LG Electronics Complaints & Reviews

Hi, I purchased a LG double door refrigerator 2 months back from reliance digital hyderabad. Suddenly it stopped cooling and I lodged service request on 27th May morning but it is not yet attended after 3 days even after making many calls to customer service, service center. Everytime they assure it will be done same day but no one turn up till now. Fed up of LG service. Please suggest next course of action. Thanks

My LG 36” TV model no. 26LC7R is not working since last 6 months, repeated phone calls for repairs have been done, only once service engineer had come but couldnot repair as according to him the picture tube is faulty and needs to be replaced. However he said the model is discontinued hence even the picture tube is not available On further follow-up, I was directed to LG-ASM Mr Choksi, who insists that original bill is required for any replacement. My Original bill is lost as it is more than 4 yrs It is more than 6 months now, please look into the matter & get it repaired/repaired. If the model is discontinued the customer should not be made to wait for months, the company should replace the TV or do the needful. Dr Karan Balani [protected]@yahoo.co.in

I would like to report the extremly poor quality of response & service support from LG. We bought a dishwasher in 2012 which has a warranty for 2 years. Just few days before the expiry of the warranty period the appliance developed a defect which was reported to the call centre. We called several time with the same assurance that some one will come to attend the probem but it is now over a week & no response/resolution to the com[plaint reported. It is frustrating to see such irresponsible behavoiur from a company of such repute. Can you please help escalate this issue & ask some one from LG INdia to please help respond & resolve the defects. Best Regards L J Swaminathan [protected] lj.[protected]@yahoo.com [protected]@yahoo..com

Dear sir,
My washing machine complaint rna[protected] dated 26/052014, is not yet attended and service provider gave miss call when i was in condolence meeting and later reported no response to company and adviced us to file fresh complaint to the company is this the way to provide service. Please take urgent action
Regards
Ajay nirwan

Greetings! Writing this mail as I could not connect to any of the contact numbers of LG office in Guwahati and have been sending mails, registered. I have been trying to sort out the issue since the 16th of May. Wish to bring to your notice that your AC service centre in Hatigaon, Guwahati came for servicing of AC to my parents residence in Binova Nagar, Lutuma charged Rs. 750 for a remote (though I am not aware of the rate as nothing is mentioned on the package) and asked for another Rs. 750 for servicing of 1.5 ton window AC. I am sure the service charge for a 1.5 ton window AC cannot be as high!! The only mistake of my aged parents is that they directly called the service centre and hence I do not have the reference number to the request. They went to my parents residence late evening and quickly cleaned the AC from outside and ended up asking for money. When I spoke to the technician and questioned why haven't you done proper servicing, his reply was "baido deri hoi goise so bahiror porae kori disu" ( we are getting late, so done it from outside). I want to know how much is the cost exactly and what should we pay. I shall lodge a complaint and call for servicing. We are loyal customers of LG products and almost all our appliances are LG. I did not want to escalate the matter too high as I do not want to trouble you for a simple servicing matter. Though I expect you to stop these fraud by the service centres. Customer Details Mr. H.C Bezbarauh Contact person : Priyasmita Street : Binova Nagar City : Guwahati State : Kamrup Post Code : 781 018 Tel : [protected]/ [protected] Country : India E-mail : [protected]@gmail.com

Refrigerator of my research lab was not working. After lodging a complaint the service provider at SAMBALPUR, ODISHA, INDIA took the refrigerator to the service center and took almost two months and give it back before one month in a good condition. Again the refrigerator is not working. Since it is Refrigerator of a Research lab and lots of costly chemicals are stored in it, i request you kindly repair it quickly.

