LG Electronics Complaints & Reviews

Hi, Further to my two previous complaint which were registered on 29th April and 2nd April, 2014. I am still facing a problem of frost deposition in my freezer. There was no resolution provided to my previous request. Henceforth, I expect a urgent resolution to my problem by LG or else I would have to go through different communication channel. Regards, Aditya [protected]

I bought a LG AC 2 years back - LSA5MR3T. It stopped working 2 weeks back and started flashing CH 10 on the LCD display. I tried reaching [protected] repeatedly but was not able to reach customer support for Air Conditioners. I directly contacted the LG Best customer service in 9th cross street, Anna Nagar, Chengalpattu - 603001. The technician visited my place and inspected the AC- 26th May 2014.It took him 1 week to get the spare - a PCB - 31 May 2014. It did not solve the problem as the blower motor was the actual cause.It took 1 more week to get the blower motor - 7th June 2014. An AC motor was ordered wrongly instead of a DC motor. It is already 2 weeks since the problem started. It is frustrating to see my 1 year old son struggle to sleep with no AC in the hot summer. It is a shame that LG serves its customers so badly. I am clueless when the spare part will arrive and whether it will solve the problem.

Hi I bought a Microwave Oven 3 year back. It got faulty 1 1/2 years back. Service technician visited and informed that PCB got failed and asked 50% of the product value for replacement. But the LCD display is working. If PCB failed there shall not be any display. I am following with LG customer service and there is no proper response because I have denied to accept their quotation for service and also I asked Root Cause Analysis. Can I know the contact of Head - Services of LG India

I have bought LG LED LS5700 TV from Essential Electronics, PANJIM Goa, in September
2012. After using 17 months it started giving me problem. It began to get restarted automatically, even if I remove battery from remote problem did not solved. Before this Problem I have contacted LG to give me extended warranty just after completing my 12 months warranty period, but they always postponed saying Warranty forms are not available, and after 5 months it began to restart itself. After facing this problem I have contacted LG to repair my TV at my cost but that also they did not able to do. Past 2 months they are not able to find out the actual defect in my TV. The engineer came and replaced the Power Supply Board even doing that did not solve the problem. Then he replaced the Main Board but then he found that our main board is in working condition and his replacement was defective since his main board was not giving audio output. So presently, he has detached capacitive touch pad from motherboard on trial base solution to know if that is the issue since they never keep any spare parts in stock to replace the touch pad. Because of which I cannot use my TV remote control which means cannot use TV to see photos or movie through pen drive etc. However, since last 8 days he has not brought the capacitive touch pad part and still he has no confidence if my TV is repaired he says we are still checking your TV and we cannot do your extended warranty. Please help me to find out as what is the issue with my TV? Why it restart itself? Is the work done by engineer is standard procedure and authenticate or just temporary Fix? I mean I was expecting an expertise service who can pin point the problem and solve it rather than solving it by trial and error basis for last 3 months? Expected quick service from brand like LG and for spending INR 70000 for the TV which I think justifies my expectation. Is there any way I can use legal support to sue LG or the Service Center or the retailer for selling me a defective TV, Not extending Warranty (Postponed) and delay in service repair, since I incurred losses on DTH connection for last 2 months and now cannot use TV remote and all other functions depend on remote e.g. Internet, pen drive, DVD player etc.

Any kind of help will be appreciated. Thanks in advance!


PS: Details of my TV

Brand :- LG

Type: LED

Screen Size: 42”

Model: LS5700

DearSir/Madam,
I bought Smart TV on 10-May-2014at Dubai and brought to India for Use. It has got LG International Warranty with India Support Toll free number[protected].
From day one, ‘Smart TV function Premium Content not working but LG is committed for LG International support and Warranty with India toll free indicated….all useless…no solution and no support.
It is big flaw in the LG system that this product is soldunder International Support but the same not able to support from INDIA (other country).
My Hard earned money is wasted as this is just normal TV ………..NOT SMART TV because of LG’s Own System Fault and Country access issue.
This is very serious matter and LG need to provide solutionto the valuable customer….as I have invested my money in LG product or elsearrange to return the money as you are not able to support Internationally.
MATTER TOP URGENT…..HIGH PRIORITY.
Thanks,
C.Pratheepkumar
Cell no [protected]

