LG Electronics Complaints & Reviews

Hi, My name is Shveta Joshi, a resident of Gurgaon, Haryana and a frustrated LG Customer. Before writing to you I would like to bring to your notice that I have made several communications with LG customer care as well as their Senior Officials but of no use, so today I am writing to you in great hope that my problem will be addressed and resolved through your intervention. I bought an LG side by side door refrigerator in January of 2010 which cost me Rs. 50, 500. I bought this costly and big refrigerator keeping in mind the needs of my family and also as a long term investment. This year in July 2014 this fridge started giving me a trouble with cooling and in 2-3 days the cooling completely went off. I called up customer care of LG and lodged a complaint with them (Complaint number RNA[protected]. After 2 days a Service Engineer visited my place and changed a small part and cooling started again but he found out that the fan and the motor of the fridge were not functional so he changed them both but it still did not work. So, he informed their technical team and after 2 days their technical person came by and detected that there is an issue with the internal wiring of the fridge which is a manufacturing issue and it can not be repaired as the fridge is made that way. He then escalated the issue with his senior team and I also escalated the issue with the customer service department. After few days I got a call saying that they can offer us a settlement of 15% (Rs. 7, 500 approx) against this fridge and nothing more can be done. I was really surprised and angry at how a company like LG fools its customers like this. Why should I suffer for the manufacturing defect? I spoke to their senior officials and again in between the fridge stopped working. I lodged another complaint with the head office on 11th September and after 36 hours on 13th September the technical guy visited my place who detected that the compressor had stopped working and needed to be changed. I called up the customer service on 13th September and requested for the same (Complaint number RNA[protected] and finally on 15th September LGfinally arranged and changed the compressor. My fridge started working again but with limited cooling as the motor and fan issue still exist and because of that cooling wont get distributed to the entire fridge. Meanwhile I spoke to the Area Service Manger and told him about the entire situation and he thankfully sent me a back up fridge on 14th September which we are using now but unable to keep all our stuff in it because it is comparatively smaller and instead of 4 there is just 1 door tray in it so we have no space to keep water bottles etc. Anyway, again on 16th September the cooling stopped and I called them up again. The Area service manager Mr. Arvind Agarwal sent a technician to my place. This guy did all the cleaning of the pipes and re-filled the gas in the compressor and fridge started working again but with very less cooling. It is still working but with the same fault of internal wiring because of which cooling is nit properly distributed. Mr. Agarwal (Area Service Manager) spoke to his senior authorities and offered me a revised compensation of 35% which becomes Rs. 17, 500 approx. Now my request is for someone to re-look into this entire matter because a fridge which cost me Rs. 50, 500 four years back is now available for approximately Rs. 60, 000 in the market. In the amount offered to me I won't be able to buy any decent fridge which would fulfill the requirement I have at home and moreover I spent so much money keeping in mind next 15 years and not that after 4 years I will suffer because of LG's manufacturing faults. I would really like you to intervene and get me either a similar fridge as replacement or a new piece or get me my money which I spent i.e. Rs. 50500 so that I can buy a new fridge for my family. I am hoping that you look into this matter and help me find out a solution so that I don't have to pay for LG's mistakes. I am sharing Mr. Arving Aggarwal's mobile number with you (+[protected] and his email id is arvind.[protected]@lge.com. Hoping to get a positive response from you.

We had purchased LG Split A/c with Copper make but we were supplied aluminium make model. We came to know when the said A/c started non-functioning and the A/c technician said that this is aluminium but not copper make. Therefore, the said A/c got problem after a period of one year. It was purchased on 14.5.2013 from Future Retail Ltd. through their dealer Ezone, Near Diamond Garden, K.Star Mall, Sion Trombay Road, Chembur, Mumbai-400 071 vide Sales Order No. [protected], Customer Ref. No. 80775912 and Invoice No. 90071258 dt. 14.5.2013 LG 1.5 ton split model LSA5MR25/M 1.5 T2 S SAC and we had paid Rs. 28, 790.10 for copper model but were were supplied aluminium make model. This is totally a case of deficiency in service as we have been charged for copper make model but have been given aluminium make model and this A/c has gone out of order after a period of 12 months. I request please look into the matter and help otherwise we will lodge a complaint in Consumer Court at Mumbai. Thanks & regards, Mrs Vandana D. Jagasia OM Vaikunth CHS, A Wing, 702, 7th floor, Near VES School, Sindhi Society, Chembur, Mumbai-400 071 Cell : [protected] Email : [protected]@gmail.com

