LG Electronics Complaints & Reviews

REQUESTED SIR, I Mr. D R Setpal a true customer had taken LG tv from RELIANCE showroom opp. vashi rly. station navi mumbai on the last week of DEC. 2008,due to some technical problem, which one of LG SERVICE MEN mr. Vishwas Bapan [protected] visited to my resy. & had been ordered for that part at service centre tel. no.65100909 before 2 months back, since from that period i m in a type of mental torture by ur LG service,because as i do have paid my harden earn moneyso pl get my job done sir pl with ur kind support. if my llllllcd technical fault is not repaired within 3 days u all r inviting me to go for MEDIA/CONSUMER COURT/ANY LEGAL ACTION WERE U R BEEN PROVENAS DEFAULTER & pay me back my paid amount for the product or giving me other set of lcd by exchanging. pl i m waiting for the positive reply. urs only MR. DHARMESH R SETPAL correspondence add.

Purchased LG washing machine Model No.WT 7239 KS on 6.6.2010 thru Urmi
electronics(Bill No.25919 dt.6.6.10),Thane.On 24th Aug.10, personally visited shop and lodged complaint about not working the machine as "Dead".They noted this in their register and said mechanic will come within a day or two. Moreover, they gave me a customer care tel.no.as 39889999 which is only ringing but not attended by anybody till today. Contacted shop many times but only reply is mechanic will come anytime. Since both o[censored]s are working,finding difficult without machine. Nobody is responding positively. I am fed up and if problem is not solved,planning to go to consumer court.

Sir,
This is Maj RN Sharma from Ferozepur, I had purchased a Laptop LG Citrine GM 45 (RD410-G.ADT4A2) at DS Associates, Ferozepur Cantt vide their Invoice No Retail/1390/08 dt 02 Jan 2009 from the date of purchase i was facing lot of problems the vendor said that the OS will be installed by them and the total cost of the laptop was Rs 37500/-. And recently my system was giving some problem which i presented at LG Care Ferozepur, they said that display cable is faulty and it has to be replaced they had given me 5 days time on 02 Aug 10 I visited the LG Care, now even a lapse of 3 weeks the spare has not reached by them as intimited.
The service is totally disgusting. I have no words and am frastruted by purchasing this kind of product. I request u to kindly resolve the problem at the earliest.

My email ID is [protected]@yahoo.com.

I filed a complaint regarding my washing machine.complaint id c [protected] .
I could not open the door of washing machine after washing the cloths.A technician was sent to my place &
he ended up breaking the glass &manually picking the door apart.
now I am supposed to pay for the door rs.2600 excluding service charges plus taxes.
I believe that the door was in good condition & the lock could have been repaired professionally.
Replacing the door is unnecessary expense for me.
Please look in to the matter.
thanking u
Mrs.Lata Tambraparni
c 2 93 Goyal intercity
Drive in road
Ahemadabad
[protected].

I purchased a LG Microwave Oven Model No MC-7687-AB, from a shop of Gondia on 22.08.10. From Shop keeper I was told that to install and user demo I have to contact to the Customer Care centre and they will send representative. Accordingly I contacted LG Customer sevice Toll-free no and they told me that within 48hrs I will got a call and within 72hrs my case will be attended. They also gave me the complaint noC[protected]. After 48hrs without any call from anybody i found the mobile no of LG Nagpur [protected]. I called that person 2times and he gave me a mobile no of somebody, then I called that no and he gave me mobile no of LG service engineer. I called that person he told me he can probably attend my case on 29/08/10. I purchased the item and for last 4days this item left without any use.
I have a question that if they can not attain the customers problem then why they would tell us that within 72hrs they will solve our problem.
Now a days if any company taking 7days to attain customers problem then I am very sorry to say that LG has the poor Customer Service.

