LG Electronics Complaints & Reviews

Please do not ask me to again email on your [protected]@lge.com because I have done that several times and I only get a response sating that some one will look into it and resolve in 48 hrs. No one calls nor resolves. The local area service center officers are more to the pain. Please some one call from a complaints addressal board or HO after looking at this complaint. Hello Team, This is in regards to my ticket numbers; RNA[protected] RNA[protected] RNA[protected] My name is Pratik I am a very happy LG user, be it a phone or a TV. This issue, which is now I am raising as a complaint is for a 42” LCD TV which I bought late in the year 2008. Original invoice scanned copy attached. After the extended warranty got over after 2 years of purchase I bought another one year LG promise warranty for some 4600/- (approximately) I don’t remember the exact amount now. I bought this warrantee last year in the month of Aug, I believe. So now my LCD TV is covered under manufacturers warrantee. In the month of Dec 2013 I complained that my TV’s display screen have developed some black patches over all the four sides and at times a horizontal line flashes after continuous use of 4-5 hours. So to report this issue I called the customer services and they assigned this case to your service center. The Service center guys came home, checked the TV and conformed that there is a problem. He promised to get the display replaced. I gave him a photo copy of my warrantee so he could place the part order. After waiting for 15 days as committed, the ticket was cancelled. Don’t know what reason. I again called your call center and raised a new ticket. This time the service center guy did not come at all and the ticket was cancelled stating that there was no one at home. In the month of Feb I raised a new ticket., your service center guy visited and took down the complaint and asked for warrantee copy to place the part order. He asked me to wait for the part to arrive in 10-15 days. In about 15 days my ticket again got cancelled stating that the part is discontinued. (Not my fault, and not my problem) When I asked the service center guys he said that the part is discontinued and he can’t get my TV fixed y changing the display. But as a work around he said that LG will pay me the cost of the display which costs around[protected], so I can use that money to buy any other LG TV. I denied to take that offer because I had paid for the warrantee and as per LG promise it is LG’s commitment to resolve and make sure that my 42”LG LCD TV is in fantastic working condition. To this he said this is the only option, I take it or leave it. After thinking for couple of days I told him that I am okay to go with the only option I am left with. After my confirmation this guys enthusiastically asked me to handover my original invoice copy of my TV purchase. He said that it is necessary to raise this claim with LG. I told him that the device and the original invoice are purely customers property and hence I found it inappropriate to hand over this copy to him. I called customer service to complain about it and they said that I should not be handing over the original copy, a customer only has 100% rights as that is the only evidence to prove the ownership. Next day the service center guy agreed to proceed with my case with a photo copy of invoice. The real drama starts here… Now the service center guy asks me to go to a LG store and choose a new TV and tell him the model number. Which I did. I told him that I would be interested in a 28 inch LED TV (28LN5155) costing 21900/- NLC and 24000/- DP. He made his calculation and asked me to wait so he can check with LG head office. After a day he came back to me with the amount LG will compensate. He asked me to make a DD or an online payment of 14000/- against the dealer price (DP) for the above model. He said that once I make the payment of 14000/- LG will add another 10000/- and deliver the 28 inch LED TV (28LN5155) at my home address. I had a debate with him that why are you guys charging me with the dealer price when it should be the NLC, but he told me that I should take it or leave it. (as if I made a mistake by buying LG tv and on top of that buying warrantee) This guys was making me pay on top of the warrantee I paid, but I was still satisfied that I will have a new TV as LG was passing on the display cost to me so I can but another TV. And then I was shocked when this person said that when the new TV will be delivered the OLD TV will be takes away. This was a real shocker to me. I bought the 42” LCD for 60000/- plus warrantee for some 4600/- after paying so much, instead of repairing my TV, he asked me to pay another 14000/- for a 28” and take away my old TV?????????? This is outrageous. How can one take away my OLD TV when you have done anything to resolve the issue with the OLD one. If LG would have carried out the repair the cost of part was anyways [protected], so instead of LG spending on the part you gyts are passing on that to me on new TV purchase, so why would one touch my old TV. I have asked this guy that I will be making this complaint official and will take this to all the higher levels. IF not resolved I will take it to fair trades as well. I want some senior to look into this matter as a matter o[censored]rgency and importance, because this entire episode is going on since December 2014 and the way I was treated all this while was worse than dirt. For a company like LG our entire family never expected this kind of treatment for their customers. As a resolution I am clearly requesting the below, I will be happy and content if one of the below is worked out as a resolution; 1) Replace the faulty display 2) If the display is discontinued and you cannot repair the old TV. Replace it with a new 42” LCD/LED TV. (my TV is a 42” LCD TV). You can take the old TV at the time of new delivery. But this has to be a 42” only. 3) If you do not agree with point number 2 then provide me with a new 28” LED TV free of cost. In this case my old TV will still be my property. This is not a replacement, but a compensation for all the trouble you guys caused and failure to adhere to the LG warrantee promise. Regards, Pratik [protected]

