LG Electronics Complaints & Reviews

Jul 27, 2014

Updated by xuv0007 With reference to my 1st complaint no. CNA[protected] dated 14.07.14 to RNA[protected] of dated 26.07.14 my complaint is still as such and problem increased . Following are the highlights and action taken by’’ LG India Ltd’’ to provide poor service –
1. 1st sample of poor service : With reference to my 1st complaint no. CNA[protected] dated 14.07.14. I had received a call from your head service center on dated 17.07.14 and he verbally forced to put some packing between Refrigerator’s door rubber/gasket i.e to release the internal vacuum. I strongly denied do the same because it was purely ‘’Jugad’’ i.e temporarily solution offered by your so good multinational company’s service center and also they denied to provide some written instructions to proceed the same.
2. 2nd sample of poor service: After that, I had checked my complaint status on your website which is showing status ‘’Completed’’ that was ‘fake’ and it was surprised for me that without attending the complaint how it is possible to solve the problem with magic and proof was that Service Engineer visited our site 2-3 hours later.
3. 3rd sample of poor service: Service Engineer visited and just inspected the refrigerator and said that it is purely LG’s design problem in this particular model and we can’t do anything. He leaved our site within 5-10minutes and he has not any ‘’Customer Feedback Form’’ for our remarks.
4. 4th Sample of Poor Service: Then again I had registered a complaint no. CNA[protected] on dated 17.07.14 with all above feedback. But once again it was showing ‘’Completed’’ on your website that was ‘Fake’’.
5. 5TH Sample of Poor Service: Then again, I registered/reopened a complaint no. CNA[protected] dated on dated 21.07.14 and once again mentioned all the detail as above but after that no. of calls received from your customer care and they tried to get feedback about my complaint and I said that ‘’no action’’ has been taken by your service center on that last call date.
6. 6th and 2nd Last worst Sample of Poor Service: 2-3 days back I had received a call from local service center that ne ‘’rubber/Gasket’’ yet to be received from LG and we will change the same as the material received.
As I denied in S.No. 1, Finally on dated 26.07.14 local service engineer visited and he replaced forcefully ‘’Rubber/Gasket’’ with very much poor quality(having inbuilt ‘’Punching’’) and workman ship quality (Snaps are attached for your reference).
7. Last worst Sample of Poor Service: After this big harassment, I had contacted to your ‘’Service Manger Mr. Sidhu’’ and tell him all the feedback and send snaps also. Then he take some time to discuss the matter with local service centre and then after 2-3 hours again service engineer visited our site and ‘’Re-opened’’ the ‘’Rubber/Gasket’’ and affixed again with ‘’Hot water Dip’’.
 Now orginal Ingress Protection of Refrigreator is badly disturbed and cooling leakage started from door and effect is showing on ‘’Ice Box’’ with contamination (see snaps).
Above was the worst sample of poor service provide by ‘’LG India Ltd’’ in last two weeks by adopting method of ‘’Jugad/Temporarily repair’’ for this ‘’under warranty Refrigerator’’. Now I don’t want more experiment and harassment because ‘LG India Ltd’’ is now playing with ‘’Human Safety’’ along with ‘’Poor Service Response’’

Its my humble request to all of you for proceeding ‘’Refund’’ against my ‘’under warranty Refrigerator’’ before any legal action and pick your ‘’Refrigerator’’ before any physical damaged to our family otherwise M/s. LG India Ltd. shall be fully responsible for the same.

Jul 13, 2014

Updated by Sivarajan Sivasubramaniam Sharing herewith an update as of Sunday 12 July 2014 @ 12.30 pm
Followed up more than 3 times on Friday 11 July 2014 and the fridge was finally taken by the service team at 3.45 pm for service, with a promise to deliver within 2 hours or the early next day(Saturday). One good thing is that the people who came to pickup ensure that there is no dents/scratches on the fridge prior to taking it for service. Since it was new no scratch/dents were observed and was recorded in LG's defective goods movement challan.

Till Sunday afternoon, (until now), no delivery made nor information given and hence called on Saturday followed up with the service lead at Coimbatore. He confirmed to call back within 30 minutes, but did NOT call back and avoided taking my calls.


Can someone responsible at LG give me clear information when I can expect the fridge back? This is almost a week now without a fridge at home.

Lesson learnt "Buy consumer durables from a manufacturer who provides good service for its product