LG Electronics Complaints & Reviews

Hi

I bought a LG Spilt AC (Model No: LSA5CW2VF1.AE43DR1) on Jan 1st, 2010. I called up the LG customer care (Toll Free number) for my 3rd free service and I got a issue with my ac in which it is getting operated via remote.I logged a call on 3rd, November 2010 (Request ID : C10B0343747).

A service engineer visited my home on 4th November 2010 and he said that there is an issue with my AC display and he needs...

LG SE in Kol south found not
compitent and useig dulicate spare and chargig huge amount money from
customer. I beg to state as under: 1) The washing machine purchasd on
11/10/06 , model no WD-10180 TP , serial no 407PNRT089046 (TROMM)
front loaded , last few month having some problems. and the complain
lodged to toll free no[protected]. First problems noticed that the
...

microwave is not working since more than one mont. several complaints lodges at lg customer care .experts visit two times but m.w. is still not working . co. officials charges for repairs although m.w. is still in warrenty period.bill is in the name of ashutosh bharti r/o - 9/53 judge colony vaishali. ghaziabad . last complaint id is-C10B0601057. TAKE STRICT ACTION AGAINST CONCERN PERSON AND REFUND REPAIR CHARGES.contact no-[protected]

I recieved these two emails.

LG House,
250 Bath Road,
Slough, Berkshire,
SL1 4DX

United Kingdom




LG Corp Korean is the second largest Korean conglomerate company that produces electronics, chemicals, and telecommunications products and operates subsidiaries like LG Electronics, LG Display, LG Telecoms and LG Chem in over 80 countries.

LG Corp founder Koo In-Hwoi established Lak-Hui Chemical Industrial Corp. in 1947. In 1952, Lak-Hui (pronounced "Lucky", currently LG Chem) became the first Korean company to enter the plastics industry. As the company expanded its plastics business, it established GoldStar Co., Ltd., (currently LG Electronics Inc.) in 1958.

Goldstar produced South Korea's first radio. Many consumer electronics were sold under the brand name GoldStar, while some other household products (not available outside South Korea) were sold under the brand name of Lucky. The Lucky brand was famous for its line of hygiene products such as soaps and Hi-Ti laundry detergents, but most associated with its Lucky and Perioe toothpaste.

In 1995, to better compete in the Western market, the company was renamed "LG", the abbreviation of "Lucky Goldstar". More recently, the company associates the letters LG with the company tag-line "Life's Good". Since 2009, LG also owns the domain name LG.com.


Thank you for being part of our 40th Anniversary of making Electronics. Congratulations, My name is Annete Cosini. I am the LG Promotion Manager assigned to help you release your winning prize to you. LG, with the ushering in of on-line technology and with the permits issued under EU law to EU countries to compete for concessions to run games on the internet and successful runs in the UK we are taking the Mobile phenomenon global, giving people around the world the chance to win big. We are happy to be one of the first to run a global mobile promotion and congratulate you on your prize. Immediately you receive your prize of 2,000,000,00 pounds (TWO MILLION GREAT BRITAIN POUNDS), we will invite you and your immediate family on an all expense paid trip for a weekend to the UK for a TV show that will air this year on TV, showcasing winners of the LG 40th anniversary promotion. This promotion is approved by the United Kingdom Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). We recently conducted a random selection of mobile numbers. Out of 8,000,000,00 Million Mobile Numbers, your number emerged as the lucky winning number for the LG Promotion.

LG UK awards are made only to eligible applicants who accept and comply with the terms and conditions. In general, domestic or foreign, public or private organizations are eligible to receive LG UK awards.



Outlined herein are the LG Claim Rules:



1. This is an independent promotion.
2. No purchase necessary.
3. Any entries without valid claim codes and numbers will be declared void.
4. Any entry late, lost or tampered with will be declared void.
5. Employees of LG UK and their relatives are excluded from participating in this program.
6. All prizes must be collected within the stipulated claim deadline of 30/11/2010.



All requirements must be provided.
Claimants displaying conducts considered improper when replying will be ignored and disqualified.


