LG Electronics Complaints & Reviews

Oven Details
Customer satisfaction code #633
Customer id no. PN/C/1110/52491,model 11752 ,magic cook 22c
Customer Care # 60008558
Complaint #[protected] pn[protected] Date[protected]
I Purchased microwave of whirlpool company in Diwali, first 15 days no demo person came again so I complaint for dealer then after some day’s one guy came & he explain some information abt the product after two-three days my wife try to for cake with one expert woman after the cooking she noticed that Microwave glass plate broken into two pieces
I immediately complaint to customer care they assured me that they will send service executive. after some day I wait for serviceman but nobody came then I again call service centre dt 12.01.2011 @14:00 then they assured me that they will call after some time they will talk with service center-later on no call received from service centre, mean time they came at home and took snapshot of broken plate, Service centre call received today14.01.2011 they brought one Glass plate but I have to pay them Rs 1300/- I refused them how they can charge that much amount as oven is just Rs.7000/_ and it’s plate price is 1300/- and what about my complaints ? if they provide me poor quality glass then why should I pay them ?
17.01.2011 Call received from w/p told to reassign the complete
Satisfaction code 313 Complaint # pn [protected]
Again called to customer care on 22.01.2010 their record showing complaint closed due to denied to pay

Dear Sir,
It gives me deep displeasure to tell you I bought a LG mobile phone on 25/11/2010 from Reliance digital retail shop which is in Korum mall, Thane and I was misleaded and misguided by their sales person by saying that the mobile shall give battery back up of 2 days and same she convinced by saying that she uses the same mobile phone.
After two weeks, I understood that mobile is giving only 14 hrs of backup, same things I shared with their Manager(Mr. Khan) & Mr. Dyaneshwar and they assuured me it is our mistake and they shall replace it with new mobile.
further, as per the request of Reliance sales persons, i kept my mobile at LG service centre, they checked and concluded that this mobile has back of 1 day which they claim it is true, but their sales executive(Mr. Manish LG Mobile) said it should give battery back of 2 days.

Now, I was told that there will be no replacemen of mobile by Reliance digitel because they want written by LG that this mobile is defective.

I therefore request you to kindly look in to the matter and I hope to get the positive response from u.

Regards
Ashwani Koul
[protected]

I had bought the LG optimus one on 5.1.2011.
From first day i get battrey back up of 12 hrs(max).
2 days back i visit LG service centre and they keep it for one day under observation. I was not given supplementary handset as promised. Next day i was told there was no problem in handset or battrey.

I just want to get replaced my battrey with new and they were saying it is not possible.

I don't recommeng LG OPTIMUS ONE.

If any one is thinking of buying do cantact me at [protected] to hear pain given to me by my first anroid ( LG Optimus one)

SIR,
I have just got a gift of microwave oven model MC-7880 PSR Vendor ID: TOl[protected].when i opened it ,there is a brokeage of door from one corner.And in the starter kit supplied with it is also broken & there is short /incomplete supply of starter kit parts as shown on the box.Let me Know the way to replace them and to recovery of short supply.
Thanks!

With Regards
Sunil Arya
[protected]

I HAVE PURCHASE LG LCD MONITOR OF 18.5" FROM DEALER IN GANDHIDHAM. NOW THERE IS A PROBLEM OF POWER IN LCD AND DEALER HAVE LAUNCHED COMPLAIN IN LG AND SENT TO LG SERVICE CENTRE ( VANSH ELECTRONICS - GANDHIDHAM ) BUT AFTER THREE MONTHS MR. SIDDHARTH (LG CARE INCHARAGE) REPLY WITH NEGATIVLY THAT IT PRODUCTS WILL NOT BE RAPAIRED IN HIS CARE CENTRE. ... AND AFTER THAT I HAVE MADE LOTS OF CALL TO LG HEAD AND CALL CENTRE BUT STILL THERE IS NO RESPONSE FROM ANYWHERE WHICH SHOWS POOREST SERVICE OF LG ( LIFE'S GOODS IS HAVING LIFE'S BAD SERVICE)

I had bought LG KP500, 1.5yr back. It had a warranty of year so after completing 13months, its display touch senses stopped working. Hence I got it replaced from LG Service Center, Pune @ Rs 1100, with a warranty of 3months.

After completing 3months, in the next month AGAIN Touchsense stopped working.

So it has appened twice, but now I dont want to get it paid and repaired.

