LG Electronics Complaints & Reviews

WE PURCHASED LG A.C. IN 2006 FROM MERCURY AIR CONDITIONERS PVT. LTD. PAREL. TEL. :[protected]. COMPRESSOR IS IN UNDER WARRANTY FOR FIVE YEARS. OUR COMPRESSOR HAS GOT SOME PROBLEM. SO WE TOLD TO REPLACE THEM. THEY 1ST AGREED TO REPLACE IT IN RS.1200/- FEES. NOW FROM LAST 3 MONTHS THEY AVOIDING US & NOW REFUSE TO GIVE REPLACEMENT. THEIR ENGINEER MR. RODRIQUES TOLD THAT WE CAN NOT GIVE. SO PLS SUGGEST WHAT TO DO.

Dear Sir,

I am sambit. i have purchased LG LCD TV . Now it is not working.
Plz Check it as soon as possibile.
My Address is

B-860,New Ashok Nagar,
Delhi-96
Mob. No- [protected]

Respected sir,
Good evening sir this Yogesh H. Mahadik I was buy LG cookie pep GD 510 silver colour, Imei no.[protected]/05/2010 at my nearest shop.your mobile feature is good also mobile look but i am sorry to say your service is so bad beacause after 3 months one problem is creat it is TOUCH SCREEN PROBLEM i have many time go your service center (Bandra west)but i don't get any responce & also your staff is irresponsible .they have no idea how to talk with customer.I was one answer get your service centre (sir we have no stock available in werehouse).My one question to you how is it possible when i go private shop for chage the touch pad he worker say me i will arrange the touch pad & i will solve your proble only one day.
I am sorry to say that its highly irresponsible behaviour from LG India.
Kindly look into the matter.
Hope an early action in this problem.
My good advice to you Please be careful about mouth to mouth publicity.
Please reply me on [protected]@gmail.com / [protected]@rediffmail.com

Thanks & regard,
Yogesh Mahadik

DEAR SIR,

I COMPLEINT OF MY LCD ON DATED 24 NOV 2010 WITH COMPLEINT NO C10B2411573 . BUT TILL DATE WE HAVE NOT GET ANY RESPONCE FROM LG CUSTOMER CARE.
I TALK SEVEREL TIMES ON TELPHONE [protected] AND [protected] (MR KUMAR) BUT ALWAYS GIVE FALSE COMMITMENTS TO0 ME.

I AM VERY SUFFERED FROM LG CUSTOMER SERVICE AND METALLY HARRASH BY THE COMPANY DUE VERY POOR SERVICE FROM THEIR END.
I ALSO TALK SOME COMPANY PERSSONELS BUT NO BUDY CAN HELP ME.
I ALSO TALK TO SERVICE HEAD (U.P) BUT NOT GIVE PROPER SOLUTION TO ME.
HERE I REQUEST YOU TO PLEASE PROVIDE PROPER SOLUTION TO ME AS WELL AS COMPANY MAKE HIS CUSTOMER SERVICE STRONG AND EFFICIENT.
THANK YOU,

REGARD"S
MOHD JAVED SIDDIQUI
CSC INCHARGE
PACL IND LTD
GOLDEN PALACE,(292)A,ITI ROAD ,
GAUTAM NAGAR,
FATEHPUR-212601

My name is Wilson, and i purchased a top loading waashing machine on[protected] from M/s Pai International Jayanagar.
From 4th onwards people are calling from LG and asking the confirmation of address and mobile number.
First day itself i clearly mentioned and requested them that i nedd the demo in the evening after 6pm coz iam a working professional.
LG people agreed that they are sending the engineer on the very next day.
But next day on wards they are into the same procedure( calling and verifying address and phone No.and promising that the person will come in the evening.
The same thing is happening till today and no one has turned to my residence.
My compliant number is RNA[protected]

We bought an LG front load 8kg washing machine 2 years back. Needless to say, it cost quite a fortune because of its advanced features. It worked perfectly well till about 2 months back. We got a IE (inlet error) message displayed in the panel & water was continuosly leaking from the washing machine's outlet pipe. We contacted the customer service people & they were prompt. They sent a man the very same day and he tried to solve the problem without much success.

