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LG Electronics Complaints & Reviews

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ajha
from Noida, Uttar Pradesh
Apr 24, 2011
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Address: Nagpur, Maharashtra

Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Install In Windows 7
Then I Go To Its service Center Of Mharashtra, Nagpur, Ravi Nagar Branch
They Told Me I Have No Pc suit For Support Windows 7 Of Your Mobile Phone Lg Gs 190.
I Have Only Windows Xp Supported Pc Suit. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported. On My Mail:- [protected]@rediffmail.com
Mob:-[protected]
Aug 13, 2020
Complaint marked as Resolved 

LG GS190 MOBILE PHONES — PC-SUIT NOT WORKED IN WINDOWS7 OPERATING SYSTEM

Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Instal In Windows 7
Then I Go To Its service Center Of Mharashtra , Nagpur , Ravi Nagar Branch
They Told Me I Have No Pc suit For Supprin Windows 7 Of Your Mobile Phone Lg Gs 190.
I Have Only Windows Xp Supported Pc Sui. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190. On My Mail:- [protected]@rediffmail.com
Mob:-[protected]
Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Install In Windows 7
Then I Go To Its service Center Of Mharashtra, Nagpur, Ravi Nagar Branch
They Told Me I Have No Pc suit For Support Windows 7 Of Your Mobile Phone Lg Gs 190.
I Have Only Windows Xp Supported Pc Sui. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported. On My Mail:- [protected]@rediffmail.com
Mob:-[protected]
Modem Not Install In Windows 7
Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Install In Windows 7.
Have Only Windows Xp Supported Pc Suit. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported. On My Mail:- [protected]@yahoo.in
Mob:-[protected]
Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Install In Windows 7
Then I Go To Its service Center Of Mharashtra, Nagpur, Ravi Nagar Branch
They Told Me I Have No Pc suit For Support Windows 7 Of Your Mobile Phone Lg Gs 190.
I Have Only Windows Xp Supported Pc Suit. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported. On My Mail :[protected]@yahoo.co.in
dear LG India
i am also facing same problem.
can u send me compatiible modem on maild paramjit.[protected]@gmail.com.
regards
paramjit

LG GS190` — not compatible with windows 7

I have LG GS 190 which is not compatible with window 7.every time it show modem problem.
pls send the copatible modrm .
regards
paramjit
Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported.On My Mail [protected]@gmail.com
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    pratapmunot
    from Satana, Maharashtra
    Apr 22, 2011
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    Address: Ahmednagar, Maharashtra

    HI,
    I AM PRATAP MUNOT, FROM AHMEDNAGAR, MAHARASHTRA, OUR COMPLAINT IS THAT WE PURCHASED AN LG TV MODEL NO. RT54NA43RP (54 INCH) IN APROX. 70000- RS. ABOUT 4 TO 5 YEARS BACK. THEN AFTER 1 OR 1 AND 1/2 YEARS SOME SPARK HAPPENED IN TV AND SINCE THEN OUR TV IS OFF.
    WE CONTACTED SERVICE CENTER, THERE REPAIR MAN CAME AND HE TOLD 1 PART IS NOT WORKING AND NEED TO REPLACED, WHILE REPAIRING DUE TO HIS MISTAKE SOME OTHER PART GOT DAMAGED HE CHANGED THAT AND CHARGED AROUND 800- RS. BUT STILL TV DIDNT GOT REPAIRED. THEN AFTER SOME DAYS WE CONTACTED AND COMPLAINED IN LG HELPLINE NO. THEY CONTACTED THE SERVICE CENTER HERE AND SAME REPAIRMAN CAME. HE TOLD US THAT HE CANT CHECK THE FAULT AT OUR HOME, IT CAN BE CHECKED IN THERE SERVICE CENTER. SO THEY TOOK THE TV TO THEIR SERVICE CENTER. THEN AFTER 4-5 DAYS THEY CONTACTED US N TOLD THAT THEY FOUND THE FAULT BUT TO REPAIR THAT AND CHANGE THE PART IT WILL COST AROUND 20000-RS. TO 30000- RS. IT WAS A BIG AMOUNT AFTER INVESTING 70000-RS ON TV. AND FROM 30000/- A DIFFERENT NEW TV WOULD HAVE COME SO WE REFUSED THEM.
    SINCE THEN OUR TV IS LIEING AS SHOW PIECE IN OUR DRAWING ROOM.
    30000- IS A BIG AMOUNT TO REPAIR ANY TV.
    SO PLEASE HELP US TO SOLVE OUR PROBLEM.
    IF YOU NEED ANY OTHER INFORMATION YOU CAN CONTACT US AT [protected]@hotmail.com or mob. [protected]
    PLEASE DO THE NEEDFUL AND REPLY WEATHER IT WILL BE POSSIBLE FOR YOU TO HELP US IN SOLVING OUR PROBLEM WITH LG COMPANY.
    THANK YOU.
    Aug 13, 2020
    Complaint marked as Resolved 
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      A
      annyesha.bagchi
      from Delhi, Delhi
      Apr 21, 2011
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      Address: West Bengal