[protected][protected][protected][protected]



At this point, it is pertinent we emphasize that under no circumstance whatsoever does LG UK charge any kind of fee or request for any amount of money from winners to process their claim. Whatever monetary commitments that may be required from winners are done at the sole discretion of the Bank to transfer the prize (bank to bank transfer) and all negotiations of such shall be between the winner and the bank, without any intervention from LG UK. As the winner you are responsible for these charges. These charges cannot be taken from the prize.

These charges are non-deductible from the prize this is because at this moment you have no right to the funds until you complete the claim.





LG UK grants you the Winner a personal, non-transferable and exclusive right to claim this prize for yourself; provided that you do not (and do not allow any third party to) copy, modify, or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the claiming of the prize.

Registration Data as well as any other information that could be directly or indirectly associated with a Winner, shall be collected and utilized in compliance with the UK Legislative Decree 196/2003 ("Personal Data Protection Code").



LG, the most talked about electronic services offers great potential for rapid market growth as the various barriers to market development diminish. Online promotions has always been a lucrative business, with the UK’s Betting Office Licensees Association (BOLA) estimating that global gaming, in all its forms, is worth around a billion pounds.

The 2010 LG International program is no doubt a momentous achievement in the chequered history of the Mobile Industry.




All requirements must be provided.

Claimants displaying conducts considered improper when replying will be ignored and disqualified.


[protected][protected][protected][protected]

All submitted information is kept in the strictest confidence. No part of the information provided will be given out to any third party nor will we deal with any third party trying to act on your behalf.

You are obliged to have your name published as a winner.



A double claim will nullify your winnings.



Do read and understand the terms contained herein before proceeding because your agreement to the Claim rules of LG UK is binding by law and must be followed through.

Once you are sure you understand these rules and you wish to proceed, then you should provide the following requirements:



Full Name:

Mobile Number:

Promo Code:

Country:

Occupation:



You are obliged to have your name published as a winner. Do read and understand the terms contained herein before responding because your agreement to the Terms and Conditions of LG UK is binding by law and must be followed through.

Note: The claiming process must be completed before the deadline, this date is stated above.



Congratulations once more from all o[censored]s at LG UK and thank you for being part of our promotional program.







All submitted information is kept in the strictest confidence. No part of the information provided will be given out to any third party. You can also visit us at our website http://www.lg.com





Annete Cosini.

LG International Claims Dept.


Dear Winner,

I just want to inform you that LG Inc have deposited your funds of 2,000,000,00GBP (Two Million Pounds) with Barclay's Bank here in the United Kingdom (UK) due to the fact that i will be traveling to Madagascar for a course program and will not be coming back until six months time. Since i am the one in charge of your claims i decided to transfer your funds to Barclay's Bank Plc here in the United Kingdom with your previous information so you can get your money easily without stress. Do bear in mind that we were unable to transfer your funds to your country because of the little time space and the urgency for me to leave for Madagascar. Since the funds is already in the UK, transferring it to you in your country will be easy but due to the fact that i have to leave immediately i suggest you contact the bank for a bank to bank transfer.



We have paid to them their insurance coverage fee, the only fee to be paid again is your account activation charges of 300GBP (THREE HUNDRED POUNDS) only. We would have paid that but we said no because we don't know when you will contact them and since they did mentioned that once the funds is in their possession it has to be collected by you on time or the account activation charges will increase. The account activation charges cannot be deducted from your funds because your funds is currently in a dormant account and need to be activated first before being transferred to you.


I will be traveling to Diego Suarez in Madagascar for a 6 months course with my boss tomorrow and I will not come back till next 6 month time, therefore I will advise you to contact the Managing Director of Barclay's Bank Plc here in the United Kingdom with his contact information as listed below for the avoidance of increase of their account activation charges.


Below is the Managing Director's contact information including his email address with the transfer reference number. Note that without you indicating your transfer reference number as listed below to the branch manager, he will not listen to you.

Briggs Timothy Neil Managing Director Barclay's Bank Plc United Kingdom.
Agent ID: 00345
Email: [protected]@ukbarclaysbn.com
Phone: [protected]
Swift Code: CPEL/OWN/00345
Transfer reference Number: EG2272

Also below are the information they need to transfer your funds to you.

