LG Electronics Complaints & Reviews

Special Attn: Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)


To All people in India planning to Buy LG Split AC this festival time -2010 avoid going for LG split AC, i had a horrible time -- went through bad service experience - bad and faulty product - bad LG service engineers.

Attaching few images of my room wall -- if you see what this LG AC has done to my wall -- water leakage from the front panel -- registered complaint to LG customer care a service engineer walks-in -- look at it but not able the fault says need to replace a part ( God Knows which ) and that need to be shipped from other city and went saying will take 2-3 days , almost 15-20 days not to be seen and my wall got damaged which you can see on the images i uploaded and you can also see water dropping.

Few days back Roopa Panwar, Customer Service Dept.,LGEIL- Head Office gave me number of Branch Manager of the city , i called him and he sent a local contractor to fix it ( mind you local contractor and not LG service engineer ) who charged me 1800 INR to fix-- he did all trick and finally applied MSEAL -- yes mseal saying its done and start AC next day- trusting him i paid and next day water started dropping again and now from two points -- what a mess.

I can write more but i want people to see image and judge themselves--

Hi,

I bought LC LCD 22LH20 from Vijay Sales, LBS Road, Thane branch.

The Lsaid LCD turned faulty in warranty.

I have done extensive communication with LG India Service & Thanbe Service center fo which I am not receiving any resolution to my complaint. I have listed dowen one of the mail containt I have sent to LG India Service recentlt fore which have not receivefd any response.


Dear LG Service India,

I am really feel sorry that I have to raise my complaint continuously.

However pls see following,
• Complaint raised on 31st August Complaint No C[protected] regarding LCd turned faulty in warranty.
• Complaint closed by LG service care based on technicians feedback, Residence was locked, which is not true.
• Another Technician (Servesh) visited on 5th Sept & identified the problem of faulty PSU.- He promised to revert in 2 days. And there is no response again.
• - The update of Technician Servesh visit and problem identification is not registered in your customer care system.
• Raised this issue to LG service India, who reverted with BSM contact Details Mr. Janak Doshi.
• Mr. Prashant of Micro Service promised that by 10th Sept the issue will be resolved.
• Upon follow-up with Mr Janak Doshi – BSM, on 13th promised that the issue will be resolved on same day 13th Sept.
• Your Technician called and confirmed that the part is not avail able & will be resolved on 16th September
• 17th Sept I received a call to inform that there is delay so we are replacing your LCD & requested to provide the Invoice & Photo ID.
• 23rd Sept, I received a message from my wife that SMS is received from LG service that due to non-availability of the part your complaint is closed???
• So far I have not received any solution & no support provided.
• I have sent mail message to Mr. Janak Doshi & yourself.

It appears I have made a mistake choosing LG over other brands.

Your kind suggestion is most welcomed as next step considering yourself in my shoes to resolve this once for all.

BR

Shrikant Paralikar
Un-Satisfied Customer
+[protected]

To Marketing Manager of LG India,

I had bought a LG split AC in month of April 2010. The ace worked fine till july 2010, when i 1st faced a problem of cooling. I register a complaint for the same and noted that their was a problem of gas leakage. This problem was attended by the LG service center team. The problem was solved at that time.
However, barely after a months time, i faced the same problem again. I had registered a call on 16th Sep 2010 for the same. However, still after 10 days there was no action taken by the service center team. I had also asked for the replacement of the product, since this was a case of a repeated problem of gas leakage.
I had a word with Mr. Prakash Pandit (ASM) who confirmed over the phone to replace the damaged part. WHen i asked him to confirm the same over the email he has failed to do so.Request you to please look into this matter seriourly.
I would like to ask LG India, is this the type of products that you provide and this is the kind of customer care support you provide us.

Request you to please look into the matter and provide us with a replacement.
Thanks,
Siddhesh
[protected]

my tv has a problem in this mansoon seasion ,there is not displaying the screen and very blasty sound is play.and i register my complaints many time .now if my tv is not repared by customer care i'll go for court

I Have complained regarding my handset KM501 to the authorised service centre Shri Balaji Communications 2 months ago. I bought the handset in Nov '08 and it is out of warranty. the speaker of the phone is not working properly and gives a hissing sound or none at all. They kept the handset for a week and then on payment gave me back saying that it was alright. But the complaint persisted. they further told me that there is some part by the name "Flexi" which needs to be changed. Its been 2 months now and on repeated requests to the Branch Sales Manager Mr Vishal ( who doesn't pick up his phone apart from the first time when he had promised to revert back to me after hearing my complaint) and the Service Centre I am not given any reply at all. Kindly address my problem.

