LG Electronics Complaints & Reviews

I had purchased the refrigerator from Vijay Sales in the month of Feb 14 as a gift to my mother in law. After about 10 days of purchase of the fridge there was an issue of water leakage from the back of the fridge and there used to be sudden noise from the compressor of the fridge which is quite loud.. Since it was a gift she didn’t want to inform me of this issue and used to be wiping the water and off and bearing the noise till she could and in mid/3rd week of March she gave way and informed us of the concern. We immediately logged a complaint with LG customer care (RNA[protected] and they sent a rep to have it checked. He came and just reduced the temperature of the fridge and heard the noise of the compressor and told that this is the usual noise from the compressor. This should stop in a couple of days and if it doesn’t to reach out to him. Though he mentioned a couple of days we yet patiently observed it till a week post which we again reached out. He again came and started saying that this is normal. We again logged a complaint (RNA[protected] as this is just not acceptable to have sudden loud noises from the fridge as my mother in law is old and when in the kitchen if there is a sudden noise it is very scary. She is very frightened from the time we have changed the fridge to the so called gifted refrigerator LG.. Furthermore there is another issue that has erupted which is that all vegetables kept in the fridge are rotting… Inspite of thrice the LG rep coming over there was no resolutions given other than just workarounds but in vain.. I did reach out to Kadambari the CCO and she mentioned that she would address this concern with LG and come back in 2 days.. When I didn’t receive a call from her I did further escalate this matter on the 11th April to Charan Balaji (ASM) who asked me to text the last complaint no and that he would investigate the concern and get back shortly. The least that he could do is to acknowledge the receipt of the SMS. I was wondering whether he received the same or not and hence tried reaching him nothing less than 5 times but he just wouldn’t answer the call and neither was bothered to call back. I did try reaching out to him thrice at various times next day (12th April) and as usual his cell phone was not answered.. Frustrated by the service received from LG I did reach out to get the contact of Ajayn (DSM) who then intervened and then the case was investigated.. The senior technician of LG visited the site on 12th April and saw the rotten vegetables.. However the sound was not there when he visited but I had informed my mother in law to record the sound that comes which is as attached. This has been recorded this morning(14th April which is on the lower side and the regular one is louder than this) as the recording done yesterday got deleted in the midst of transferring from cell phone to desktop . A pic of the rotten vegetables are also attached.. The fiasco of vegetables rotting is continuing from a week to 10 days which is causing unnecessary expenses and also the sound from the compressor is just not acceptable.. This is not the first time that we are using a fridge to be told that this is the normal sound from the compressor.. I am totally frustrated by the service and looks like I have paid for getting mental stress from LG. I demand an immediate resolution (ageing from 24th March since the first date of complaint)which is a replacement of the fridge (Brand new unit) in which complete quality check is conducted to ensure no noise from compressor and no other issues being reported or the refund of the entire amount along with compensation for the inconvenience caused. When there was no revert on to the email sent on 14th April I did reach out to Charan Balaji following the protocol but as usual he did not answer the call. I tried twice and later gave up and spoke to the DSM and asked him on the update. He mentioned that as per the report submitted by the technician the unit is working perfectly fine. I then asked him then what about the snaps provided to which he made a statement that “This can never happen and we are not sure what you are trying to get out of this.” I was shocked to hear such a statement from a person at such a level who inturn questions the proofs provided and the creditability of the proofs.. This is totally ridiculous and I fail to understand how a representative of LG can even make such statements. I totally lost it then and reached out to Mr Sajid Sayed from the LG regional office based at Andheri branch on the same day (16th April) who heard the issue and mentioned that since it doesn’t pertain to his branch he can’t comment on the same but would ensure that I receive a revert from the HO. I again patiently waited till 18th April post which I went down to the LG office and met up with him and informed him that I would like to speak to somebody senior and responsible. He then reached out to Paritosh Mahatha with whom I spoke and explained him the entire episode. He immediately informed the senior technician to visit the site and mentioned that he would call back and advise what the issue is. The technician did visit and was there for a while and when he was there the sound again erupted.. Have been given to understand from my mother in law that by the time he could record the sound it has started to become bleak. He also increased the temperature of the unit to 4 which was originally on 2 (kept by the technician who had visited the site for the 1st time). Based on the assurance received from the technician that it would now work fine my mother- in law had called for an icecream and had kept it in the defrost section. To her surprise the next day the Ice cream had almost melted and she ate whatever was remaining in the box just to ensure that it doesn’t go waste and is now down with a stomach infection and undergoing medications .Whatever stuff that is kept in the unit gets spoilt.. She is totally frustrated and so am I with the faceloss for gifting her with such a defective product from LG trusting LG to be a brand that could be trusted not knowing the after effects what I would go through. Had I to know that this is what I would get I would have brought a unit from another company. As usual I did not hear back from anyone in LG till the 22nd April when I did call Paritosh twice and the call went unanswered and the third time it was answered. He did apologize that he could call back and promised that he would call back once he speaks to the DSM. He did call back only to mention that the unit is working perfectly fine and there is no problem in the same.. I would like to draw everybody attention that I do not have the time and liberty in the world to simply call and send emails to LG if the unit was perfectly fine and not receive a revert from LG.. I am totally frustrated with such a service from LG not knowing what I am supposed to do with the unit which is worthless to me as it just can’t be used. Need intervention from someone senior and responsible who could look into the matter on top priority and help with a resolution. Addressing the above issue in the consumer forum with a hope that at least I would get a hearing ear than a deaf one as received from LG. Hope I would not be disappointed. The ticket no is 636958.. I can be reached on my cell phone no [protected]. Rgds

