LG Electronics Complaints & Reviews

Hi,

I had purchased a LG Split AC from Radhika Electronics, Pimpri Pune on 17th April. The installation was free till 17th April.

I registered on LG customer support for free installation on 17th April itself with My number as: +91 [protected]

Installation Address as:

Flat No 5, Building-C, Wing-C, Sai Saheb Apartment
Pimple Saudagar
Pune-411027

It was confirmed that installation will be done in 24 Hrs.

After 24 Hrs (on 18th April)I called back to check but I was informed that there is no update. The customer executive registered new request and provided the number as RNA[protected].

Again there was no call on 18th April. On 19th I again called LG customer care to be informed that the request was rejected because the executive did not mentioned the address correctly in system. Also they now informed that they cannot commit free installation even though I have registered the request on 17th April.

Now they provided me the contact number of cooling solution which is the service centre. Cooling Solutions Contact No[protected]/[protected].

When I called on this number I was informed that Cooling Solution is no more the service centre for LG.

It has been two days and I am still awaiting a call for installation. I have still not started using LG product and I am facing this issue. I am really disappointed by this.




Can you please look into this issue?


Regards,
Mudassar
+91 [protected]

To The officer(concerned)
LG
Sub-complaint against servicing system
Sir,
i have an automatic LG washing machine which needs repair for running.I lodge a complaint at your authorised servicing center at Dibrugarh ,Assam on 19th march11 and asked to repair the machine. I deposited the machine at the servicing center in time for repair. But neither I got any satisfactory respond from them nor the machine repaired. One month passed from the date of lodging complaint but still the machine is not repaired. On enquiry , the servicing center informed me that it will be repaired only after the parts will be available from the company.They also not able to inform me how much time it will take to get the parts available from the company.I am surprised to see that such a famous&popular company"LG"takes time more than a month to get a simple washing machine repaired. So i request you to look into the matter and get the machine repaired if possible.

led tv not working

our led tv we bought on 26 JAN 2011 is not working since one MONTH, we had given complaint by complaint number RNA[protected] on 19/02/2011 and the service center agent is telling us since that it will be repaired,he check the tv and told we need to change the tv , and again we follow up for change/replacement of led,but no positive steps were taken..we calledup repeatedly, lastly they told they will refund money.but till today we havnt got any response..so i request you to take a positive step urgently or we will go to the consumer court....
thanking
Sujit kr Singh
[protected]

Dear Sir.

I have brought an LG washing machine from ur esteemed company on 24th Oct 2010. Barely 4 months later the machine has been giving me problems. Inspite of lodging a complaint since February on[protected] noone has come to check the washing machine. I had bought the machine from LG chembur near shoppers stop

LG has promised a 10 year warranty on their products and I not only buy ur products but I also recommend ur products to family and friends. I am extremely disappointed this time with the service provided and I do hope that my machine is replaced with a new one. Looking foward to hearing from you.

Thanking You
Yours faithfuuly,
Rajeswari Rajendran.
17th April 2011.

Hello,

Here is a great example of LG experience. They are not at all serious about customer care and after sell services.

I had done big mistake by putting trust on LG brand before 2 years. While purchasing my new home, I bought 2 LG LCD TVs. 32" and 42" each. 32" cost me 40,000 Rs while 42" was worth 60,000 Rs.

After passing 1 year of warranty, both TVs (yes both TVs) started functioning like 15 years old TVs. Both were automatically shutting off during play within 15-30 minutes. This was random and I passed a year with uncertain behavior. However I had already complained to LG in 2010 for clarification on the issue.

Service guy, Mr. Mukesh ([protected] is LG service guy from Surat Adajan service station ) is one of those who represent LG services. He has all elements of how to fool customer in thousands of ways. On his first visit he told me total repair cost would be below 1000 Rs and on another visit +4000 Rs. I was in dilemma whether to trust this guy or to approach LG customer care again for allocating new guy.

In my new complaint (RNA[protected] for reference), the same guy came again with lots of smiles and willingness to fool.
Here are some of those arguments by Mr. Mukesh

1)
Mukesh : Now if you want to repair 1 TV, it would cost 10000 Rs for replacing PCB.
Me : Earlier repair cost was below 1000, then 4000 and now 10000. Can you please provide me proper justification.

