LG Electronics Complaints & Reviews

I have bought a plasma television from a nearby lg showroom, product pdp tv
Model no : 42pna500.Atr
Set serial no 310pp
Date of purchase:14/11/2013
Complain:
Company service man came on time as per the request, but after inspection i was told to send the tv at their service station, doing so on the other day when i went to know the status of my tv the concerned person at the service station(Mr vaibhav) says that a particular part is not working which is not available with them so it has to be brought from the company.
My complaint is they are not giving any confirm date for the delivery on asking they said it would take many days.
I am using many products of lg in my house as well as in my office so i am bit disturbed as the whoe family has something or other to watch on the tv nowadays so i think this should not happen with such huge multinational company with such a big networking and reputation.
So please do needfull.
Kanaklata m shah

I am an unfortunate customer who purchased an LG LCD Television. Without any reason the TV had conked off without any visuals or audio on 2-9-2014. I had registered my complaint with the LG Customer care division ([protected]) and my complaint No: was provided as RNA[protected]. After 2 days a service executive had come and inspected the tv and told that there was a complaint with "circuit board" on which power supply was not going through. Since Onam festival was due he replied that he will book the spare part and it will soon be replaced within a week. (After calling him countless times on a daily basis) he came after a period of 2 weeks on 16-9-14 and as he tried to replace the spare board brought with him, it was found that the said spare "board" belonged to some other model and not LCD version which I had. I don't know what kind of service executives are being employed by LG Company who don't even know the basic difference between a spare part of one particular model from another. Again he left promising to return within two days with the correct spare part. When I contacted him he gave the office number of local LG customer office to know whether the spare part had reached the destination or not and after making tall claims that an sms will sent to my phone as and when the spare part reaches Cochin (which till date I have not received) the service executive (mob No:[protected])had then after that he came today[protected]. Imagine my surprise and anger when the spare part which he brought again was not the right one. He tried his maximum best to do a temporary job by fixing the spare part brought with cello tapes which I provided and when my wife told him to do a proper job of it, he had the audacity to say that any spare part of LG has a 6 months guarantee...meaning which if a complaint crops up again which I am sure it will (because of his desperation in wanting to complete the job by hook or by crook) I have to again go through with the process of registering the complaint again and waiting for an indefinite period for LG service to respond. He has left today harping that he will be back in two days which I do not believe. I have lost faith in LG after undergoing this experience and I swear that never again will I opt for an LG product in my life. Such a renowned company with such a deficient and negligent service. When will such multinational companies come to realise the truth that it is not upon purchasing a product that they win the customer's heart and love but by indulging in aggressive after sales service which has been zero so far in this case. Sivaram R MenonAn unfortunate customer

sir, Iam karthik from Coimbatore tamilnadu. iam searching for my LG M227WA model monitor cum TV BASE . nobody can help me .could you pls tell me it will be availbale or not. and what cost it will be. thank u regards karthik [protected] [protected]@rediffmail.com

dear, we have loged a complaint[protected] on date[protected] your engineer told us for replacement of compressor, ourself allowed him but today he is saying to deposit rs 8500.00 in advance or if i am paying by cheque he is say the order will be confirm after cheque realization, Is this from you for those case which are after warrantee .i never hope such type of aptitude by a international fame brand we have mostly appliances by LG but today we are very much hurted by your chanal partner reflation.we you will take a satisfactory decision, thanksr sharmahardoi

I have purchased LG Mobile model no. LG -D-325 .from Reliance store, Thane. The same piece is lost on 13 /09/14 at Ambarnath in Thane district I have lodged FIR on the same day (13/09/14) at Ambarnath police station (Shivajinagar division) FIR no. 455/2014 dated 13/9/14 IMEI nos. of the mobile are as follows. IMEI -A --- [protected] IMEI -B --- [protected] I request you to trace and track the same. Also provide the location, sim card nos of the user. Please also let me know how and from where to get information about present and time to time status . Thanking you and requesting you to help me to search the mobile pl.ease provide the details on the below mentioned e-mail ID. SINCE THIS MOBILE WAS GIFTED TO ME BY MY SON FROM HIS FIRST SALARY, IT IS IMPORTANT FOR ME. CHITRA DESHMUKH (M[protected] [protected] emailid : [protected]@aelindia.com

Hello, Just to let you know we bought a new washing machine from the above store(Godrej WT650) on the 14th Of September, 2014 at 3:32 pm. And we were promised for delivery same day and demo in 2 days time. We waited paitaintly for 2 days not sure if we were supposed to wait, but even after that till today 8.00 pm no calls or no information from either pai or godrej. With deep regret and great hope I am writing this so that some sturn action can be taken against the shop owners and management.

