LG Electronics Complaints & Reviews

Hi,
Window AC
EMERGENCY
LG technician came . Did some part replacement. After five hours around 10pm there is heavy noise. bust and SMOKE ., burnt smell.
I CALLED call centre immediately. NO USE. They say switch off the AC.
I am telling emergency , AC unit bust and smoke becaue of your wrong service

They are cool .. no action. Simply disconnect the call. Ihave to speak to Vinay, Pavan, Aditya,
to reach Devendran floor supervisor. They disconnect or transfer every time ask for info. Irritating customer.
They transfer call among theselves.

The call centre said My complaint dated 28 sep is closed. Then they take fresh complaint for the same problem.Today for this problem they say they will open new complaint.

This is totally not acceptable. How can u close without resolving problem. THIS Burning is due to wrong service did today.
Today smoke burning DUE TO WRONG SERVICE.

YOU ARE SIMPLY PLAYING WITH THE CUSTOMER..
NOT Trustworhty ..
WORRIED CUSTOMER

Ramesh
Chennai[protected]

I purchased LG mobile phone model KP-500 IMEI NO. [protected] vide bill no. 25611 dated 28.10.09 from Celluar's Kota-7 for value Rs. 8400.00.
The mobile starts giving problem since beginning like getting hanged on its own very frequently, connectivity problem even in the area where other make mobile gives very good connectivity of same same service provider.
Since last one month it has become total out of service & its touch screen is totally dead. I am trying to get it repaired since last one month , but I cold not get it so far. It is an unfortunate part of customer to buy such a inferior & poor quality products of LG on high cost. Really LG mobile are hopeless. In my opinion , LG India should get refund full money of its product for all those customer who wants to get their refund.

In view of above , I immediately want to get full refund of LG defective mobile set.

purchase one month ago
display of camera disapear


the pictures taken from it is attached with

please send the reason of failure and near by service center address

The above AC in my pizzeria was bought on Sept 4, 2009 and has had leakage/cooling issues a couple of times over the year. Two weeks ago (mid-August 2010), the AC stopped functioning and LG technicians took it for repair (LG Complaint No [protected]). I was told that the cooling coils have to be replaced. After another two weeks, after repeated phone calls, LG informs us that the part is not available for another 20 days! On top of that, they state that since the warranty period expires on Sept 4, 2010, I would have to pay for the replacement. Why should the consumer be penalized if the part is unavailable at LG's end!
In the interim, neither have they offered an alternative option as I have stated repeatedly that my pizzeria is losing business daily due to lack of air conditioning. The heat generated from the pizza oven makes it impossible for my dine-in guests to sit inside and for my staff to work effectively. I am still awaiting a response.

This is pathetic service. I will never use LG products in the future for any of my pizzerias.

Dipshikha Chaliha
CEO, Pizzaroma
Lokhandwala, Andher (W)

Dear Sir,
We have bought LG Front loading Direct DRIVE Washing m/c ( model no: F1256NDP)6Kkgs on 15th May 2010.

Since then whenever we use the machine, there is water leakage from the front drum, this problem was identified by LG service person during his visit. He asked us to register a complaint over phone and were allotted compaint no.C [protected] on 29th July for replacement of the faulty drum.

Since then we have been following up with LG service dept. and SONYMONY( Dealer) but there is no response.

We request you to look into the matter by taking this issue with LG.

rgds,
Devendra Wadnerkar
[protected] / [protected]

My relative, Mr RK Gupta had bought a Double Door LG
Refrigerator (Model Number : GL 405YVQG4) from a dealer (Navrang
Audio Video, D-10, Vikas Marg, Laxmi Nagar) on 8th August 2010.

But when the refrigerator was received, the dealer advised not to open
the carton, till the time a company representative visited.

The company representative visited an opened the carton, and it was
found that :-
- Body dented
- Wheel at the base was broken
- The trolley was broken

The company representative mentioned that it will take ATLEAST 7-10 days for replacement, which I think is unbelievably long time for a replacement.

The dealer when contacted, was completely indifferent about the issue, and stopped responding to calls.

And then the drama started from LG electronics' side.

After the first mail on 15/08/2010, waiting for a response from LG, which never came, I had to personally call up Mr. Sumit Bajaj (Service Manager – Delhi), and he put me in touch with Mr. Kapil Kothari on 19/08/2010.

