LG Electronics Complaints & Reviews

Hai,
This is for anyone in LG who is interested in providing better customer service
I sincerely hope at least CEO of LG would be interested.

I am writing this to bring to your notice the kind of frustration and how my interactions I had with LG customer service.

My history:
Model :32 inc LCD TV.
Last Complained date : August 8th 2013
Recent Complained date : August 13th 2014
Cell Number: [protected]

STATUS : No body seems to bothered about my concern.

Real Frustration : Are customers really insignificant and their time and interest in your products means nothing for your company ?

Sequence of activities
1) I had called on around 4th august 2013 to LG customer care, as my LCD T.V is not getting on, I was assured that it will be rectified with 24hrs of time.
2) The very next day the engineer from the LG (mobile number [protected]) has visited my home and checked out the problem and said that, the main board has been not working, hence we have to change the same.
2) Next day the engineer had bought the new main board and replaced the same, and charged INR 3625.
3) I was hoping that, there will not be any more problem in my LCD T.V.
4) Within 2 days the TV is not getting on, when i called again the customer care, they have sent the same engineer to check the same.
5) I promptly asked what is the problem now. He checked and said, there is some loose connection in the rear side, where you plug in the cable. And applied the force and hitted the cable twice, and the T.V got on.
6) I was informed that, there will not be any more problem.
7) The very next day, again the T.V is not getting on, again i have called the customer care, again the same engineer came and said that, sir when ever you TV is not getting on, give a hit forcefully to the TV rear plug point, it will get on. Even though its foolishness i was doing the same, whenever my TV is getting off and fortunately the T.V will get on, hence i was not bothered much.
8) Yesterday, 13.8.14 the T.V is totally off, so with no other option i have called the LG customer care for rectification, and i mentioned to send some senior engineer to check.
9) The engineer who had came (mobile number [protected]) had checked the T.V and said that, the MAIN BOARD has gone and you have to replace it.
10) I said its been changed just an year back, and why is that again its been gone.
11) He replied very casually, i have no idea, and you have to replace it.
12) when i want to highlight this issue, and called the customer care, they have given the manager SWETHA (MOBILE NUMBER [protected])considering my problem may get solved, i have Ms.Swetha and there is no response at all from her.
13) After calling more than 5 times, and send the message Swetha had called me and i was explained her the entire problem what i was faced.
14) She had said that, the concern supervisor is having lunch, so she will call back.
15) As there was no call from her side for more than 2 hrs, i have called her and again there is no response.
16) When i sent the message to her, she replied saying i am in meeting, my suprevisor Mr. Ramesh ([protected]) will call you.
17) As usual, there is no call even from Mr.Ramesh as well, and with more frustration i am sending the mail hoping at least some body in LG would at least look into this and do the needfull.


My points of concern here is
1) Do the product of LG is reliable, if so why is that i am facing the same problem.
2) If the MAIN BOARD has to be replaced now, then how is that it was working (when ever i apply a force and hit the rear tv plug)
3) Why is that even the MANAGERS of LG customer care is not responding to the customers.

I totally understand the Brand Value of LG and all the great things about the LG products, that is the only thing I looked for while buying this TV.

I am hoping that I will get a call from appropriate person in this regard and my PROBLEMS are addressed immediately.

Best Regards

Praveen
[protected]

From Sargam Electronics, sector 18, Noida, I booked model 7519PV washing machine on 3rd Aug’14. The dealer promised to deliver the packed piece at my residence by next morning. When I received the product, the delivery boy told me not to open the box. He reasoned that it is the responsibility of LG executive to unpack and install the same. When I didn’t get any installation call from any of the LG executive for next 10-12 days, I decided to unpack and install it myself. When I opened the box, I was surprised to see that dealer has delivered wrong model i.e. 7519PR. The worst part is that box of the product has mentioning of model number as 7519PV(same as the model booked) while the product inside the box is 7519PR. When I contacted the dealer about the same, they told me that they don't have the requested model in the stock. I am really depressed with this- feeling real cheated. Kindly help. Thanks, Saurabh Goyal [protected] || [protected]

After Purchasing of LG wash machine with in a day i complaint leakage of the water from the machine.for that technician came and misdirect the water connecting tube then we made arrangement new water tube to connect at cost RS 650.After this condition persist again v contacted technician in spite of repeated calls the technician told that have been swifter to some other place in late response and new technician came and attended our machine.He showed the breakage of inner drum in two places and narrating is advice to approach higher officials days after he came with an senior technician and took the photo. senior technical told that forward to Head office and claim the new drum .finally thy told the cost of the drum is RS 1500 and either the management or technician never carry about warranty and guarantee of LG company. We are not able to wash the clothes and mother has been suffering for server hip pain.for though we spent 25000 rs towards lg wash machine we not able to satisfy the old age suffering ladies and members of family Please create the awareness to public about the long warranty and guarantee is bogus bonus.kindly take necessary steps for not to repeat this condition to any one our citizen.