Full name. . . .. . . . . . . .
City. . . . . .
Country. .. . . . . . . . .
Telephone ... . . . . .....................................
Mobile Number.........................................
Passport copy if any or any form of identity card.................


Note: You must attach a copy of your ID card to him for their records not your ID card number. You have a limited time to collect the prize. All prizes must be collected before 30th November 2010.



Please make sure the information is complete as they promised that once they receive the account activation charges within 2 to 3 working Hours your funds will be transferred to you according to the Managing Director. Immediately you receive your funds we will start the preparation for your trip to the United Kingdom for our TV program. Do bear in mind that you have a space that will allow maximum of four individuals including yourself for the trip.



Your transfer pin code number is (0114) take note, the bank to bank transfer will take 48hrs to reflect in your account once transferred. Also ask them on how you are to make the payment for the account activation charges to them so they can effect immediate transfer of your funds. The account activation charges cannot be deducted from your funds because your funds is currently in a dormant account and need to be activated first before being transferred to you.




Please update me as soon as you receive your winning prize.

Looking forward to your prompt response.

Regards

Annette Cosini.

Just thought I should bring it to someones attention.

Dear Mr Moon Bun Shin

Managing Director LG India

Complaint number C10B0612332

I will introduce my self as Ashish Bakshi head of service for a Swiss multinational called Mettler Toledo having office in Powai Mumbai. I am heading a service team of 120 service engineers doing service business of almost Rs 50 crores.



I have purchased LG TV (32 LG 80 FR) in the month of July 2009.At the time of installation only there was a problem with sound quality. I took up this matter with top management of LG; they considered it as manufacturing defect & replaced it in one month time. For your ready reference all documents are attached.



Now last month suddenly I observed that there is one horizontal line on display. I thought it will disappear after some time, but unfortunately for me after 2-3 days there was no display on screen.



I called LG service centre on 6th Nov 2010.Same day your service engineer Mr. satish visited my place. By looking at the display only he concluded that panel is faulty & I have to pay Rs 12503 for getting TV repaired as this TV is not under warranty. He draw this conclusion in 30 seconds. He did not bother to open the TV set. From his conclusion it clearly indicates that this is a common problem with LG LCD.



I have Samsung LCD (40 inches) & Sony (26 inches) at me residence for last four years without any problem. To have a taste of LG products I have purchased this product & unfortunately this turn out to be a bitter taste for me.



For your information when this fault occurred voltage at my residence was within permissible limits (230V + - 5 %), voltage between Neutral & earth was less than 5 V AC.All other appliances were working fine. This TV was being used in dust free room with temp less than 25 deg cent for 30 minutes daily usage. I think life of LCD panel is almost 10,000 hours.



These observations clearly show that there is some manufacturing defect with LCD panel of this TV.



As this TV is just out of warranty (14 months from the date of installation) I request you consider this as a special case & replace panel free of cost. I am sure as a service head of LG products western region you will consider this request.



If you don’t consider this request then I can assure you that I will not buy any LG products in my remaining life & will not recommend to any body also. I have purchased this TV from EZONE Powai who speaks always well about LG products. This case will be a black spot in their history & will think twice before displaying any LG products in their gallery.





Regards,





Ashish Bakshi



Business Head -Service



Mettler Toledo India Private Limited

Amar Hills,Saki Vihar Road,Powai

Mumbai 400072 -India

Tel No.[protected]

Mobile Number [protected]

Fax No.[protected]

Email: ashish.[protected]@mt.com

from Sri lanks tel. no. +[protected] having complaint about the LG UK Promo according to the sent sms said that i won 2, 000, 000.00GBP in the LG UK Promo in the code is with my mobile number and to claim my prize by sending an email to.[protected]@live.co.uk
Is it true or fake? What should i do?

thank you...
My email : [protected]@gmail.com

Hi,

This step I am taking after sheer disappointment on service provided by LG.I have registered my complaint for replacement or fixing my broken door of LG Microwave MS-1947C on 17th October 2010.Its already a month , the LG dealers in Kolkata , are just procastinating things .We are not able to use the microwave for about a month.

