LG Electronics Complaints & Reviews

Hi,

I logged a complaint for my compressor and it got rectified on 29th Sept 2010. The repair centre is suppose to check the Coils for any leakage or probable leakage and fix those before filling gas and sending it back. But the gas leaked in next 8 - 10 days and I raised complaint again on 14th Oct and now they are asking the Gas filling charges. There is still gas in the AC as it is leaking slowly confirming the fault of Technical centre of not reparing the machine fully.

This is the fault at the Service centre Technician and they should be penalized for this but they are penalizing me (Customer).

Moreover, there is no channel of escalation or contact details of nodal officer given on website to raise the complaint at higher level. The Service head number provided by Customer care is of some IVR and no one picks the phone.

I believe that maintaining the Quality of Work is responsibility of LG and not the Service centre and Customer should not be penalized for this.

Good morning,
My Name is Vipin Dattani
I have bought your LG SXS Refrigerator

This is third time this year I had this problem.
I had requested and log a complaint on 5th October and Complaint no is C10A0411813 spoke to your Vadodara Service point. I was told that there is no part for this Refrigerator and will need to order and should be here in 4 to 5 days. Its 9 days and still nothing !! I had reminded your Service center but no positive reply.

I used to trust your product but now loosing faith in it. The product should not have any problem but in last year only I had to call your engineer three times.! What is wrong !!!

This is not good. I think you are losing good customer who use to trust your product
I hope you can do something to put this right .
Yours very unsatisfied customer

Sir
Washing machine model no. WP-95163SD, SL no.001MGCU006867 Purchase date 23 Feb 10. this machine motor not working from 03 month. There are two complain given to the lg customer centre but no body is comning for rectification of this fault.So pls give the feeback

The above unit front panel is not working. Complaint no C10A1102984 was filled with LG call centre on 9 Oct 10. Despite daily reminder to call centre, no action or reply from LG Service Engineer. Call centre gave no of Customer Care Executive Ms Sanjini (Mumbai) [protected], who does not take up the call. Local Service Centre in Andheri East (tel[protected] gave no of Service Supervisor Mr Ramji ([protected]) who also refuses to take the call.

Same instance was there last time(6 months ago) when their was a complaint. LG should disband their 2.1.1. service initiative as the same is a colossal failure

Sanjay Bhargava
[protected]@yahoo.co.in

Dear Concern,

I lost my mobile LG Cookie(KP 500) yesterday around 6.00 P.M near dahisar market area.I request you to block the instrument so the other person cannot use the sim in the mobile&handset.The following are the details of the insturment :

Model : LG KP500(LG cookie)
IMEI :[protected]
Date of Purchase : 05/06/2010
Battery : sn:002ipuc396670
I will be thankfull to you for your promt action.Also please let me know when the instrument got blocked.
My Contact Number : [protected]

I have bought LCD TV way back end of 2008 at Dehradun. Since this TV had wall mounting as well base mounting I initially opted for Base mounting by my own resorce. Now i am relocated to bangalore & looking installing my TV on wall. I have all the tools & necessary attachmnets available.The information provided is not at all sufficient in guidelines.If call up service centre I am being charged more than 700/800 Rs.
When i pay morethan 70000/- I have every right of information to be provided which is my consumer right.
Why cant i demand Rs 70000 as compensation towards mentally agonising to me apart from not providing the necessary information.
I have registered complaint & in response i recieved email also from person called SUNOJ MATHEW & also rudely speaking person called chandrakant bearing the Mobile No [protected].

SIR,
PLEASE REFER MY COMPLAINT NOs. C[protected] AND C10A1012875 WITH THE HELP OF [protected] (TOLL FREE NO).

MODEL : GR-1711 PX (175 LTR)

NATURE OF COMPLAINT: EVAPORATOR TO BE REPLACED AND GASS TO BE RE-FILLED.

INSTEAD OF MY REPEATED REQUEST TO DO THE NEEDFUL NOTHING HAS BEEN DONE SO FAR. YOUR ARE REQUESTED TO INTERVENE. THANK YOU.

I have purchased LG REFRIGERATOR MODEL 308 VE5 on 9/10/10 from snehanjali retail private ltd- the electronic planet which is in maxus mall at G 12/13. Bill no is 201044 on the name of megha janbandhu..
Those people havent deliver the REFRIGERATOR uptill today i.e 10/10/10 in night also...
they are nor recieving calls also..... and i have fully paid amount on the day of purchase itself.....

