LG Electronics Complaints & Reviews

hi sir/medam

Mere paas LG ka spilt AC hai jo abhi thik se chal nahi raha hai maine LG Service Center main[protected] ko camplaint ki thi jiska number hai C10A2230358 lekin waha se muje uska MALAD Branch ka number de diya gaya jo hai COMFART POINT MALAD[W] phon:[protected] and mo: lekin waha se muje koi thik se reply nahi kar raha hai woh log bol rahe hai aaj hoga kal hoga aise kar ke 10 deen beet gaye par abi to waha pe koi phon bhi nahi utha raha hai aur jo COMFART POINT ka head hai Sanjivni wo bhi phon nahi utha rahi hai aur main paresaan ho gaya hoon mera naam Pravin prajapati and mo [protected]

Bringing to your notice that My refrigerator bought on 6th of Julu 2010
>is
>> working for last 17 days and the complaint has been pending since 25th
>Sep
>> 10.
>
>>
>
>> I am fed up with the tailor made call centre reply that action shall be
>
>> taken within 24 hours or you will be called by our supervisor or we have
>
>> forwarded it to breach head etc... If LG india doesnot have parts
>
>> availabilty and service capability, it should not sell out the products
>in
>> market.
>
>>
>
>> Your call centre management and Service centre - sree electronincs in
>
>> sanpada, new mumbai is a disaster for potential customers.
>
>>
>
>> Customer experience with them has been a nightmare for me. Now i have
>
>> decided no to go for repair since the refrigerator has been broken down
>
>> for last fifteen days.
>
>>

I had registered a complaint with the LG customer care about my front loading washing machine. It started out with some unusual sounds which I had reported. I was duly told that a technician would call up in two hours and the complaint would be attended to in 24 hours... Well, its been over 72 hours, and no one has turned up. Everytime I call, I am told that my complaint will be put in the priority list. I was given a local service centre number which when called, I was told the technician would surely come today.. I am still waiting with a whole pile of dirty clothes and a completely broken down washing machine ( thanks to want of timely intervention, the nature of complaint has gone from a crying washing machine to a completely dead one). Life's definitely NOT good.. LG people, anyone listening??

Dear Sir,

I have purchased a LG mobile cookie KP500 IMEI- [protected], battery no.- SBPL0097701 charger no. RA[protected] on 14/07/2010. Within one month my phone started giving problem. Battery of the phone was not getting full charged. I have given my phone three times to LG service centre ,MP nagar ,Bhopal. They told me that they changed the motherboard of my phone, but then also problem is same. Today on28/10/10 again I have given my phone to the same service centre. Also I want to say that sir, they mishandled my phone in such a manner that the body of my phone got a lot of scratches. When I complained the madam sitting on the reception behaved very badly. She told that I can't accept that these scratches are done by us. But this is the fact sir. I want to say that sir, LG care staffs have this responsibility that whenever they complete a mobile phone at the time of delivery they must check it once. But , my phone gone there three times. Not a single repairing was done. I am hoghly harrased and need your co-operation sir. Please co-operate me and have a kind look and deatail investigation.
For this magnum bonum, I shall be highly obliged to you.

A.S.MISHRA,BHOPAL, contact-[protected]

I have LG Flatron TV and I have registerd a complaint for one of the fault in my TV to LG service center complaint number:- C[protected] on 24th September 2010. Bhola Vaishya was suppose to handle my call. I have tried his cell number several times to get resolved my fault in TV but many times he use to cut my call and even don't bother to call me back again. Once he came and told us Picture Tube needs to be replaced and one of the part called "IC" needs to be replaced. It will take 3/4 days to get new Tube and that part as it is coming from Noida. I was trying Bhola Vaishya - [protected] continuously and he was not bothered to pick my call. His behaviour was so rude and bad, the way he talks was very unprofessional. After 7 days i have called Sanjivani - Customer Care Officer - [protected] she told me your problem will solved soon. I asked Customer care and Sanjivani to launch a complaint against Bhola Vaishya for his rude behaviour but no one give me a responce for the same. After that day I called sanjivani many times but she was not picking my call at all. Then one day I called at LG store from there Mr Shaikh was responded me for few days and told me that He will help me out and try to solve my problem soon. He told me that Picture Tube is ready but IC is not available so it is taking time. But after few days again he also started to avoid my call. And today Date:- 27th Oct 2010 I have called Sanjivani from my office number as that number was not with her she picked my call and I asked haer about my complaint and I asked her when she will get resolved my problem. I asked her about why she was not picking my call she said she was busy and this time also she has kept my call on hold and when I have tried her afterwards she had not picked my call. From last one month I have called several times to these people to solve my problem but no one cares. Nobody is responding me and due to this I am putting a complaint on website. I hope this complaint will give me a solution on my problem. I want this complaint should read by LG Higher Authorities and give me a quick responce and tgake action against these poeple who really are not interested in helping out people and they are not at all doing their jobs seriously.
Till date 27 Oct 2010 my problem is not yet solved.

