LG Electronics Complaints & Reviews

Dear LG Team,

I have purchsed the "LG Frontloading Washing Machine 5.5 Kg F8068LDP" on 15th Oct'10 from SONOVISION.Soon after we contacted the Sales person and even log the case at Customer care(C10A2333163).

Since then we had regular follow up and last week service engineer Mr.Satish ([protected]).Visited and suggested to get the pipeline adjusted for the installation.
And will give the demo once we completed the pipeline work.

Today I am really surprised to know and even feel sorry for the service given for my product.When contacted Mr.Satish,He recklessly told to contact Customer care for the installation as he is busy today.Then i got to know that my case was closed without installation.Spoken with local service manager at [protected] and he is denieing that installation was not completed.Down the line I just want to know Is the installation & Demo such a big hurdle for the local service persons to travel just 2KM and get the work down.

LG known for the Best brand worldwide,But the service delivery is really very Poor,an unacceptable for such hipe of products where customers are left to bear the tension and without proper customer care.

Hope this complaint reaches the apt person and my issue is resolved.

Thanks & Regards,
Rahaman,
[protected]

DEAR SIR
MY NAME CHIRANJIT DAS
ADD-RADHAKANTA PUR,MEMARI.
MY MOB.[protected]
BURDWAN LG SERVICE CENTRE (PH[protected].
HOME SERVICE NOT GIVEN IN WARANTY PRIOD.

I have purchased 1 tonne 2 star AC on April 2010 at Rathna Stores, Rasappa street, T.Nagar, Chennai 17 and installed my house. 3 months before the front air flow blade is not worked and AC got heavy noise. I have called your service centre and rectified the noise and the blade is not wored and your service centre service engineer has told the blade will be changed. Some 15 days back he has brought one blade and finally he said the size is not suitable and bring some other blade. But so far no body has come and I have serveral time phoned blade is not have stock and some time they are not attend the phone call. Last week I phoned your service cenrre if you are not rectifive and change the blade. I will return the same to shop and return the money. because it is purchased 7 months back. Your service centre phone No.42879064 and 26245617.

I request you to kindly arrange to rectify my AC immediately and advise your service engineers to sovlve the problem. What for AC purchased ? It is not for show. Kindly look into this matter and do the needful action urgely.

If you are not rectify the same and the manufactrure defect means they you can change new one AC and provide my house imemdiately without delay


customer
K.Vellaisamy
puzhal
cell No.[protected]

i am purchase lg kp500 mobile on dated 07/12/2009 it is in warranty period . problem is mobile is automatically swich off and i am given three times for sevice to lg service centre but still today my mobile is not repaired and my mobile is under warranty period so, now i dont want to go more to lg service centre for my mobile repairing . i need replacement of my mobile.

Hi,
I purchased 32 inch LG LCD TV as well as LG refrigerator and LG Washing machine last year on 21 Sept 2009 from S K Vision Vapi, Gujarat and exactly after one year screen of LCD stopped working. I purchased the LG LCD at a cost of 36,500 Rs on 21 Sept 2009 & delivered to my home on 24th Sept 2009. Exactly after one year of it's purchase on 24 Sept 2010 It's display stopped working. At the time of purchase, it was told that it's a quality product and nothing will happen to the product for years. On 24th sept, 2010 i logged a complaint at Vapi LG Service center and i was told that cost to repair the screen is 13,000Rs to install new display. It means that it's a inferior quality product and technology is not good and the company has to reimburse for it as it's not cutomer's fault...it's a quality issue and needs to investigated and impact assessment to be done. I keeping trust in LG brand, purchased but now i've lost trust in this brand as company is not going to help me and even after 2 months of complaint, i am not getting any satisfactory answer from the company. In future neither I am not going to purchase any of LG products, even if it is available free of cost nor I would suggest anybody to buy LG product. My LCD is still lying with service center since last two months as i am not able to pay this much of huge amount to repair within one year of it's purchase, rather i would prefer to buy any low cost TV of any good brand.



I am going to put this in all social networking sites so that people would be aware of quality about LGproducts.