Dear all LG Customer; Greetings! I am writing this mail to update you all about the real brand imagery of LG. I bought LG refrigerator B217BSJV of Rs. 66500/- against the invoice no. 3014 dated 07/02/2013 from LG shoppe (Apollo Sales Corporation) Dwarka. Within six month from the date of buying the refrigerator developed a snag in the electrical system & they replaced the faulty switch. I requested the dealer & the customer service authority for replacement but they all said it’s a minor problem which usually happens in 2 out of 5 so I left carelessly cause of busy schedule which I am realizing it’s a biggest mistake which I did at that point of time. Trail mail will says lot about the whole incident in chronological manner & reason for writing this mail. Again the refrigerator suddenly stopped working & we made a complaint on 16 May 24, 2014, (the complaint number RNA[protected] after repeated reminder customer service person visited on 18 May 2014. As per the customer service person the compressor is not working, irony is that the refrigerator door is having sticker which says “Compressor is having 10 years warranty”. I immediately called up the dealer & told him for the exchange but who cares after selling the product. These days customer is all “Custo ka mara hua” & no one is willing to listen you, after so many reminder from 18 may till 24 May 24, 2014, luckily on 24th May at 6 pm, two LG customer service person came to our house to replace the compressor & they replace the faulty part but still the refrigerator not got on so again they start searching for the defects & finally said PCV which is heart of the electrical system is also not working. Both the person got down & talking themselves “ yaar electrical connection direct kar dena tha aur customer ko nahi batana tha” (we should have done the electrical connection directly without intimating the customer). I am totally clueless after listening to the talk of these customer care executive who is all set to make fool out of a people, how can you trust the LG from where you buying these so expensive products & you are not sure about the quality & reliability of the same. Since evening incidence, I am talking to customer care & as per them they have ultimate line “We have taken your request & will forward to the concern department”. Finally I lost my temperament & then asked for the number of Customer Head so they said we are not authorized to share his number & landed up giving the number of Delhi Customer Care Officer – Himanshu Kumar – [protected] & local customer service supervisor – [protected] who all are having zero authority to take call in case of exchange or any kind of major problems. I am writing this mail only to make you aware & pl share among your community that these things are happening in LG (customer service persons are trying to fool customer). Also, pl share your experience if you have faced anything in past, this time I ll go all out for replacement, If need be I ll go myself to Greater Noida office to meet these big frauds who sits in corporate office. Regards, Vikrant Choudhary +91-[protected]

Dear Sir, I have purchased a LG 1.5 ton Split AC from TMC in Vijayawada on 22/05/2014 your people visited my house on 23/05/2014 at around 8pm evening up on so many follow up calls & measured the dimensions of my room and told that need extra length of AC Pipes & It will be done on tomorrow, this is very bad, i have purchased AC & Kept it in my house for 2 days with out installing t, where other companies are installing AC with in Hours, Today again I have called LG service Local till now nobody came to my house.I am very much disappointed by purchasing LG AC in TMC.

Dear Sir, I have purchased a LG 1.5 ton Split AC from TMC in Vijayawada on 22/05/2014 your people visited my house on 23/05/2014 at around 8pm evening up on so many follow up calls & measured the dimensions of my room and told that need extra length of AC Pipes & It will be done on tomorrow, this is very bad, i have purchased AC & Kept it in my house for 2 days with out installing t, where other companies are installing AC with in Hours, Today again I have called LG service Local till now nobody came to my house. I am very much disappointed by purchasing LG AC in TMC.

Pathetic service and staff. I had bought 3D LED in August 2011. In less than 3 years panel has gone bad. LG service engineer came and told that we need to replace panel. After few days they told that Panel is discontinued and there is no way they can repair. Shocked. They offered to buy back the TV at depreciated cost. I gave them bill. After 2 days they came back telling that they need original bill. This TV was under Bajaj finance and they keep the original bill. I talked to dealer where I purchased the TV and Bajaj finance. Both of them told that the bill I have is as good as original bill. I went back to LG and the guy there asked me to prepare affidavit for the same. I did that and contact LG again. Now the tone of the LG guy has got changed. Looks like he is not going to pursue the case as he told that it is still tough to get the money back. This is how the LG product and LG service is. You spend 1 lakh on a TV, it stops working in few months and there is no one to listen. My all home appliance(Washing Machine, Oven, Refrigerator, AC) are from LG. I am scared now if something goes bad.

I had bought a LG Washing Machine Model no.WD-1050F with serial no.101KW00132 0n13 Sep. 2001 .A few months back it developed some problem. The local LG centre was approached whose rep.visited but after some days said that the machine cannot be repaired. I then approached your helpline & my complaint was registerd vide id no RNA[protected] on 20 Apr.2014. whereafter rep of the service centre visited & said that some part is required to be replaced & the concerned quarters have been intimated for supply of the same. But on 22Apr 2014 I received an SMS that my service request is closed (Reason:Discontinued Part). This is quite disturbing that a large company like LG has a policy not to supply parts for a machine which is just 12 years old, This is a huge loss for me because for some parts my machine is becoming useless. I request that arrangments be made for repair of this machine at the earliest so that my machine becomes functional.