      I have seen some lg phones in gsmarena.com. I really like them and I would to purchase one of them. However, they are not available here. The announcement has been made long time back. However, the phones have not been launched as yet. My question is that are you going to launch the phones in this era or the next era?? If you dont want to launch them, then what's the point of announcing them?? Here are some models listed below-
      1. optimus 2x
      2. optimus 7
      3. thrill 4G
      LG has good phones but they are missing out on opportunities due to their carelessness. Hope, you will take this matter seriously and pull up your socks....
      Madam, most of the phones you mentioned have already been lauched in India. The Thrill 4G phone isn't launched as except for airtel, no operator provides 4G data services. What i suggest is, you should go for iPhone 5. That is far better than LG.
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        R
        rajeev gargas
        Apr 21, 2011
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        Address: Gautam Buddha Nagar, Uttar Pradesh

        my computer moniter 19inch make LG it is in warrenty i launched a complaint at there call center about moniter is not working properly.
        LG engineer comes and asked me it is not repair able because it got rusted you had to pay for it and also they are asking that RUST is a physical damage it is not covered in warrenty.
        I am asking them you had not written this in warrrenty catlog and also in ther user manual.
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          p c patel
          from Mumbai, Maharashtra
          Apr 21, 2011
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          Address: Bharuch, Gujarat

          Im purched new mobile LG ARENA KM 900 in august 2009 at this time as per your seles executive gideline DIVX/VOD register by seles excutive and after that working normaly but newvirson update by lgcare bharuch before two month DIVX/VOD not working we have tried to register but i have not user id and password so still not working so please do needful or give me guideline thanks
          Aug 13, 2020
          Complaint marked as Resolved 
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            A
            ask_aabid
            from Mumbai, Maharashtra
            Apr 19, 2011
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            Sir,
            I have bought an LG Split Air Conditioner from SL Electronics, Kalina, Santacruz(e), Mumbai in the month Of June -July 2010 last year. After installation i noticed that the AC (indoor and outdoor) units were making extra noise unusually. I complained to M/s SL Electronics about the same and they sent some person supposed to be LG technician. He told that the said noise was above normal and there is usually more noise in LG AC's than other brand AC's. I was rather surprised and told him that since the Split Ac was making noise as equal to an Window AC what could be the point in installing a Split AC. He told that you should not have bought LG Split AC in the first instance and was unable to do anything regarding the noise. Since the Ac is very sparingly used, I was also least bothered about the noise issue. Off late it has started to make more noise and the Indoor Unit is also making some a type of cracking noise. I request you to kindly send your person for necessary inspection and rectify the sound problem both inside and outdoor units and relieve me from the agony caused due to the faulty Ac delivered to me. I hope you would take the issue on priority and do the needful. Thanking you in anticipation.

            Abid Ali Khan
            B/409, Aristo Apartments,
            Church Road, Marol,
            Andheri(E),
            Mumbai - 400 059.
            Email : [protected]@gmail.com
            Cell: [protected]
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              J
              jayant singh
              from Nadapuram, Kerala
              Apr 19, 2011
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              Address: Karnataka

              sir,
              I take this opportunity to bring to your notice that inspite of repeated complains for repairing of the microwave that is being used by me and my collegues is not been attended to.This microwave was purchased in may last year ( Model No. - MH-6349EB ), its beeing used by few Bachelors inside Air Force campus in mysore . As advised by few of my seniors i went for this brand of electronics,but it turned out to be ugly in a way that no one in LG cares onces the equipment is sold. i have been running around the dealer ( Girias Electronics, Mysore) to get oven repaired but its been all in vain. around 25 days back a gentelman came from your service center and noted down few Sl.Nos and said that some parts need to be replaced and he will get it done within three days...but thanks to your speedy reddressal procedure i am still to here from that efficient technician of yours.Mr. Arun (Mob No. [protected] ) of Girias Electronics have been playing tricks for a month or so. yesterday itself i gave him a call and told the same problem and requested to give him a day to sort out the issue but i guess his day consists of more than 24 Hrs coz till now even he didn't turned up.
              Moreover i am afraid that the warranty period is expiring in May 2011 so i guess your guys at the Service Center are playing smart and thus they would charge for the replaced part.
              I dont know if this is standard practice at LG or there is some specific problem in mysore area, whatever may be the case but your are surely loosing your long time customer satisfaction ratio and it takes a life time to build it and a moment to ruin.
              I hope to see some correctional steps fro your side or else i will definitely approach consumer court which will further deplete your goodwill in the market once the news comes out in local papers and i will make sure that it happens coz i am really fed up of your staff.
              You have a Caption that says ' Life's Good (LG) ' but let me tell you i feel that ' Life's Gone ' once you purchase any LG appliance.


              : Yous Sincerely
              Jayant Singh
              Mob No. [protected]
              Aug 13, 2020
              Complaint marked as Resolved 
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                rsrivastava_10
                from Mumbai, Maharashtra
                Apr 19, 2011
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                Address: Udham Singh Nagar, Uttarakhand

                WE PURCHASED A FLAT TV OF MODEL NO. (21FS4RGE) AND SERIAL NO. (810ETGK024191) AS INDICATED ABOVE, ALSO THE PLACE OF THE PURCHASE WAS GURU MAA ENTERPRISES. FOLLOWING ARE THE RECENT COMPLAINT NUMBERS, ALTHOUGH THE TV HAS BEEN REPAIRED FOUR TIMES EARLIER ALSO BUT NOW I DO NOT HAVE THOSE COMPLAINT NUMBERS.
                RNA[protected] ON 25.03.11
                RNA[protected] ON 02.04.11
                RNA[protected] ON 17.04.11
                AFTER THSES COMPLAINTS I HAVE TO CONTACT THE SERVICE CENTRE ON REGULAR BASIS, YET THE MATTER HAS NOT BEEN RECTIFIED AND HE IS DISCONNECTING MY PHONE.
                My On-Site Warranty Service Request Number is CNA[protected]
                Aug 13, 2020
                Complaint marked as Resolved 

                L G , CTV — Repairing of Remote

                I have bought one Colour Television in December'08 from dealer of LG. In May'09, 6-7 buttons of the remote stop working and are dead. While contacting the shop keeper regarding the Remote, the said shop keeper strictly refused to repair and replacement.