The LG Authorised dealers are not picking up complaints and are threatening not to call them again and again.Is this is what customer deserves while buying LG's products?

Complaint number - C10B0630362

Regards
AK Sarcar
Shibpur
Howrah
West Bengal

My Name U. Nagaraj Padiyar a regular customer of LG household products. My washing Machine is not working and I visited the authorised service center in Mangalore ( Innovative Access Mannar Comples, New Balmatta Road, Joythi, Mangalore)on 13/11/2010 and the service center people denied to give me the spare part(Door Magnate) saying that they can't sell the spare parts directly to the customers & asked me to lodge a service complaint so that they can send their person to fix the same.

Please clarify whether the service center can't sell the spare parts directly to the customers? if the customer doesn’t need the service of the company service people?

If so please provide the supporting documentary evidence for the same.

Hi!

Im sorry to say that LGIndia is a big cheat and fraudulent company operating in India . 1 week back , I purchased a 8047 model microwave from Govinda Distributors , Boring Road Crossing , Patna , Bihar . To my utter shock , an old used microwave with burnt wires and used chassis came out of the brand new carton with 8047 label . Even this used microwave was of some other model .

I suggest to all users on this forum to launch a mass campaign against these corrupt practices of a foreign multinational duping the Indian citizens . Being a IIM student , I won't tolerate this nonsense and am going to sue the company for the monetary damage and the time and mental peace lost in this purchase . I'll be sending a link on facebook soon . Please join .

If the deaf company officials are listening ( coz I got no reply to my compliant on their official website ), please do the following immediately :-
1. Get the model I paid for delivered immediately to me .
2. Cancel the distributorship of thieves like " Govinda's"

Thanks and Regards
Neha Prakash
neha.[protected]@gmail.com

We bought LG refrigerator of 286 Liter capacity about 10 years back. Our refrigerator is working fine, but all its trays are broken. We have been calling LG customer care but they are telling that trays of that model is not available and we should discard the refrigerator.

Kindly help us get the trays for the refrigerator as it makes no sense to discard the refrigerator just because the trays are broken.

M/S Mahaveer Distributors ([protected],[protected]), No.939, Basement, Kishan Complex, Behind Hotel Dasaprakash, KT Street Cross, Mysore - 570001 (Dealers in LG India / Double Door Refrigerator) has delivered a Damaged Double Door Refrigerator Model GL408YSQG4/2010 (Dent in the Door) on 3rd September 2010 at 10.30 PM at night to the residence of Mr.Denis D'souza, 27, 1st Stage, 3rd Cross, Gokulam, Mysore - 570002.

The said defect was identified by Mr.Denis D'souza in the morning on 4th September 2010 and was immediately reported to M/S Mahaveer Distributors. A representative of M/S Mahaveer Distributors promised to have the entire refrigerator replaced in 15 days time.

On no response being received from M/S Mahaveer Distributors reminders were given and ultimately the first complaint regarding the defective refrigerator was given to the Call Center of LG India on 28th September 2010 (C[protected]). Further there was no response by LG and another complaint (C10A3028922) was lodged for replacement of the entire Double Door Refrigerator Model GL408YSQG4/2010 with Call Center Executive Ms.Amrita on 30th October 2010. This was also unattended and finally a last complaint (C10B0234087) was registered for replacement of the entire Double Door Refrigerator Model GL408YSQG4/2010 with Call Center Executive Ms.Nidhi on 2nd November 2010.

Mr.Manoharan - [protected] (Service Unit Head of Mysore LG Division) sent the Engineer Mr.Pasha to the residence of Mr.Denis D'souza, 27, 1st Stage, 3rd Cross, Gokulam, Mysore - 570002. Post inspection, Mr.Pasha and Mr.Manoharan mentioned that we would be eligible only for a Door replacement and not replacement of the entire Double Door Refrigerator. This has shattered our minds w.r.t the service standards of LG India.

Hence we urge you to get us justice by replacement of the entire Double Door Refrigerator.

