LG Electronics Complaints & Reviews

I purchased a SxS fridge on 1 Nov 2013 from MGB Electronics, Coimbatore. The fridge stopped working on 7 July 2014. Chronology of the events is given below: 7 July 2014 - Fridge stopped working 7 July 2014 - Called[protected] for service support. The support person informed that the system is not working and will call back with 2 hours. 7 July 2014 - The service desk called back at 11.10 pm and the call got disconnected. No further call was received. 8 July 2014 - Called[protected] again and raised a service request # RNA[protected]. Were informed that some would attend to it immediately. But no one attended. 8 july 2014 – Contacted the dealer MGB and he gave the contact number of Mr.Mohandas.[protected] Called Mr.Mohandas and requested for service support. 8 July 2014 – Mr.Mohandas deputed a technican by name Mr.Muthu[protected] in the evening. Mr Muthu informed that there is some block in the fridge and it has to be taken back to their end for service. It would cost around Rs.8000/- but will be covered under warranty. When will it be taken back? No answer as it would be informed to us by phone. Again, we had to wait for the service team to say when it would be picked up. No answer again. 9 July 2014 – Went online, registered the product and raised one more complaint. Copy enclosed. No actions happened from the service team. 10 July 2014 – Called the helpline[protected] again, Mr.Ganesh and asked for help. Received alternate number to call and follow up. He gave the following numbers # [protected], [protected] and [protected] of Ms. S Jayanthi. None attended on the continuous efforts made to these numbers. Finally, got a call from the local service station stating that they will pick up the fridge for service on 11 July 2014. KEEPING THE FINGERS CROSSED TILL THE PROBLEM GETS RESOLVED I have the following questions: i) Why should a customer wait for 5 days to get a service attended. That too for a product like Fridge, without which the kitchen is almost closed. ii) We went for a premium fridge(?) from a reputed company. Did we make a false choice? iii) Why should a fridge like this fail and if at all it fails, why is this lag in service. THIS IS TOTALLY DISAPPOINTING!

Dear Sir, We had bought a split AC from LG in Ahmedabad. The AC was working fine for two years & is now out of warranty period. Last month cooling dropped drastically, the reason identified was gas leakage. A complaint was registered & gas refilled on 14th May, 2014. After a couple of days cooling dropped again, complaint was re-registered on 30th June'2014. And then begain our ordeal. The technician turned up, identified the issue, promised to rectify it the next day & the next day has still not come. Repeated attempts at calling the customer care number[protected] or the manager @ [protected] has resulted in absolutely no response. We were proud of LGs after sales service & had recommended couple of friends their products with the same thought. Is it too much to ask for a decent response/service level ? Regards Geeta Probhu

I had lodged a complaint No RNA[protected] with the LG call centre for service of my washing maching on 13/6/14. After several calls to the call centre and finally to the authorised service centre and the owner of the same Viraj (ph no, the service engineer Peter appeared on 16/6/14. According to him the motor was spoilt and would need to be ordered and would take 8 days. He also said that there was a possibility of some other part being spoilt but he would bring both the parts and come in 8 days. Subsequently I received a call 10 days later that the part had come but that I was to bring the washing machine to the service centre my self for them to fix the part. I refused saying that this was not a small laptop or phone that I could bring in for service and it was their responsibility to pick up the machine, service and return it for which I would bear the necessary charges. The service person Peter then called me and said he was unwell and hence it would be better if I brought the machine in myself. When I refused, he agreed to arrange for the pick up. Two days passed with no action and when I called again on 4/7/14, Peter again told me to bring it in to the service centre. I refused saying he had agreed to pick it up. I then spoke to the CCO Juliet Colaco (ph no [protected]) who promised action and said that Peter would first come to try and resolve onsite and then if needed they would decide the next steps. I asked her why they had then waited for 3 days to think of this without sending the service engineer with the motor as soon as it had come in. Finally Peter arrived and after messing around, he declared that we would need to take the machine to the service centre ourselves. After speaking to Juliet and Viraj again. Viraj confirmed that he would arrange for the pick up. On 7/7/14 as no pick up was arranged I called Viraj again who confirmed that the machine would be picked up next day. On 8/7/14, I messaged Viraj. No response. On 10/7, I called the ASM Vasu M (phone no [protected]) and narrated the whole sorry story to him. He has spoken to the service centre and again they have promised to pick up within tomorrow. It is now almost a month since the first complaint. This then is the level of service by LG. Couple of things came up during all my calls. The service centre Unique seems to be operating with one or very few engineers who in turn keep telling the custome they are overworked, sick, dying etc etc in order to justify the delay. Second, it takes innumerable phone calls to demand what is your right. The service centre should be having a vehicle at the very least to pick up products which need servicing. The customer cannot be expected to hand deliver to them huge products like refrigerators and washing machines. I have never had issues like this with IFB and would strong advise all prospective customers to avoid LG WASHING MACHINES like the plagues. The customer is the last person on their mind and instead of LIFE BEING GOOD as they claim once you buy a LG product, LIFE BECOMES HELL!!!

