LG Electronics Complaints & Reviews

I HAVE PURCHASED LG / MICROWAVE MODEL MC-781D ON 22.7.2005 SERIAL NO M27505DRAH000400 FROM BIG BAZAR VASHI.
RECENCENTLY ALL OF A SUDDEN IT BECAME DEFECTIVE AND I HAVE LOGGED COMPLAINED TO LG CUSTOMER CARE TWICE NO C [protected] AND IN WEB PORTAL OF LG NO[protected].
BUT ALL THE TIME CUSTOMER CARE IS TELLING WE DONT HAVE SPARE TO REPAIR SO YOU DO WHATEVER U WANT. THIS IS 14,000 INRS ITEM AND AFTER 4 YEARS OF SERVICE EVEN I DONT HAVE BILL COPY .
SO WHAT CUSTOMER CAN DO WITH THIS COSTLY BOX ??
I WANT TO KNOW WHAT IS THE POLICY OF LGINDIA ONCE THEY SELL ELECTRONICS GOODS ??
PL HELP ME.
SHIBENDU CHOUDHARY
[protected]
MUMBAI

My name is A.P.Parmar. I am living at bIock no.149/7, 'J' type, sector-29, gandhinagar-382029, gujarat.
Mobile No. [protected].

I have purchased LG refrigrator model no. GL-211 on 10/3/2010.
my fridge is not working properly. I have complaint about it for many times. One time it was brought to service station but the problem was not solved. the main problem is that the ice is not made and the cooling process is totaly down.
kindly note my complaint and repaired it soon.

I purchased the mobile LG GM 200 in the month of November'2009. The display of the mobile is not working as on today . when i approached to the LG service center located in Rambaug No ; 4 kalyan ( w ) , they told me that the mobile display is not working due to the moisture content it needs to be replace and it is not comes under the warranty period . when i was asking in written they simply refuse to give in the written and even not gave me the receipt.
Pl suggest the forward path. because the mobile still under warranty period.

rgds
Gajanan chaudhary

Complaint no. C [protected]

LG's microwave was not heating. so registered compaint to LC customer care vide above mentioned compl. no. Engineer came & replaced the megnet worth Rs. 900/- approx. original megnet (which was replaced) had serial no. and LG sticker on it. but the new megnet which he provided - there is no LG sticker and serial no.

it means that was not of LG. pls cnfm

thanx
chitra dhawan
[protected]
33A, Ist Floor, Near Gurudwara, Munirka Village, New Delhi - 110067

Dear sir,

with due respect i would like to draw your kind attention toward my complaint regarding non receipt of cheque of refund of rs.4700/- for Gw-300 handset.i would like to inform you that it had been 1 month, all the member not giving attention toward this issue.


regard
Aarti Goswami

hi i am amandeep singh i have a problem of there is no Audio output option please solve my problem
Mobile No-[protected],[protected]

DEAR SIR,
I am Dr.P.G.JADHAV(vidya niketan colony malewadi road Udgir) had taken washing machine.
For servicing purpose we had taken a HLP(HAPPY LIVING PLAN) at the date[protected] to[protected].
we havent got any servicing after the plan taking .
Is this is the way you treat your valuable coustomer.Today is[protected] we are complaining repeatedly still there is no response.
I am unhappy with your service.they send a service worker who doesnot know anything moreover the magnetic chip is not available in the store n they wont order it too it is one thing that trouble often but they wont fix it the chip simly gets removed on its own ......also the drier hits inside walls when on .
please send service personnel with good knowledge.
Hope we will get service in plan taken.if we dont get response then this would be the last time we would take any lg product and will spread the bad word about it to others too..........
contact number-[protected]

requested sir,
I'm D.kalyani situated in pammal i brought my new LG mobile on 13.10.2009 in poorvika mobiles private limited in pallavaram ch-43 invoice no:7744. my mobile model no:km335 IMEI: [protected].i got problem in my mobile before 4 months i got repaired at Saravanas info com services Pvt Ltd tambaram Chennai-45.....but still my problem didn't solved. now on 30.8.2010 receipt no:R[protected] again my mobile get s trucked and got voice problem and its not working now,i gone the above service center and gave my mobile for repair they said there is a problem in main board,they get time for 2 days,now i enquired them whether they repaired or not but they are not giving proper response saying that they are not having stock asking me 2 come after 2days like this they are taking permission for more than a week without mobile creating a major problem on my work.I'm a great fan of LG product having most of LG products in my home but because of this poor service center I'm hating your product in future how i believe your products........so i kindly request you to solve this problem earlier it is most uncomfortable without my mobile so please repair it fast. My mobile no :[protected]

For your kind information last two months i am follow up with L.G Costomer care & their Executives but they dont give right response.