Mr Kapil, mentioned that he will check with the logistics, and he called back to inform that it is not available in the godown. He mentioned that he will check with the dealer, and later got back to me, that no dealer had it available (which was highly surprising that LG has refrigerators to sell to new customers, and none for a customer who has already paid the full amount atleast 10 days back)

He mentioned that he is getting a new shipment from Pune, and will the refrigerator will be delivered by 22nd August 2010 before 2 PM. Having no respite, the customer agreed to wait.

No communication was received from LG till 22nd Evening, and when I called up Mr. Kothari, and he checked, I got a call from Logistics team, saying that it will be delivered tomorrow (23rd August 2010) for reasons known to LG. Also, we had agreed that a sealed carton to be delivered and opened/checked in customer's presence.

The next day, a piece was sent, in open condition (against earlier commitment of a Sealed piece, and the reason mentioned was it was being checked). After an argument with Mr. Kapil And Mr. Sanjay (from Logistics), the customer agreed, but a deep and visible scratch was found on the door.

When I escalated the issue to the above mentioned people, they mentioned that 'the door' can be changed, with the earlier refrigerator (which was a shocking solution from a company like LG, for a new refrigerator) as they do not have a new refrigerator in their stockyard. Ten minutes later, vegetable tray was also found broken.

Mr Kothari mentioned that there are no refrigerators available in their stock to replace and told us categorically that we will refund the amount (which was no solution in my mind, the customer having invested in search, and then blocked their money for ~20 days).

After repeated arguments, the customer decided that they have had enough of LG's products, and they would want to return both the refrigerators (the earlier damaged and the present piece (damaged again) right away, and take the refund.
At this, Mr. Kothari refused to take the 2 pieces away, mentioning that we will only take away 1 right now, and will only take away the 2nd when they refund, which is highly disgusting and illogical.

I demanded the following :-
- Immediate taking away of both cartons (refused for reasons unexplainable)
- immediate refund to enable the customer to buy a new one (Reason mentioned : the refund will be from LG, which will take 10 days etc etc)
both of which were refused blatantly (in bitter tone), adding that they can't be done anyway, whatever the customer chooses to do.

I demanded that either LG should refund immediately, or at the worst case, ask the dealer to pay up the amount right away.

To which Mr. Kothari mentioned that he will 'check' with the dealer (shocking that LG has no bargaining power in front of its dealers). (I had to argue for a good 40 minutes to get him to ‘check’ with the dealers)

He got back to me the next day, that we can go to the said dealer (Navrang Electronics) and buy something else. to which I flatly refused, that I should be given a free will to choose from where I buy. (having received no response from the dealer, would never want to go back to the same dealer)

At this they expressed complete helplessness and mentioned, that you can do nothing but wait.

Today, its 2nd September, and we have recieved no response either in written form or telephonically, and neither we have recieved the refund amount.

The customer having paid the full amount on 8th August 2010, is still
- Without a damage free refrigerator
- Has a damaged refrigerator which LG would not take away
- No refund to enable new purchase

This kind of a treatment is bizarre and unheard of in customer services, and from a organization that lives by its so-called "Service Standards".
The customer was left to fend for this own, and that too after having paid the amount in advance.

I am completely disappointed by the organization and utterly disgusted and frustrated.
This event has caused me immense mental and emotional trauma (on account of dealing with people from LG), and immense mental harassment.

Any representatives from LG, please take notice and settle the matter.

Customers, please read this and tread with caution. Would not recommend this brand to anyone.


Best regards
Gaurav Aggarwal
+91-[protected]

Dear sir,

I had purchased an LG KS660 about two months ago. A month later touch screen was not working properly and sometimes it is hang while operating . I went to Wardha LG Service station. I was informed that the problem will be solved within a week because touch screen is not avalilable now it will come from delhi.
Evertime, i went to ur service station I got the same answer "Ho gaya hai"You will get your phone within 2 days. Now over a 20 days later, I am still getting the run around and each week still they told me I takes another one more week to to change the touch screen.I had talk to senier authority also Mr chandrashekar (LG service station,Nagpur).He is not also replying well.


