LG Electronics Complaints & Reviews

My complain number RNA[protected] made on 16th Oct 2012 at LG customer care for my Microwave oven is not attended till today (06/11/2012).

When I called the customer care toll free for the third time, the person who attended my call agreed that over 600 customers are facing such issue in South India.

I called local service center so many times, they returned my calls couple times stating that they would come in 24 hrs. Several 24 hours have gone now.

I also made another complaint through their website:

Request Number : CNA[protected]
Request Date : 11/03/2012
Product : Microwave Ovens
Product Number : MJ3281BCG

There is no answer to this too. I do not know how to handle this other than going legal, since their customer care is totally shut down. The product is 5 months old, Under warranty- and LG India advertises it heavily as a higher end Charcoal model. Anyone can advice how to go about this?

Hi,
It gives me immense displeasure to lodge this complaint. I, MAJOR JITENDRA CHATURVEDI, had purchased a new fridge ( LG Refrigerator Model No- GL285FEG5/2011) in DEC 2011. Since January 2012, I am Continuously Complaining for very less cooling due to which food and other products getting spoiled. After numerous Complaints the SO CALLED SERVICE CENTRE o[censored]rs was kind enough to send the technician. He checked and told to close the fridge overnight and start in the morning. Next Morning when we restarted the fridge, the problem remained the same. I told Service Centre that if there is a Problem in the set, you please change it. But there approach to the problem seems as if they want that the warranty period should get expired so that they can charge heavily thereafter.
During month of Oct 2012, when I told Service centre that u please look into the issue else I have to report to ur higher ups, to which they replied that they will give on last chance and still the problem persist, they will replace the fridge.
Yesterday, i.e. 05 Nov 2012, one of the technician came to visit. Being in army, it took me five min to reach the Security gate to get him but by that time he left and when I Spoke to hi on mobile to come back as I m waiting at the gate... his reply was very roud ( stating that can't u understand hindi, I will not come now).
I will request you to kindly change the fridge or get my problem solved. the warranty is getting over in DEC 2012.
regards
MAJOR JITENDRA CHATURVEDI

I HAD PURCHASED AN LG CTV ULTRA SLIM MODEL NO:21SB3RV4TP.ATRDLLN BEARING SERIAL NO:112NCKJ076597 FROM M/S:MODERN TRADING CENTRE AMRAVATI, ON DATE:27/12/2011 .
I WAS FACING PROBLEM RELATED TO SWITCH OFF SPOT IN CTV FROM LAST 20 DAYS I FIRST APPROACHED THE DEALER TO INFORM HIM THAT PRODUCT IS HAVING SOME PROBLEM ON DATE 25 OCT 2012 AND WAS EXPECTING SOME BODY TO VISIT AND ATTEND THE COMPLAINT, SURPRISING NO BODY ATTENDED THE CALL ,BUT WHEN I AGAIN APPROACHED THE DEALER TO RESOLVE THE COMPLAIN ON 31 OCT 2012 THE DEALER
SHOWED A VERY CASUAL ATTITIUDE AND WAS LEAST BOTHERED TO RESOLVE THE COMPLAINT ALSO DID NOT PROVIDED THE COMPLAINT NO ALSO WHILE SPEAKING TO HIM
I ALSO ENQUIRED WHEATHER HE CAN REPLACE THE PRODUCT AS THERE WAS A MAJOR PROBLEM IN UNIT HE REFUSED TO DO SO.
THEN I CAME TO KNOW ABOUT THE TOLL FREE COMPLAINT NO WHERE MY CALL WAS REGISTERED WITH COMPLAIN NO:RNA[protected] ON 31 OCT 2012 ON 1 NOV 2012 THE ENGINEER VISITED AND RESOLVED THE CALL ON 02 NOV.

Dear LG Management,

This is with reference to an LG airconditioner which I bought on[protected], I am writing this mail as the last option left with me to resolve a problem that I have been facing for almost1.5 years.

Product Details:

CODE: LWA3CR3A
ITEM NAME:LG AC LWA3CR3A 1T WIN
CHASIS NO.: 104PAAJ001152
ECODE: U12
AMOUNT: INR 17000
PURCHASE DATE:[protected]
PURCHASED FROM: VIJAY SALES, GHODBUNDER ROAD, THANE (MAHARASHTRA)

The AC has been making noise since the very early days of its purchase and in past 1.5yrs there have been:

1. 4 services without solution to the noise issue, the engineers who would come, would clean the AC, adjust here and there or put some newspaper, which would reduce the noise for a while but would start again in sometime.