Regards,
Mr.Denis D'Souza
[protected]
[protected]

Attachement: Purchase Bill of Double Door Refrigerator

We bought one LG Refrigerator in Aug 2010 and even it has cooling problem from the first week itself. We brought into the notice of vendor and after so many request service engineer visited but without repairing the problem suggested place the refrigerator properly and it wont give any problem. But the same cooling problem continue and after requesting so many times no body came to check. Pl help us on this isssue.

Sir,I am Ali Hassan from Lebanon c.p # 03509767..having complaint about the LG GBP PROMO U.K,According to the sent SMS to me last November 13,2010(saturday)i recieve a message containing about the said Promo that i won 2,000,000.00GBP in the code is with my mobile number if it is true,correct and Legal why until now they are not answering my email to them...Please i am sincerely waiting and Hoping they will answer...My email address [protected]@yahoo.com.Thank you

maine ek fridge liya tha mahim branch se sohrab khan ke naam se lg278vt jiska prise mujhe 19500 somthing bataya tha sachin sales man ne diwali offer aur meri fridge ke exh me 2700 somthig kuch less kiya tha 16700 cash me diya tha baad me maine net par lg ka prise list check kiya to 17020 hai maine baad me refund ke liye kaha to mujhe nahi diya aur fridge dilever kar di agar aap log mujhe mere paise returne nahi dege to i will go cunsumer coat my no [protected] reply imidiate thank u.

We have a new LG washing machine (barely 7-8 months old) and it developed a problem. We called the LG customer care atleast 5-6 times each with a days gap, each time all we got was a complaint number but no one actually came around to fix it even though they said someone would come today. So we ended up wasting time waiting for the person to come. The machine is still under warranty. We even complained via the LG website, to the customer support head office, Vijay Sales (the place where we bought the machine from ) and yet there has been no response.

All their ads are such a sham. Life is definately not good after buying LG products

My name is Sooraj and i had given my LG DVD player for repairs. The problem was the power board . They changed the SMPS and returned it back. But NOW THERE IS NO AUDIO NOR VIDEO OUTPUT. They tested it infront of me by JUST SWITCHING it ON with NO TV to check its AUDIO or VIDEO. When i called them regarding the same , they told that it is the T.V's fault , but when i told the T.V works fine , they told it may be the AV Cable's fault , i changed the AV cable and tried , still it's not working. So i lodged a complaint in their toll free no[protected] on 11th nov , still no response from their side . NAME OF THE SERVICE CENTRE IS " TECHNO CARE" , Calicut , Kerala.

Sooraj
([protected])

We have taken a three year AMC from LG, now when we have a complaint, we are directed to a local vendor who send us the following email stating that you have to pay the following amount else we can't repair your machine, whats the point of taking an AMC specially for three years form a company who directs you to a local vendor and then ask for all kinds of charges mentioning the AMC clauses.

( Its worth mentioning that we have a working machine and the complaint is for the noise the machine is making while spinning , Its also important to state that their engineer who visited us initially told that the machine only require a wash and needs to be taken to their office, hence we are in trap, in both the cases we have to pay even if we don't ask them to change the body parts they will charge us for the transportation etc.

[protected][protected]
Complaint No. ABSC10B090018_ Clothes Washer_front Loader

Dear Sir,

This is infrom you that Body, Front Pannel , Chemical Wash & Transportation are not cover in AMC. The cost of these item as under:

Item Amount
Body 4200.00
Front Pannel 978.00
Chemical Wash 440.00
Transportation 275.00
[protected]
Total 5893.00
[protected]



Thanks & Regards
Digital Service Point
A-56 Sect-06 Noida
2424008,2423278
[protected][protected]

There has to be a serious scruitny of the AMC documents of such companies who use all mischif and hidden agends to gain from their own customers .

