LG Electronics Complaints & Reviews

Dear Sir,

I bought an LG Refrigerator in June, 2010 from ezone, Pune. It's in Warranty period and having issue
with cooling system.

After registering complaint in service center[protected],
nobody is attending to the problem properly.
Its 3 weeks now in this hot weather and every time we get to hear just one
thing from customer care that the engineer will call in 24 hours. They also provide me a contact
number of senior person (Sweta - [protected]) but nobody is receiving a call on that number


So far company has not taken action against my complaint.

My complaint no. is RNA[protected].

To,

The National Service Manager
LG Electronics India


I had purchased an[protected] LG LSA5KR5A Split AC from e-zone ( Pantaloon Retail (India) Ltd) on 1st May 2011, Oberoi Mall , Goregaon East, Mumbai . The details are given below :

Invoice no[protected]
Delivery Note - [protected]
Supplier's Ref : PR-OFF1
Buyer Order No :[protected]
Despatch Document : [protected]
My address : B 1604, Oberoi Park View, Thakur Village, Kandivali East, Mumbai - 400101, Mobile NO : [protected]

The installation was done 3rd May 2011 by M/s Radical Technical Services , Office No 62, Municipal Industrial Estate, DS Road, Gandhinagar, Worli, Mumbai - 400018. The AC worked on 3rd May 2011 night . Next day ie 4th May 2011 night the AC was not cooling. A complaint was lodged by me at 24x7 Call Center on 3rd May 2011 . The complaint number is RNA[protected].

A technician visited on 5th May 2011 ir today& informed me that the gas has leaked & it would be attended tomorrow. He also said that the company which installed the machine & theirs are not same company. I called up M/s Radical Technical Services on landline & nobody picked up the phone.

I am extremely sorry to state that how a company like LG which installs an AC & very next day it malfunctions. I have spent 2 days coming back from my office ie on day of installation & today leaving important office work to be at home for technician as both me & my wife is working.

I want the problem to be solved by today night as I already have spent a sleepless night due to summer season with no AC & donot want to do the same today night also. when this AC was installed my earlier AC was uninstalled. I didnot pay money to spend sleepless nights & leaving my office work unattended.

Correct the AC problem by today.

Prathick

the LG 1.5 ton AC's Model No: LST1862QCP, has not been working since 2009. & customer services of LG say that the part "PCB" is not manufactured any more. e have 8 such AC at the our center. what are we supposed to do about it. shoudnt there be some after sales service or something to get these AC's working.

Dear Sir,

My Self Gagandeep Kaur. My LG Refrigrator is not Working Properly.
Its Door Grip Is Become Loose. Its Not Cooling Properly.

Kindly Visit our Home an d Solve our Problem as Early as possible.
My Contact No is [protected]
Thanks.

Sir,

I had lodged a service request on Sunday 1st May 2011, for my 1.5 ton window AC [Product code is LWA5ERID] installed on the toll free number of LG India. My request no is: RNA[protected]. I was promised that somebody from the customer support / service would get in touch with us within 24 hrs. However, i am very sorry to say that 3 days have gone and no one has turned up or tried to contact us on phone. I had also requested that the school timings are from 8:30 A.M to 2:00 P.M and the service engineer should visit between these working hours only.

Sir, scorching summer has dawned and we are not able to use our window ac due to its servicing. LG customer care should take immediate steps and the service engineers would contact us immly.needless to mention that this is our first experience with LG Ac's , we have samsung and voltas products and they have an impeccable service record. Your service in comparison has been tardy and poor in comparison.

LG India provides worst service in consumer electronics industry. The customer care call centre nos. are like endless wait. I tried each and every option to contact LG India. Even after complaint has been registered no one has done anything.

I tried calling your Jammu customer care centre but was able to get through to one operator after 19 calls and he also promised today that some engineer would get in touch with us immly. It seems his definition of 'immly' means, 'after endless time duration'.

Pls look into the matter.

Hi my Name is Akash and i am really pissed of with LG service. I have one LG semi automatic Washing machine whose safety cover was got broken while washing clothes. This machine is still under warranty and i am ready to pay for broken parts but still no body is entertaining me. I launched a complaint on 26th April 2011 "RNA[protected] " and today on 4th may 2011, one technician comes to my house and try to replace the broken part with another broken part. when i said i want the new part, again he said that we don't have any other part available and i[censored] don't want this broken part , it will take another 15 ,20 days for replacement. he was trying to sell the broken part with 70 % discount. this is real from LG service..... i bought this machine from Reliance digital outlet and they are also not supporting me. Please help me out as i am really suffering from this problem and i just want sue the LG Service team.