I have purchased L.C.D 26 inch from Gurgaon Surya Electronics in Feb-2010.
on 30th june after my complaints Mr Baljit (L.G employee) has came at my home and collect remote for service but still i am not recieved my repaired remote.


After lots of telephonic discution with Mr Baljit & Rajesh (Mobile no. are [protected], [protected].) they dont give positive responce.

Yesterday i am also write a mail to Mr Utsav Kumar his email id is ( [protected]@l.gindia.com ) for this all matter but no responce at still.
Utsav Kumar, contact No is [protected]


Kindly request you pls do the needfull


Sainki Yadav.
[protected]

hi,
I bought a brand new LG GS500V (Touch screen, 3g supporting LG mobile) last week dated 28th of august, 2010. All of a sudden my mobile's speaker stopped functioning. In fact ring tone also is not working.
Not sure, how a big company like LG can throw such stupid and useless products into indian market.
now i donno when this phone can get repaired by their lazy customer service team..
8500 Rs of mine got wasted, with this useless mobile..

Hi,
Window AC
EMERGENCY
LG technician came . Did some part replacement. After five hours around 10pm there is heavy noise. bust and SMOKE ., burnt smell.
I CALLED call centre immediately. NO USE. They say switch off the AC.
I am telling emergency , AC unit bust and smoke becaue of your wrong service

They are cool .. no action. Simply disconnect the call. Ihave to speak to Vinay, Pavan, Aditya,
to reach Devendran floor supervisor. They disconnect or transfer every time ask for info. Irritating customer.
They transfer call among theselves.

The call centre said My complaint dated 28 sep is closed. Then they take fresh complaint for the same problem.Today for this problem they say they will open new complaint.

This is totally not acceptable. How can u close without resolving problem. THIS Burning is due to wrong service did today.
Today smoke burning DUE TO WRONG SERVICE.

YOU ARE SIMPLY PLAYING WITH THE CUSTOMER..
NOT Trustworhty ..
WORRIED CUSTOMER

Ramesh
Chennai[protected]

I purchased LG mobile phone model KP-500 IMEI NO. [protected] vide bill no. 25611 dated 28.10.09 from Celluar's Kota-7 for value Rs. 8400.00.
The mobile starts giving problem since beginning like getting hanged on its own very frequently, connectivity problem even in the area where other make mobile gives very good connectivity of same same service provider.
Since last one month it has become total out of service & its touch screen is totally dead. I am trying to get it repaired since last one month , but I cold not get it so far. It is an unfortunate part of customer to buy such a inferior & poor quality products of LG on high cost. Really LG mobile are hopeless. In my opinion , LG India should get refund full money of its product for all those customer who wants to get their refund.

In view of above , I immediately want to get full refund of LG defective mobile set.

purchase one month ago
display of camera disapear


the pictures taken from it is attached with

please send the reason of failure and near by service center address

The above AC in my pizzeria was bought on Sept 4, 2009 and has had leakage/cooling issues a couple of times over the year. Two weeks ago (mid-August 2010), the AC stopped functioning and LG technicians took it for repair (LG Complaint No [protected]). I was told that the cooling coils have to be replaced. After another two weeks, after repeated phone calls, LG informs us that the part is not available for another 20 days! On top of that, they state that since the warranty period expires on Sept 4, 2010, I would have to pay for the replacement. Why should the consumer be penalized if the part is unavailable at LG's end!
In the interim, neither have they offered an alternative option as I have stated repeatedly that my pizzeria is losing business daily due to lack of air conditioning. The heat generated from the pizza oven makes it impossible for my dine-in guests to sit inside and for my staff to work effectively. I am still awaiting a response.

This is pathetic service. I will never use LG products in the future for any of my pizzerias.

Dipshikha Chaliha
CEO, Pizzaroma
Lokhandwala, Andher (W)

Dear Sir,
We have bought LG Front loading Direct DRIVE Washing m/c ( model no: F1256NDP)6Kkgs on 15th May 2010.