This is to bring into your kind notice that I Akhil Shrivastava purchased a LCD monitor of LG electronics on 6th march 2013. Since last 3 months It has not been working properly as going black out from bottom and I can not see the task bar at all, with more time It went black from right and left side as well.
I talked to customer care in the last week of march 2014 and they sent a engineer at my home to solve the issue but He said that due to water got entered in it and it doesnt come under warrantee as well. He was so genius that without even touching the set he find the reason.
I again complained to the customer care but after committing No body bothered to know even about my issue. I called to local service centre but got no proper answer but the straight answer that bring the set here and it ll be charged as water got entered. Till date no body has even touched the LCD but every LG person know the reason behind it.
In the first week of may I again talked to customer care executive then He gave me the number of Ms. Mamta ([protected]-LG employee) when I talked to him regarding my problem, She gave me a new number of Mr. Avinash ([protected]- LG employee). I talked to Mr Avinash and sent some live pictures of my LCD on whatsapp. I waited for almost a week to got the reply from Mr. Avinsh but eventually i had to make a call Mr. Avinash but again i got the same lame excuse of water accident (I wonder when did I use my PC while taking bath). He said go to local service centre and got it checked if its due to water we can not do any thing else we ll solve the case.
I do not know how You ll test the water in it and you would say anything and i ll have to accept this.

My LCD is in warantee period and I ll not go to any irritating local centre. the company should solve my issue asap else i ll bring the LCD to your head office of LG electronics and call the media as well and then break the set in to small small parts.

I hope before that "Consumer grievance" ll solve my case. i really do not want to talk Lg electronics.
It has been more than 4 months My LCD is not working.

For your kind reference I am attaching the bill and live pictures of my LCD


Thanks and regards
Akhil shrivastava
M-[protected]
Gwalior MP - 474012

Hi sir/ madam

I reported a problem with my mobile phone 2 months ago on LG Direct service center at edappalli, Cochin. The problem was that when my phone is automatically locked after screen timeout it will not get unlocked. They were unable to identify the problem and replaced all parts one by one. The replaced board was not having the IMIE number and the sticker behind the board was missing. They are now saying that the cannot accept the device without the sticker. I don't know what to do, I am attaching my email conversation with service engineer Mr Mahesh with this.

Please help me. You can contact me on [protected]