Respected Sir,

This is to inform you that I had bought LG 3610 handset on[protected] from your dealer Raj Collection ( Borivali (West) to 1400/-Rs., but after a month the Instruments stopped working properly. We went to the dealer and he quoted 3228/- Rs. as repairing charges.
Instruments was of 1400/- Rs. and repairing charges are 3228/- Rs. which actually is in Warranty period. We buy LG product due to its quality and service, we would not expect LG to give such kind of service to its prestigious customer . Please look into the matter and change the Instruments into new one. Please positive reply as soon as earlier.

PURCHASE DATE :[protected]
ESTIMATE MEMO DATE :[protected]
MODEL NO. :- LG - RD3610
SKU :- HSLG10K1ZZZZ
MSN :- 908CYEA0761228
RSN :- RLGHS[protected]

Thanking You,
Your Truly
Mr. Shirish Shah - [protected] / [protected]

Recently, 1 week back I had got the FBT part in my LG Ultra slim Tv changed from one of the engineer from LG Service centre, Tilak Nagar, however, since then I m continously facing problem in Tv's internal display system.

I m fed of calling Lg customer service every time but they don't respond to my complaints in one go, i mean is this the kind of service you guys are offering to your customers, pathetic....why can't the engineer repair the TV in one go.
Have they been trained well in their field...Please look into this complaint urgently for your own sake.

Purchased 02 Nos LG Split AC of 1.5 and 2.0 Tons in the first week of MAY 2010. Installation was done and complaint was given to the service engineer and to AIRCON Services regarding the scratche seen on the front panel. A numeber of complaints were given to LG service centres and engineer was sent for inspection. He had assured to replace the panal.
But till date we have not received any feedback on the same inspite of giving repeated complaints and even after speaking to Mr. Vaibhav(area manager - thane region)

Pls let us know the further course of actions to be taken...

Thanks,
DEEPAK

HI, I PURCHASED A LG GD51O COOKIE PEP HANDSETS ON 10TH AUG 2010.FROM THE VERY FIRST DAY IT STARTED GIVING ME NIGHTMARES ,SOMETIMES IT WILL REBOOT ON ITS OWN AND SOMETIMES THE BATTERY AFTER FULL CHARGE WILL RUN OUT AFTER HALF AN HOUR EVEN ON STANDBY MODE.IT ALSO STARTED GIVING DELIVERY REPORTS ON ITS OWN ..FOR EXAMPLE IF I SEND A MESSAGE TO A PERSON X IT WILL SHOW THE DELIVERY REPORT FOR THE PERSON Y.SOMETIMES IT WILL SHUT DOWN AND WILL COME UP AGAIN AFTER REMOVING THE BATTERY.WHEN I APPROACHED A SERVICE CENTRE(Ritz Mobicare,Address: 10, Wing-A, Jai Ganesh Vision, Akurdi, Chinchwad , PCMC- 411033,Phone: Home[protected] | Cell[protected] ) IN PUNE THEY WERE VERY RUDE AND EVEN SAID THAT THE DEFECT WAS IN MY SIM CARD BECAUSE THEY USED THE MOBILE WITH THEIR SIM CARD AND IT WORKED FINE.AFTER INSISTING TOO MUCH THEY SAID THEY WILL GET THE DEFECTIVE PART REPLACED BUT THEY WERE NOT READY TO ADMIT THAT THERE WAS ANY DEFECT IN THE HANDSET.I AM REALLY VERY VERY UPSET BY ALL THIS .IMAGINE SPENDING THOUSANDS OF HARD EARNED RUPESS AND GETTING A DEFECTIVE PRODUCTS.SOME OF MY FRIENDS ARE ALSO USING THE SAME HANDESET AND THEY HAVE BEEN EXPERIENCING THE SAME PROBLEM.LOOKS LIKE THERE IS SOME MANUFACTURING DEFECT IN THIS PARTICULAR MODEL BUT THE COMPANY PEOPLE ARE NOT WILLING TO ACCEPT.I WOULD RATHER SUGGEST THEM TO RECALL ALL THE HANDSETS OF THIS MODEL FROM THE MARKET.I HAVE DECIDED NOT TO BUY ANY LG PRODUCT IN THE FUTURE.