Please help us in this matter...

Regards
Megha janbandhu
[protected]

Re: Complain Registration from www.LGINDIA.com[protected]
Sunday, 10 October, 2010 12:42 PM
From:
"farrokh pavri" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
[protected]@lgindia.com
Dear Harshit,

It seems that LG personnel can only give lip service and no action based service.
Even after waiting for 15 days the parts have not been replaced and the response which I get from Manish (the stores Head of Mumbai), Truptikal (Head of Neutron Service centre) is dismal, disappointing and utterly unprofessional.

It is I who am the customer have to call them everyday and remind their duties. They behave in a lethargic and completely irresponsible manner. Whenever I phone them they give some excuse or another and promise a new date on which the parts will be replaced.

Manish had committed that if the parts are not received by Friday 8th of October 2010 then the LCD will be replaced. Then again on Saturday 9th he said that it will be definitely completed. At no time have they took the trouble to call me and inform me of the status. On Saturday also the parts were not replaced. Again it was confirmed by Manish that on Sunday 10th October it will be definitely finished before noon but has not been done so.

I want you to take this matter up to the highest authority of LG and take the strictest action against both of them for their irresponsible behaviour.

Also I want you to take up this matter personally and complete it by Monday.

Farrokh Pavri.

Disappointed LG CUSTOMER.

--- On Wed, 6/10/10, [protected]@lgindia.com <[protected]@lgindia.com> wrote:


From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Re: Complain Registration from www.LGINDIA.com[protected]
To: [protected]@yahoo.co.in
Date: Wednesday, 6 October, 2010, 4:12 PM


Dear Customer,


Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.


Thanks & Regards
Harshit Pathak
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)








Complaint No [protected]
Name FARROKH PAVRI
Email id [protected]@yahoo.co.in
Address 1 D-16, GODREJ BAUG NEPEAN SEA ROAD
Address 2 -----
Address 3 MUMBAI
Landmark Near Simla House
State Maharashtra
City Mumbai
Pin Code 400026
Std Code -----
Phone No 66640479
Mobile Number [protected]
Product Television
Subcategory LCD TV
Appointment Date 6/10/2010
Type of query Complaint
Remarks Dear Customer care Manager, My complaint no.c[protected] dated 25th Sept 2010 has not been resolved till date. It is highly disappointing to be informed by LG personnel that spares are not in stock.Almost 10 days have passed, in so much time one can get easily anything from any part of the world and LG is unable to supply a single part in Mumbai. After 25 to 30 phone calls and sms to toll free, Neytron service centre, Mr. Truptikal, Mr Manish Sawant have still not received their response. Parts are panel and micom as per their information. Will have no recourse but to go to media/newspapers and consumer redressal commission if the problem is not rectified within 2 days. Farrokh Pavri

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Thoughened glass cover on vegitable box has been broken over the night, so this glass dont deserve "toughened glass". I contacted LG service and in first call they redirected to local service center anf they said they wont provide this spare.
2. again called this time i was bit harsh, they said they will sent engineer and so call engineer came, he said it will be delivered in 1 week. after 1 week when i called him, he said that my complaint cant be processed
3. again complainted and this time i scolded and need to how they respond.
This is service for all new items with warranty. not sure how they will support out of warranty items.

IF YOU ASK MY RECOMMENDATION, DONT go for LG products its not Life's Good DECISION its a Life's Bad DESICION

Ravi
Chennai
Regridgerator - GL-225FM5
sufferer of LG products infact LG sucks

we have purchase this machine on 13th june,2010 but we are not satisfied with LG company services we have done 10 to 12 times complaints to LG customer service cell. but till date we have not received the proper response from company executive who ever visiting our home they are checking the machine but unable to tell us what’s the exactly problem in it.

This machine is fully automatic but the cloths are not properly cleaned, some times when black cloths we try to wash some white fungus(type) seen on a black cloth

our led tv we bought on 13th sept 2010 is not working since one week, we had given complaint by complaint number c [protected] on 30/09/2010 and the service center agent is telling us daily since monday that it will be repaired today , and again we follow up on tuesday he says he will come on wednesday, againt we follow up on wednesday he says he will come on thursday but till today he has not come and repaired our tv , he says it will be repaired by friday but how can we have faith on him, so i request you to repair my tv today itself or replace my tv with new tv urgently.
thanking you
nishil marfatia
marfatia stock broking private limited

Summary: LG support Center in Erode charged Rs 7,900 to replace a broken LCD panel for a new 26" Jazz TV. The charge was accepted, the panel was replaced, but it was found that the replace panel was not an IPS panel as in the model, it was of a lower technology and there was a serious picture quality issue of violent signal disturbances. The complaint was logged, but the service center evades acknowledging the mess up, but I am given to understand that a mess up has occurred at the service center.