2. several visits by engineers and other LG staff to find the problem- one would say compressor, other would say 'regular window ac noise', 3rd one would say installation problem. As if some training session was going on.

3. Ac underwent 1 repair at service centre, again with no solution, I wasted some money in this process.

4. Ac underwent 1 change of compressor, yet again without solving the problem

5. The service centre manager (Mr. Imran) and senior engineer (Mr. Hussain) have sent a recording of the noise to LG regional sales manager (Mr. Vivek) on[protected].

6. 3 reminders through phone call and sms have been sent to the LG regional sales manager (Mr. Vivek), but no response.

7. N number of calls and follow ups in the entire 1.5 years.

8. 1.5 years of mental agony

I have hardly used the AC, as the noise gets so loud in couple of hours time, that the whole house vibrates. It actually gives headache.

I am extremely dissapointed by the product and service quality of LG, never expected such substandards.

Require immediate solution to the problem
--
Regards,

Preeti Anand
A/601 GREENWICH APPT
HIRANANDANI ESTATE
NEAR JOGGING TRACK
THANE WEST

sir,
I Manish kumar wish to state that i want to buy an LG LED TV on EMI as per advertisement given in the paper dated 31st oct,2012 in HINDUSTAN newspaper of Bihar.But the dealer in my town i.e D.C.LAL & SONS ,tower chowk, Darbhanga, Bihar has denied the EMI services.He is not accepting the advertisement given by LG Electronics.I had already filed this complaint earlier also but i don't recieve any information regarding this.so please once again i wish to say that take some action.
kindly look into the matter.
thanks & regards
Manish kumar

DEAR SIR,

i HAD PURCHASED LG REFRIGERATOR ON 15/11/2011 BUT WAS UNDER BREAKDOWN ON 1/10/2012, THE SAME WAS CONVEYED TO SERVICE CENTRE AND HAD ASSURED TO REPLACE IT BY NEW ONE, WHEN WE WERE ASKED TO CHECKED THE REPLACE NEW PIECE WE FOUND THAT SOME ACCESSORIES WERE MISSING CHILLING UNIT AND CONNECTION PIPES OF THE COMPRESSOR WERE TEMPERED THIS WAS CONVEYED TO THE HEAD OF THE SERVICE CENTRE HE SAID THAT IF YOU WANT YOU TAKE THIS PIECE IT WOULD NOT BE REPLACED BY ANOTHER ONE, HOW CAN WE TAKE SUCH PIECE AFTER PAYING FULL MONEY HOPE TO RESOLVE THIS EARLIEST AND PROVIDE US WITH NEW BRAND PIECE

KIRIT JOSHI
JAMNAGAR
GUJARAT
[protected]

sir,
i buy a refrigerator.but it distroyed it self after buying one month.please check and repair your product

I registered a complaint on 28th October regarding my inability to start the TV.I had to push the on/off button 20 times to get the TV ON.Service Engineer came on Monday 29th and said that he has to chabge PC Board.Despite several calls on a daily basis he was unable to service my TV.He has left the back panel open with no screws to hold the screen.
Despite repeated calls to LG Customer service nothing has been done.
This is to request potential TV buyers not to buy LG in Chennai as the service support is pathetic and indifferent.
T G Rajagopalan

Dear Sir/Madam

I got a SMS on 02/nov/2012 at 10:52 AM.
The SMS was:
Your CV has been selected online kindly download your offer letter by link- www.2shared.com/photo/aS2t_3E_/LG_5.html or Email at - [protected]@companyhrindia.com.

Sir/Madam, when i open this link they send me LG Electronics letter asking to give Rs. 9600.00 for interview.
It was totally fraud.
Kindly attention on this matter . i am send copy of that document.

Thanks
Anuj kumar

I purchased LG 32 Inch LCD TV in 2008 and it developed a snag in 2012 July. LG executive repaired it and worked well and at the same time he asked me to take AMC which will be useful by LG under the plan HApply Living . I gave a cheque in the name of LG customer care of RS 5000 for 3 yrs AMC. The cheque was processed and so far has'nt received any receipt/document related to my AMC. I called customer care repeatedly, but they are asking me to contact local service centre who collected cheque ie. VAdapalani Customer care. When i called them, they are not esponding. No body is responding and now i had a problem with my TV and gave complaint on 13th Oct 2012, request no:RNA[protected]. LG CC executive came and said there needs to be a spare replacement and it will be done in 2-3 days. but so far no body came and when i called LG CC back on 30th OCt, they told my request has been cancelled. Infact i called thrice in between to LG Cc and i was told that my request is kept in pending for spare receival. Now again on 31.oct 2012 once again i lodged complaint, request no:RNA[protected]. But so far nobody attended.