I bought a LG mobile phone model number (LG RD3510) Mobile Network, Sakchi, Jamshedpur on 31.03.2010 "DILIP GORAI" but one year before my hand set PCB board problem. I got one year warranty for my phone and service center say now it is over. So I deposit my hand set RELIANCE SHOP GOLMURI, 19.08.10, but they are no any response after one month. Please request solve my problem. “DILIP GORAI”

i bought lg microwave in 2005 model of april2004. this year it started give problem by not switching on and off so we called the dealer from where we bought it from, this guy from so call lg engineer, that engineer named amit nage after checking says its now no use buy new one, the reason was told by him was there is no more production of this model and this is microwave is just a box now. my ten thousand microwave is a now just a box......................
can some body repair my microwave...............?

Dear Sir
I, Bhawani Sinha resident of Qtr No.-B-767,Block-III, NTPC Township Jamnipalli, Korba (Chhatisgarh) wants to say following few lines for your kind consideration and favarouble action please:-

I purchased my LG Refrigerator 195SADG5 P. Red under Diwali Offer (GL-195SADG5.CCMZEBN (IN), Sl No.909NLFD02653) from the Paradise Electronics Korba vide invoice No. 2664 on 16 Oct 2009 and paid VAT Rs. 1333.00 Its first problem found- Freeze Door upper socket was loosen due to this door was separated and fall down on the ground. Second Problem-Upper side moisture are noticed and LG Engr. checked it and firstly told me that that it has over cooled so he advised me to keep minimum cooling at 01 level. According to following his advise, I kept it at minimum cool-1 but desire cool were not found and leakage problem was also noticed. One of the customer care executive told me it is a new design freeze and this is not a problem it is the advance technic which occurs only in rainy season. I was not satisfied with this reply, in the mean time one of the LG care staff contacted me and told that one of the Engr will visit your Qtr to find out the problem. According to this, next day, one LG engr. visited my Quarter and checked the item and advised me that this freeze will be replaced due to manufacturing defect as it was leakage from the upper outer side. During this process it had take minimum 20 days. He advised me to drop your freeze to LG Star Vision Service Centre Korba. According to this I contacted Mr. Lochan, I/C of LG service centre who informed me first you send your bill for further process and approval from the higher side. I sent him all the required scanned document through E-Mail on 24.08.2010 and he had promised me that all the process will be done within 15 days and new freeze will be available at your door step within 15 days and he also informed me that he will call me for depositing the freeze in the LG service centre Korba after its approval. But keeping in view the non-responsive attitude from LG Star Vision Service Centre I contacted him as well as LG service Centre several times but all in vain and the Lady staff of the Service Centre remains told me, all information is held with him i.e. Mr. Lochan and she is not able to say any things. Only one time response on 07.09.2010 was made and he informed me that you may send your freeze at your own cost today itself for despatching the Raipur immediately, Otherwise it will be delayed. When I ask how much time it will take to replace new one, he told that generally it will take 3-4 days and maximum 10 days. He also told that the Transportation and labour cost will be spent by the customer to drop the freeze at the service Centre. I was really surprised that LG is a branded company and if manufacturing defect has been found, it should be taken by LG staff at their own cost as it has been delivered by LG while purchasing but i knew in first time that this is not the work of LG. As I was in hurry to deposit the manufactured defect item to the service centre for bringing the new one at the earliest so i hired one vehicle and labours and droped the freeze on 07.09.10 on the same calling day to LG Star vision Service Centre Korba from my quarter location i.e. Jamnipalli, about 12 KMs distance. Mr. Lochan and others Engr checked the freeze and taken photograph and i was told by him that it will be replaced within 03 days, however he is taking maximum 10 days time to deliver my home. After 6 days i called Service centre Korba and Mr. Lochan who informed that it will reach within one or two days. Again I called several times to LG Star vision Service Centre but all in vain. On 20.09.2010 I called him to know the present position, he told roughly me "donot worry AAPKA FREEZE MIL JAYEGA, AAP JAYADA CHINTA NA KARE, PAHLE HUMKO BOLNE DEN USKE BAD AAP BOLEN AAPKA FREEZE KANHI NAHI JA RAHA HAI MIL JAYEGA DUSRE FREEZE ME TO TIN MAHINE TIME LAGTE HAIN JAB BHI RAIPUR SE FREEZE AYEGA AAPKO BATA DIYA JAYEGA".
This type of attitude showed non-cooperative attitude from LG towards the customer and seems they have become a bigger coy. However My favourate brand was LG but not as yet.
he also told me that its warranty covers from the date of previous manufacturing, it means, i have received new freeze from the Lg and after one month i.e. expiry of one year from the date of purchase of old one, if it will again be out of order due to manufacturing defect then replacement warranty will not be applicable, this is not good thing for LG. Under Diwali Offer I have been given extended warranty Card No. EW[protected]+5) or 1+9, I have also updated this in the Lg Website in due course. I think while issuing of fresh bill my extended warranty will be added/included in new bill. Kindly clarify this and if broucher if any, may kindly be provided to me.
In addition to above, all the my request are being canceled by the LG customer care. I have made several complaint such as request id c[protected],c[protected],c[protected],c[protected],[protected] and my latest request c[protected] was closed stating that customer will call again. This shows also non-responsive and avoidable attitude towards customer. While canceling my request no customer care executives have not bothered it take as responsive manner.
I donot understand about your company rules and regulation and other fixed guidelines. I faced huge and wasted my valuable time with LG care. However, I have been informed him that I am going to consumer court soon for my harassment and to claim compensation. I am being harassed by LG staff. For this I will be certainly taking action against LG under Indian laws without any hesitation for necessary compensation as LG coy. has frauded/cheated me. Due to LG Coy. fault I faced huge problem in several ways including spended huge of money as well as study of my child. This is for your information and early action if you desire please. Thanking you and i hope you will help me without further delay.

