LG Electronics Complaints & Reviews

Dear Mr. Mohanty,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

LG — Extended Warranty Certificate not received

I Nishikant Mhatre, bought LG 18.5" W1941S on Feb 03, 2009. It was having offer 2 years extended warranty.

I was staying at below said address:
406/6, Anand Vihar Soc,
Near Rly Crossing,
Kharegaon,
Kalwa (E), Thane 400605

But I have shifted to the address:
301, Subhadra Apt.,
'B' Wing, Behind Dhanraj Nagar,
Diva (E), Thane 400612

When I registered for warranty I gave Kalwa address & when I sent required warranty docs to LG's Delhi address I gave my Diva address. I checked on companies web site, it shows certificate has been sent through Blue dart courier AWB number [protected] on 27/04/2009 but I have not received any certificate from them. I contacted Blue dart they said it was returned to Solution Integrated at Delhi address but they do not have contact details Solution integrated.

I want certificate to be issued to me at my new address. I tried to contact on contact number provided on co's web site but it says no not in used. I called on co's cust care, they are guiding me to call brnach but when I call to branch they dont have any info abt the extended warranty certificate.

Details of docs sent by me to co's Delhi addr:

Name of courier: DTDC courier and cargo ltd.
Date : 23.03.09
consignment no: M42209823
Cust ID: NS0602203

L.G Monitor — Operator keys are not working

My self ravi sharma from sudershan park F-281/b near moti nagar. A few months back i had purchased l.g monitor 15"inch. now it's button are not working so please send your executive to repair it.thank you

L.G. — LG not listen

We bought LG REF 405YVQG4-390LTRS on 03/11/2010, from Kohinoor Electronics, while delivery time it has dent on body, delivery men informed us that they will inform to the customer care dept. and change the door, since long we wait for them they are not visit, We paid all EMI regularly but there is no response from the Kohinoor Electronics as well as LG Co. while we bought a new LG Washing Machine FU1021PFRV 9Kg from Kohinoor Electronics on 14/08/2011 a same problem repeat with us, Its body has dent we lodge complaint on 61160400 for that in Kohinoor Electronics and they give us Complaint No.AUG 1515, after that no response so we called them 17/08/2011 but no action from Kohinoor Electronics but Ms.Pooja inform us LG.C.C No.30910901 a complaint attend by Mr.Tarun and C.No. is RNA[protected], again no response again call and get number of area sales manager Mr.Sachin [protected] on 18/08/2011 waiting for them but no action so we called on 24/08/2011 so we finally called to Ms.Pooja and informed that we are going to return and bare lots of phone calls as well as going to make stop payment they immediate send new machine and take back the damage machine soon, when a Technician ([protected]) visited our home we saw him a LG Fridge he inform and make a not for exchange a Door but no result till date meanwhile we called on C.C. and here all complaint ref number for short to understand how LG not listen customer attn.by Mr.Akhil Dt:19/09/11 RNA[protected], again Mr.Akhil Dt.22/09/2011 RNA[protected] again Mr.Prashant Dt.03/10/11 RNA[protected] RNA[protected] again Ms.Sashi 12/10/2011 RNA [protected] again Mr.Tahir RNA[protected] a last Mr.Anand 22/10/2011 RNA[protected] Mr.Anand informed us that our complain attend by M/s.Sigma Services on 21/10/2011 and they made report that we are not interest to pay the changing door's amount, so we get the Sigma Services No. from Mr.Anand, we called on[protected] and talked with a lady, informed her our complain number she told us same that we are not interested to pay, we asked her when a service men visited our home? we want to see/ require a visit report card, so she put a line on hold and Mt.Tafuiq came on line and promise us that their person will visit our home. Mr.Rakesh [protected] service boy visited our home and inform that we have to pay some rupee for change the fridge's door due to more then 6 months passed, now we want to know why the LGCC not send them men on time for that? why we bare for all when we lodge complaint again and again? is there any chance to get some result? or any responsible person name/number to talked with them and may they listen our problems.. because we complaint and the service men never contact us and directly made a fake report. as we saw your programme in CNBC news there you provide a service and healthy work and give justice to all dear customers.