This is really worst customer care service from LG and infact it can be considered as a fraud. They collected 5000Rs but not providing any service not even a receipt. I am thinking of putting a criminal case for collecting money from public with wrong intentions.

Pls guide me in this problem.

Thanks
Ravi Kumar
Contact No:[protected]

Chennai

We bought an LG 350 Litre refrigerator on 13/11/2011 from LG Shoppe (Shri Mangla Electronics) Janakpuri. For the past one month we have been registering our complaint at their call centre. But, such an appalling state of affairs at LG customer service that every time we lodge a complaint, LG people tell that our address in their records is one of Paschim Vihar, and they have already spoken to one Ms Promila, and have hence closed the complaint. Our Janakpuri address is very clearly written on the bill. There is no one by the name of Promila in our family or firends that I know of.

Everytime we request them to change the address and register a new complaint, the same above story repeats. We have already logged-in our complaint number of times in the past one month.

As if that was not enough, the following incident sums up the culture and value systems which exist at LG service centres. After getting frustrated on number of occasions, I once remarked to the LG service centre person that "Did I commit any mistake by choosing LG?" There came the reply from the LG personnel, "Do not commit that mistake again?"

Is anyone listening at LG Electronics?
Does anyone care about the culture and value systems that such large organization should be ashamed of?
Will my complaint be addressed, and systems improved for all customers, not only me, for the benefit of LG only?

With deep regret,

Neeraj Goel
+91 [protected]

From July 2011 I used a LG-Washing Machine but they getting only one free service last year(2011).Why they not get any free service next without calling. I am highly obliged to this company but 100% upset to there free service.Please see the mater.



With regards,
Arup Dutta,
Jalpaiguri.
[protected].

Dear sir/madam,I had purchased a Lg refrigerator 250l 254 am5,imei no is r146316 on 4/7/2011 .but after the use of 2 months it has lost the coolong.I complaint again and again but there was not any response from Lg service centre.I had purchased new fridge during these days. And after one month of complaint my fridge was repaired.I left my repaired fridge as it is in my house without using.
Now the problem begins when I I'm going to use this fridge after 1 year.it has the same problem .I have given complain on 25/10/2012 with complaint no rna[protected] .they spend 6 days n there is no any response.so please kindly help me in this matter.

I have complaint about my LED TV on 12-Oct-2012. But still the complaint is pending. Even i have called customer care 3 day ago they told me that the complaint is closed. I don't know why they have closed the complaint. Following are the details:

Name : Amit Kr Singh
Phone: [protected]

Model: 42LW85700

Hi

We have purchased LG Microven from TMC Hyderabad on 20- Oct-2012. There is no Demo and installation provided for the product till date. I have raised complaints with LG customer care trice a time and also with TMC people. There is no correct update was provided by both of them on the expected date of Demo and Installation.

If the demo and installation not provided the company, then buying of LG products are...

Dear Concern,

I purchased LG Optimus Black P970 on 18/02/2012 IMEI NO [protected] for 19,000/- INR and i am facing lot of hardware problems from 2 months back.
Main Problem is charging is not working properly and power button is not working some times.


Because i was not there in Bangalore for sometime i could not able to visit LG customer service from 2 months.
When i visit yesterday to Direct LG Customer Service center , i had below conversation with them.
Me: Sir i am facing these issues please check.
Service person: Yes Sir,
After checking the problem.

Service person: He started telling "Some board track is gone need to replace the board it self .
Me:OK replace the board and give me.
Service person:Sir this problem will not cover in warranty you need to pay 9,500/- INR for this"
Me: I asked why i need to pay , mobile is in Warranty period right.
Service person: Warranty period is only for manufacturing defects from LG company.
Me: Then how come it will go within 6 months.
Service person:May be you used rashly
Me: Sir no chance, For this mobile i paid 19000 on the spot. i was maintaining very safely even i did not take out the mobile cover also.
Service person:No sir , while keeping mobile charging its damaged.
Me:Next min , my question was
1)then without keeping for charge how can i use mobile?? and
2) If we keep for charging the whole Mobile hardware board will damage??
Service person:Yes.
Me: I asked if we keep for charging mobile whole mobile board will damage means then LG mobiles are not capable to use at least one year also??
Service person: you need to ask LG company only.
Me: I asked Then, What is the use of Warranty period of 1 year "while purchasing they will tell sir if anything happens it will cover in 1 year warranty period" like that.
Service person: Sorry sir, You need to pay 9,500/- in order to rectify this. This problem will not cover in Warranty period.
Me: I came out.

