LG Electronics Complaints & Reviews

I, (Hemanshu Shah, B/301, Ishwar Charan Park, Opp. Nandigram Society, Near Sanghvi Railway crossing, Naranpura, Ahmedabad) have recently purchased LG Double door refrigerator model 278VS5 from M/s Midas Marketing, 4/5 Vasupujya Apartment, Ankur Cross Road, Naranpura, Ahmedabad vide invoice no. 189 dated 30.12.200 which was delivered on the same day.
When the mechanic from LG Shri Jay Prakash visited my residence for DEMO & Installation on 1.1.11 evening, he, after unpacking the product, found scratches on door and dents on left side of the refrigerator. He filled up the installation report accordingly and informed us that the product will be replaced. I also received SMS on my mobile informing complain no. RNA[protected].
Even after lapse of 5 days, my refrigerator has not been replaced by the company. As and when I call the customer care for replacement, they give stereo type answer that complaint is being dealt by another department.
The only purpose for lodging complaint is that my refrigerator should be replaced immediately as defective piece was delivered at the time of delivery.

I have purchased a LG washing machine worth Rs.21000/- from Reliance Digital Banjarahills Hyderabad, as per their policy to return the product with in 7 days if you not satisfied and i was not at all satisfied with the service provided by Reliance Digital Banjarahills Hyderabad neither with the product but they deny to cancel some how they agree to do it after 3days of conversation and arguments.

it was a great service that after cancelling the order they have sent a replacement product. reason behind cancelling it the way their managers and associate talk over the phone which was very rude with no help at all. very poor service. i was misunderstood by looking the the Big Brand Reliance Digital and expected at least trained managers working with reliance. but was totally wrong....i have spoke to 3-4 manager and around 5-6 associates none of them were help full or neither had customer service attitude. just because of the staff the the complete brand is getting effected.

dear sir/ madam
i bought a new mobile of lg 6210 and i found that my memory card is not working properly so i go to service centre but i did not get the mob even all the time i went there they told that wait one week more they dont have PCB but if i buy a mob. for use then it should be with me if there is ur manufacturing fault then u should take care of that if i did not get my mobile in running position otherwise i will go to consumer court file the case pls give me a favourable reply asap my mobile no. is [protected] i hope i will get the favorable reply asap

Dear Concern,
I ve booked LG Refrigerator single door in Exhibition held at St.George School, Near Patchiappas College on 01/01/2011 by Full Payment. They told me that within 2days we ll deliver the product as color of the stk was not available now. Till now we didnt receive the same. Do the Needfull at the earliest.

My Bill No is :-[protected]
Name :- Chandra Mohan

I bought a new Android phone (LG P500) on Dec 31st 2010. I checked its headphone after two days only. I found that was not working. As a customer i went to LG service centre near marthahalli and they told same is not available and it will take one week to replace else i need to visit other LG service centers. As a customer i paid more than 12K for this phone and found necessary gadget is not working. What testing these LG is doing on their product before shipping???? Request everyone to test your mobile phone, its battery, charger and headphone at the time of purchase.

My Name is Balaji Bharadwaaj M
I recently put AMC for microwave oven for Rs.3500(LG). As per their company norms if they are unable to replace parts , the company would refund the entire AMC within 45 days. The service personnel are yet to refund the amount. 8 months have passed and no information is provided. And when i try calling the personnel they are not responding to the call properly..

Dear Mr. Sadiq Khan/ Praveen,



I appreciate the prompt reply for the mail I have sent but, considering the fact that the reply and wait time I am getting annoyed, the actions taken for this mail as I have been In the service dept myself and considering the time taken to resolve the issue from 23 November, 2010 4:37:09 PM for your rely mail on 6 December, 2010 3:38:46 PM and even now the issue has not been resolved as per your False promises made, and not kept up to, therefore, I am hereby forced to take up this issue seriously, I am also tired calling Mr. Sadiq Khan and with no reply or has not have the courtesy to call back even when called.



There has not been 1% of customer centricity when LG claims to be one of the best customer centric company may be you do not take the Indian customers seriously, then I hope you stop doing business in India This mail shows a customer agony and pain and is not to threaten or hurt any bodies feelings.



