LG Electronics Complaints & Reviews

L G , CTV — Repairing of Remote

I have bought one Colour Television in December'08 from dealer of LG. In May'09, 6-7 buttons of the remote stop working and are dead. While contacting the shop keeper regarding the Remote, the said shop keeper strictly refused to repair and replacement.

Kindly let me know whether this remote can be canged or repaired, if yes, why the shop keeper refusing strictly its repair of replacement.

projection T.V — my t.v is not getting on

Ihave complained (compline # [protected]) on my t.v through your tollfree no ([protected]) on 19nov but i still didnot recive any response to my complain, you have holidays on sun and mon ,so your technicen will be coming on tue that is 24(that is on the 6 day of complain),and that is just to visit and , if it requires any repair you will take another week .Don`t you think this is really rediculous
VASAVI

To <[protected]@lgindia.com>
Subject LG Customer service getting very weak..

Hi LG Team,

I am very unhappy with your customer service and engineers capability of problem solving and products quality maintance.

I had 3 LG products at my home - Television, Two Split ACs.

About Television: I had buy it about 7 years back but we had spent 3-4K in it maintance. This shows very bad product quality with compare to other brands in India.

About ACs:
Recently a month ago i buy AC from ezone. Installation of it is very very bad experience for me and the installation guy did not perform well.
Let me tell you this is really very very bad impression come up in Customer mind due to such installation.
A Split AC is know for its no voice quality but my AC seems very noisy and more than a simple ceiling FAN.
i complain about it to LG CSD and your really SMART engineer attend complain and give very un-sensible reason of noise.
He told us due to 1.5 ton AC, you will hear noise. Technically this does not sound okay to me and will never to others.

How can you help me to sort out this noise problem?

I am really very tired with LG products and will not in my life going to buy any other LG product even it is free to me.
Also i will never suggest to some one to go for LG.

Sorry but you guys are not making up to mark and this may loose customer relations.

Thanks,

Jignesh Patel
Software Engineer
Surat
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: 19 May 2010 15:15
To: Jignesh Patel
Subject: Re: LG Customer service getting very weak..


Dear Customer,

Thanks for writing in to us.

In order to assist you with your enquiry, we require your Postal address and contact number.

Kindly send your complete address & contact no. ( along with this mail), so that we can do the needful.



Thanks & Regards
Harshit Pathak
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

05/20/2010 08:07 PM
To <[protected]@lgindia.com>
cc
Subject RE: LG Customer service getting very weak..

Hi Team,

Here is my resident address.

Jignesh Patel,
XXXXX (not disclosing it here)
Gujarat

Contact No: 0XXXXXX. (not disclosing it here)

Hopeful for rigid action.

Jignesh Patel.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: 21 May 2010 06:30
To: Jignesh Patel
Subject: RE: LG Customer service getting very weak..


Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.

Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

05/25/2010 06:01 PM To <[protected]@lgindia.com>
Subject RE: LG Customer service getting very weak..


Till when I have to wait?

Can you guys give me any time limit? Or its life time waiting?

FYI, the Engineer has took TV part and had not returned

As customer whom should I contact?

Customer Care? They are making me fool

Sai Service Centre? They are more irresponsible than LG.

Engineer who attend my complain? He is waiting for Sai Service Centre green signal.

WHEN I WILL GET MY TV PART BACK? I DON’T CARE WHETHER IT IS REPAIRED OR NOT, I WILL MANAGE MY SELF, BUT PLEASE HELP ME TO
FREE MY SELF FROM THIS GREAT LG CSD.
[protected][protected][protected][protected]---
From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: 26 May 2010 06:07
To: Jignesh Patel
Subject: RE: LG Customer service getting very weak..


Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Vivek V Mehta on his mobile number [protected].

Thanking you and reassuring you of our best services always.

Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
[protected][protected][protected][protected][protected][protected][protected]---...⇄

Sent: 30 June 2010 07:21
To: '[protected]@lgindia.com'
Subject: RE: LG Customer service getting very weak..

Hi,

Last month we had repaired TV with LG customer service. After lots of banging my head with your technician and CSD my TV got repaired but my remote control stop working.

When technician came to my house to install TV parts we don’t have electricity at home and so it was not tested.
Also technician told to my family member that your remote was not working when he came previously to check the problem in TV but he is lie because I was there when he come
At my home to check TV problem.

I was in impression that my remote control has some problem and I got replace with new remote control but new one is also not working.

