LG Electronics Complaints & Reviews

dear prasad,



i request u r intervention to initate action aganist culprites who are spoling u r lg company image
name:- srinivas chary [protected]
sunil [protected]
B.krishna [protected]

NOTE :- further the same will be esculated to MR THAVAMANI & MR RJ PRASAD


----- Forwarded Message ----
From: Ramesh Ratnma <[protected]@yahoo.com>
To: [protected]@lgindia.com; [protected]@lge.com
Sent: Mon, October 18, 2010 11:49:30 AM
Subject: service technician compliant

dear sir,

One o[censored] r employee mr srinivas chary & mr sunil working in ameerpet branch. They are giving two estimation, one is in the name of lg company and the other one is there personal one and they had open the new service center which is located at 2-2-61/26/1 Ayyappa swamy temple road, vinayaka nager,Amberpet, [UNIVERSAL SERVICES].

mr srinivas chary [protected]
mr sunil [protected]

so why the reason i am sending u the mail is that u be alert and make an enquiry on that technician.i[censored] make any delay u may lose u r other customers also.



THANKING YOU,

RAMESH

Hi,

I am really disstisfied from the service proved by LG Elctronics. I wanted to speak with LG for repiaring of my Washing MAchine and after a lot of effort , finally after a fornight on 23rd Sept 2010, Mr. Parsuram from LG services [ Fair Deal Services ] came and picked up my faulty washing MAchine . Challan number was - 455. He confirmed that , they will provide a replacement till the time my machine gets rectified , but they never gave any replacement.

Now It's almost amonth & I don't have any clue as to what are they doing.

Please see the following Trail mail for exact picture :-

[COLOR="red"]From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: manavi manas <[protected]@yahoo.com>
Sent: Thu, 7 October, 2010 4:33:07 PM
Subject: Re: sorry

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an
immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Atul Wadhwa
on his mobile number [protected].

Thanking you and reassuring you of our best services always.


Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)



manavi manas
<[protected]@yahoo.co
m> To
[email][protected]@lgindia.com[/email]
10/07/2010 09:54 cc
AM
Subject
sorry



Hi Shweta Puri

it seems that LG people are not able to repair their machines...if that is
the case i want my machine back so that i can get it repaired from
somewhere else...you people are not even bothered to even revert to the
mails.....
ritu

From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: manavi manas <[protected]@yahoo.com>
Sent: Wed, 22 September, 2010 5:30:38 PM
Subject: Re: Complain Registration from [url=http://www.LGINDIA.com]LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine[/url][protected]

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an
immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Atul Wadhwa
on his mobile number [protected].

Thanking you and reassuring you of our best services always.

Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

manavi manas
<[protected]@yahoo.co
m> To
[email][protected]@lgindia.com[/email],
09/22/2010 10:06 [email][protected]@lgindia.com[/email],
AM [email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email]
cc

Subject
Re: Complain Registration from
[url=http://www.LGINDIA.com]LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine[/url][protected]


IS ANYBODY LISTENING OR MY REPEATED COMPLAINTS ARE FALLING ON DEAF
EARS????????????


this is height of ignorance.LG is supposed to be a company who value its
customer but no such thing has happened in my case...


provide me with a solution asap.....

ritu verma


From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: [email][protected]@yahoo.com[/email]
Sent: Fri, 17 September, 2010 4:48:30 PM
Subject: Re: Complain Registration from [url=http://www.LGINDIA.com]LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine[/url][protected]



Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an
immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on
our service ID [email][protected]@lgindia.com[/email].

Thanking you and reassuring you of our best services always.



Thanks & Regards
Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)