Mrs Deepa Panchal Mumbai. [protected]

Refrigerator GL-245FEDG5 — RNA 130228001880 STILL NOT HEAR

I had brought one refrigerator on 20/06/2012 from greater noida and after a few time o[censored]sage it stated to create problems, i complaited it and on 20/02/2013 engineer came and took the freeze, they were saying that there is a gas leakage problem in it, and when they returned it back its ice chamber door frame was broken. Initially i refuse to took that broken freeze but they promised to get it repair as soon as possible( Mr Magvender mob no [protected]), i also mention it in receipt slip. After lodging the complaint in customer helpdesk i received complaint id RNA[protected] then one engineer come to check the refrigerator and took some snaps of it. But it has been more than 14-15 days no news were hear from your side.
Kindly look into the matter as soon as possible.
Waiting for response....

From
Mr Anand Singh
Mob no [protected]
Flat no 608 ITBP CO OP Housing society
Sector PI 1
Greater Noida

Dear Mr. Anand,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG 32 inches LCD TV — not working

I had purchased one LG LCD TV from you on 27.05.2009. With in a month of purchase it developed some fault and I logged in with LG customer care and the Service Engineer who inspected the TV told us some components have bursted and offered to service the TV.

But I did not agree for servicing. Only replacement of the TV is acceptable to me as the fault occurred due to manufacturing defect. 2 months back i lodged the complaint, But so far no response from LG.

LG TV — Complaint not attended

There was a fault in the sound of my LG 25" TV. I complained on 23rd of October and the engineer came on the 26th of october.

He said there is a fault in the sound. Some part has to be replaced and since then till today 7th November there is no response from LG.

I have been calling thrice everyday for the same. My old parents cannot watch TV at this moment for the past 14 days.

LG — NOT ATTENDING COMPLAIN

MR. Mukeshbahi K. Bhagora
B/39 shubh amar society
Anandnagar cross road,
Nr. ashray tower
Ahmedabad-380051

COMPLAIN ABOUT MY REFRIGERATOR IS NOT WORKING A DATE OF 13/06/2009. THEY ARE COMING ON 15/06/2009BUT WANTS A TIME AND TOLD THAT SOME MECHANICAL PROBLEM IS OCCUR ON MY REFRIGERATOR.. THEY GARUNTAY ME THAT REFRIGERATOR WORK ON 17/06/2009. BUT MY REFRIGERATOR IS NOT WORKING ON THAT DAY. AFTER I COMPLAIN AGAIN IN COMPANY . THE ENGINEER COME AGAIN ON 19/06/2009 AND TOLD THAT WIRING IS NOT PROPERLY ON REFRIGERATOR. HE AGAIN DO SOME WORK BUT COOLING PROBLEM IS NOT SOLVE. AND HE REGISTERED THAT IN COMPANY THE PROBLEM IS SOLVE. AGAIN I REGISTERED COMPLAIN ON 20/06/2009, BUT THAT TIME COMPANY SAYS THAT YOUR REFRIGERATOR COOLING PROBLEM IS SOLVE.I TOLD THAT MY COMPLAIN IS NOT SOLVE. AGAIN COMPANY REGISTER MY COMPLAIN BUT NOT SEND ENGINEER.

LG TV — transistor sc5858

lg 49 inches tv transistor sc5858 has burn not available in hyderabad market please give me a nearest address to purchase transistor thanking yoy sir

LG COUSTOMER CARE NOT RESPONDING COPLAINT PENDING FROM THREE MONTHS SPLIT AC NOT COOLING.