Consider this mail seriously and take necessary action before things take a bad turn.



With thanks and regards,

Stany Patrick.

inspite of constant reminder of fitting in my microwave oven of LG..no positive answer got by the company .My Rs 16000,microwave out of order even after 6 years..servicing so poor..no heeding of complaints.i'm now suggesting not to buy anything of this company if repair of goods sold not guarenteed.we r fed up ,literally.

Ref Complaint Id : C10A2417880 DATE 24.10.10, Micro wave oven.Under warranty.

I register complaint on the above said date.They came and visited after ten days and said there is a problem in the board. I made several reminder and Email to the Id serviceindia @lge.com. I got a reply from the customer head saying you complaint has been forwarded to the branch.Now Iam help less. I don't know what to do.Pl.help and guide me.

Thanks
Rajan
Chennai
Mob: [protected]

Hi,
My self Sandeep Singh Dadwal currently working with LG Electronics India Pvt Ltd had applied for PF transfer from Previous Company Honda Motorcycles & Scooter India Pvt Ltd from PF no HR/GGN/25068/3224 to DL/19501/14205. Currently Cheques is lying with RPFC wazirpur,delhi office but my current Company is demanding the Annexure "k" to transfer it to LG Electronics RPFC account.

Kindly help me in providing the Annexure "k" to complete the PF transfer to my current account DL/19501/14205.

Regards
Sandeep Singh Dadwal
[protected]

Dear Sir,

I buy a LG mobile from Mobile store (Saharaganj Branch) the selling person Mr. Shashank Jaiswal told me that the handset having 2 years warranty & its camera having 1.3MP but when i seen the booklet the warranty is one year & camera is VGA, with in a hour when complaint to the store that they sell a product in there wrong wording they wont except it, I asked him to replace it or pay back my money the refuse to do it. i request you to please do the needful.

Bill copy attached for your reference.

Regards

Rashida Nahid

OUT OF PURCHASE PRICE OF Rs.17,850/- A DOWN PAYMENT OF Rs.5,752/- WAS MADE TO DEALER SWAR SANGAM, 3, SAMBHUNATH PANDIT STREET,KOLKATA-700 020 AND OPTED FOR PAYMENT OF BALANCE AMOUNT Rs.12,098/- BY MONTHLY EMI TO BAJAJ FINANCE. THE EMI THUS WORKS OUT TO Rs.1,008/- FOR WHICH ECS AUTHORISATION WAS GIVEN TO BAJAJ FINANCE.. BUT SURPRISED TO RECEIVE SMS ALERT FROM BAJAJ-FIN ON MY MOBILE PHONE NO.[protected] ON 02ND JANUARY 2011 READING AS FOLLOWS: "DEAR CUSTOMER,YOUR EMI OF Rs.1,488/- FOR LOAN # 4100CD00111205 IS DUE ON 05-JAN-11. REQUEST YOU TO KEEP YOUR BANK ACCOUNT SUFFICIENTLY FUNDED ONE DAY PRIOR." THIS MEANS THAT THE ENTIRE PURCHASE PRICE OF Rs.17,850/- HAS BEEN CONSIDERED BY YOU TO WORK OUT THE EMI OF Rs.1,488/- WITHOUT GIVING CREDIT FOR THE DOWN PAYMENT OF Rs.5,752/- MADE BY ME WHICH IS INCORRECT. PLEASE, THEREFORE, RECTIFY YOUR EMI CALCULATION IMMEDIATELY AND CONFIRM THE CORRECT AMOUNT TO ME BEFORE PRESENTING THE EMI ADVICE TO ME BANKER FAILING WHICH I SHALL TAKE SUCH ACTIONS AS MAY BE ADEVISED..

MRS. ARUNIMA SINHA (e-mail: [protected]@rediffmail.com)

HELLO SIR,

I am working in ICICI PRUDENTIAL life insurance company ltd. for the month of june, i have won "laskhya" contest , for this i have receive the reward( LG SEMI AUTOMATIC WASHING MACHINE , WP9516 2D MODEL ). for my conviences i need fully automatic machine( model WF-N7069NP) , for which i have taken extra amount as the DEMAND DRAFT for the RS 5240/- and hand over to madurai authorised LG office . but while delivery, the company dispatched semi automatic machine but they give bill for fully automatic machine . i have reported the compliant to the madurai branch but still now no response for that. more over i am tracking the compliants for the past one month but there is no response still now .

date of receipts of voucher: 29.09.10

date of hand over the voucher to the madurai branch with dd: 26.10.2010

date of receiving the goods by me:22.11.2010
.