I've purchased lg split ac in may 2014 since beginning there is a problem of proper cooling . After filing complaint in july end and getting it rectified . after 15 days I am again facing problem regarding improper cooling. after techician visit it was observed outdoor unit had problem and needed replacement. within two months the product found defective although the required outdoor unit received at local service centre lucknow bt till today the same hasn't been replaced . is it justifiable to not to provide service on holiday although the product is under warranty. it is really shameful which i have heard earlier also the lg services is worst of any other brands

irresponsible company...irresponsible staff...from monday my fridge has come ...they have took my money also...and fridge is not made at all...after complaining also its 6 days...nobody has responded...i request everyone please dont purchase the product l.g...sirf thante hai yeh log...customers ko rulate hai...i will go to the court and station..as well as consumer foerum and 1000000% in media ..just wait and watch...

no body has called and came for the fridge they told they will come again in 24 hours...magar now its heights...its 3-4 days noboday has came and contacted us...what a company is this i have to anyhow publish it into the PAPER and INTERNET about LG electronics...just think about the normal people how much we are suffering and by giving money also... we have given MONEY ALSO...kaisi company hai aapki...please do something

no body has called and came for the fridge they told they will come again in 24 hours...magar now its heights...its 3 days noboday has came and contacted us...what a company is this i have to anyhow publish it into the papers and net about lg electronics...just tink about a normal people how much we are suffering and by giving money also...please do something...

My First compliant was logged on in the month of February 2014 for non-cooling of A.C. Initially I was told that there is no Gas in AC & may be pipe leakage. Then Mr. Naresh & Mr. Abdul your technician attended AC after doing & checking the indoor & outdoor unit they told that out-unit two nuts are leaky. They changed the same & filled gas & charged RS. 2500/- vide retail Invoice no 1675 dated 8/3/14 i.e after three days from first visit. But within 10-15 days the AC cooling effect was gone. After several reminders your technician attended complaint and filled air in indoor and outdoor unit & told that we will come after 2-3 days to check air, after 2-3 days they came & told that since both unit air pressure is ok means your copper gas pipe is leaky & advised to change a gas pipe & it was changed on 27/03/2014 vide retail memo no. 2307 & charged Rs. 3575/- & filled gas again in pipe & AC started giving cooling. Once again the AC cooling effect went down within 15 to 20 days. After several reminders on phone to your service engineers - Mr. Naresh, Mr. Abdul, Mr. Mayur and Sr. officer - Mr. Nawaz, finally on 03/5/14 and told that connection taping may not proper & after tightening nuts he filled air in complete unit and told that next day we will come and check the pressure they came on 05/5/14 and found the pressure ok and filled the gas. But we faced same problem, after few days the AC cooling gone down. After several requests to Mr.Mayur, he sent to Mr.Jafar to our place, but he checked the insulation and nuts and he commented that gas has gone. After few time he opened outdoor unit top cover and checked the compressor pressure to about 150 psi (my father witnessed all activities) and told that your compressor is not working and expenditure is near about Rs.9000/- to 10, 000/-. We were surprised after four months of complaint which was not being rectified and suddenly the problem was diverted on compressor. If the compressor would have not been working, how the initial cooling effect was possible. Nobody from all your service engineers told that problem was in compressor. Now we have already spent Rs. 6475/- as per your technicians recommendation and still the problem is not resolved. Therefore, 1) I doubt that whether your technicians are qualified or not? 2) I doubt your technicians might have damaged our compressor. 3.) What guarantee is assured after replacing compressor, will the AC run properly? All above history is already been briefed to your Sr. Officer - Mr. Mayur, and as per his commitment he assured to resolve the problem but neither he sent any technician nor he responded to my phone calls. Please look into the matter and give our AC in working condition, as we have spent Rs. 6475, still the problem persists. During this period my wife and family has faced mental disturbance & mental stress that you cannot be compared with monetary terms. Kindly, look into the matter as soon as possible & give justice.

We have purchased new gl292rpjl 258 l refrigerator on 07 aug.14 there is some interior
Assories are missing like two steel iron rod rack for cold drink bottles and one door/box missing in freeger cabnet. There is no response form company progress in this subject.