I am writing you in a extreme distress due to attitude of Reliance digital store & and LG electronics. I had purchased 47 “ LG LED TV, 310 litres refrigerator & AC from Reliance digital store, Aundh, Pune on Nov 01, 2013 for my New house. I had paid around 20 % advance & remaining I took loan from Tata Capital. Since possession of my House was due in Dec 13 I told them to deliver in Dec on my confirmation . However due to delay in my possession I asked them to deliver in March. On 15th March I got confirmation of my possession & thus we again visited Reliance digital store & gave them the confirmation to deliver on March 20th which they agreed, However next day Reliance store called us & said that they don’t have the models selected by us & hence they have to get it from their central store & it may take some time. On 31st March we again visited the store and asked them to deliver since it was auspicious day ( Gudi Padwa). They said today we are busy and can not commit about deliveries. Since then we have made 3 visits but now they say we don’t have those models & now we have to select other available models. We had no options but to check other models. Now the current rates of Refrigerator & AC have gone up by 5 – 7 thousand as now it is a season & when we had purchased it was off season. However TV rates are reduced but they said they have that piece in TV and thus we have to buy only that. In totality we are forced to pay higher prices for Refrigerator & AC despite of no mistake from our side. We have already paid the amount & they have no right to sell the pieces/ models they have already sold to us. Now we are going & coming but there is no one who can understand our agony & resolve the issue. They have taken enough of advantage of the fact that my money is with them & despite of their fault they have been creating nuisance. I request the forum to penalize them for their mistake & get us compensation .

I have given my AC for repairing at Hardwar service center on 10 Apr 2014. He told me that Coil of the AC will be replaced. I have waited for 10 days, but still service center person is saying that it will take more 10 days to get new coil. So today i asked to return my AC. He sent back AC to my home, but no service center person came to put it in the window where it was earlier installed. Even i do not know whether service center person has replaced my working parts and made my AC condition more bad because I can not check the AC my self. Please take necessary action regarding LG service center Hardwar. Please send some AC repairing person so that i can confirm my AC condition is same as before giving for repairing. I request please take hard action regarding Hardwar AC service center. As an advocate, I am also preparing for legal action against LG and Hardwar service center for Harassment and bad service and wasting my time. Regards, Saurabh