Since then whenever we use the machine, there is water leakage from the front drum, this problem was identified by LG service person during his visit. He asked us to register a complaint over phone and were allotted compaint no.C [protected] on 29th July for replacement of the faulty drum.

Since then we have been following up with LG service dept. and SONYMONY( Dealer) but there is no response.

We request you to look into the matter by taking this issue with LG.

rgds,
Devendra Wadnerkar
[protected] / [protected]

My relative, Mr RK Gupta had bought a Double Door LG
Refrigerator (Model Number : GL 405YVQG4) from a dealer (Navrang
Audio Video, D-10, Vikas Marg, Laxmi Nagar) on 8th August 2010.

But when the refrigerator was received, the dealer advised not to open
the carton, till the time a company representative visited.

The company representative visited an opened the carton, and it was
found that :-
- Body dented
- Wheel at the base was broken
- The trolley was broken

The company representative mentioned that it will take ATLEAST 7-10 days for replacement, which I think is unbelievably long time for a replacement.

The dealer when contacted, was completely indifferent about the issue, and stopped responding to calls.

And then the drama started from LG electronics' side.

After the first mail on 15/08/2010, waiting for a response from LG, which never came, I had to personally call up Mr. Sumit Bajaj (Service Manager – Delhi), and he put me in touch with Mr. Kapil Kothari on 19/08/2010.

Mr Kapil, mentioned that he will check with the logistics, and he called back to inform that it is not available in the godown. He mentioned that he will check with the dealer, and later got back to me, that no dealer had it available (which was highly surprising that LG has refrigerators to sell to new customers, and none for a customer who has already paid the full amount atleast 10 days back)

He mentioned that he is getting a new shipment from Pune, and will the refrigerator will be delivered by 22nd August 2010 before 2 PM. Having no respite, the customer agreed to wait.

No communication was received from LG till 22nd Evening, and when I called up Mr. Kothari, and he checked, I got a call from Logistics team, saying that it will be delivered tomorrow (23rd August 2010) for reasons known to LG. Also, we had agreed that a sealed carton to be delivered and opened/checked in customer's presence.

The next day, a piece was sent, in open condition (against earlier commitment of a Sealed piece, and the reason mentioned was it was being checked). After an argument with Mr. Kapil And Mr. Sanjay (from Logistics), the customer agreed, but a deep and visible scratch was found on the door.

When I escalated the issue to the above mentioned people, they mentioned that 'the door' can be changed, with the earlier refrigerator (which was a shocking solution from a company like LG, for a new refrigerator) as they do not have a new refrigerator in their stockyard. Ten minutes later, vegetable tray was also found broken.

Mr Kothari mentioned that there are no refrigerators available in their stock to replace and told us categorically that we will refund the amount (which was no solution in my mind, the customer having invested in search, and then blocked their money for ~20 days).

After repeated arguments, the customer decided that they have had enough of LG's products, and they would want to return both the refrigerators (the earlier damaged and the present piece (damaged again) right away, and take the refund.
At this, Mr. Kothari refused to take the 2 pieces away, mentioning that we will only take away 1 right now, and will only take away the 2nd when they refund, which is highly disgusting and illogical.

I demanded the following :-
- Immediate taking away of both cartons (refused for reasons unexplainable)
- immediate refund to enable the customer to buy a new one (Reason mentioned : the refund will be from LG, which will take 10 days etc etc)
both of which were refused blatantly (in bitter tone), adding that they can't be done anyway, whatever the customer chooses to do.

I demanded that either LG should refund immediately, or at the worst case, ask the dealer to pay up the amount right away.

To which Mr. Kothari mentioned that he will 'check' with the dealer (shocking that LG has no bargaining power in front of its dealers). (I had to argue for a good 40 minutes to get him to ‘check’ with the dealers)

He got back to me the next day, that we can go to the said dealer (Navrang Electronics) and buy something else. to which I flatly refused, that I should be given a free will to choose from where I buy. (having received no response from the dealer, would never want to go back to the same dealer)

At this they expressed complete helplessness and mentioned, that you can do nothing but wait.

Today, its 2nd September, and we have recieved no response either in written form or telephonically, and neither we have recieved the refund amount.