Akash Sharma
[protected]

DEAR
SIR/MADAM


MERA SPLIT AC LG INTELLOAIR HAI..

MERE BAR-2 COMPLAINT KARNE BAD BHI AAJ 15 DAYS SE VO SAHI NAHI HUA HAI

VO SAAL PURANA HAI OR HUMNE USKI WARRANTY KHATAM HONE KE BAAD FIR SE 2900/- RS DEKAR USKI WARRANTY 1 SAAL BADVA DEE THI TO COMPANY KI RESPONSIBILITY HAI KI VO ISKI PROBLEM KO CLEAR KARA DE PAR HUMARE BAAR-2 COMPLAINT KARNE KE BAAD BHI .


HELP LINE KA YAHI KAHNA HAI KI 24 HOUS KE BAAD VISIT HO JAYE GA..



1ST CALL KI HUMNE 15/04/2011 KO JISKA KI COMPLAINT NO. HAI __----:- RNA[protected]


2 ND CALL KI HUMNE 25/04/2011 KO JISKA KI COMPLAINT NO. HAI __----:- RNA[protected]


3RD CALL KI HUMNE 26/04/2011 KO JISKA KI COMPLAINT NO. HAI __----:- RNA[protected]

4 TH CALL KI HUMNE 30/04/2011 KO JISKA KI COMPLAINT NO. HAI __----:- RNA[protected]


PLZ CHECK MY PROBLEM AND RESOLVES....




I M PRASHANT 111,RAILWAY STATION MARKET ETAWAH UP 206001

Sir,
I have purchased Lg Refrigerator (sr. no. -809LPSY001382) on date - 21/12/2008 .
Recently one & a half month before there is a problem of cooling in it. I have contacted the nearby Service center. They took the Refrigerator & returned it after a month with a Duplicate Cooling part in it which was replaced by the original one.
Kindly,take action against my Complaint as soon as possible...

Contact :
H.K.L Batra
Add : H no.2, 110-d Rajeev kunj Colony , Bareilly
Mo. : [protected], [protected]
e-mail :[protected]@gmail.com

Hi, I have applied for a loan from Bajajfin and bought a LED TV about 3 months ago. I keep getting SMS stating that I have to pay the loan amount and that I would be able to go and have a look at the loan details on www.bajajfinlending.in website, clicking on customer login page. When I go to this page www.bajajfinlending.in, there is no other option except search and I don't know as to why Bajaj people are trying to send such kind of sms trying to cheat the customer for the option that is not available. Is this how Bajaj thinks it could make more money by not being able to display the loan amount of customers, is what I feel? .

Chandra S
[protected]@gmail.com

WE HAVE 5 A.C. OF LG INTELLOOF 200 VALT BUT ANY ONE IS NOT WORKING. WE HAVE CALL L.G. CUSTOMER CARE MORE TIME BUT THERE IS NOT RESPONSE FROM THEIR SIDE. PLEASE SEND YOUR ENGINEERS URGENTLY AT OUR ADDRESS:

METSO MINERAL INDIA PVT. LTD.
PLOT NO. 191, HSIDC INDUSTRIAL AREA, SECTOR- 59
BALLABGARH. FARIDABAD, HARYANA
PHONE NO. [protected]

We bought an LG Refrigerator in April, 2009. Just after 2 years, the cooling is gone. After registering complaint, nobody is attending to the problem properly. Its 3 weeks now in this hot weather and everytime we get to hear just one thing from customer care that the engineer will call in 24 hours. Gas was filled 2 weeks back, but every other day, the fridge has no cooling.

My suggestion to people reading this is not to buy LG Refrigerators. The products are not good then how come "Life is Good" with LG. This advertisement should be banned. Problems start after the warranty period. Thats why the schemes of exchange offers are coming up for such products where the consumers don't get anything, infact they have to shell out more money from their pockets.