From now onwards my caption on all social networking site will "THINK 1000 TIMES BEFORE PURCHASING LG PRODUCTS"


Gaurav Pandya
[protected]

My machine is not working properly thats why i register my complaint in LG electronic customer care center through phone and they registered my complaint with the complaint number but nobody receive my complaint till today.
I want to register a complaint against LG electronics India Pvt Ltd company because I am getting frustrated from the customer care services. LG electronics India Pvt. Ltd company is giving very poor service to his customers after sales and its very necessary that urgently some action should be taken against them because they are trying to make people fool .
Thanks.

Hi,
I have bought LG Front Load washing machine on 6th April,2010 having capacity of 5.5kg. Washing machine is taking 3hours 15 minutes to wash clothes but as we confirmed from LG showrooms, it should take 45 minutes. Maximum wash tome should be 1 hour. We have registered so many complaints through customer care but didn't get any response.

I have registered total 6 complaints regarding the same. 5 complaints were not responded at all. LG service engineer came home on the requisition of 6th compalint. He just struck that washing machine is working perfectly. There is no issue.

So I am really in a pain after taking this product.

Could you please cooperate in resolving this issue?

R/SIR,
I HAVE PURCHASDED A REFRIGARATOR MODEL NO- 185 TP SERIAL NO-76052 FROM THE JAI MATA ELECTROVISION , RANI BAZAR BIKANER ON 08/08/2010 . AND SINCE LAST WEEK THERE IS ABNORMAL SOUND FROM THE REFRIGATOR AND I M DISAPPOINTED AND COULD NOT SLEEP SINCE LAST WEEK
KINDLY LOOK IN TO THE MATTER AND SOLVE MY PROBLEM
THANKS
VISHAN LAL REGAR
[protected]
STAFF QUARTER KV NO-3 NAL; BIKANER

{(i recived a email from LG for winning a email id award)
the detail is below...plz let me know weather is true or fake}
my email id is ... [protected]@rediffmail.com

From:
LG Award Committee <[protected]@btopenworld.com> | Add to Address book |This is spam

To: [protected]@rediffmail.com
Subject: More Details/Fantastic - Fill Claims Form
Date: Thu, 14 Oct 2010 20:56:09 IST






Head Officer: LG House, 250 Bath Road,
Slough, Berkshire, SL1 4DX
United Kingdom.





Congratulations. This is not a mistake, even now, you probably thought this could never happen to you as a BIG CASH WINNER. Please CLICK ON REPLY, fill the Claims Application Form and send back to us immediately for the remmitance of your prize








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v CASH PICK UP: You can come down in person to collect your funds here in the UK .You will be required to present a valid International Passport as proof of Identification amongst other documentation which will be required if you choose this option





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Congratulattions once again


Sincerely,

Regard,
MR JAMES FLETCHER (ESQ)
Phone: +[protected]
Fiduciary Agent for Lg Promotion
Sweepstakes International

We had Purchased Microwave Convection (808 WAR) from your company on date- 19/10/2006 and S/ N is 610ABNU004359.
We had called your service manager for repairing the product on 28/09/2010 but he told that it can not be repair because company has stoped making product and spare part.
As we had purchased this product just before 4 years, we dont feel that you can stop making spare part of that and if it has done then you have to replace the product and provide us a new product.
We belief that LG is one of the most Reputed Company which can provide one of the best service in the Industry.So. Kindly solve our problem soon.
Thanking you.

