LG Electronics Complaints & Reviews

I am Sabyasachi Haldar staying in A-80, Sector-30, Noida, UP (Mobile No. [protected]). I have purchased an LG Refrigerator on 07/07/2011 (Model No. 308VE5- 290 Liter) from Pankaj Electronics of Mayur Vihar Phase-I, New Delhi. Immediately after purchasing there was a problem of cooling and I have registered a complaint on 17/07/2011 (Complaint No. RNA[protected]. Service Engineer came and adjusted the cooling knob only but there was no improvement. Again I launched a complaint on 19th Sept 2011(complain No. RNA[protected] and at the same time sent a mail to your LG Service regarding the same (please refer the trailing mails). They advised me to be in touch with Branch Service Manger Mr Atul Wadhwa on his mobile number 0- [protected]. I called him and Mr. Babu/Shivendra has come and again adjusted the knob but there was no improvement. I have not launched any fresh complaint afterwards and was in touch with Branch Service Manager as per advice of LG Service and service engineer came several times but there was no significant improvement of cooling and they were just killing the time. I requested for replacement of the refrigerator but not possible as informed by Branch Service Manager. Afterwards I lost interest of pursuing the same and that time the problem was moderate and during this process warranty period of one year got expired. The same problem persists and it is actuate now with no cooling at all and I again launched a complaint (RNA[protected] on 16/11/2012. The Service Engineer from LG came on 16th Nov. and told that gas needs to be refilled and due to late time not possible and will be done on next day (17th Nov.) and I have to pay all charges including service charge (approx Rs. 1100/-) which they could do in the warranty period at free of cost. On 17th Nov. service engineer tried to fill the gas but failed and told that gas cooling pipe need to be replaced and I have to pay for all, which cost me around Rs. 2200/-.

My question is that why these same replacements not had been done during the warranty period? Immediately after expiry of warranty period how all these parts get non-functional?

Please do needful and refund the money I need to pay for replacement of all parts, otherwise I will go to Consumer Forum because you people don’t care at all for your customer and this must be my last product of LG.

I don't know whether you take this issue seriously or not but for me this is extremely serious. I bought a LG double door fridge on 32st july 2011 and now it is not working. I launched a complain RNA[protected] and
engineer came and told the fridge had leak and it has corrupted all the parts and it needs to be taken to workshop. Since my warrenty period of 1 yr is over there will be charges on each item.


I just wanted to know do u honestly believe LG fridge lifespan is 1 year ? If that is so I don't have any things to say if not please take this from my home so that I can make some space for another fridge.

I am so delighted to your product and the quality of "CUSTOMER CARE" I shall henceforth make sure I don't buy ANY LG product in future.

Assurance of Genuine OR Duplicate Product sold
Purchased a Micro oven model MC 2149BB, from L.G. SHOPPE , 70,G.T. Rd,Bhanga Pachil, ASANSOL,on 24.10.2011.After attending the cooking classes organized by LG my wife started the oven.
The oven worked fine for a month. On 25th. Dec. she prepared the mixture for a cake the oven did not operate. Service center was ( via the Shoppe) informed & attended it after 2 days. They came and said fuse had was loose in the holder & fixed it.
Again on 1st. Jan.12, there was body short problem (this was detected when she by mistake touched the oven she received an electrical shock). Service center was informed through dealer, they came after a week, but unfortunately there was transformer fault their there was no supply, when my wife told them that the oven had body current they simply told that there is an Earthling Problem—ok.They went back. I called my electrician to check the faulty earthing system—after through check up no fault was seen .We had installed good earthing as use heavy AC in home. The was not operated for some time.
After all check up’s, oven was started to prepare a cake on my father’s birthday who is 90 years, she received a severe electrical shock & had a injury. Now she had a fear o[censored]sing the oven.
A complain was launched through mail (RRA[protected].The very next my complain was attended by a Technician of LG & I was informed that the Magnetron was defective was to be replaced.( Oven fuse blown off replaced by a thick wire).
Right from the purchase the oven was having one after one problem. I immediately took the oven to dealer for replacement as the product sold was not genuine because LG being a reputed Company cannot have so defective product sold in market, as I have heard that LG has a good Quality Checks facility. I dropped the Oven in their Shoppe, & I told them I will take it after getting assurance from LG that it is totally fault free & save to use & it is also genuine (as I have heard that is shoppe sell duplicate item).
After a month on 24.09.12, from service center of LG,Hutton Rd, delivered the oven at my home.
At first my wife refused to take delivery of the oven. She rang up the Shoppe the salesman said to take delivery of the oven & he will arrange to take up the oven within 2 days from my home. Since then they never tried to contact me but I contacted them they told me that we sending our representative to collect the oven. However this was not till date.
More ever it makes me feel sure the product which I purchased was not genuine, as lack of response from the Shoppe or service center.
When my wife asked the technician about demonstration that the oven fault free from electrical shocks, they simply denied it and left the oven in my veranda, she fears about the oven is fault free.
Service center at ASANSOL, is of no good, as they do not have good technician (I think) or parts (ex. fuse that was supplied by the oven was replaced by a thick wire as they were tripping my line), as such a fault cannot be rectified----why?
Now my is fear o[censored]sing the oven as it might not serviced properly—then why did not give demonstration.
So I request you from your side to indicative steps to solve my problem or make them to refund they money &as i have no faith in this product.
Thank You,
Kushan Sarkar,Gouri Niwas, South Dhadka, Asansol 2, (W.Bengal). Contact no: [protected]

