LG Electronics Complaints & Reviews

My LG Split AC remote is not working. I called the toll free number they asked me to contact the local LG service centre to repair the remote or buy a new one. The person also advised me that I can visit the service centre to avoid the service charges and I need to pay only the cost of the remote. I called the LG service center in Sahid Nagar Bhubaneswar and went there with my defective remote. They accepted the defective remote for repair and promised to complete the job by next day. The next day, i went there again as per the promised time, but even after waiting for 30 mins, they could not advise me on the status of the repair...reason the person (Anand) who accepted the remote from me was not in. After that I have been calling them everyday and sometime 3 - 4 times a day to follow up on the repair status, but they just keep on promising next day. After I pushed very hard, Mr Anand agreed to send a new remote or the repaired remote on the 5th day. But even after that and after another 5 calls from me, finally the serviceman arrived with a remote. My goodness...he did not even check if that remote was working. that was a dead remote and the was asked by Mr Anand to collect Rs.643. Rs 202 for the remote and Rs 441 for the service charge. First of all, as advised by LG, I drove to the service centre to avoid the service charge...secondly; they sent the remote after 20 odd follow up calls from me and now Rs 441/- for delivering the remote???? Is this the way reputed company like LG want to make money??

Pranab
Bhubaneswar

purchase from M/s CoolestOne, Rahe Murtaza, Near Ekta Bihar,Rampur LGTV Model No. 21FU8RGE SR.NO.810BLZWO1445 GURANTEE CARD SR.NO.[protected]+2) SPECIAL GURANTEE pURCHASE INV.NO. 833 DT- 26.10.08 .
PROBLEM IN T.V. JUST NOT WORKING . I HAVE ALREADY COMLAINT LODGE IN RAMPUR CITY ON 14-10-10 MOBILE NO. [protected] MR.SUNIL JI (LG.CUSTOMER CARE).THERE IS NO ANY PROPER RESPONE AGAINST MY COMPLAINT .I THINK THAT THEY ARE NOT INTERESTED TO SHORTOUT MY COMPLAINT .


THKS

ASHOK DAS
DAS NIWAS, RAMNATH COLONY,
CIVIL LINES,RAMPUR
MOBILE NO.-[protected]
EMAIL ADD:- [protected]@gmail.com
das.[protected]@yahoo.com

I bought an LG S5200 mobile handset spending Rs. 9000+ but after one year i found its battery not working. So I bought a battery by paying Rs. 700. After another year, the battery again failed. I searched a lot (Whole Kolkata & Durgapur of West Bengal) but couldn't find a battery. When complained to LG Customer Care through e-mail, they just washed off their hands by replying with that they stopped producing that handset/battery. Please help.

i am anurag daga(complaint no.-C10A1217178). i had bought a computer a month back . two of my wires got fused due to loose connection in the power plug of the monitor. i had complained and the next day a representative had come too. He told that it would be repaired by the next day or so .ten days have passed i have been continuously been calling them they tell us that they do not have the parts.It has caused a lot of problems i want to get that repaired as soon as possible
Thank you for your help...........

Hi , my no is[protected] I want my puk code reply as soon as possible

mobile GX300 dual sim purchased in first week of October 2010. battery gets drained within 24hrs without any usage. On first day of visiting service centre in Mumbai, they make a note of the problem, collect the handset, give you the receipt and ask you to come next day. During next day visit, they make you meet the technician and then he asks what is the problem and you are given assurance that we will check it thoroughly and let you know. So your two days are gone without mobile and that too a dual sim mobile. Plus your two days visit to the service centre and that too taking a leave from your office.
Is this the way a world renowned company give service? do they keep any track on their service centres or they just appoint anyone who has 200sq.ft commercial space and ready to invest?
i was told that the problem can be with the battery or with the motherboard. I have not collected the mobile yet and don't know what will be the answer.
If it is battery problem i want battery replacement and if it is motherboard problem, I want handset replacement.
I hope LG guys are reading complaints on these websites.
Just by spending crores of rupees on advertisement is not going to help. I have many LG products at home and I was expecting a much better service from this company.
I am just waiting for the solution to my mobile problem.