My service slip Receipt no-R[protected]
Center Code-INO18754MUB00168 (LIBRA ELECTRONICS)

Firstly the phone is not a cheap model. Secondly with all the publicity surrounding the phone the quality of service, response and commitment of the company, leaves a lot to be desired.

NEVER, EVER BUY AN LG PHONE. THE PRODUCT MAY LOOK GOOD, BUT THE TRUTH OF A COMPANY ONLY COMES OUT IN ITS CUSTOMER SUPPORT AND COMMITMENT


Regards,
Rahul

Dear Sir
I had purchased LG s 500v mobile on 4 th aug. 2010. Incoming & outgoing voice is not clear. also ring tone volume is lowered down by 60 %. so i want new mobile or give my money back. hanset is under warrenty .

Regards
Sanket

Dear sir,

Subject : Request for Replacement of LG Mobile, GD510, Serial No. 004KPWQ724961 purchased on 19.06.2010 from M/S Geet Ganga Telecom, Civil Lines, Roorkee.

Subject phone was given to M/s Geet Ganga, Roorkee on 20.08.2010. The day of purchse it started giving mick problem (interrupted outgoing calls). I was advised by the dealer that if the problem persists or increses it will be get repaired or if necessary replaced. After few days the set again given to dealer with the compalint of its touchpad (specific key 7 not working in1 or 2 touch) and mike problem in outgoing calls.

Local service agency was not listing for its exchange and lodging my complaint for which Mr. J. P. Chaturvedi, Zonal Authority was informed on 28.08.2010 on his moblie [protected] at 1851 hrs.

Resulting I received Service Slip No. R[protected]After 7 days) and the cause/fault detected therein had been mentioned, “Water damaged touchpad which is not working. 7 key is not working” and I was told that aprox. 800/- to 1000/- would be charged for its reparing, change of pad etc. Firstly this lapse of time be discouraged.

I am a Senior Scientist (Ex.) and a Senior Citizon as well. I am stranged and not convinced with the falt detected in first instance without mentining any proper secification etc. and tentative repair charges accordingly. I believe and afraid that a used or defective phone has been thrusted upon me.

since the set is brand new and under warranty, I would request that local autorities be advised to replace the said mobile phone immediately so I may avail still better services provided with reputed LG products.

Your early and favorable action would higly be appreciated.

Thanking you,

With warm regards,

Yours,
G. R. Kishore (Gopal Raju)
Ex. Scientst (CSIR Lab.)
30, Civil Lines
Roorkee – 247 667
Contact : [protected]//[protected]
Email: [protected]@yahoo.com/[protected]@gmail.com

CC: For information and needful action please.
1. M/s Geetanjali Telecom, LG Service Centre, BSM Tiraha, Roorkee through post
2. M/s Geet Ganga Telecom, 205, 22, Civil Lines, Roorkee

i had purchased one lg dvd recorder model dr275 when i was in usa in 2009.this item has worked hardly for 6 months. i complained to lg india for repairs but it appears lg india are not aware of this product. they do not even understand my complaint. it is useless to even talk to them.the part in question is its lens bearing part no708-st014757dr275-w aa3 eaz 36033788 opticalblock with pcb. is there any body who can supply this part or repair this dvd recorder

REQUESTED SIR, I Mr. D R Setpal a true customer had taken LG tv from RELIANCE showroom opp. vashi rly. station navi mumbai on the last week of DEC. 2008,due to some technical problem, which one of LG SERVICE MEN mr. Vishwas Bapan [protected] visited to my resy. & had been ordered for that part at service centre tel. no.65100909 before 2 months back, since from that period i m in a type of mental torture by ur LG service,because as i do have paid my harden earn moneyso pl get my job done sir pl with ur kind support. if my llllllcd technical fault is not repaired within 3 days u all r inviting me to go for MEDIA/CONSUMER COURT/ANY LEGAL ACTION WERE U R BEEN PROVENAS DEFAULTER & pay me back my paid amount for the product or giving me other set of lcd by exchanging. pl i m waiting for the positive reply. urs only MR. DHARMESH R SETPAL correspondence add.