Original complaint on this forum - 4th July 2014. Remains unresolved with no congtact from the Company. I have been complaining about the inefficient and low cooling of my window AC which has been attended by the service technician Nanhe Pande. However, inspite of repeated visits he has neither been able to solve the problem nor give a clear understanding of the issue, while we suffer in the summer heat. Each time he visits, he has a different diagnosis, which he makes without basic equipment like a temperature gauge: In one visit he claimed all was well with the Ac and serviced the AC after changing the display panel which was defective. In the second visit after repeated complains and our pushing him, he agreed that something was wrong, probably the capacitor or the fan motor since fan speed was low. He promised the return the next day with a spare capacitor and a fan motor. However, he neither returned nor called the next day. Even our calls to him went unanswered. We had to lodge another complaint with your call centre and finally he visited the third time the following day with a spare capacitor (seal broken) and no fan motor. After installing the capacitor, he realised that the issue was not resolved. He then claimed the AC needed to be sent to the workshop. Since he appeared completely unprofessional, untrained and was going by the trial and error method, he was asked to have someone senior or a supervisor speak to us for us to understand what really is wrong with the machine. However, technician Pande decided to send a truck to pick up the AC the next day, without appointment or the requested call from the Service Manager/ Supervisor. When we declined to spare the AC without a replacement AC since we have small children, the truck driver threatened to cancel the complaint and return!!! I request the following: 1. Pls do not send technician Nanhe Pandey as he is neither trained nor interested in his job or his customers' well being. 2. Pls have this issue resolved at the earliest as our family including the children are suffering in the summer heat because of your incompetent employees. Thank you, Shivani

I had purchased a washing machine on 10.09.2013, model no. T70CPD22P, fully automatic top loaded, which says it is just 10 months and also in guarantee. Since the day we have purchased we are facing a problem. At the time of rinse and spin the machine shakes in such a high speed and makes lot of noise that it has also fallen down from a shelf. We have also made so many complaints about it but still there is no resolution. Above all this nonsense system of LG that the customer care executive call us after registering a complaint and ask us to go to the machine and check the problems. Are v here to resolve the technical problem ourselves? What the hell are you customer care and technicians sitting over there for?? Now I don't want any other solution . I want to return this product of yours I don't want to use it anymore. This is a fake product sold to us. I would also suggest everyone not to buy LG products as this is the 3rd grade quality they provide.

I have purchased 42 inches LED a week before and trying to get it installed by LG but getting no response for the same...called customer support multiple times with no luck

Was not expecting this kind of service from LG


Complaint No-RNA[protected]

Regards,
Neeraj

I had purchased LG LED 42" TV on 6/07/2013 ( Invoice No.283) from M/S AZTEC DIGITALS PVT.LTD., Udupi, Karnataka State .On 6th July 2014 I found some defect in the TV.That is some lines coming in the screen.As 6 July 2014 is Sunday and I was busy in my work I have given compalint to the dealer M/S AZTEC DIGITALS PVT.LTD., Udupi, Karnataka State on 7th July 2014 morning.Complaint No. is RNA[protected].As I have given complaint on 7th morning itself it is clear that the defect in the TV I have found naturally before 7th July 2014.But the dealer said that As on 6th July 2014 1 year completed we company will charge for the service as well as for any parts of the TV which is found defective.But it is not correct.A TV costing Rs.52, 000/- found defetvie at the exact day of 1 year completes means it is not my fault.Therefore my kind request is as LG is very famous for their service and quality please send your ingineer and repair the defects with free of cost.While writing this my complaint letter time is 8.00PM and not engineer has visited my house or called about my complaint.

Model # GL-478YLQ4 - refrigerator

I have complained to the call center for refrigerator not cooling last night . I had requested for the visit to be done early in the morning since in this weather it is impossible to hold on to eatables and perishables.

Just now a service chap has visited and declared that the compressor needs to be changed . It would cost me Rs 7000 / . Since now I have no choice but to spend Rs 7000 / I asked him to change it right away .