Gaurav Goel M-[protected],[protected]
N 151 [protected]@gmail.com
Sector 25
Jalvayu Vihar
Noida



This is to under your notice that I have purchased an LCD Jazz 80FR (Full HD) in Aug end but I feel very sad to say that my decision of taking LCD of your company was totally wrong as your company does not provide customer satisfaction…..

The problem which I am facing is that in this LCD there is defect in HDMI port since the time of purchase and inspite of making a complain for change of LCD or the part but no action has been taken from your company….

Two months have passed since I have purchased the LCD and your company is not looking into this matter seriously..My complaint no’s are given below:

1..C10A1514446

2..C10A1910750

3..C[protected]

I would never recommend anyone to purchase products of your company as there no customer satisfaction…pleaselook into this matter very seriously




Date:26 oct 2010

hi iam B. umamaheswara rao, we bought LG microwave on 18/10/2010 from big bazaar tarnaka and they said a executive will come for free home demo in 48 hrs. its been a week and no one has attented. when we contacted in big bazaar it has been entered in the log book as the home demo has been given....i called LG customer care thrice in this 1 week and every time i call they are registering it as a new complaint and no one is even bothered to give a feedback when they willl send an executive for the demo...

Dear Sir /Madam

I Mr. V.K.Sharma, residing at flat no- 1, Bank of Baroda Building, Patel Estate, Jogeshwari (West) Mumbai -400102 lost mobile set LG. GB 230 on 16/10.10.I was having IMEI No- [protected] at the time of purchase but after carrying out repairing at LG service centre the IMEI No was given as [protected]. I have a original copy of purchase Bill, and have lodged a complaint Regd NO- 4284/2010 dated 17/10/10 at oshiwara police station.
I was allotted MTNL No- [protected](prepaid), and I have given a formal request on 18/10/10 to MTNL Jogeshwari office for creation of duplicate sim of the same mobile no.
I request you to stop the service of the person using the same IMEI No mentioned above and connfirm to us via Mobile no- [protected] or mail id vinay.[protected]@gmail.com or oshiwara police thana 26323861 or 26323862 to enable us to track the culprit.
I shall be thanksfull for this kindness.

Regards,
V.K.Sharma

Sir
I am Prithvi Singh from Jodhpur (Raj) purchased a LG LCD TV cum Monitor Model No. Flatron M227Wa from Sahara Computers on 09 Oct 10 vide bill No. Cash {09-10}-1797. I got the scheme of free Tata Sky Standard Box with two month subscription. I sent a SMS on same day as directed by Tata Sky installation coopen , but no reply from Tata Sky customer center , I do repeatly with difference dates. But till day i could not get reply by them . As the tata sky installation book they promise to custmor that they install in 04 working hrs.

But it is 23 days ago I not get it

Please help.

The repairmen at the workshop were fraudulent, they took my LG washing machine for repairing (given through the LG customer care) within a month, twice the service engineer had to visit as it was still not working.The 3rd visit made by the service engineer today informed us that the interior of the washing machine is pretty rusted.(Photograph attached for reference) We would have appreciated that this condition of the washing machine was told to us once at the time it was opened up at the workshop. Then we could have taken a decision of letting them to go ahead with the repair work.It could also be the case that they have changed the parts of my washing machine and sent it back, because they did not highlight the condition of the rusted parts.Anyways, we did not get it back from the workshop in working condition, even though it was sent there twice.First time we got it back with the drum broken, so they took it back there and then.Our washing machine was not repaired fully, and they were also given Rs 3600 (approx)
I am amazed at the callous attitude in the workshop and feel hopelessly harrased.

i HAVE SUBMITTED MY LG CDMA MOBILE PHONE TWO TIMES TO CUSTOMER SERVICE STATION IN MALL ROAD . FIRST TIME THEY JUST GAVE AS IT WAS AND SECONDLY THEY HAVE GIVEN A NEW CHARGER . STILL PHONE CANNOT BE CHARGED COMPLETELY EVEN IF I PUT IT FOR CHARGING FOR 10 HOURS. IT IS NOT POSSIBLE TO GET THE PHONE FULL CHARGING. REPETITIVELY TELLING ABOUT THIS PROBLEM IT STILL EXISTS. MOSTLY THE PHONE CANNOT BE CHARGED MORE THAN 2 POINTS AS SHOWN BY THE BATTERY INDICATOR IN THE SCREEN. I AM VERY ANNOYED BY THE PHONE. IF NO ACTION IS TAKEN I WILL GO TO CONSUMER FORUM.