ROBIN
PUNE pimpri
robinhood.[protected]@gmail.com

i am your very good customer... i am the proprietor a big firm which is called P.C. Jewellers....... let me know you that i have 3 split ac, 1 window ac, 1 22" lcd and a double door refrigerator of LG...... and whatever product i use to buy is from LG and i refer LG to my friends.... But let me say you that i am deeply hurt through your service centre which is located in dist- Nagaon, State- Asssam..... i always face a lot of problems from the incharge of your service centre which is named Mr. Bhadra Bora.... whenever i call to him for getting my split ac,s for servicing, he sends the persons after at least one week and after calling him for at least 20 times...... he always use to make excuses that he dont have much staff to finish the complaints... staff has not come today... staff has went somewhere else..... what can i do.... one day i asked one of his service person then he told that in our service centre there are only few person to lookafter the complaints and they told that we have to cover not only 1 district but 2 or 3 districts.... now let me ask you where should your customers go??????? if your service centre which is in Nagaon, cannot lookafter the complaints of your customers then you should put some more staffs to finish the complaints.... but i think that Mr. Bhadra Bora of LG service centre, Nagaon, Assam is really not interested to keep your customers satisfied. i am very much angry not on Mr. Bhadra Bora but on LG electronics...... Because, i think, you never keep a eye on your service centres..... I need you to take a very good step against Mr. Bhadra Bora not because for my complaint but for your sake to keep your customers satisfied.... and one more thing... if you are still getting confused that i have a lots of products of LG... then please send me a mail then i will send you all the cash memos of all the products trough mail.... My name is Mr. R.K. Soni, P.C.Jewellers, P.O. Haibargaon, Dist- Nagaon, ASSAM-782002. hope for your reply at thre earliest......

I Bought the Fully Automatic Machine on Sunday from Kohli Electronics , Machine was Defective , and it was knew to the dealer and LG company . No action hs taken yet. Plz help me . I am attaching the scan copy of the original Bill. LG Engineer came to our house after several calls and my efforts. he said this Machine is defective , You will get the New Machine. Plz take some serious action against LG and get my Mchine Replaced immediately .


Regards
VINOD GUPTA
[protected]

I have purched LG / GX200 mobile handset from N.S.M. services 76,circular road ,near Ranchi Women's college,Ranchi contact No. [protected] , [protected] TIN [protected] vide his Retail Invoice SI.No. 2062 on dated 01.08.2010 and after 2 or 3 days I have been continously facing such problem that the set is always searching and call drops and set blackout and then restart. After the suggestion given by retailer I went to LG IT services , Capital Plaza , Purulia road, ranchi-1 on dated 10.08.2010. They have repair the set immediately. But again after one week the above problem continues, even its problem frequency increases. What can I do sir ? I am a very busy and responsible Govt. Officer. It is likely to impossible for me to daily or weekly visit your service centre and Mobile phone is mandatory for my job.
This defective Mobile set can create my major job problem, and it is only cause of your such defective set. How can I belive with LG Product. Kindly arrange to solve my such problem to change with a NON- Dfective Mobile Hand Set.
- Sanjay Prasad. Ratu Road , Ranchi (Jharkhand)

Hi there,

I purchased a NEW LG TV from Snehanjali Kalyan West on 01-Aug-2010. It was delivered at my residence on 02-Aug-10. The TV was having some colour problems. We felt that it might be due to some colour adjustments. We did some colour adjustments and it was still giving some problems. On 04-Aug-2010, we noticed another problem. At ad hoc frequencies the TV was automatically shutting off and restarting in around 5 seconds. We complained to LG Customer Care and an engineer visited our residence. He did something and as I was personally not available he told my parents that TV is working fine. The Complaint ticket was closed by them.

