LG Electronics Complaints & Reviews

I was purchase LG cookie pep GD510 mobile from Telephone shoppee sadashiv peth, pune on 16 March 2010. From last month it touch screen pad are not working. The store people said me that go to the LG service center.Now from last month I visited to service center 3 times and call them 4 to 5 times, they always answer me that we dont have screen pad for this mobile after 4 days it will come. But they do not have this screen pad still now.
Can you help me.

From: joe.[protected]@tcs.com
To: N.[protected]@lgindia.com, [protected]@lgmobiles.com, [protected]@lgindia.com, [protected]@lgmobiles.com, [protected]@lgmobiles.com, [protected]@lgmobiles.com, [protected]@lgmobiles.com, [protected]@lgmobiles.com, suresh.[protected]@gmail.com
Date: 12/02/2010 10:59 PM
Subject: Customer's Grievance Mail - Hope you respond ....
Sent by: Joe Suganth




Dear Team,
Its really annoying to find my mobile spending more time in service store than with me. My misery realm continues and the action taken by service store is not resolving anything. After the long wait during each service, the mobile works for couple of days and the problem resurfaces. Hence my golden vicious cycle of sending my mobile to service store, wait for months continues. Please do find my updated record of intervention with the LG service store

Update Of My Plight:
Date Reciept No LG Show room ID
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai

Date Reciept No LG Show room ID
3/11/2010 R[protected] LG Head Office - The request not yet closed


The 5th time, the mobile was sent to Head Office for service, which just made me believe an end to my serial issue. But what i got is a tight slap right across my
face. Genesis Commutations hand over the mobile yesterday (2nd - Dec - 2010) Atlast after a month... But the very next day ie: today (3rd-Dec-2010) I'm facing the same issue...

I went to Genesis service store back, Service engineer Ravi checked the mobile and accepted that the touch pad is not working properly, Its just working IN and OUT manner...

But the store is not willing to take my mobile for service again... Right now the malfunctioned mobile is with me and I dont have any idea what to do with that...

Please do let me know did i make any mistake by opting LG mobile (Which I Loved Once)???

If you aren't capable of solving the issues in my mobile please do let me know, so that instead of waiting I will go for a better brand.

I'm expecting a call (Cell: [protected]) or atleast a mail ....

Tired and an Annoyed Customer,
Joe

From: Joe Suganth/CHN/TCS
To: N.[protected]@lgindia.com, [protected]@lgmobiles.com, [protected]@lgindia.com
Date: 10/20/2010 06:28 PM
Subject: Customer's Grievance Mail - Hope you respond ....



Dear Team,

I would like to introduce myself has LG believer and was a proud owner of LG Arena since 30.10.2009. But the recent series of service related issue with my touch screen making me doubt the quality of LG mobiles. The touch screen stopped functioning properly from 15.4.2010. Due to either improper service or poor quality of spare, the problem appeared repeatedly. Till now my mobile was services/repaired 4 times... the details are listed below Date Reciept No LG Show room ID
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai


I believed in LG advertisement of customer delight of quick service. To my dismay my mobile will be delivered only after 4 days and service center didn't even bother to provide a spare mobile at least for courtesy.
Hope you guys can act on this and restore my trust on LG and will appreciate a quick quality service of my mobile.

I have attached the latest scan copy for the receipt.


Thanks and Regards,
L.A.V Joe Suganth Kumar

Dear Sir,

Further to the email and couriers sent to you of my earlier request dated 4th Nov '2010, I would like to update you with the latest status...very disappointing indeed.

Post this mail of 4th November , I got a call from Sanjay and he assured me that he was looking into the matter personally. After constant follow up I was told after a week that now the matter was in the hands of Mr.Subhankar Dev. When after several unresponded calls, I finally managed to speak to Mr.Dev on the 17th of November, he said he would revert in 10 days time, since he was trying to get the door safety switch organised for me. When I did not hear from him or anyone else from LG till the 29th of November, I called up Mr.Dev. To my disappoinment, his phone was picked by Sunil who informed me that he was in some training for two days and asked me to call after 7 p.m. in the evening. I even left a message with him to request Mr.Dev to call me when he could.