|[protected]+[protected][protected][protected]|
|Complaint No|[protected] |
|[protected]+[protected][protected][protected]|
|Name |ritu verma |
|[protected]+[protected][protected][protected]|
|Email id |[protected]@yahoo.com |
|[protected]+[protected][protected][protected]|
|Address 1 |33,first floor, |
|[protected]+[protected][protected][protected]|
|Address 2 |Jaipuria enclave |
|[protected]+[protected][protected][protected]|
|Address 3 |Kaushambi |
|[protected]+[protected][protected][protected]|
|Landmark |----- |
|[protected]+[protected][protected][protected]|
|State |Uttar Pradesh |
|[protected]+[protected][protected][protected]|
|City |Ghaziabad |
|[protected]+[protected][protected][protected]|
|Pin Code |201010 |
|[protected]+[protected][protected][protected]|
|Std Code |0120 |
|[protected]+[protected][protected][protected]|
|Phone No |4291203 |
|[protected]+[protected][protected][protected]|
|Mobile |[protected] |
|Number | |
|[protected]+[protected][protected][protected]|
|Product |Washing Machine |
|[protected]+[protected][protected][protected]|
|Subcategory |Front Loading |
|[protected]+[protected][protected][protected]|
|Appointment |16/09/2010 |
|Date | |
|[protected]+[protected][protected][protected]|
|Type of |Complaint |
|query | |
|[protected]+[protected][protected][protected]|
|Remarks |I am using LG front loading washing machine.(Capacity-5.5Kg,|
| |Model No. WD-85260NP).its drum is not rotating.i have lodged|
| |a complaint some 15 days back and was told that service |
| |engineer will visit in 24hrs time.no one has contacted us |
| |since then.my complaint no. is:C109.please treat it as |
| |urgent.... |
|[protected]+[protected][protected][protected]|
| |
[protected][protected][protected]|[/COLOR]


Now , we are totally clueless as to what to do. Finally after lot of efforts I called up Mr Sunil Wadhwa - [protected], & asked him about the status. he told me that he will call back in 10 minutes after checking the status. BUT As expected I didn't get any call. Then I called him after 2 hours & he again told me that he is yet to get the details & some mr. DILIP [ [protected] ] is calling me with the status . he put me on hold & then disconnected. Then my wife Ritu verma [ She was co-ordinating for this since very begining ' recd a call from Dilip & he told that they are not getting the spare part { Dreum }, hence the machine is still not rectified & is looking for this & will try getting this fix ASAP.

Then I called DILIp but he didn't pick up the call [ As expected ]. I am totally clueless as what to do. they are not reverting, not showing any repsonsibility. very careless & rude attitute of the employees. I have lodged a complaint on LG cenbtral customer care number as well [ BUT they dont even know how to communicate, so I don;t think anything gonna happen through them ]

Now, request you to please get this complaint registered & let me get my washing machine back from LG.

A highly dissatisfied Customer of LG

Nishit Verma
[protected]

Bought a LG Lcd tv last year. It has konked out with no power supply reaching it. Despite calling up continuously everyday in the past week at their customer care number [protected], no technician has yet even cared to call. Each call to the customercare number is responded by a man/woman with an impersonal, machine accent who keeps repeating that my complaint would be attended to soon. Calls to the dealer -Ideal Agencies, Trivandrum- from whim I bought too has been of no use. I will never buy a LG product in future as for them customer is crap.

WE HAVE PURCHASE ONE SPLIT AC 1.00 TON FROM LG SHOP. NOW THE AC IS NOT COOLING WEEL AND MADE COMPLAINT WITH LG CUSTOMER CARE UNDER COMPLAINT NO.C[protected]. 1ST DAY THE ENGINEER VISIT AND ADVISE TO NEED TO RE-FILL AND GAS AND WILL COME NEXT DAY ALONG WIT THE GAS KIT. ALREDY 15 DAYS IS PASSED AND NOBODY CAME TO FILL THE GAS. WHEN WE REMINDED WITH THE CUSTOMER CARE THEY HAVE PROVIDE LOCAL SERVICE CENTRE NO.[protected], 1ST DAY THEY HAVE PICKUP THE CALL, HOWEVER NEXT DAY ONWARD THEY ARE NOT RESPONDING. ALREADY 15 DAYS IS PASSED. SO LG IS CUTOMER SERVICE IS VERY POOR.

Hi,

I logged a complaint for my compressor and it got rectified on 29th Sept 2010. The repair centre is suppose to check the Coils for any leakage or probable leakage and fix those before filling gas and sending it back. But the gas leaked in next 8 - 10 days and I raised complaint again on 14th Oct and now they are asking the Gas filling charges. There is still gas in the AC as it is leaking slowly confirming the fault of Technical centre of not reparing the machine fully.

This is the fault at the Service centre Technician and they should be penalized for this but they are penalizing me (Customer).

Moreover, there is no channel of escalation or contact details of nodal officer given on website to raise the complaint at higher level. The Service head number provided by Customer care is of some IVR and no one picks the phone.

I believe that maintaining the Quality of Work is responsibility of LG and not the Service centre and Customer should not be penalized for this.

Good morning,
My Name is Vipin Dattani
I have bought your LG SXS Refrigerator

This is third time this year I had this problem.
I had requested and log a complaint on 5th October and Complaint no is C10A0411813 spoke to your Vadodara Service point. I was told that there is no part for this Refrigerator and will need to order and should be here in 4 to 5 days. Its 9 days and still nothing !! I had reminded your Service center but no positive reply.