We had already lodged the complaint i.e RNA[protected]. And the complaint was lodged on 12.05.2014. The LG technician replaced the compressor unit on 13.05.2014 as there was no cooling. After then there was no improvement in cooling. Then it was found it is due to excess of Refrgerant gas. So they released the excess gas. Now it is about two days there is no effective cooling. So i just want to replace the unit by a new one. As the product is only 2 months old.

I have purchased my new tv on 05/05/2014.My new tv installation was not done so far, even after repeated calls to the customer services from the last ten days. I have registered through online for installation but very poor response observed from the customer services.


please do the needful

s.r.balaji
d.no:160 HWP(M) COLONY
ASWAPURAM
KHAMMAM DIST
ANDHRAPRADESH
CELL: [protected]
: [protected]

This is about 7 years old product. The compressor was replaced just 6 months back by LG only, but it has malfunctioned again. When the issue was escalated to branch manager, Noida/ Ghaziabad, they simply closed the complaint by stating that it was a old product, hence can't be repaired. When I asked them to provide me the parts nos. which have malfunctioned so that I can raise it to LG Global whether those parts are available or not, they didn't bother to even respond to my mails. This is extreme example of highhandedness. LG India doesn't seem to have a redressal mechanism, whom this issue can be escalated. That's why branch manager, Mr. O P Pandya didn't bother to give me the part no.. Apparenty they haven't really diagnosed the problem properly, hence are hesitant in giving the part no. which has malfunctioned. I have been purchasing all my home appliances (ACs/LEDs/Washing machine/ Micro-waves etc) of LG only for last 15 years but this incident has shaken my trust badly, forcing me to reconsider whether I should buy or recommend LG products ever. Pl see if something can be done about this Refrigerator. My email ID is [protected]@gmail.com

Dear Team, I want to bring to your notice that i purchased LG optimus L90 last friday i.e. on 8th May 2014. After few hours o[censored]sing it i started to see a very visible flickering/ fluctuation in the display. Please note that the phone does'nt come with a auto brightness sensor, moreover it was a contineous flickering. The very next day i contacted the mobile dealer, personally visited him and showed him the contineous flickering thing. He also felt so that there is some issue with the phone's hardware. He asked me to visit the service center first and get the mobile checked. Also he told me about LG's policy of replacing the handset. The dealer from where i purchased the phone told me about some "DOA letter" that the service center guys will give me post seeing the problem, and my current handset will be replaced with a new one. It was yesterday i.e. 11th May 2014(Sunday) that i called up LG customer care to tell them about the issue and also to get the address and other details of the service center. As Sunday is the weekly off for the LG Mobile service center, i made a visit today. Talking about my experience, it was kind of a very bad one. I showed them the flickering thing, and they agreed that the issue is there and the problem is genuine, though no action was taken to get the problem rectified. According to the technical staff there this is a common problem with all handsets. And finally they asked me to live with it. Now after spending around Rs. 16, 500 on LG optimus L90 i am very well seeing the contineous screen flicker issue. Please help me with the situation as the phone is only 4 days old and as per LG's policy a defective phone can be replaced within a week's time of its purchase. After coming back from the service center, i again called up LG customer care to register the complaint for both the mobile handset as well as LG service center. The did not register the complaint, but have provided me with the contact of their Area Sales Manager, Mr. Amit Rathore. Hence called him many times and the person is not responding. Providing you with the name and contact details of mobile dealer and service center. LG service center: UG-8 Jyoti Shikher building, District Center, Janak Puri- 110058 Name of the technician: Mr. Sanjeev Mobile dealer: The Best Deal Mobile Shoppe, G-9.10, 11 HL galleria, Plot Number-2, Dwarka, New Delhi-110075 Contact Person: Mr. Bansal,[protected] Best Regards, Vikram Sehtya 91-[protected] Email: sehtya.[protected]@gmail.com/ [protected]@gmail.com