My calls after 7 p.m. and several times since then during office hours have not been picked up Mr. Dev.

I have no clue as to what is the status as of now.

It seems my calls and requests are being avoided by one and all.

Kindly advise .

regards,
Rakhi Jain
[protected]

--- On Thu, 11/4/10, rakhi jain <[protected]@yahoo.com> wrote:


From: rakhi jain <[protected]@yahoo.com>
Subject: Appalling Service
To: [protected]@lgindia.com
Date: Thursday, November 4, 2010, 11:03 PM


4th November 2010

New Delhi



To,

The Customer Service officer

LG Electronics, India



Sub : Appalling Service

LG Machine model – WD 8007CI, Serial no –[protected], [protected]

Purchased from Messrs Super Electronics, Gurgaon – vide receipt no – 7943 dated 20th February 2003



Dear Sir,

In spite of repeated reminders and opening repeatedly new complaint tickets , the above machine has not been repaired. Without any person coming to repair the machine the SMS comes that the ticket has been closed. I am writing this mail to you after undergoing a lot of frustration and mental anguish.



Here is the sequence of events;

1. 27th October 2010 – first complaint lodged. In the lodging report, I mentioned very clearly that the machine was not drawing water at the start as it normally does. The ticket no was C10A2703387.

2. 29th October 2010 – Mr. Mohammed (mobile –[protected] visited and diagnosed that the door lock was faulty and needed replacement. He said that the part was not available with him and he would call back by next day by 11:00 AM about the spare-part and future course of action.

3. 29th October 2010 – Nobody visited or called; but I got an SMS message from LG care that the service request was closed and the reason was “Customer will call again”.

4. 31st October 2010 – As if this was not enough, got an SMS again from LG care asking for feedback on quality of customer service!

5. 31st October 2010 – Lodged another service request after clearly expressing our displeasure at the way the earlier request was handled. The person at LG care end, expressed inability to “keep the earlier service request open” but promised to open a new one that would result in satisfaction. The new service request opened was – C10A3122902.

6. 1st November 2010 – No visit or call was made by any LG representative. A SMS however was received on 1st November that the service request was closed. Reason for closing as per SMS- “Customer will call again”.

7. 3rd November 2010 – A third service request was lodged again and given the reference number – C10B0318426. I also asked for a received the number of a senior person (Mr. Sunil Raina – mobile no:[protected]. In spite of repeated attempts, Mr. Raina’s number was busy for hours. I guess, others like me competing to get Mr. Raina’s attention.

8. 4th November 2010 - No visit or call was made by any LG representative. A SMS however was received stating that the service request was closed. Reason for closing as per SMS- “Customer will call again”.



I would like to state the following;

1. I , my husband or my mother was available on all days mentioned above at my residence.

2. I shall not be opening any more service requests.

3. Given the Diwali holidays, I am willing to be reasonable, but would like the call to be satisfactorily closed by 8th November evening.

4. It is obvious that the tickets (service requests) are being closed because somebody at the lower levels is fooling the top management about how “satisfactorily” the service requests are being handled. The funny part is that this person is apparently succeeding in doing this.

I am available at my mobile or residence. You can get in touch with me at my address below;



Rakhi Jain

House no – 17B, K Block,

Saket, New Delhi – 110017

Mobile:[protected],

tel:[protected]



regards



Rakhi Jain

Cc (by courier):

a. Managing Director , LG Corporate office, LG Electronics India Private Limited, Plot no – 51, Surajpur Kasna Road, Greater Noida – 201 306 (Uttar Pradesh)

b. Director (Customer Care) LG, After Sales Service Customer Department, LG Electronics India Private Limited, Plot no – 51, Surajpur Kasna Road, Greater Noida – 201 306 (Uttar Pradesh)

Dear sir,
I had purchased LG -GS 500V model mobile from Aug-7-2010. But battery life time is very short( i.e 18 hours). Battery fully charged by me. after 17 to 18 hours battery signal line is empty( battery low). Then phone is switch offf. And also charging time very long time( i.e 5 to 7 hours). I am facing the above problem from purchasing the mobile date( above date) to till now. Mobile cost is Rs.8150( including Tax). But it is working conditions is very poor. i have many more mobiles purhcased different kind of make and model . but This is very difficulty of my life. I have faced lot of problems for purchased in this modle and make mobile.

