LG Electronics Complaints & Reviews

I Bought the Fully Automatic Machine on Sunday from Kohli Electronics , Machine was Defective , and it was knew to the dealer and LG company . No action hs taken yet. Plz help me . I am attaching the scan copy of the original Bill. LG Engineer came to our house after several calls and my efforts. he said this Machine is defective , You will get the New Machine. Plz take some serious action against LG and get my Mchine Replaced immediately .


Regards
VINOD GUPTA
[protected]

I have purched LG / GX200 mobile handset from N.S.M. services 76,circular road ,near Ranchi Women's college,Ranchi contact No. [protected] , [protected] TIN [protected] vide his Retail Invoice SI.No. 2062 on dated 01.08.2010 and after 2 or 3 days I have been continously facing such problem that the set is always searching and call drops and set blackout and then restart. After the suggestion given by retailer I went to LG IT services , Capital Plaza , Purulia road, ranchi-1 on dated 10.08.2010. They have repair the set immediately. But again after one week the above problem continues, even its problem frequency increases. What can I do sir ? I am a very busy and responsible Govt. Officer. It is likely to impossible for me to daily or weekly visit your service centre and Mobile phone is mandatory for my job.
This defective Mobile set can create my major job problem, and it is only cause of your such defective set. How can I belive with LG Product. Kindly arrange to solve my such problem to change with a NON- Dfective Mobile Hand Set.
- Sanjay Prasad. Ratu Road , Ranchi (Jharkhand)

Hi there,

I purchased a NEW LG TV from Snehanjali Kalyan West on 01-Aug-2010. It was delivered at my residence on 02-Aug-10. The TV was having some colour problems. We felt that it might be due to some colour adjustments. We did some colour adjustments and it was still giving some problems. On 04-Aug-2010, we noticed another problem. At ad hoc frequencies the TV was automatically shutting off and restarting in around 5 seconds. We complained to LG Customer Care and an engineer visited our residence. He did something and as I was personally not available he told my parents that TV is working fine. The Complaint ticket was closed by them.

I logged another complaint with them as the problem became more severe on 10-Aug-10. The TV screen on all sides became extremely BLUR. An engineer came at our residence and confirmed that the TV is malfunctioning and a part needs to be replaced. We were astonished on this as a TV which is less than a week old is malfunctioning and a part needs to be changed. We requested for a replacement and he said it is not possible at his end. He went back and closed the ticket.

We logged another complaint and also escalated the matter to some Manager of LG Thane region. He said an engineer would visit and this time the engineer said that probably the Picture Tube needs to be replaced. We were wondering, what on EARTH is this happening. A new TV and the Picture Tube to be replaced.

We simply said that no part replacement is acceptable to us. We need a complete replacement of the set.

The Regional Manager said that this is not possible at his end, as there is a process of approval from HO for this.

I am wondering how the TVs are being despatched without doing the BASIC QUALITY TESTS of ensuring the bloody Picture Tube is atleast working fine!!!

I am not sure what the fate of our TV would be.

Just thought of informing all about the problem that we are facing.

Here are the TV details -
LG Model 29FG2FG5TG
Pet Name - Flatron Majestic 200
Product - 73cm CTV

Complaint Numbers -
1. Registered thru Snehanjali - Complaint number is not known to me
2. C[protected]
3. C[protected]

Regards
Poor LG TV Consumer

i have bought a refrigrator last year on 25-09-09. i have problem with it's defrost system since last six months i have registered many of complain in lg customer care to regarding this problem my request status is
request no date
1. c [protected] [protected]
2. c[protected] [protected]
3. c [protected] [protected]
4. c [protected] [protected]
5. c [protected] [protected]
but every time i get a unsatisfactory answer by lg.they have ensure me that there no technical problem in my refrigrator and we are not able to solve the problem and we will replace your refrigrator soon. but i have not get any answer by them yet.i am very dissapointed by lg,s services. please replace it immedietly.and dont ignore my request.
name-ashok jain
add- bk- one 142 d shalimar bagh,delhi-110088
contact no-[protected]

useless services
useless company
i brought a split ac from them
bt it is nt working properly since 1 year
and they r not ready 2 exchange it nor ready to accept their fault
and now they have taken bak d ac for repairing so now it is wid them since 15 days
they are d worst company i hav ever seen
so i request ppl nt 2 buy products of lg

I bought this set LG GD510 on 15/08/10 from Mobile store shop (Karol Bagh) with IMEI[protected]. From then till today i am feeling bad about my decision of chosing LG over Nikia or Samsung. Since 15th of August my friends are complaining that your voice is not audible or very low, whenever they called me up or i called them up. The second problem is the battery backup which is simply worst. One cannot even listen to music for 1 1/2 hour continously. Battery is giving a talktime of not more then an hour.
The third problem is thesignal problem which is absolutely very frustrating, sometimes its just fade away and comes after few minutes.

