LG Electronics Complaints & Reviews

Why is that every time something goes wrong with my Front load fully automatic machine, I end up have the whole PCB changed.

This is the second time it has happened and the service engineer who dropped in glanced over the PCB for a while and declared it dead, and advised a bill of 5k for having it replaced all over again.

Is that how LG service works, can't they just swap the faulty component and get things going??? this requires some basic engineering skill to find voltage differences at different part of the PCB to find the faulty components, is LG trying to say that they or their engineer don't possess these basic skills??? or LG wants to make more money by selling the whole PCB for every fault occurring with every appliance.

ITS LIKE CHANGING THE ENTIRE WHEEL WHEN YOU HAVE A FLAT TYRE.

The reason I am putting this case on Consumer forum this time is because, recently I had some issues with my induction cooker (not LG brand, but a leading brand in the market) and when approached a service center, I was told the same thing (PCD has died) and I was billed Rs.1000/- for an appliance worth 3,000/- , I reluctantly paid and got the thing fixed. But the story doesn't end here, just two days after I got the cooker back home, I realized that a cockroach has entered into the appliance and sitting right over the LCD display making it hard for us to see the digits, I decided to open the cooker to clean it myself and to my surprise/shock I found that the PCB was never replaced and the same old PCB was repaired instead (Now I know why the service engineer was reluctant on giving me a service invoice) I decided to go back but then due to work timings etc, I decided to let go.

Sir,
My name is R. SATHISH (Cell No.: [protected]) located at #5/312, Plot no. 37, Bharathi Nagar, Ranipet-632403. I have requested for a service of our LG Split AC on 23/06/2011 which was closed with a reason of "no response to Call". I again registered a complaint on 23/06/2011. Till now no technician has called us. As our free service period is splipping away, we request you to send service engineers to our above said location immediatly.
Best Regards,
R. SATHISH
Ranipet.

After a glimpse on the internet, I decided to buy LG GX200 handset. I needed a dual SIM Active handset with long battery life therefore I thought LG GX200 will be the best option. I wanted a phone with Dual SIM facility; i.e. if I am on line in SIM 1 and if someone calls on SIM 2 then the SIM 2 caller should not receive a switched off or out of reach response, rather a CALL Waiting.

To confirm this feature, I called LG customer care. They told me that LG GX200 handset is a DUAL SIM Active phone and works exactly the way I want to, i.e. if I am on line in Sim 1 and if someone calls on SIM 2 then the SIM 2 caller should not receive a switched off or out of reach response, rather a CALL Waiting.

I repeatedly asked them if the above feature worked and they confirmed the same. But
after buying the phone, I discovered that it was not a DUAL SIM Active phone, rather a DUAL SIM Stand by i.e.When I am on line on SIM 1 , SIM 2 gets a switched off or it is out of reach.

This is really frustrating. After repeated assurances from LG Customer Care, I went ahead and bought their product. Now I find, whatever conversation I had with LG Customer Care was all crap. Never expected such service from the Korean electronics giant. I swear, I will never buy a LG product again and will never recommend it to anyone. Misguiding customer to sell a product is a crime, LG should not carry out such mortifying sales techniques.

Charak Patnaik
ph- +[protected]
charak.[protected]@gamil.com

Hi,
I'm Dhinesh Babu, bought LG Split AC on 15-June-2011 and it stopped working after 2 days of purchase. Every time i am calling to the customer care the reply is 'your complaint will be resolved in 24 hrs', and now it is almost 12days x 24 hours.

If they couldn't give a service to the customer, why they should have an option of customer care, service center and all. Can someone say how to make legal action against them. I am very much frustrated now.
And i don't want to leave this issue just like that.

Please take some action against this and it is very much appreciated.

Details below:
Customer Care No: [protected]
Compliant No: RNA[protected]
Bill No: 1764
Product: LG Split Air Conditioner
Product Model: LSA5ER5S
Name: Dhinesh Babu Muthuramalingam
Contact No: [protected]
Address: Old No 2, New No 6, Kambar Street, Dandeeswaram, Velachery, Chennai- 42.

Thanks in advance,
Dhinesh Babu.

Hi,
My name is Atif, recently I have bought a fridege from LG Electronics Showroom, ToliChowki, Hyderabad.
When I had gone to the store I was promised that I will be getting the fridge from warehouse, I insisted that I do not want the fridge which was displayed in the showroom. I noted down the serial number of the fridge in the display. Inspite of repeted saying to the shopkeeper he sent me the fridge which was on display. The defrost knob does not work as someone has broken it previously when it was on display.
The second thing which was promised to me was fridge stand, salesman had told me its not available currently and shortly it will be sent to my home. It's been a month even after repeated going to the store I get the same excuse.
Please look into it, I am very dissatisfied with the service provided to me and repeated lies.