Hi, I am Vijay from Chennai.I bought my L.G.split A.C complaint on 29-Mar-2014 from Saravana stores, tambaram, a retail outlet. AC installation in the home was done by the LG technician. Initially there is no problem for 2 months. after then there is a weird noise coming for the AC, Immediately we informed to the LG Service, on the next day one technician came, he checked the filters and informed it is due to the voltage fluctuation and it a normal one and not a problem. After some days, water leakage happened, immediately we complained again to the LG service. Another technician came, he checked the water tray and informed that it got damaged due to Rat bite. We got shocked and asked him, how a Rat can enter into a AC, he replied that it is entered through AC installation hole which was not closed by the technician at the time of installing. Then he told that they will do the replacement, since the issue is on their side. there is no response from them for nearly 40 days.i am keep on calling them, every time they are telling, by tomorrow it will be replaced. now they are telling that we cannot provide free replacement for Rat bites. But it was happened due to their improper installation. How dare they can blame the customer for their inefficient work. I paid 36000 to purchase this LG AC. I need replacement of my AC or Free warranty coverage of the water tray. I cannot afford any money for your stupidity. AC BILLED UNDER THE NAME : S.MALATHI ADDRESS : NO 186, Tamil Nadu Housing Board, Tambaram sanatorium, Chennai - 600047 SERVICE REQUEST ID'S: RNA[protected] RNA[protected] Here by i attached my purchase bill for reference.

I have registered 2 complaints RNA[protected] & RNA[protected], which are not closed & no appropriate answers from LG team, need to close this ASAP, instead of speaking with Ms. Kadambari Patil, on [protected], no positive response has taken place. Regards Seva [protected]

With respect to the Request ID RNA[protected] on 8th Sep 2014. Not getting a proper or responsible reply from the call center and the service executives. On 13th sep a Technician Named Praba (mobile no: [protected] ) came for the installation and he dosent have a wall mount for LG 42Inch TV and he behaved and reply very badly, he dosent know how to answer to a customer... very worst technician and worst human aswell as, and i call his incharge Named Mr. Sriram(mob No: [protected]) he arrange another person Named Kannan and I Called him and asked him regarding the service but he replied that no one informed him.. Where is the request tracking system in your service?? where is the customer satisfaction ?/ Totally worst service Where to escalate this issue??

I am suffering using LG products. The split AC i bought on 14th Feb 2010 for 26000 INR, till March 2014 i had already spent 12000 INR on services and spare parts (Majorly condenser coil- which was replaced last year 2013). I have filed compliant on non cooling Rna[protected] yesterday and to my surprise again condenser coil is not working which will cost be another 6000. This is totally not acceptable to spend 18000 in just 4 years of purchase on a AC!! Can someone help!!

Dear LG.
I HAbE A DUBLE DOAR FREEZE FROM YOUR COMPANY AROUND 300 LTS.
LAST 1/9/2014.IT WAS NOT WORKING PROPLY.
I NOTE A COMPLAINT FOR ABOUT THIS ON DATE OF 1/9/2014 AND COMPLAINT NO. IS RNA[protected]. But my complaint yet not solve and no phone call from your technical team reagrding this. This is seens that you have very poor after sales service.
Again on date 15/09/2014 I lodge a complaints regarding this and complaint no. is RNA[protected]. And i call many time to your jodhpur office and no. Is [protected]. But they says that a technican will come on tomorrow. But many tomorrow will pass away and the condition is same. At present my freeze COMPRESSER IS DOWN and freeze is dead. So please try to understand our problem.
Thanks
Virendra Salelech
[protected]

Dear Sir I am a LG consumer for your products like Washing mechine, Refrigerator, Air conditioner and Mobile Phone, on 9th Sept. I register a complaint for not working of my washing machine in your helpline no., but no reply from your side. On 12th I called your helpline no. a lady attended the call and she told me the computer system is not working, within 24 hours will call back me, after 24 hours no response again I called on 13th they give me Kochi local office Technician No.[protected]. Then I called the local technician for several times, he did not pickup the phone, finally he took the phone and said the concerned technician was on leave due to sick and he told me he will call me and attend the complaint. Finally there is no reply from your side and my washing machine is not working for last one week. So I request you to look in to this and do the needful. Expecting your kind co-operation Thanking you, FRANCIS XAVIER [protected]. KOCHI. 15/09/2014

Shame on LG customer service! It is ridiculous that a brand like LG has such ill mannered people in customer service. I called for buying an AMC for a washing machine i just bought and I heard the staff abuse in the background. Also i was put on hold for over 1 hour and the Amir the service representative did not escalate the call to the manager also. Said there is no manager available. SHAME ON LG!

we bought led tv on 29 th august 2014, when it is switched on lines appear and now full screen is upside down totally blurred, and air condition we bought in may was faulty and after replacement it still show some problems. we are very unhappy with l.g products.