Model : WF - T7514EN Capacity : 6.5 Kg Serial No : W340410AB000047IN Problem Logged : I am getting “FAN Belt Slipping Sound ” while operating washing Machine, there is no other problem observed. Machine is working perfectly fine. Machine is outside Warranty & this will be a chargeable Service call. 17/12/2012 : Call Logged (Reference No # RNA[protected] 18/12/2012 : First Visit by Technician Vinod, Recommended gear Box replacement 20/12/2012 : Gear Box replaced, after replacement machine stopped rotating properly moving only in one direction, Billed amount 3500 + 450 (service Charges) 22/12/2012 : Replaced Fan Belt (charges Rs 180), Collected total bill amount Rs 4130. Machine producing more sound, technician left home saying new parts making some noise it will settle down in 2-3 days, call me if it remain there and left home. On 25/12/2012 : There is no improvement, machine producing more noise (start additional noise of drum touching side walls), Complain reported to technician On 29/12/2012 : Technician took washing machine to service center to fix the issue On 04/01/2013 : Technician bring washing machine and asked to check it, problem remains same and there was no improvement, technician asked to use it for 1-2 days and call again if its not resolved On 05/01/2013 : Called the technician as no improvement. Technician assured to to come and check it After continuous follow-up for one week technician taken machine back to service center. On 15/01/2013 : Technician taken machine back to service center to fix it, On 24/01/2013 : technician returned machine without any fix and assured to check it in 2-3 days by some other technician In this duration i was continuously following up with LG service center in Bhiwadi. On 5/02/2013 : I gave up to follow-up with local service center and Technician and called LG (toll free) to complaint against local service center and Technician. (New Complaint logged Ref No # RNA[protected] On 7/02/2013 : Another technician visited and recommended Shocker replacement. After one week technician came and replaced 3 shockers. there is no improvement, problem even got worse, machine become completely inoperable, anyone can see unbalanced drum from blind eyes. When i inquired technician for changing only 3 not 4, according to him only 3 shockers there in stock so i replaced three. I do servicing of normal washing machine, i didn't know how to fix fully automatic washing machine. Sir (LG service Center) instructed me to replace the shockers so i came to replace it No payment taken by service center for Shockers so Far. On 8/02/2013 : Again follow-up LG service center, they send another technician who din't know even operating fully automatic washing machine. He left saying other engineer will visit. LG service Center Bhiwadi keep on giving excuse for month stating another technician will come from Noida On 26/03/2013 : I lost all hope in LG local service Center and complaint to LG (Toll Free) (New Complain logged Ref No # RNA[protected] Call was escalated LG senior department, there were follow-up calls for 15 days but no solution technician visit. On 9/04/2013 : As there was no resolution of issue by escalation department i requested to log another complain against local Service Center, and LG Customer Care.( New complaint logged Ref No # RNA[protected] There was follow-up calls from Bharti (in LG Customer Care) regarding technician visit but there was no visit done after repetitive complains. On 28/04/2013 : Call escalated to Mr. Yadav, arranged conference call with Bharti, Mr. Narender, Yadav, Local service Center, got assurance of complain resolution. (New complaint logged Ref No # RNA[protected] No technician visit after multiple false commitment for 3 days On 01/05/2013 : As there was no resolution, no satisfactory response from LG customer Care, Service center another escalation made. (New complain logged Ref No # RNA[protected] Than i left back to Dubai, in between my parents called LG service Center 3-4 times but no satisfactory answer, so they left all hope and stop following up on this issue. All the calls were closed by LG customer care without getting any feedback, or customer sign-off on Technician Filed visit form. On 11/11/2013 : I came back from Dubai and called LG customer care to get status of my complain, i got shocked that all complains were closed by Service center without customer signoff / feedback. Can I expect any sloution LG Customer Care / Service Center has no solution to my complain. Regards Manoj Goel +91 [protected]

Full Name : Shyam Sabhani Email Address: [protected]@yahoo.com Address : 21, New Colony, Alwar Gate Ajmer Ajmer 305008 Telephone Number :[protected] Mobile Phone: [protected] Complaint Details: Delay in Repair of my LG Split AC Model No. LSA5NW2VF1 Complain No. RNA[protected] was lodged on 17 June 2013. Local Service Centre took both the unit, repaired and installed. However, within one month AC started giving trouble. Again the Local Service Centre was contacted and they refilled cooling gas. But again within one month it started giving trouble (no cooling). Again I approached your local service centre but no one attended my complaint. Thereafter, season changed and I went abroad. After returning from abroad, on 31st March 2014 I lodged a fresh complaint with Local Service Centre. They again collected the both, in door and out door, units on 3rd April 2014. Despite repeated reminders and even complaining on the Customer Care phone, more than two weeks have passed and I have not received any satisfactory reply. This behavior and attitude towards customer from reputed company like LG is not expected. I am copying this complaint also to [protected]@moneycontrol.com