Presently, Mobile was handover to LG service person ,LG service centre, No: 58, jawaharlal nehru road , 100ft road ,vadpalani, chennai, tamil nadu for above problem. But LG. But they said that , your battery life time is very good.( ie told time is 1 day only. this only Observation time. that time no calls, no sms & not touching on or off.). But battery life stand by is atleast 2 days are will coming. but this mobile is not coming. some thing is wrong. what is this ?. your mentioned the mobile features is very supper in hand book & internet . but this is worst.. . i am get & step down the many service centre. but problem is not clear. i am sending many compliant sent to your organisation and talk to your many peoples. but not taken the action & solution . so this is my last complaint. it is taken the compliant and taken necessay action very shortly otherwise i will dealing to consumer court. two option is in here .one is clear the problem & two is replacement of mobile. i requested to you, pls taken action immediately. this is very serious complaint.
thanking you,
regards.
Senthilkumar,
[protected]

I've bought an air conditioner (window) from Vijay Sales where there were various brands. I bought the AC since it had 3 free services. Now on 21st Nov, when i spoke to LG service center, they are refusing to give me 3rd free service stating the warranty is over. I feel this is a clear case of misselling since the sticker they stick on the product mentions 3 Free service without any condition and they apply a condition "within 1 years time" is totally not accepted. I spoke to LG customer care and they are not ready to give me the free service. Even the first two services which ideally they should have visited was done because i called them and they didn't upfrontly visited my house.
LG products are good till the time they dont give you a problem and once they start giving you the problems just beware that LG services are pathetic.

I have a LG 660 mobile instument, December 2009 i had bought it but till time i was nos of time going on mobile store whcih i have perchaging and Service station also with my mobile complaine,my instrument complaine is touch pad was not working and many time mobile instrument was hange.
When i was going on mobile store he can not heare me and servce station whenc i was gone the parts was not available.

Perchage Address of Instrument: The Mobile store,C.G.Road,Opposite muncipal market,Ahmedabad.
Mail ID: stateman [protected]@gmail.com

This mail is to inform that I am very disappointed with the LG LCD. I had purchased LCD in NOV-10 and in NOV-10 I was facing problem that the LCD after some time went blank (No display and Volume). .
However given the LG brand this kind of problem was not expected from LG.



I am upset and disappointed with my decision of going with LG LCD

Hi,

I registered a complain in LG customer care on 21st Nov 2010 by complain No C10B2103338. Apart of this , I am in continuous touch with their customer care , LG rep Ms. Vaishali([protected]) and Mrs Goyal ([protected]). However, still struggling to get the response from them about parts availability .

This is big disappointment with LG Brand , moreover their response towards customer query is also very pathetic. Their employee are not keen to take a call or give a call back to customer .

Thanks & Regard

Dear Sir,
My LG Mobile Handset was stolen by unknown person on 20/11/2010 afternoon. i lodged FIR in Aroor Poiice Station, Allapuzha District in Kerala (India). i request to trace my Mobile and haded over to me at the earliest beacause several Pictures and important Phone numbers are in it..
Handset Model - GS190. Balck & red Colour.
IMEI No: [protected], IMEISV:78.