I used to trust your product but now loosing faith in it. The product should not have any problem but in last year only I had to call your engineer three times.! What is wrong !!!

This is not good. I think you are losing good customer who use to trust your product
I hope you can do something to put this right .
Yours very unsatisfied customer

Sir
Washing machine model no. WP-95163SD, SL no.001MGCU006867 Purchase date 23 Feb 10. this machine motor not working from 03 month. There are two complain given to the lg customer centre but no body is comning for rectification of this fault.So pls give the feeback

The above unit front panel is not working. Complaint no C10A1102984 was filled with LG call centre on 9 Oct 10. Despite daily reminder to call centre, no action or reply from LG Service Engineer. Call centre gave no of Customer Care Executive Ms Sanjini (Mumbai) [protected], who does not take up the call. Local Service Centre in Andheri East (tel[protected] gave no of Service Supervisor Mr Ramji ([protected]) who also refuses to take the call.

Same instance was there last time(6 months ago) when their was a complaint. LG should disband their 2.1.1. service initiative as the same is a colossal failure

Sanjay Bhargava
[protected]@yahoo.co.in

Dear Concern,

I lost my mobile LG Cookie(KP 500) yesterday around 6.00 P.M near dahisar market area.I request you to block the instrument so the other person cannot use the sim in the mobile&handset.The following are the details of the insturment :

Model : LG KP500(LG cookie)
IMEI :[protected]
Date of Purchase : 05/06/2010
Battery : sn:002ipuc396670
I will be thankfull to you for your promt action.Also please let me know when the instrument got blocked.
My Contact Number : [protected]

I have bought LCD TV way back end of 2008 at Dehradun. Since this TV had wall mounting as well base mounting I initially opted for Base mounting by my own resorce. Now i am relocated to bangalore & looking installing my TV on wall. I have all the tools & necessary attachmnets available.The information provided is not at all sufficient in guidelines.If call up service centre I am being charged more than 700/800 Rs.
When i pay morethan 70000/- I have every right of information to be provided which is my consumer right.
Why cant i demand Rs 70000 as compensation towards mentally agonising to me apart from not providing the necessary information.
I have registered complaint & in response i recieved email also from person called SUNOJ MATHEW & also rudely speaking person called chandrakant bearing the Mobile No [protected].

SIR,
PLEASE REFER MY COMPLAINT NOs. C[protected] AND C10A1012875 WITH THE HELP OF [protected] (TOLL FREE NO).

MODEL : GR-1711 PX (175 LTR)

NATURE OF COMPLAINT: EVAPORATOR TO BE REPLACED AND GASS TO BE RE-FILLED.

INSTEAD OF MY REPEATED REQUEST TO DO THE NEEDFUL NOTHING HAS BEEN DONE SO FAR. YOUR ARE REQUESTED TO INTERVENE. THANK YOU.

I have purchased LG REFRIGERATOR MODEL 308 VE5 on 9/10/10 from snehanjali retail private ltd- the electronic planet which is in maxus mall at G 12/13. Bill no is 201044 on the name of megha janbandhu..
Those people havent deliver the REFRIGERATOR uptill today i.e 10/10/10 in night also...
they are nor recieving calls also..... and i have fully paid amount on the day of purchase itself.....

Please help us in this matter...

Regards
Megha janbandhu
[protected]

Re: Complain Registration from www.LGINDIA.com[protected]
Sunday, 10 October, 2010 12:42 PM
From:
"farrokh pavri" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
[protected]@lgindia.com
Dear Harshit,

It seems that LG personnel can only give lip service and no action based service.
Even after waiting for 15 days the parts have not been replaced and the response which I get from Manish (the stores Head of Mumbai), Truptikal (Head of Neutron Service centre) is dismal, disappointing and utterly unprofessional.

It is I who am the customer have to call them everyday and remind their duties. They behave in a lethargic and completely irresponsible manner. Whenever I phone them they give some excuse or another and promise a new date on which the parts will be replaced.

Manish had committed that if the parts are not received by Friday 8th of October 2010 then the LCD will be replaced. Then again on Saturday 9th he said that it will be definitely completed. At no time have they took the trouble to call me and inform me of the status. On Saturday also the parts were not replaced. Again it was confirmed by Manish that on Sunday 10th October it will be definitely finished before noon but has not been done so.