A LG Front Loading Washing Machine was purchased 7 years back, and there is a breakdown of the machine and after lodging a complaint with the customer care , they have informed that the part bis not available and hence could not be repaired. All the mails requesting them to to put it in mail has no response.
Kindly help mein sorting out this issue.

Name : B.M.Azad
Address : #1592, Vijaynagar IInd Stage, 5th. Main, 7Th Cross
Mysore - 570 017

Name. John Victor Arun Kumar.
Product : LG- Split AC - 3 months old bought at CROMA Chennai with 3 years warrenty.

Our problem started at 3 month after the LG serivce guys came for the free dry service. From the that day LG has made our life bad. There was a gas leakage and the AC stopped cooling and after we raised our complaint the came and checked just to fill gas, in 5 hours the same problem started. Then again they came and checked said there was a leakage and took the indoor unit. on 22nd of october they came back fixed everything and again after 3 hours of running the gas was leaking and no cooling.

So i again complained on 22nd of october 2010 and they came yesterday and they came and filled gas again and closed our case and went. In another 4 hours the AC stopped again. So again i complained and again on 24th October they came and checked said that the connections that they had made was wrong and filled gas again to confirm us that everything is set.

to our nigtmare again the AC has stopped functioning and it blows only air. On top of all this harassement the LG guys when they took the AC for repair at their centre they brought it fully scratched and ugly as if it belongs to the public toilet. And when i asked why it is so dirty and none them could answer. Best thing is LG´ serice company in chennai Plasma engineers whose guys come for service dont know about the electronics at all I could so well understand that they were asking someone what to do.

And I have taken 3 days off from my work to open my house doors for these guys and on the other hand these guys dont even inform the time of arrival and if they say usually are atleast 2 hours late. We need to home sitting to service these service people.

Its so embarassing and annoying such a big Brand like LG harasses people like this wasting our time and money.

Request for kind action if possible this form.

My mobile no: (+91)[protected]

Inspite of purchase of extended warranty of Washing machine, LG Service has no respect and time plan for response time, up time of critical appliance required day-to-day basis.
LG Service has no courtsey to call and provide progress or status for Service calls which have exceeded 17 days and for which customer is visiting their offices and calling them 3 times in a day. (73 calls made so far)
Complaint No. C10A0707117 dated 7th Oct 10
Clearly there is 5 days response time by Service Dealer(Micro Services) indicating no field man power available.
5 days to validating AMC /ext warranty contract by LG local Service center in Thane, Ghodbander road under Mr. Janak Joshi
5 days for procurement and sanction of spares by LG office from Chennai
3 days to get sanction by LG office (Local authority GM service)
Current status...Wrong part despatched.. STAUS OF CALL LEFT FOR ANYBODYS GUESS !!

The touch panel of my mobile (LG KS660) purchased few months back is not working.

Hi,

Would like to bring to your notice that I have a lg microwave model number MS-192W. On 23rd oct I had gone to the ASC at faridabad and had got a complaint regarding my manual timer not functioning the service engineer told me that he will have to change the timer, for which I said ok and he told me that the charges would be 697rs and rs 221 as service charge. Then he took the microwave inside the cabin and came back after 10 mins telling me its fine now. I simply picked up the microwave and came back home when I tried operating it at home the same problem started moreover the thermostat button was also not working. I called up the call centre and got the complaint registered post that the agent came in to check where he identified that the timer was never being changed and I was being cheated is this what trust we need to have in the ASC its pitty to say that LG claims that they are very good in customer service but then I would say that they are best in cheating the customer by fraud. I will be escalating the case on the websites as well as the consumer court for mentally harassing me. For your information I have already spoken with the ASC manager his name is mr tyagi who is aware of the case also the person who has changed the part at the service centre his name is Puran lal the cheater and the service engineer who came to my place and identified the issue name is arun kumar. I would like to know what action are you going to take against the service centre as well as the engineer who has done fraud with me. My invoice number is 1678 and my mobile number is [protected].