Now who is responsible for this?

Fixing one problem given birth to another problem… Is this LG technique to earn money from customer?

Jignesh
Surat,Gujarat
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Below Problem yet not solved.

Technician Mr Mukesh (LG Authorized Centre Sai service, Surat) came but makes fool by saying remote control has some issue.
So we spend money to purchase new remote control of LG but that also does not work well.

If you cannot fix the problem or attend it seriously please do not make them fool.

I want answer whether my problem will get repaired by you or I contact some one else?

Jignesh

Surat________________________________________

LG — not provide me a remote control

Sir,
I have purchase 29" TV of LG brand's mercuse model in 2005.
now my remote control does not work. i need to purchase new remote control. but the company has not provide me a remote control till today. my call is pending from last 2 month, i call also in consumer case but no response. now the problem is that i can't use my expensive tv without remote. pl do needful. thanking you

Sir ?

Which sir is going to listen you here ?

Stop being a jerk & wasting your time. Contact LG or file a case in your nearest police station.

Dear sir,

I purchesed LG LCD TV MODEL-32LH 60 from Light & Sound Galaxy, G-55, Laxmi Nagar, Vikas Nagar, Delhi-110092 bill no-16639 dated 16.3.2010. ON 16.3.2010.
After few days picture and sound problem occured as the TV Set is not getting on. Therefore, complaint registered on 1.12.2010 to Show Room and also to Complaint Centre at [protected] on 3.12.2010 Complaint no. RNA[protected], 4.12.2010, 6.12.2010 and 7.12.2010 Complaint no. RNA[protected] but all in vains and still complaint has not been resolved.

I had 5 LG products at my home - Television, Two Split ACs., Washing Machine and Fridge and unfortunately last month I got a TV and Washing Machine of same brand to my daughter Advocate Meenu Sharma persuming it a good brand, but presently I am very unhappy with your customer service and capability of problem solving and products quality maintance.

I hope you will get my complaint about LCD TV resolved immediately so that I may not go for legal assistance against LG.

Yours sincerely,

S.K.SHARMA, Advocate
SUPREME COURT OF INDIA
9-C, Skylark Aparment, DDA HIG Flats Site II, Ghazipur, Near PNB Ghazipur, Delhi -110096
Mob. [protected] Tel. :[protected], 22240231

LG should stand for Life's gone . I cannot imagine any customer service could be this miserable and insensible. No one holds any accountability for their actions leave about ownership. A bunch of ill mannered and irresponsible youth sitting on a call center and massacring LG's brand on one side and the bureaucratic service centers on the other . I used to be a LG loyalist (I have LG AC, TV, Refridgerator,washing machine) but now have taken a oath not to buy any LG product ever nor advise anyone to do so. I have a complaint with LG pending from 23rd December (today is 4th January) and the same has been cancelled over and again with lame excuses and then another new complain , so on and so forth.Till date I have not received any service on my complain. And this is not the first time it's happening this way. I have had similar experiences in the recent past. Are these guys just spared and there is no one who holds them accountable. Numerous calls I have made so far without any help reaching, and now they disconnect the line whenever i begs them to connect me to their seniors. Should the company not be held responsible for such behaviour of their representatives and service centers ?

Mob :- [protected] (Dharmendra) .email :[protected]@gmail.com

I am still awaiting for SOS.....

Thanks & Regards,
Dharm

Never buy LG brand TV — Never buy LG brand TV

I PURCHASED LG BRAND 3D LED TV FROM DUBAI ON 12 FEB 2012.

I ASKED HIM TO OPEN AND CHECK THE TV IN PRESENSE OF ME AT DUBAI STORE BUT HE REFUSE TO OPEN AND CHECK.

WHEN I OPENED THE BOX AFTER COMING INDIA IT SEEMS TO BE SECOND HAND PIECE.

OPERATING MANUAL AND WARRANTY CARD ARE MISSING WHEN I OPEN.

3D EFFECT ALSO NOT COMING

5 GLASS AND MOVIE DISC ALSO PENDING SINCE PURCHASE. REFER ATTACHMENT

NOW I REMIND CUSTOMER CARE OF LG ELECTRONIC IN INDIA MANY TIMES.

I HAVE NOT GOT PROPER RESPONSE FROM SERVICE DEALER.

Regarding My Television repairing i was register complain in customer care for repairing of TV &amp; they were reply me that LG representative will see you within 72 hours of complain register.still no person is coming for repair.
my request id is RNA[protected].