I want you to take this matter up to the highest authority of LG and take the strictest action against both of them for their irresponsible behaviour.

Also I want you to take up this matter personally and complete it by Monday.

Farrokh Pavri.

Disappointed LG CUSTOMER.

--- On Wed, 6/10/10, [protected]@lgindia.com <[protected]@lgindia.com> wrote:


From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Re: Complain Registration from www.LGINDIA.com[protected]
To: [protected]@yahoo.co.in
Date: Wednesday, 6 October, 2010, 4:12 PM


Dear Customer,


Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.


Thanks & Regards
Harshit Pathak
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)








Complaint No [protected]
Name FARROKH PAVRI
Email id [protected]@yahoo.co.in
Address 1 D-16, GODREJ BAUG NEPEAN SEA ROAD
Address 2 -----
Address 3 MUMBAI
Landmark Near Simla House
State Maharashtra
City Mumbai
Pin Code 400026
Std Code -----
Phone No 66640479
Mobile Number [protected]
Product Television
Subcategory LCD TV
Appointment Date 6/10/2010
Type of query Complaint
Remarks Dear Customer care Manager, My complaint no.c[protected] dated 25th Sept 2010 has not been resolved till date. It is highly disappointing to be informed by LG personnel that spares are not in stock.Almost 10 days have passed, in so much time one can get easily anything from any part of the world and LG is unable to supply a single part in Mumbai. After 25 to 30 phone calls and sms to toll free, Neytron service centre, Mr. Truptikal, Mr Manish Sawant have still not received their response. Parts are panel and micom as per their information. Will have no recourse but to go to media/newspapers and consumer redressal commission if the problem is not rectified within 2 days. Farrokh Pavri

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Thoughened glass cover on vegitable box has been broken over the night, so this glass dont deserve "toughened glass". I contacted LG service and in first call they redirected to local service center anf they said they wont provide this spare.
2. again called this time i was bit harsh, they said they will sent engineer and so call engineer came, he said it will be delivered in 1 week. after 1 week when i called him, he said that my complaint cant be processed
3. again complainted and this time i scolded and need to how they respond.
This is service for all new items with warranty. not sure how they will support out of warranty items.

IF YOU ASK MY RECOMMENDATION, DONT go for LG products its not Life's Good DECISION its a Life's Bad DESICION

Ravi
Chennai
Regridgerator - GL-225FM5
sufferer of LG products infact LG sucks

we have purchase this machine on 13th june,2010 but we are not satisfied with LG company services we have done 10 to 12 times complaints to LG customer service cell. but till date we have not received the proper response from company executive who ever visiting our home they are checking the machine but unable to tell us what’s the exactly problem in it.

This machine is fully automatic but the cloths are not properly cleaned, some times when black cloths we try to wash some white fungus(type) seen on a black cloth

our led tv we bought on 13th sept 2010 is not working since one week, we had given complaint by complaint number c [protected] on 30/09/2010 and the service center agent is telling us daily since monday that it will be repaired today , and again we follow up on tuesday he says he will come on wednesday, againt we follow up on wednesday he says he will come on thursday but till today he has not come and repaired our tv , he says it will be repaired by friday but how can we have faith on him, so i request you to repair my tv today itself or replace my tv with new tv urgently.
thanking you
nishil marfatia
marfatia stock broking private limited

Summary: LG support Center in Erode charged Rs 7,900 to replace a broken LCD panel for a new 26" Jazz TV. The charge was accepted, the panel was replaced, but it was found that the replace panel was not an IPS panel as in the model, it was of a lower technology and there was a serious picture quality issue of violent signal disturbances. The complaint was logged, but the service center evades acknowledging the mess up, but I am given to understand that a mess up has occurred at the service center.

From: [protected]@gmail.com
Date: Wed, Oct 6, 2010 at 10:18 PM
Subject: Re: Problem with an in-warranty, but fully paid replacement of an LCD panel.
To: [protected]@lgindia.com, [protected]@lgindia.com
Cc: [protected]@gmail.com


I have received an odd response from your company by way of an sms message from VM-LG Care "Your service requirst C10A 0424488 is closed (Reason: Customer will call again. ) If you need any further assistance pls SMS "Service" to[protected]. 05 12 pm 05 10 2010, after three weeks after of waiting for further action.

Why would I do that after such a long and vivid email message that states my position clearly? Are you expecting me to start all over again with a new service request with all the history of this communication discarded?

This is irritating.