2)
Mukesh : Running stabilizer won't protect your TV. Your TV is damaged because of power fluctuation.
Me : Then what's the use of my Stabilizers? Stabilizer manufacturing cos should shut down ? I am a caring guy who use sufficient power protection instruments from reputed cos for my home equipments.

3)
Mukesh : If you have 2 TVs to show to me, it would cost double the visiting charge.
Me : Are you sure? you are visiting just 1 time and cost is double ? Even though it's not taking your 10 minutes ? So you think my 5 faulty LG products will give you 3500 Rs just for visiting ??

4)
Mukesh : LG is very reputed company in all ele. products.
Me : I am using Samsung Fridge, Sony Laptop, Apple iphone, Nokia touch but never faced sort of defects like your LG TVs

5)
Me : We are joint family having 5 TVs at our home, having 10 years old Samsung and 2 years old Sony. but never had single issue with those.
Mukesh : No idea for other brands how those are. We cannot give any guarantee after 1 year. Nobody will give you.

6)
Mukesh : We cannot give any guarantee on new parts after replacement.
Me : Speechless !!

Do you think anyone will trust LG after meeting such service guys ?

Finally I accepted that it is great waste of time and extremely poor quality TVs. LG is not intended to provide customer delight experience. I am sure they are doing big business in service & repair for their low quality products because those are made like that only.

In future, I will never think of LG even though it's free. Thank you for your time.

Kunal Asodaria
[protected]

Hi

I am a customer of a LG LED TV. which is two months old. The TV was working fine for first one month but after that we started seeing a vertical line mid of the TV screen with one half brighter than the other half. We called the LG customer care and the response was bad. The engineer came checked the TV and said a cable was damaged and said he will replace the same in a days time. but its two days since we heard from their end i have raised the complient but no response, reuqest advise

My compliant No is[protected]

Regards
Raj

MY Name is Rahul Tripathi recently i purchased an LCD TV of LG on 5/3/2011 on my wifes name MRS. REENA TRIPATHI but i stared giving me very bad pictue from 24/3/2011 .i complained about this issue on 25/3/2011 MY Complaint ID is RNA[protected] a technician came from service center of LG after looking at picture quality .

HE WAS NOT READY TO ACCEPT THAT IT WAS PROBLEM OF TELEVISION inspite of telling him that I HAVE ALREADY GOT CHECKED MY CABLE FROM MY OPERATOR AND it IS NOT CABLE FAULT howevery he agreed that he will prove himself by TAKING MY TV TO DEALERS SHOP AND CHECKING IT THERE and he assured me that he will reurn on nex day i.e on 27/3/2011 by 1:30 PM but he did no turned up so next day i.e on 28/3/2011 .


I MYSELF TOOK MY LCD TO DEALERS SHOP there also i got the SAME POOR PICTURE WHEREAS EVERY OTHER LCDs IN HIS SHOP HAD BEST QUALITY PICTURE so my DEALER CALLED SERVICE CENTER AND GOT THE SAME TECHNICIAN IN HIS SHOP . THERE THE SAME TECHNICIAN ADMITTED THAT IT IS PROBLEM WITH TUNER CARD AND MINI CARD OF my LCD TV and HE will do needful in next 2 days bu today is 14/4/2011 . THREE WEEKS after i complained but still my se is in same condition and the service center guys are telling that they do no have SPARE PARTS TO REPLACE IM MY LCD and it is in TRANSIT PHASE .

however i called to call center of LG on[protected] for further action i received mobile number of REGIONAL CUSTOMER CARE OFFICER named LATA MOMBIL cell no [protected] i was told that her working hours are from 9:30 am to 6:00 pm but i desparetly diled her number from 11:00 am SHE DID NO BOTHERED TO PICK UP PHONE AFTER CONTINOUS RINGS however trying hard her number for more than TWO HOURS she picked phone and told that she will look into this case and call me within 10 minutes