He has not committed any date and has only mentioned that he needs to confirm from his office / warehouse on the availability of the new compressor .

I need this compressor changed for this substandard unit manufactured by LG . This unit stopped cooling on the 10th day of the purchase and a visit by some engineer was required to rectify the problem .This was in Jan 2009 .

In case I don’t get assurance of this replacement bytomorrow 11 AM, I would be forced to go to social media .

Brijesh
[protected]

Flat 104 EH-3
ELDECO UTOPIA
SECTOR 93 NOIDA

Earlier, the quality of people in staffing, was better, they talk like an educated people, , but, now when the representative talks, it seems, they are outsourced, wherein they don't know, anything, about anything, in LG, , neither regarding the products, nor the about the departments of LG, it looks like, that either they have hired 4th, 5th 6th, Fail, direct 10th pass karey, wala staff, so that they can cut their oost, They don't have any answer when asked about, the product details., It is not just about representatives, in customer service but even the managers,
I simply had asked one Simple Question, When they Tag, there A/c, Fridge, with BIS Star Rating, they mention, for e., g, , it consumers, 453 unit /year on their product, with 3 star rating. So what are the factors, included to reach such a calculations
How many Hours have been taken, of a day for calculations, that the product is consuming electricity, of 24 hours ?
I mean have they Calculated this
as 24 hours *365days * xKW = 453 units a year, ?
or is it 7 hours * 365 days * xKW = 453 units a year ? Something like that,
What is the standard, to reach such a calculation ?

I have a Split AC, it runs into trouble, I log complaint with LG Service center (RNA[protected]...they promise someone will call in 2 hours and visit within 24 hours, no one calls, no one visits...when I complain again...I am directed to Service center, someone finally visits and all he does is cleans the AC and tells me Gas is less and needs to be refilled...when I ask him to do it...he says you have to call on Service center...it is 7 days the AC is still not working and when I call Service center to check, they happily confirm my complaint is closed...fail to understand how a complaint is closed without resolution... 2 Service center numbers and Service center COO Sajid Syed never pick up phone calls ([protected] & [protected]) Not sure if LG was waiting for my AC to go out of warranty and that charges can be imposed. Haven't had such a bad experience with any other Vendors.

Hi, Though i had high regards for LG, past few days your customer service representatives made me change my mind. This is the regarding the complaint# RNA[protected], i have lot of concerns from the day i tried to reach customer service as my 1 year 3 month old AC stopped working 1. Bad quality of customer calls, i would have tried at least 10 times in last 8 days to [protected], either there will be lot of background noise (or) poor quality of signal that the representative voice breaks frequently.No difference if i try from my mobile or from my friends mobile or from a land line number, its all same. If you want to cross check please check the recorded call for the above mentioned complaint number. You can also reach me on the registered mobile number. 2. When i registered my complaint on 28th Jun morning, i was told that i will receive a call from service representative in 24 hrs.. But i got a call on Tuesday that too in spite of me trying multiple times on Sunday and Monday. When i called 1800 on sunday evening, iwas told that i should have received a call by now and but i didnt. Absolutely no ownership any where. 3. No flexibility - Finally a person called me on Tuesday but he told that he will be available till 4 PM only and morning he can make it only after 11. so 11-4 is what i have, which means i need to take one day leave to get my AC fixed. 4. Since weekdays didnt work, i registered another complaint on friday July 4 hoping atleast it gets addressed on saturday, the service representative came and is now telling that some capacitor is gone and he has to raise a request to spare parts section and usually it will take 2 days to get the spare parts and only after that he will be able to fix it. So net-net its been 8 days and still AC is not fixed and no ETA. Life's not good with this attitude to customers like me. Please take this as feedback, lot has to change if you want to retain customers, clearly this could be my last LG product and also for my friends who are following me. I should also say this - my in-laws are having another leading brand AC and they have a far more better service that LG. AC fixed in 3 days time, eventhough they didnt say that it will be fixed in 24 hrs.

hi, it has been 1 year 3month of buying LG Split AC. my ac is facing problem of gas leaked. i am really upset with build quality of LG AC, buying 35K AC thinking that atleast it will run for 3 -5 years, now i need to pay for repair charges. my view dont buy LG SPLIT AC as there build quality is poor.