Date: Sat, 2 Oct 2010 21:04:42 +0530
Message-ID:
Subject: Re: Problem with an in-warranty, but fully paid replacement of an LCD panel.
From: xxxxxx
To: [protected]@lgindia.com, [protected]@lgindia.com
Cc: [protected]@gmail.com
Content-Type: multipart/alternative; boundary=0016364eed18c9b27c0491a40c15


It is nearly three weeks since your service Managers Saravanan and Sesadhri
from Erode paid a visit to my premises, their explanations on the issue of
fixing a substandard ordinary panel in place of the IPS panel was vague. It
was strange that your service personnel tried to argue about the features of
an IPS panel to suggest that what is installed is an IPS panel, and it the
same time wondered if the original TV came with an IPS panel. The
third argument was that the replacement was as per part number. In the
middle of the visit they called another one of their colleague the Area
Service Manager? who also tried to convince me with the same confusing and
conflicting arguments. None of them were willing to admit the mix-up that
occurred at the parts despatch / replacement.

They were told very clearly again that:

1. This model of Jazz came with an IPS panel, but the service center took
the full payment and replaced the broken panel with a panel of an older
technology.

2. Even this lower technology panel appears to be either a defective one
or a possibly used one. There appears to be some serious quality issues
with this panel. Occasionally there has been violent electrical
disturbance in the lower half of the panel, earlier mistaken to be caused
by the satellite signal, but now distinctly noticeable as due to some
defect in the panel.

They were asked to replace the panel with an IPS panel as paid for.

I waited for another week and then called Saravanan to remind that I am
still waiting for the replacement of the panel, no action is taken yet.

In the meantime, the issue of signal disturbance on the panel (due to the
possibility that this is a used/defective panel) is making the TV unusable
for most of the time.

Replace the TV immediately, with the components as in the Jazz model bought,

xxxxxxx

On Wed, Sep 1, 2010 at 3:22 PM, wrote:

>
>
> Dear Customer,
>
> Thanks for sharing your concern with us.
>
> We have forwarded your issue to the concerned branch office so that an
> immediate step can be taken in this regard.
>
> To help us serve you better ,please provide us your valuable feedback, on
> our service ID [protected]@lgindia.com.
>
> Thanking you and reassuring you of our best services always.
>
>
>
> Thanks & Regards
> Roopa Panwar
> Customer Service Dept.
> LGEIL- Head Office
> Greater Noida (UP)
>
> xxxxx
> com> To
> [protected]@lgindia.com
> 08/31/2010 07:07 cc
> PM
> Subject
> Re: Problem with an in-warranty,
> but fully paid replacement of an
> LCD panel.
>
>
> My Postel address is[protected]
> Phone Number xxxxxx)
>
> Thank you.
>
> On Tue, Aug 31, 2010 at 5:22 PM, wrote:
>
> Dear Customer,
>
> Thanks for writing in to us.
>
> In order to assist you with your enquiry, we require your Postal address
> and contact number, so that we can do the needful.
>
> Thanks & Regards
> Shweta Puri
> Customer Service Dept.
> LGEIL- Head Office
> Greater Noida (UP)
>
> xxxxxxx<
> [protected]@gmail.com>
>
> To
> 08/31/2010 12:24 PM [protected]@lgindia.com
> cc
> [protected]@lgindia.com,
> [protected]@gmail.com
> Subject
> Problem with an in-warranty, but
> fully paid replacement of an LCD
> panel.
>
> Hello
>
> This pertains to an LG Jazz 26" LCD TV, bought about three months ago at
> GV Audio Vision with the customer name as Dr ----- /
> (phone number on record xxxxx). There was a
> problem with the LCD panel, but as this was treated as a damaged panel,
> we had to pay for the panel replacement ( about Rs 7900 ) and did so and
> replaced the panel through your service center at Erode three weeks ago.
>
> 1. This model of Jazz came with an IPS panel, but the service center took
> the full payment and replaced the broken panel with a panel of an older
> technology.
>
> 2. Even this lower technology panel appears to be either a defective one
> or a possibly used one. There appears to be some serious quality issues
> with this panel. Occasionally there has been violent electrical
> disturbance in the lower half of the panel, earlier mistaken to be caused
> by the satellite signal, but now distinctly noticeable as due to some
> defect in the panel.
>
> Please replace the panel with an IPS panel as paid for, taking delivery
> of the TV at site, and deliver the TV back at site, since this is an
> issue with your service, which has also caused us inconvenience.
>
> I called your service center and spoke to Mr Seshadri, the Service
> Engineer who replaced the panel, but did not receive a satisfactory
> response. It is wrong that you have substituted an IPS panel with an
> ordinary panel, which also happens to be defective.
>
> Please replace the panel by a defect-free IPS panel, ASAP, with the least
> inconvenience to us.
>
> Thank you.
>
xxxxxxx

I purchased LG 510 CDMA mobile from your distributor/dealer( M.K.MBOILE SHOP- 3, Kanyakumari apartment, Tin Batti, Nani Daman 396 210, on dtd 20/08/10 against invoice no.757.Invocie copy enclosed for your referece.