                Kindly let me know whether this remote can be canged or repaired, if yes, why the shop keeper refusing strictly its repair of replacement.

                projection T.V — my t.v is not getting on

                Ihave complained (compline # [protected]) on my t.v through your tollfree no ([protected]) on 19nov but i still didnot recive any response to my complain, you have holidays on sun and mon ,so your technicen will be coming on tue that is 24(that is on the 6 day of complain),and that is just to visit and , if it requires any repair you will take another week .Don`t you think this is really rediculous
                VASAVI
                To <[protected]@lgindia.com>
                Subject LG Customer service getting very weak..

                Hi LG Team,

                I am very unhappy with your customer service and engineers capability of problem solving and products quality maintance.

                I had 3 LG products at my home - Television, Two Split ACs.

                About Television: I had buy it about 7 years back but we had spent 3-4K in it maintance. This shows very bad product quality with compare to other brands in India.

                About ACs:
                Recently a month ago i buy AC from ezone. Installation of it is very very bad experience for me and the installation guy did not perform well.
                Let me tell you this is really very very bad impression come up in Customer mind due to such installation.
                A Split AC is know for its no voice quality but my AC seems very noisy and more than a simple ceiling FAN.
                i complain about it to LG CSD and your really SMART engineer attend complain and give very un-sensible reason of noise.
                He told us due to 1.5 ton AC, you will hear noise. Technically this does not sound okay to me and will never to others.

                How can you help me to sort out this noise problem?

                I am really very tired with LG products and will not in my life going to buy any other LG product even it is free to me.
                Also i will never suggest to some one to go for LG.

                Sorry but you guys are not making up to mark and this may loose customer relations.

                Thanks,

                Jignesh Patel
                Software Engineer
                Surat
                [protected][protected][protected][protected][protected][protected][protected][pr...

                From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
                Sent: 19 May 2010 15:15
                To: Jignesh Patel
                Subject: Re: LG Customer service getting very weak..


                Dear Customer,

                Thanks for writing in to us.

                In order to assist you with your enquiry, we require your Postal address and contact number.

                Kindly send your complete address & contact no. ( along with this mail), so that we can do the needful.



                Thanks & Regards
                Harshit Pathak
                Customer Service Dept.
                LGEIL- Head Office
                Greater Noida (UP)
                [protected][protected][protected][protected][protected][protected][protected][pr...

                05/20/2010 08:07 PM
                To <[protected]@lgindia.com>
                cc
                Subject RE: LG Customer service getting very weak..

                Hi Team,

                Here is my resident address.

                Jignesh Patel,
                XXXXX (not disclosing it here)
                Gujarat

                Contact No: 0XXXXXX. (not disclosing it here)

                Hopeful for rigid action.

                Jignesh Patel.

                [protected][protected][protected][protected][protected][protected][protected][pr...

                From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
                Sent: 21 May 2010 06:30
                To: Jignesh Patel
                Subject: RE: LG Customer service getting very weak..


                Dear Customer,

                Thanks for sharing your concern with us.

                We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

                To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

                Thanking you and reassuring you of our best services always.

                Thanks & Regards
                Shweta Puri
                Customer Service Dept.
                LGEIL- Head Office
                Greater Noida (UP)

                [protected][protected][protected][protected][protected][protected][protected][pr...

                05/25/2010 06:01 PM To <[protected]@lgindia.com>
                Subject RE: LG Customer service getting very weak..


                Till when I have to wait?

                Can you guys give me any time limit? Or its life time waiting?

                FYI, the Engineer has took TV part and had not returned

                As customer whom should I contact?

                Customer Care? They are making me fool

                Sai Service Centre? They are more irresponsible than LG.

                Engineer who attend my complain? He is waiting for Sai Service Centre green signal.

                WHEN I WILL GET MY TV PART BACK? I DON’T CARE WHETHER IT IS REPAIRED OR NOT, I WILL MANAGE MY SELF, BUT PLEASE HELP ME TO
                FREE MY SELF FROM THIS GREAT LG CSD.
                [protected][protected][protected][protected]---
                From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
                Sent: 26 May 2010 06:07
                To: Jignesh Patel
                Subject: RE: LG Customer service getting very weak..


                Dear Customer,

                We are sorry to learn about your dissatisfaction.

                We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

                Please don't hesitate to contact our Branch Service Manger Mr. Vivek V Mehta on his mobile number [protected].

                Thanking you and reassuring you of our best services always.

                Thanks & Regards
                Shweta Puri
                Customer Service Dept.
                LGEIL- Head Office
                Greater Noida (UP)
                [protected][protected][protected][protected][protected][protected][protected]---...

                Sent: 30 June 2010 07:21
                To: '[protected]@lgindia.com'
                Subject: RE: LG Customer service getting very weak..

                Hi,

                Last month we had repaired TV with LG customer service. After lots of banging my head with your technician and CSD my TV got repaired but my remote control stop working.

                When technician came to my house to install TV parts we don’t have electricity at home and so it was not tested.
                Also technician told to my family member that your remote was not working when he came previously to check the problem in TV but he is lie because I was there when he come
                At my home to check TV problem.

                I was in impression that my remote control has some problem and I got replace with new remote control but new one is also not working.

                Now who is responsible for this?

                Fixing one problem given birth to another problem… Is this LG technique to earn money from customer?

                Jignesh
                Surat,Gujarat
                [protected][protected][protected][protected][protected][protected][protected][pr...
                Below Problem yet not solved.