Will update on my complaint after getting my handset back.

I purachase a LG GD510 mobile handset from ahmedabad on 26th June-10. I have problem with the handset's touchpad on 15th July-10 and i went to ahmedabad to repair it.Than i got my handset back on 15th Aug-10. Then again same problem with my handset on 20th Oct-10 and i went to ahmedabad again.
So I have a question I paid 6200/- rs. cash then my handset have problems whitin 3 months
I want to replace my handset or my money back.
my mail id is : amishpatel.[protected]@gmail.com
my contact is : +[protected]
plz take action about the complaint immediate

i brought LG washing machine from Vandana Distributors nashik. it took 2 days to deliver the machine at my door step.
i called customer care they told me one of the service engineers will contact me in 3 hours & in 24 hours the demo & installation will be done.an engineer named SAGAR (mob:[protected]) called me n said that he will be coming @5 pm at my house, then around 5:30 i had to call him so he said he'll come tomorrow around 11am. next day i called him around 1pm he said he is out of station he will send another man, he called me around 4:30 pm he said he will come around 11am next day.next day i called him i called directly customer care, a guy named SALMAN attented my called saying he is sorry on behalf for the late service, he said the installation will be done maximum till evening & he gave me nasik's head services a lady named mrs patil(mob:[protected]). i called her around 6pm, she said it will be done same day before 8pm but a person mr X(mob:[protected]) said he will come around 11am next day. next day i called mr X around 12noon he said that company is loads of customer to attend so it takes time, he will reach me around 1pm.
after that i called again customer care n they gave my no. to service center in nasik {[protected]}. then a person named SANDEEP called me saying that service engineer will come at my place exactly @ 2pm.
but once again it didnt happen, then i called at service center[protected] around 3 pm, I dont remember the persons name that picked up my call he said service engineer will come but i said that i want to speak to their service manager so he transfered call to service manager his name is BALERAO. he said that they have loads of customers to attain then there were some rude words exchanged and at the end he said "Tumne koi esaan nahi kiya LG ki machine leke" [censored]ing son of B****.
After few i gotta call from earlier service engineer SAGAR ( mob:[protected]) he said he will be coming around 3:45 pm.
he came at that time n while showing demo he said " we have loads of customer to attend" then i said " in todays competitive world nobody( read customers) waits for any company"
then SAGAR replied " tumne LG ki machine kharidi hai LG company ko nahi"
see the way talk to their customers [censored]ing son of B****.
i would rather say purchase from samsung or some other non reputed company, they will give good service.
LG means LOWER GRADE [censored]ing S**T company

DEAR SIR/MAM,
MY NAME IS AJAY GROVER AND MY CONTACT NUMBER IS[protected].[protected]I REQUEST YOU TO PLZ HELP ME OUT FOR MY PROBLEM WITH LG CUSTOMER CARE...I HAD PURCHASED A LG MICROWAVE AND IT IS GIVING PROBLEM AGAIN AND AGAIN.....ITS WARRANTY IZ OVER ..SO THEY TOLD ME TO DOES ITS AMC OF RS.850/- WITH THIS AMC THE CUSTOMERS WARRANTY IS EXTENDED FOR ONE YEAR ..I HAD TAKEN MY MICROWAVE TO THEIR SERVICE STATION ON THEIR RECOMENDATION SEVERAL TIMES..THEN IT WORKED OK FOR 5-6 DAYZ ...NW AGAIN IT IS GIVING ME THE PROBLEM..AND THE LG SERVICE AGENTS ARE ASKING ME TO BRING MICROWAVE TO THEIR STATION AGAIN..BUT ITS NOT ACCORDING TO THEIR RULE..THEY PROVIDE HOME SERVICE....SO PLZ HELP ME OUT BY SOLVING MY PROB...I SHALL BE VERY THANKFUL TO YOU

KM335 LG Mobile Phone bought in January 2010 at Kolkata.