Dear Sir / Madam,

My LG mobile LG COOKIE PEP is in warranty period and the key pad of my
mobile was failed on last week due to that it's impossible to
recollect the numbers stored in the phone memory and lost so many
contacts.

From last Monday(27.12.2010) itself I had contacted and visited your
service centres at Chennai. All the service centres gave the same
reply that the touch pad was unavailable. And ask me to call
themselves after a week.

Being a best company, it was very poor on your part. Now all my
contacts are missed because of your poor service and of your wrong
promises that the call to be completed within an hour.

I hereby request you to ressolve my problem immediately.

If you need any more clarifications on my side call me at [protected].

Regards

K.Karthikeyan

Dear sir,
My name is sukhendu i have a lg dvd writer.its purchase from technocrat infotech pvt ltd,23,c.r.avenue,kolkata-13,on dated-12/08/2010.invoice no-16254 dt-12/08/2010. its a one year warrenty product.After three month later this dvd writer was not working.then i was going to lg service centre....Prosys Infosolutions,14,n.s.road,2 nd floor,kolkata-1.ph:[protected]/4292. on dated- 24/12/2010.I am waiting sometime and they are cheak my dvd writer.after 30 minitue i take my dvd writer and they are ask to me my dvd writer is fine working now.But dvd writer is till now not working. This is very bsd service of Prosys infosolutions.please tell me what i am do now.

they send me msg on my phone that i have win a price of 2 000 000 GBP from lg uk,my phone number is 71/777391 (alfa lebanon) ,and the msg include a code,and they send me this mail adress to claim my prize
"[protected]@lgukpromotion.com".what sould i do ,to get my prize.
im waiting your reply.
thanks a lot.
regards

Sir,

My LG DVD Writer which is under warranty, became defected about one month and 15 days back. During initial 15 days, My one DVD Writer has gone 8 times to lg service center and every time I have been given with a defected item.

This is the story of my LG DVD Writer, which was given to lg service center at following address-

SUKRITI ENTERPRISES
Civil Lines, Bareilly (U.P.)

Detail of request IDs under which these LG DVD Writers were given to Sukriti Enterprises are as follows:

1. S[protected]
2. S10A1125992
3. S10A1520586
4. S10A1815160
5. S10A1839494
6. S10B1220069
7. S10B1006391
8. S10B1522377

I became fed-up with these replacements of faulty drives. One month have been passed now and still I am holding a faulty Lg drive.

This is an example how LG customers are being harassed for purchasing LG items.

Please guide me what to do further?

--RajKumar Bhardwaj
[protected]@yahoomail.com

I got a call on 25 October 2010 from LG Electronics, Female Executive Name: Divya from Delhi Branch Office called & said that you have participated in LG Mallika e Kitchen Season 2, Episode 8 & you won a LG Microwave which was displayed in episode 8 It will be deliver to you within 15-20 days from the date of 25 Oct.,10 & Somebody will call you from Mumbai Office to before delivering & to take your address. It has been 2 months till date i have not receive any call.
I tried calling all LG Customer care Numbers no one picks up the phone. Its very hard to get contact with LG on phone.

Please look into matter forward to LG & do the needful

hi, i have purchased LG Microwave Oven Model No.MC7148MS & would request for a home demo, kindly make it as soon as possible at the below mentioned address. Thanx & Regards
Kuldeep Singh/Bachittar Singh
Block No.C-59/Room No.118, Opp. New Swastik Hospital,
Ulhasnagar - 421004.
Dist.: Thane.

i have purchased on 25.07.10,after giving complan ,service engineer agreed to to replace the oven.At the time of replacement ,the new oven gave same probalame.so they agreed to rfound the money.so far i have not received the money.i have lost faith on lg service.