There is a problem with our LCD LG tv.there is some disturbance in the display i.e a series of white cloudy apperance is found on the screen when switched ON and OFF.Please help us in rectifiying it.

We have registered with LG for our washing machine which has not been working for almost 2 mths now!

They said that the PCP and Sensor has not been working and that they will replace it... To date nobody has come to rectify the problem.

On making a complaint on [protected], all they say is that we will receive a call within 48 hrs, then it became 24 hrs the it became 3 hrs, but to-date I have not received any call back...

CAN&#039;T BELIEVE THAT LG&#039;S SERVICE COULD BE THIS BAD!!!

From: Pawar, Shekhar
Sent: Friday, November 18, 2011 3:08 PM
To: 'janak.[protected]@lge.com'; 'praful.[protected]@lge.com'; '[protected]@lge.com'
Subject: LG Service Problem
Importance: High

Hi,
I am one of the frustrated customer of LG.
I buy LG split AC 2 star 1 ton from Vashi outlet in May 2011. Since in one year LG promises three free service I make a call to them in Aug 2011 for Free service on there toll free no.[protected].
The customer service representative promises that I'll get call in next 24 hours for service schedule. Its been 3 days but no call. I called back again but no joy. Every time they register a new complaint number and forget. LG Sucks...
Now I call back again and got two complaint numbers 1) RNA[protected] RNA[protected] and don't know how many more I'll have in next coming days.

I am fed up with LG. Its a poor after sales service for this company. There other competitor are far ahead of them in the service area.

I'll request someone from LG to have a look in this issue asap.
I am obtaining help from consumer Court very soon as well as adding reviews to all review sites against LG products.

Regards,

Regards,
Shekhar Pawar

I had bought an LG refrigerator (model no. - 245TTG4) on 20.07.2008. Now I wanted an AMC. Call centre people (on 18.03.10) told me that 1yr AMC would cost Rs.750/- + service tax and if I take for more than 1 yr (2 or 3 years), it would come at a 20% discount (ref no. - R[protected]). When the service engineer visited me on 19.03.10, he informed that no discounts are available. On my trying to recheck with the call center (that no discounts are available), your call center executive told me to talk to the service engineer himself or his ASC head as he himself would not be able to help out and give correct information. This essentially means that the call center is either redundant or its executives are hand in glove with the service center people and charge extra (withdrawing discounts at their own will).
Despite my repeated efforts, I was unable to get to the right source for the desired information. Kindly help me out.

Sir,

We buy a 1.5 ton split air conditioner from Gupta trading co. stated in i-10, Gf, rdc, rajnagar with model number LSA 5NW2VF1 on 19 APRIL 2009 with invoice number 000202, and its very sad to say that since we buy that airconditioner we are tentativenly geting the same problems time and again and still now Lg services center is unable to rectify to our satifactroy each time a executive come to sort out the problem the next day its the same gas leakage problem again atleast 12 times, and we are again facing the problem again gas leakage, i urge you sir to get this aircon replaced ASAP, so that we have faith in LG company. here are the sataed complain number with dates:--

DATE COMPLAIN ID

05/06/2009 N9C60510149
22/06/[protected][protected][protected]N9C62214631
24/06/[protected][protected][protected]N9C62415162
09/08/[protected][protected][protected]N9C80900485
13/08/[protected][protected][protected]N9C81310048
30/08/[protected][protected][protected]N9C83004130
18/09/[protected][protected][protected]C[protected]
07/10/[protected][protected][protected]C09A0723732
10/10/[protected][protected][protected]C09A1025826
13/10/[protected][protected][protected]C09A1325558
15/10/[protected][protected][protected]C09A1511073
18/02/[protected][protected][protected]C[protected]
21/03/[protected][protected][protected]C[protected], C[protected]

Regards,
Ashish Tyagi
[protected]
GHAZIABAD

hi very very poor service from lg i bought lg split airconditioning one month it doesnt get cooling so i call the customer service still 2 weeks gone no service man came i recomended not to go for l g product

Dear Sir/ Madam
With much regret and dismay i choose to complaint regarding the poor service quality of LG service, which is topped by casual unprofessional behavior which does not speak high about a company as reputed as yours. i have been loyal to the LG brand for many years, with most of the appliances being from LG. i have been using LG a/c for past more than 10 years. i have availed the offer for 2 years annual maintenance contract last year. Now when my a/c developed a snag, the attitude of LG service center guys has changed, my complaints are falling on deaf years. i have complaints 5 days back, an engg came only to tell me that some other guy will do the necessary repairs and after that, have made repeated calls and requests for the same, the only reply i get is one of a very rude nature and complete disregard to the concerns of the customer. i didnt expect while paying for the AMC that in the times when i would need to avail the services, i would experience such things from a company like LG.
Please fill the holes to maintain the reputation of the company as soon as possible.
Dr Ashish Kapoor
[protected]

Lg is pathetic, need to gear up with its services or will be out of competition very soon.