The phone worked for 10 months then the keyboard went unresponsive. LG service promised to repair it within Warranty in 2 days but still not received it even though 12 days passed from Promised date.
Service centre said please phone "tomorrow" for the 6th time......going on for last 6 days.
Should I take LG to Consumer court ???

Thanks
AMIT

dear prasad,



i request u r intervention to initate action aganist culprites who are spoling u r lg company image
name:- srinivas chary [protected]
sunil [protected]
B.krishna [protected]

NOTE :- further the same will be esculated to MR THAVAMANI & MR RJ PRASAD


----- Forwarded Message ----
From: Ramesh Ratnma <[protected]@yahoo.com>
To: [protected]@lgindia.com; [protected]@lge.com
Sent: Mon, October 18, 2010 11:49:30 AM
Subject: service technician compliant

dear sir,

One o[censored] r employee mr srinivas chary & mr sunil working in ameerpet branch. They are giving two estimation, one is in the name of lg company and the other one is there personal one and they had open the new service center which is located at 2-2-61/26/1 Ayyappa swamy temple road, vinayaka nager,Amberpet, [UNIVERSAL SERVICES].

mr srinivas chary [protected]
mr sunil [protected]

so why the reason i am sending u the mail is that u be alert and make an enquiry on that technician.i[censored] make any delay u may lose u r other customers also.



THANKING YOU,

RAMESH

Hi,

I am really disstisfied from the service proved by LG Elctronics. I wanted to speak with LG for repiaring of my Washing MAchine and after a lot of effort , finally after a fornight on 23rd Sept 2010, Mr. Parsuram from LG services [ Fair Deal Services ] came and picked up my faulty washing MAchine . Challan number was - 455. He confirmed that , they will provide a replacement till the time my machine gets rectified , but they never gave any replacement.

Now It's almost amonth & I don't have any clue as to what are they doing.

Please see the following Trail mail for exact picture :-

[COLOR="red"]From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: manavi manas <[protected]@yahoo.com>
Sent: Thu, 7 October, 2010 4:33:07 PM
Subject: Re: sorry

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an
immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Atul Wadhwa
on his mobile number [protected].

Thanking you and reassuring you of our best services always.


Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)



manavi manas
<[protected]@yahoo.co
m> To
[email][protected]@lgindia.com[/email]
10/07/2010 09:54 cc
AM
Subject
sorry



Hi Shweta Puri

it seems that LG people are not able to repair their machines...if that is
the case i want my machine back so that i can get it repaired from
somewhere else...you people are not even bothered to even revert to the
mails.....
ritu

From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: manavi manas <[protected]@yahoo.com>
Sent: Wed, 22 September, 2010 5:30:38 PM
Subject: Re: Complain Registration from [url=http://www.LGINDIA.com]LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine[/url][protected]

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an
immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Atul Wadhwa
on his mobile number [protected].

Thanking you and reassuring you of our best services always.

Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

manavi manas
<[protected]@yahoo.co
m> To
[email][protected]@lgindia.com[/email],
09/22/2010 10:06 [email][protected]@lgindia.com[/email],
AM [email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email]
cc

Subject
Re: Complain Registration from
[url=http://www.LGINDIA.com]LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine[/url][protected]


IS ANYBODY LISTENING OR MY REPEATED COMPLAINTS ARE FALLING ON DEAF
EARS????????????


this is height of ignorance.LG is supposed to be a company who value its
customer but no such thing has happened in my case...


provide me with a solution asap.....

ritu verma


From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: [email][protected]@yahoo.com[/email]
Sent: Fri, 17 September, 2010 4:48:30 PM
Subject: Re: Complain Registration from [url=http://www.LGINDIA.com]LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine[/url][protected]



Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an
immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on
our service ID [email][protected]@lgindia.com[/email].