I had registered a complaint before at least 4 months and was committed to get an exchange of the Refrigerator. The complaint number is RNA[protected]. I was promised to get a new refrigerator with the same capacity.Service center person had provided me the new model number of the refrigerator which I had confirmed to get. After few days from my confirmation the service center team is replying that the same model is not available. Instead you can take your money back and purchase another refrigerator of LG or other company of your choice. I had purchased refrigerator for 30, 000 INR while same capacity new LG refrigerator costs 37, 000 INR. My problem is I am not getting current market value for the refrigerator. Due to this, I need to add another 7000 INR to purchase new refrigerator ( Same capacity LG Product). I understand - it is company's responsibility to handle such kind of issue rather than completing the relationship with existing customer. I want either market value as refund or I need new refrigerator of the same capacity.

Dear LG Customer Service Representatives, I had bought a 479 GSXD4 LG Refrigerator (Serial Number : 304PRZZ059093) on 13-June-2013 from S K Mall Dealers in Aligarh, U.P, at a cost of 50, 000 Rupees. Immediately after the purchase the refrigerator was found to have cooling problems within first week. I had brought into the notice of customer service of LG. There was no response after registering the complaint and after continuous follow up for 15 days the technicians arrived. The visiting technicians had diagnosed that the capillaries were blocked. It took more time as they said the required part was not available and later they changed the capillaries and assured that this will not happen again. The dealership had conveyed that this may happen due to mis-handling in transportation but now that it has been repaired it should throw any problems to us. While we were very skeptical of the fact that we are using an appliance which is problematic being new. We had also requested the dealership on changing the product immediately as we do not expect a 50, 000 costing product to be delivered with cooling fault. They somehow kept dodging our request and we accepted to use the appliance after assurances of proper functioning in future. But the same problem had started to show up again and is on extreme now. The product is under warranty and may again require repairs. My serious concern is on the fact that the product should have been changed the very time it was developing problems in the first week of purchase itself, and now that it is developing the same problems over again what is the assurance that we will not be bothered again in future. We did not spend our hard earned money (50, 000 Rupees) for a product which starts to give you problems from day one and the problem keeps recurring. It is highly UN-ETHICAL and UNACCEPTABLE. Why should I accept product which is technically not fit from the very purchase time and will continue to throw problems and expense leave alone the time and efforts inconvenience caused in follow-ups with customer service. The warranty will end in a month and then we will be bearing the burden of repair expenses as well along with the pain of owning a 50, 000 Rs. product which was delivered to us with an existing fault. The ideal way should be to change our appliance with new appliance of same model and maintain the standards of customer service image that led us to buy an LG product. We are highly di-satisfied with the way the dealer has push-sold a faulty product to us just for his benefit. I have lost faith in LG products due to this bad and painful experience after spending a premium cost. My last hope is from LG directly and this is the very reason that I am approaching LG with a hope that my complaint will be resonated in a JUST and FAIR manner with IMMEDIATE RESOLUTION by Replacing the appliance failing which I will be forced to take the matter to Customer and Public Forums. I am not at all prepared to accept this state of mal-practice and victimization of customer. This is a clear befooling of customer and misleading of customer to drive him towards bearing a faulty product at a premium cost. I request the LG customer service to please consider my request and process the replacing of my Refrigerator with another one of same model. I would look forward to an expedited processing of my complaint and resolution of the same. Why should a customer be VICTIMIZED after spending their hard earned money and be TAKEN FOR GRANTED. Best Regards, Shahbaz Khan [protected]

This is to inform that on lodging a complaint against my washing machine Lg electronics customer care had sent a Service Executive who did nothing to resolve the problem which i was facing except damaging it all the more.My complaint no is RNA[protected] .i am shocked and disguisted with such negligence on his part and hate having had the faith in this organization.