Hello There,
I have purchased P.No MEZ65071801 in march first week, this item comes with a complementary start up kit. This start up kit has not been supplied with the product. I have been asking the dealer MANOJ TRADERS, PILANI, 333031, RAJASTHAN since then but he has not supplied the start up kit. I am very fed up asking him again and again for the same. Please take this issue seriously and do the needful.
I will very grateful.
Thanks.

Hi, I purchased LG 3d LED TV on 28-Mar-2014 from LG best shop, the TV is a clear FLOP for displaying 3D content. There is doubleness in the images that the TV produce. Having a dynamic MCI of 100 Hz for a 3D tv is a FLOP. Time and again I have raised my concern to LG customer care but of no use (RNA[protected] and RNA[protected] they have clearly accepted that, it is no issue with the TV and the TV can only produce ghosty 3D images or 3D images with crosstalk (we can see a transparent 3D image after the original image), if such is the case why such a 3D tv is being sold to customers, atleast the customers should have been educated about this before buying. You are trying to sell OLD GENERATION 3D tv's to the customers and thinking that customers are dumb.

I went to LG best shop and saw the difference between 400hz TV and 100Hz TV the difference was significant and the problem did not occur in the 400hz TV. Our eye is getting strain when constantly seeing these doubled 3D images.

Worst part is that the customer care executive said that the problem will not occur when we see from 3D blue ray player and problem will occur only when seeing from USB content. So do need to spend another 10000 for buying blue ray player ? and if I had bought that and still it existed (which obviously will exist since it is a 100HZ TV) will he refund the amount ? The 400HZ had absolutely no problem when displaying 3D from usb content. His number is [protected] (hope his name is Vishnu).

All I would require is to pay that extra money in exchange of my TV and get the model that has 400HZ. I had bought products from LG previously worth rupees 2Lakhs in LG brand shop in last 3 months, now if this is how the support given to customers from LG service, I would prefer not to buy any product from LG in future and see to that everyone is educated in social networking before buying a product from LG.

LATER A SENIOR EXECUTIVE CAME AND CHECKED THE TV AND FOUND THE SAME ISSUE THAT CANNOT BE CORRECTED. HE SAID HE WILL SEND A MAIL AND KEEP UPDATED. NOW HE IS NOT PICKING UP THE CALL AND NO UPDATES FOR LAST ONE WEEK.

This is with reference to Service Request No. RNA[protected] opened by me on 2nd May 2014. On 9th May 2014 your Uttam Nagar region Delhi Service center (Sharp Services) fradulently closed my complaint by giving the remark - Customer not contactable despite both my numbers available with the service center being switched on all the time and working. This is sheer cheating by Lg's service team as they are aware that my AMC for the said product expires on 10th May 2014 and they simply want to delay the complaint to take it out of AMC period. I have reopened the same complaint today i.e. 9th May 2014 again itself vide service request no. RNA[protected]. Kindly ensure that same is attended to within my AMC.

we also get worst service and worst product from LG mobile services. my set LG P715 is under guarantee but they are not giving proper services...my phone is not supporting sims except one when i changed my sim so i have to contact every time in CCE for this they promised me so many times after updations of set and software that we will give u cheque of set price amount next time but that next time is not coming..(hanging, sim not supporting, software updations, , hanging so much etc) user phone no--[protected]

I have a LG Split Air Conditionr...

I have register the complaint on customer care number at dated 27th april...
Complaint Number is RNA[protected]
at the date 29th april lg technicain visited at my house and just seen the problem, not resolved...
Every day i follow up about my problem at LG customer care as well as Local service center... every day they all promise me to resolve my call at the same day but no one is visited at my house...
LG customer care also provide me Mrs Bhavana Patel number who is the customer support head for my region.. but she is also not pick up my phone AND not giving me a response...