Thanking you and reassuring you of our best services always.



Thanks & Regards
Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)


|[protected]+[protected][protected][protected]|
|Complaint No|[protected] |
|[protected]+[protected][protected][protected]|
|Name |ritu verma |
|[protected]+[protected][protected][protected]|
|Email id |[protected]@yahoo.com |
|[protected]+[protected][protected][protected]|
|Address 1 |33,first floor, |
|[protected]+[protected][protected][protected]|
|Address 2 |Jaipuria enclave |
|[protected]+[protected][protected][protected]|
|Address 3 |Kaushambi |
|[protected]+[protected][protected][protected]|
|Landmark |----- |
|[protected]+[protected][protected][protected]|
|State |Uttar Pradesh |
|[protected]+[protected][protected][protected]|
|City |Ghaziabad |
|[protected]+[protected][protected][protected]|
|Pin Code |201010 |
|[protected]+[protected][protected][protected]|
|Std Code |0120 |
|[protected]+[protected][protected][protected]|
|Phone No |4291203 |
|[protected]+[protected][protected][protected]|
|Mobile |[protected] |
|Number | |
|[protected]+[protected][protected][protected]|
|Product |Washing Machine |
|[protected]+[protected][protected][protected]|
|Subcategory |Front Loading |
|[protected]+[protected][protected][protected]|
|Appointment |16/09/2010 |
|Date | |
|[protected]+[protected][protected][protected]|
|Type of |Complaint |
|query | |
|[protected]+[protected][protected][protected]|
|Remarks |I am using LG front loading washing machine.(Capacity-5.5Kg,|
| |Model No. WD-85260NP).its drum is not rotating.i have lodged|
| |a complaint some 15 days back and was told that service |
| |engineer will visit in 24hrs time.no one has contacted us |
| |since then.my complaint no. is:C109.please treat it as |
| |urgent.... |
|[protected]+[protected][protected][protected]|
| |
[protected][protected][protected]|[/COLOR]


Now , we are totally clueless as to what to do. Finally after lot of efforts I called up Mr Sunil Wadhwa - [protected], & asked him about the status. he told me that he will call back in 10 minutes after checking the status. BUT As expected I didn't get any call. Then I called him after 2 hours & he again told me that he is yet to get the details & some mr. DILIP [ [protected] ] is calling me with the status . he put me on hold & then disconnected. Then my wife Ritu verma [ She was co-ordinating for this since very begining ' recd a call from Dilip & he told that they are not getting the spare part { Dreum }, hence the machine is still not rectified & is looking for this & will try getting this fix ASAP.

Then I called DILIp but he didn't pick up the call [ As expected ]. I am totally clueless as what to do. they are not reverting, not showing any repsonsibility. very careless & rude attitute of the employees. I have lodged a complaint on LG cenbtral customer care number as well [ BUT they dont even know how to communicate, so I don;t think anything gonna happen through them ]

Now, request you to please get this complaint registered & let me get my washing machine back from LG.

A highly dissatisfied Customer of LG

Nishit Verma
[protected]

Bought a LG Lcd tv last year. It has konked out with no power supply reaching it. Despite calling up continuously everyday in the past week at their customer care number [protected], no technician has yet even cared to call. Each call to the customercare number is responded by a man/woman with an impersonal, machine accent who keeps repeating that my complaint would be attended to soon. Calls to the dealer -Ideal Agencies, Trivandrum- from whim I bought too has been of no use. I will never buy a LG product in future as for them customer is crap.

