LG Electronics Complaints & Reviews

Freeze cooling problem, freeze ma cooling nahi ho rahi ha last 4 days

Anil Tandon
s/o shri. B.K. Tandon
near Zanana hospital
kumharo ki gali
naalbando ka area
mohalla gopal garh
Bharatpur
Rajasthan
[protected]
[protected]

Hi,
I have registered my complain(RNA[protected] regarding LG refrigerator on 21st Oct via customer care center. They said technician would reach after 24 hrs of lodging the complaint. After 24 hrs i again called them as i did not received any call from customer care office or technician, then again i called them they said they are putting the reminder for my request,after 32 hrs also i did not received any call and did not received any service. So again called them, lastly they gave me Pune LG customer care center number and also number of compliance officer but nobody is picking up the phone.Today it has been 4 day but i have not received any help from LG service center.

Thanks and regard,
Rakhi Marik

Dear Complaint Manager,

I had purchased LG Microwave Oven from your local dealer Ram Appliances, M G Road, Porbandar last year on 10.06.2011. Two days back, surprisingly the oven stopped working, reason unknown.. Immediately I called up on LG complaint centre and booked the complaint. Subsequently, LG representative (service mechanic) visited our home yesterday (23.10.2012) afternoon hours. LG mechanic put one glass of water in oven and advised us that there is problem in oven magnetrons which requires to be changed.

However, prior site visit I had called the mechanic over phone to find out the actual problem but he told it’s an electronic item and this type of problems are normal in such home appliances. I don’t agree with mechanics opinion I want to know the exact reason behind this mal-function. But unfortunately, he could not justify the reason to my satisfaction.

As per mechanic’s opinion we have to purchase (magnetrons) new parts and it carries only 30 days warranty.

Please find the below details of my oven for reference:

Model No 714 B MS
SR NO 103AMPN008016
Book No 5
Bill No 406
Request ID RNA[protected]

If require I can send you the scanned copy of retail invoice for your needful.

I purchased your oven, considering LG a reputed brand in the industry and now during such mal-functioning there has been no satisfactory after sale-service.

Request you to please look into this matter and resolve at the earliest.

Regards.

Vipul Jadeja
Minerals Services
Asst. Manager

We had a lg mobile in BIGC-ANANTAPUR within few days it started troubling by getting water bubbles sound while talking with anyone and we had send the mobile to HYDERABAD BIGC servie center and stil there is no change in the mobile.Hope that is not an original piece of LG company which the BIGC has sold-out.

ASHOK KUMAR GUPTA
MOHALLA- HASANGANJ NEAR KALI MANDIR
POST- GITA PRESS
DISTT.- GORAKHPUR
MOB.- [protected], [protected], [protected]

LGE400 (L3 optimus)Phone bought on 2nd Sept 2012 has following poblems :

a) Phone hangs and is very slow b) Message sending is very slow c) Application hangs d) Internet pages too long to load and do not load and finally I have to close the internet d) Camera is not clear. Pictures are very dark and hazy. Colurs are poor and not natural colours. The pics are like in cheap china phone. e) Camera is not 3 mega pixels as claimed and equal to ordinary VGA f) Claiming 1 GB of internal memory is of no use, since apps can only be loaded on system memory which is 137 mb totally LG has sold a bad product to me in the name of optimus mails g) any complaints to lg customer service has not helped h) Live wall papers are not getting saved

[protected]@in.com, [protected]

I purchased washing machine in year 2009 ,It is just out of warranty and has stopped working.On contacting LG customer care ,the service engineer visited once and assessed that a part costing Rs .4000 has to be replaced .My machine cost is Rs.12000 and within just 3 years ,it has come to repair that too a costly part .Is this the quality of LG products ? What is the gurantee that the other aprts of machine will work well .Why should I spend more than 1/3 of the cost in just 3 years of machine?I am not happy with LG washing machine and its services.I had Whirlpool and Godrej washing machines earlier and their span of working was minimum 6 years .LG has only good outer looks ,but it quality is 0 and it is unsatisfactry
life span .

