LG Electronics Complaints & Reviews

PATHETIC SERVICE OF LG SERVICE IN MUMBAI

I had purchased an LG- 32 inch LCD TV screen on 19th June 2010 from CHROMA, Mumbai at Juhu. The LCD stopped switching on end of October 2010. (Within four months of its purchase)

On 2nd Nov 2010 at 12.20pm, I registered my first complaint with the LG Customer Care (Complain no - RNILIBGC10B02019). I was told that the service centre would call me within 24hours. But no one called even after 240 hours had passed. It took me more than 10 days and NUMEROUS calls to the customer care service to attend to.

Finally, after facing much harassment, I managed to get an LG technician (Shashikant Singh -[protected]) to visit my house. He examined the LCD and was unable to detect anything and speculated that the IC was not functioning. He said he would come and replace the IC within two days. But even after a week there was no phone call from the service centre.

Tired of waiting endlessly I started calling the Customer Care again. And registered several complains of which now your customer care seem to have a record of only one (10th December 2010, 12.42 pm. RNA[protected]

Almost TWO MONTHS have passed since I registered my first complain but your inefficient and indifferent service centre has not been able to resolve my problem. My TV is still not working.

I have spoken to every possible person about my problem and written e-mail to various people. FEROZ ALI KHAN – [protected], MANISH – [protected], ANKUR DOSHI – [protected], SANJEEVANI – [protected], also called your office in Gurgaon, Delhi but in vain. None of these people seem to be accountable. They have a totally indifferent attitude towards the customer. Some of them are also rude and unpleasant and keep transferring the calls to one another.

Never has it happened that the service centre has called with 24 hours of registering complain as promised by your Customer Care. In fact they just don’t call! It is impossible to get through your service centers. No Answer[protected],[protected],[protected],[protected]. Don't Exist[protected], Constantly Engaged[protected],[protected].

I have been harassed and mentally tortured by the LG service centre people. Since I work with the film industry my work has also been hampered because of the non-functional TV. Now either REPAIR it or REPLACE it at the earliest. It is time to go to the Consumer court.

Ravinder Randhawa
[protected]

LG Refrigerator Model: 245FADG5FC, Sr No: 5610 purchased from Sony Mony showroom (Prabhadevi) on May 30, 2010.Refrigerator purchased which was delivered on 1st June 2010 was defective. I had to follow up numerous times via email and phone to resolve the problem.Replacement refrigerator delivered in August 2010 is also not functioning properly. There is some problem with the gas and defrost button does not work. I have been repeatedly following up and have had 6 service visits. The first 5 visits could not solve the problem. Thermostat was changed 3 times and gas was refilled once.fridge takes a lot of time for defrost. We have been informed by the senior technician that it may take 4 to 6 hours for defrosting even if same is done on regular basis.

I am not getting any response from their cutomer service or the concerned branch manager who details were shared with me.

I want to know the email id or contact details for their head of customer service for proble resolution

problem in the color display of the L.g golden eye supreme color t.v. complained lodged with customer care 5-6 times every time assured that the complaint will be attended within 24 hrs but no action taken till date

Last 4 Days my mobile touch screen not working that why i am going to LG Service centre Tilak Road pune and Narayan peth,pune.service provider said that already other people waiting for same problem,he said,we are calling after 7days.why should i do for this problem?

I have a problem in my refrigirator.Since i have purchase it in mid of june in 2008 and during the first year its compresor was replace by them twice as it was burn out.Again in 2010 the compresor burn out and again i have gave it in the service center .They daily said to give the fridge as soon as possible but this story is going on till from two weeks .I have also contacted customer care but no one helps me out..

This is to state that We have purchased LG product-Refrigerator on Feb 2006 in Rs. 30K in Ghaziabad. Right from the first year of purchasing, we are facing problems of im-proper cooling.
We have done complaint multiple times 28/05/08,8/9/08,1/1/10 for the same.

Invoice no- LG/GTC 4855
Model- GR 456ZMQ REF FROST FREE

Problem- LG Refrigerator not cooling and permanent solution not given.
We...

I had complained on 12.12.10 reg non functioning of my LG tv. Your mechanic from Ooty came on 16.12.10 & since he could not repair it, took it to Ooty. I called on 17.12.10 but my call was unanswered. I called your authorised agent in Ooty - Pranav Electronics. They said they would revert immediately but have not till date!!! Today, 21.12.10, their mechanic called, after 5 days to inform me that the PCB has been sent to Coimbatore for repairs. I have spoken to Mr. Senthil of Pranav Electronics, Ooty today & have told him & am informing you too that you may kindly retain the PCB as I am no longer interested in either your products or your services. In the meanwhile I will be procuring a Sony Bravia LCD today itself.