I logged another complaint with them as the problem became more severe on 10-Aug-10. The TV screen on all sides became extremely BLUR. An engineer came at our residence and confirmed that the TV is malfunctioning and a part needs to be replaced. We were astonished on this as a TV which is less than a week old is malfunctioning and a part needs to be changed. We requested for a replacement and he said it is not possible at his end. He went back and closed the ticket.

We logged another complaint and also escalated the matter to some Manager of LG Thane region. He said an engineer would visit and this time the engineer said that probably the Picture Tube needs to be replaced. We were wondering, what on EARTH is this happening. A new TV and the Picture Tube to be replaced.

We simply said that no part replacement is acceptable to us. We need a complete replacement of the set.

The Regional Manager said that this is not possible at his end, as there is a process of approval from HO for this.

I am wondering how the TVs are being despatched without doing the BASIC QUALITY TESTS of ensuring the bloody Picture Tube is atleast working fine!!!

I am not sure what the fate of our TV would be.

Just thought of informing all about the problem that we are facing.

Here are the TV details -
LG Model 29FG2FG5TG
Pet Name - Flatron Majestic 200
Product - 73cm CTV

Complaint Numbers -
1. Registered thru Snehanjali - Complaint number is not known to me
2. C[protected]
3. C[protected]

Regards
Poor LG TV Consumer

i have bought a refrigrator last year on 25-09-09. i have problem with it's defrost system since last six months i have registered many of complain in lg customer care to regarding this problem my request status is
request no date
1. c [protected] [protected]
2. c[protected] [protected]
3. c [protected] [protected]
4. c [protected] [protected]
5. c [protected] [protected]
but every time i get a unsatisfactory answer by lg.they have ensure me that there no technical problem in my refrigrator and we are not able to solve the problem and we will replace your refrigrator soon. but i have not get any answer by them yet.i am very dissapointed by lg,s services. please replace it immedietly.and dont ignore my request.
name-ashok jain
add- bk- one 142 d shalimar bagh,delhi-110088
contact no-[protected]

useless services
useless company
i brought a split ac from them
bt it is nt working properly since 1 year
and they r not ready 2 exchange it nor ready to accept their fault
and now they have taken bak d ac for repairing so now it is wid them since 15 days
they are d worst company i hav ever seen
so i request ppl nt 2 buy products of lg

I bought this set LG GD510 on 15/08/10 from Mobile store shop (Karol Bagh) with IMEI[protected]. From then till today i am feeling bad about my decision of chosing LG over Nikia or Samsung. Since 15th of August my friends are complaining that your voice is not audible or very low, whenever they called me up or i called them up. The second problem is the battery backup which is simply worst. One cannot even listen to music for 1 1/2 hour continously. Battery is giving a talktime of not more then an hour.
The third problem is thesignal problem which is absolutely very frustrating, sometimes its just fade away and comes after few minutes.

I went to one of the LG service centre at Daryaganj and i must say that the product and services provided was complementing each other very well both were pathetic. Although they have promised to repair this as that was in warranty. The handset is still with the service centre and the have advised to call them and confirm on monday whether the phone has been repaired or not.
But i need the refund as i cannot trust this brand. Can somebody help me in this and advice me how can i get the refund from the company for the faulty handset.

Your immediate response on this will be appreciated.

Vipin Kumar

I have a LG Microvawe Oven. This was purchased around 2 yrs back. Since the time we bought it, we are facing problem with it every month and the same was brought to the notice of the cmpany but they repaired it everytime on our cost. After some time I got so much habitual to the problems that I was facing, I bought a AMC against the same. Now, even after getting the repair done so many times, its giving us problem every month and there is no end to it. I feel like throwing it in the drain and get rid of it, because as per company, even if its a faulty machine, they will not replace it. ( Because its against their company policy)

REF : I.D. NO. C-[protected],
BLACK SPOTS AND DARKNESS APPEARED ON SCREEN AT VARIOUS PLACES. VISIBILITY NOT CLEAR ON SCREEN DUE TO BLACK SPOTS.