Hi,
I bought a 50 inch LG Plasma TV on 12 Dec2010 for my home theatre system from Ace Technomark Noida. Invoice no 3557 book no 72. It was just used to watch films. After about 1.5 years one fine day when we planned to watch a movie all of a sudden the screen went out. There was sound but a complete black out on screen. After contacting LG customer care they sent an engineer who said the screen needs to be replaced which will cost Rs 25,000. I would rather prefer to buy a new TV in that price. When we enquired the engineer further on how it happened with no reason he replied thats the life of the product. It works for 2 year At themax. The TV costed usRs 62000.. The TV was not even used extensively. I've searched on internet and found that many people have faced such issues on this model. My question is why LG dint rolled back the product . I will never buy any LG product in my life. Its a huge waste of money that I did which I am regretting now. Neither I had expected this from a reputed company like LG.

I registered a complaint 1810120 against Lg but to no vain. My question is do they use such inferior quality components which they can warranty upto 1 year only and after that one fine day you get a shock of your lifetime that the tv doesn't work and needs a repairment cost of 25k which is approx. half of your actual cost. A whole panel failed.. It's disgusting.

Regards, Shruti

I purchased a LG refrigerator model CVBZEBN/109NRKAI37701 on Dec 2nd 2011. It is still under warranty period.
on Sep 28th, I lodged a complaint about the cooling problem and was promised that someone would visit me within 24 hrs. On 29th, a person named Dheerendra visited and conveyed that the gas had leaked and it need to go to the workshop. The service request regarding this problem was RNA[protected]. The person told me the service...

i need the deafult settings of my system monitor lg 700e...shape , position , color , shape , special and brightness and contrats..please help me to overcome from this problem

Hii,

I am very much fed up with LG customer services at hyderabad.We brought a washing machine from LG in MAR2006 and was working fine till 2009,then in July 2009 htey said that we need to change the entire circuit then it will work fine and replaced electronic circuit by charging Rs.3500 then again in July2012 our mechine stopped working and we immediately called LG customer service they came and checked and said that the bearing or something issue with drum need to replace it and if replace u need not look till another 5 or 6 years then we said ok and they charged Rs.4500 and replaced that one with old parts and arguing with us that it is new part,and dropped the washing machine and when they dropped the machine the was no power and we didn't had a chance to test it.but when we thought o[censored]sing it there is no power pass into it is not working. No response and was calling them daily and they say we are coming but no one is showing,so I need the response as soon as possible


What action can we take

Hi,

I'd LG Service Engineer visit me 6-7 months back for a dead LCD TV complaint (Model Jazz 3280FR). without even checking the unit he point blank mentioned that the LCD Panel is dead & needs to be replaced (charge of 12k+ labour etc) which i did not agree to knowing how the units function - none of the buttons on the TV itself were working. with nothing done about the TV still had to pay the darn visiting charges of 700+

In this 4-5 months i managed to find an honest service technician (not authorized by LG) to check the unit and he stated that the VSM Board is not functioning which needs to be replaced. Now, i'm trying to get the spare from the service center and replace it on my own and the LG service center community are refusing to provide it to me unless i lodge a complaint after which some other crooked service engineer will come give his comments that i need to change what not? & charge me irrespective for 700+ fees on his visit.

I've talked to multiple folks right from the 1800 numbered folks to the following

[protected] some Balaji guy from the ALL (mightily) authorized service center who is supposed to be the supervisor but, sounds scary then Salman Khurshid
[protected] Sheetal from the Customer Care

I was given the number of some Manager who could've helped me but, it came as switched off ([protected])

Not sure, what can be done with such kind of folks ... Life is definitely NOT GOOD

Stay away from LG please

Sachin

[protected]