BUT even AFTER 2 HOURS SHE DID NOT BOTHERED TO CALL ME . i Again tried her number but again of continous RINGS SHE DID NOT PICKED MY CALL however after again AFTER TWO HOURS OF MY CALLING SHE PICKED MY CALL BUT SILL SHE HAD NOT TOUCHED MY CASE AND HAD NO IDEA ABOUT MY PROBLEM OR COMPLAIN however i was LEFT HELPLESS FROM REGIONAL OFFICER TOO FINALLY I EMAILED ON LG service id after 2 days on 13/4/2011 i got call from LG they again asked my problem and provided me with no solution

EVEN TODAY I waiting for help from lg BUT I HAVE LEARNED A GOOD LESSON FROM LG AND WILL ADVICE U PEOPLE PLEASE THINK TWISE BEFORE OF PURCHASE ANY PRODUCT OF THIS COMPANY

Dear Sir,
My complaint no isRNA[protected] date[protected]. Daily we are followping. Every day customer executive says we will solve problem with in 24 hours. No body attended as on date 12.04.2011. This type of service i did not see in any company. LG is worst service in the world. You are wasting my time daily. We will tell to every body Donot puchase LG a/c machines because of service is very poor. Please give respond immediately. My mobile no.is[protected]. If you havenot respond we will go to consumer court with this complaint No.

With regards,

AVV Sivanaryana

To,
THE GENERAL MANAGER,
LG ELECTRONICS INDIA PVT LTD,
PLOT NO. 51, SURAJPUR KASNA ROAD,
GREATER NOIDA 201306 (UP).
Sir,
I like to state that, I Mr.Chanchal Chatterjee had purchased a L.G refrigerator model no-GL-225.FEDG5, S.L-010LPUH 042662 on 25/12/2010 in the name of my daughter Miss.Aishika Chatterjee ,tax invoice no-C1854, from National Electronics .Add-Bhiringi ,NachanRoad,Durgapur-713213(W.B.), ph no[protected],Branch off:-SUHATTA, City Center,dgp-713216(W.B.).
On that date a van-rickshaw puller brought the refrigerator to our house and he installed the product and said us to use .But when I read the LG-guidelines manual I saw the point no C. where it says that at the first time when the machine start it should run at least 6 hrs without loading food stuff/water.
So, my refrigerator is not installed properly and also no service technician visits my house. no stamp and not fill up the warranty card. I complained three times to LG Service through SMS on 57575. Complaint no-RNA[protected] on 21/02/11. But no response came from there side.
Now my question is that if the machine is not work properly after one year who will be responsible??
The National Electronics also gave the refrigerator stand, which is crack. But after repeated complaining the stand yet not changed.
Therefore. I request you to look after the matter as soon as possible and the necessary action so that I can use my refrigerator properly.
Thanking you, yours faithfully,
Chanchal Chatterjee
Cc to: Branch manager (Asansol
National Electronics (Durgapur,W.B.)

To
The General Manager - LG

I have an AMC of 3 years for my LG window ACs.This is to inform that I had called up LG customer service and booked for servicing of my window AC vide complaint # RNA[protected]. The technician came and took the AC saying that the gas has leaked. Subsequently, I filed a complaint again with LG customer care on 21 March 2011 to follow up when I was asked to contact Servotech( LG's authorized servicing agent).

I was informed that the cooling coil needs to be replaced and as it is not in stock, it will take a couple of days. Since then I have been regularly calling the service centre, LG customer care and servicing In-charge in Ghaziabad but every time I am promised that the part(coil) is yet to be received and it will come in 2 days time.

It is more than 20 days that we are without AC and my family is finding it difficult to spend the days and nights without AC.

This is really a shoddy and pathetic after-sales service provided by LG and it is surprising that a regular spare part like cooling coil is not in stocks.

By this message, I wish to come across to other potential buyers to be cautious of buying LG products. Their after-sales service is atrocious and it is a liability to possess a LG product.

LG - Life is NOT good with your products.

PS: persons contacted
Senior Customer Service supervisor LG - [protected]
Servotech Noida numbers - Rahul - [protected] and [protected]
Service In-charge Ghaziabad - Mr.Ram[protected]

Dear Sir/Madam,

This was regarding my complaint dtd 27.03.2011. I have purchased LG LCD on 08/12/2010. and within 3 months there was problem in LCD part. When i called your customer care they told me that your problem will resolve in 5 working days. but today is 11.04.2011 and i have not received nothing from you.