Please trace mobile at the earlist pse......
Home address - Kattukanadthil Houe, Aroor.P.O, Allapurzha District, Kerala.
Contact No. [protected]

by Fatihfully, (Vishnu. K.S)

Dear sir/madam,

Maine LG Ultra Slim TV 18.10.2008 ko Keydee sector-18, noida se purchase kya tha aur jab se ab tak 10 se 15 bar complaint kara chuka hu. LG se engineer aata hai aur theek karke chale jata hai. per kabhi 1 mahine main to kabhi 2 mahine main kharab ho jata hai hum iss tv se bohout pare saan ho chuke hai. please aap hamari koi help kar sakte ho kar do.

Regard

RAJAT MEENA
[protected]
rajat.[protected]@gmail.com

Dear Sir,
I have purchased a LG LCD TV and it was installed by LG engineer at home on wall. But it was fall from wall with screw due to bad installation.I have complain 3 times.But did not get any satisfactory response. LG customer care Service of Patna is very irresponsible.So, Kindly do the best for the customer satisfaction.
Thanking you.
Abrar Khan
mobile no. [protected]

Dear sir,

I received offer letter through my mail id from LG Electronics for direct recruitment offer, the company claim 14,200 for interview security deposited.

Please Confirm what is your suggestion.

Dear Applicant,

Ref: “LG” Direct Recruitments offer.
It is our good pleasure to inform you that your Resume has been selected
for our new plant. The Company selected 62 candidates list for IT,
dministration and Production Departments, as well asCompanyoffered you to
join as an Executive/Manager post in respective department. You are
selected according to your resume in which Project you have worked on
according to that you have been selected in Company. The Company is
dealing in Electronics manufacturing business in India. The Company is
recruiting the candidates for new plants in Delhi, Bangalore and Pune.

Salary with benefits for this post 30, 000/- to 2, 00, 000/- P.M. + (HRA +
D.A + Conveyance and other Company benefits. The designation and Job
Location will be fix by Company HRD. At time of final process. You have to
come with photo-copies of all Required Documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph

You have to deposit the (Cash) as an initial amount in favor of Company
HRD. Department. for Rs. 14,200/- ( Fourteen thousand two hundred rupees )
through any [STATE BANK OF INDIA] Branch from your Home City to Company
Senior HRD. Account NO, which will be send to you upon your response. This
is a refundable interview security. Your offer letter with Air tickets
will be sent to your Home Address by courier after receiving the
confirmation of interview security deposited in STATE BANK OF INDIA. This
Company will pay all the expenditure to you at the time of face-to-face
meeting with you in Company.

Regards
MRS. ANAMIKA THAKUR - (Executive - HRD)
LG Electronics.
Email: [protected]@hotmail.com
call: [protected]

I bought a LG washing Machine LG WF-N7036DN (Serial No. 906NLPQ003880) of capacity 6 Kgs on 26th October 2009 from Electrovision, Suri, Birbhum, West Bengal[protected] dealer of LG Washing Machines. From the 1st week of September 2010, the attachment to the tap of the inlet water hose has got damaged and it was informed to the Service Centre Suri[protected] for necessary action towards the replacement of the same for proper funtioning of the Washing machine. Though on the warranty card it is mentioned that it "comprises of a 2 year warranty on all Parts except Lint filter, knobs, inlet/outlet hose & Top Covers", the service centre at first reject the plea of free replacement and confirmed that the spares is to be purchased and only the service is to be provided free of cost. Since the matter was urgent, it was told to send the service engineer with the spares on payment basis. The service engineer after one week arrived with a bigger attachment and told that the particular required size of the attachment is not available and it would be available after some time. Again after one week when interacted with the Service Centre, Suri, West Bengal regarding the arrival of the required attachment, the reply is not as it is ought to be i.e., when the spare will arrive the damaged part will be replaced and so on and further added that presently audit is going on so upto January 2011, nothing can be done.
My purpose of complaint is surely to get the damaged part replaced as soon as possible, but also to inform the LG business think tank that if this situation continues then surely people will think twice before buying another LG product.
Please please help me out.