I want LG to bear this cost and get it done.


Thanks & Regards
Kunal Chhajed
Cell: [protected]
Email: kunal.[protected]@accenture.com

From: Rakesh Kumar [mailto:rakesh.[protected]@luminousindia.com]
Sent: Saturday, January 15, 2011 2:32 PM
To: '[protected]@lge.com'

Subject: FW: FW: LG Fridge Complaint

Kindly read my complaint at the last of page than reply to me and after reading you can understand the problem.
Rakesh

From: Rakesh Kumar [mailto:rakesh.[protected]@luminousindia.com]
Sent: Friday, January 14, 2011 10:06 PM
To: '[protected]@gmail.com'
Subject: FW: FW: LG Fridge Complaint



From: [protected]@lge.com [mailto:[protected]@lge.com]
Sent: Friday, January 14, 2011 4:53 PM
To: Rakesh Kumar
Subject: RE: FW: LG Fridge Complaint

Dear Customer,
We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Om P Pandiya on his mobile number [protected].
Thanking you and reassuring you of our best services always.


Thanks & Regards
Ganesh
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)



From: Rakesh Kumar [mailto:rakesh.[protected]@luminousindia.com]
Sent: Friday, January 14, 2011 4:00 PM
To: serviceindia/LGEIL I-TEAM([protected]@lge.com)
Subject: FW: FW: LG Fridge Complaint

Dear Sir
H.No:507,Phase-1,Baddi,Distt.Solan,
H.P.

From: [protected]@lge.com [mailto:[protected]@lge.com]
Sent: Friday, January 14, 2011 2:59 PM
To: Rakesh Kumar
Subject: RE: FW: LG Fridge Complaint




Dear Sir / Mam ,
In order to assist you with your enquiry, we require your Postal address.

Kindly send your complete address (along with this mail), so that we can do the needful.



Thanks & RegardsSebastinCustomer Service Dept.LGEIL- Head Office



From: Rakesh Kumar [mailto:rakesh.[protected]@luminousindia.com]
Sent: Friday, January 14, 2011 14:12
To: serviceindia/LGEIL I-TEAM([protected]@lge.com)
Subject: FW: FW: LG Fridge Complaint

REMINDER
Rakesh
[protected]
From: [protected]@lge.com [mailto:[protected]@lge.com]
Sent: Wednesday, January 12, 2011 10:08 AM
To: Rakesh Kumar
Subject: RE: LG Fridge Complaint

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.

Thanks and Regards.
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)




From: Rakesh Kumar [mailto:rakesh.[protected]@luminousindia.com]
Sent: Tuesday, January 11, 2011 7:41 PM
To: serviceindia/LGEIL I-TEAM([protected]@lge.com)
Cc: [protected]@gmail.com
Subject: FW: LG Fridge Complaint



From: Rakesh Kumar [mailto:rakesh.[protected]@luminousindia.com]
Sent: Tuesday, January 11, 2011 7:40 PM
To: '[protected]@lge.com'
Subject: LG Fridge Complaint

Dear Sir

As per reference my complaint no.[protected] on dated 29.12.2010 regarding LG fridge.
there is no satisfactory response by your side. I have lodge my complaint for repair against
cooling problem, the company service engineer two time visited and return to back say that
fridge door will changed. But till date no response from service engineer side and his mobile
switched off.I am so harassment this type of company response.Now you are requested to repair
my fridge or changed it.

WE PURCHASED LG A.C. IN 2006 FROM MERCURY AIR CONDITIONERS PVT. LTD. PAREL. TEL. :[protected]. COMPRESSOR IS IN UNDER WARRANTY FOR FIVE YEARS. OUR COMPRESSOR HAS GOT SOME PROBLEM. SO WE TOLD TO REPLACE THEM. THEY 1ST AGREED TO REPLACE IT IN RS.1200/- FEES. NOW FROM LAST 3 MONTHS THEY AVOIDING US & NOW REFUSE TO GIVE REPLACEMENT. THEIR ENGINEER MR. RODRIQUES TOLD THAT WE CAN NOT GIVE. SO PLS SUGGEST WHAT TO DO.