Hi I bought AMC from LG for two of my ACs and paid Rs.[protected] for each). I was told that if I have any problem I call up their customer repair service and they will come up to fix my problems. And they did come up once for routine cleaning, but when I called up today to find out that my number is not in their system. In fact my record has been removed and on phone their customer rep had even problem locating Bangalore in their system. I don't know if LG has removed all the Bangalore records from their IT system or only mine. But I need them to honor my AMC agreement and send their person to my house to repair the ACs.
My contact number in records should be: [protected]/[protected]

SK

I purchased LG Double Door refrigerator as on 23/11/2008 & within warranty period its timer stop to working. After compliant, company change it.
But in Jan-2011, refrigerator stop to giving cooling, so I called to customer care & they sent service executive.
He examine refrigerator & told that there is Gas leakage problem & since product is out of service we need to pay Rs. 1100/- for repair it. So we paid Rs. 1100/- to Mr. Moin of LG service centre & he repaired refrigerator.
But to my surprise, even before completing 3 months refrigerator start given same problem. I again called to call centre & as on 15/04/2011 Mr. Khan from LG service center, Miraroad visited to my home & he examine product & say that there is chock up problem, I’ll come back on 17/04/2011 or 18/04/2011 with gas & solve problem.
But till now he never comes back or call. I continues calling with LG call center & call center making only hollow promises that technician will visit today, which never come true.
I just frustrate with follow up with company & not getting any solution for my problem.
Regards,
Sachin Lopes
Mobile No. [protected]

Hi Ganesh

I am very sorry to say that your technicians do not know how to handle customers. I had a very bad experience. I will request you to please escalate it to the concerned people

1) The technician got in touch with me on 28th April and addressed me Mr. Rashmi to which I objected and politely asked him to correct himself.
2) I told him that me being in office I will not be attend to him on Thursday. He should call me up on Friday before starting for my home.
3) I had this experience before also from LG while they serviced my Microwave that the Engineer had reached my house and then he called me up that I should reach. With me working in office, it is not possible to be available with at least 1 hour notice. I had made this very clear to him that I would like him to call me before starting off to avoid inconvenience
4) I had to go out of station on 29th April, Friday due to which he was unable to come. He called me on Saturday and started again with Mr. Rashmi. He said that he was standing near my house. This angered me a lot.
5) When I asked him whether he was educated or not, he refused. Saying that he was uneducated. My husband who was driving at that point of time, scolded him on his behavior and on his manners regarding talking with female But he was not ready to listen
6) I had to turn him back without getting serviced
7) I believe that LG boasts of one of the best Service guys in India. But this example doesnot show case your stand in the industry.


Please let me know by when you are sending someone with decent manners and good technical knowhow of the solution to the problem. Kindly address at the earliest

Regards
Rashmi
From: LG Service [mailto:[protected]@lge.com]
Sent: Wednesday, April 27, 2011 5:52 PM
To: Laroia, Rashmi
Subject: RE: LG washing Machine - Tearing clothes

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.


Regards
Ganesh
LG Corporate Office
Greater Noida - UP

________________________________________
________________________________________
From: Laroia, Rashmi [mailto:[protected]@dell.com]
Sent: Wednesday, April 27, 2011 5:03 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: LG washing Machine - Tearing clothes

Hi

I had bought an LG washing machine, semi automatic, last year from Delhi. On washing the clothes in tub, we realized that small chunks of clothes are getting torn by the machine. Initially it used to happen but it was rare. Bt now it has become frequent and also the size of tear is becoming greater. Can you please send someone to check?

My contact details are as below

c/o Mrs. Arun Prabha
14D, Pocket D,
SFS Flats
Mayur Vihar Phase 3
Delhi 110096

[protected]

Regards
Rashmi

I have lost my on 30.04.2011 is LG GS205 mobile.

IMEI NO[protected]

contact me on Friend no.(waseem bhatkar) [protected]

Pls help me to trace my mobile.

Using my airtel Prepaid card no. [protected]

PL. Email me on akshay.[protected]@gmail.com

Thanks,
Akshay Parmar.

Hi,
I bought 2 LG products( washing machine and microwave) and got 2 gift vouchers of Cinerewardz.com. In which it was mentioned that it will expire on 30th May 2011. After studying there long process o[censored]sing that voucher, I registered those vouchers on there website and got 2 authentication numbers. But using those authentication today I was trying to book the ticket but there system is not allowing me to. And the call center people are mentioning that I need to book the ticket before 26 April to have 2 days gaps in 2 different options that I am supposed to fill while booking which was hidden. though this is nowhere clearly mentioned on the voucher. Because in this case it should be mentioned clearly that person has to book the ticket before 26 April. So this is very unclear conditions on the voucher. On top of that when I called the customer care the lady did hang phone on me which is truly unprofessional. In such cases I am bound to not endorse the company rewardport.in and cinerewardz.com company in my corporate circle. Because i should be able to book the ticket till 30 May as mentioned in the voucher. I am also making LG india as one party on behalf of which this company is cheating people on the name of gift vouchers.
So please do needful to rectify this technical glitch at your end. Hope to hear from you soon.