Regards,
Atif

I bought front load washing machine three yrs back. I called for repair, they are giving request ID twice but there is no action after that.parts of its machine will take more time(customer care people only said).
i could not use almost a month. I am strongly recommend don't buy LG Products. service was/is/will be very Poor.

Regards
Suresh
[protected]
Bangalore

Dear Sir,
I bought one LG P500 mobile phone from The mobile store Vaishali Sec.-4,Ghaziabad, on 5 March 2011. Its memory card is showing ERROR. In this regard, I brought my phone to service cntre of noida, sec 15 and they are saying that its hardware should be changed. Now its 2 weeks gone they have not arranged the hardware. I made 4 to 5 calls at different times but they are neglecting and delaying. What should I do? Can I have any complaint number?
Regards,
ATUL BASNAL

one of our indoor unit of LG multi V plus II air conditioning system was stop working.I informed your engineers and they came many times for the following three months.
But still I without a working machine .They are not able to find out the actual complaint .
sl no.902KALC00016 and m.no. ARNU666GBGA2.

Kindly do the needful for solve our complaint.



ASIANET COMMUNICATIONS LIMITED
NH ,BYE PASS ,PALARIVATTOM
ERNAKULAM,
PH.[protected].,[protected]

I had purchased a 1.5 tons - 5 star rated split a/c model no LSA 5P5VFI . The purchase was done in oct 25 2010 and it was serviced twice after the installation. After the second service which was done in the month of June 2011, I find that the cooling is ineffective. Even when the A/C is in jet cool mode, the room temperature is seldom less than 28C. I feel that there is some problem in the machine. Please arrange to attend the problem

I have bought a LG 1.5T split A/C on 12th June of 2011 and I installed it on 15th June of the same. For the first 4 days there was no problem. But for the last 4 days its not working. I have filed a complaint on 25.06.2011 by morning 10. they assured me that some technician will come and attend within some hours. But no one has come till now. I made call for three times, but the response is the same. Ihave a kid of 3 years old and hope u all know the housing structure and the hot climate of chennai.

I'm very much disappointed at LG customercare service. I feel very bad that my baby could not sleep peacefully eventhough we spent almost 36,000 for the A/C.

Dear Sir,

I am shocked at the total absence of after sales service at LG, even when the product (fridge) is within the warranty period.

I had purchased an LG fridge in Dec 2010 from Sumaria, Mahim, Mumbai ( Invoice no MH/DEC10/0053 dt 11/12/2010 Model LG GL-548YTQ4 fridge).

The fridge developed fault in May, when ice in the freezer chest was found to be melting, at times. Complaint was lodged with Sumaria and their Manager was very polite and said that he would forward the complaint to LG. LG lines during the time were out of order, mobile nos of its service personnel never got answered.( I have proof on my mobile phones of all these).

After a few days one technician called to take appt, but never came. On enquiry after a few days, he informed that since the fridge was big, some other technician would come. Nobody , however, came. On taking up with Mr Junaid of Sumaria again and again, o technician came in the beginning of June. He inspected the fridge, inspected my documents / invoice and said that a part needed to be replaced and would be done in a day or two. Almost a month has elapsed, but nothing has happened. I have spoken to all in LG in Mumbai, including the service centre head, Mr Tripti KAnt an dMumbai Head , Mr. Prafulla Kerkera. LG Mumbai seems to be having a serious administrative problems. Systems are not working. I say this because I have been using LG products fro very long and have stayed at other centres like Delhi and Jaipur. LG Service was very good. HEre the service has failed.

I need compensation from LG and a replacementf my fride as the condition has further worsened because of inordinate delay.

Regards,

Sushil BAkshi

Bad product support & bad quality product
(Lg product is not working)
To whom it may concern.



Product model no. 225 liter
Model name : lg single door
Hello sir

, i m frustrated after buying the lg refriegerator product and i m not satisfied with the service of this product. I bought the lg fridge on dated 15th october2010 now i have a lot of trouble at present it is not working. There is a major problem the refrigerator is not working, kindly register my complaint and replace my refrigerator was bought. If the lg refrigerator is not put into use by you or your authorized representatives, i will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed.

I am not really happy with the way that your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem i have been facing all these days and set the issue amicably since it is the responsibility and duty of the producing firms to attend to the customers’ needs.


I have very bad experience with lg product.

Even i don't know where i suppose to go with my complaint.
What should i have to do?


Should i never purchased again lg product, even not suggest other to buy lg product. I am requesting you to see the matter and try to solve my problem.

My proper name and address is...