Complaint number: RNA[protected] BEDG5-EVBZ (VELVET BLOSSOM) (235 LTR) Important Note: I am a senior citizen (65 years old) and a cardiac patient suffering further by contact LG service regarding malfunction of my new LG refrigerator.I bought new LG Refrigerator this 15th January 2014. I've been facing water logging in the bottom tray since July and had contacted LG customer service. Since they my agony started and the problem never gone. Though I had contacted LG customer service over phone countless times, I have the above reference which has been kept in pending state. Every time I had to go through a horrendous mental torture of explaining the issue right from beginning with no end to my problem.The engineers who visited my premise to check the Refrigerator had provided various suggestions and to observe. But the problem of water logging continued. On speaking to supposedly senior executive from customer service team, was mentioned that a tray will be replaced to solve the issue. However on checking again today, I was told that the tray that was sent from Gurgaon had broken and order is placed again and will be fixed when it arrives again. I sincerely believe that this is a defective model and all is being done by customer service is to dodge this problem till the warranty is completed to wash off hands. I am a retired person with an engineering background. I can say with my limited knowledge that the water can log if there is condensation (due to atmospheric pressure) within the refrigeration system (closet). If this is true, then there is some leak or a way by which air is entering the system. It clearly points to a failure or defective equipment and I demand replacement and nothing less. I sincerely believe that my case is not attended to in right spirit of resolving the issue and I demand that this be taken up to senior most level. I had moved away from reliable Whirlpool refrigerator for over 20 years and was sold due to promotions and sales pitch. I thought LG a world class company would offer me similar if not better service than others. I had made a big mistake of having chosen LG. This is my hard earned money and I cannot allow it go waste on a failure refrigerator equipment sold to me. If water logging issue is not solved within 15 days of receipt of this email (as this complaint is pending for last 2-3 months), I need a replacement and I don't hesitate to take my grievances to consumer court to get justice.I sincerely believe and hope that my issue is resolved at the earliest and relieved of agony and hardship.Regards, S. Venkataraman

Hi, I had bought Nexus 5 32 GB on 16th April 2014 from flipkart ([IMEI/Serial No: [protected] ]). Within 4 months, cell was unable to find the network (I don't know if I got defected piece). I handed over the phone to Authorised Service Center "C/O Primus Informatics & Software Pvt Ltd, 18/A, Methodist Complex, 5-9-190, Opp Chermas Lane, Beside DCB Bank, Abids, Hyderabad - 500001" and this moronic service center kept my phone for 15 days. They replaced motherboard of the phone and gave me back after I made around 400 calls and went there 4 times (ABIDS is 35-40 KMs away from gachibowli). The service is pathetic. When I Received my phone, I realized that lot many below new issues aroused in phone, , Play Store is not able to connect to internet Keep is not working Google + is not working etc. I had talk with customer care and he said that phone will get replaced and I need to talk to service manager. I called customer care and got the Service Manager's number (Jm jose -[protected]) but he is not picking call. I am totally frustrated and disappointed from the Phone and Service and planning to reach consumer court. Could you please help reach me on +91 [protected] and help get my phone replaced as soon as possible ? Waiting for your reply. Regards, Anurag

Sir, I have purchased LG top Loading Washing machine from snapdeal Online shopping. They provided me LG toll free number for Demonstration. Snapdeal has called LG to provide me Demonstration. 3 days passed but i didnt get demonstration so i called LG support on[protected] to get Demo of washing machine. they ensured me to give demo within 2-3 days but still i didnt get anykind of demofrom LG. again i called them and they provide me their Ahmedabad service/demo representative Mr. Girish (mob -[protected]) and i talked them and request for demo as early as possible.but again they ignore my request. Again i called Mr. girish after 3 days but they told me that they can not give me demo so I inform LG about Mr Girish cant able to handle my call. since the purchase date i often called LG for demonstration as we are for rural area and housewife is not able to run LG program due to lake of DEMO. So, washing machine became useless without demo. and i really helpless although i pay total amount to LG. Now Please help me I dont want that machine and want to getback my money Complaint No :922092 Dt :14092014