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

LG — Pathetic Consumer service

LG has been pathetical, unprofessional and ignorant worst than unorganized television repair setups. Responding to my television repair complaint LG’s service engineer turns up after few reminder calls, checks the TV finds fault with some spare. Since he was not carrying the spare commits to come back next day and fix it. Again few calls for his delay in coming, reason spare not in stock, finally he turns up repairs the TV and leaves. Next morning when I switch on the TV and check, I find the problem still persisting. I text message him and he responds spontaneously, comes checks the TV and admits. He tries to fine tune technical numbers but in vain, calls up his colleagues and checks on the details. With the details unavailable he opts to check with customers TV sets come back and finish the job. Three days go by I finally call him he says he is unable to get the desired details; he would have the TV taken to workshop and get it fully repaired there. Two more day pass by I call him again and he is also surprised that the TV is not picked finally after few calls and rude talk, my TV is picked up, a standby provided. Five day pass by no communication I call back TV is repaired is under observation and would be delivered tonight. As expected it didn’t happen, again few calls some email messages and the TV is delivered the next evening. To my surprise again problem still persisted, I call back the engineer, he promises to come the next day. I call him the next day, since it being a Sunday he excuses himself, I understanding the scenario ask him to come Monday morning. Monday morning I wait for him in vain, and then I call him at 2 pm he says there was an internal meeting and hence he could not make it, I am annoyed. He finally comes and checks, it’s the fault of tata sky he says, and then I ask him how did the standby TV work fine.
He is clueless recommends to get the TV picked again but this time without standby, I am once again fuming, he lodges in a complaint and leaves. 7 day pass by nothing happens despite I registering complaint after complaints on line each day. I finally call him up once again he is surprised, then asks for 2 more days time to get the TV picked, I agree but warn him of consequences if this time it is goofed, I also text message my warning. Again nothing happens, irrespective of my daily complaints on line. Finally I email to higher authorities after 5 emails in 3 days I get few calls apologizing, but with no satisfactory explanation. Worst still I get an email stating that your set has already being repaired if you have further problems please communicate (height of ignorance).
I am so annoyed 20 days of persistent following, emailing registering complaints, phone calls had no effect pouring water on duck’s back, I refused to let my TV be serviced by unprofessional, incompetent LG. And very promptly I get a message “your complaint is closed”.
I intend to caution general consumers to give a second thought before purchasing any LG product based on my true experience. Consumer would definitely get a product which gets spoilt in few years and the support service pathetic.

LG — Pathetic services by lg and its employees

I had purchased a 580 litre fridge of Lg and has been struggling to get the issue resolved for a default in the refrigerator.. I have written several mails to the customer care and also have spoken at least 50 times with 2 gentlemen named Prful Chandra and peasant patio supposedly handling Mumbai location.. Service mechanic have visited the house for refrigerator inspection and also taken the defective material for inspection and also taken picture of the same supposedly to be sent to their Korea office...I am constantly calling praful and also to peasant but they do not answer my calls also now.. I have Ben following up on this for moe than 1 year now.. Have al the mail trails for record production and also have started maintaining call details to be produced.. Can u h ell me in obtaining e conatct details of the right person t highlight this..

Dear Sir,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

LG — Harassment

Been filing complaints since October but still no solution

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Satish,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Dear Mrs. Dhawan,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Dear Mr. Basu,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

Dear Albert,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly.

For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

LG Refrigerator — Pathetic Customer Service

Hi,

My Refrigerator has developed some faults and simply not working.
I have regiestered a complaint number F9C41305020 more than 2 days ago, but so far no one has attended to it inspite of repeated reminders to the customer care.
This is really not the kind of service one would expect from LG.

Regards,

Gaurav.

To,
Dear Sir/Madam,

I have 10 days before complaint what happen and whar are doing
my reffrigrator is not cooling please help me,

A-65/2, alla mohalla, Tehkhand, Okhla phase -1, new delhi-110020
Mobile No, 91+[protected], [protected]

LG Refrigerator — No Repair/Replacement even after 2 weeks

I Bought a LG refrigerator in year 2009.I complained with LG for a Faulty refrigerator last week. Complaint Number:RNA[protected]..After two days an Engineer came and told us that the compressor is giving problems and he would change the compressor the next day. Since then no one has come to get it repaired. I heard the service from LG is good and this is what we get. No refrigerator in 44+ temp and pathetic service from you people. I should have heard others and should have bought Samsung.Please look into the matter or else i have to complaint to your senior authorities..

I Have already sent email to LG customer care and called like 5-6 times..
R.D Singh
[protected]

LG — LG worst service for a Refrigerator repair

Hi,

I have been contacting LG since 15th March 2012. Complaint no is RNA[protected] but nobody is bothered to get my refrigerator repaired even after repeated calls to these people. Their technician came on 16th and gave us a no of another technician who we were supposed to call for gas refilling. Is this our job?

Then we kept calling this guy and this guy gave another no who said that he would reach our home at around 6:30 pm on 17th. When we called him again at around 6 PM he said that he wont be coming and we should talk to his supervisor. Are we supposed to this only? Then i talked to the call center supervisor Mr Mukesh who took these guys online and these guys gave non sense excuses and even after my repeated request to arrange an engineer yesterday they didnt send anybody. Their branch head Pooja didnt even picked the call.

Yesterday only i got a call from some engg who told me that the engg would reach at my home today morning but till now i havent received any call and still waiting for the refrigerator to get repaired.