Regards
Vikas Kumar
Varanasi
[protected]

hi sir/medam

Mere paas LG ka spilt AC hai jo abhi thik se chal nahi raha hai maine LG Service Center main[protected] ko camplaint ki thi jiska number hai C10A2230358 lekin waha se muje uska MALAD Branch ka number de diya gaya jo hai COMFART POINT MALAD[W] phon:[protected] and mo: lekin waha se muje koi thik se reply nahi kar raha hai woh log bol rahe hai aaj hoga kal hoga aise kar ke 10 deen beet gaye par abi to waha pe koi phon bhi nahi utha raha hai aur jo COMFART POINT ka head hai Sanjivni wo bhi phon nahi utha rahi hai aur main paresaan ho gaya hoon mera naam Pravin prajapati and mo [protected]

Bringing to your notice that My refrigerator bought on 6th of Julu 2010
>is
>> working for last 17 days and the complaint has been pending since 25th
>Sep
>> 10.
>
>>
>
>> I am fed up with the tailor made call centre reply that action shall be
>
>> taken within 24 hours or you will be called by our supervisor or we have
>
>> forwarded it to breach head etc... If LG india doesnot have parts
>
>> availabilty and service capability, it should not sell out the products
>in
>> market.
>
>>
>
>> Your call centre management and Service centre - sree electronincs in
>
>> sanpada, new mumbai is a disaster for potential customers.
>
>>
>
>> Customer experience with them has been a nightmare for me. Now i have
>
>> decided no to go for repair since the refrigerator has been broken down
>
>> for last fifteen days.
>
>>

I had registered a complaint with the LG customer care about my front loading washing machine. It started out with some unusual sounds which I had reported. I was duly told that a technician would call up in two hours and the complaint would be attended to in 24 hours... Well, its been over 72 hours, and no one has turned up. Everytime I call, I am told that my complaint will be put in the priority list. I was given a local service centre number which when called, I was told the technician would surely come today.. I am still waiting with a whole pile of dirty clothes and a completely broken down washing machine ( thanks to want of timely intervention, the nature of complaint has gone from a crying washing machine to a completely dead one). Life's definitely NOT good.. LG people, anyone listening??

Dear Sir,

I have purchased a LG mobile cookie KP500 IMEI- [protected], battery no.- SBPL0097701 charger no. RA[protected] on 14/07/2010. Within one month my phone started giving problem. Battery of the phone was not getting full charged. I have given my phone three times to LG service centre ,MP nagar ,Bhopal. They told me that they changed the motherboard of my phone, but then also problem is same. Today on28/10/10 again I have given my phone to the same service centre. Also I want to say that sir, they mishandled my phone in such a manner that the body of my phone got a lot of scratches. When I complained the madam sitting on the reception behaved very badly. She told that I can't accept that these scratches are done by us. But this is the fact sir. I want to say that sir, LG care staffs have this responsibility that whenever they complete a mobile phone at the time of delivery they must check it once. But , my phone gone there three times. Not a single repairing was done. I am hoghly harrased and need your co-operation sir. Please co-operate me and have a kind look and deatail investigation.
For this magnum bonum, I shall be highly obliged to you.

A.S.MISHRA,BHOPAL, contact-[protected]

I have LG Flatron TV and I have registerd a complaint for one of the fault in my TV to LG service center complaint number:- C[protected] on 24th September 2010. Bhola Vaishya was suppose to handle my call. I have tried his cell number several times to get resolved my fault in TV but many times he use to cut my call and even don't bother to call me back again. Once he came and told us Picture Tube needs to be replaced and one of the part called "IC" needs to be replaced. It will take 3/4 days to get new Tube and that part as it is coming from Noida. I was trying Bhola Vaishya - [protected] continuously and he was not bothered to pick my call. His behaviour was so rude and bad, the way he talks was very unprofessional. After 7 days i have called Sanjivani - Customer Care Officer - [protected] she told me your problem will solved soon. I asked Customer care and Sanjivani to launch a complaint against Bhola Vaishya for his rude behaviour but no one give me a responce for the same. After that day I called sanjivani many times but she was not picking my call at all. Then one day I called at LG store from there Mr Shaikh was responded me for few days and told me that He will help me out and try to solve my problem soon. He told me that Picture Tube is ready but IC is not available so it is taking time. But after few days again he also started to avoid my call. And today Date:- 27th Oct 2010 I have called Sanjivani from my office number as that number was not with her she picked my call and I asked haer about my complaint and I asked her when she will get resolved my problem. I asked her about why she was not picking my call she said she was busy and this time also she has kept my call on hold and when I have tried her afterwards she had not picked my call. From last one month I have called several times to these people to solve my problem but no one cares. Nobody is responding me and due to this I am putting a complaint on website. I hope this complaint will give me a solution on my problem. I want this complaint should read by LG Higher Authorities and give me a quick responce and tgake action against these poeple who really are not interested in helping out people and they are not at all doing their jobs seriously.
Till date 27 Oct 2010 my problem is not yet solved.