I have purchased a TV LG LED 32LB530A on 13th July 2014, but after one months later 19th September Suddenly drops the images and showing bar code vertical lines continuously. I informed to service center in Pune. So they visit my place and check the TV. They told we have to change the panel, so currently we don`t have the parts, so please bear 3-4 days. After available of the parts we will do. Current status : they are still waiting for parts and told me to wait until next weekend. Address: 6, Sai Sankul, Telco Colony, Phursungi, Pune-412308 Purchased from: PRAVIN AGENCY, Hadapsar, Pune Sr. No. 6617 Mobile no. [protected] RNA[protected]showing cancel status) May I get any hope from LG??? Thanks. Rajib Ganguly

A complain was registered for my LG microwave oven MC 7648 on 16/09/2014 as RNA[protected] for the inner plate was rotating of its own with main power supply, your service engineer visited and after inspecting for ten minutes concluded that the PCB Controller needs to be replaced which he was not having at that moment so he shall be coming in two days with the same. On next visit he came and during his job and testing of 90 minutes their was heavy fire spark with loud noise from microwave oven resulting trip off concerned internal residential MCB along with trip off of external MCB outside the house from main supply. The same incident repeated thirteen times. At the end the engineer concluded that PCB Controller was working fine, he made mistake in his earlier inspection and said a fuse needs to be replaced for which he will be visiting again in another two days. Before your engineer visited third time the complain was closed and received a sms for the same on 22/09/14. I call up your service engineer Gautam at his no. [protected] to ask that without solving the complain how the registered complain was closed. He responded that he could not keep the complain open for so long as per company policy but he shall complete the job on 24/09/14 as 23/09/14 is off day. On 24/09/14 he came at 2 pm and carried replacement of 3 spare part and charged Rs 460/- against invoice no. 14357. But a clear noise can be heard during operation of microwave oven which was never before heard or faced earlier ever. On asking about the same he tried to defend himself that the sound was earlier too and your transformer has been old so generating sound and left after registering another complain RNA[protected] using my cell phone reason better known to your management. My grievance is that while getting repair and service from LG service engineer who supposed to be qualified and trained has such poor inspection and diagnosis which took more than three visits in a week to attend the complain. Moreover he is such unprofessional that used in correct fuse causing trip of MCB internal and external 13 times with loud noise and fire spark from oven which possibly had damaged the other parts of microwave oven and resulting in noise in operation. I request your management to send a senior service engineer who is more qualified, efficient and professional in his service to have a fair check of the microwave oven and rectify the noise problem started after the repair done by Gautam and replace any other part being damaged for Gautam (your service engineer) negligence of work immediately. If your company will try to wash hands from the above incident giving excuses then I will be bound to put forward my grievance to consumer forum, highlight the same in next coming issue of consumer voice magazine and other media sources which may not effect you much directly but consumer shall be aware of the LG management attitude and after sales service quality provided to its customers.

I have bought a plasma television from a nearby lg showroom, product pdp tv
Model no : 42pna500.Atr
Set serial no 310pp
Date of purchase:14/11/2013
Complain:
Company service man came on time as per the request, but after inspection i was told to send the tv at their service station, doing so on the other day when i went to know the status of my tv the concerned person at the service station(Mr vaibhav) says that a particular part is not working which is not available with them so it has to be brought from the company.
My complaint is they are not giving any confirm date for the delivery on asking they said it would take many days.
I am using many products of lg in my house as well as in my office so i am bit disturbed as the whoe family has something or other to watch on the tv nowadays so i think this should not happen with such huge multinational company with such a big networking and reputation.
So please do needfull.
Kanaklata m shah