I am facing very poor service from you. Your executive Mr. Manish Sawant([protected]) call me on 29.03.2011 and told me that we will replace the part in 3 working days. Then your techicen were came to my home and checked the problem and then after on 06.04.2011 ur another executive came to my home and told me that we will refund or give u new LCD. and also taken my bill zerox and ID proof copy.

When i called Manish Sawant, He was laughed on phone and took problem very lightly. I told him that becos o[censored] i have missed all my world cup matches but again he told me that ur problem will resolve my another thursday (14.04.2011). But he was not sure about the same.


I am very upset with such kind of service and will take this to consumer court.



I[censored] want to call and also escalate to higher also.Pls do action against Manish Sawant([protected]).

Also I will NOT prefer any product of LG in future and also told my friend and relatives of the same.

Thanks LG ( LOW GOODs)


Amit Sawant
[protected]
[protected].

Sir,
I have purchased the LG Split Air Conditioner from M/s Bajaj Electronics, Lakdikapool, Hyderabad and it was installed on 26.1.2011 and recently it is put into use. The model is LG LSA 5KR 3A and S.No. is 101NAHF013833. The first complaint I have lodged with LG customer care centre is on 27.2.1011 due to some noise is observed in the indoor unit. The technician has attended on 30.3.2011 and remarked that the Dashboard is having a manufacturing defect and it to be replaced. Without replacing the faulty component the complaint is closed by LG. I have again lodged a complaint on 2.4.2011 vide complaint no. RNA [protected] and a reminder is also given on 4.4.2011. Since the complaint is not attended to I have lodged a complaint again on 6.4.2011 vide complaint number RNA [protected]. The technician has again attended on 10.4.2011 but the problem still persists. Kindly help.
Thanks in advance.
- PRABHAKAR

On 07.March.2011 my LG Refrigerator's cooling failed. So i have given this update to LG Call Center and they have given a Compliant no. RNA[protected]. From 07.March.2011 uptill now my complaint is unsolved by LG. when i forced LG Call Center person to give contact details of Senior managing person. After forcing call center person they given me Contact Number of Mrs. Lata Kombil; Mobile No. [protected]. After all Mrs. Lata Kombil not received my single call.............I like to say that LG refrigerator company if poor in service providing.....

Hi,

I had purchased a LG Slim flat screen television 29 inch Model no: 29FU6RG-T5 on the 5th April, 2009.

Around 1.5 month back our TV was not starting normally so I contacted customer care and launce and complain. I have lodged a complaint (Complaint ID[protected] with the customer care center on the 28st of Feb, 2011.
After 3-4 days service executive came and checked the TV and told us that there is an defect in Transformer and removed that part very roughly and told that will replace that part in 1-2 days.
We contacted on customer care after 3 days than they replied that parts have not come from Delhi, as soon as parts will come they will replace the parts. Than after some days service man came and again checked the TV and replied that transformer is ok and coil is defective which is on picture tube, so need to change picture tube, which will cost us around 7000Rs.
I don’t understand how come a person cannot identify problem by removing and checking parts at once and on every checking they tell us different problem with high cost. I contacted my dealer from where I purchased the TV he told me that he had talked with Mr. Swapnil who is head for andheri to dahisar reagion in Mumbai. He told that he can provide us with discount upto 25% for that picture tube. I had explain him the whole problem and told him that I am sure that some mistake had occurred by service man only while checking and removing the part but he is not interested to listen our problem and put forward to higher authority.
So I thought I can mail you the whole case and leave up to you what can be done to my problem. As for 15000 TV it doesn’t make any sense to incur another 5000rs.
I think its not justified and you need to take some action as from last 1 1/5 month my TV is not working. I hope ill get good response from your side as this my last option where I can try to get proper decision.

Thanks & Regards,
Deepak S Purohit
[protected]

Respected Sir,

The inlet valve of my LG washing machine stopped working few weeks back.

For this I raised a complaint with LG customer care on 5th April, complaint no rna[protected]. The technician named Peter came, clean the filter, took Rs 331 and gone. The LG customer care told me that this ticket is valid for 3 months and if the same issue still exists, we don't have to pay for that.

But the problem was still there and did not go away.