Dear Sir,

I am sambit. i have purchased LG LCD TV . Now it is not working.
Plz Check it as soon as possibile.
My Address is

B-860,New Ashok Nagar,
Delhi-96
Mob. No- [protected]

Respected sir,
Good evening sir this Yogesh H. Mahadik I was buy LG cookie pep GD 510 silver colour, Imei no.[protected]/05/2010 at my nearest shop.your mobile feature is good also mobile look but i am sorry to say your service is so bad beacause after 3 months one problem is creat it is TOUCH SCREEN PROBLEM i have many time go your service center (Bandra west)but i don't get any responce & also your staff is irresponsible .they have no idea how to talk with customer.I was one answer get your service centre (sir we have no stock available in werehouse).My one question to you how is it possible when i go private shop for chage the touch pad he worker say me i will arrange the touch pad & i will solve your proble only one day.
I am sorry to say that its highly irresponsible behaviour from LG India.
Kindly look into the matter.
Hope an early action in this problem.
My good advice to you Please be careful about mouth to mouth publicity.
Please reply me on [protected]@gmail.com / [protected]@rediffmail.com

Thanks & regard,
Yogesh Mahadik

DEAR SIR,

I COMPLEINT OF MY LCD ON DATED 24 NOV 2010 WITH COMPLEINT NO C10B2411573 . BUT TILL DATE WE HAVE NOT GET ANY RESPONCE FROM LG CUSTOMER CARE.
I TALK SEVEREL TIMES ON TELPHONE [protected] AND [protected] (MR KUMAR) BUT ALWAYS GIVE FALSE COMMITMENTS TO0 ME.

I AM VERY SUFFERED FROM LG CUSTOMER SERVICE AND METALLY HARRASH BY THE COMPANY DUE VERY POOR SERVICE FROM THEIR END.
I ALSO TALK SOME COMPANY PERSSONELS BUT NO BUDY CAN HELP ME.
I ALSO TALK TO SERVICE HEAD (U.P) BUT NOT GIVE PROPER SOLUTION TO ME.
HERE I REQUEST YOU TO PLEASE PROVIDE PROPER SOLUTION TO ME AS WELL AS COMPANY MAKE HIS CUSTOMER SERVICE STRONG AND EFFICIENT.
THANK YOU,

REGARD"S
MOHD JAVED SIDDIQUI
CSC INCHARGE
PACL IND LTD
GOLDEN PALACE,(292)A,ITI ROAD ,
GAUTAM NAGAR,
FATEHPUR-212601

My name is Wilson, and i purchased a top loading waashing machine on[protected] from M/s Pai International Jayanagar.
From 4th onwards people are calling from LG and asking the confirmation of address and mobile number.
First day itself i clearly mentioned and requested them that i nedd the demo in the evening after 6pm coz iam a working professional.
LG people agreed that they are sending the engineer on the very next day.
But next day on wards they are into the same procedure( calling and verifying address and phone No.and promising that the person will come in the evening.
The same thing is happening till today and no one has turned to my residence.
My compliant number is RNA[protected]

We bought an LG front load 8kg washing machine 2 years back. Needless to say, it cost quite a fortune because of its advanced features. It worked perfectly well till about 2 months back. We got a IE (inlet error) message displayed in the panel & water was continuosly leaking from the washing machine's outlet pipe. We contacted the customer service people & they were prompt. They sent a man the very same day and he tried to solve the problem without much success.

The technician returned back the next day with a vehicle to transport our machine to their service centre. They repaired the machine there and returned it in 1 week's time. It did not work again in my house. We had to lodge a fresh complaint with the customer service & again they were prompt in sending a person to our house. They took our machine to the service centre for a second look and called back to say it works at their centre. They brought the machine back and again it didn't work at my house.

Then they took my machine for a third time & no news came from them for 3 weeks. I kept calling them every other day and they would say some part has to come from Noida. I wonder how far Noida could be from Bhopal!! When we lodged complaints with them there was no response. When we posted complaints all over the internet, they suddenly woke up and offered to give me a lower model on loan till my machine was repaired. I accpeted immediately since I have a small baby at home and I need the machine desperately.

The current status is that my machine does not work in my house while it works perfectly according to them at their service centre. They tell me that it is a fault in my electric panel and they can't do anything about it. The best part is that the machine they have given me on loan (another LG front load fully automatic machine) works very well in the same electric panel in my house. What am I supposed to do? Wash my clothes at their service centre? I am going to the consumer court if LG does not find a solution to my problem in 2 days time.