Yours
Sd/xxx
(BHAWANI SINHA)

THE PAINT ON THE FRIDGE STARTED PEELING OFF AND A FUNGUS IS BEING FORMED WITHIN 6 MONTHS OF PURCHASE AND ATLEAST 10 COMPLAINTS WERE LODGED WITH THE DEALER AND NO CONCRETE ACTION HAS BEEN TAKEN TO DATE. EACH TIME WE GET A CALL FROM LG SERVICE CENTRE INFORMING US THAT RE-PAINTING CAN BE DONE ON A CHARGEABLE BASIS. I AM SURPRISED THAT A NEW FRIDGE NEEDS TO BE PAINTED WITHIN 6 MONTHS OF PURCHASE. NOW I HAVE BEEN CORRESPONDING WITH THE COMPANY IN NOIDA AND IT IS THE SAME SCENARIO. THEY MAKE A BIG NOISE THAT SOMETHING IS GOING TO BE DONE AND TODAY ITS GOING TO BE ALMOST 3 MONTHS AND WHAT TRANSPIRES BETWEEN THE COMPANY AND ME IS JUST EMAILS AND NOTHING CONCRETE HAS BEEN DONE. I AM PRETTY SURE WHAT THEY WANT IS JUST SERVICE CHARGES AND PREFER NOT TP HONOUR THE WARRANTY CLAIM. I AM ORGAINIZING THE PHOTOGRAPHS OF THE POOR WORKMANSHIP OF THE LG FRIDGE THAT WILL REVEAL THE ACTUAL FACTS OF THE QUALITY!!!!

I am resident of Noida and bought LG Side by Side door refrigrator a few year back. It has been doing well till it went out of order due to power fluctuation. And there started a series of woes. The latest one being - "The vegetables kept in the vegetable compartment freeze." This is better than the previous - both the fruits and vegetables kept in the respective fruit and compartments used to freeze up.

Company engineers from LG keep on blaming this on the Rainy Season - the cold air in the compartment settles down causing the temperature to drop too low in the lower compartments.

What i can't understand is -

a) Why is it impacting the vegetable compartment only and that too when vegetable compartment is on top of fruit compartment?

b) what are the temperature sensers in the compartment doing?

Anyways, despite multiple complaints (C[protected], C[protected], C[protected], C[protected]) it still the same and the last one is finally closed with me receiving this SMS - "Your Service Request C[protected] is closed. (Reason : Demo/Service Not required by Customer ).If need any further assistance pls SMS "Service" to [protected]."

If you can't solve the problem then frustate the user to stop chasing you :-(

Dear Sir/Madam,

I have purchased a LG TV in Jan 2010 but it is creating problem since last 1 month, TV does not start & some time it works. I have logged Compliant 2 times in LG Customer care for repairing it, Compliant no is C[protected] but action was taken on 4th days of compliant raised after 4 or 5 reminders.

But again one week I’m facing the same problem and have, I have again logged a compliant with complaint no. C[protected] on Sep 12th, 2010 and it was closed on 14th sept but the problem is still unresolved. The mechanic was unable to identify the problem.

Whenever I call on LG Customer care, Customer care agent tells me that they will contact me within 24 hrs.