For this, I raised another complaint on 7th April 10AM, complaint number: rna[protected]. LG customer care said that some technician will call me back within 2 hours and will attend the house within 24 hours. I have not got even a single call or visit even after 54 hours (till 4PM 9th April). I have called LG customer care many times and it now sounds to me as if I am talking to the parrots, which always parrot the following sentences.

"Sir, your complaint has been registered and a reminder has been sent to the technician."
"The technician will call you back in 2 hours and will attend you within 24 hours."

After taking the service charges Rs 331, LG seems to have lost all interest in my problem. When I asked LG customer care that I want to talk to some senior person, he gave me the number of Ms Maria, [protected]. I tried this multiple times but of no use, first the call gets forwarded somewhere and then I got the answer that "phone is not available". I have also sent a mail to "after sales service" department of LG, email: [protected]@lge.com, but I did not get any satisfactory answer (that also looks like another version of automated parrot).

This is very frustrating, that such big brands like LG are behaving like this. They boldly claim that the complainant will get the call from technician within 2 hours and will get attended in 24 hours and the guarantee of the work is 3 months. These are all big lies. Their whole motto is just to take money (whether the problem at hand is solved or not is last of their concern) and once they take the money and you will tell them the next day, sir the problem is still there, they will just keep on parroting the above sentences without actually working on the issue at hand.

Puneet Bakshi
Bangalore
[protected]

I am using LG GU220 mobile handset , i have brought this cell phone last month. The problem that i am having is when i am switching on my mobile it is saying PUK BLOCKED , PRESS NUMBER TO EMERGENCY CALL . I cannot make any calls. i cannot have my previous old menu back. Please help me reagarding this problem.. How can i get my old menu back...

Dear Sir/ Madam

I bought a Microwave oven from SALES India in the month of Nov 2010, and in the very first month it started created problem and So I had to lodged a complaint to the customer care dated 30 Jan2011 it was immediatley followed by Digital customer care at Ahmedabad and they took the oven for repairing and since then I didn't heard any positive response from DIgital care. After putting several efforts and talking to LG customer care I came to know that it is possible to repair that oven and they replace the same. I was asked to submit the ID proof, which i did promptly even then nothing moved on and after contacting them they told me that they will refund me the money which again has not done yet. consequently I have no option but to take a legal action against the company.

I am going to consumer court to resolve this matter, and I will demand compansetion against the trouble I suffered.

Regards

Rajesh karan

I have purchased a split AC on Sunday which got delivered on Monday evening and for last 2 days I have been following up with all possible numbers and persons available to get it installed but it is painful experience to get some one working. Its quite surprising that the manager doesn't pick up tha call despite repeted attempt from various numbers. After paying the full amount in advance if this is the situation " what is the service , we are claiming about ? " -- Is this standard RELIANCE SERVICE MODEL ?? Reliance digital retail ltd. doesnt have a web site ?? there is no greivance forum / cell with contact details on your web site -- is this the business to haras people ?
my contact details in reliance digital retail ltd. ( Hyderabad , Inorbit Mall , hitech city ) is registered number +91 [protected]. Please resp[ond with solution at your earliest.
Regards
Ajoy

i have purchased 2 AC of LG make from reliance digital shoppee, empress city, nagpur last month. as i m facing problem of compressor noise, i m calling the sales person of that store since last 10 days but they not responding for the same.
before sale they have promised for services directly from reliance digital shoppee.

WE HAD BOUGHT PLASMA TV FROM LG SHOW ROOM ON[protected]
THE PIECE WAS DEFECTIVE ,WHEN WE CALLED THE LG SHOW ROOM THAT THE TV IS SHOWING THE LINE FROM THE BEGINING THE TV WAS INSTALLED.

THE LG SERVICE PEOPLE TOOK THE TV AND TOLD THAT IT WILL TAKE TWO MONTHS TO GET IT REPAIRED. I AM SURPRISE A NEW TV HOW IT CAN GET SPOILED FROM DAY ONE.
LG HAS REPUTATION TO GIVE GOOD QUALITY PRODUCT,MY ONLY DEMAND IS TO REPLACE THE SET.I DONT WANT THE DEFECTIVE TV.
DEVINDER [protected] SET SERIAL NO.008LPAG003216 MODEL-42PJ560R-ATR