The customer having paid the full amount on 8th August 2010, is still
- Without a damage free refrigerator
- Has a damaged refrigerator which LG would not take away
- No refund to enable new purchase

This kind of a treatment is bizarre and unheard of in customer services, and from a organization that lives by its so-called "Service Standards".
The customer was left to fend for this own, and that too after having paid the amount in advance.

I am completely disappointed by the organization and utterly disgusted and frustrated.
This event has caused me immense mental and emotional trauma (on account of dealing with people from LG), and immense mental harassment.

Any representatives from LG, please take notice and settle the matter.

Customers, please read this and tread with caution. Would not recommend this brand to anyone.


Best regards
Gaurav Aggarwal
+91-[protected]

Dear sir,

I had purchased an LG KS660 about two months ago. A month later touch screen was not working properly and sometimes it is hang while operating . I went to Wardha LG Service station. I was informed that the problem will be solved within a week because touch screen is not avalilable now it will come from delhi.
Evertime, i went to ur service station I got the same answer "Ho gaya hai"You will get your phone within 2 days. Now over a 20 days later, I am still getting the run around and each week still they told me I takes another one more week to to change the touch screen.I had talk to senier authority also Mr chandrashekar (LG service station,Nagpur).He is not also replying well.


My service slip Receipt no-R[protected]
Center Code-INO18754MUB00168 (LIBRA ELECTRONICS)

Firstly the phone is not a cheap model. Secondly with all the publicity surrounding the phone the quality of service, response and commitment of the company, leaves a lot to be desired.

NEVER, EVER BUY AN LG PHONE. THE PRODUCT MAY LOOK GOOD, BUT THE TRUTH OF A COMPANY ONLY COMES OUT IN ITS CUSTOMER SUPPORT AND COMMITMENT


Regards,
Rahul

Dear Sir
I had purchased LG s 500v mobile on 4 th aug. 2010. Incoming & outgoing voice is not clear. also ring tone volume is lowered down by 60 %. so i want new mobile or give my money back. hanset is under warrenty .

Regards
Sanket

Dear sir,

Subject : Request for Replacement of LG Mobile, GD510, Serial No. 004KPWQ724961 purchased on 19.06.2010 from M/S Geet Ganga Telecom, Civil Lines, Roorkee.

Subject phone was given to M/s Geet Ganga, Roorkee on 20.08.2010. The day of purchse it started giving mick problem (interrupted outgoing calls). I was advised by the dealer that if the problem persists or increses it will be get repaired or if necessary replaced. After few days the set again given to dealer with the compalint of its touchpad (specific key 7 not working in1 or 2 touch) and mike problem in outgoing calls.

Local service agency was not listing for its exchange and lodging my complaint for which Mr. J. P. Chaturvedi, Zonal Authority was informed on 28.08.2010 on his moblie [protected] at 1851 hrs.

Resulting I received Service Slip No. R[protected]After 7 days) and the cause/fault detected therein had been mentioned, “Water damaged touchpad which is not working. 7 key is not working” and I was told that aprox. 800/- to 1000/- would be charged for its reparing, change of pad etc. Firstly this lapse of time be discouraged.

I am a Senior Scientist (Ex.) and a Senior Citizon as well. I am stranged and not convinced with the falt detected in first instance without mentining any proper secification etc. and tentative repair charges accordingly. I believe and afraid that a used or defective phone has been thrusted upon me.

since the set is brand new and under warranty, I would request that local autorities be advised to replace the said mobile phone immediately so I may avail still better services provided with reputed LG products.

Your early and favorable action would higly be appreciated.

Thanking you,

With warm regards,

Yours,
G. R. Kishore (Gopal Raju)
Ex. Scientst (CSIR Lab.)
30, Civil Lines
Roorkee – 247 667
Contact : [protected]//[protected]
Email: [protected]@yahoo.com/[protected]@gmail.com

CC: For information and needful action please.
1. M/s Geetanjali Telecom, LG Service Centre, BSM Tiraha, Roorkee through post
2. M/s Geet Ganga Telecom, 205, 22, Civil Lines, Roorkee

i had purchased one lg dvd recorder model dr275 when i was in usa in 2009.this item has worked hardly for 6 months. i complained to lg india for repairs but it appears lg india are not aware of this product. they do not even understand my complaint. it is useless to even talk to them.the part in question is its lens bearing part no708-st014757dr275-w aa3 eaz 36033788 opticalblock with pcb. is there any body who can supply this part or repair this dvd recorder