From: [protected]@gmail.com
Date: Wed, Oct 6, 2010 at 10:18 PM
Subject: Re: Problem with an in-warranty, but fully paid replacement of an LCD panel.
To: [protected]@lgindia.com, [protected]@lgindia.com
Cc: [protected]@gmail.com


I have received an odd response from your company by way of an sms message from VM-LG Care "Your service requirst C10A 0424488 is closed (Reason: Customer will call again. ) If you need any further assistance pls SMS "Service" to[protected]. 05 12 pm 05 10 2010, after three weeks after of waiting for further action.

Why would I do that after such a long and vivid email message that states my position clearly? Are you expecting me to start all over again with a new service request with all the history of this communication discarded?

This is irritating.

Date: Sat, 2 Oct 2010 21:04:42 +0530
Message-ID:
Subject: Re: Problem with an in-warranty, but fully paid replacement of an LCD panel.
From: xxxxxx
To: [protected]@lgindia.com, [protected]@lgindia.com
Cc: [protected]@gmail.com
Content-Type: multipart/alternative; boundary=0016364eed18c9b27c0491a40c15


It is nearly three weeks since your service Managers Saravanan and Sesadhri
from Erode paid a visit to my premises, their explanations on the issue of
fixing a substandard ordinary panel in place of the IPS panel was vague. It
was strange that your service personnel tried to argue about the features of
an IPS panel to suggest that what is installed is an IPS panel, and it the
same time wondered if the original TV came with an IPS panel. The
third argument was that the replacement was as per part number. In the
middle of the visit they called another one of their colleague the Area
Service Manager? who also tried to convince me with the same confusing and
conflicting arguments. None of them were willing to admit the mix-up that
occurred at the parts despatch / replacement.

They were told very clearly again that:

1. This model of Jazz came with an IPS panel, but the service center took
the full payment and replaced the broken panel with a panel of an older
technology.

2. Even this lower technology panel appears to be either a defective one
or a possibly used one. There appears to be some serious quality issues
with this panel. Occasionally there has been violent electrical
disturbance in the lower half of the panel, earlier mistaken to be caused
by the satellite signal, but now distinctly noticeable as due to some
defect in the panel.

They were asked to replace the panel with an IPS panel as paid for.

I waited for another week and then called Saravanan to remind that I am
still waiting for the replacement of the panel, no action is taken yet.

In the meantime, the issue of signal disturbance on the panel (due to the
possibility that this is a used/defective panel) is making the TV unusable
for most of the time.

Replace the TV immediately, with the components as in the Jazz model bought,

xxxxxxx

On Wed, Sep 1, 2010 at 3:22 PM, wrote:

>
>
> Dear Customer,
>
> Thanks for sharing your concern with us.
>
> We have forwarded your issue to the concerned branch office so that an
> immediate step can be taken in this regard.
>
> To help us serve you better ,please provide us your valuable feedback, on
> our service ID [protected]@lgindia.com.
>
> Thanking you and reassuring you of our best services always.
>
>
>
> Thanks & Regards
> Roopa Panwar
> Customer Service Dept.
> LGEIL- Head Office
> Greater Noida (UP)
>
> xxxxx
> com> To
> [protected]@lgindia.com
> 08/31/2010 07:07 cc
> PM
> Subject
> Re: Problem with an in-warranty,
> but fully paid replacement of an
> LCD panel.
>
>
> My Postel address is[protected]
> Phone Number xxxxxx)
>
> Thank you.
>
> On Tue, Aug 31, 2010 at 5:22 PM, wrote:
>
> Dear Customer,
>
> Thanks for writing in to us.
>
> In order to assist you with your enquiry, we require your Postal address
> and contact number, so that we can do the needful.
>
> Thanks & Regards
> Shweta Puri
> Customer Service Dept.
> LGEIL- Head Office
> Greater Noida (UP)
>
> xxxxxxx<
> [protected]@gmail.com>
>
> To
> 08/31/2010 12:24 PM [protected]@lgindia.com
> cc
> [protected]@lgindia.com,
> [protected]@gmail.com
> Subject
> Problem with an in-warranty, but
> fully paid replacement of an LCD
> panel.
>
> Hello
>
> This pertains to an LG Jazz 26" LCD TV, bought about three months ago at
> GV Audio Vision with the customer name as Dr ----- /
> (phone number on record xxxxx). There was a
> problem with the LCD panel, but as this was treated as a damaged panel,
> we had to pay for the panel replacement ( about Rs 7900 ) and did so and
> replaced the panel through your service center at Erode three weeks ago.
>
> 1. This model of Jazz came with an IPS panel, but the service center took
> the full payment and replaced the broken panel with a panel of an older
> technology.
>
> 2. Even this lower technology panel appears to be either a defective one
> or a possibly used one. There appears to be some serious quality issues
> with this panel. Occasionally there has been violent electrical
> disturbance in the lower half of the panel, earlier mistaken to be caused
> by the satellite signal, but now distinctly noticeable as due to some
> defect in the panel.
>
> Please replace the panel with an IPS panel as paid for, taking delivery
> of the TV at site, and deliver the TV back at site, since this is an
> issue with your service, which has also caused us inconvenience.
>
> I called your service center and spoke to Mr Seshadri, the Service
> Engineer who replaced the panel, but did not receive a satisfactory
> response. It is wrong that you have substituted an IPS panel with an
> ordinary panel, which also happens to be defective.
>
> Please replace the panel by a defect-free IPS panel, ASAP, with the least
> inconvenience to us.
>
> Thank you.
>
xxxxxxx