I am an unfortunate customer who purchased an LG LCD Television. Without any reason the TV had conked off without any visuals or audio on 2-9-2014. I had registered my complaint with the LG Customer care division ([protected]) and my complaint No: was provided as RNA[protected]. After 2 days a service executive had come and inspected the tv and told that there was a complaint with "circuit board" on which power supply was not going through. Since Onam festival was due he replied that he will book the spare part and it will soon be replaced within a week. (After calling him countless times on a daily basis) he came after a period of 2 weeks on 16-9-14 and as he tried to replace the spare board brought with him, it was found that the said spare "board" belonged to some other model and not LCD version which I had. I don't know what kind of service executives are being employed by LG Company who don't even know the basic difference between a spare part of one particular model from another. Again he left promising to return within two days with the correct spare part. When I contacted him he gave the office number of local LG customer office to know whether the spare part had reached the destination or not and after making tall claims that an sms will sent to my phone as and when the spare part reaches Cochin (which till date I have not received) the service executive (mob No:[protected])had then after that he came today[protected]. Imagine my surprise and anger when the spare part which he brought again was not the right one. He tried his maximum best to do a temporary job by fixing the spare part brought with cello tapes which I provided and when my wife told him to do a proper job of it, he had the audacity to say that any spare part of LG has a 6 months guarantee...meaning which if a complaint crops up again which I am sure it will (because of his desperation in wanting to complete the job by hook or by crook) I have to again go through with the process of registering the complaint again and waiting for an indefinite period for LG service to respond. He has left today harping that he will be back in two days which I do not believe. I have lost faith in LG after undergoing this experience and I swear that never again will I opt for an LG product in my life. Such a renowned company with such a deficient and negligent service. When will such multinational companies come to realise the truth that it is not upon purchasing a product that they win the customer's heart and love but by indulging in aggressive after sales service which has been zero so far in this case. Sivaram R MenonAn unfortunate customer

sir, Iam karthik from Coimbatore tamilnadu. iam searching for my LG M227WA model monitor cum TV BASE . nobody can help me .could you pls tell me it will be availbale or not. and what cost it will be. thank u regards karthik [protected] [protected]@rediffmail.com

dear, we have loged a complaint[protected] on date[protected] your engineer told us for replacement of compressor, ourself allowed him but today he is saying to deposit rs 8500.00 in advance or if i am paying by cheque he is say the order will be confirm after cheque realization, Is this from you for those case which are after warrantee .i never hope such type of aptitude by a international fame brand we have mostly appliances by LG but today we are very much hurted by your chanal partner reflation.we you will take a satisfactory decision, thanksr sharmahardoi

I have purchased LG Mobile model no. LG -D-325 .from Reliance store, Thane. The same piece is lost on 13 /09/14 at Ambarnath in Thane district I have lodged FIR on the same day (13/09/14) at Ambarnath police station (Shivajinagar division) FIR no. 455/2014 dated 13/9/14 IMEI nos. of the mobile are as follows. IMEI -A --- [protected] IMEI -B --- [protected] I request you to trace and track the same. Also provide the location, sim card nos of the user. Please also let me know how and from where to get information about present and time to time status . Thanking you and requesting you to help me to search the mobile pl.ease provide the details on the below mentioned e-mail ID. SINCE THIS MOBILE WAS GIFTED TO ME BY MY SON FROM HIS FIRST SALARY, IT IS IMPORTANT FOR ME. CHITRA DESHMUKH (M[protected] [protected] emailid : [protected]@aelindia.com

Hello, Just to let you know we bought a new washing machine from the above store(Godrej WT650) on the 14th Of September, 2014 at 3:32 pm. And we were promised for delivery same day and demo in 2 days time. We waited paitaintly for 2 days not sure if we were supposed to wait, but even after that till today 8.00 pm no calls or no information from either pai or godrej. With deep regret and great hope I am writing this so that some sturn action can be taken against the shop owners and management.