                Technician Mr Mukesh (LG Authorized Centre Sai service, Surat) came but makes fool by saying remote control has some issue.
                So we spend money to purchase new remote control of LG but that also does not work well.

                If you cannot fix the problem or attend it seriously please do not make them fool.

                I want answer whether my problem will get repaired by you or I contact some one else?

                Jignesh

                Surat________________________________________

                LG — not provide me a remote control

                Sir,
                I have purchase 29" TV of LG brand's mercuse model in 2005.
                now my remote control does not work. i need to purchase new remote control. but the company has not provide me a remote control till today. my call is pending from last 2 month, i call also in consumer case but no response. now the problem is that i can't use my expensive tv without remote. pl do needful. thanking you
                Sir ?

                Which sir is going to listen you here ?

                Stop being a jerk & wasting your time. Contact LG or file a case in your nearest police station.
                Dear sir,

                I purchesed LG LCD TV MODEL-32LH 60 from Light & Sound Galaxy, G-55, Laxmi Nagar, Vikas Nagar, Delhi-110092 bill no-16639 dated 16.3.2010. ON 16.3.2010.
                After few days picture and sound problem occured as the TV Set is not getting on. Therefore, complaint registered on 1.12.2010 to Show Room and also to Complaint Centre at [protected] on 3.12.2010 Complaint no. RNA[protected], 4.12.2010, 6.12.2010 and 7.12.2010 Complaint no. RNA[protected] but all in vains and still complaint has not been resolved.

                I had 5 LG products at my home - Television, Two Split ACs., Washing Machine and Fridge and unfortunately last month I got a TV and Washing Machine of same brand to my daughter Advocate Meenu Sharma persuming it a good brand, but presently I am very unhappy with your customer service and capability of problem solving and products quality maintance.

                I hope you will get my complaint about LCD TV resolved immediately so that I may not go for legal assistance against LG.

                Yours sincerely,

                S.K.SHARMA, Advocate
                SUPREME COURT OF INDIA
                9-C, Skylark Aparment, DDA HIG Flats Site II, Ghazipur, Near PNB Ghazipur, Delhi -110096
                Mob. [protected] Tel. :[protected], 22240231
                LG should stand for Life's gone . I cannot imagine any customer service could be this miserable and insensible. No one holds any accountability for their actions leave about ownership. A bunch of ill mannered and irresponsible youth sitting on a call center and massacring LG's brand on one side and the bureaucratic service centers on the other . I used to be a LG loyalist (I have LG AC, TV, Refridgerator,washing machine) but now have taken a oath not to buy any LG product ever nor advise anyone to do so. I have a complaint with LG pending from 23rd December (today is 4th January) and the same has been cancelled over and again with lame excuses and then another new complain , so on and so forth.Till date I have not received any service on my complain. And this is not the first time it's happening this way. I have had similar experiences in the recent past. Are these guys just spared and there is no one who holds them accountable. Numerous calls I have made so far without any help reaching, and now they disconnect the line whenever i begs them to connect me to their seniors. Should the company not be held responsible for such behaviour of their representatives and service centers ?

                Mob :- [protected] (Dharmendra) .email :[protected]@gmail.com

                I am still awaiting for SOS.....

                Thanks & Regards,
                Dharm

                Never buy LG brand TV — Never buy LG brand TV

                I PURCHASED LG BRAND 3D LED TV FROM DUBAI ON 12 FEB 2012.

                I ASKED HIM TO OPEN AND CHECK THE TV IN PRESENSE OF ME AT DUBAI STORE BUT HE REFUSE TO OPEN AND CHECK.

                WHEN I OPENED THE BOX AFTER COMING INDIA IT SEEMS TO BE SECOND HAND PIECE.

                OPERATING MANUAL AND WARRANTY CARD ARE MISSING WHEN I OPEN.

                3D EFFECT ALSO NOT COMING

                5 GLASS AND MOVIE DISC ALSO PENDING SINCE PURCHASE. REFER ATTACHMENT

                NOW I REMIND CUSTOMER CARE OF LG ELECTRONIC IN INDIA MANY TIMES.

                I HAVE NOT GOT PROPER RESPONSE FROM SERVICE DEALER.
                Regarding My Television repairing i was register complain in customer care for repairing of TV &amp; they were reply me that LG representative will see you within 72 hours of complain register.still no person is coming for repair.
                my request id is RNA[protected].
                There is a problem with our LCD LG tv.there is some disturbance in the display i.e a series of white cloudy apperance is found on the screen when switched ON and OFF.Please help us in rectifiying it.
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                  A
                  atul agg.
                  from Delhi, Delhi
                  Apr 19, 2011
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                  Address: West Delhi, Delhi

                  service executives are not able to solve the actual problem of complaint.
                  We have registered with LG for our washing machine which has not been working for almost 2 mths now!

                  They said that the PCP and Sensor has not been working and that they will replace it... To date nobody has come to rectify the problem.

                  On making a complaint on [protected], all they say is that we will receive a call within 48 hrs, then it became 24 hrs the it became 3 hrs, but to-date I have not received any call back...

                  CAN&#039;T BELIEVE THAT LG&#039;S SERVICE COULD BE THIS BAD!!!
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                    S
                    sreekanthv
                    from Tellicherry, Kerala
                    Apr 19, 2011
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                    Address: Kozhikode, Kerala

                    Dear all,I am sreekanth
                    I made a purchase of LG 1 ton split ac from dealer 1 month ago, Now the device is dead (not working anymore),
                    i made complaint for service on 12th using LG toll free number [protected] april and one guy came and told hell come nd repair coming day, later i made complaints 14th 16th 18th, till now my AC is not yet serviced, I am totally fed up with This LG product, I am using this ac in My office and still if it not solved , i ll defenitly go consumer cort.


