LG Electronics Complaints & Reviews

Dear Sir,

I am shocked at the total absence of after sales service at LG, even when the product (fridge) is within the warranty period.

I had purchased an LG fridge in Dec 2010 from Sumaria, Mahim, Mumbai ( Invoice no MH/DEC10/0053 dt 11/12/2010 Model LG GL-548YTQ4 fridge).

The fridge developed fault in May, when ice in the freezer chest was found to be melting, at times. Complaint was lodged with Sumaria and their Manager was very polite and said that he would forward the complaint to LG. LG lines during the time were out of order, mobile nos of its service personnel never got answered.( I have proof on my mobile phones of all these).

After a few days one technician called to take appt, but never came. On enquiry after a few days, he informed that since the fridge was big, some other technician would come. Nobody , however, came. On taking up with Mr Junaid of Sumaria again and again, o technician came in the beginning of June. He inspected the fridge, inspected my documents / invoice and said that a part needed to be replaced and would be done in a day or two. Almost a month has elapsed, but nothing has happened. I have spoken to all in LG in Mumbai, including the service centre head, Mr Tripti KAnt an dMumbai Head , Mr. Prafulla Kerkera. LG Mumbai seems to be having a serious administrative problems. Systems are not working. I say this because I have been using LG products fro very long and have stayed at other centres like Delhi and Jaipur. LG Service was very good. HEre the service has failed.

I need compensation from LG and a replacementf my fride as the condition has further worsened because of inordinate delay.

Regards,

Sushil BAkshi

Bad product support & bad quality product
(Lg product is not working)
To whom it may concern.



Product model no. 225 liter
Model name : lg single door
Hello sir

, i m frustrated after buying the lg refriegerator product and i m not satisfied with the service of this product. I bought the lg fridge on dated 15th october2010 now i have a lot of trouble at present it is not working. There is a major problem the refrigerator is not working, kindly register my complaint and replace my refrigerator was bought. If the lg refrigerator is not put into use by you or your authorized representatives, i will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed.

I am not really happy with the way that your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem i have been facing all these days and set the issue amicably since it is the responsibility and duty of the producing firms to attend to the customers’ needs.


I have very bad experience with lg product.

Even i don't know where i suppose to go with my complaint.
What should i have to do?


Should i never purchased again lg product, even not suggest other to buy lg product. I am requesting you to see the matter and try to solve my problem.

My proper name and address is...



Vinay budhiraja
176 old sahib pura
Tilak nagar
New delhi - 110018
[protected]

We were gifted a LG Microwave Oven ( LG Intello Wave) Model no.MC767W AMWQEIL ( IN ), Serial No 511LPFJ002635 on our wedding in Jan 2011.When we got in touch with LG for the free demonstration, to our surprise, we were told that the microwave owen was a 2005 model and that the company had stopped manufacturing this model. I have lodged a complaint with LG Customer Care but was told that the Company cannot help me and that i should directly speak to the Retailer ( Milan Steel ,4 - Veera Shopping Centre, Near Tilak Talkies, Station Road, Dombivili (E) 421201, Tel No.[protected].When i spoke to the Retailer, the Retailer refused to exchange this model for a new one ( despite the fact that we were willing to pay the differential amount).How can a LG dealer sell a 2005 model in 2011 ?

Dear sir,
I purchase a New LG SPLIT AC from Kalings sales on 01.06.2011. Bhubaneswar. From 06.06.2011, i register complain for not cooling product. but no respond from any LG service center but Cuttack service center will be said this area is not our. so again complain register from 08.06.2011, vide complain no-RNA[protected] & RNA[protected]. When i contact to customer care, he/she says the complain no has closed by service center. so i request for one case has to be done in favour of LG.

I booked a complaint to LG for repairing of my washing machine on 28.5.2011. After one month, following was the output:

1. The mechanic with a great difficulty came to visit the machine and could not find the fault, the third one took the PCB for repair at LG workshop.
2. The company sought my permission over telephone to take my machine to workshop for finding the fault.
3. After wasting my time almost every...

I AM BIKRAM PRIMANIK, I PURCHESS LG SPLIT AC (LSA 5 CW2 AF 5) FROM ABBANS, BALAGANDI SQUARE, PURI, ORISSA. ON 07.06.2010.

SINCE 04.06.2011 I COMPLINE OUR AC NOT COOLING. SERVICE CENTER FORWAD A MECHANIC & MECHANIC REPORTED THE COMPRESSOR IS DEAD.