Dear Sir,
I request you to kindly look into this issue for an early solution.

I have purchased a LCD TV 42 " Jazz on 27the Nov 2008 model no 42LG80 FR from Fundamental Electronics Pvt Ltd south city Kolkata.
Recently I had witnessed a problem ,my set was automatically getting off. But on 5the Nov thee screen of my TV set became totally blank and thee LED lamp on thee panel stopped glowing.
We made a complaint to LG customer care and thee Complaint ID is RNA[protected] on 8the Nov. but I am sorry to say thee thee problem is not resolved till date. I have called LG customer care twice and few times to LG franchisee at Kolkata but they are saying that thee spares are not available withe us or withe thee company. Under the circumstances I am surprised to understand how a company like LG functions. This organisation is behaving like a local electronic manufacturer. Do they want to punish people who have trusted LG brand.??????????
( More over I have made a subscription for HD dish TV and I am unable to enjoy it without my TV, I am loosing money. )

Thanks and regards
Rajeev Khanna

Hi Sir/Madam,

I have purchased your Home Theater Blu-ray HB806TM (from Reliance Digital, Shipra Mall, Indirapuram, Ghaziabad, U.P.-201009) on 11-Nov-2012. And I have already conveyed the message to your sales

Executive Mr. Prashant (Mob No: [protected]) that please install it on Monday, 12-Nov-2012 (any time). Because 13th-Nov is Diwali and we are going to our Native place (for next 3-4 weeks) on 14-Nov-

2012 morning. Your dealer has said that it will be definitely install on 12-Nov-2012. But still we were waiting for your confirmation call and engineer till night. And still didn't get any Installation call and engineer.

So that I had called to LG Customer care on 13-Nov and launched the complaint then got a phone number of Swastik Service center ghaziabad (Mob No: [protected] / [protected]) and he said that he is not

able to install today on 13-Nov-2012. He can only give demo of Home Theater, Installation will happen after Diwali. So my question is that if he can come here for demo then what is the problem with

Installation?

We got your product yesterday at 9:00AM and still we are waiting for installation??? It just ridiculous and irresponsible behavior of LG. I really frustrated at the beginning of buying a product of LG then What

would be your service in future?

Now, what should I do?
I am going to my Native place for next 3-4 weeks.
So, please return and bring back your product (Home Theater Blu-ray HB806TM) and give my money back ASAP.

Regards,
Anand Kumar Sinha
+91-[protected]
[protected]@gmail.com

Dear Sir/Madam,

With reference to the above subject.

We bought LG 3D LED TV on 10/10/2011. Within six months there was
problem in display and it was rectified by LG service engineer.Which
was under warranty. Now again the same problem persist on
09/11/2011.Now LG service engineer is asking for Rs.35000/- to
rectify the problem. Which is very painful.

Request you to kindly look into the matter and do the needful by
replacing the product.

Complaint No : RNA[protected]


--
Best Regards,
Sampath Kumar.
[protected]

Dear Sir,
I Am Mukesh Kumar Sharma-118-A , New colony Mukundoura Road , Kharda Bhankrota, Jaipur and my contect number is [protected] , I am puraches new Lcd Tv on Dated :- 09 Nov 2012 from Videon Electronics & Tevevision- Jayanti Market, jaipur and not esstiblised connected conection and fiiting from home service by company,and i purchess for dipawali festival


So please Notice my complain and arrange and provide your home services immidetly today

Thanks/Regards
Mukesh Kumar
jaipur

I purchased a 42 inches scarlet LCD TV from authorized LG showroom about 2 years back after 1 year there was a black line that appeared on the TV screen on one side later on some shadows of picture started developing on the screen i reported the matter twice to LG customer support they visited my home and said that this is very rare defect that occurs one in a lakh and they will have to change the screen panel and as the warranty was only for 1 year i will have to pay 19000 Rs ...for that...This is a big question on the quality of product sold by LG..as my LCD has never been moved neither misused still this defect occured,....