Dear Sir,

I purchased LG refrigerator from Vijay Sales, Tip Top Plaza, Thane, on 29th December 2009. We find that some Bubble near upperside of main door is appearing. For which we lodged the complaint with LG customer care available at Vijay sales on 25th October 2010. In response to which on 27th October one person from LG service centre attended our complaint and he found that the bubble which is appearing on the door is due to rust material used behind the coating. LG representative told us that this is company's manufacturing problem because the material used in door was not of good quality and due to which it has started rusting. After which he said, he will get our door replaced, but due to shortage of stock it will take some time. Now since last 2 months we are following up for the same, but the answer is same, door is out of stock. To my surprise, today i received a call from your representative saying that I have to bear the cost of replacement which i have to bear with no fault on my side. I therefore request you to do the needful at the earliest and do not motivate me to take any undue step to avail the service from your dealer. Pls. get the door replaced at the earliest. THANKS & REGARDS, SUHAS SAWANT,[protected] ; [protected].

I bought LG FF FRIDGE GL-368YTQG5 on 27/10/2010 from Sargam Electronics LG Shoppe, Ashok Vihar vide Invoice No. SAV-2376. The fridge was installed on 28/10/2010 by firm's representative with a broken leg and a crack inside the base. A complaint was lodged by the firm’s representative for replacement and complaint no. C10A2922393 was given to us. We were told that the fridge will be replaced within 2-3 days i.e. by 31/10/10. We again contacted customer care desk and were told that it will be replaced within 2 weeks. Again I got a call from Customer care desk telling me that the fridge will be delivered positively by 17/11/10. But that fridge did not arrive. Again contacting on 19/11/10, we were told to wait till 10th December 2010 and the fridge will be delivered after that because they are busy in auditing. But still the refrigerator has not been replaced and no body is willing to say anything. We have enquired more than 15 times from LG customer care and Sargam Electronics, but no precise date is being committed to us for replacement. Everytime we ask the customer care unit, we got a reply that the complaint is pending. After talking to the higher level (Mr. Vinay) on 18/12/10, a feedback was promised, but no one rang us back. We also tried to contact ASM/LG/Ashok Vihar on his mobile ([protected]) given to us by Customer care people on 19/12/10, but no one is picking the phone.
On 20/11/10, I got a call from LG customer care representative stating that the bill amount would be refunded instead of fridge replacement. No specific reason was assigned by her. But this is not acceptable, as I bought the fridge during your festive season offer, when the price is lower. And more importantly, I gave my old working Videocon 210 Lts refrigerator to Sargam Electronic on throw away price of Rs 1000/- only.

It is really shocking that a company like LG is behaving in this fashion and taking of its customers. It is really unfortunate that even 50 days after buying the defective product and our repeated chasing, the complaint has not been redressed. I think you must change the name of this cell to Customer Condemnation unit instead of Customer Care unit.

I request you to kindly take up with the concerned authorities and send the replacement immediately.

Rajiv Mahajan
D-III/2, RITES Flats
Ashok Vihar, Phase-III
New Delhi-110052
Mob : [protected] ;[protected]

This was was written on 11th December 2010. Nothing happened so far.


Dear LG Service center Head,



I am forced to write to you as nobody is trying to serve my complaint since November 27th. I hope that you will be able to help me and if not I request you please do not use the word "Life's Good" as you do not deserve the same due to the poor response of your team. I am providing you the detail of the issues happened so far as follows-



I own a refrigerator (model # GL 305 VM5) which I purchased in September 2009. The freezer of my refrigerator was not working and I registered a complaint on 27th November (complaint ID # C10B2723109). One engineer came and told that there is fault in fan motar and this needs to be replaced and he took the motar with him. He did not turn up till 4th December. Again when I contacted customer care, I needed to re-register the complaint as it was being told to me that the database does not exist due to some data migration at your end. I re-regisatered the complaint (ID #[protected] by explaining the entire details. Two engineers came on 5th December without having any previous informations about my complaint and talked to some one at LG and said that the said motar is out of stock and it will be arranged in 2 days time. Since then there is no response from LG, no one contacted or visited. Today when I contacted the cusotmer care, again same things are being repeated. I asked the operator that I want to talk to some senior officers there but she did not connect.



I hope you can understand the situation and try to help me. I feel myself very small writing a mail like this to you but what to do as there is no other way out.