ON ADVICE OF MECHANIC I BRING THE OUTDOOR PART OF AC TO SERVICE CENTER IMMIDIATLY. JOB SHEET MADE BY SEK M ALI.

TILL TODAY 22.06.2011 I WILL NOT FOUND ANY SOLUTION FORM THEIR END. I AM VISITED REGULARLY. BUT THEIR NOT RESPONDING.

WHAT I WILL DO ?. HEAR VERY HOT NOW. I AM FADE OFF.

ANY QURY PLEASE CALL [protected].

BIKRAM PARIMANIK
PURI,ORISSA.

I logged a complaint for my LG fully automatic washing machine and it got rectified on 27th May 2011. The executive checked and informed that the drain motor is not working and will change within 2/3 days. Everytime when we are calling the customer care centre, we are getting only one answer saying that the part should come from Mumbai and it has’nt come. There is no proper channel to answer my query for how many days it will take to bring the part from Mumbai. Its almost a month we lodged the complaint and there is no proper action taken from the other end.

We just want to know how much time it will be taken to repair out washing machine.

Moreover, there is no channel of escalation or contact details of nodal officer given on website to raise the complaint at higher level. The Service head number provided by Customer care is of some IVR and no one picks the phone.

I believe that maintaining the Quality of Work is responsibility of LG and not the Service centre and Customer should not be penalized for this.

sir ,
we gave our washing machine model wp-8005 for a regular service.we have been using it for four years with out any complaints. on receiving from service we found that the drier is not functioning. on calling back, the service people are giving some irresponsible answers ,the drier was working well before service. these service people are a mere waste and are irresponsible

Dear sir/Madam
i purchased a LG Mobile Model GD 510 in Aug,2010. IMEI NO. [protected] From the begining it got hang while use, i had complaint online but there is no response, after 4 month handfree stoped to work they replaced handfree . and after sometime battery problam occured and they changed battery with many telephonic arguments, and after two months later touch screen got fail, they replaced touch screen, but after 15 days ( approx.) it got again fail,thay replaced again. and said weather temperature is too much thats why its happening, but still it is fail again after four days total three touch screen have changed and still i got a mobile with touch screen failure. i am not understanding why it is happening and why dealer/company not able to give permanant solution, i am very very regret with lg mobile product and i am really mentally disturb with my lg mobile.

Thank You
Regards,
Md Aqil
<[protected]@yahoo.co.in>

They are demanding more money for fake job offers..so gals and guys, please dont believe those..There will be two people, a guy and lady in that office(like) giving duplicate job letters getting money...They are money eaters..Be carefull......

I have purchased refrigerator from Urmi electronics Naupada Thane (West).Bill no. 27961 Dtd.4.4.2011

Since last one month several compliant have been made verbally as well as visiting them 3 to 4 times they have made promises that they will rectify the problem.but they have done more damage to the body of the refrigerator by sending local service person who has welded and spoil the body.but still now the problem is not solved and it is in unworking stage since one month.

Sir

I have purchased an LG Window Air Conditioner (Model: LWA18GIASI) in June, 2007. This year the cooling of said AC was not satisfactory. In this regard I made a service request to LG Customer Care No.[protected] on 27/05/2011 and Reference No. was RNA[protected]. The LG Service Centre has send their Service Engineer Mr. Danish on 29/05/2011 at my place to find the problem with the AC. Mr. Danish inspected the AC and suggested that the product will have to send to their service centre for further check-up and repair. He charged me Rs. 580/- vide Receipt No. 3618 dt. 29/05/2011. On 01/06/2011 a trolley man deputed by service centre came at my place and picked-up AC and dropped at LG Authorised Service Centre (Reliable Customer Services), B-12228, Indira Nagar, Lucknow(U.P.). Now twenty days have been passed away and the LG Service Centre is not replying me appropriately that what is the actual problem with my AC. Company is neither repairing my AC nor returning it to me as it is so that I can get it repair from some other Service Centre. I called up so many times to its officials Ms. Hemlata ([protected]), Mr Javed (Technician)-[protected], Mr. U. D. Dwivedi ([protected]) and Mr. Abid Khan (RM) ([protected]) in this regard but of no use. Now I believe that LG Service Centre have some mischievous interest not willing to repair and return my AC. Due to the aforesaid reason I am suffering from mental stress as well as physical suffering as it has been too hot for last twenty days here in Lucknow and during this period the AC was utmost required.

Now I request the competent authority to get my AC back as soon as possible with a reasonable penalty impose on the company for mental and physical suffering of the customer.