Ashish hooda
[protected]
panchkula

RNA[protected] Dated 01/8/2012 .I purchased a microwave oven ,and the machine lost functions one by one.Though I have made complaints ,the company is not providing after sales service.Now the repairing authority is telling that since the spare is not produced by the company,I should get it repaired by some local people.But there is nobody available who can repair it without a spair.How can the company be so irresponsible? After spending Rs.10000/- I could use it only for six months.How can I get the machine replaced?

I had taken an extended warranty from LG for my Split AC on 2nd June 2012. Despite calling up their call center multiple times, no one has turned up for service even once. I escalated this to the senior officer customer care - Mr. Shaji Sayeed @ [protected]. The attitude of this officer was pathetic, and he asked me to go back to the call center and register a compliant.

I have demanded a complete refund of my AMC amount with damages, but there is no response from their end

Wonder what LG is upto in India ???

LG Electronocs
KADUMBADI on Nov 9, 2012
FRIDGE REPAIR
DEAR SIR
MY LG DUBBULDOOR FRIDGE IS NOT WORKING ONE MONTH I CALL TO CUSTAMERCARE HE SEND THE MECHANIC WITH 15 DAYS HE WILL COME AND CHECK THE FRIDGE AND SEND THE ONTHER MECHANIC FOR GAS HE FILL THE GAS AND COLLECT THE MONY FROM RS.2115/BUT STILL MY FRIDGE IS NOT WORKING I CALL LG SERVICE CENTRE MANAGER HEIS NO.IS [protected] MONT ROAD BRANCH HE ALLSO NOT RESPONSE ME I VERRY ANGRE FOR LG SERVICE

My lg flatron plus 21 inches tv making a sound like issssssssss when it was turned on
some times sound will come ofter some time

My complain number RNA[protected] made on 16th Oct 2012 at LG customer care for my Microwave oven is not attended till today (06/11/2012).

When I called the customer care toll free for the third time, the person who attended my call agreed that over 600 customers are facing such issue in South India.

I called local service center so many times, they returned my calls couple times stating that they would come in 24 hrs. Several 24 hours have gone now.

I also made another complaint through their website:

Request Number : CNA[protected]
Request Date : 11/03/2012
Product : Microwave Ovens
Product Number : MJ3281BCG

There is no answer to this too. I do not know how to handle this other than going legal, since their customer care is totally shut down. The product is 5 months old, Under warranty- and LG India advertises it heavily as a higher end Charcoal model. Anyone can advice how to go about this?

Hi,
It gives me immense displeasure to lodge this complaint. I, MAJOR JITENDRA CHATURVEDI, had purchased a new fridge ( LG Refrigerator Model No- GL285FEG5/2011) in DEC 2011. Since January 2012, I am Continuously Complaining for very less cooling due to which food and other products getting spoiled. After numerous Complaints the SO CALLED SERVICE CENTRE o[censored]rs was kind enough to send the technician. He checked and told to close the fridge overnight and start in the morning. Next Morning when we restarted the fridge, the problem remained the same. I told Service Centre that if there is a Problem in the set, you please change it. But there approach to the problem seems as if they want that the warranty period should get expired so that they can charge heavily thereafter.
During month of Oct 2012, when I told Service centre that u please look into the issue else I have to report to ur higher ups, to which they replied that they will give on last chance and still the problem persist, they will replace the fridge.
Yesterday, i.e. 05 Nov 2012, one of the technician came to visit. Being in army, it took me five min to reach the Security gate to get him but by that time he left and when I Spoke to hi on mobile to come back as I m waiting at the gate... his reply was very roud ( stating that can't u understand hindi, I will not come now).
I will request you to kindly change the fridge or get my problem solved. the warranty is getting over in DEC 2012.
regards
MAJOR JITENDRA CHATURVEDI

I HAD PURCHASED AN LG CTV ULTRA SLIM MODEL NO:21SB3RV4TP.ATRDLLN BEARING SERIAL NO:112NCKJ076597 FROM M/S:MODERN TRADING CENTRE AMRAVATI, ON DATE:27/12/2011 .
I WAS FACING PROBLEM RELATED TO SWITCH OFF SPOT IN CTV FROM LAST 20 DAYS I FIRST APPROACHED THE DEALER TO INFORM HIM THAT PRODUCT IS HAVING SOME PROBLEM ON DATE 25 OCT 2012 AND WAS EXPECTING SOME BODY TO VISIT AND ATTEND THE COMPLAINT, SURPRISING NO BODY ATTENDED THE CALL ,BUT WHEN I AGAIN APPROACHED THE DEALER TO RESOLVE THE COMPLAIN ON 31 OCT 2012 THE DEALER
SHOWED A VERY CASUAL ATTITIUDE AND WAS LEAST BOTHERED TO RESOLVE THE COMPLAINT ALSO DID NOT PROVIDED THE COMPLAINT NO ALSO WHILE SPEAKING TO HIM
I ALSO ENQUIRED WHEATHER HE CAN REPLACE THE PRODUCT AS THERE WAS A MAJOR PROBLEM IN UNIT HE REFUSED TO DO SO.
THEN I CAME TO KNOW ABOUT THE TOLL FREE COMPLAINT NO WHERE MY CALL WAS REGISTERED WITH COMPLAIN NO:RNA[protected] ON 31 OCT 2012 ON 1 NOV 2012 THE ENGINEER VISITED AND RESOLVED THE CALL ON 02 NOV.