The technician returned back the next day with a vehicle to transport our machine to their service centre. They repaired the machine there and returned it in 1 week's time. It did not work again in my house. We had to lodge a fresh complaint with the customer service & again they were prompt in sending a person to our house. They took our machine to the service centre for a second look and called back to say it works at their centre. They brought the machine back and again it didn't work at my house.

Then they took my machine for a third time & no news came from them for 3 weeks. I kept calling them every other day and they would say some part has to come from Noida. I wonder how far Noida could be from Bhopal!! When we lodged complaints with them there was no response. When we posted complaints all over the internet, they suddenly woke up and offered to give me a lower model on loan till my machine was repaired. I accpeted immediately since I have a small baby at home and I need the machine desperately.

The current status is that my machine does not work in my house while it works perfectly according to them at their service centre. They tell me that it is a fault in my electric panel and they can't do anything about it. The best part is that the machine they have given me on loan (another LG front load fully automatic machine) works very well in the same electric panel in my house. What am I supposed to do? Wash my clothes at their service centre? I am going to the consumer court if LG does not find a solution to my problem in 2 days time.

Hi,

I am a highly "dissatisfied" LG Cookie pep GD 510 mobile phone owner. I bought the said handset with particularization below IMEI:[protected] Retailor: One Mobile, Viman Nagar, Pune. INVOICE NO:[protected] DATE OF PURCHASE: 05-MAY-2010 Accordingly we bought the said phone, and started use of the same on 05-MAY-2010. From buying date to till date i am continuously facing so many problems with the hand set.

In these 6 months i visited your service center 7 times and that is disgusting i am feeling help less because i am having tht much of time to waste on my phone. Even my hand set having one year extended worrenty but what will i do with that I am having office so how can i manage to go service center again and again.


I want permanent solution of this problem. Please change my hand set immediately or else i have to go to consumer forum to launch a complaints against LG. This product is totally useless for me. So Provide me some another set with the same range.


Kindly help inn the same and revert back asap.

Thanks,
Neeraj
Mob:[protected]

Hi All,
This is to bring into the notice that LG Electronics India is not replacing my desktop LCD monitor "LG Flatron L224WS" which is still under the warranty period. Mine monitor is experiencing pixel dead problem.
LG Guys are giving stupid excuses that product is not covered under warranty since only one pixel is dead. They can only exchange if at least 5 pixels are dead. So how am I supposed to make my monitor's pixel dead to the count of 5. This is insane.
If a product is still under warranty, the complaint should be entertained. LG has considerably degraded their product quality.
Its an appeal "Stop making fool of customer, since they rely on you and spend their hard earned money".

Appeal by: Rahul, contact no: [protected]

Dear All,

The Ranchi service centre of LG picked the CPU for replacement of Motherboard on 28.12.2010 from Ramgarh Cantt.
It was comunicated that it will be replaced maximum within a week but now it has already 11 days past but the same is not done by the service centre as they are comunicating that they have intimated the case through their internal process but when they received the same is not known.

Please look into this matter seriously bcoz such type of delay hampers the customer activity of doing important thing through their computers.

Thanks & Regards
Rajesh Kumar
7/5 DAD
Ramgarh Cantt
Jharkhand
Ph [protected]
[protected]

Never buy LG products... Their service sucks... You have better brands like Samsung and Eureka Forbes... The customer has no value whatsoever...

I have purchased LG Fully Automatic Washing Machine, LG showroom in Vishrantwadi, Pune.
After using for 15 days, the washing machine stopped working. So I called up customer care to lodge a complaint to repair the Washing Machine. It is almost more than 2 months, they have not fixed the problem and they are asking me to pay Rs 10,000, though I have a 24 months warranty on the Washing Machine.

Please kindly let me know, how to come out of this situation.

Regards
Bishnu Patro
Email id: [protected]@gmail.com

I, (Hemanshu Shah, B/301, Ishwar Charan Park, Opp. Nandigram Society, Near Sanghvi Railway crossing, Naranpura, Ahmedabad) have recently purchased LG Double door refrigerator model 278VS5 from M/s Midas Marketing, 4/5 Vasupujya Apartment, Ankur Cross Road, Naranpura, Ahmedabad vide invoice no. 189 dated 30.12.200 which was delivered on the same day.
When the mechanic from LG Shri Jay Prakash visited my residence for DEMO & Installation on 1.1.11 evening, he, after unpacking the product, found scratches on door and dents on left side of the refrigerator. He filled up the installation report accordingly and informed us that the product will be replaced. I also received SMS on my mobile informing complain no. RNA[protected].
Even after lapse of 5 days, my refrigerator has not been replaced by the company. As and when I call the customer care for replacement, they give stereo type answer that complaint is being dealt by another department.
The only purpose for lodging complaint is that my refrigerator should be replaced immediately as defective piece was delivered at the time of delivery.