Gaurav Goel M-[protected],[protected]
N 151 [protected]@gmail.com
Sector 25
Jalvayu Vihar
Noida



This is to under your notice that I have purchased an LCD Jazz 80FR (Full HD) in Aug end but I feel very sad to say that my decision of taking LCD of your company was totally wrong as your company does not provide customer satisfaction…..

The problem which I am facing is that in this LCD there is defect in HDMI port since the time of purchase and inspite of making a complain for change of LCD or the part but no action has been taken from your company….

Two months have passed since I have purchased the LCD and your company is not looking into this matter seriously..My complaint no’s are given below:

1..C10A1514446

2..C10A1910750

3..C[protected]

I would never recommend anyone to purchase products of your company as there no customer satisfaction…pleaselook into this matter very seriously




Date:26 oct 2010

hi iam B. umamaheswara rao, we bought LG microwave on 18/10/2010 from big bazaar tarnaka and they said a executive will come for free home demo in 48 hrs. its been a week and no one has attented. when we contacted in big bazaar it has been entered in the log book as the home demo has been given....i called LG customer care thrice in this 1 week and every time i call they are registering it as a new complaint and no one is even bothered to give a feedback when they willl send an executive for the demo...

Dear Sir /Madam

I Mr. V.K.Sharma, residing at flat no- 1, Bank of Baroda Building, Patel Estate, Jogeshwari (West) Mumbai -400102 lost mobile set LG. GB 230 on 16/10.10.I was having IMEI No- [protected] at the time of purchase but after carrying out repairing at LG service centre the IMEI No was given as [protected]. I have a original copy of purchase Bill, and have lodged a complaint Regd NO- 4284/2010 dated 17/10/10 at oshiwara police station.
I was allotted MTNL No- [protected](prepaid), and I have given a formal request on 18/10/10 to MTNL Jogeshwari office for creation of duplicate sim of the same mobile no.
I request you to stop the service of the person using the same IMEI No mentioned above and connfirm to us via Mobile no- [protected] or mail id vinay.[protected]@gmail.com or oshiwara police thana 26323861 or 26323862 to enable us to track the culprit.
I shall be thanksfull for this kindness.

Regards,
V.K.Sharma

Sir
I am Prithvi Singh from Jodhpur (Raj) purchased a LG LCD TV cum Monitor Model No. Flatron M227Wa from Sahara Computers on 09 Oct 10 vide bill No. Cash {09-10}-1797. I got the scheme of free Tata Sky Standard Box with two month subscription. I sent a SMS on same day as directed by Tata Sky installation coopen , but no reply from Tata Sky customer center , I do repeatly with difference dates. But till day i could not get reply by them . As the tata sky installation book they promise to custmor that they install in 04 working hrs.

But it is 23 days ago I not get it

Please help.

The repairmen at the workshop were fraudulent, they took my LG washing machine for repairing (given through the LG customer care) within a month, twice the service engineer had to visit as it was still not working.The 3rd visit made by the service engineer today informed us that the interior of the washing machine is pretty rusted.(Photograph attached for reference) We would have appreciated that this condition of the washing machine was told to us once at the time it was opened up at the workshop. Then we could have taken a decision of letting them to go ahead with the repair work.It could also be the case that they have changed the parts of my washing machine and sent it back, because they did not highlight the condition of the rusted parts.Anyways, we did not get it back from the workshop in working condition, even though it was sent there twice.First time we got it back with the drum broken, so they took it back there and then.Our washing machine was not repaired fully, and they were also given Rs 3600 (approx)
I am amazed at the callous attitude in the workshop and feel hopelessly harrased.