i purchaged a lg microwave( model number MC - 8080PRR) from atlantic multiplex pvt ltd 34 b mahatama gandhi marg civil line allahabd up on 02/10/10 tin n [protected] cst no. [protected] amount of 13395/ rs but starter kit is not available at that time so person ( mr satish mobile number [protected]) told me that you can take this within few days . actually presently i am in chitrakoot (up ) which is 135 km far away from allahabad it is not possible for me to go allahabd again and again .on 8/10/10 mr satish told me to come on 9/10/10 but when i reached there he told me that some another person sold that kit so we come back .again i called him after few days he gave me reply that kit is not available i hope understand this matter and help me and ask the person to available that kit for me .

REF: "LG ELECTRONICS" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected for our new plant, and Sales Outlet Offices, The Company selected 105 candidates list for IT-Hardware/Networking, Sales/Marketing/Business development, Asst. General Manager, Asst, Manager, Sr. Executive, Sr. Engineer, Administration, Cost Management Executives, Accountants, Production, Marketing Planning, Logistic Executive Operation and general service Departments, It is our pleasure to inform you that your Resume was selected as one of the 105 candidates shortlisted for the interview. The Company LG ELECTRONICS is a brand name in Electronics manufacturing business in India; The Company is recruiting the candidates for our new plants and Sales Outlets Offices in Delhi, Pune, Ahmedabad, Kolkata and Mumbai.
Your interview will be held at The Company Corporate office in New Delhi on 29TH October 2010, at 13.30 PM, You will be pleased to know that The 105 candidates selected 85 candidates will be giving appointment, meaning that your Application can progress to final stage. You will have come to The Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post 35, 000/- to 2, 00, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fix by Company HRD. At time of final process. You have to come with photo-copies of all required documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
===================================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.

You have to deposit the (Cash) as an initial amount in giving Account Number in favor of Company HRD. Department. for Rs. 16,200/- INR (Sixteen thousand, Two hundred rupees) through any [STATE BANK OF INDIA] Branch from your Home City to Company Senior HRD. Account NO, which will be send to you upon your response. This is a refundable interview security fees. Your offer letter with Air tickets will be sent to your Home Address by courier after receiving the confirmation of interview security deposited STATE BANK OF INDIA. This Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, will be mention in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA.
We wish you the best of luck for the subsequent and remaining stage. The last date of security deposited in bank 27TH October 2010, you have to give the information after deposited the security amount in bank to The Company HRD giving Account - direct recruitment via email. Your Letter with supporting document will be dispatch same time by courier to your postal address after receipt of security deposited confirmation in bank. The interview process and arrangement expenditure will be paid by LG ELECTRONICS. Lodging, traveling and local conveyance actual will be paid by LG ELECTRONICS as per bills. The candidate has to deposit the initial refundable security as mentioned by Company HRD.

NB: You are advice to reconfirm your mailing address and phone number in your reply. and 16,200/- INR ( Sixteen thousand, Two hundred rupees ) will be the Refundable amount, as 200 rupees will be deducted as bank charges for funds deposit. and if you are been selected or not, still the amount will be refunded to you, as the amount is just to prove that you will be coming for the interview, in order for us not to run at lost after sending you the air ticket and you will not come on the day of interview.

Wishing you the best of lucks.

Regards.
MRS. SONIA SINGH - (Executive - HRD)
LG Electronics India Pvt.Ltd.
A-27, Mohan Co-operative Industrial Estate,
Mathura Road, Okla phase-1,110044, New Delhi
Email: [protected]@live.com
Corporate Office Phone,
Tel: +[protected].

Well I was never convinced about the quality of LG product, and one of my friend has gifted me the 32 inch LCD TV, wanted to installed new TV properly and than called up LG customer care, (my request ID is C10A2200245 ) and I was informed the TV would be installed with 24 hrs. Now more than 50 hrs passed by and still waiting my TV to be installed.

Some local agency called me and fixed up the time on very first day, that too has not turned up. I have posted 5 calls till now and apart from assurance nothing has happen.

Difficult to understand how these guys play with emotion, worst experience given by a well reputed company.

Respcted Sir
My LG hand set take this 1 to 3 times to given universal show room that problem was not to be clear -the touch screen key pad was not working -3 times going to serviced but my hand set not ok -i am mentaly worried about this lg product and spoiled my buissness line,please take this action to universal show room -to change my hand set of LG model no GD-510 COOKIE PEP [protected]
Thank you


my contact no [protected]