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this is regarding my lcd tv model no 42LM6690-TC which has a display problem and i have given the complaint for the same on[protected] vide complaint no.[protected] for which the technician came to our house and told we will order the part from the company and than we will collect the TV, on 29-4-14 they took the TV to their service station and told that it will be delivered to us within 2 days, but till now i have not received my TV back, i didn't expected such type of service from such a big and esteemed company. my children have holiday in their school so i have activated kids channel on my tata sky setup box but all in vain, i even requested the technician to deliver the TV at the earliest as children have no other mode of entertainment. i have spent so much money on the TV to get the best to my children but i think i have made a great mistake by taking your product, better if i had gone for another brand. though my complaint is nor resolved than too they have closed this complaint and gave me a new complaint no which is[protected]. made many complaints but no one is able to solve this. the only hope left is that i have to lodge a complaint to consumer court. before doing so i want to give a last try. you can contact me on my no. [protected].

To whom it may concern I have purchased a Lg 3D LED 32' Tv on 21st Aug 2013 and since then it has a problem in 3D mode and that is when watching 3D movies after a while the sound goes off...and need to restart the tv to get back the sound and in A/V and HDMI mode the picture goes off for a while and comes back within 10 to 20 Seconds but the sound is there... Several times i had complained about this problem to the service center ...and they have changed the main board and the power supply board but...the problem has not been resolved... and last time when I complained about the issue...they have refused to come for the service... i am just feeling helpless and hopeless...and now the last option left for me is to move to the consumer forum court... regarding this matter... please advice me what to do...and kindly do the needful as soon as possible... thanking u... Arijit De [protected]

Washing machine was not getting start. Power input signal is not coming. Called to customer care, got complain ID RNA[protected]on 28th April. Engineer visited on 29th April, on checking infromed that problem is with service board and need to change. Informed that till 2nd may it will be done. 2nd may not came and continuous follow up with customer care engineer came on 4th may with new service board. Installed new service board but still problem persists. As per engineer if problem with service board than machine would have started with new service board. This seems that service board may be old repaired or else machine is having other problem Service engineer could not conclude the problem and also not able convince. The local service at Amritsar not responding properly and also not answering. Looking into the matter seems service engineer are not properly trained for troubleshooting. Request to take up the matter on top priority.

Device - AC I have entered into AMC with the company. Ist work after AMC was service of the AC. After service, the first time when i start the AC i.e on 25th april, it shuts down itself within 10 min. I called Customer care the very next day i.e 26th april, 2014. On 27th i.e next day approx after 36 hours employees came home to check out the problem and after knowing they said that they will wait for only 10min and if it does shut down in 10 min then it means your AC is perfect. I asked them to wait for more minutes as it is a machine and it is not mandatory that if it shuts down in 10 min on that night then now also it will shut down in same time. After giving some suggestions and after CHARGING CONVEYANCE CHARGES OF RS 281 FROM US, they left. On 30th april at night, i suffered a new problem when i found that my A.C is not starting up that . I have filed a complaint in customer care in the morning around 8am i.e on 1st may, 2014. Till now, i have not got any response from company's side. BEFORE AMC, MAINLY BEFORE SERVICE MY AC WAS PERFECTLY FINE.IT WAS NOT CREATING ANY PROBLEM BUT SINCE AFTER THE SERVICE IT IS EITHER SHUTTING DOWN IN BETWEEN OR NOT STARTING UP. I AM SUFFERING IN TWO WAYS, FIRST IN THIS HOT WEATHER MY AC IS NOT WORKING PROPERLY, SECONDLY SERVICE IS VERY POOR I.E YPUR COMPANY OFFERS LATE SERVICE AND THIRDLY EMPLOYEES CHARGE CONVEYANCE CHARGES FROM US. AC IS CREATING PROBLEM BECAUSE OF THE DEFAULT BEING MADE BY YOUR EMPLOYEES DURING SERVICE AND CONVEYANCE IS BEING CHARGED FROM US..WHAT IF IT CONTINUE CREATING SOME OR THE OTHER PROBLEM ?? FOR HOW MANY TIME WILL I GIVE THE CHARGES ? KINDLY LOOK INTO THE MATTER AS SOON AS POSIBLE Complaint no of 26th april,[protected] Complaint no of 1st May[protected] Rajiv [protected]

I have 2 1.5 Ton split AC under AMC, due to Gas leakage the AC is not cooling effectively. I have logged a complaint (RNA[protected] on 25th April 2014 but no service engineer called me or attended within the 2 hours as mentioned by the customer care representative. I called again on 26th April & 28th April to customer care, the representative on both occasion told that an urgent reminder would be sent. I gain called the Area Manager on the cell number provided by customer care representative, she said I would definitely get the service done by Tuesday 29th April but still now I did not receive any call from anyone.