-------
Gmail - FW: LGP765 MOBILE STICKER IMAGE
https://mail.google.com/mail/u/0/?ui=2&ik=e5c3...
Jayakrishnan K G
FW: LGP765 MOBILE STICKER IMAGE
9 messages
MAHESH
To: "[protected]@gmail.com"
Thu, May 8, 2014 at 1:46 PM
From: MAHESH/LOCAL EMPLOYEE/LGEIL Cochin C.S.(cocdsc.[protected]@lgepartner.com)
Sent: Thursday, May 08, 2014 1:45 PM
To: '[protected]@gmail.com'
Subject: LGP765 MOBILE STICKER IMAGE
Dear jayakrishnan,
Pls see the image...
Mahesh KM
GSM Service Eng.
LGC Cochin
Ph:[protected]
LGP765 STICKER.jpg
1076K
1 of 3
06/04/2014 07:17 PM
Gmail - FW: LGP765 MOBILE STICKER IMAGE
MAHESH
To: "[protected]@gmail.com"
https://mail.google.com/mail/u/0/?ui=2&ik=e5c3...
Thu, May 8, 2014 at 1:45 PM
[Quoted text hidden]
Jayakrishnan K G
To: MAHESH
Fri, May 23, 2014 at 7:21 PM
Hi,
Please keep me updated on this...
[Quoted text hidden]
Jayakrishnan K G
To: MAHESH
Sun, May 25, 2014 at 4:02 PM
Hi,
The sticker I gave you is the best I can do on this. Its been taken on standard shining/glazing paper as
requested. I would like to request you to consider it as a valid one. Let me know if you have any concerns on
this.
[Quoted text hidden]
Jayakrishnan K G
To: MAHESH
Mon, May 26, 2014 at 8:18 PM
Hi,
I haven't received any update from you yet. You know that I came down to your office more than 2 weeks
regularly to repair my phone. I usually spent at-least 5 hours for the travel and all on those days. Now am at
Bangalore, You need to consider this as an emergency case and support me. Please follow up my mail with
updates.
[Quoted text hidden]
Jayakrishnan K G
To: MAHESH
Tue, May 27, 2014 at 7:34 PM
Hello,
I don't know why you are not replying to me, Either you are completely ignoring your customer or not checking
your official mail account. Am very disappointed on this. You took 2 days to identify the problem on my device
by replacing each and every parts. After all you gave the phone on which the IMIE was corrupted. As I cant
make calls I forced to resubmit the device to you. You checked the phone and said that the IMIE sticker
behind the phone is missing and you cannot accept the device without the sticker. I don't know where its gone
and you are the one who replaced the PCB. Do you really think any customer will check the IMIE sticker is
there or not while receiving the phone after repairing.
Then you gave me an IMIE number and asked to duplicate the sticker. How can I duplicate something which
is made by LG...Any way I tried my best to get my phone repaired and am waiting for an update from you.
2 of 3
06/04/2014 07:17 PM
Gmail - FW: LGP765 MOBILE STICKER IMAGE
https://mail.google.com/mail/u/0/?ui=2&ik=e5c3...
[Quoted text hidden]
Jayakrishnan K G
To: MAHESH
Wed, May 28, 2014 at 7:34 PM
Hi Mahesh,
Where are you?. Are you on vacation these days?, Even if yes why don't you check your mails?. Its your
official email ID, not personal. Am very disappointed with your attitude..When I came down to your office I saw
the wallpaper on which you have written "THERE IS ONLY ONE BOSS 'CUSTOMER'...". Does it makes any
sense if you are approaching your customer like this?.
As a customer I am 100% sure that I have the right to know what is going on with my case. If you are not able
to give proper updates, please escalate it to someone who can. I humbly request you to do something for me.
[Quoted text hidden]
Jayakrishnan K G
To: MAHESH
Thu, May 29, 2014 at 1:54 PM
Hello,
I am fed up with you man..Just feeling like am sending emails to a black-hole. Could you please let me know
why you are not replying to me?. This seems not professional. I am a senior system engineer and I know the
frustration of customers if service is not delivered properly.
When I contacted you over telephone, you said that I will be updated after checking the product. A week
gone, I haven't received anything from you..This emails shows that I am continuously trying to reach you via
official email ID and you are ignoring my replies. "I CAT WAIT NO LONGER".
[Quoted text hidden]
Jayakrishnan K G
To: MAHESH
Sat, May 31, 2014 at 2:23 PM
Hi,
I am almost sure that you are not going to do any help. So i need my phone back. You made me to loose my
money and time in the name of a sticker and still keeping silence. Please dont do this to any customer...I
will update this in all forums so that atleast some one will be saved..."
YOU JUST KICKED ME OUT, REALY PATHETIC"
[Quoted text hidden]
3 of 3
06/04/2014 07:17 PM

I have purchased LED Smart TV Model No. 32LW5700. I have done the AMC and the TV covered the AMC suddenly display of TV not working then I have lodged the complaint to LG number of time and following are the complaint I have lodged. 1) RNA[protected]/05/2014 2) RNA[protected]/05/2014 3) RNA[protected]/05/2014 And I spoke to number of time to customer care and service centre executive Mr. Madhav - [protected] and Rakesh - [protected] They are not able to answer even a customer care executive also not answer=. This is really a disaster service they are providing. Please help me to resolve the issue asap. Regards Rajeev Nayyer [protected]

Dear sir,


This is mohammad jeelan from chennai from past 2 months we are facing the issues with LG Customer service.

For servicing Lg people are sending for non authorised persons for repairs and they are providing the duplicate bills.

one time they have sent one authorised person from LG then we came to know that the bills which we have are duplicate.

Process which we are doing for complaint is

1.We are dailing the customer care number of LG[protected].

2.They will take the complaint and they are assigning the people who are unauthorised and they will tell us that people will reach your address in 2 to 3 days.

3.Like wise we have lodged so many times but no use.

we have lost 10, 000 because of the improper service.

Once we piad the amount for unauthorised persons they issued duplicate bills and if any problem comes agian then they are saying that they will come and check.But when we are getting the problem we will try to contact the persons then they will send to other guys who will be authorised/unauthorised they will again ask the amount to repair.

Two weaks back they have taken our LG AC to the workshop they repaired it and they have taken amount for gass filling in advance. Now they are telling that for gass filling they will come in 24 hrs or 48 hrs.but today is 17th day they did not come yet.