I purchased LG 510 CDMA mobile from your distributor/dealer( M.K.MBOILE SHOP- 3, Kanyakumari apartment, Tin Batti, Nani Daman 396 210, on dtd 20/08/10 against invoice no.757.Invocie copy enclosed for your referece.

Next week I face one problem on handset hang the set touch screen after pressing the memory status key, and blue tooth on/off key & swhitch off the set and get the normal.Then I went to your distributer but due to non availability of particular person on shop(LG dealing person) , I am not getting the service. After the 3rd visit on 19/08/2010 they told that your hand set is effected the virus due to the same problems are coming, then they told we send the hand set to LG SERVICE CENTER TAKE 5 to 10 days time for clear the problems, other wise directly you go to LG service center and clear the matter.


Due to some urgent tour program I am busy with out side vapi & I unable to go to the LG SERVICE CENTER or your distributer, After the tour program today I send the hand set to LG SERVICE CENTER they checked and told there is no virus one IC problem & replacement required and no stock take 10 days time.

Now I given the hand set to LG SERIVCE CENTER, and I request to you to please check my matter & replace the hand set as new one.

The set is newly purchased hand set ,so I once again request you to pls help and replace the new hand set .


Regd

M.A.JOHNY
c/o polycab cables pvt ltd,
52/1-2, Daman Ind. Estate,
Vill: Kadaiya, Daman.
[protected], mb [protected],

My complaint number is C[protected]. I first made this complaint on 21st September, and have made repeated attempts to get my TV repaired since then. However, LG has not responded so far, and keep citing non-availability of parts as the reason.
I am wondering if the part will be available more easily if I was not within the warranty period. It seems that unless there is some money to be made on repair, these guys just don't want to respond to complaints.
And the Toll Free number service is terrible. I have made at least 10 calls to them today, and am always given the same spiel about 'somebody will definitely get in touch with you within a few hours' but that does not happen.
I'm definitely not buying any LG products ever again!