Swarup Chatterjee
Qtrs No C40/2,
BkTPP Township
Bakreswar Thermal Power Project
Birbhum, Suri-731104

Respected Sir ,

I purchased an LG 510 CDMA dated on 7/7/2010 from connections & more ,amba bhavan. mumbai 400004 , cntct num. [protected] , bill no.6353 under the MOBILE THEFT INSURANCE policy as per stated by the dealer and as mentioned in the user manual.
On 10/11/2010 i misplaced (theft) my cell phone . As per the terms & conditons i filled the insurance form with the attachment of following documents as per stated
1. FIR (certified copy)
2. Bill (original)

to the Cholamandalam insurance company , Gurgaon

in response to this i received a letter fro the insurance agency saying that

ONLY GSM HANDSETS ARE COVERED (NOT CDMA) UNDER THE POLICY .

1) I need to know that is insurance covered in CDMA hansets .
2) why am i not getting a proper response in accordence to my complaints .
3) If it is not under insurance then why are dealer's as well as LG selling handsets under insurance .

kindly look into this matter strictly or my next step will b consulting and complaining to consumer court if i dont get a satisfying response .
thank you
S.S.KULKARNI
[protected]

Dear Sir,

I wish to bring to your attention a most blatant case of cheating by a
shopkeeper in my vicinity. I had a old refrigerator ( Zenith), but of late
it started giving us trouble, So my mother thought of getting it sold.

Now he approached a local vendor and just enquired about the rate at which
our old one can get disposed off. The shopkeeper , named Kanhaiya a
co-partner of the shop, took my mother to our home and after inspection
fixed the price at 2600/- INR which she gladly consented to.

Now the shopkeeper convinced my mother that she should get a new fridge and
made her to accord her approval for LG 240 Litres Ap4 model fridge. In a
haste, he got the fridge downloaded at our home and charged 15000/- INR
which after bargaining came down to 14800/- INR. My simple mother
immediately handed her over a cheque of 12200/- INR after deducting 2600 INR
for old fridge.

Next day, some visitors just dropped in and they were amazed to hear the
price. A male member immediately visited a local shop and enquired about the
price and lo! he was quoted Rs.12900/- for the same model. I also personally
enquired and found the same. Even the LG price brochure that lied with the
shopkeeper said the price for the model should be 13300/- before negotiation
discount.

When this was brought to the notice of this defaulting shopkeeer, he was
unfazed even after committing such a heinous crime of looting the widowed
simpleton mother of mine. After much he became ready to take back the fridge
but now he started to say that our old fridge will fetch a prize of 1600 INR
only, another cheating,. Some 7 days have passed and he has not taken back
the fridge or returned back our money.

We have nobody to turn to for help except you. Please help

Thanking you,
Eagerly looking forward to your intervention,

Your's sincerely,

Subhankar Bose ,
Mobile [protected] / [protected]

I purchased one single door LG Refrigerator Model No. GL211 SAG-4 dated 15th May 2009 with a sum of Rs. 12,000.00 (Rupees Twelve thousand only) from M/s. Ganga Jumuna, Shop No. TE - 2, Gole Bazar, P.O. Kharagpur, Dist. West Medinipur, West Bengal, Pin – 721 301.

On 6th February 2010 I noticed that the water is coming out from the front door of the Refrigerator then I lodge a complain regarding leakage of water to M/s. Ganga Jamuna. The authority of M/s. Ganga Jumuna sent their staff to resist the leakage of water of the refrigerator and could not search out leakage of water. They advise us to lodge a complain in the Customer Service, Medinipur. I lodged a complain in the Customer Service, Medinipur on 6th February 2010 and one person attended on 8th February 2010 and pasted a thin wall paper in the leack side and also compelled to join"Happy Living Plan" under HLP No. 40417 dated 8th February 2010 having given a sum of Rs. 540.00 for one year warrenty which valid upto 15th May 2010. Further I lodged complain for same troubles vide complains No.B[protected] dated 19.7.2010, C[protected] dated 21.8.2010, C10B0608999 dated 6.11.2010 and 10B1100793 dated 11.11.2010 respectively. I personnaly spoke to Mr. Sukumar, Area Manager over Phone No. [protected] and rrequested him to see the condition of the refrigerator. He assured me to come to my house but he as not atteded sofar.He also advised me, no pasting is required for the same, if any staff attending "Let him to speak with me over phone for his advise". The staff attended on 15.11.2010 and spoke with him, he also advised the staff to paste a thick paper to resist the water leakage which looks me very odd after appearing the door. Lastly I have been advised that there will be water leakage in future for this type of refrigerator. It seems to me that there was a manufacturing defects otherwise it should not be happend. Now, my question is why I have not been informed before purchasing the refrigerator.