                    Mob:[protected]
                    mail: [protected]@in.com

                    hedge equities ltd
                    sona complex
                    ramanattukara
                    673633 calicut

                    [protected]
                    From: Pawar, Shekhar
                    Sent: Friday, November 18, 2011 3:08 PM
                    To: 'janak.[protected]@lge.com'; 'praful.[protected]@lge.com'; '[protected]@lge.com'
                    Subject: LG Service Problem
                    Importance: High

                    Hi,
                    I am one of the frustrated customer of LG.
                    I buy LG split AC 2 star 1 ton from Vashi outlet in May 2011. Since in one year LG promises three free service I make a call to them in Aug 2011 for Free service on there toll free no.[protected].
                    The customer service representative promises that I'll get call in next 24 hours for service schedule. Its been 3 days but no call. I called back again but no joy. Every time they register a new complaint number and forget. LG Sucks...
                    Now I call back again and got two complaint numbers 1) RNA[protected] RNA[protected] and don't know how many more I'll have in next coming days.

                    I am fed up with LG. Its a poor after sales service for this company. There other competitor are far ahead of them in the service area.

                    I'll request someone from LG to have a look in this issue asap.
                    I am obtaining help from consumer Court very soon as well as adding reviews to all review sites against LG products.

                    Regards,

                    Regards,
                    Shekhar Pawar
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                      M
                      mudassar715
                      Apr 19, 2011
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                      Resolved

                      Address: Pune, Maharashtra

                      Hi,

                      I had purchased a LG Split AC from Radhika Electronics, Pimpri Pune on 17th April. The installation was free till 17th April.

                      I registered on LG customer support for free installation on 17th April itself with My number as: +91 [protected]

                      Installation Address as:

                      Flat No 5, Building-C, Wing-C, Sai Saheb Apartment
                      Pimple Saudagar
                      Pune-411027

                      It was confirmed that installation will be done in 24 Hrs.

                      After 24 Hrs (on 18th April)I called back to check but I was informed that there is no update. The customer executive registered new request and provided the number as RNA[protected].

                      Again there was no call on 18th April. On 19th I again called LG customer care to be informed that the request was rejected because the executive did not mentioned the address correctly in system. Also they now informed that they cannot commit free installation even though I have registered the request on 17th April.

                      Now they provided me the contact number of cooling solution which is the service centre. Cooling Solutions Contact No[protected]/[protected].

                      When I called on this number I was informed that Cooling Solution is no more the service centre for LG.

                      It has been two days and I am still awaiting a call for installation. I have still not started using LG product and I am facing this issue. I am really disappointed by this.




                      Can you please look into this issue?


                      Regards,
                      Mudassar
                      +91 [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      I had bought an LG refrigerator (model no. - 245TTG4) on 20.07.2008. Now I wanted an AMC. Call centre people (on 18.03.10) told me that 1yr AMC would cost Rs.750/- + service tax and if I take for more than 1 yr (2 or 3 years), it would come at a 20% discount (ref no. - R[protected]). When the service engineer visited me on 19.03.10, he informed that no discounts are available. On my trying to recheck with the call center (that no discounts are available), your call center executive told me to talk to the service engineer himself or his ASC head as he himself would not be able to help out and give correct information. This essentially means that the call center is either redundant or its executives are hand in glove with the service center people and charge extra (withdrawing discounts at their own will).
                      Despite my repeated efforts, I was unable to get to the right source for the desired information. Kindly help me out.
                      Sir,

                      We buy a 1.5 ton split air conditioner from Gupta trading co. stated in i-10, Gf, rdc, rajnagar with model number LSA 5NW2VF1 on 19 APRIL 2009 with invoice number 000202, and its very sad to say that since we buy that airconditioner we are tentativenly geting the same problems time and again and still now Lg services center is unable to rectify to our satifactroy each time a executive come to sort out the problem the next day its the same gas leakage problem again atleast 12 times, and we are again facing the problem again gas leakage, i urge you sir to get this aircon replaced ASAP, so that we have faith in LG company. here are the sataed complain number with dates:--

                      DATE COMPLAIN ID

                      05/06/2009 N9C60510149
                      22/06/[protected][protected][protected]N9C62214631
                      24/06/[protected][protected][protected]N9C62415162
                      09/08/[protected][protected][protected]N9C80900485
                      13/08/[protected][protected][protected]N9C81310048
                      30/08/[protected][protected][protected]N9C83004130
                      18/09/[protected][protected][protected]C[protected]
                      07/10/[protected][protected][protected]C09A0723732
                      10/10/[protected][protected][protected]C09A1025826
                      13/10/[protected][protected][protected]C09A1325558
                      15/10/[protected][protected][protected]C09A1511073
                      18/02/[protected][protected][protected]C[protected]
                      21/03/[protected][protected][protected]C[protected], C[protected]

