't understand how spares are not available for such a popular phone ?? Please try to stay away from your mobile for a month and then perhaps you might understand problems i am currently facing, This is not the first time i am facing this problem in mid July My Nexus 5 suffered Touch Problem and i had to wait for a week before it was repaired, i am shocked to hear from your ASM and Tech support there is no solution to my nightmare and i have to continue suffering it . I am requesting to offer me a new phone or give me full refund . vinayak shetty IMEI-[protected]

Respect sir, I had purchased LG SPLIT AC on 11/04/2011 from your dealer Ramdev Electric & Rewinding Works at Barmer, Rajasthan(344001). With that I have a warranty on AC for 1 year from purchased date & 5 years warranty on Compressor.. Since last two months my AC is not working properly so I had called your customer care service[protected] from my no ( [protected], [protected]) 3-4 times.. I have also confirmation message with complaint no. Here are some of my complaint no. for your reference.. On 6 aug Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You. On 21 aug.. Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You. On 18 aug Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You. Dear Customer, your request id is RNA[protected]. For any further assistance please call our Helpline[protected] Hours-7days). Thank You. From your side there is a person named Babu called me & not respond me properly as he said that he is not a engineer so that's not his part of work...here's his phone no. [protected] So here's my problem is that your customer services is very poor as compared to others... It's a humble request to please resolve my problem very soon...otherwise if I couldn't get response from your side in nearly days, I will sue on this company on consumer court forum... I am also attaching you scanned copy of original bill. Devi lal soni [protected] Barmer

I have a 50 inch plasma TV which is not working. I have registered a complaint since 27th August and the complaint number is RNA[protected] Since then I have made half a dozen calls to LG helpline. I receive a standard reply that this call will be attended in 24 hours. Today it is the 6th day and I have not received a call !!! Please note that I will have no option but to go with my grievance to the INTERNET AND SOCIAL MEDIA. I have a recording of all calls made to the center [protected].16 [protected].41 [protected].30 [protected].25 [protected].27 The service center number your people give is never answered. Will anyone buy an LG product after this kind of service.

The tv is not working .There is a lot of disturbance in sound and Picture signal is OK. The trouble started after a thunder storm 1 week back My Address Dr PV.S.N.Varma raju. Qtrs: B 6 Maharaja institute of medical sciences Nellimarla Vizianagaram Dt.AP Cell No [protected] [protected] mail.i.d [protected]@gmail.com

I am from Attingal (Kerala), I purchased LG washing Machine F8091MD2 on 21st September last year. Yesterday i got a call from your customer care saying my routine check-up was due and they will sent the service man tomorrow. He came this morning as asked and left after saying that the machine is just fine. Then i loaded the machine with my cloths and went to work asking my father to take the cloths after its done. Now when i am back from work my house is flooded with water, my father said that the machine started leaking after i went and he had to stop the machine. My father is old and he called the serviceman and local service center several times and he will just not repair the machine which was because of his fault. My clothes are still in the machine wet. My father is really mad as we had to clean up the mess and of the serviceman who will just not come and repair the damage which he made. I am furious that your Service man came and damaged the Washing machine in a routine check-up which was not demanded by me and because your service center will not clear the mess you created.

My washing machine is 4 years old and its body damaged. Now the LG engineer is saying, body is not available and we will give you INR 1900 against the washing machine as a bye back. They are giving less that just 20% for 4 year old machine after deducting 80% as depreciation. I am feeling deduction of 80% is not fair at all. Please advice how to proceed further for my consumer rights. SK [protected] [protected]

i have been trying to get a replacement for a broken lcd screen in google nexus 4 for last 3 weeks. there is no display in stock in any of the service centers. 18 days i have been trying for my lg phone to be serviced with no response. first you have a faulty set up where touch screen unit has to be replaced with the display even if it is absolutely fine. neither at the service center you give an alternate phone for usage if i submit a phone, how is one person supposed to sustain without a mobile phone because of your utterly poor service. 18 days without a spare part of a phone is highly uncalled for as if it’s a punishment for buying an lg phone. imei - [protected] Thanks & Regards, Jasdeep Kaur Marketing – Delhi NCR HT House, Kasturba Gandhi Marg New Delhi, India. Tel.:-+[protected] Mobile:-+91 [protected]