Dear sir,
i am resident of indore madhya pradesh. i had bought two cassette a/c's a dealer vatanukool here in indore about one year ago.. in june 2009. from the time we had bought the a/c we were not satisfied with the cooling and hence once in every ten days we used to call them check. but we were never satisfied as their cooling was justb40%. but now from the past one month the cooling became zero and we made a complanint to them once again... their people made several visits ... saying the gas had leaked... so refilled it ... but they failed then they came up with a new thing that there might be some leakages so they opened the complete ac and told us not to switch on for five days ..five days paased then they came back to check and tried to restart it. they failed again and told us that they will now have to take this ac to their service centre as they ar not able to repair.... one week they again kept the ac with them and then got it back . they installed it and again they failed. now finally they said that we r unable to do anything one LG people will deal with it as we are unable to detect the fault nor do anything .now u can understand what a customer must be going through for full one month. its not the end then after that i repeatedly made calls to LG toll free number hoping they might help me out. but to my suprise no one paid any attention. i made severl calls to them on [protected] and spoke to mr mazar and so many people out their. they only had one thing to say that our people will call u shortly. when i decided to go to consumer forum and told them that i need my complaint number they clearly refused that LG does not give any complaint number . then i called up ms farheed of LG ON [protected] and asked her for the compaint number so her answer was that since u mentioned that u will go to consumer forum so LG people will never give u the complaint number . i them again called on the toll free number and asked for my complaint number informing them that since i come for inspector general's family here in indore and will trace out my complaint number if they hold inform me ... then they gave me my complaint number which is 29CAC09. this is just one complain number which i got it registerd on 29/9/2010 where as for the full one month i have been making complains to dealer and LG people.on saturday i got a call from LG local office here from mr abhishek promising me that your problem will be sorted out 100% todayitself.... now its monday an already half day gone.... no one has even come to the site nor called up. i have given up now.... tomorrow i would just be sending the ac back to the LG office here .... let them have it free of cost... i wud go ahead and buy a new one .... for sure never an LG product but wuld request u to kindly pull the dealer and the LG guys for harrasing the customers so much for almost a monthi will go ahead and buy a new one today but there must be hundreds of people who might be harressed by them and have no means to reach out to u too....we do hope u will take action against them so that our faith remains in consumer forum. thanking you pooja baheti [protected].

I had given the LCD in warentee on 08/09/2010 will complain no 3923 to LG authorize service center. Till date I am recieving the reports that the lcd will come and it will get sorted but yet nothing has been done. Mr Hemang, ASM from LG told me to give me the sale bill of lcd, after that it will take 2 days for the lcd to be replaced and now i have given the bill 10 days and yet no solution whenever called to Himang he is in training or meeting and the service station take no responsibilities for the product. They simply say we have no spares. Is the company like LG doesnot have the spare of a 19" LCD also..

Where to go and complain for the same

In above machine there is problem in closing the door. The machine starts after closing three to four times closing the door. My phone NO IS [protected] and EMAIL address is [protected]@gmail.com

Das Electric And Trading Company Limited
Address:
Chetana Apartment, East Street, Camp, Pune, 411001

********************************************************************************...⇄
yesterday i have received a job offer mail from LG ELECTRONIC INDIA LTD Electronics India Ltd
& i'm enclosing the copy of that email as


REF: "LG ELECTRONIC INDIA LTD" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected for our new plant. The Company selected
62 candidates list for IT,Administration,Production, marketing and
general service Departments, It is our pleasure to inform you that
your Resume was selected as one of the 62 candidates shortlisted for
the interview. The Company LG ELECTRONIC INDIA LTD is a brand name in Electronics
manufacturing business in India, The Company is recruiting the
candidates for our new plants in Delhi,Bangalore, Pune and mumbai.

Your interview will be held at The Company Corporate office in New
Delhi on 5TH of October at 11.30 AM, You will be pleased to know that
The 62 candidates selected 55 candidates will be giving appointment,
Meaning that your Application can progress to final stage. You will
have come to The Company corporate office in New Delhi. Your offer
letter with Air Ticket will be sent to you by courier before date of
interview. The Company can offer you a salary with benefits for this
post 35, 000/- to 2, 00, 000/- P.M. + (HRA + D.A + Conveyance and
other Company benefits. The designation and Job Location will be fix
by Company HRD. At time of final process. You have to come with photo-
copies of all required documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.

You have to deposit the (Cash) as an initial amount in favor of
Company HRD. Department. for Rs. 10,200/- ( Ten thousand two hundred
rupees ) through any [STATE BANK OF INDIA] Branch from your Home City
to Company Senior HRD. Account NO, which will be send to you upon your
response. This is a refundable interview security.

Your offer letter with Air tickets will be sent to your Home Address
by courier after receiving the confirmation of interview security
deposited in STATE BANK OF INDIA. This Company will pay all the
expenditure to you at the time of face-to-face meeting with you in
Company. The Job profile, salary offer, and date -time of interview
will be mention in your offer letter. Your offer letter will dispatch
very shortly after receiving your confirmation of cash deposited in
STATE BANK OF INDIA.

We wish you the best of luck for the subsequent and remaining stage.
The last date of security deposited in bank 4th of October 2010 You
have to give the information after deposited the security amount in
bank to The Company HRD - direct recruitment via email. Your Letter
with supporting document will be dispatch same time by courier to your
postal address after receipt of security deposited confirmation in
bank. The interview process and arrangement expenditure will be paid
by LG ELECTRONIC INDIA LTD. Lodging, traveling and local conveyance actual will be
paid by LG ELECTRONIC INDIA LTD as per bills. The candidate has to deposit the
initial refundable security as mentioned by HRD.