Further to my complaint which was registered on 2nd April, 2014. I received a call from LG Electronics and a service man visited to have a look for my freezer issue. And as expected he also told to change the rubber gasket of freezer, when we replied him that the rubber gasket for door has been changed a month ago, then he took the pain to actually investigate the cause behind problem and noticed that gasket was not installed properly on the door of freezer and hence there was frost deposition. This helped us subsiding the frost deposition to some extent but its still not as per the expectation because there was no frost deposition in my freezer around an year or some months ago. I am still expecting a quick resolution to my problem. And the solution should be full proof and not the interim one. Please find my complaint of 2nd April below. Hi, I had purchased a LG frost free refrigerator around 4 years back and from last one year I am facing the problem of frost deposition inside the freezer compartment of my refrigerator. I have registered a series of complaints with LG Customer Care for this and everytime their service personnel visits me he tells me different reasons for deposition of frost. Here I am quoting the different reasons as quoted by service personnel: Incident 1: The service personnel told me that you are not closing the gate of your freezer properly hence the frost is being deposited. My solution: I started closing the gate properly and also keeps a watch on it and close the gate properly everytime. But still same deposition of frost. Incident 2: The service personnel told me that you are keeping temperature very low, hence frost is being deposited. My Solution: I set the temperature as prescribed by him, but still the frost deposition is same as previous. Incident 3: The service personnel told me that you some sensors of your refrigerator are not working properly, you need to replace them. My Solution: I told him that please go ahead and replace the sensors. He replaced the sensors and handed over the bill to me. But still nothing could help as frost deposition is still the same. Incident 4: The service personnel told me that the gasket of your freezer door is not in good condition and you must replace it. My Solution: I told him that go ahead and replace the gasket of my freezer door, but when he got new gasket I just compared it with old gasket and to my surprise they were in same condition, but as per service personnel, the older gasket had become very tight, hence door was not closing properly and hence the frost deposition. Then he replaced the gasket and charged me around Rs1300. But the still the same problem exists. Incident 5: The service personnel told me that you are keeping huge amount of stuff in your refrigerator hence the frost deposition, so he told me that either I should reduce the stuff in refrigerator. He also told me that I should stop keeping the stuff in freezer for some days so that frost deposition would end. My Solution: I immediately reduced the amount of stuff in freezer but still the same problem. So, here I would like to question LG Electronics that is it so difficult to accept their mistake whatever it may be in the refrigerator and resolve it. Even I had paid some amount two times but still they were not able to resolve the problem. And in the last incident the service personnel told me to remove everything and stop keeping stuff in my freezer to check whether frost deposition is reduced or not, so its like if I have a vehicle and there is some sound in engine, so company-man will told me to stop using the vehicle so there will be no voice. I expect LG to resolve my problem at the earliest and they should also answer to the hassles I have faced and why my problem was not resolved even after paying hefty amount in name of service and spare parts. Regards, Aditya Disappointed LG Customer