                      Regards,
                      Ashish Tyagi
                      [protected]
                      GHAZIABAD
                      hi very very poor service from lg i bought lg split airconditioning one month it doesnt get cooling so i call the customer service still 2 weeks gone no service man came i recomended not to go for l g product
                      Dear Sir/ Madam
                      With much regret and dismay i choose to complaint regarding the poor service quality of LG service, which is topped by casual unprofessional behavior which does not speak high about a company as reputed as yours. i have been loyal to the LG brand for many years, with most of the appliances being from LG. i have been using LG a/c for past more than 10 years. i have availed the offer for 2 years annual maintenance contract last year. Now when my a/c developed a snag, the attitude of LG service center guys has changed, my complaints are falling on deaf years. i have complaints 5 days back, an engg came only to tell me that some other guy will do the necessary repairs and after that, have made repeated calls and requests for the same, the only reply i get is one of a very rude nature and complete disregard to the concerns of the customer. i didnt expect while paying for the AMC that in the times when i would need to avail the services, i would experience such things from a company like LG.
                      Please fill the holes to maintain the reputation of the company as soon as possible.
                      Dr Ashish Kapoor
                      [protected]
                      Lg is pathetic, need to gear up with its services or will be out of competition very soon.
                      Dear Sir,
                      i have purchased one LG washing machine (top loading automatic) on 19/12/2012. Recently i m facing some problem with the machine. After running some time( apprx.20 mins) machine stops. i have launched one complain in LG tollfree number on 14/08/2013. Service engineer has checked the machine and found fault in cable as well as the electronic circuit. After that machine is not attended. i have made 2-3 times reminder in tollfree number and also contacted local service provider of LG in Surat. But as per service centre, repair parts are not available with them till 19/08/2013 and not even forwarding call from their side.
                      i m attaching my complain number here-RNA[protected]. Actually it was not expected from LG company even the machine within warranty period.
                      So, anticipating your favour.
                      DHIRAJ KUMAR SAUD
                      SURAT-394518, DUMAS ROAD, MAGDALLA
                      I&#039;m Fredyson P E, had purchased a LG fridge model no GL 205 KAG5 before 5 months from Ernakulam LG show room.Before 3 weeks i&#039;ve registered a complaint that my fridge is not geeting cool. My complaint number is rna[protected].


                      A technician was sent from the company who visited my place and adjusted some yoke in the fridge and said that some parts should replace and he will come with that by the next day itself. But so far no one came and my fridge&#039;s condition is getting much worse. Many times i&#039;ve tried to contact the service men. But no response from them.i haven&#039;t expected such a poor service from LG. I want immediate response and service ASAP.

                      Please do the needful.
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                        J
                        JAYANTA NEOG
                        from Hyderabad, Telangana
                        Apr 18, 2011
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                        Address: Assam

                        To The officer(concerned)
                        LG
                        Sub-complaint against servicing system
                        Sir,
                        i have an automatic LG washing machine which needs repair for running.I lodge a complaint at your authorised servicing center at Dibrugarh ,Assam on 19th march11 and asked to repair the machine. I deposited the machine at the servicing center in time for repair. But neither I got any satisfactory respond from them nor the machine repaired. One month passed from the date of lodging complaint but still the machine is not repaired. On enquiry , the servicing center informed me that it will be repaired only after the parts will be available from the company.They also not able to inform me how much time it will take to get the parts available from the company.I am surprised to see that such a famous&popular company"LG"takes time more than a month to get a simple washing machine repaired. So i request you to look into the matter and get the machine repaired if possible.
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                          knowledgeguru26
                          from Mumbai, Maharashtra
                          Apr 17, 2011
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra

                          led tv not working

                          our led tv we bought on 26 JAN 2011 is not working since one MONTH, we had given complaint by complaint number RNA[protected] on 19/02/2011 and the service center agent is telling us since that it will be repaired,he check the tv and told we need to change the tv , and again we follow up for change/replacement of led,but no positive steps were taken..we calledup repeatedly, lastly they told they will refund money.but till today we havnt got any response..so i request you to take a positive step urgently or we will go to the consumer court....
                          thanking
                          Sujit kr Singh
                          [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            R
                            Rajeswari Rajendran
                            from Mumbai, Maharashtra
                            Apr 17, 2011
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                            Address: Mumbai City, Maharashtra

                            Dear Sir.

                            I have brought an LG washing machine from ur esteemed company on 24th Oct 2010. Barely 4 months later the machine has been giving me problems. Inspite of lodging a complaint since February on[protected] noone has come to check the washing machine. I had bought the machine from LG chembur near shoppers stop

                            LG has promised a 10 year warranty on their products and I not only buy ur products but I also recommend ur products to family and friends. I am extremely disappointed this time with the service provided and I do hope that my machine is replaced with a new one. Looking foward to hearing from you.

                            Thanking You
                            Yours faithfuuly,
                            Rajeswari Rajendran.
                            17th April 2011.
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                              kunal6969
                              from Surat, Gujarat
                              Apr 15, 2011
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                              Address: Surat, Gujarat

                              Hello,

                              Here is a great example of LG experience. They are not at all serious about customer care and after sell services.

                              I had done big mistake by putting trust on LG brand before 2 years. While purchasing my new home, I bought 2 LG LCD TVs. 32" and 42" each. 32" cost me 40,000 Rs while 42" was worth 60,000 Rs.

                              After passing 1 year of warranty, both TVs (yes both TVs) started functioning like 15 years old TVs. Both were automatically shutting off during play within 15-30 minutes. This was random and I passed a year with uncertain behavior. However I had already complained to LG in 2010 for clarification on the issue.

                              Service guy, Mr. Mukesh ([protected] is LG service guy from Surat Adajan service station ) is one of those who represent LG services. He has all elements of how to fool customer in thousands of ways. On his first visit he told me total repair cost would be below 1000 Rs and on another visit +4000 Rs. I was in dilemma whether to trust this guy or to approach LG customer care again for allocating new guy.

                              In my new complaint (RNA[protected] for reference), the same guy came again with lots of smiles and willingness to fool.
                              Here are some of those arguments by Mr. Mukesh

                              1)
                              Mukesh : Now if you want to repair 1 TV, it would cost 10000 Rs for replacing PCB.
                              Me : Earlier repair cost was below 1000, then 4000 and now 10000. Can you please provide me proper justification.