Vinay budhiraja
176 old sahib pura
Tilak nagar
New delhi - 110018
[protected]

We were gifted a LG Microwave Oven ( LG Intello Wave) Model no.MC767W AMWQEIL ( IN ), Serial No 511LPFJ002635 on our wedding in Jan 2011.When we got in touch with LG for the free demonstration, to our surprise, we were told that the microwave owen was a 2005 model and that the company had stopped manufacturing this model. I have lodged a complaint with LG Customer Care but was told that the Company cannot help me and that i should directly speak to the Retailer ( Milan Steel ,4 - Veera Shopping Centre, Near Tilak Talkies, Station Road, Dombivili (E) 421201, Tel No.[protected].When i spoke to the Retailer, the Retailer refused to exchange this model for a new one ( despite the fact that we were willing to pay the differential amount).How can a LG dealer sell a 2005 model in 2011 ?

Dear sir,
I purchase a New LG SPLIT AC from Kalings sales on 01.06.2011. Bhubaneswar. From 06.06.2011, i register complain for not cooling product. but no respond from any LG service center but Cuttack service center will be said this area is not our. so again complain register from 08.06.2011, vide complain no-RNA[protected] & RNA[protected]. When i contact to customer care, he/she says the complain no has closed by service center. so i request for one case has to be done in favour of LG.

I booked a complaint to LG for repairing of my washing machine on 28.5.2011. After one month, following was the output:

1. The mechanic with a great difficulty came to visit the machine and could not find the fault, the third one took the PCB for repair at LG workshop.
2. The company sought my permission over telephone to take my machine to workshop for finding the fault.
3. After wasting my time almost every...

I AM BIKRAM PRIMANIK, I PURCHESS LG SPLIT AC (LSA 5 CW2 AF 5) FROM ABBANS, BALAGANDI SQUARE, PURI, ORISSA. ON 07.06.2010.

SINCE 04.06.2011 I COMPLINE OUR AC NOT COOLING. SERVICE CENTER FORWAD A MECHANIC & MECHANIC REPORTED THE COMPRESSOR IS DEAD.

ON ADVICE OF MECHANIC I BRING THE OUTDOOR PART OF AC TO SERVICE CENTER IMMIDIATLY. JOB SHEET MADE BY SEK M ALI.

TILL TODAY 22.06.2011 I WILL NOT FOUND ANY SOLUTION FORM THEIR END. I AM VISITED REGULARLY. BUT THEIR NOT RESPONDING.

WHAT I WILL DO ?. HEAR VERY HOT NOW. I AM FADE OFF.

ANY QURY PLEASE CALL [protected].

BIKRAM PARIMANIK
PURI,ORISSA.

I logged a complaint for my LG fully automatic washing machine and it got rectified on 27th May 2011. The executive checked and informed that the drain motor is not working and will change within 2/3 days. Everytime when we are calling the customer care centre, we are getting only one answer saying that the part should come from Mumbai and it has’nt come. There is no proper channel to answer my query for how many days it will take to bring the part from Mumbai. Its almost a month we lodged the complaint and there is no proper action taken from the other end.

We just want to know how much time it will be taken to repair out washing machine.

Moreover, there is no channel of escalation or contact details of nodal officer given on website to raise the complaint at higher level. The Service head number provided by Customer care is of some IVR and no one picks the phone.

I believe that maintaining the Quality of Work is responsibility of LG and not the Service centre and Customer should not be penalized for this.

sir ,
we gave our washing machine model wp-8005 for a regular service.we have been using it for four years with out any complaints. on receiving from service we found that the drier is not functioning. on calling back, the service people are giving some irresponsible answers ,the drier was working well before service. these service people are a mere waste and are irresponsible

Dear sir/Madam
i purchased a LG Mobile Model GD 510 in Aug,2010. IMEI NO. [protected] From the begining it got hang while use, i had complaint online but there is no response, after 4 month handfree stoped to work they replaced handfree . and after sometime battery problam occured and they changed battery with many telephonic arguments, and after two months later touch screen got fail, they replaced touch screen, but after 15 days ( approx.) it got again fail,thay replaced again. and said weather temperature is too much thats why its happening, but still it is fail again after four days total three touch screen have changed and still i got a mobile with touch screen failure. i am not understanding why it is happening and why dealer/company not able to give permanant solution, i am very very regret with lg mobile product and i am really mentally disturb with my lg mobile.

Thank You
Regards,
Md Aqil
<[protected]@yahoo.co.in>

They are demanding more money for fake job offers..so gals and guys, please dont believe those..There will be two people, a guy and lady in that office(like) giving duplicate job letters getting money...They are money eaters..Be carefull......