I have requested chiller tray from L.G. service center for refrigerator model no. GL-205KMG5/2012 I reached habsiguda service center on saturday 12.04.14 and they said the stock is not available and come on monday 14.04.14, i called lg service center on monday and they said come on tuesday, on tuesday i again called the service center but nobody received the call so i called from other number and the receptionist lift the phone and started talking rudely saying why are you calling again and again for the same thing and she kept on hold for more than 10 minutes Is this the way to talk to customers? Especially a lady customer? LG..no wonder you are not market leader in home appliances. On friday they told the chiller tray will be available for Rs 280/- and on tuesday they said the product is available for Rs 497/-. Thee people don't know the rate of their own products properly and they are working for LG. When i reached the habsiguda service center the manager started talking rudely, i told him to atleast show the tray fits perfectly in fridge so that i dont have to travel so far from tilak nagar again but he said if you require the product take it or leave it as he don't care. obviously i paid for the chiller tray and when i asked for a plastic cover to put the chiller tray so that i can drive back in my scooty safely. he said we won't give anything. We had a very long argument and he was very rude and he was confidently saving that they know how to take cae of customers. These peoople can't sell a product of Rs 500/- properly and are supposed to maximize the sale of LG LG!!! Once again no wonder you are not market leader and Samsung is!!! I have 2 LG LED TVs, 1 LG nexus mobile, 2 LG fridge I swear i won't buy any LG product and won't let my colleagues or friends to buy any LG product. LG please provide the proper contact details and address of your service center. LG!!! you should fire these people right away. Regards Sanjay Singh on behalf of my wife

SIR


LG: MW CONV:MC-7649DW 26
LTR, WHITE.


I filed a complaint about
my LG microwave oven, ( only the microwave oven was not getting heated, but all
other operations like grill, rotation, fan etc were working)and received a
RNA NO:[protected], after about 3 days
a rep named KRISHNA VISITED AND TOLD THAT
MEGNATRON has to be replaced, but in the process he removed all the connections,
and changed it, but without connecting all the wire, he put on the power
supply, and suddenly, the system tripped, and he himself told that he should
have connected the wires, before putting on the power. HE without even
switching off the main MCB was tried to pull the plug out. On enquiry he told
he has joined LG only 3 months back and is an armature, left telling that he
will come with the fuse. The next day he came with the fuse and put on, without
again checking the connections, which resulted smoke from the transformer. Even
then the without offing the MCB pulled the main plug. This was his professionalism.
Now the full oven is out of order, next he will tell that the mother board has
gone ETC ETC.


Kindly send a good
professionalist personnel to repair at least let them bring back it to the
original condition before they touched (ie except heating in microwave all
other operations were very prefect)


Kindly help me to come
out of the situation,


Your earliest compliance
in this matter is requested.


regards


PRASANNA

Hi All, I heard a lot of praise of LG products in the past due to which I bought a LG Washing Machine (Model No. P8035R37) on[protected] with a warranty of 2 years. Last month, dated[protected], I had an issue with my washing machine due to which I called up customer support for their help (Complaint no. RNA[protected]. One of the support guys came to my home and took the photograph of my washing machine and told me that someone would revert back but no one did. Then I called Customer support again on[protected] fot the same issue (Complaint no.[protected]. Couple of technician came to my house and again they did nothing and told that someone would revert back but no one did. Then I had to call customer support again on[protected] for the same issue (Complaint no.[protected] but still the issue was not fixed. So then I called up again on[protected] but again nothing happened (Complain no.[protected]. So, after calling you guys 4 times with no result, frustration took over me and then I called up again at[protected] in which they gave me the number of mr. Himanshu ([protected]). I called him up to discuss my issue, then he gave me the number of mr. Mukesh Gulati([protected]). Mr.Mukesh told me that I will be sending some technicians in the evening but again no one turned up. I agagin called up Mr. Mukesh on[protected], he said I would call you back but even he didn't reverted back to me as of now. Seems like he is not capable enough to resolve my problem so as LG customer support team. It's been a month now I am calling you guys but no one is taking a step forward to resolve my issue. is this how you make your customer's LIfe Good which is your moto. Please do something for my issue otherwise I won't buy any products from you because of your poor customer service. Regards, Dalbir Kaur [protected]

Hi I bought LG smart tv 2 weeks back. Tv got installed but demo not given by LG person. I called the customer care and they just create a request number in their system, but nobody came to provide demo for my smart tv. In fact 2 person came from LG, but they them self dont know how to connect the tv with wifi. I am now really fed up in calling the customer care and if you are not going to take action, I request you to take back the tv and will file a case against LG for giving defective product.moreover if you are not going to show me the features from my tv by way of demo, I will surely going to send a mail to top officials like your CEO, CFO, BOARD OF DIRECTORS etc. contact my mobile [protected] for further details.