I am really frustrated with your efforts so far.......



Regards,



Name : Siya Ram Tiwari
Street : A-7, Sai Ashish CHS, Sector-2, Airoli
City : Navi Mumbai
State : Maharashtra
Post Code : 400708
Tel : [protected]
Country : India
E-mail : [protected]@yahoo.com

TV Purchased as on July2010, TV is Dead as Picture Tube needs to be replaced. Following up with Showroom, Company Officials etc since last 1Month,
Status As On date - Service Center dont have Picture Tubes / Company is not dispatching because of System Issues / AND Each Individual is giving the Other Individual's Mobile No. & asking me to Follow up as if it is my Job. Company is also not ready for Replacement.
Complain No. 10B1912651, 10B2306509, 10B2322111
Lassi Electronics, Dombivli West, 421202 (Near Dombivli Railway Station)


[protected] Forwarded message[protected]
From: kaushik ghosh <[protected]@gmail.com>
Date: Sat, Dec 18, 2010 at 12:06 PM
Subject: A Dissatisfied Customer- TV Parts are not available
To: [protected]@lge.com, [protected]@lgindia.com, [protected]@mgpnet.org, [protected]@lgindia.com



Sir/Madam
TV Purchased as on July2010, TV is Dead as Picture Tube needs to be replaced. Following up with Showroom, Company Officials etc since last 1Month,
Status As On date - Service Center dont have Picture Tubes / Company is not dispatching because of System Issues / AND Each Individual is giving the Other Individual's Mobile No. & asking me to Follow up as if it is my Job. Company is also not ready for Replacement.

Complain No. 10B1912651, 10B2306509, 10B2322111

Lassi Electronics, Dombivli West, 421202 (Near Dombivli Railway Station)


--
Warm Regards & Best Wishes
A Dissatisfied Customer

[protected]@U$H!K
+[protected]
“Silence is the best answer for all questions”

“Smiling is the best reaction in all situations”




[protected] Forwarded message[protected]
From: [protected]@lge.com <[protected]@lge.com>
Date: Wed, Dec 8, 2010 at 5:33 PM
Subject: RE: A Dissatisfied Customer- TV Parts are not available
To: kaushik ghosh <[protected]@gmail.com>



Dear Customer,



We are sorry to learn about your dissatisfaction.



We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.



Please don't hesitate to contact our Branch Service Manger Mr. Janak Doshi on his mobile number 0- [protected].



Thanking you and reassuring you of our best services always.



Thanks & Regards

Praveen

Customer Service Dept.

LGEIL- Head Office

Greater Noida(UP)



From: kaushik ghosh [mailto:[protected]@gmail.com]
Sent: Tuesday, December 07, 2010 2:27 PM
To: [protected]@lgindia.com; serviceindia/LGEIL I-TEAM([protected]@lge.com); [protected]@mgpnet.org; [protected]@lgindia.com


Subject: A Dissatisfied Customer- TV Parts are not available





Sir/Madam

Please do let me know the status at the earliest.....



--
Warm Regards & Best Wishes
A Dissatisfied Customer

[protected]@U$H!K
+[protected]
“Silence is the best answer for all questions”

“Smiling is the best reaction in all situations”



[protected] Forwarded message[protected]
From: kaushik ghosh <[protected]@gmail.com>
Date: Fri, Dec 3, 2010 at 7:33 AM
Subject: A Dissatisfied Customer- TV Parts are not available
To: [protected]@lge.com



Sir/Madam

Please do let me know the status at the earliest.....



--
Warm Regards & Best Wishes
A Dissatisfied Customer

[protected]@U$H!K
+[protected]
“Silence is the best answer for all questions”

“Smiling is the best reaction in all situations”




[protected] Forwarded message[protected]
From: kaushik ghosh <[protected]@gmail.com>

Date: Sun, Nov 28, 2010 at 2:14 PM
Subject: A Dissatisfied Customer- TV Parts are not available
To: [protected]@lge.com



Sir/Madam

In reference to the Complain No. (10B1912651/ 10B2306509/ 10B2322111) has been attended by Mr. Vipin Kumar as on 28Nov

As per the Investigation done it has been foud that Picture Tube needs to be replaced.

But as the TV Parts are not available it will take One week more for the replacement.
On this regard I request kindly do replace the TV set at the earliest.

TV been Purchased as on 29/06/2010. Looking for kind Cooperation at your end.