Regards

Deepak Kumar Singh
Mob: [protected]/ [protected]

On 14th June 2011 complaint was registered since LG washing machine (purchased on 22/3/2011 ) was not working was supposed to receive a call from the Technician 2 hours and close the case within 24 hrs ie ., repair the LG washing machine , but the LG service is so bad that no action was taken on 14th June 2011 , again on 15th June 2011 same complaint was re-registered but no action taken , again on 16th June 2011 again same complaint was re -registered but since 3 days no action is taken , the service given by LG is pathetic even the products a very bad .

I bought a double door lg refrigerator: lg ref gl-335va5 (clrzebn)vide invoice no. Bf-9 dated 08/04/2011 amounting to rs. 19753/-(Rs. 6985/- Dp and rest loan taken from bajaj finance service)which was delivered to me on 09/04/2011. On receipt of the product it was found that one of the leg of the refrigerator was broken, complain of the same was lodged by me with lg india with reference no. Given to me as rna[protected] dated 13/04/2011. In spite of the visit of three engineers no action was taken. When nothing was done I lodged the request to change the product vide reference no. Rna[protected] dated 19/04/2011. But no action was taken. Since then I have made several call to the dealer as well as to the customer care of lg india, nothing has been done. Recently when I threaten them that I will go to the consumer forum, leg of the refrigerator has been replaced with a diferent kind of peice giving me plea that now this is used in all our product. Since then I am in shock as to what type of service we are getting in india from such reputed companies. I have given payment for the fresh peace but why have I got second hand product. Please help me.

Reminder 1.

------Original Message------
To: [protected]@lge.com
To: [protected]@lge.com
Subject: Re: LGEIL Customer Email
Sent: Jun 9, 2011 8:49 PM

Dear Madam,

As per engineer my A/C unit fan motor is faulty and it will take to replace three to four days.

Please let me know how mach time to take replace of faulty fan motor because my daughter left...

ac not working

i have already logged as complaint on LG website and also send SMS to customer care but no response from their side till 2 days has passed away. I highly disappointed..

I have purchased one Double door Refrigerator's from Ajmer in July 2008 in name of Madhulika Mathur. But I have misplaced my Bill copy. As well as I don't use this Refrigerator's continuously. Its operated when we required need of fridge. Now today I checked with your company Engg. and he find problem that compressors of fridge is not working properly, it might be having some big problem or finished.

Now my kind request you to please provide me the bill copy & also let me inform on refrigerator compressor how many years Warranty LG provides to their customers. I am also having a full range of LG products

Required you support urgently & needed..

thanks,
Sorabh Mathur
Ajmer
M-[protected]

Sir, today on 14 jun i have purchesed one fridge (company-LG/Model no. GL-225FTD5 /Sr no. 0901 price Rs- 12500 from LG showroom (CORONATION LG RANJIT ROAD JAMNAGAR) .While receiving fridge at home, i detected dent & scratch mark on external part of fridge. I told them change it. (He said its little bit dent & scretches so keep it. or you have to pay transpotation charge.) Already i have paid transportation charge while receiving. Why i should pay transportation charge again for thair fault or should i keep damage fridge.
So sir do something to solve my proglem.

I had Purchased AC1.5 Ton last year in Delhi with three free service. I called for first free service, Customer service told me that service Person will come within 3 working days. Besides of my several callings nobody came for any free service within one year. Even I have not received welcome call from LG. In this year again I called customer care for service. One Service person called me, and then I conformed him my address details, but he did not come. He told me this is not in my service area.You call customer care. Then after I called customer care, again to renew our old request for service. They told me to send technicians within 72 ours.It are very painful to inform you that after Complaing several times no action has been taken yet. My Ac is not properly cooling.
I have so many home appliances of LG Company, but I was not expecting this type of service from LG, only I can say worst service, I ever like this.
I have been facing lot of inconvenience as result of this during the peak season and see your inter immediately, otherwise I will have to move to consumer court regarding that.
Mr.M.Choudhary New Delhi-110059
Mobile No: - [protected] / [protected]

Its been 4 days now since I have raised the request for repair of my refrigerator and made umpteen calls to LG customer care #s but still have not got any response from any service eng . The request was placed on 10th June with request Id RNA[protected] and escalated this issue on 12th June when no one contacted . Every time I call customer care , they tell me that the manager or service eng is going to get in touch . Till now there is no one apart from the demo eng who has called and told us that he is not the right person for the same. I am not sure if this is LGs way of treating a customer who is already trapped once they have bought the product.

There is no escalation mechanism , any help in terms of taking this messg to senior officials in LG will be appreciated. Also need to know how fast these matters get settled in consumer courts.