Dear LG Management,

This is with reference to an LG airconditioner which I bought on[protected], I am writing this mail as the last option left with me to resolve a problem that I have been facing for almost1.5 years.

Product Details:

CODE: LWA3CR3A
ITEM NAME:LG AC LWA3CR3A 1T WIN
CHASIS NO.: 104PAAJ001152
ECODE: U12
AMOUNT: INR 17000
PURCHASE DATE:[protected]
PURCHASED FROM: VIJAY SALES, GHODBUNDER ROAD, THANE (MAHARASHTRA)

The AC has been making noise since the very early days of its purchase and in past 1.5yrs there have been:

1. 4 services without solution to the noise issue, the engineers who would come, would clean the AC, adjust here and there or put some newspaper, which would reduce the noise for a while but would start again in sometime.

2. several visits by engineers and other LG staff to find the problem- one would say compressor, other would say 'regular window ac noise', 3rd one would say installation problem. As if some training session was going on.

3. Ac underwent 1 repair at service centre, again with no solution, I wasted some money in this process.

4. Ac underwent 1 change of compressor, yet again without solving the problem

5. The service centre manager (Mr. Imran) and senior engineer (Mr. Hussain) have sent a recording of the noise to LG regional sales manager (Mr. Vivek) on[protected].

6. 3 reminders through phone call and sms have been sent to the LG regional sales manager (Mr. Vivek), but no response.

7. N number of calls and follow ups in the entire 1.5 years.

8. 1.5 years of mental agony

I have hardly used the AC, as the noise gets so loud in couple of hours time, that the whole house vibrates. It actually gives headache.

I am extremely dissapointed by the product and service quality of LG, never expected such substandards.

Require immediate solution to the problem
--
Regards,

Preeti Anand
A/601 GREENWICH APPT
HIRANANDANI ESTATE
NEAR JOGGING TRACK
THANE WEST

sir,
I Manish kumar wish to state that i want to buy an LG LED TV on EMI as per advertisement given in the paper dated 31st oct,2012 in HINDUSTAN newspaper of Bihar.But the dealer in my town i.e D.C.LAL & SONS ,tower chowk, Darbhanga, Bihar has denied the EMI services.He is not accepting the advertisement given by LG Electronics.I had already filed this complaint earlier also but i don't recieve any information regarding this.so please once again i wish to say that take some action.
kindly look into the matter.
thanks & regards
Manish kumar

DEAR SIR,

i HAD PURCHASED LG REFRIGERATOR ON 15/11/2011 BUT WAS UNDER BREAKDOWN ON 1/10/2012, THE SAME WAS CONVEYED TO SERVICE CENTRE AND HAD ASSURED TO REPLACE IT BY NEW ONE, WHEN WE WERE ASKED TO CHECKED THE REPLACE NEW PIECE WE FOUND THAT SOME ACCESSORIES WERE MISSING CHILLING UNIT AND CONNECTION PIPES OF THE COMPRESSOR WERE TEMPERED THIS WAS CONVEYED TO THE HEAD OF THE SERVICE CENTRE HE SAID THAT IF YOU WANT YOU TAKE THIS PIECE IT WOULD NOT BE REPLACED BY ANOTHER ONE, HOW CAN WE TAKE SUCH PIECE AFTER PAYING FULL MONEY HOPE TO RESOLVE THIS EARLIEST AND PROVIDE US WITH NEW BRAND PIECE

KIRIT JOSHI
JAMNAGAR
GUJARAT
[protected]

sir,
i buy a refrigerator.but it distroyed it self after buying one month.please check and repair your product

I registered a complaint on 28th October regarding my inability to start the TV.I had to push the on/off button 20 times to get the TV ON.Service Engineer came on Monday 29th and said that he has to chabge PC Board.Despite several calls on a daily basis he was unable to service my TV.He has left the back panel open with no screws to hold the screen.
Despite repeated calls to LG Customer service nothing has been done.
This is to request potential TV buyers not to buy LG in Chennai as the service support is pathetic and indifferent.
T G Rajagopalan