NB: You are advice to reconfirm your mailing address and phone number
in your reply. and 10,000/- ( Ten thousand rupees ) will be the
refundable amount, as 200 rupees will be deducted as bank charges for
funds deposit. and if you are been selected or not, still the amount
will be refunded to you, as the amount is just to prove that you will
be coming for the interview in order for us not to run at lost after
sending you the air ticket and you don't show up on the day of
interview.

Wishing you the best of lucks

Regards
Mr. .Rajesh Sharma – (Executive –HRD)
LG ELECTRONIC INDIA LTD
Dass Elec. Trad. Co. (P) Ltd
4, Chetna Apartments,
East Street, Pune
PHONE NUMBER:-[protected]

********************************************************************************...⇄
Hi
Can somebody take severe action against the persons who send a mail for fraud job offer.

Sub; Complain Reg: LG Refrigerator Model No. GL-368YMQG4 (Serial No. 710LPAG001008)
Date of Purchase : 29 March 2008 : Dealer : Kohinoor Electronics – Vashi Navi Mumbai

Dear Sir,

This is with reference to the above mentioned subject, kindly note that the refrigerator had started giving cooling problems just 2 years after the purchase. For your information please find below the exact sequence of the complaints registered with your dealer & service centers:-
1. First complaint on June 13, 2010, Complaint No. C[protected]
Next day technician came and told gas has leaked and refill was done and we were charged Rs1131/.
2. Next morning again there was no cooling, we once again complained to the technician he told that he has done some setting & it will cool after some time. After waiting the whole day when the cooling was still not there we complained again & the technician promised to come 11.00 AM next day but he came only in the evening and told me again that there is gas leakage and sorry hecould not bring gas & he will bring the same next day morning. But again he did not come on appointed time & came in the evening and refilled the gas and some brazing work for leakage and went away saying everything would be fine now. But after few days again cooling stopped & then again I complained to him but he only promised that he will come again but he never re appeared.
3. On June 28, 2010, I registered another complain with your office Complain No C[protected] attended by Mr. Suneel, he promissd to send my complain to higher authority and told me your problem will be solved in 24hours if not done you may put case on his name & this is your right.
4. Next evening i.e. June 29, 2010, the technician came and checked and informed us that the compressor is damaged we will change the compressor. Again after several follow ups & requests & complaints to your office (Mr Ramesh) the technician finally came on July 03, 2010 and changed the compressor & said that everything would finally be ok.
5. Next day (July 04, 2010) again the refrigerator is not cooling. The technician again came & repaired but still the same condition.
6. On July 05, 2010, we registered another complain with Mr. Ramesh at your office Complain No. C[protected]
7. At last on July 08, 2010 at 13.00 HRS the technician came and said that coil in not good & he noted the refrigerator & coil model and given the same to his office.
8. After that next 2 days no work was done & after so many complain from dealer from us then at last technician came on 9-7-2010 at 8pm taken bill copy and told us that this fridge have so many problems very difficult to repair we will change and replace new one and gone. But again next day there was no news from the service centre. So after lot of calls & talking to lot of people the service centre arranged a standby refrigerator for us on July 10, 2010.
9. Today is Sept 29th, 2010 and there is no reply from service centre. We do not know what they are going to do. they may repair or going to give as it is if they will repair coil again the same problem will come.


This refrigerator has given us too much problem & it is being used my parents who are of old age. My father has BP problem & this refrigerator has taken its toll on him. My mother has undergone Total Knee replacement operation & several other health issues. That is why we send them cooked food which they store in the refrigerator, but the above problem has wasted everything & given them lot of suffering. My parents have used Godrej brand refrigerator for 18 years & there was no problem even once & now LG is giving problem within 2 & ½ years, we don’t know what will happen in future.


Lot of our friends & relatives have advised us to report the matter in media, since it is not getting solved, but I would request you for the last time to solve this problem by either replacing the existing unit with a new unit with fresh guarantee or provide us a full refund. Also in both cases we also want a refund for all the service & parts price charged to us by your service centre.

Your kind co-operation in this regard would be highly appreciated.

Looking forward to your prompt action & reply.
Regards

Tanvir Ahmed
Tel: [protected]
Mobile: [protected]
Email: [protected]@eim.ae