Puneet Mehrotra
Mobile : [protected]

I HAVE PURCHASED ONE LG MICRO OVEN 7649 DW THRO BAJAJ FINACE ON
3-11-10 AT A COST OF Rs.8500/-(Invoice No.CR10/32544) FROM M/S BAJAJ ELECTRONICS, PANJAGUTTA , HYDERABAD, AFTER SPENDING(WASTING) TWO DAYS AT THE SHOP.AFTER A FIRM ASSURANCE FROM CONCERNED PERSON(Mr.KISHORE) I HAVE DECIDED TO PURCHASE THE OVEN, AS I HAD TO GIFT THE ARTICLE TO A FRIEND ON DIWALI DAY. NOW EVEN AFTER 10 DAYS THE ARTICLE IS YET TO BE DELIVERED, ON THE PLEA THAT THERE IS NO STOCK. THEY ARE ALSO REFUSING TO CANCEL THE AGREEMENT AND RETURN MY MONEY. THIS IS ATROCIOUS ON THEIR PART AND I AM SUGGESTING ALL MY FRIENDS AND OTHERS, NEVER TO GO FOR EITHER BAJAJ ELECTRONICS OR BAJAJ FINANCE. I AM THINKING OF GOING TO A CONSUMER COURT.

Hi,

I am Deepak Patra. I bought one 81 CM LCD TV from Reliance Digital on 16 May 2010 for Rs.38,500.00. On 19 Oct 2010, I had some problem with my LCD with regard to the switching it on. I lodged a complaint with the customer service department on 20 Nov 2010. My further follow ups are as follows.

20/10/2010- Complain lodged, Request ID – C10A2037145
21/10/2010- Got an SMS saying, your request ID C10A2037145 is closed without any communication with me. Reason: Customer will call again.

21/10/2010- Complain lodged again for the second time, Request ID – C10A2229906
22/10/2010- Got an SMS saying, your request ID C10A22229906 is closed without any communication with me. Reason: Customer will call again.

22/10/2010- Complain lodged again for the third time, Request ID – C10A2410768
23/10/2010- Got an SMS saying, your request ID C10A2410768 is closed without any communication with me. Reason: Customer will call again.

23/10/2010- Complain lodged again for the fourth time, Request ID – C10A2318309
25/10/2010- LG engineer (Mr. Gaikward) visited my place to check the LCD and confirmed that one part is faulty and is required to be replaced. He took that part for replacement and assured me that it will be replaced within 3 days.
30/10/2010- Got an SMS saying, your request ID C10A2318309 is in process. Reason: Parts not available.
10/11/2010- Got an SMS saying, your request ID C10A2318309 is closed without any communication with me. Reason: Customer will call again.

10/11/2010- Complain lodged again for the fifth time, Request ID – C10B1029805
12/11/2010- No response so far from LG.

Every time I call the customer service department, I am given either a new complain number or an assurance that, it will be taken care within 24 hours. But that 24 hours has not yet come since last one month. Within four months when I bought the LCD, if parts are not available then what will happen after the expiry of one year of warranty period. Is this a use and throw item or what.

Brand LG promises "Life's good " for customers by assured maintenance service. This has not been my experience till date and I urge LG to raise to the Brand promise printed on the catalogs.

As a loyal customer I demand that the LCD TV be replaced with a new one / my money back asap. Otherwise I have no option left but to approach the consumer court regarding this.

We would appreciate a response in return.

Regards
Deepak Patra | Manager - Cash & Bank | Aegis Limited |
Essar Technopark, Old Swan Mill Compound, LBS Marg, Kurla (W),, Mumbai - 400070 | Maharashtra | India |
T +91 [protected] | +[protected] Ext 3715 |
E [protected]@essar.com | www.essar.com

Hi

I have recently shifted my base from Bangalore to Hyderabad. After settling down here i have contacted LG customer care for reinstalling my Washing machine. (Id C10B0613881). I got a call from one of the representatives after a day, asking about the issue. After which there is absolutely no response.
I would have called the customer care atleast 7 times for the same and every time gets the same response ( will get back to you with in 24 hrs). I would describe this kind of service as pathetic, and would like to warn any prospective customers about this torturing process. The products might be good, but buy it only if you are staying next to a LG service center. Otherwise your life is going to be miserable.

By voicing my issues here, i am not sure what actions they will take, but atleast 1 person will be able to benifit from this.

regards
Bala
A not so proud LG customer.