                              2)
                              Mukesh : Running stabilizer won't protect your TV. Your TV is damaged because of power fluctuation.
                              Me : Then what's the use of my Stabilizers? Stabilizer manufacturing cos should shut down ? I am a caring guy who use sufficient power protection instruments from reputed cos for my home equipments.

                              3)
                              Mukesh : If you have 2 TVs to show to me, it would cost double the visiting charge.
                              Me : Are you sure? you are visiting just 1 time and cost is double ? Even though it's not taking your 10 minutes ? So you think my 5 faulty LG products will give you 3500 Rs just for visiting ??

                              4)
                              Mukesh : LG is very reputed company in all ele. products.
                              Me : I am using Samsung Fridge, Sony Laptop, Apple iphone, Nokia touch but never faced sort of defects like your LG TVs

                              5)
                              Me : We are joint family having 5 TVs at our home, having 10 years old Samsung and 2 years old Sony. but never had single issue with those.
                              Mukesh : No idea for other brands how those are. We cannot give any guarantee after 1 year. Nobody will give you.

                              6)
                              Mukesh : We cannot give any guarantee on new parts after replacement.
                              Me : Speechless !!

                              Do you think anyone will trust LG after meeting such service guys ?

                              Finally I accepted that it is great waste of time and extremely poor quality TVs. LG is not intended to provide customer delight experience. I am sure they are doing big business in service & repair for their low quality products because those are made like that only.

                              In future, I will never think of LG even though it's free. Thank you for your time.

                              Kunal Asodaria
                              [protected]
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                                rajanusanj
                                from Mumbai, Maharashtra
                                Apr 15, 2011
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                                Address: Bangalore, Karnataka

                                Hi

                                I am a customer of a LG LED TV. which is two months old. The TV was working fine for first one month but after that we started seeing a vertical line mid of the TV screen with one half brighter than the other half. We called the LG customer care and the response was bad. The engineer came checked the TV and said a cable was damaged and said he will replace the same in a days time. but its two days since we heard from their end i have raised the complient but no response, reuqest advise

                                My compliant No is[protected]

                                Regards
                                Raj
                                Raj, I had frustrating experience with LG branded TVs.

                                Here you can read my story,
                                http://www.consumercomplaints.in/complaints/extremely-poor-customer-amp-service-...
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                                  rahul tripathi
                                  from Sopur, Jammu and Kashmir
                                  Apr 14, 2011
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                                  Address: Thane, Maharashtra

                                  MY Name is Rahul Tripathi recently i purchased an LCD TV of LG on 5/3/2011 on my wifes name MRS. REENA TRIPATHI but i stared giving me very bad pictue from 24/3/2011 .i complained about this issue on 25/3/2011 MY Complaint ID is RNA[protected] a technician came from service center of LG after looking at picture quality .

                                  HE WAS NOT READY TO ACCEPT THAT IT WAS PROBLEM OF TELEVISION inspite of telling him that I HAVE ALREADY GOT CHECKED MY CABLE FROM MY OPERATOR AND it IS NOT CABLE FAULT howevery he agreed that he will prove himself by TAKING MY TV TO DEALERS SHOP AND CHECKING IT THERE and he assured me that he will reurn on nex day i.e on 27/3/2011 by 1:30 PM but he did no turned up so next day i.e on 28/3/2011 .


                                  I MYSELF TOOK MY LCD TO DEALERS SHOP there also i got the SAME POOR PICTURE WHEREAS EVERY OTHER LCDs IN HIS SHOP HAD BEST QUALITY PICTURE so my DEALER CALLED SERVICE CENTER AND GOT THE SAME TECHNICIAN IN HIS SHOP . THERE THE SAME TECHNICIAN ADMITTED THAT IT IS PROBLEM WITH TUNER CARD AND MINI CARD OF my LCD TV and HE will do needful in next 2 days bu today is 14/4/2011 . THREE WEEKS after i complained but still my se is in same condition and the service center guys are telling that they do no have SPARE PARTS TO REPLACE IM MY LCD and it is in TRANSIT PHASE .

                                  however i called to call center of LG on[protected] for further action i received mobile number of REGIONAL CUSTOMER CARE OFFICER named LATA MOMBIL cell no [protected] i was told that her working hours are from 9:30 am to 6:00 pm but i desparetly diled her number from 11:00 am SHE DID NO BOTHERED TO PICK UP PHONE AFTER CONTINOUS RINGS however trying hard her number for more than TWO HOURS she picked phone and told that she will look into this case and call me within 10 minutes

                                  BUT even AFTER 2 HOURS SHE DID NOT BOTHERED TO CALL ME . i Again tried her number but again of continous RINGS SHE DID NOT PICKED MY CALL however after again AFTER TWO HOURS OF MY CALLING SHE PICKED MY CALL BUT SILL SHE HAD NOT TOUCHED MY CASE AND HAD NO IDEA ABOUT MY PROBLEM OR COMPLAIN however i was LEFT HELPLESS FROM REGIONAL OFFICER TOO FINALLY I EMAILED ON LG service id after 2 days on 13/4/2011 i got call from LG they again asked my problem and provided me with no solution

                                  EVEN TODAY I waiting for help from lg BUT I HAVE LEARNED A GOOD LESSON FROM LG AND WILL ADVICE U PEOPLE PLEASE THINK TWISE BEFORE OF PURCHASE ANY PRODUCT OF THIS COMPANY