Hi Team, I have purchased LG 1.5 ton split AC Model:LS 5NP3F on 15 March 2014 at Bajaj electronics Hyderabad, Madinaguda barach. It got installed on 19th of March. It worked for 2 days and since then stopped working. No cooling effect only fan is running.After returning home I have logged a complaint by calling to customer care RNA[protected] on 3rd April. On 8th April Engineer has came in after multiple follow up's and informed some gas leakage problem in front side and need to do welding. Also mentioned when ever i shift my AC i need to get it welding. Am not convinced is this problem at manufacturing or installation. Company like can not convey such reasons and provide some temp fixes and which is not a permanent fix either. I want some one to take this to next level and help me to ensure not to loose true and faith on LG products. honestly i took LG product with lot of hopes how ever this is weird experience . Regards, Raghu.P

Hi Team, I'd purchased LG Nexus 5 (IMEI: [protected]) on 10th February 2014 from a Retail store (OnTrack Mobiles, BTM 2nd Stage) of Rs. 33, 999. After one month, I started facing multiple issues and I contacted Google support Team for the same. They were very prompt to help and helped me trying some troubleshooting steps. After all, they came to a conclusion that phone needs to be replaced. They asked me for the OrderId, but I told them that I have not purchased the mobile from Google website. So, they asked me to contact manufacture (LG) for further help. I contacted LG for the same, but they are saying that even if the phone is faulty, they won't be doing the replacement as it is under the LG Policies in India. But, again checked with Google, and they told that they do replacement in India if the phone is faulty. I have been following up with LG Support team for move than two weeks, but they are not responding properly and now they are not even responding. Let me put down all the issues which I'm facing and all the troubleshooting performed: 1. Unable to copy files/folder from phone to computer (windows OS). After connecting the phone, when I try to copy a file or folder, I gets "Processing" dialog box, and it gets stuck there for forever. When I click on that, it says "Not Responding" and gets closed. It's happening all the time. Troubleshooting Performed: Reset the Mobile phone and formatted everything. But the issue is still there. Also, tried with 3 computers, out of which 1 was laptop, but the issue was same in all. 2. Call getting dropped even when the network signal shows full strength. Troubleshooting Performed: Disabled Location and all other addition services, but the issue remains same. Tried different carrier's SIM, and issue was still there. Tried my SIM card in my friend's phone (Samsung Note 3) and kept for 2 days.. Didn't face any call dropping issue. 3. The main issue, which is the "SIM Card added" message and asking for restart the phone now and then. This one is really annoying and it keeps me busy checking phone periodically to check if I need to restart the mobile, because until and unless I restart the mobile, the network won't be there and I would be missing all the calls at that period of time. Troubleshooting Performed: The same troubleshooting which was performed for 2nd point. And even with my friend's SIM card, I was getting that error message. Also, after resetting the phone, cleaning and re-inserting SIM card, the issue is still there. It happens couple of times in a day or sometimes in 2-3 days. And sometimes, it happens repeatedly in the interval of few hours. Please help me out to get the issue resolved. Thanks and kind regards, Pawan Kumar

I believed LG manufactured quality products, it was only a year and 3 months (12 months is a short warranty provided by them- strategy), that my 42 in plasma TV (A2PA4520.ATR) purchased from Snehanjali (Kandivli) gave way, i heard but never believed that LG products are made not to last, moreover the technician who visited said that the Display is gone and that i need to pay Rs 18K, as good as the price of the TV.
Life isnt good like this?
Please ensure that you (LG) take responsibility and get the display repaired at your own cost considering the fact that i just missed the warranty period...