Purchased LG Fridge M 542 GPHM model vide invoice no BMR0757/14-15 dated 13 09 14 from Sri Roonwal Mktg [P] ltd No y-214 2nd Avenue Anna Nagar Chennai: 600040 [TN]. But the product code deliver to us is M 522 SHM. Dealer says it is company''s fault. Out side the packing labeled M 542 but when yr installation person came and open the packing the product inside is M522. This is a very serious issue. Shamed on Company like LG for non standard. If you send me the smart mobile no Picture will be sent on whats up. Need feed back on the issue. G Kasthuri Rangan [protected]

I have call to toll free no for tv reparing an enggenier has came to my house and take the tv cercite board with him for repair after 10-15 days he came back and charge 1150 /Rs as a servicing charge i will paid it but tv has still problem after day and soo on i will call the enggenier but he avoding still now to come back for repairing

the product is led and its under warranty. . . An unwanted line appears on the display. . . Complaining to l.g. Since last 2 months yet no satisfactory solution have been provided. . . Continuously complaining to l.g. Customer care but no response. . . Even contacted to the c.e.o. of l.g. I.e. Shadia nafreen. . . Yet no solution provided. . . My complaint number to l.g. Is "RNA[protected]" Its a kind request please help me n get my product repaired as soon as possible or get me the full refund of the product as soon as possible. . . Thanking you Saurabh soni [protected] 8/440 gandhi nagar, shuklaganj, (unnao) 209861.

sir i puchased lg optimus dual net p698 one yr before but due to rain its touch is not working and is not available in any of your service centre pls provide me touch or exchange my phone. thank you yours faithfully atin handuja

I have a referidgerator Model: GC-P217BSJV, S.NO. -103TRAR00064 The booster pump water inlet pipe was leaking and burst due to excess pressure on the pump, probably due to faulty pump valve. The first visit was made by the LG technician on 2nd Sept 2014. Even after explaining him the problem, the technician did not have an idea about the problem. He only fixed the PVC pipe and took 581 rupees as his visit charge. Same day the pipe burst again and when the technician was called on the number provided by him, he asked me to contact the costumer service. The customer service was contacted thrice within next one week but no one visited to rectify the problem. After numerous calls to various parties, the same technician named Mr Ravi visited on 10th sept 2014 with his senior at around 4PM. The senior explained him the problem and also told him how to rectify. Mr Ravi left again and promised me to visit the next day on 11th Sept 2014 (today) so that he could replace the faulty parts and test the pump while the water supply is on at 6.30 PM. No one has visited me so far and I am angry like hell. First visit was prompt because It was charged and for a 2 minute job I was charged 581 rupees. Thats fine but just because the recurring problem exists, no one is ready to visit again. I wish to take up the matter with consumer court.

We have Desalination plant installed in Port Blair, Andaman & Nicobar Islands, for the plant we had purchased LG 1.5 ton split AC on 1.5.2011, model no LSAFR2 / 1.5 Ton On 21.2.2014 found AC cooling was not proper, and we approached your authorized service center named Universal Care, based at Port Blair, on contacted, Engineer visited the site for E&R, after checking full unit he said, outdoor unit condenser tube was damaged and leading to gas leakage. As per their recommendation out door unit condenser tube was completely replaced which costs Rs 5500.00 vide bill no 17051 dated 4.3.2014 Again on 03.09.2014 found AC not giving satisfactory performance and indoor unit showing fault ‘HI’ in display, same was reported to Service Center, engineer visited the site, checked and suspect out door unit having less gas and same need to take shop floor for further inspection. After thorough inspection at their shop floor on 10.09.2014 they given the feedback that the condenser tube was damaged and need replacement. When we asked your service center for warranty replacement as the part was failed within a period of six months, they said we always using original spares parts which is procured from OEM (LG ) and there is no warranty for spares which was supplied, they cant able to convince us, if we are replacing the condenser how long it will work. At this level we/our company can’t effort for such expense in defect rectification like this in frequent intervals. And also we never expect such poor quality of materials from your good organisation. Pls revert on priority.