It is requested you kindly arrange to replace my refrigerator or permanently solve the leakage of water.


Mr. Nagendra Nath Sinha
Near Sath Sanga Mandir
Bhawanipur
Post. Kharagpur
Dist. West Medinipur
Pin - 721 301

Phone No. [protected]

Date : 23.11.2010

I purchased LG Flat screen TV 21SA1RG from Vijay sales Andheri (w), SV Road. Dated 24th Dec.2009.

Few Days back on 8th Nov.2010 the screen of TV is become eclipse in shape and TV automatically switched off after mins. I already launched complaint to LG customer care on 8th Nov.2010 and request ID is C10B0846290. After 2days one technician come to attend the complaint and he did not solve the problem and went out by instructed that do not switched on the TV the work is not complete, you do register complaint again at LG CC. I again launched complained on 20th Nov.2010 and request ID is C10B2010433. Then on 22nd their same technician come and he work for just 5 mins and said that the coil is not working I have to bring coil and he went back. Both the time he came very late evening and work for 5-15 mins.
Now the TV set is still not working I already talk with Vijay sales they said within 3 days they will send technician and sort out problem.
I wish replacement of my TV set from LG because within warranty period this set cause big problem related with screen. and even if it sort out no guaranty of working properly in future after warranty I have to pay for all this part.
So I request you to help me out in this matter.

I have purchased an LG product on date:12/11/2010. But till date there is no any initiate from tatasky to install the dish as per the offer.
Rajesh Patil,
Near Ganesh Mandir,
At/Post- Adi,Tal-Chikodi,
Dist-Belagavi.
Karnataka State.
Pin 591215.
Mob:[protected],[protected].

Hi,

My complaint number is C10B1540726.

I complained on the 15th Nov about my refrigerator not working and there was an executive who visited on 16th, i.e., the next day only to inform that the mother board needs to be changed. However, since then we have only been following up with the technician, customer care and finally the manager (Mr. Subramanium) who apparently does not care about the reputation of the company or the inconvenience of the customer. He has been saying that he will inform "tomorrow" everytime I call him.

It is very sad to experience bad service from such a renowned company.

Can somebody please let us know if it can be fixed as it is very difficult to live even a day without fridge functioning.

Awaiting response
SP Agrawal

I have an LG Trom front loading fully automatic Washing Machine which is approx 5 yrs old. In October 2010, I noticed that the upper hinge of the door was cracked and lodged a complaint with the helpline on 11th October vide my complaint No. 310A1102266 and a technician came to inspect the same. He said that only the hinge is not replaceable, but the entire door has to be replaced. We told him to order the same, which he said would take 3-4 days. Regretably, its more than a month and the company has not bothered to give me any response to my order. I have been making repeated enquiries for the same, but no one bothers to call back about the status. Have been calling the service centre in Goa, but they just don't answer the telephone. Now the hinge has broken completely and the door is hanging open. Today after a heated confrontation with Mr. Arun, I was told that the part is not available at their Pune depot. How can such a thing be possible? and what were they doing all this time ? Can a customer be handicapped just for a hinge problem. The machine is working perfectly and has never given me any problem, but just a hinge can be such a big problem with the company? The machine is just 5 years old and spares are not available ??? I also suggest that you instruct your service staff to be more efficient and to answer every telephone number that exists with them. I demand immediate response and action to my complaint. Enough is enough !