Dear sir, I am buy front loader washing machine model no F8091MDL2 on 1st feb 2014. Now my washing machine was not working and I am complained on[protected] customer care no[protected] and I am informed machine buying shop also but to till now any respocced to me. So how to solve my problems . ( Thanking you ) Thalapathi

after purchasing lg led tv on 31st March till date i.e 4/4/2014 no one has come to for installation amd demos. even after fixing an appointment well in advance with continous reminder on a daily basis we r recieving false promises the same false promises are given frim the dealers end and not fulfilled. they are not ready to answer any calls and eventually have switched off their phones. we r waiting till date..this has left a horrible impression about lg. and next time we will not consider this brand. and will not recommend it to anyone

I have raised a request (the request number is: Rna[protected] a long ago. The request was to replace a start membrane for our LG microwave oven. It was assigned to LG service center, K.R road, near Brigade MM, Banashankri, Banaglore, Karnataka, India. A representative by name Chandrakanth said he will do it before Feb 2014. But when I call him or his colleagues, they don't pick up the call. I visited many times the service center, but these people escape from the place every time. Also, a person by name Pavan has collected our LG oven invoice and he is refusing to return the bill even after requesting many times. It is very very very ... frustrating and I have not seen such hopeless treatment by any other vendor till date. Why you market the products in India when you can't handle customer requests and provide maintenance I hope someone from customer rep team will get back to me. My conatct number is [protected]

l purchased a lcd 32ld650 and since then the lcd is giving problem of switching on off automatically now presently it is not getting on power comes and goes off in panel. lg has taken repair several times, lcd worked also for month or two but gain same prblem. now the lcd is out of warranty and lg is not taking care of their product since it was having problem in starting itself. pl guide me or take up case with lg since no of time i have complaint to lg regarding this .

I filed a complaint that my LG refrigerator is not working on March 31, 2014..but still i didn't get the problem resolved...means none has attended to it...i do get calls asking for address but then they switch off their phones when we call back to ask when they will com...I have never come across such an irresponsible customer service. Shame on u people and i regret buying things from LG...

This is to inform that i am really hurt that a brand like LG treats it's customers so shabbily. I am Col Arun Yadav and i had made payment of Rs 20, 453 on 14 mar 2014 vide CSD Chennai Area Depot, Chennai Cantt, official receipt no 163514 .Till date the dealer JAIHIND ASSOCIATE has not supplied the Television, nor do they bother to inform the customer. i have contacted them 4 times and every time they say will be able to supply by next week. Today again when i contacted they have given a reply they will be able to provide it by 12 march 2014, that would be almost one month since the payment had been done, i am surprised that in today's time LG is not able to deliver a small thing like a 32 inch LED.
It is quite disturbing and is leading to harassment.
The Management needs to take note of this and take remedial action at the earliest.

We had purchased a LG LCD on 16/03/2009 Chasis no. 812LF005674 for Rs 34658.from VIJAY SALES Borivali. Lately for last 1 month we were facing a problem with the TV it would switch off on its own or suddenly the volume would be very loud. We had not expected the problem to be major as it was happening rarely. Later when it started occurring more frequently I called the customer care and lodged a complaint for the engineer to visit. He later informed the Motherboard had to be replaced with the cost for which we agreed. next day he came and changed the motherboard but still the problem was not resolved, so he again replaced the old motherboard and said will let us know later if it can be repaired. Today i got a call from the [protected] stating that the part is not available and the TV can not be repaired.and it wont be considered for revaluation as it is over 5 yrs. I later spoke to the Area Service Manager Mr. Vaibhav Vartak who also told the same reason and was also very least interested in answering my query he just had 1 reply for all my queries " the TV is more than 5 yrs and he cant do anything. " Now my concern is if the company has stopped making the Model why is the customer made to suffer. I anyways have to purchase a new TV but the company is not even thinking to consider any revaluation. Its as though my existing Rs. 34658 worth LCD is equal to any "bangar" at home with no value at all. The amount may be very small for a company like LG but for us it does make a difference. Why should I as a customer bear the additional cost of purchasing a new TV without the company even thinking to consider of any revaluation. While purchasing the product we had chosen LG because of the Brand name, reliability and durability. Now we feel cheated and helpless. From a brand like LG the LCD works only for 5 yrs, Had I known this earlier I would have brought cheaper set so that I wouldn't feel the pain after 5 yrs.

D/Sir, I am purchase of LED model no. 32LN5150 Dtd. 18.09.2013 Bill no. 5639 Sr. No. 308PLJK002620 this LED two time complain I am complain of customer care request id is RNA[protected] till date not attend. So please change my LED urgently otherwise I am legal action. regards, A Prasad Rao [protected]