Next week I face one problem on handset hang the set touch screen after pressing the memory status key, and blue tooth on/off key & swhitch off the set and get the normal.Then I went to your distributer but due to non availability of particular person on shop(LG dealing person) , I am not getting the service. After the 3rd visit on 19/08/2010 they told that your hand set is effected the virus due to the same problems are coming, then they told we send the hand set to LG SERVICE CENTER TAKE 5 to 10 days time for clear the problems, other wise directly you go to LG service center and clear the matter.


Due to some urgent tour program I am busy with out side vapi & I unable to go to the LG SERVICE CENTER or your distributer, After the tour program today I send the hand set to LG SERVICE CENTER they checked and told there is no virus one IC problem & replacement required and no stock take 10 days time.

Now I given the hand set to LG SERIVCE CENTER, and I request to you to please check my matter & replace the hand set as new one.

The set is newly purchased hand set ,so I once again request you to pls help and replace the new hand set .


Regd

M.A.JOHNY
c/o polycab cables pvt ltd,
52/1-2, Daman Ind. Estate,
Vill: Kadaiya, Daman.
[protected], mb [protected],

My complaint number is C[protected]. I first made this complaint on 21st September, and have made repeated attempts to get my TV repaired since then. However, LG has not responded so far, and keep citing non-availability of parts as the reason.
I am wondering if the part will be available more easily if I was not within the warranty period. It seems that unless there is some money to be made on repair, these guys just don't want to respond to complaints.
And the Toll Free number service is terrible. I have made at least 10 calls to them today, and am always given the same spiel about 'somebody will definitely get in touch with you within a few hours' but that does not happen.
I'm definitely not buying any LG products ever again!

Dear sir,
i am resident of indore madhya pradesh. i had bought two cassette a/c's a dealer vatanukool here in indore about one year ago.. in june 2009. from the time we had bought the a/c we were not satisfied with the cooling and hence once in every ten days we used to call them check. but we were never satisfied as their cooling was justb40%. but now from the past one month the cooling became zero and we made a complanint to them once again... their people made several visits ... saying the gas had leaked... so refilled it ... but they failed then they came up with a new thing that there might be some leakages so they opened the complete ac and told us not to switch on for five days ..five days paased then they came back to check and tried to restart it. they failed again and told us that they will now have to take this ac to their service centre as they ar not able to repair.... one week they again kept the ac with them and then got it back . they installed it and again they failed. now finally they said that we r unable to do anything one LG people will deal with it as we are unable to detect the fault nor do anything .now u can understand what a customer must be going through for full one month. its not the end then after that i repeatedly made calls to LG toll free number hoping they might help me out. but to my suprise no one paid any attention. i made severl calls to them on [protected] and spoke to mr mazar and so many people out their. they only had one thing to say that our people will call u shortly. when i decided to go to consumer forum and told them that i need my complaint number they clearly refused that LG does not give any complaint number . then i called up ms farheed of LG ON [protected] and asked her for the compaint number so her answer was that since u mentioned that u will go to consumer forum so LG people will never give u the complaint number . i them again called on the toll free number and asked for my complaint number informing them that since i come for inspector general's family here in indore and will trace out my complaint number if they hold inform me ... then they gave me my complaint number which is 29CAC09. this is just one complain number which i got it registerd on 29/9/2010 where as for the full one month i have been making complains to dealer and LG people.on saturday i got a call from LG local office here from mr abhishek promising me that your problem will be sorted out 100% todayitself.... now its monday an already half day gone.... no one has even come to the site nor called up. i have given up now.... tomorrow i would just be sending the ac back to the LG office here .... let them have it free of cost... i wud go ahead and buy a new one .... for sure never an LG product but wuld request u to kindly pull the dealer and the LG guys for harrasing the customers so much for almost a monthi will go ahead and buy a new one today but there must be hundreds of people who might be harressed by them and have no means to reach out to u too....we do hope u will take action against them so that our faith remains in consumer forum. thanking you pooja baheti [protected].