Dear Sir,
i have purchased one LG washing machine (top loading automatic) on 19/12/2012. Recently i m facing some problem with the machine. After running some time( apprx.20 mins) machine stops. i have launched one complain in LG tollfree number on 14/08/2013. Service engineer has checked the machine and found fault in cable as well as the electronic circuit. After that machine is not attended. i have made 2-3 times reminder in tollfree number and also contacted local service provider of LG in Surat. But as per service centre, repair parts are not available with them till 19/08/2013 and not even forwarding call from their side.
i m attaching my complain number here-RNA[protected]. Actually it was not expected from LG company even the machine within warranty period.
So, anticipating your favour.
DHIRAJ KUMAR SAUD
SURAT-394518, DUMAS ROAD, MAGDALLA

I&#039;m Fredyson P E, had purchased a LG fridge model no GL 205 KAG5 before 5 months from Ernakulam LG show room.Before 3 weeks i&#039;ve registered a complaint that my fridge is not geeting cool. My complaint number is rna[protected].


A technician was sent from the company who visited my place and adjusted some yoke in the fridge and said that some parts should replace and he will come with that by the next day itself. But so far no one came and my fridge&#039;s condition is getting much worse. Many times i&#039;ve tried to contact the service men. But no response from them.i haven&#039;t expected such a poor service from LG. I want immediate response and service ASAP.

Please do the needful.

Raj, I had frustrating experience with LG branded TVs.

Here you can read my story,
http://www.consumercomplaints.in/complaints/extremely-poor-customer-amp-service-...⇄

LG — Plasma TV tuner

We Purchased a 32" Plasma - LG make from Metro Hyderabad May 2008 . We never used it since only my mother watched TV. When the TV Stopped working we complained to LG and they deputed some who came and told us the TV tuner circuit or board has gone due to bad Cable signal and collected Rs 200 for a device that prevents that, he promised to repair the set then one day he came with a board and replaced it only to realise that it did not match so another complaint then he came back and took the board and disappeared . After complaining again and after a month he returned and replaced the board but the set did not even start. Even the DVD we were able to watch is gone. Then LG sent another mechanic and he ran away after seeing the situation . Today after complaining another time he has come and told mother board is gone. Now they are saying warranty is over and the repairs are chargeable even the mother board which was ok. Firstly the delay of nearly 4 months then now the want to charge for a mother board which was working earlier.
LIFE'S GREAT

Dear Rahul,

I faced similar issues with My 2 LG LCD TVs. In case you wish to know, here is my experience
http://www.consumercomplaints.in/complaints/extremely-poor-customer-amp-service-...⇄

Kunal

LG Television LCD — Poor quality of TV and after sale service

I had purchased an LCD TV in June 2010. The product had a warranty for one year and the T.V. konked off after 10 days after the warranty period. On calling the LG service centre, an Engineer advised that a part needed to be replaced after inspecting the set at my home. However, despite repeated follow up for over one month, they have not bothered to repair the set and keep giving vague responses. At the end of one month, I get a casual response that they had erroneously received a wrong part (after one month). They have now ordered the correct part and would service the TV as and when it is recieved. Esclation to various people in the centre served no purpose.

LG Split Air Conditioner — noise in a c

Dear sir,

I bought a split aircontion from your company that is LG. Since the starting itself the aircondtion is making noise. i have given complain on the phone a lot of times, but still the noise is coming, We were told to complain to the company, no servcing is given by LG, so we will go next time to another company, i dont think that the LG GROUP IS POOR SERVICE, BUT ... i am getting poor service, so i request you to please take action on my aircondtion as soon as possible.
This is really discouraging for the customers. We have also send a complaint letter to your company.


Date of purchase: 16th march 2009
Date of letter post: 28th july 2009

Vinay Hisar Haryana India


I m using lg gu 220 slider mobile and about one month ago there is a problem occured towards its display and the screen is white...