Sir/ Madam This is regarding the services of my LG WASHING MACHINE. I had contacted LG customer care ([protected]) on 26-June-2014 and asked for my washing machine to be serviced. Job No .RNA[protected] Mechanics from LG customer care (Address : LGEIL Hyderabad Direct Service, LGEIL, K/1/1, IDA, Uppal, Hyderabad) came to my house on 27-June-14, I explained him about the problem(i.e when i switch on the machine it works for few minutes then suddenly sparkles come from back of the machine and my house FUSE blows off) .He checked the machine for 2-5 minutes and said everything is fine there is no problem and he went off, when i switched on the machine again i faced same problem.I called to his supervisor, so he has send the mechanic again now he started saying there is voltage problem in your house and again he went off.several times i have powered on the machine i used to face the same problem, this problem comes suddenly, some times it runs fine and some times it power off suddenly. I finally managed to see what is happening at back of washing machine i saw one wire got burnt and i was getting burning smell and sparkles.Now i called the Mechanic([protected]) he is not at all listening to my words and speaking rudely, he is talking as if i am working under him. It’s a total harassment of a loyal customer and a complete fraud. Kindly suggest the action I can take. Should I go to consumer forum or lodge a police complaint? these are my complaint numbers. RNA[protected] RNA[protected] CNA[protected] CNA[protected] CNA[protected] Regards, Rachan

Hi, I have bought this Mobile one and half year ago. Recently it was fell down from 1st floor and the Display was lost. I have taken this to Service Centre, they are not giving guarantee that they can replace the display. Saying it was an old Model. Whether it is an Old Model or New Model, there should be some proper service, how can we loose a mobile where the cost is 15K+. It has been more than 4 weeks since i given my mobile to service centre, till now i did not get any call on its status. I have given it in service centre Panjagutta, Hyderabad Very poor service... Let me know if you can help in replacing the display. If you cannot replace a display with charging amount, it is really bad on your products... Hope you understand our feelings.. Regards, Raju.

Dear sir
I am facing this problem from last six month.Three month ago a engeener came .He advise me to use delicate for regular clothes. I did that.But problem didnt solve .Agaian i called 8th june to call center and register my complain but people from ther are nt ready to clean drum they want to change drum
And they talk very rudely ...Mr chandes from jamshedpur lg service station
Still i am calling to call center .In call center they say engineers will come in 24 hour but one month past no body came.

D/sir, I purchased my washing machine model no. WD 80485 NP in mar 2009 with 24 month + 24 months extended warranty.In Dec 2012 I noticed that the digital display is not working properly and finally the machine stopped working.I made a complain on toll free no. After 3 days one Mr. M.K.Gupta visited my house and told us that mices have destroyed the cord of the machine which will cost about 4800/-.I told him that my machine is under warranty but he regret that extended warranty doesn't cover these items.he put himself my warranty card on the ground that after consultation from senior officers it will be resolved.After that I made many visits to the dealer M/s Omega Sports & Electronics Gorakhpur for repair of my machine.Till date I got no remedy.I am really surprised to note that such a renowned company doesn't provide for rat mesh.or it doesn't care its customers. Looking forward in anticipation. Manoj Srivastav 149-t Shivpur Sahbazgunj Behind Shagun Marriage house Gorakhpur mob [protected]

Hello,
I lodged 2 complaints on June 22, 2014 regarding malfunctioning/ no cooling in 2 of my split ACs (both 2 ton ACs), complaint nos RNA[protected] and RNA[protected]. LG engineer from Noida DSC, Murali visited us on June 23, 2014.

In one of the ACs, he found the problem with the motor in outdoor unit and after cleaning etc made it work there only (Complaint no RNA[protected]. He also suggested that we might have to change the motor in near future. On this, I requested him to keep this unit under observation for a day to see whether motor worked fine or not, hence not to close the complaint. But he was not willing to take any suggestion. He charged from us visit charges of Rs. 170/- and closed the complaint for the reasons best known to him. As expected, the motor stopped working the same evening. Hence we had to lodge a complaint again on the June 24 with your call center. (They didn't lodge another complaint but assured us to resend the old complaint only) Again your engineer, Iftikar from Noids DSC) visited us on June 26 (after 2 days) and told us that motor needed to be replaced. He also promised to change the motor the next day. After that I haven't heard anything on the same.

In another AC, (complaint no. RNA[protected], the engineer who visited us on June 23, 2014, found the problem with PCB which was required to be replaced. He told us that he would get the order for the part placed urgently and it would be replaced within couple of days. But since then I haven't heard anything on this too. I got a SMS from LG yesterday i.e on 01/07/2014, stating that this complaint has been closed for the reason "Duplicate registration"

I don't understand how the complaints can be closed by LG team at Noida DSC so arbitrarily. What is the monitoring mechanism? They have made mockery of the whole system. Both of my ACs are out of order/ not working till today and both the complaints stand closed by Noida DSC. What kind of service levels are these? They think themselves the lords who can do anything without having any fear which is because of the fact that there seems to be no escalation process/ system at LG which is available to their customers on their website or otherwise. Only available recourse with the customer is to approach LG call center or mail on their support ID.