Purchased LG washing machine Model No.WT 7239 KS on 6.6.2010 thru Urmi
electronics(Bill No.25919 dt.6.6.10),Thane.On 24th Aug.10, personally visited shop and lodged complaint about not working the machine as "Dead".They noted this in their register and said mechanic will come within a day or two. Moreover, they gave me a customer care tel.no.as 39889999 which is only ringing but not attended by anybody till today. Contacted shop many times but only reply is mechanic will come anytime. Since both o[censored]s are working,finding difficult without machine. Nobody is responding positively. I am fed up and if problem is not solved,planning to go to consumer court.

Sir,
This is Maj RN Sharma from Ferozepur, I had purchased a Laptop LG Citrine GM 45 (RD410-G.ADT4A2) at DS Associates, Ferozepur Cantt vide their Invoice No Retail/1390/08 dt 02 Jan 2009 from the date of purchase i was facing lot of problems the vendor said that the OS will be installed by them and the total cost of the laptop was Rs 37500/-. And recently my system was giving some problem which i presented at LG Care Ferozepur, they said that display cable is faulty and it has to be replaced they had given me 5 days time on 02 Aug 10 I visited the LG Care, now even a lapse of 3 weeks the spare has not reached by them as intimited.
The service is totally disgusting. I have no words and am frastruted by purchasing this kind of product. I request u to kindly resolve the problem at the earliest.

My email ID is [protected]@yahoo.com.

I filed a complaint regarding my washing machine.complaint id c [protected] .
I could not open the door of washing machine after washing the cloths.A technician was sent to my place &
he ended up breaking the glass &manually picking the door apart.
now I am supposed to pay for the door rs.2600 excluding service charges plus taxes.
I believe that the door was in good condition & the lock could have been repaired professionally.
Replacing the door is unnecessary expense for me.
Please look in to the matter.
thanking u
Mrs.Lata Tambraparni
c 2 93 Goyal intercity
Drive in road
Ahemadabad
[protected].

I purchased a LG Microwave Oven Model No MC-7687-AB, from a shop of Gondia on 22.08.10. From Shop keeper I was told that to install and user demo I have to contact to the Customer Care centre and they will send representative. Accordingly I contacted LG Customer sevice Toll-free no and they told me that within 48hrs I will got a call and within 72hrs my case will be attended. They also gave me the complaint noC[protected]. After 48hrs without any call from anybody i found the mobile no of LG Nagpur [protected]. I called that person 2times and he gave me a mobile no of somebody, then I called that no and he gave me mobile no of LG service engineer. I called that person he told me he can probably attend my case on 29/08/10. I purchased the item and for last 4days this item left without any use.
I have a question that if they can not attain the customers problem then why they would tell us that within 72hrs they will solve our problem.
Now a days if any company taking 7days to attain customers problem then I am very sorry to say that LG has the poor Customer Service.

Respected Sir,

This is to inform you that I had bought LG 3610 handset on[protected] from your dealer Raj Collection ( Borivali (West) to 1400/-Rs., but after a month the Instruments stopped working properly. We went to the dealer and he quoted 3228/- Rs. as repairing charges.
Instruments was of 1400/- Rs. and repairing charges are 3228/- Rs. which actually is in Warranty period. We buy LG product due to its quality and service, we would not expect LG to give such kind of service to its prestigious customer . Please look into the matter and change the Instruments into new one. Please positive reply as soon as earlier.

PURCHASE DATE :[protected]
ESTIMATE MEMO DATE :[protected]
MODEL NO. :- LG - RD3610
SKU :- HSLG10K1ZZZZ
MSN :- 908CYEA0761228
RSN :- RLGHS[protected]

Thanking You,
Your Truly
Mr. Shirish Shah - [protected] / [protected]

Recently, 1 week back I had got the FBT part in my LG Ultra slim Tv changed from one of the engineer from LG Service centre, Tilak Nagar, however, since then I m continously facing problem in Tv's internal display system.

I m fed of calling Lg customer service every time but they don't respond to my complaints in one go, i mean is this the kind of service you guys are offering to your customers, pathetic....why can't the engineer repair the TV in one go.
Have they been trained well in their field...Please look into this complaint urgently for your own sake.

Purchased 02 Nos LG Split AC of 1.5 and 2.0 Tons in the first week of MAY 2010. Installation was done and complaint was given to the service engineer and to AIRCON Services regarding the scratche seen on the front panel. A numeber of complaints were given to LG service centres and engineer was sent for inspection. He had assured to replace the panal.
But till date we have not received any feedback on the same inspite of giving repeated complaints and even after speaking to Mr. Vaibhav(area manager - thane region)

Pls let us know the further course of actions to be taken...