Pankaj Kumar
[protected]

sir i booked a complaint and it was attened after a weeek time from hifi solution ambattur the mechanic came and he asked me some question and he stared checking the ac by swiching on and off the problem is the ac suddenly swiutching off after 15 mins he cant solve the problem instead he said the ac is not working because of high voltage really i have a 3 phase line with oven mixie 32 inch tvwashing machine everthing is fine and no problem in the last 3 years but ur mechanic doesnt want to listen to me he said the stableizer for ac dosent control this much of voltage and he started preparing the bill i really dont know it is a businesss to collect money from consumers instead clearing the problem i paid rs 160 again to whom i have to contact to clear the problem wherther a good ac mechanic from lg or a electrcian or i have to buy a new ac my ac is only 2 years old i feel lg customer service should improve or there wont be a new customer in future pls help me to solve this problem thanks

email id : riya.[protected]@gmail.com
HARESH JAYANTILAL CHANDRA
J-02,APMC MKT-2,PHASE-2,VASHI ,
NAVIMUMBAI -400 703
MOB:[protected]
PH:[protected]

I PURCHASE MY SPLIT A/C. OF L.G. (LIFE IS GOOD) FROM ACHIJA ENTERPRISES

ADD:ABHAY NIWAS ,SIDHI GANESH MANDIR CHOWK, KAJUPADA,BHATWADI ,

GHATKOPAR (W) PH:[protected] THIS IS DEALERS NUMBERS

BILL NO:[protected] COMPRESSOR WARRANTY 5 YEARS

HIS VAT TIN NO:[protected] /V/ WEF:[protected] I WILL DO COMPLAITS

MY COMPLAINTS NO:RNA[protected]-2011)

COMPLAINTS AT L.G. COMPANY & L.G.AUTHORISED SERVICE STATION

RESQ SERVICES:
ADD:SHOP NO:2,3 & 4,SHRI KRISHNA CO OP HSG SOCITY
SECTOR:14,PLOT NO:16 A,SANPADA,NAVI MUMBAI
PH:[protected]
MOB:[protected]
EMAIL ID: [protected]@lgindia.com

so please help me about this problem

Brief - Don't buy a wireless TV as wireless device is not available via LG Electronics, still you don't agree you may see a long follow up I spent for an accessory to get my TV wireless.


Whole LG Customer care is rubbish, I am totally fed up now.

1st - LG Shoppe person sold a wireless 3D LED TV to me telling me accessories I get get from customer care.
2nd - When I called customer care they say we don't know anything about it,
3rd - When I emailed Service LG India they gave me branch number,
4th - Branch number saying we don't know anything about it and many of branch numbers are not in service,
5th - Again I wrote an email to customer care,
6th - I got a call that do I have any problem with my "FIRDGE" !!!!
7th - Again I called customer care then they gave me number of Dhankawadi warehouse or something they said I need to log a call,
8th - I called customer care and told them about this they said I need to call service station,
9th - When I called service station they say we do repair and service only,
10th - Again I wrote a strong email to customer care I got a number of some Shweta from Pune customer care,
11th - She didn't pick up any of the calls I again wrote email to customer care.
12th - Shweta called me and gave me some Balaji's number who is also in service.
13th - I called Balaji - [protected] then he was postponing it for 2 days after continuous follow up finally he gave me his superior's number - [protected]
14th - I called his superior then he was saying I am into service can't help you.

We've had a 1.6 Ton LG Air Conditioner for the last 4 years. We recently registered a complaint with LG to replace the compressor as it had gotten spoilt. LG sent two engineers who promptly changed the compressor but didn't care to listen to us when we said we didn't think the AC was cooling. They just went off telling us that it will take some time. We checked for a day and noticed that things had gotten worse. We now have ICE forming on the unit inside and on the pipes outside. We've complained again and again but no one at LG has bothered to really have a qualified engineer fix the problem. Seems like people at LG are doing too well with Sales but care a damn about after sales. If someone at LG is reading this, please feel free to get in touch with me ( that is if you haven't already spoken to me and have done nothing about it )...Siddhant Johri, Noida, India