My above 2 ACs are out of order for about 12 days now and about 11 days have lapsed since I lodged my complaints, but these have not been repaired till date. Knowing fully well that It's impossible to live in such harsh summer without ACs, no one at LG's Noida DSC has bothered to look into it. I have spoken to the supervisor at their DSC Noida- Mr. Jatin Sharma who promised to get back to me within 15 minutes (This was on June 28, 2014) but I am yet to hear from him even after lapse of 4 days. I also spoke to DSC Noida manager, Mr. Sameer Dhiman, telling him about my plight. Though he promised me to get it done urgently but no progress so far despite all their assurances. After that, he just doesn't pick up my phone at all. On approaching call center again and asking how to escalate this issue, I was provided with the cell no.. of CCO, Ghaziabad- Ms Kiran but that no. continuously comes as "Not reachable". I tried seeking their mail IDs so that I can send them the emails, but call center did not provide me any of the mail IDs.

Of late, these delays are becoming a norm rather than an exception at LG . In one of my earlier cases in recent past regarding DIOS 730 lts refrigerator too, a delay of about 2 months happened which had to be escalated through you and further. I understand that monitoring mechanism at LG is only up to the first visit. That is why engineer visits within 24 hrs of complaint but when any complaint is kept pending for parts/ gas, thereafter no one monitors the same whether this is being attended too or not. I would like to understand LG service levels in case some complaint is pending because of any part. Are there any timelines to procure these parts or this can go on and on?

Yesterday evening i.e 01/07/2014, I got a call from the engineer from Noida DSC, Mr. Murali, stating that both the above stated parts i.e PCB and the motor are not manufactured by LG anymore, hence these ACs can't be repaired. I asked him to send this in writing and also send me the parts nos in writing so that I can check myself from LG global, whether these can be made available from them. But I haven't received any response nor I expect to receive any as the same thing happened in recent past in case of my refrigerator too.

I am not only surprised but shocked to have such response from them because both of these ACs were under AMC till Oct. 17, 2013. These came out of AMC just 8 months back and now LG says part are not available. That means that LG product's life is only 6-7 years. If so they should state this in the beginning itself so that a person can take an informed decision while buying a consumer durable from them.

I have all my consumer durables e.g. ACs, LEDs, Refrigerators, washing machine and microwaves from LG only. I never expected this from a reputed company like LG. I am not sure how adversely such response affects the reputation of that company in the market but surely it has shaken my trust in LG.

Would request the personal intervention of the concerned higher authority to get the same repaired urgently as life is very difficult without ACs in today's sweltering weather.

Thanks,
Sanjay Chopra

i have a mw oven 9 years old. meanwhile mw unit was changed once in kolkata. now it is not functioning. one small fuze is getting burnt time and again and display is going off. Lg took the unit for repair and returned saying the unit is more than 5 years old and spares for this are not available. as an electrical engineering i understand there is no much of problem and the repairment should be re-looked.

We had purchased an LG Fridge (Model Number 478 GEX 5) for Rs. 49500/- on 16th November 2013. We had not used this fridge till 1 April 2014, which is when we shifted to a new house. Now, barely 2 months in service, this fridge has broken down. We called LG Pune Customer support & Services on 24 June 2014 and they had assured us that they would send someone in 48 hours over to get it repaired. The person came a day later than promised. More importantly, he was not able to identify the problem involved and said something vague about a part being damaged.Again, this person told us that our problem would be solved within 2 days. After this, we have called multiple times to get the part replaced or provide us a replacement of the fridge.It has been 8 days and we are yet to get a proper response from LG Pune Customer Support and Services team. We have been highly inconvenienced because of the absence of a fridge. When we called the service engineer today, he stated that they would take the machine for repair today. If the machine was to be taken for repairs to the service centre, why were we made to wait till date for that ? IS THIS GOOD SERVICE BY LG?

This is Ramesh Nadipena. recently(10/9/2013) i have taken LG television 42 inches plasma. while taking the TV they have told me that it has 1 year warranty. now it has display problem. I had given complaint to LG customer care on may 26th 2014. some people came from the company and took my TV to the company on 23/06/2014. from that day they have not given any proper response to us. Kindly look into the issue and