Surya prakash gupta
C/o dr. Sudhir vijayvergia
Near iti road, hoshangabad,
M.P
Mobile [protected]/[protected]

My Name is Basant kumar. I am staying in Hazaribagh, I purchased the L.G.Washing machine in 2011 with cost of Rs.15, 000/-approx. With in 3 years, washing machine was not working and I logged the complaint and Person came to my home and he told that he is issue with PCB. and total charge for replacing the PCB is 3, 700/-. I bought the L.G.Washing based on the BRAND NAME, but it seems L.G.Washing machine is poor quality as compared to the local washing machines. Its pathetic that after spending 15000 for a washing machine, I need to spend another 3700 with in 2 years for a minor program error. I would like to bring into the notice of the authorities and people about the poor quality of the PCB in LG washing machine and how much the customers are being cheated after spending their money on products like this. I already spend 1100 for drainage motor may this year. if fault in PCB then how I am responsible for that we are not programmer of PCB it is manufactured or assemble by you. I hope great brand image in future.

no one calling back and replying i registered the complain regarding my fridge on 5th..to lg customer care..they took my fridge on 6th and told me tht fridge will come back within 2 days ...but they didnt sent..i again called them they didnt picked up the call..on next day through customer care i got the no. of manager miss suman chaudhary from raipur the manager of lg ...simultaneously 2 days i called her she pick the call for 2 days but after tht she told i will call back in 10 mins she didnt called for 2 days..after tht fridge came back on monday...and at monday evening the fridge was not working it was at same condition they took 1100 rs for fridge and 600 for auto...they told fridge is repaired and good condition they checked it for 2 days continuosly...now again on tuesday i registered the complain...to customer care but no one came till 48 hours and still the fridge is not working and no one is here to make it from lg... rahul- [protected] ... request id 2nd- RNA[protected] REQUEST ID 1ST- RNA[protected]

i registered the complain regarding my fridge on 5th..to lg customer care..they took my fridge on 6th and told me tht fridge will come back within 2 days ...but they didnt sent..i again called them they didnt picked up the call..on next day through customer care i got the no. of manager miss suman chaudhary from raipur the manager of lg ...simultaneously 2 days i called her she pick the call for 2 days but after tht she told i will call back in 10 mins she didnt called for 2 days..after tht fridge came back on monday...and at monday evening the fridge was not working it was at same condition they took 1100 rs for fridge and 600 for auto...they told fridge is repaired and good condition they checked it for 2 days continuosly...now again on tuesday i registered the complain...to customer care but no one came till 24 hours and still the fridge is not working and no one is here to make it from lg... RAHUL -[protected] IN 2 YEARS ITS 2 TIME MY FRIDGE IS NOT WORKING...AND after complaing they didnt come in time and dont remember

Within 2 Years of the Purchase my Ac has been repaired 10-12 times and LG people have been charging me everytime there engineer even comes to check, COmpressor was replaced, Gas was filled 7-8 times Welded 2 -3 times I have paid more than 15 to 20k rupees on the repairs. Now the complaint also is not being heard LG quality is Very bad and service people are worst. They just want to make money without doing any repairs SKy Service Center Mira Road is fooling people and cheating people. I am putting all the complaint numbers here RNA[protected], RNA[protected] Fwd: Ref Comp no. RNA[protected]/ RNA[protected], RNA[protected] DTD 31/07, RNA[protected] DATED 04/08, Ref Comp no. RNA[protected]/ RNA[protected] Kindly look into this case and solve Kuber agarwal [protected]@gmail.com [protected]

Hi,

I bought a lg mobile ( nexus 5 ) in the month of july 2014, because of an accident i lost the screen guard of mobile. On 28/07/2014 i gave the mobile to particular insurance person ( oriental insurance ) confirmed by the sangeeta mobile shop bangalore, but still i didn't get any revert from them even after 15 days. Is these kind of service provider company you made a deal who don't have a basic sense to response.
The mobile has been taken by onsite electro services pvt ltd head office is in mumbai. My job sheet no- 101672. The concern person said that within a week time you will get the mobile. And when i send a mail to them they are not responding anything.

I am a frequent user of lg products & first time i am facing such a bad service by the lg company.
Is it your way to treat with a customer. Its all-most more than 15 days & i don't have any information about my mobile.
Request you to short out my issue asap.

Regard

Sumit [protected]

Hi, We have purchased LG single door refrigerator last year and we are facing problem that our freezer section has too much ice if the temp is at 1 degree. We have informed to the supplier and they submit our complaint to LG company but till date, no one has visited us to check our problem. DUe to the problem, we are facing in freezer section, our main door has also got jammed and take so much time to open. Please provide us techinal person who can resolve this problem as this is very bad co-operation we get from LG company. Regards, VK Vashist R-42, Mahesh Nager, Ambala cantt Mob: [protected]

Technicians All uneducated ..local repairers Nothing Certified.. No process of Any type.

theres No guidelines For a customer that How Regular Maintenance is to be done Of Air Conditioner
And these technicians just get paid without real Job's done..