                                  LG — Plasma TV tuner

                                  We Purchased a 32" Plasma - LG make from Metro Hyderabad May 2008 . We never used it since only my mother watched TV. When the TV Stopped working we complained to LG and they deputed some who came and told us the TV tuner circuit or board has gone due to bad Cable signal and collected Rs 200 for a device that prevents that, he promised to repair the set then one day he came with a board and replaced it only to realise that it did not match so another complaint then he came back and took the board and disappeared . After complaining again and after a month he returned and replaced the board but the set did not even start. Even the DVD we were able to watch is gone. Then LG sent another mechanic and he ran away after seeing the situation . Today after complaining another time he has come and told mother board is gone. Now they are saying warranty is over and the repairs are chargeable even the mother board which was ok. Firstly the delay of nearly 4 months then now the want to charge for a mother board which was working earlier.
                                  LIFE'S GREAT
                                  Dear Rahul,

                                  I faced similar issues with My 2 LG LCD TVs. In case you wish to know, here is my experience
                                  http://www.consumercomplaints.in/complaints/extremely-poor-customer-amp-service-...

                                  Kunal

                                  LG Television LCD — Poor quality of TV and after sale service

                                  I had purchased an LCD TV in June 2010. The product had a warranty for one year and the T.V. konked off after 10 days after the warranty period. On calling the LG service centre, an Engineer advised that a part needed to be replaced after inspecting the set at my home. However, despite repeated follow up for over one month, they have not bothered to repair the set and keep giving vague responses. At the end of one month, I get a casual response that they had erroneously received a wrong part (after one month). They have now ordered the correct part and would service the TV as and when it is recieved. Esclation to various people in the centre served no purpose.
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                                    siva_avv
                                    from Bellampalli, Telangana
                                    Apr 12, 2011
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                                    Address: Medak, Andhra Pradesh

                                    Dear Sir,
                                    My complaint no isRNA[protected] date[protected]. Daily we are followping. Every day customer executive says we will solve problem with in 24 hours. No body attended as on date 12.04.2011. This type of service i did not see in any company. LG is worst service in the world. You are wasting my time daily. We will tell to every body Donot puchase LG a/c machines because of service is very poor. Please give respond immediately. My mobile no.is[protected]. If you havenot respond we will go to consumer court with this complaint No.

                                    With regards,

                                    AVV Sivanaryana
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                                      C
                                      chanchal chatterjee
                                      Apr 12, 2011
                                      Resolved
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                                      Resolved

                                      Address: Bardhaman, West Bengal

                                      To,
                                      THE GENERAL MANAGER,
                                      LG ELECTRONICS INDIA PVT LTD,
                                      PLOT NO. 51, SURAJPUR KASNA ROAD,
                                      GREATER NOIDA 201306 (UP).
                                      Sir,
                                      I like to state that, I Mr.Chanchal Chatterjee had purchased a L.G refrigerator model no-GL-225.FEDG5, S.L-010LPUH 042662 on 25/12/2010 in the name of my daughter Miss.Aishika Chatterjee ,tax invoice no-C1854, from National Electronics .Add-Bhiringi ,NachanRoad,Durgapur-713213(W.B.), ph no[protected],Branch off:-SUHATTA, City Center,dgp-713216(W.B.).
                                      On that date a van-rickshaw puller brought the refrigerator to our house and he installed the product and said us to use .But when I read the LG-guidelines manual I saw the point no C. where it says that at the first time when the machine start it should run at least 6 hrs without loading food stuff/water.
                                      So, my refrigerator is not installed properly and also no service technician visits my house. no stamp and not fill up the warranty card. I complained three times to LG Service through SMS on 57575. Complaint no-RNA[protected] on 21/02/11. But no response came from there side.
                                      Now my question is that if the machine is not work properly after one year who will be responsible??
                                      The National Electronics also gave the refrigerator stand, which is crack. But after repeated complaining the stand yet not changed.
                                      Therefore. I request you to look after the matter as soon as possible and the necessary action so that I can use my refrigerator properly.
                                      Thanking you, yours faithfully,
                                      Chanchal Chatterjee
                                      Cc to: Branch manager (Asansol
                                      National Electronics (Durgapur,W.B.)
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        S
                                        Sunil.sharma
                                        from Noida, Uttar Pradesh
                                        Apr 12, 2011
                                        Resolved
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                                        Resolved

                                        Address: Gautam Buddha Nagar, Uttar Pradesh

                                        To
                                        The General Manager - LG

                                        I have an AMC of 3 years for my LG window ACs.This is to inform that I had called up LG customer service and booked for servicing of my window AC vide complaint # RNA[protected]. The technician came and took the AC saying that the gas has leaked. Subsequently, I filed a complaint again with LG customer care on 21 March 2011 to follow up when I was asked to contact Servotech( LG's authorized servicing agent).

                                        I was informed that the cooling coil needs to be replaced and as it is not in stock, it will take a couple of days. Since then I have been regularly calling the service centre, LG customer care and servicing In-charge in Ghaziabad but every time I am promised that the part(coil) is yet to be received and it will come in 2 days time.

                                        It is more than 20 days that we are without AC and my family is finding it difficult to spend the days and nights without AC.

                                        This is really a shoddy and pathetic after-sales service provided by LG and it is surprising that a regular spare part like cooling coil is not in stocks.

                                        By this message, I wish to come across to other potential buyers to be cautious of buying LG products. Their after-sales service is atrocious and it is a liability to possess a LG product.

                                        LG - Life is NOT good with your products.

                                        PS: persons contacted
                                        Senior Customer Service supervisor LG - [protected]
                                        Servotech Noida numbers - Rahul - [protected] and [protected]
                                        Service In-charge Ghaziabad - Mr.Ram[protected]
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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