Please help us we are fed up with this LG service.


Regards,
Mohammad jeelan
[protected]

I had purchased one Micro oven at the end of 2009 of model MC 8089 LTR amounting Rs. 13000/-. Due to not running of the machine, in the last year I have changed the transformer, magnatron amounting Rs.2500 from LG service. Since purchase of the said microven I am calling the company service very often, Due to problem of the m/c I had logged a complain vide no. RNA[protected]. While visiting the LG service it was found that PCB is not working. Then LG suggest to retrurn the mocroven to the company & they return only Rs.1700/- of 85% depreciation ( Where the formula they got is still unknown). Now I an asking within four years how a product spares is out of market. It is simply to make public foolish.By returning a nominal amount LG return back his product where I had spent Rs. 2500/- last year. Once a product sell a spare must be available from company service at least 10 years. I, would therefore requesting to take the matter immediately & solve accordingly other wise I will go legal action against your company.
Regards,
Amitava Chowdhury
Barddhaman, West Bengal. (M) [protected]

There is no response for the Free Cooking Classes. Though we call them there is no response from your side. I request please to record the videos of the oven operations while preparing the receipes and upload them in your web sites so that it will be convenient for all the LG customers to view them at their own time

sir, we gave complaint on date 26th may and they came to our house in the afternoon 3'o clock and they took board with them and they said that we will repair and return us within two days but till now no response. if we again calling to online also they simply saying that they will call back within 3 hours but they not responding us now we want our board back. so please take quick action and tell the details about that person who took our board. My name:P.SAI BABU D/NO:62-9-9/5a Place: Sriharipuram, Gajuwaka, Visakhapatnam-11 Contact Num:[protected] Email-id:[protected]@gmail.com.

Dear Sir, Regret to inform you that we had purchased the Lg Refrigerator in May -2012. But the compressor failed within two years. We had complained more than five times to your call centre. Then last week after 3 days your local service provider Mr. Shailesh ([protected]) send a person, which was not within the stipulated time frame of 24 hrs. His name was Mr. Kadir ([protected]). He changed the compressor and filled the gas. For a few hours it worked and then it stopped working. We again complained to your call centre on Friday. The same false service claim of attending within 24 hours was given. We then contacted Mr. Shailesh on Saturday who promised to send the person on Sunday, but no one turned up. Then on Monday he gave a bizarre reason of his own staff Mr. Kadir not picking up his phone call also. How on earth can Mr. Shailesh manage customers if he cannot manage his own staff. Again he promised to send till 7 p.m. on Monday but till today no one has turned up. Then we tried to contact Bhavana Patel your so called Customer Care Executive but she did not answer also. Every time they told that it will be attended within 24 hrs or 48 hrs. I think they have crossed their limits and have surpassed 7 DAYS….! India is behind in Customer Service and Underdeveloped because a Company like yours and the Team like yours is responsible for this. If this would have happened in your house or your relative’s house will this thing happen? NO! But because we are ordinary customers, we have to suffer. This letter is written by the undersigned who is a Corporate Trainer in the field of Human Resource And Management since last 21 years. You have provided me a case study which will benefit the Managers in the Corporate world. I don’t know how you will respond to this letter because I have lost all hopes, but still if you have slightest humanitarian approach you will solve my problem. Or else I pray Almighty God to give you enough strength to withstand the pain at last breath of your life, if at all you believe in Theory of Karma. May God Bless You and Your Team with proper understanding? Sincerely, Manan Buch Mobile: [protected]

Good Day, I am facing a very difficult time in my life because of LG. My name is Nosrat Sayed and my number is [protected]. I have extended warranty of LG AC. I started facing issues with my AC from last year in October. It is 2014 June now and my AC is not yet fixed. They have taken my AC several times and returned it back without fixing it. I am tired of complaining LG service center and customer care but no one has helped me so far. The latest was that they fixed and got the AC back but they did not assemble it. It was left on the floor for a week. When I called the service center they said that my complaint has been cancelled and no one will come to assemble it. If I want someone to come then I must lodge a complaint again. The new complaint number is RN[protected]. I fail to understand that who cancelled my complaint? Also its been 8 months and LG has not solved my issue. I would like to say that you have lost a customer because of the service. This was the last time I bought a product from LG. The service is miserable. My complaints are being cancelled and not taken care without my knowledge. I need quick solution to my problem as its been 8 months and you have been unable to so.