Thanks,
DEEPAK

HI, I PURCHASED A LG GD51O COOKIE PEP HANDSETS ON 10TH AUG 2010.FROM THE VERY FIRST DAY IT STARTED GIVING ME NIGHTMARES ,SOMETIMES IT WILL REBOOT ON ITS OWN AND SOMETIMES THE BATTERY AFTER FULL CHARGE WILL RUN OUT AFTER HALF AN HOUR EVEN ON STANDBY MODE.IT ALSO STARTED GIVING DELIVERY REPORTS ON ITS OWN ..FOR EXAMPLE IF I SEND A MESSAGE TO A PERSON X IT WILL SHOW THE DELIVERY REPORT FOR THE PERSON Y.SOMETIMES IT WILL SHUT DOWN AND WILL COME UP AGAIN AFTER REMOVING THE BATTERY.WHEN I APPROACHED A SERVICE CENTRE(Ritz Mobicare,Address: 10, Wing-A, Jai Ganesh Vision, Akurdi, Chinchwad , PCMC- 411033,Phone: Home[protected] | Cell[protected] ) IN PUNE THEY WERE VERY RUDE AND EVEN SAID THAT THE DEFECT WAS IN MY SIM CARD BECAUSE THEY USED THE MOBILE WITH THEIR SIM CARD AND IT WORKED FINE.AFTER INSISTING TOO MUCH THEY SAID THEY WILL GET THE DEFECTIVE PART REPLACED BUT THEY WERE NOT READY TO ADMIT THAT THERE WAS ANY DEFECT IN THE HANDSET.I AM REALLY VERY VERY UPSET BY ALL THIS .IMAGINE SPENDING THOUSANDS OF HARD EARNED RUPESS AND GETTING A DEFECTIVE PRODUCTS.SOME OF MY FRIENDS ARE ALSO USING THE SAME HANDESET AND THEY HAVE BEEN EXPERIENCING THE SAME PROBLEM.LOOKS LIKE THERE IS SOME MANUFACTURING DEFECT IN THIS PARTICULAR MODEL BUT THE COMPANY PEOPLE ARE NOT WILLING TO ACCEPT.I WOULD RATHER SUGGEST THEM TO RECALL ALL THE HANDSETS OF THIS MODEL FROM THE MARKET.I HAVE DECIDED NOT TO BUY ANY LG PRODUCT IN THE FUTURE.

ROBIN
PUNE pimpri
robinhood.[protected]@gmail.com

i am your very good customer... i am the proprietor a big firm which is called P.C. Jewellers....... let me know you that i have 3 split ac, 1 window ac, 1 22" lcd and a double door refrigerator of LG...... and whatever product i use to buy is from LG and i refer LG to my friends.... But let me say you that i am deeply hurt through your service centre which is located in dist- Nagaon, State- Asssam..... i always face a lot of problems from the incharge of your service centre which is named Mr. Bhadra Bora.... whenever i call to him for getting my split ac,s for servicing, he sends the persons after at least one week and after calling him for at least 20 times...... he always use to make excuses that he dont have much staff to finish the complaints... staff has not come today... staff has went somewhere else..... what can i do.... one day i asked one of his service person then he told that in our service centre there are only few person to lookafter the complaints and they told that we have to cover not only 1 district but 2 or 3 districts.... now let me ask you where should your customers go??????? if your service centre which is in Nagaon, cannot lookafter the complaints of your customers then you should put some more staffs to finish the complaints.... but i think that Mr. Bhadra Bora of LG service centre, Nagaon, Assam is really not interested to keep your customers satisfied. i am very much angry not on Mr. Bhadra Bora but on LG electronics...... Because, i think, you never keep a eye on your service centres..... I need you to take a very good step against Mr. Bhadra Bora not because for my complaint but for your sake to keep your customers satisfied.... and one more thing... if you are still getting confused that i have a lots of products of LG... then please send me a mail then i will send you all the cash memos of all the products trough mail.... My name is Mr. R.K. Soni, P.C.Jewellers, P.O. Haibargaon, Dist- Nagaon, ASSAM-782002. hope for your reply at thre earliest......