--
Warm Regards & Best Wishes
A Dissatisfied Customer

[protected]@U$H!K
+[protected]
“Silence is the best answer for all questions”

“Smiling is the best reaction in all situations”




[protected] Forwarded message[protected]
From: kaushik ghosh <[protected]@gmail.com>
Date: Sat, Nov 27, 2010 at 11:21 AM
Subject: LG Flatron TV is dead since last One week
To: [protected]@lge.com



Sir/Madam
This is to bring to your notice that I have registered a complaint as on 19Nov & 23Nov.
(10B1912651/ 10B2306509/ 10B2322111) But till date none of the Technician has been reported.
On this regard I request kindly revert at the earliest as my LG Flatron TV is dead since last One week because
of which I am facing lots of issues. Looking for kind Cooperation at your end.

--

Warm Regards & Best Wishes
[protected]@U$H!K
+[protected]

“Silence is the best answer for all questions”

“Smiling is the best reaction in all situations”

[protected] Forwarded message[protected]
From: kaushik ghosh <[protected]@gmail.com>

Date: Sat, Nov 27, 2010 at 8:50 AM
Subject: LG Flatron TV is dead since last One week
To: [protected]@lge.com




Sir/Madam
This is to bring to your notice that I have registered a complaint as on 19Nov & 23Nov.
(10B1912651/ 10B2306509/ 10B2322111) But till date none of the Technician has been reported.
On this regard I request kindly revert at the earliest as my LG Flatron TV is dead since last One week because
of which I am facing lots of issues. Looking for kind Cooperation at your end.

--

Warm Regards & Best Wishes
[protected]@U$H!K
+[protected]

“Silence is the best answer for all questions”

“Smiling is the best reaction in all situations”



[protected] Forwarded message[protected]
From: kaushik ghosh <[protected]@gmail.com>
Date: Fri, Nov 26, 2010 at 11:29 PM
Subject: LG Flatron TV is dead since last One week
To: [protected]@lge.com


Sir/Madam
This is to bring to your notice that I have registered a complaint as on 19Nov & 23Nov.
(10B1912651/ 10B2306509/ 10B2322111) But till date none of the Technician has been reported.
On this regard I request kindly revert at the earliest as my LG Flatron TV is dead since last One week because
of which I am facing lots of issues. Looking for kind Cooperation at your end.

--

Warm Regards & Best Wishes
[protected]@U$H!K
+[protected]

“Silence is the best answer for all questions”

“Smiling is the best reaction in all situations”

We purchased a LG 32 LD650 from TMC Begumpet,Hyderabad on 19th June 2010.

The Tv stopped working from 4th November 2010. We immediately registered a complaint with the complaint Number
c10b0447431.
The technicians took two weeks time and attended and replaced the mother board. Then there was only half display in the TV. The technicains again changed the mother board and the display got rectified but the tv worked for only an hour and then again the same problem. The TV was not getting ON.

We again registered a comlaint on 24tth november C[protected]. The technicians then dint turn up and we were calling but they were not attending our calls. Finally they attended and said that they wil go for a replacement.

And till today there is no replacement and they are making us waiting that the systems there are not getting updated and the stock is not there.

Why the hell LG doesnt have any stock in a city like hyderabad when its the claiming itself as #1 seller in lcd's?
Shame on yourself to be a part of LG.
What does it take for the systems to update and the stock to reach.

LG HAS SUCH A BAD STAFF AND SERVICEMEN..THE SERVICEMEN DONT KNOW WHAT THE PROBLEM IS WITH THE TV AND THEY CANT EVEN DO THEIR JOB PROPERLY BY SEEING THAT THE CUSTOMER NEEDS ARE SATISFIED IN TIME.

We dont know whether to believe it or not. We purchased LG because we heard that it gives good service but unfortunately we are forced to say that LG DOESNT CARE ABOUT ITS CUSTOMERS ISSUES.
We have waited for almost two months for this replcaement and there is no yet progress in it.

Why should we compromise when we have spent 40 thosand bucks on the TV?
Why should we wait for the replacement and doing calls daily and the persons not lifting and not giving proper responses and details.

We need a number of noida where we can escalate this issue.
Or else we will resort to media regarding this issue.

dear sir/madam,
My LG mobile not working from last month. I have given for service on the date of[protected] . My phone was purchased on 7th April 2010 in universal puducherry. I have a warrenty for 1 year but i have given for service there is no use till today the service request number is 33263. I HAVE GOOD OPINION ON LG PRODUCT SO FOR I PURCHASED LG MOBILE INSTEAD OF PURCHASING NOKIA MOBILE BUT LG SERVICE CENTRE MAKES MY PASSION...