I had delivered out door Air Conditioner bearing serial number LSA6NR3F on date 12/05/2014 to M/s. Pareekh Refregeration, South Malaka, Ram Bagh, Allahabad for repair & maintenace. This Conditioner is under Warranty period. Procurement date was 22/07/2014. Condensor of this conditioner is to be replaced. M/s. Pareekh Refregeration, Allahabad says that condensor had been ordered to LG electronics, but it did came till date. Pl. look into the matter and resolve the problem at the earliest.

Dear Amit, Please refer to my trail mailsand subsequent verbal conversion, that nothing has been done after somemany commitment. You are requested to kindlysolve the below problem as earliest. Bhaskar Anand From: Bhaskar Anand Sent: Wednesday, May 14, 2014 12:33 PM To: 'AMIT RATHORE' Subject: RE: Corp Escalation : DES Branch : ASM ( Amit Agarwal ) ; FW:Request no.RNA[protected] AND RNA[protected] Dear Amit Thanks for yourco-operation. Regard Bhaskar Anand From: AMIT RATHORE [mailto:amit.[protected]@lge.com] Sent: Wednesday, May 14, 2014 12:08 PM To: Bhaskar Anand Subject: RE: Corp Escalation : DES Branch : ASM ( Amit Agarwal ) ; FW:Request no.RNA[protected] AND RNA[protected] Dear Mr. Bhaskar, We consider your grievance & as a special case wegoing to replace the panel on FOC to keep your trust on LG... Ensuring you for our best services at all times... Thanks& Regards. AmitRathore DSM -Delhi CS Mob:[protected] From: Bhaskar Anand Sent: Tuesday, May 13, 2014 6:18 PM To: '[protected]@lge.com' Cc: 'neeta.[protected]@lge.com'; 'amit.[protected]@lge.com'; 'amit.[protected]@lge.com';'asmee.[protected]@lge.com'; '[protected]@lge.com' Subject: Request no.RNA[protected] AND RNA[protected] Dear Sir, I have purchased 42 PA4520 LG PDP TV on31.03.2013 from Saini Electronics for Rs. 30, 250/- (Thirty ThousandTwo Hundred Fifty Only) . On 1stof May’2014 suddenly I found its black out. I called the service desk of LG Electronics Ltd. Afterchasing of 25 times to LG Electronics After long chasing so many time complaint has resister vide no RNA[protected] .Service engineer visitedand told me about the estimate expense of Rs. 3200/- for replacement of two parts, then next time he visited with repair estimate ofRs.22000.00.After some discussion Mr. Anil Kumar Supervisor of the regionstarted bargaining to Rs.18700.00. On 8th May, 2014 Mr. Jagmohan Supervisor sentengineer Mr. Dinesh he suggested that panel is to replace and will costis Aprox.Rs.18765.00 vide complaint no. RNA[protected]. In this above scenario, I am notconvinced, realized that the LG product is not up to mark and thesupport system not well trained. I have paid my hard earned money of Rs. 30250/- to you but Ihaven’t enjoy the same for not more than 9 months. I hereby requested to kindly repair or replace the aboveproduct as earliest possible. Best regards Bhaskar Anand

I am using an LG L5 phone since August 2013 and am facing multiple problems since the very beginning, when i visited the service centre the tech guy just formatted the phone, updated it and returned it back. This thing happened thrice, but on requesting further the authorised person kept my phone under supervision for about two weeks and angain returned it back after that but this too didn't solve the problem . On complaining again the service centre tells me that they can't help with the situation and nothing can be done with the phone.