I went to one of the LG service centre at Daryaganj and i must say that the product and services provided was complementing each other very well both were pathetic. Although they have promised to repair this as that was in warranty. The handset is still with the service centre and the have advised to call them and confirm on monday whether the phone has been repaired or not.
But i need the refund as i cannot trust this brand. Can somebody help me in this and advice me how can i get the refund from the company for the faulty handset.

Your immediate response on this will be appreciated.

Vipin Kumar

I have a LG Microvawe Oven. This was purchased around 2 yrs back. Since the time we bought it, we are facing problem with it every month and the same was brought to the notice of the cmpany but they repaired it everytime on our cost. After some time I got so much habitual to the problems that I was facing, I bought a AMC against the same. Now, even after getting the repair done so many times, its giving us problem every month and there is no end to it. I feel like throwing it in the drain and get rid of it, because as per company, even if its a faulty machine, they will not replace it. ( Because its against their company policy)

REF : I.D. NO. C-[protected],
BLACK SPOTS AND DARKNESS APPEARED ON SCREEN AT VARIOUS PLACES. VISIBILITY NOT CLEAR ON SCREEN DUE TO BLACK SPOTS.

YOUR REPRESENTATIVE VISITED OUR OFFICE AND INSPECTED OUR FLATRON MONITOR AND TOLD US THATSCREEN WILL BE REPLACE WITHIN 4 DAYS. NOW 15 DAYS ARE OVER, NOBODY HAS COME OR CONTACTED WITH US.
PLEASE DO THE NEEDFULL.

REGARDS,
D.C.BHOOTA, THANE
CELL NO. [protected], OFFICE NO. 25390258.

WE BOUGHT A LG LCD TV THE MODEL OF 26LH . FROM THE BEGINING WHEN WE INCREAS THE HALF THE LEVEL OF TV VOLUME THE TV SPEAKER VIBRATES AND MAKE UNNECESSARY NOISE. WE HAD COMPLAINED IN LG CUSTOMER SERVICE & THEY TOLD THIS PROBLEM WILL RECOVER BY DONT USE TV SPEAKER INSTEAD USE A HOME THEATRE. STILL THE PROBLEM IS THERE WHEN WE USE THE TV SPEAKER.

OPEN LETTER


The Country Manager,
LG India August 18, 2010

Subject: Not able to use a brand new washing machine for the last 3 months; repeated service calls with no resolution; incompetent service center misleading customer repeatedly, bordering on fraud

Reference:
1. LG Washing machine Model No. : F 8066LP
2. Purchase date: April 22, 2010
3. Dealer and receipt number: Pranav Digital World, Vikas Marg, Delhi-92
4. Service requests over 3 months: C [protected], C [protected], C[protected]


Dear Sir/ Madam:

We had bought a brand new LG washing machine as per details above with high hopes. However, we have been not able to use it fully since the time it was installed. From the outset, the machine was taking too long to run. This was attended to by service engineer, Jaibeer (Phone #: [protected]) 3 times but that did not fix the problem.

Then, on Sunday, Aug 8th, we filed a complaint over the call center reporting water leaking. Mr. Jaibeer came and detected the problem to be a leaking tub. This was to be replaced and I was assured that the machine will be taken, replacement part was in stock (confirmed by one Mr. Amit ), and that the machine will be returned in a few hours. The machine was taken away on Tuesday, Aug 10th. On Aug 11th, I was told by Ms Purnima (Phone #:[protected]) that the part was not in stock and that it will be ordered, delivered and then replaced within a week. I even talked to the supervisor of the Noida (A-56, Sector 6) service center, one Mr. Rajeev (Phone # [protected]) and he assured that the replacement will be done within a week. On insistence, he offered to send a substitute working machine for the week. The substitute came after 4 other follow-ups and was an old and unclean machine with mud in the tubs and broken cover. It was unfit for any use. On Aug 17th, I received my machine back with the promise that it was fixed. But I insisted to the delivery personnel to show me the changed part. On opening the top cover, we found that the tub had a black mark of M-seal. So, for one week, my machine was taken away and then all that was done was a small patch-up job done. Moreover, it was being shown as a replaced tub which was clearly not the case. In plain words, this was cheating AND THE MACHINE IS STILL LEAKING.