Wepurchased a microwave 8091 on 14.08,2012 from lg circuit mall, sector 8 ,chandigarh and when the engineer came for installation it was not working properly and he made some changes and even changed bulb of this said product. After that after every 2 months
a major part of the appliance stopped working and had been replaced but when it was repalced 4th time I requested the company to be kind enough to replace this product as after warranty period we will not be able to bear the loss of inr 2000/- Every 2nd or 3rd month as that part costed almost this much( including labour charges) and after 3 days another part of the product got damaged and it had stopped working and then again I requested the same but no responsible answer from the company. Instead of helping us the company officials are trying to harrass us in one way or the other and now the branch mnager, karnal is bothered about the earthing in our house where we are using other lot of appliances. We want replacement of our product and the company should also bear the cost of mental agony and harrassment being given by the officials of karnal office.The product is lying dead since 30.07.2012

Myself Dhiraj, had purchased a Refrigerator model no: GL-278VA4 on 08th July, 2010 from Big Bazaar, Netaji Subhash Palace, Delhi. We got, Refrigerator was faulty and it can’t able to cool. I had informed Mr. Manish at Big Bazaar and he suggested me to call LG customer care, I have done and registered a complain at[protected] on 09th july, 2010.

A technician was sent from the company who visited my place and filled gas. He assured me that my refrigerator will work fine. But this was a fake commitment.

Please note that Refrigerator stop cooling anytime for 2-3 hrs.

I have got fully non-cooling problem on 17th Sep, 2012. I had registered a complain next day. A technician Mr. Saukat (m: [protected]) was sent from “We Care” who visited and found there was some problem with gas flow. He has charged INR 1350/= for gas filling. A gas filler Mr. Sunil (m: [protected]) came to my place after 2 days. He finished his job and assured me that my refrigerator will work fine. But with in 2 Days.. my problem still alive.

I had complained again. They visited after 3-4 days and filled gas again. But all this go in vein. I am still suffering with same problem. Mr. Saukat told me that their is some internal manufacturing problem with refrigerator.

I have got a call from Mr. Jitesh (mob: [protected]), who had told me that he is calling from LG, had informed me that I have a option of replacement this refrigerator but I have to pay 40% of total cost and also that gas filling charges which he had charged was non-refundable.

I had already mailed/called so many times customer care[protected], We-Care and Mrs. Pandey. But they have no answer.

Some registered complaint numbers are: RNA[protected], RNA[protected], RNA[protected].

If my refrigerator was faulty with manufacturing defect then why I should pay for it. Also if gas filling was not the solution than why I have to pay for same. They had already charged me but nothing to solve my problem. I have a faulty/stopped refrigerator with a very bad odour in my house.
Please note that, I am a asthmatic patient.

Please find attached copy of bills for your reference.

Dhiraj Kumar
Shalimar Bagh, Delhi
Email: mr.[protected]@gmail.com
Contact No.: [protected]

we have a lg flat tv purchased from bhubaneswar, Orissa, India in the month of march 2002.
now tv is working perfectly. REMOTE CONTROLLER is not working.
REMOTE CONTROL SERIAL NO IS 6710V00083Q

WE APPROACHED LOCAL SERVICE CENTER, BUT THEY DENIED.

PL. DO THE NEEDFUL.


MANOJ KUMAR RATH
M- [protected]