YOUR REPRESENTATIVE VISITED OUR OFFICE AND INSPECTED OUR FLATRON MONITOR AND TOLD US THATSCREEN WILL BE REPLACE WITHIN 4 DAYS. NOW 15 DAYS ARE OVER, NOBODY HAS COME OR CONTACTED WITH US.
PLEASE DO THE NEEDFULL.

REGARDS,
D.C.BHOOTA, THANE
CELL NO. [protected], OFFICE NO. 25390258.

WE BOUGHT A LG LCD TV THE MODEL OF 26LH . FROM THE BEGINING WHEN WE INCREAS THE HALF THE LEVEL OF TV VOLUME THE TV SPEAKER VIBRATES AND MAKE UNNECESSARY NOISE. WE HAD COMPLAINED IN LG CUSTOMER SERVICE & THEY TOLD THIS PROBLEM WILL RECOVER BY DONT USE TV SPEAKER INSTEAD USE A HOME THEATRE. STILL THE PROBLEM IS THERE WHEN WE USE THE TV SPEAKER.

OPEN LETTER


The Country Manager,
LG India August 18, 2010

Subject: Not able to use a brand new washing machine for the last 3 months; repeated service calls with no resolution; incompetent service center misleading customer repeatedly, bordering on fraud

Reference:
1. LG Washing machine Model No. : F 8066LP
2. Purchase date: April 22, 2010
3. Dealer and receipt number: Pranav Digital World, Vikas Marg, Delhi-92
4. Service requests over 3 months: C [protected], C [protected], C[protected]


Dear Sir/ Madam:

We had bought a brand new LG washing machine as per details above with high hopes. However, we have been not able to use it fully since the time it was installed. From the outset, the machine was taking too long to run. This was attended to by service engineer, Jaibeer (Phone #: [protected]) 3 times but that did not fix the problem.

Then, on Sunday, Aug 8th, we filed a complaint over the call center reporting water leaking. Mr. Jaibeer came and detected the problem to be a leaking tub. This was to be replaced and I was assured that the machine will be taken, replacement part was in stock (confirmed by one Mr. Amit ), and that the machine will be returned in a few hours. The machine was taken away on Tuesday, Aug 10th. On Aug 11th, I was told by Ms Purnima (Phone #:[protected]) that the part was not in stock and that it will be ordered, delivered and then replaced within a week. I even talked to the supervisor of the Noida (A-56, Sector 6) service center, one Mr. Rajeev (Phone # [protected]) and he assured that the replacement will be done within a week. On insistence, he offered to send a substitute working machine for the week. The substitute came after 4 other follow-ups and was an old and unclean machine with mud in the tubs and broken cover. It was unfit for any use. On Aug 17th, I received my machine back with the promise that it was fixed. But I insisted to the delivery personnel to show me the changed part. On opening the top cover, we found that the tub had a black mark of M-seal. So, for one week, my machine was taken away and then all that was done was a small patch-up job done. Moreover, it was being shown as a replaced tub which was clearly not the case. In plain words, this was cheating AND THE MACHINE IS STILL LEAKING.

I was forced to withhold the machines and lodge another complaint. One Mr. Amit called and said that he had consulted Mr. Rajeev, the Noida center supervisor, and that my machine will now be fixed in 2-3 days as they have ordered the tub.

In all the process, there have been three sufferers: (1) myself, the customer, who has not been able to use the machine to its promised potential since the purchase, (2) credibility of LG product and service although we have bought other products in the past, and (3) the ethics of the Noida service center who have repeatedly failed to deliver on their promises, and topped it my misleading and cheating me.

In this situation, I demand that a brand new machine be given to me so that I can use the machine for at least one day. Otherwise, I will be forced to approach the customer forum for help against LG’s poor product and services, and suffering and loss-of-usage caused to me.

Regards,


Biplav Srivastava
Nodia