WE HAVE PURCHASE ONE SPLIT AC 1.00 TON FROM LG SHOP. NOW THE AC IS NOT COOLING WEEL AND MADE COMPLAINT WITH LG CUSTOMER CARE UNDER COMPLAINT NO.C[protected]. 1ST DAY THE ENGINEER VISIT AND ADVISE TO NEED TO RE-FILL AND GAS AND WILL COME NEXT DAY ALONG WIT THE GAS KIT. ALREDY 15 DAYS IS PASSED AND NOBODY CAME TO FILL THE GAS. WHEN WE REMINDED WITH THE CUSTOMER CARE THEY HAVE PROVIDE LOCAL SERVICE CENTRE NO.[protected], 1ST DAY THEY HAVE PICKUP THE CALL, HOWEVER NEXT DAY ONWARD THEY ARE NOT RESPONDING. ALREADY 15 DAYS IS PASSED. SO LG IS CUTOMER SERVICE IS VERY POOR.

Hi,

I logged a complaint for my compressor and it got rectified on 29th Sept 2010. The repair centre is suppose to check the Coils for any leakage or probable leakage and fix those before filling gas and sending it back. But the gas leaked in next 8 - 10 days and I raised complaint again on 14th Oct and now they are asking the Gas filling charges. There is still gas in the AC as it is leaking slowly confirming the fault of Technical centre of not reparing the machine fully.

This is the fault at the Service centre Technician and they should be penalized for this but they are penalizing me (Customer).

Moreover, there is no channel of escalation or contact details of nodal officer given on website to raise the complaint at higher level. The Service head number provided by Customer care is of some IVR and no one picks the phone.

I believe that maintaining the Quality of Work is responsibility of LG and not the Service centre and Customer should not be penalized for this.

Good morning,
My Name is Vipin Dattani
I have bought your LG SXS Refrigerator

This is third time this year I had this problem.
I had requested and log a complaint on 5th October and Complaint no is C10A0411813 spoke to your Vadodara Service point. I was told that there is no part for this Refrigerator and will need to order and should be here in 4 to 5 days. Its 9 days and still nothing !! I had reminded your Service center but no positive reply.

I used to trust your product but now loosing faith in it. The product should not have any problem but in last year only I had to call your engineer three times.! What is wrong !!!

This is not good. I think you are losing good customer who use to trust your product
I hope you can do something to put this right .
Yours very unsatisfied customer

Sir
Washing machine model no. WP-95163SD, SL no.001MGCU006867 Purchase date 23 Feb 10. this machine motor not working from 03 month. There are two complain given to the lg customer centre but no body is comning for rectification of this fault.So pls give the feeback

The above unit front panel is not working. Complaint no C10A1102984 was filled with LG call centre on 9 Oct 10. Despite daily reminder to call centre, no action or reply from LG Service Engineer. Call centre gave no of Customer Care Executive Ms Sanjini (Mumbai) [protected], who does not take up the call. Local Service Centre in Andheri East (tel[protected] gave no of Service Supervisor Mr Ramji ([protected]) who also refuses to take the call.

Same instance was there last time(6 months ago) when their was a complaint. LG should disband their 2.1.1. service initiative as the same is a colossal failure

Sanjay Bhargava
[protected]@yahoo.co.in

Dear Concern,

I lost my mobile LG Cookie(KP 500) yesterday around 6.00 P.M near dahisar market area.I request you to block the instrument so the other person cannot use the sim in the mobile&handset.The following are the details of the insturment :

Model : LG KP500(LG cookie)
IMEI :[protected]
Date of Purchase : 05/06/2010
Battery : sn:002ipuc396670
I will be thankfull to you for your promt action.Also please let me know when the instrument got blocked.
My Contact Number : [protected]

I have bought LCD TV way back end of 2008 at Dehradun. Since this TV had wall mounting as well base mounting I initially opted for Base mounting by my own resorce. Now i am relocated to bangalore & looking installing my TV on wall. I have all the tools & necessary attachmnets available.The information provided is not at all sufficient in guidelines.If call up service centre I am being charged more than 700/800 Rs.
When i pay morethan 70000/- I have every right of information to be provided which is my consumer right.
Why cant i demand Rs 70000 as compensation towards mentally agonising to me apart from not providing the necessary information.
I have registered complaint & in response i recieved email also from person called SUNOJ MATHEW & also rudely speaking person called chandrakant bearing the Mobile No [protected].