Kindly help me out to solve this issue, i had invested 19,000/- INR (That is my one and half month salary) which is not even worth for 8 months.

Regards
Kishora B
Mobile No:[protected]
Email ID: [protected]@gmail.com

I had raised my issue with the LG customer Care on 11th of October (not sure about the date I called ) about my LG washing machine not working. Initially they were good and had sent a Technician on 15th of October and he was super fast in diagnosing the problem and asked me whether I had AMC the Insurance for the product. As I showed him, he said the drum of the washing machine is broken and it has to be sent to the Center for repair and it will take 10 days to get it fixed. So, I waited till last Friday the 19th and there was no response from him and from the Center. So again with my patience level in control I called the toll free number and the guy was fair enough to take down my complaint and gave the direct number of the Hyderabad Center and said the same day somebody would call me.

Till today nobody turned up and lost control and had to call the local Center and had to explain as to how many times I had called the customer care toll free number. The kind lady, I should really appreciate here, asked me stay on hold and connected me to service Center and she being on the other end conversation goes on like this.....

The supervisor spoke to me and asked me to begin right from the start. He checked all the particulars with my complaint number and said, the so called Technician is out to Orissa for a family reason and will send someone to pick up my washing machine.

With my anger level building up I asked him 3 questions which were very reasonable one and he had to no answer.

1. If that Technician had gone to Orissa should I need to wait until he comes back to work?

2. Why is that no body else took care of the complaint and speed up the process?

3. Why is that, when I call to check my complaint, you give me an answer, that you will send a person to pick up my machine?

He has so smart in cutting the phone off, by saying "I'm in a meeting and will get back to u and we will send a person to pick up your washing machine."

Didn't wanted to reveal the person's name.

Freeze cooling problem, freeze ma cooling nahi ho rahi ha last 4 days

Anil Tandon
s/o shri. B.K. Tandon
near Zanana hospital
kumharo ki gali
naalbando ka area
mohalla gopal garh
Bharatpur
Rajasthan
[protected]
[protected]

Hi,
I have registered my complain(RNA[protected] regarding LG refrigerator on 21st Oct via customer care center. They said technician would reach after 24 hrs of lodging the complaint. After 24 hrs i again called them as i did not received any call from customer care office or technician, then again i called them they said they are putting the reminder for my request,after 32 hrs also i did not received any call and did not received any service. So again called them, lastly they gave me Pune LG customer care center number and also number of compliance officer but nobody is picking up the phone.Today it has been 4 day but i have not received any help from LG service center.

Thanks and regard,
Rakhi Marik

Dear Complaint Manager,

I had purchased LG Microwave Oven from your local dealer Ram Appliances, M G Road, Porbandar last year on 10.06.2011. Two days back, surprisingly the oven stopped working, reason unknown.. Immediately I called up on LG complaint centre and booked the complaint. Subsequently, LG representative (service mechanic) visited our home yesterday (23.10.2012) afternoon hours. LG mechanic put one glass of water in oven and advised us that there is problem in oven magnetrons which requires to be changed.

However, prior site visit I had called the mechanic over phone to find out the actual problem but he told it’s an electronic item and this type of problems are normal in such home appliances. I don’t agree with mechanics opinion I want to know the exact reason behind this mal-function. But unfortunately, he could not justify the reason to my satisfaction.

As per mechanic’s opinion we have to purchase (magnetrons) new parts and it carries only 30 days warranty.

Please find the below details of my oven for reference:

Model No 714 B MS
SR NO 103AMPN008016
Book No 5
Bill No 406
Request ID RNA[protected]

If require I can send you the scanned copy of retail invoice for your needful.

I purchased your oven, considering LG a reputed brand in the industry and now during such mal-functioning there has been no satisfactory after sale-service.

Request you to please look into this matter and resolve at the earliest.

Regards.

Vipul Jadeja
Minerals Services
Asst. Manager