I was forced to withhold the machines and lodge another complaint. One Mr. Amit called and said that he had consulted Mr. Rajeev, the Noida center supervisor, and that my machine will now be fixed in 2-3 days as they have ordered the tub.

In all the process, there have been three sufferers: (1) myself, the customer, who has not been able to use the machine to its promised potential since the purchase, (2) credibility of LG product and service although we have bought other products in the past, and (3) the ethics of the Noida service center who have repeatedly failed to deliver on their promises, and topped it my misleading and cheating me.

In this situation, I demand that a brand new machine be given to me so that I can use the machine for at least one day. Otherwise, I will be forced to approach the customer forum for help against LG’s poor product and services, and suffering and loss-of-usage caused to me.

Regards,


Biplav Srivastava
Nodia

Dear Sir,

This is with reference to my complaint of LG TFT Monitor Complaint No. C[protected] dated[protected] & C[protected] dated[protected] and still pending.

I am following up with LG customer service since 24/07/2010 but no one in LG company is bother about their product / customer.

Everytime I call to customer care, I hear a standard reply "your complaint will be resolved within 24 hours".

Request you to help me in resolving the problem.

Regards
Harish Mehra

dear sir/madam,
i purchased a lg mobile (model-gs102)from ludhiana on 26 june 2010.it started giving me problem after a week
the problem was with alarm. i went to lg service centre phagwara 2 times. but i am not happy with their service because they have no equipments for service.even they have no mobile data wire.and now they are playing with me two weeks ago they said to me change the plate but yet they not changend the plate.they have given me time but not change the plate.the company said that the battery back up time ,stand by time is 30 days butsometimes it goes down in one day without using so i am very disapointedwith lg . so plz help me

I have purchaed GU 220 LG Mobile on 21.07.2008 from M/s. Yash Mobile, Jamnagar but after 10/12 days it is not functioning properly (speaker problem-i am not getting voice from other side and speaker is not working during music player). Then I have submitted the same to M/s. Sudarshan Infosys (LG Customer Service) in Jamnagar wider Receipt No. R[protected] dated 02.08.2010. Despite of so many reminders on phone and direct visit till today, I have not received my phone and everytime they are saying that it will take another 5 days. I have already waited for 18 days and till i am not known where i am getting my mobile.

I think no body is bother after selling the product in LG.

I want my mobile latest by saturday (21.08.2010) any how.

If it is not repairable then arrange to refund my money.

I bought one LG 42" LCD from HOMETOWN ( Great India Place, Noida ) on the 15th of August 2010. They had asked me to pay 25 % of the total payment and thereafter to pay the remaining amount and the product was to be delivered after 2 days i.e. on the 17th August 2010. On the 17th morning i paid the whole sum but the product was not delivered on that day. I called them several times , they did not pick up initially . So finally i had to go there and ask them personally to deliver the TV. Again on the 18th August 2010 , I called them several times for the delivery , they said that they cant deliver it and i have to wait for another half an hour for the confirmation and they would call me back ! I waited for the whole day , i did not leave my home as i waited for them and finally i ended wasting almost one whole day in this process... Finally they came with the TV and they kept it at my home , without installing it as they said that they would come again on the next day i.e. on the 19th August...I visited HOMETOWN again on the 19th August 2010. ..I met a gentleman there , who claimed to be the supervisor there for that department, he said me that the installation would be done within an hour. I AM WRITING THIS COMPLAINT IN TOTAL GRIEF, EXTREME DISAPPOINTMENT AND POOR QUALITY OF SERVICE PROVIDED BY HOMETOWN....I WOULD HAPPILY RETURN THEIR PRODUCT AND NOT KEEP IT EVEN IF THEY GIVE IT FREE OF CHARGE...because i have to buy a television not tension ..I am even not sure of the after sales service that they would provide for the same ...I WOULD NOT SUGGEST ANY PERSON TO GO TO HOMETOWN TO BUY ANYTHING , RATHER I WOULD REQUEST YOU ALL TO STAY AWAY FROM THAT PLACE...Total nonsense and big waste of time.....and i am still waiting for the Installation...

I had purchased 1.5 Ton split AC of LG company on 22/04/2010 from Electronic palace, Ambedkar Road, Ghaziabad.Instead of repeated complaints of outdoor unit fan ( abnormal sound ) it has not been resolved so far. Details are as under:

company LG
model LSA5NW2AF2
PRODUCT SPLIT AIR CONDITIONER

Pl. look into the matter at the earliest.