I have purchased LG TV 21FU3AG (CODE 21FU3AG) chasis No. 810LPGE017423 from Vijay Sales, Mumbai on 27/10/2008. I had 3 years (2+1) warranty at the time of purchase given by LG . This TV started giving trouble in 2 nd year and it was regularly repaired by the company under warranty, After initial warranty expiry on 27/10/2011, the technician suggested to take AMC contract for 3 years because TV was giving problems, Therefore, I took AMC for 3 years for the period from[protected] to[protected] at Rs.1191 cash . Since OCT 2011, my TV was off due to some problem many times and i can give few dated as on 12/10/11, 19/3/12, 24/7/13, 15/10/13, 2/9/13, 10/11/13, 21/11, 13, 3/2/14 . TV was also taken to Workshop by SIGMA Services, Mumbai on 10/11/13 and 3/2/14. Now on 25/4/2014, TV is taken by them to Workshop and not yet given back. I spoke to Mr Samir, Incharge on[protected] today on 28/4/2014 and requested him to look into the matter and recommend to LG company for a replacement as TV is still giving regular problem. I had got a call from Mr javed Alam from Noida on 1/12/2013 for an inquiry about frequent complaints of this TV and I had also requested him to check the record of complaints and requested him to replace this TV. I would like to bring to your notice that i am lucky to have this AMC 3 yrs contact, otherwise i would have face lot of financial problem for this TV. Any TV does not give so much problem frequently. On all above days my TV was off for 1 or 2 days or more also . I, therefore, request you to look into the matter and consider my case for replacement of TV as I am LG true customer. My other product of LG like Micro oven is working without any complaint till date. rgds..Sanjay Chavan, mumbai[protected]/[protected]

AMC for Window AC. Call Reference RNA[protected] DTD 26/04/2004 1415 HRS. First- I tried booking call on Friday evening. Cust-Care said servers were down. Finally could register call only on SAT 26th 1415 hrs. 24 hrs and MORE over now. Nobody came. Nobody called. I called LG customer care at[protected] several times and nobody is helpful., Keeps talking like parrots repeating standard replies. And wants me to wait and wet.. Seems no escalation possible. And my AC is under AMC and needs to be serviced. I have been cheated if AMC service is so hard to get. like this Thanks

Sir, This is regarding product refrigerator brand LG, The problem started from the day one, I purchased the refrigerator on 04.04.2010 from M/s Kay Dee Electronics (NOIDA-UP). When the person from LG visited for demonstration, it was observed that the door lock was not functioning since the lock & slot were mismatched completely. The person tried to resolve the issue but could not succeed. He finally told me that the service center people shall resolve the problem. After continuous follow up the person from service center came up with solution i.e “Prepared edge with knife to fit in the slot anyhow.”I was completely shocked with the way the LG people treated the event. Anyway I didn’t bother, as the lock has no utility for me. The problems did not come to a end, as I faced some more operational problem afterward, > After sometimes I realized that the cooling is not proper. I made a complaint to customer care on 08.07.2011 regarding the problem. The service center visited and rectified the problem with gas charging. I was little satisfied, as I didn’t have to pay any amount, being the product in the warranty period. > After few months of working the problem again came and I made a complaint on 10.10.2011 for the same. Again the problem got resolved by charging the gas again. I was sill satisfied as I didn’t have to pay any amount, being the product in the warranty period. With above both incidents I failed to understand that how many times the problem shall be faced even if it is in warranty period. The warrant period simply does not mean that the problem can be faced no. of times within warranty period. After few months of operation, it was again, I faced the same problem (i.e. Improper cooling). I made a complaint on 03.07.2013 vide ref. no. RNA[protected]. The person from LG visited the same and suggested the gas charging on chargeable basis as the product is out of warranty. I verbally put forth my above points and told that the this is third time that I am facing the same problem. I was told that this time the gas charging shall be done properly and you will not face problem anymore. Any how I got convinced by LG executive and the refrigerator taken to the workshop on 10/07/2013 for gas charging etc and I had to paid for that. Also on 24/09/2013, thermostat got replaced on chargeable basis. Again this time the same problem has come and I am unable to understand what to do.I could not think that with a renowned LG brand, how can I face such problem. With above I request to please look in to the matter and issue some suitable directive in this regard.

Hi, I am Rajesh Kumar from chennai. I had egistered complaint before one and half months regarding my LED monitor not functioning. technician visited my place and said currently spare not available and asked time.. After five days i received call from LG customer service adambakkam. said led monitor model was stopped, so we will replace it with new one. My monitor still under warranty. I have submitted original bill in adambakkam LG service point. after one month also still i didnt get any response. I dont get proper response from LG adambakkam or LG. When i called LG care, they gave me Service head number which is not totally useless, no one picks the call, this is the number they have [protected]. and the lg adambakkam service number which nobody picks the ca ll[protected]/11/12/13. I am frustrated with this lg service. either i need the spare or monitor replacement. My complaint number is RNS[protected] Thanks and Regards Rajesh Kumar N [protected]