So, I request you to please repair my LG TV or replace the TV

Rgds,Mintu
[protected]

Dear Sir/Madam,
this is to share with you that we have purchased Color TV with Model No-21FS4RGE ON Sep ’09 and this is giving the problem since the beginning. Till date we have got it repaired many times by calling your services executive by contacting call center and dealer. Now, once again this is not working well as its channel is not coming on display and it has some more problems which can be describe by some technical person.
I am writing on the behalf of my family member one who has purchased this TV and I wish to get some positive response from your side on the cited subject.
As I am social worker and I know many ways and tools which can be use to compel you to take some appropritte action to provide the best service free of cost and also to change the product.
I will wait only for 24 hrs after sending this message to you and then first I will approach the Media following by the Consumer court if needed.
So once again you are requested to do the needful so that I should not use any tool for the same
Best regards
Sonu Bhola
[protected]

My TV (21" flatron+) its display has gone, regarding this I regeistered a complaint (complaint No. C[protected]) at that time I was assured by LG that our Engineer will call/visit u within 24 hrs, but after passing around 70 hrs of registeratin of complaint No one has called/visit me, when I am Calling for reminder then they giving me the time for next 24 hrs and this process is going on without any call or without any visit from LG Services, kindly look into the matter on priority bases

Thanks and Regards
Raj Kumar
Mob +91-[protected]

I HAVE PURCHASED LG / MICROWAVE MODEL MC-781D ON 22.7.2005 SERIAL NO M27505DRAH000400 FROM BIG BAZAR VASHI.
RECENCENTLY ALL OF A SUDDEN IT BECAME DEFECTIVE AND I HAVE LOGGED COMPLAINED TO LG CUSTOMER CARE TWICE NO C [protected] AND IN WEB PORTAL OF LG NO[protected].
BUT ALL THE TIME CUSTOMER CARE IS TELLING WE DONT HAVE SPARE TO REPAIR SO YOU DO WHATEVER U WANT. THIS IS 14,000 INRS ITEM AND AFTER 4 YEARS OF SERVICE EVEN I DONT HAVE BILL COPY .
SO WHAT CUSTOMER CAN DO WITH THIS COSTLY BOX ??
I WANT TO KNOW WHAT IS THE POLICY OF LGINDIA ONCE THEY SELL ELECTRONICS GOODS ??
PL HELP ME.
SHIBENDU CHOUDHARY
[protected]
MUMBAI

My name is A.P.Parmar. I am living at bIock no.149/7, 'J' type, sector-29, gandhinagar-382029, gujarat.
Mobile No. [protected].

I have purchased LG refrigrator model no. GL-211 on 10/3/2010.
my fridge is not working properly. I have complaint about it for many times. One time it was brought to service station but the problem was not solved. the main problem is that the ice is not made and the cooling process is totaly down.
kindly note my complaint and repaired it soon.

I purchased the mobile LG GM 200 in the month of November'2009. The display of the mobile is not working as on today . when i approached to the LG service center located in Rambaug No ; 4 kalyan ( w ) , they told me that the mobile display is not working due to the moisture content it needs to be replace and it is not comes under the warranty period . when i was asking in written they simply refuse to give in the written and even not gave me the receipt.
Pl suggest the forward path. because the mobile still under warranty period.

rgds
Gajanan chaudhary

Complaint no. C [protected]

LG's microwave was not heating. so registered compaint to LC customer care vide above mentioned compl. no. Engineer came & replaced the megnet worth Rs. 900/- approx. original megnet (which was replaced) had serial no. and LG sticker on it. but the new megnet which he provided - there is no LG sticker and serial no.

it means that was not of LG. pls cnfm

thanx
chitra dhawan
[protected]
33A, Ist Floor, Near Gurudwara, Munirka Village, New Delhi - 110067

Dear sir,

with due respect i would like to draw your kind attention toward my complaint regarding non receipt of cheque of refund of rs.4700/- for Gw-300 handset.i would like to inform you that it had been 1 month, all the member not giving attention toward this issue.


regard
Aarti Goswami

hi i am amandeep singh i have a problem of there is no Audio output option please solve my problem
Mobile No-[protected],[protected]

DEAR SIR,
I am Dr.P.G.JADHAV(vidya niketan colony malewadi road Udgir) had taken washing machine.
For servicing purpose we had taken a HLP(HAPPY LIVING PLAN) at the date[protected] to[protected].
we havent got any servicing after the plan taking .
Is this is the way you treat your valuable coustomer.Today is[protected] we are complaining repeatedly still there is no response.
I am unhappy with your service.they send a service worker who doesnot know anything moreover the magnetic chip is not available in the store n they wont order it too it is one thing that trouble often but they wont fix it the chip simly gets removed on its own ......also the drier hits inside walls when on .
please send service personnel with good knowledge.
Hope we will get service in plan taken.if we dont get response then this would be the last time we would take any lg product and will spread the bad word about it to others too..........
contact number-[protected]