I have purchased a LG washing machine worth Rs.21000/- from Reliance Digital Banjarahills Hyderabad, as per their policy to return the product with in 7 days if you not satisfied and i was not at all satisfied with the service provided by Reliance Digital Banjarahills Hyderabad neither with the product but they deny to cancel some how they agree to do it after 3days of conversation and arguments.

it was a great service that after cancelling the order they have sent a replacement product. reason behind cancelling it the way their managers and associate talk over the phone which was very rude with no help at all. very poor service. i was misunderstood by looking the the Big Brand Reliance Digital and expected at least trained managers working with reliance. but was totally wrong....i have spoke to 3-4 manager and around 5-6 associates none of them were help full or neither had customer service attitude. just because of the staff the the complete brand is getting effected.

dear sir/ madam
i bought a new mobile of lg 6210 and i found that my memory card is not working properly so i go to service centre but i did not get the mob even all the time i went there they told that wait one week more they dont have PCB but if i buy a mob. for use then it should be with me if there is ur manufacturing fault then u should take care of that if i did not get my mobile in running position otherwise i will go to consumer court file the case pls give me a favourable reply asap my mobile no. is [protected] i hope i will get the favorable reply asap

Dear Concern,
I ve booked LG Refrigerator single door in Exhibition held at St.George School, Near Patchiappas College on 01/01/2011 by Full Payment. They told me that within 2days we ll deliver the product as color of the stk was not available now. Till now we didnt receive the same. Do the Needfull at the earliest.

My Bill No is :-[protected]
Name :- Chandra Mohan

I bought a new Android phone (LG P500) on Dec 31st 2010. I checked its headphone after two days only. I found that was not working. As a customer i went to LG service centre near marthahalli and they told same is not available and it will take one week to replace else i need to visit other LG service centers. As a customer i paid more than 12K for this phone and found necessary gadget is not working. What testing these LG is doing on their product before shipping???? Request everyone to test your mobile phone, its battery, charger and headphone at the time of purchase.

My Name is Balaji Bharadwaaj M
I recently put AMC for microwave oven for Rs.3500(LG). As per their company norms if they are unable to replace parts , the company would refund the entire AMC within 45 days. The service personnel are yet to refund the amount. 8 months have passed and no information is provided. And when i try calling the personnel they are not responding to the call properly..

Dear Mr. Sadiq Khan/ Praveen,



I appreciate the prompt reply for the mail I have sent but, considering the fact that the reply and wait time I am getting annoyed, the actions taken for this mail as I have been In the service dept myself and considering the time taken to resolve the issue from 23 November, 2010 4:37:09 PM for your rely mail on 6 December, 2010 3:38:46 PM and even now the issue has not been resolved as per your False promises made, and not kept up to, therefore, I am hereby forced to take up this issue seriously, I am also tired calling Mr. Sadiq Khan and with no reply or has not have the courtesy to call back even when called.



There has not been 1% of customer centricity when LG claims to be one of the best customer centric company may be you do not take the Indian customers seriously, then I hope you stop doing business in India This mail shows a customer agony and pain and is not to threaten or hurt any bodies feelings.



Consider this mail seriously and take necessary action before things take a bad turn.



With thanks and regards,

Stany Patrick.

inspite of constant reminder of fitting in my microwave oven of LG..no positive answer got by the company .My Rs 16000,microwave out of order even after 6 years..servicing so poor..no heeding of complaints.i'm now suggesting not to buy anything of this company if repair of goods sold not guarenteed.we r fed up ,literally.

Ref Complaint Id : C10A2417880 DATE 24.10.10, Micro wave oven.Under warranty.

I register complaint on the above said date.They came and visited after ten days and said there is a problem in the board. I made several reminder and Email to the Id serviceindia @lge.com. I got a reply from the customer head saying you complaint has been forwarded to the branch.Now Iam help less. I don't know what to do.Pl.help and guide me.

Thanks
Rajan
Chennai
Mob: [protected]