How they Clean Ac just just through Water With glass on External Unit of Split AC...I think tht any one can Do at Home why would he pay for such silly cleaning..

Problem Still persists then You agin have to call them ...Again 72 hrs past first 72hrs were extra Totaling ^ days ...What the Hell is this .. CUtomer Satisfied .. I TELL YOU NEVER BUY LG PRODUCT EVER .. CHECK THE SERVICE CENTER QUALITY ALSO BEFORE THE PRODUCT QUALITY.

I HAVE VIDEO OF CLEANING MY AC But theres No video Addition Option I would Have awared all.

I've raised a complaint on 4th Aug'14 referring the Brand new Double door side by side Refrigerator (Model GC-B207GPQ) not functioning properly spoiling our food stuffs after installation. This new Side by Side Double Door Refrigerator was installed on 27th July 2014 against Order no. [protected]. Registered Complaint no. 4th Aug 2014 – RNA[protected] 6th Aug 2014 – RNA[protected] Problem is Ice formation in Refrigerator compartment with over cooling, In spite of your technicians visiting since last 3 days they are not able to fix the problem. Our Vegetables and all other stuffs are getting spoiled. We don't want any of your incompetent service person visiting our home and experimenting in our premises spoiling our peace of mind. Moreover LG brand value will be at stake if you keep troubling customers like me….I’m going to take up this with consumer forum if you don’t take immediate action to replace with new Refrigerator without further delay Moreover your service head Surendra ([protected]) and Chief Customer care officer Swetha([protected]) doesn’t respond to my call .. Surendra sent me message stating he is in meeting and I sent him message back to call back explaining the problem. He sends me irresponsible message his TL will call and sort out…. But none of them are taking responsibility and called me so far. I don’t understand why LG has such irresponsible people to spoil LG Brand image when customer service and customer care people don’t respond and take responsibility what is the point having such people. I don't see any reason how LG Company can dispatch a malfunctioning Refrigerator I had a similar experience when I purchased a LG washing machine a month back where in I have to struggle for 2 weeks to get the same replaced with new one. Does LG dispatch defectives appliances to customer place, is this Quality you Maintain????? For a brand you advertise….. Nataraj H S [protected], [protected]

My Name is Nitin Kumar Rawal My contact No is [protected]. I have bought a brand LG Model 52 e450, Imei[protected] Mobile set during May 2013 @ Rs. 10, 000/- . However, upon 30 days o[censored]sing it, problems started to appear. The problem is Security error in Boot, heating, auto off, Music cracking, hanging, no battry back up, and applications problem. I was very surprised to discover such problems in quite an expensive model. In this regard I visited 5-to 6 times to the service center, at Rajpur Road Dehradun, they told me that application is not updated thats why you are facing problem. after a week again problem started appear. Even though i have submitted job sheet many times. The LG Team team they not at all responding these problems . Now the set is showing the problems Security Error at boot. The same problem was occurred 2 time previous and PCB part was changed by service centre also and u can see the records . Please advise me to take further action please. Please help me and advise me. Thanks with warm regards, (Mr. Nitin Kumar Rawal) Dehradun

Hi job no RMA[protected] invoice number : 11523, Registered mobile : [protected] This email is in ref. to the service held on 30.7.2014. We have been forced to write to you about the night mare service being rendered by the LG which not only costing us dearly, also an untold pain to my above 60 years of age parents . Almost 04 visits have been made by junior to senior engineer of LG and have changed and charged for various parts but still the fridge is not working. None of two engineers are on the same page rather blaming each other for improper diagnose. Till date as per there suggestions various parts have been replaced but now they have come up with new diagnose and want us to replace the thermostat. Its quite apparent that LG engineers are unnecessary harassing us and making money by replacing working parts. We would like to see an immediate action otherwise forced to go to consumer court with all the proofs for harassment to senior citizen. I would also like to add that, this type of service in intolerable .Have this experience being a further pain to us, we would be bound by LG to spread our experience with our colleagues, our corporates as well as on our social gatherings to avoid such pain to others as a "Warning" message. This kind of behavior and service in the world of social connect and cut throat competition can be fatal for any organization or individuals. Thanks
Soon will add some photo proofs of service as well.

Sir/Mam, I have lodged a complain several times but there is no response from the companies side.My product is LG refrigerator model is "GR-628YTX" and my serial no. is 706KRVC00230. The VEG BOX CODE NUMBER: 3391JA1009M IS BROKEN and we lodged a complain regarding this and they are saying that we don't have parts of it and when they will come we will replace it but there is no guarantee that when it will come. The date you representative came to check the refrigerator was 09/04/2014 but since then they are ignoring us and avoiding the complain. So I request you to kindly take strict actions against it. We will be highly obliged to you. Thanking you Regards, Mayank Nemani ([protected]@airovient.com)