I dont know how much time will they take.

Life`s not good with LG. Its hell !!!!!!!!

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG — Pathetic Customer Support

Hi,

I had bought a 260 litre double door LG refrigerator on 13/10/2011 and had also done an annual maintenance contract for it by LG (HLP No. MG 011254).

Suddenly towards the end of january this year the refrigerator stopped cooling and the food inside started to rot and hence on 30/01/2013 we lodged a complaint at LG 1-800 customer care number (complain ticket no. RNA[protected]. After a couple of days a mechanic visited my home on 01/02/2013 for servicing the problem but after inspection informed us that this problem is beyond repair and hence the whole refrigerator will be replaced by LG since it is under AMC.

After that whenever I called at the local service centre, I was told that checking the warehouse inventory and arranging for a new item will take about a month and it will take time before I receive the new refrigerator.

Firstly, this is very surprising to me that a company like LG takes so much time in handling a replacement case even when the customer has done an AMC ! Secondly, a refrigerator being such an absolutely necessary item without which a household cannot even properly operate since the food will get rotten and there will be other burdening tasks, the customer should at least promptly get a temporary arrangement if the actual replacement takes so much time.

So after waiting for more than 3 weeks, since I neither got a replacement nor a temporary arrangement and it was becoming increasingly difficult for me to run the household without a working refrigerator, I again wrote to their email id and also posted on their facebook page requesting them to urgently look into the matter and solve my problem. On 22nd February they wrote that they will get in touch with me soon. Today is 3rd March and they have not contacted me yet. It's now well over a month that my refrigerator is not working inspite of having an AMC. How much more do I have to wait ? Seems like LG is trying to test customer's patience !

And when I myself now call at the cell number of the local service centre supervisor (provided by their 1-800 customer care), nobody picks it up or calls me back. Looks like phonecalls, emails, facebook posts nothing work for LG. LG stands for "Lut Gaya" !


Thanks,
Sumalya Mukherjee.
91-[protected]

LG — Mobile Phone

I have lost my LG mobile, Model no. KG 300, on[protected] at Shopper's Stop, S.V. Road, Kandivli (West) while paying my bill for the mobile approx. at 9.00 p.m. the unit detail are as follows
Model No. KG 300-IMEI NO. [protected]-S/N 703ATFZ166483. if some one can please help me to trace out the stole/lost unit.

I have been trying with your lg mobile service centre in mumbai i.e at Jawaharnagar, /goregaoan and Borivali (west)_ both do not have battery for my mobile handset model C2500 which was first of LG's mobile launched in mumbai.

would you please assist me to get one.

LG/MOBILE PHONE — REPLACEMENT OF LG DEFECTIVE HANDSET(LG OPTIMUS ONE P500)

Sir,
I have purchased a BRAND NEW LG mobile phone(LG OPTIMUS ONE P500)
EMEI NUMBER [protected]
BIL NO 8585 (BOOK NO 172)
on 8th april 2011 for Rs 10300/-
from HOT SPOT SEC 8 RK PURAM NEW DELHI....

.just after 5 days i start facing problem with my handset like

1). hardware problem i.e back panel of the handset was loose
2).The SIM card stop functioning in roaming
even after using another new SIM card, the problem remain unsolved.

3.set goes automatic on and automatic off.
4. set automatically hang up and restarts after removal and re-inserting the battary

5. service engr told that this set has a manufacturing defect in its processor.

service centre engr advised that the mother board will be changed but I may be given a new piece as I am being harrassed by LG.

AFTER REPEATEDLY (MORE THAN 6 TIME) VISITING SERVICE CENTRES, THE FAULT COULD NOT BE RECTIFIED.

no one take cares from LG...........................LG may be advised accordingly to save the consumer from further harrassement



regards..............kishan [protected]

LG / Mobile Phone — Regarding The Repairing of Handset

I Purchase Handset LG-S365 on 9-7-2011 ond after 3 Months the handset becomes faulty and i went to the service centre new mass communication, 68, Mughal Canal ,Karnal and they check it and make Job Sheet After 10 Minutes They asked that the Handset Antenna is Broken and the Handset is Physical damaged and warrany is void . there is no physical damage at the time of job Sheet ,antenaa is broken at the time of opening and they refused to repair it. please make the solution

Dear Smriti,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us at [protected]@lge.com

Regards,
LG Customer Support Team