| Address: Chennai, Tamil Nadu |
Hi,
I am Vijay from Chennai.I bought my L.G.split A.C complaint on 29-Mar-2014 from Saravana stores, tambaram, a retail outlet. AC installation in the home was done by the LG technician. Initially there is no problem for 2 months. after then there is a weird noise coming for the AC, Immediately we informed to the LG Service, on the next day one technician came, he checked the filters and informed it is due to the voltage fluctuation and it a normal one and not a problem. After some days, water leakage happened, immediately we complained again to the LG service. Another technician came, he checked the water tray and informed that it got damaged due to Rat bite.
We got shocked and asked him, how a Rat can enter into a AC, he replied that it is entered through AC installation hole which was not closed by the technician at the time of installing. Then he told that they will do the replacement, since the issue is on their side. there is no response from them for nearly 40 days.i am keep on calling them, every time they are telling, by tomorrow it will be replaced. now they are telling that we cannot provide free replacement for Rat bites. But it was happened due to their improper installation. How dare they can blame the customer for their inefficient work. I paid 36000 to purchase this LG AC. I need replacement of my AC or Free warranty coverage of the water tray. I cannot afford any money for your stupidity.
AC BILLED UNDER THE NAME : S.MALATHI
ADDRESS :
NO 186, Tamil Nadu Housing Board,
Tambaram sanatorium, Chennai - 600047
SERVICE REQUEST ID'S:
RNA[protected]
RNA[protected]
Here by i attached my purchase bill for reference.
Aug 14, 2020
Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint.
Sep 18, 2014
Updated by Vijay3187 Hi, I am Vijay from Chennai.I bought my L.G.split A.C complaint on 29-Mar-2014 from Saravana stores, tambaram, a retail outlet. AC installation in the home was done by the LG technician. Initially there is no problem for 2 months. after then there is a weird noise coming for the AC, Immediately we informed to the LG Service, on the next day one technician came, he checked the filters and informed it is due to the voltage fluctuation and it a normal one and not a problem. After some days, water leakage happened, immediately we complained again to the LG service. Another technician came, he checked the water tray and informed that it got damaged due to Rat bite.We got shocked and asked him, how a Rat can enter into a AC, he replied that it is entered through AC installation hole which was not closed by the technician at the time of installing. Then he told that they will do the replacement, since the issue is on their side. there is no response from them for nearly 40 days.i am keep on calling them, every time they are telling, by tomorrow it will be replaced. now they are telling that we cannot provide free replacement for Rat bites. But it was happened due to their improper installation. How dare they can blame the customer for their inefficient work. I paid 36000 to purchase this LG AC. I need replacement of my AC or Free warranty coverage of the water tray. I cannot afford any money for your stupidity.The mobile numbers which is contacted: [protected], [protected], [protected], [protected]AC BILLED UNDER THE NAME : S.MALATHIADDRESS : NO 186, Tamil Nadu Housing Board, Tambaram sanatorium, Chennai - 600047SERVICE REQUEST ID'S: RNA[protected] RNA[protected]Here by i attached my purchase bill for reference.
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team