Dear Sir/Madam, This is with reference to the LG refrigerator I purchased in april 2012 and dec 2013 cooling probs arised Below mentioned problem is the story folowed after that:- Problem:- Refrigerator not cooling, stops cooling every now and then. Solution by LG:- Problem not solved and I invested 1500 rs. On gas charging and piper changing+ my time I invested skipping my office schedules.+ food itmes getting spoiling since last 3 months. Complaint Nos. RNA[protected]/1/2014), RECEIPT NO. 2013/1748, TCR NO. N020492/A/1748 PRODUCT GL-305-VV5, SERIAL NO. 108NTH012625 NEXT COMPLAINT NO.RNA[protected] RAISED ON 29/04/2013, TILL NOW NO SOLUTION AS I AM MONITORING YOUR FRIDGE AS IF I AM AQUALITY PERSON OF YOUR COMPANY. ATTACHEMENT:- REPAIR RECIEPT This is with reference to my LG double door refrigerator cooling issues. I purchased this refrigerator in April 2012, in December 2013 cooling issues aroused and in January 2014 LG service guy told that gas is leaking and need to be refilled and gas pipe need to be changed. Just after 15 days from this event again cooling issues aroused, service guy is asking me to monitor and call when it is not cooling. Now the refrigerator stops cooling every now and then and I need not give you proof of that. I have already invested almost more than 15% of money I invested in buying refrigerator within 1.5 years of purchase. And I am sure the way you are approaching the problem within 6 months I will invest more than 50% of the amount. Better take away refrigerator from my home and give me replacement or my money back. Your LG personnel has advised to change all the parts cooling coil, compressor, but the service guy came with the parts and didn’t changed saying there may be some other problems. and advice me to monitor and hopefully nothing will happen without checking and repairing anything. I am asking you, why you people are not able to solve the problem, I am not going to invest any more amount in this. Since last three months you are not able to solve a single problem I.e. of cooling, you don’t which part is problematic. Refrigerator comprises of five basic parts, 1)compressor 2)cooling fans 3)thermostat 4)timer 5)may be cooling gas. Please replace my refrigerator, I will not allow you to do any more field trials at my home or monitoring the refrigerator. I am sure this must be established product in the market. I am afraid I just purchased LG washing machine. I don’t know what will happen. I afraid to recommend LG products to anybody althout I had good impression about this before I had this bitter experience. I had a talk with Ms kadambari patil /Mr. gaurav and they assured me that if this time problem is not solved we will do something. I am waiting for your something. I am struggling in this summer season with refrigerator since last 3 months. Advice to LG:- Please appoint qualified personnel for service. Presently the person is not experienced enough to solve the problem. I am from manufacturing domain too, I can understand failure of the products but you should solve the problem or replace it with new system. Please don’t test reliability Please understand my frustration and help me to replace this refrigerator, I don’t want to use this anymore and not invest a single penny on this faulty piece any more My contact no.[protected] Email id [protected]@yahoo.com Address Building no. 30/flat 401 FAM society Koparkhairane, Sector 11 Navi Mumbai-400709 Please help me to get relieved from this faulty refrigerator I purchased from you. I am really suffering a lot due to this. As all my refrigerator items are getting spoiled incurring unnecessary loss of money apart from your repair loss. Please help me by replacing this refrigerator. I have written 10s of mails to your service email id. I expect a prompt help from you. Awaiting your favorable reply. Please please help me. Take some extra money and replace I don’t want to see any further experiments to be done on this refrigerator. I don’t want take any further action as I am fed up taking with customer care and service person and I am just like a playing toy for them now. I am not having net access so have to push the mail from my office id. Please understand the urgency. Regards, Mukeshkumar CHAUDHARY Senior Executive-Technology Crompton Greaves Limited Global R & D Centre Bhaskara, Kanjur Marg (East), Mumbai 400 042 T: +[protected] M: +91 [protected] W: www.cgglobal.com Save the environment. Please print only if essential.

We purchased a microwave on 18/05/14 and was delivered on 19/05/14. Today 20/05/14 the LG person was supposed to come by 7.PM and we rushed from office and reached home by 7 PM. LG person arrived by 7.30 PM and without doing the demo he just went back. and we got a message that "as per customer request it is rescheduled". We did not ask for any reschedule. We called up at LG customer care and got a reply that they will take up with higher authority. Now again we need to make adjustments to be at home for ur persons demo. Just because of LG person's irresponsibility we are facing problem and not able to use the oven which we bought to save time on working days.

Dear TEAM, This is to inform you that my fridge was not cooling properly and i had complaint through customer care (Complaint no -RNA[protected] before 10 days but i am very upset your service center services nobody is bother about my complaint. I spoke to Hema Mamlani service center manager and Mahaveer regarding this they give me your authorized service center person no he just confirm me will rectify the error. As per your TAT which is 72 hours i did not received any communication from your side even your call center is not giving proper answer regarding this. I request to you please look into this matter as soon as possible otherwise i will take appropriate action regarding your services through consumer forum due to i was deprived of[censored]ses my fridge in this very hot summer. Regards, K. C . Gupta [protected]