I PURCHASED A LG REFRIGERATOR MODEL LG GL 195 SL 4 IN KOZHIKODE (KERALA) FROM ONE OF THE REPUTED DEALER M/S NANDILATH G MART VIDE INVOICE NO CLT 4272 DATED 23/7/12. THIS WAS FOR THE USE OF MY AGED MOTHER WHO LIVES THERE.
ON 7TH OCTOBER MY MOTHER NOTICED THAT THE SAID PRODUCT IS NOT COOLING. SHE MADE A COMPLAINT TO THE DEALER ON MONDAY 8TH OCTOBER 12. I ALSO MADE A COMPLAINT THOUGH THE TOLL FREE NO OF LG. INSPITE OF CONTINOUS FOLLOW UP WITH THE DEALER AND LG CUSTOMER SERVICE CENTRE IN KOZHIKODE, EVEN AFTER EXPLAINING THAT THE PRODUCT IS USED BY A SENIOR CITIZEN NO ONE TURNED UP FOR 2 DAYS. FINALLY TECHNICIAN TURNED UP AT 645 PM ON TUE 9TH OCT. AFTER INPSECTION HE SAID THERE IS SOME PROBLEM WITH THE GAS PIPE (IT IS CHOKED) AND HAVE TO TAKE THE PRODUCT TO THEIR LOCAL SERVICE CENTRE FOR REPAIR. ON ENQUIRY THAT THE PRODUCT IS LESS THAN 3 MONTHS OLD, AND IS THIS A MANUFACTURING DEFECT, HE COULD NOT GIVE ANY SATISFACTORY ANSWERS. HE SAID THE PRODUCT CAN BE TAKEN OUT OF THE HOUSE ONLY THE NEXT DAY AND CAN BE RETURNED ONLY AFTER 4-5 DAYS. I DID REQUEST HIM TO SPEED UP THE DELIVERY OF THE PRODUCT AS GAS CHARGING SHOULD NOT TAKE MORE THAN A DAY. HOWEVER HE SAID THEY HAVE LOTS OF COMPLAINTS PENDING AND CANNOT HELP. ON 10TH OCTOBER, WED THEY HAVE TAKEN THE PRODUCTS FOR RECTIFICATION, THAT TOO WITHOUT GIVING ANY ACKNOWLEDGEMENT SLIP. THOUGH THEY PROMISED THAT THEY WILL RETURN THE PRODUCT ON FRI OR SAT(12TH OR 13TH OCT) WE STILL HAVE NOT RECIVED ANY COMMUNICATION OR THE PRODUCT. MY MOTHER HAS BEEN TRYING TO GET IN TOUCH WITH THEM BUT NO RESPONSE AS NO ONE WAS PICKING UP THE TELEPHONE. AS YOU WILL NOTICE IT IS A WEEK THAT THE POOR LADY IS WITHOUT FRIDGE AND THINGS LIKE MILK ETC ARE GETTING SPOILED IN HOUSE. WE WOULD LIKE TO HIGHLIGHT THE FOLLOWING COMPLAINTS--- POOR RESPONSE FROM DEALER AND SERVICE CENTRE, NOT UNDERSTANDING THE DIFFICULTY OF THE USER WHO IS A SENIOR CITIZEN, YOU CAN UNDERSTAND THE TENSION AND AGONY SHE IS GOING THROUGH OVER THE LAST ONE WEEK, NO ACKNOWLEDGEMENT FOR PRODUCT TAKEN AND NO FOLLOW UP CALLS AND KEEPING THE CUSTOMER IN DARK. CONSIDERING THAT THIS IS ONLY 3 MONTHS OF PRODUCT, AND THE PRODUCT IS FAULTY, WE HAVE LOST THE CONFIDENCE IN THE SAID PRODUCT AND DEMAND A REPLACEMENT. FOR ANY CLARIFICATION YOU CAN CONTACT ME ON MY MOBILE [protected].

i complained for my microwave oven to LG COMPANY OFFICIAL SERVICE CENTRE on[protected]. call attended by company person, reassure us that they will clear our complain within 2 working days.
we repeat the complain on[protected] as our product was not repaired.
till now they didnot attended us.

product no. LG MICROWAVE OVEN MC-7880PSR
SR.NO 009 AMBT 003253
JOB.NO. RNA[protected] DATE OF VISIT [protected]

THEY CHARGED Rs.280 for this visit, but till now the complain is not cleared.

my contact no. [protected] [protected] arvind shah

servicing & water leakage

I purchased lg refrigerator 5 months before which is not cooling properly from the first day. I complaint many times in lg customer care about this but they didnt rectify my problem yet. My latest complaint no. In lg customer care is RNA[protected]. Please help me i m very helpless.

i had purchased a micooven in oct 2009 and since jan 2012 it is not working . I have been complaining to the lg callcenter /local branch /lgservice india id but no body listen laslty after i wrote in the facebook they call me and assured me they will rectify within 3 days but again 10 days have passed but no one is bothered .

Pathetic service .

can you help me with the resolution.

regards,
siddhartha
[protected]