Dated:18.08.2010

;

WE HAVE PURCHASE SPLIT ON 4-6-2010 I AM NOT SATISFIED WITH COOLING
I COMPLAIN SEVERAL TIMES COMPLAIN NO C[protected],C[protected], C[protected], BUT MY COMPLAIN ARE CLOSED WITHOUT GIVING ANY REASON NOBODY CAN CONTACT ME AGAINST THESE COMPLAIN.

I participated in the Mallika-E-Kitchen cooking competition held at Janakpuri on July 25, 2010. I was adjudged third prize winner in the competition. There were consolation prizes for all participants. But surprisingly I was awarded with similar gifts for participation as well as for third prize winner. It came to me as a humiliation as gifts for winning third prize and for participation makes no difference in the eyes of LG. It was not expected from such a big company like LG. Immediately I informed the organizer over phone & by email. I was told that it was done inadvertantly and they assured me to replace the gift. But no such action was taken by LG organizer even after one month. I strongly felt on that day that there was some manipulation being done by the organizer while they were distributing the prizes and gifts were changed by them.

This attitude of LG will discourage participants to take part in future. I don't want to retain two similar gifts and I want to return the gift for third prize back to LG.

Tanusree Basak

I have purchase a split AC of LG Electronics from the dealer Sri Padmaja Electronics, K.N. Road, Tadepalligudem - 1.on[protected] vice invoice No. LS A 5 CW 2 AF1,Unit S.No. IDNV - 002NLLG000688 and the dealer says the free service will not take place in small towns, and when I requested to show at least how to service it, it was denied and said that it will happen in only Metro Cities not in town areas.

Could you please help me if it is so ,how to service my self the AC on my own. All these CHEATING things are not mentioned at my purchase of the AC.

Kindly do the needful.

yours faithful customer
Nero Shahin.

I gave complaint for my LG LCD 32’’ TV and complaint number is – [protected]

After calling repeatedly to customer care (who keep saying the same dialogue – your issue will be addressed in 24 hours), I got few service centre numbers too.

[protected] KR Road service centre – keeps ringing no one picks up
[protected] - Maria, KR Road – asked me to call Mr. Chandrakant
[protected] – Chandrakant – Talk to our Mechanic
[protected] - Mechanic - Will come today
[protected] Mechnic comes, tries his best and confirms that the Panel has problem and can’t be replaced. So the TV needs to be replaced. Assures to call next day
[protected] Didn’t get any call. After calling he told - already informed supervisor and will get back on Monday.
[protected] Again didn’t get any call. After calling the mechanic told to talk directly to supervisor - Chandrakant. Called Chandrakant and got assurance that by evening he would call back.
[protected] Once again no call back. After calling Mr. Chandrakant said - Sir I will follow up and get you back this evening.
[protected] As expected no call back. After calling Mr. Chandrakant said - Sir I will follow up and get you back now it self in 20 mins
[protected] – Again as usual no call back. wrote mail to LG India with some hope.
Thankfully Mr. Chandrakant woke up and called me with some branch manager in conference call. To my utter surprise the person asked me for the original bill receipt, reason - the xerox copy is no longer visible (And this comes after one week of submitting the bill copy). Assured me that someone would come today to my house and take the bill and the issue would be addressed in 4 days.
[protected] One person came and collected the xerox copy of the bill and he was satisfied atleast.
I guess LG doesn't atall care for its customers and don't give outgoing calling facility to its employees in office.
[protected] As expected no call back from any one. Called Mr. Chandrakant and his famous reply came back - Sir I will get back to you this evening.
[protected] No call back as I said LG doesnt give call back facility for its customers. After calling he gave his manager's number Mr. Umendra ([protected]) who never picked up the phone.
Again called Mr. Chandrakant and he started telling stories again. When I asked for a tentative date - he rudely answered - "WE CANT GIVE YOU ANY DATE"

There is no concept of after sales service at LG. I made a blunder by fitting my home with all LG products six years back. This year one by one starting with my DVD player I have required service and it has been an endless chase. While the company is quick to sms enquiring about service satisfaction there is no urgency in problem solving. Service centres function at whim, engineers have to tracked down like ministers -- the answer after three defunct products is that Life's Good till LG products fuction the day they require service its simpler to dump them than chase LG for after paying for the visit you will either be asked by the engineer to sell him the product as it costs more to repair -- in the case of my DVD. Or in the case of my microwave be stuck with an open machine with no sign of the engineer. With the fridge I realise that the neighbourhood mechanic is a better bet.