I was purchase LG 510 CDMA hand set on date 30 Oct 2010. But after few days it was make very difficulties to use as normally. I want share my bad experience to you..



1. Phone has 1000 message space in inbox but after 299 messages Inbox take 15-20 minutes for open inbox. And same problem when we close the inbox. It’s means phone has not update after 299 SMS. Its very difficult for me to use as normal.



2. After visiting 2 -3 web pages browser not respond and phone make hanging problem and show message “insufficient memory reset the phone/memory” and there are no options to reset the memory. It’s very difficult for us to use net on this phone.





3. When we play game more than 15 min the phone get henge and all buttons are not work. There are no options to close this error.




I am also submitted same complain to LG website and Customer care but he have also no solutions and advise to visit your LG service center. When I go to Your Jaipur (City Plaza, Space Cinema Hall) service center he was try to install software again but not solutions. After it Engineer change mother board of handset but still problem is there. He has also no solutions. The service request no is: RNA[protected]



Now I want solutions from you. Kindly look above mentioned Service request no and do the favorable response.



For your kind co-operations.



Thanks & Regards,

Surendra Kumar Soni
Contact No. [protected]

Our LG refrigerator (icebeam) is not working from 13/12/10 morning. We contacted LG customer care no[protected]
Reference no given is[protected]
We had informed the customer care that the problem was with electronic board. They agreed to bring one spare electronic board.We were asked to contact service no[protected] in case no response is received within 24 hrs.
On14/12/10 morning when we contacted the service no the response was rude & totally irresponsible by the lady posted there.
On 14th at 7 PM the service person came without any spare part. After checking he finally concluded that the problem is with the electronic board as told by us earlier.
He asked us to contact sevice center next day & check if the spare is available. Else we have to wait till it reaches.

When we contacted the service no, again rude response from the lady posted there. No idea when the spare is available in cochin godown.

Now there is no contact from service center or technician since last two days even after repeated reminders to the toll free LG customer care number.
This is not the kind of service we expect from a reputed company like LG
request your immediate attention

Regards

Joseph Mani

Thekkekunnel

CN75A

Church Nagar

Angamaly

Kerala, India

Ph: [protected]

I bought a lg km900 in march 2010.Just after three months of good performance,problems with the touch started creeping up.I have got it fixed three times from the service center,since it is still in the warranty period it did not cost me anything.I just got it back yesterday after they fixed it again,they've changed the touch panel,updated the software,and today i am again greeted with the touch not working properly!
I am completely bewildered as to what to do with this phone,as i can't even sell it!
I just cant it anymore,and i totally regret buying a lg phone for 19000.A complete waste!
Please advise what can be done,how to get it fixed?,or will the company replace it???

i have purchased tft model no.w1946tn-bf.btr(n), seial no.008lpag004584, colour- black,product- 47cm,colour lcd monitor. on 19/10/2010 from SD Computers Gwalior(m.p).but after 2 days tft is not working properly. and i do complaint at SD computers and local service center. but i havent got any proper responce till now. so either they replace tft or refund my money(rs.6900) back.

from...
Ajay raj sharma
bansal bhavan
67-a birala nagar gwalior
[protected]

The dryer timer of our washing machine is not working. I need it to be checked by a technician of the company and get the problem resolved.

Dear Sir

I have purchased an LG OVEN MODEL NO - MC 7148MS On 31st oct 2010.Since than it has been repaired thrice but still it is not working. Your executive now and than comes without solving the problem.

Did I have done some wrong by purchasing a reputed brand with this kind of horrible service? I have told the executive to ask for the replacement as all the major component of the oven being replaced with new one. Its Only 40 days I have purchased it, I don’t know what will happen after my warranty expires. Kindly look into the matter ASAP.



Regards,

IMRAN ANWAR
J64/1/A Fatehpur Village Road

P.O Gareden Reach

Kolkata 700024

Phone [protected],[protected]

This complaint comes with the bitter experience that I had with LG. Having purchased a LG microwave oven last year alongwith other appliances from the same company, now it is not only making me regret the choice but also feel extremely angry with the company.

To cut things short, my oven which is under warranty stopped working 2 months ago. Since then I have lodged at least 50 complaints (both online and telephonic) and have supplied the bill & warranty copies several times. The executives who speak on phone and the service guys who visit to pick the bill copies promised to refund. No respite after 2 long months and struck to a dummy microwave sitting in the kitchen.

My persoanl opinion for LG buyers: BEWARE

Suppose LG Service means "Low Grade Service"