Hi,

I am a highly "dissatisfied" LG Cookie pep GD 510 mobile phone owner. I bought the said handset with particularization below IMEI:[protected] Retailor: One Mobile, Viman Nagar, Pune. INVOICE NO:[protected] DATE OF PURCHASE: 05-MAY-2010 Accordingly we bought the said phone, and started use of the same on 05-MAY-2010. From buying date to till date i am continuously facing so many problems with the hand set.

In these 6 months i visited your service center 7 times and that is disgusting i am feeling help less because i am having tht much of time to waste on my phone. Even my hand set having one year extended worrenty but what will i do with that I am having office so how can i manage to go service center again and again.


I want permanent solution of this problem. Please change my hand set immediately or else i have to go to consumer forum to launch a complaints against LG. This product is totally useless for me. So Provide me some another set with the same range.


Kindly help inn the same and revert back asap.

Thanks,
Neeraj
Mob:[protected]

Hi All,
This is to bring into the notice that LG Electronics India is not replacing my desktop LCD monitor "LG Flatron L224WS" which is still under the warranty period. Mine monitor is experiencing pixel dead problem.
LG Guys are giving stupid excuses that product is not covered under warranty since only one pixel is dead. They can only exchange if at least 5 pixels are dead. So how am I supposed to make my monitor's pixel dead to the count of 5. This is insane.
If a product is still under warranty, the complaint should be entertained. LG has considerably degraded their product quality.
Its an appeal "Stop making fool of customer, since they rely on you and spend their hard earned money".

Appeal by: Rahul, contact no: [protected]

Dear All,

The Ranchi service centre of LG picked the CPU for replacement of Motherboard on 28.12.2010 from Ramgarh Cantt.
It was comunicated that it will be replaced maximum within a week but now it has already 11 days past but the same is not done by the service centre as they are comunicating that they have intimated the case through their internal process but when they received the same is not known.

Please look into this matter seriously bcoz such type of delay hampers the customer activity of doing important thing through their computers.

Thanks & Regards
Rajesh Kumar
7/5 DAD
Ramgarh Cantt
Jharkhand
Ph [protected]
[protected]

Never buy LG products... Their service sucks... You have better brands like Samsung and Eureka Forbes... The customer has no value whatsoever...

I have purchased LG Fully Automatic Washing Machine, LG showroom in Vishrantwadi, Pune.
After using for 15 days, the washing machine stopped working. So I called up customer care to lodge a complaint to repair the Washing Machine. It is almost more than 2 months, they have not fixed the problem and they are asking me to pay Rs 10,000, though I have a 24 months warranty on the Washing Machine.

Please kindly let me know, how to come out of this situation.

Regards
Bishnu Patro
Email id: [protected]@gmail.com

I, (Hemanshu Shah, B/301, Ishwar Charan Park, Opp. Nandigram Society, Near Sanghvi Railway crossing, Naranpura, Ahmedabad) have recently purchased LG Double door refrigerator model 278VS5 from M/s Midas Marketing, 4/5 Vasupujya Apartment, Ankur Cross Road, Naranpura, Ahmedabad vide invoice no. 189 dated 30.12.200 which was delivered on the same day.
When the mechanic from LG Shri Jay Prakash visited my residence for DEMO & Installation on 1.1.11 evening, he, after unpacking the product, found scratches on door and dents on left side of the refrigerator. He filled up the installation report accordingly and informed us that the product will be replaced. I also received SMS on my mobile informing complain no. RNA[protected].
Even after lapse of 5 days, my refrigerator has not been replaced by the company. As and when I call the customer care for replacement, they give stereo type answer that complaint is being dealt by another department.
The only purpose for lodging complaint is that my refrigerator should be replaced immediately as defective piece was delivered at the time of delivery.

I have purchased a LG washing machine worth Rs.21000/- from Reliance Digital Banjarahills Hyderabad, as per their policy to return the product with in 7 days if you not satisfied and i was not at all satisfied with the service provided by Reliance Digital Banjarahills Hyderabad neither with the product but they deny to cancel some how they agree to do it after 3days of conversation and arguments.

it was a great service that after cancelling the order they have sent a replacement product. reason behind cancelling it the way their managers and associate talk over the phone which was very rude with no help at all. very poor service. i was misunderstood by looking the the Big Brand Reliance Digital and expected at least trained managers working with reliance. but was totally wrong....i have spoke to 3-4 manager and around 5-6 associates none of them were help full or neither had customer service attitude. just because of the staff the the complete brand is getting effected.