Hi, I am Vijay from Chennai.I bought my L.G.split A.C complaint on 29-Mar-2014 from Saravana stores, tambaram, a retail outlet. AC installation in the home was done by the LG technician. Initially there is no problem for 2 months. after then there is a weird noise coming for the AC, Immediately we informed to the LG Service, on the next day one technician came, he checked the filters and informed it is due to the voltage fluctuation and it a normal one and not a problem. After some days, water leakage happened, immediately we complained again to the LG service. Another technician came, he checked the water tray and informed that it got damaged due to Rat bite. We got shocked and asked him, how a Rat can enter into a AC, he replied that it is entered through AC installation hole which was not closed by the technician at the time of installing. Then he told that they will do the replacement, since the issue is on their side. there is no response from them for nearly 40 days.i am keep on calling them, every time they are telling, by tomorrow it will be replaced. now they are telling that we cannot provide free replacement for Rat bites. But it was happened due to their improper installation. How dare they can blame the customer for their inefficient work. I paid 36000 to purchase this LG AC. I need replacement of my AC or Free warranty coverage of the water tray. I cannot afford any money for your stupidity. AC BILLED UNDER THE NAME : S.MALATHI ADDRESS : NO 186, Tamil Nadu Housing Board, Tambaram sanatorium, Chennai - 600047 SERVICE REQUEST ID'S: RNA[protected] RNA[protected] Here by i attached my purchase bill for reference.

I have registered 2 complaints RNA[protected] & RNA[protected], which are not closed & no appropriate answers from LG team, need to close this ASAP, instead of speaking with Ms. Kadambari Patil, on [protected], no positive response has taken place. Regards Seva [protected]

With respect to the Request ID RNA[protected] on 8th Sep 2014. Not getting a proper or responsible reply from the call center and the service executives. On 13th sep a Technician Named Praba (mobile no: [protected] ) came for the installation and he dosent have a wall mount for LG 42Inch TV and he behaved and reply very badly, he dosent know how to answer to a customer... very worst technician and worst human aswell as, and i call his incharge Named Mr. Sriram(mob No: [protected]) he arrange another person Named Kannan and I Called him and asked him regarding the service but he replied that no one informed him.. Where is the request tracking system in your service?? where is the customer satisfaction ?/ Totally worst service Where to escalate this issue??

I am suffering using LG products. The split AC i bought on 14th Feb 2010 for 26000 INR, till March 2014 i had already spent 12000 INR on services and spare parts (Majorly condenser coil- which was replaced last year 2013). I have filed compliant on non cooling Rna[protected] yesterday and to my surprise again condenser coil is not working which will cost be another 6000. This is totally not acceptable to spend 18000 in just 4 years of purchase on a AC!! Can someone help!!

Dear LG.
I HAbE A DUBLE DOAR FREEZE FROM YOUR COMPANY AROUND 300 LTS.
LAST 1/9/2014.IT WAS NOT WORKING PROPLY.
I NOTE A COMPLAINT FOR ABOUT THIS ON DATE OF 1/9/2014 AND COMPLAINT NO. IS RNA[protected]. But my complaint yet not solve and no phone call from your technical team reagrding this. This is seens that you have very poor after sales service.
Again on date 15/09/2014 I lodge a complaints regarding this and complaint no. is RNA[protected]. And i call many time to your jodhpur office and no. Is [protected]. But they says that a technican will come on tomorrow. But many tomorrow will pass away and the condition is same. At present my freeze COMPRESSER IS DOWN and freeze is dead. So please try to understand our problem.
Thanks
Virendra Salelech
[protected]

Dear Sir I am a LG consumer for your products like Washing mechine, Refrigerator, Air conditioner and Mobile Phone, on 9th Sept. I register a complaint for not working of my washing machine in your helpline no., but no reply from your side. On 12th I called your helpline no. a lady attended the call and she told me the computer system is not working, within 24 hours will call back me, after 24 hours no response again I called on 13th they give me Kochi local office Technician No.[protected]. Then I called the local technician for several times, he did not pickup the phone, finally he took the phone and said the concerned technician was on leave due to sick and he told me he will call me and attend the complaint. Finally there is no reply from your side and my washing machine is not working for last one week. So I request you to look in to this and do the needful. Expecting your kind co-operation Thanking you, FRANCIS XAVIER [protected]. KOCHI. 15/09/2014

Shame on LG customer service! It is ridiculous that a brand like LG has such ill mannered people in customer service. I called for buying an AMC for a washing machine i just bought and I heard the staff abuse in the background. Also i was put on hold for over 1 hour and the Amir the service representative did not escalate the call to the manager also. Said there is no manager available. SHAME ON LG!