I had purchased a lg 1 tonne split ac on 5/5/2014, after only 1 week there is a continuous water leakage from the ac panel, I had registered the complaint in the lg customer care office, but the problem still persists. This is the 4 th time I had registered my complain.The service boy who for the third time came to repair the ac is making silly excuses which aren't tolerable, such negligence from the leading ac manufacturers is a shame and cannot be tolerated, if my problem is not resolved I may have to take legal action against the company.

Sir i have purchase plasma tv on 27 may 14 from vijay electronic in hardoi and was given a defetive piece with in two hrs was in from to vijay electronic and coustmer care regd this and technicnican has attned an d told for replacement to lucknow zone compl no- rna[protected] requested to do erlerested action.
Regd rc srivastava

Last year on 15th May'13 I bought a Split AC (LSA5AR3M) S No - 304PAZQ053885. On 16th May'14 I registered a call for dismantle of my AC as we have to move some other place, next day LG Representative came to do the same and gave us his Ct No for Re installation also, next day on 18th May'14 I called him to re install the AC, they charged Rs3200/- from us for Re installation and assured us that the re installation is done and everything is perfect but after a week I found that the whole GAS of my AC was leaked out, and when I called LG customer care about the same they said there would be a charge of Rs2500/- for GAS Refilling and for any complaint they provided me the Area manager (Pooja Mathur) Contact No which was Switched off. Request you to look into this and resolve the issue ASAP without any further delay otherwise i have to go consumer court. Birender Rawat [protected]

We bought LG LED TV (LG TV model 55LA6200 3D ) from Croma on 15 Jan 2014 for INR 114900 (invoice no. SLF02A[protected]. On 25th May 2014 evening (ie before expiry of 5 months from purchase), TV stopped working as it did not move forward from the power on screen. On 26th May 8am, complaint (number BOW260514fs00001) was registered with Croma. Nobody came within the promised 48 hours. Then we complained to LG directly but were told that Croma informed them about complaint only on 27th May ie one day later. LG guy told us that he would put our complaint on priority now. Still, their service guy finally came to visit us only on 29th noon but within 10 minutes told us that motherboard has to be replaced. He did not give us any document despite our asking but promised to call us on 30th morning to tell us when will motherboard be available. No call came and then we called him about 2 pm on 30th May. He said he would sms his senior's contact number from where we can find out the info. He did not sms the number and stopped taking our call after that. We called LG customer care again but they were unable to commit any timeline on availability of motherboard.

I request you to please take back your product and replace with a new one. It was really shocking to experience that the product ceased to work i.e sufficient cooling due to leakage of gas, as stated by persons who installed the product. The dealer had sent his men to attend to the problem who refilled the gas and stated that it will work for two days after which we will have to lodge complaint with the company. We have registered our complaint with your company as attached below . Your representative visited our place and merely had a look at the product and said the product will have to be dispatched to the company for refilling. If this is going to be the situation that t every two days gas will have to be refilled then there is something drastically wrong and inherent defect in the product. A brand new product should cause such problems within three days of purchase then it is not worth retaining. Lodging complaints has not resulted in any action. To put it candidly we are simply cooling our heels. Regret I should have had wisdom to go for other products. The least you can do is to replace the product without further delay. I am also contemplating legal course through various forums. Awaiting your urgent intervention and response. Full Name Muktesh Prabhudesai Email Address muktesh.[protected]@milestonelogistics.co.in Address Sai Giri B/2 Sai Baba Complex Mohan Gpkhale Road Goregaon East Mumbai 400063 Telephone Number 28425311 Mobile Phone [protected]/ [protected] Subject defective product Ref RNA[protected] REVIEW YOUR MESSAGE Gas leaking from the product .Disgusting within two days of purchase product malfunctioning. Please take back the product and replace with new one.

Hi, I purchased a LG double door refrigerator 2 months back from reliance digital hyderabad. Suddenly it stopped cooling and I lodged service request on 27th May morning but it is not yet attended after 3 days even after making many calls to customer service, service center. Everytime they assure it will be done same day but no one turn up till now. Fed up of LG service. Please suggest next course of action. Thanks