LG Electronics Complaints & Reviews

Dear Sir,

This is with reference to my complaint of LG TFT Monitor Complaint No. C[protected] dated[protected] & C[protected] dated[protected] and still pending.

I am following up with LG customer service since 24/07/2010 but no one in LG company is bother about their product / customer.

Everytime I call to customer care, I hear a standard reply "your complaint will be resolved within 24 hours".

Request you to help me in resolving the problem.

Regards
Harish Mehra

dear sir/madam,
i purchased a lg mobile (model-gs102)from ludhiana on 26 june 2010.it started giving me problem after a week
the problem was with alarm. i went to lg service centre phagwara 2 times. but i am not happy with their service because they have no equipments for service.even they have no mobile data wire.and now they are playing with me two weeks ago they said to me change the plate but yet they not changend the plate.they have given me time but not change the plate.the company said that the battery back up time ,stand by time is 30 days butsometimes it goes down in one day without using so i am very disapointedwith lg . so plz help me

I have purchaed GU 220 LG Mobile on 21.07.2008 from M/s. Yash Mobile, Jamnagar but after 10/12 days it is not functioning properly (speaker problem-i am not getting voice from other side and speaker is not working during music player). Then I have submitted the same to M/s. Sudarshan Infosys (LG Customer Service) in Jamnagar wider Receipt No. R[protected] dated 02.08.2010. Despite of so many reminders on phone and direct visit till today, I have not received my phone and everytime they are saying that it will take another 5 days. I have already waited for 18 days and till i am not known where i am getting my mobile.

I think no body is bother after selling the product in LG.

I want my mobile latest by saturday (21.08.2010) any how.

If it is not repairable then arrange to refund my money.

I bought one LG 42" LCD from HOMETOWN ( Great India Place, Noida ) on the 15th of August 2010. They had asked me to pay 25 % of the total payment and thereafter to pay the remaining amount and the product was to be delivered after 2 days i.e. on the 17th August 2010. On the 17th morning i paid the whole sum but the product was not delivered on that day. I called them several times , they did not pick up initially . So finally i had to go there and ask them personally to deliver the TV. Again on the 18th August 2010 , I called them several times for the delivery , they said that they cant deliver it and i have to wait for another half an hour for the confirmation and they would call me back ! I waited for the whole day , i did not leave my home as i waited for them and finally i ended wasting almost one whole day in this process... Finally they came with the TV and they kept it at my home , without installing it as they said that they would come again on the next day i.e. on the 19th August...I visited HOMETOWN again on the 19th August 2010. ..I met a gentleman there , who claimed to be the supervisor there for that department, he said me that the installation would be done within an hour. I AM WRITING THIS COMPLAINT IN TOTAL GRIEF, EXTREME DISAPPOINTMENT AND POOR QUALITY OF SERVICE PROVIDED BY HOMETOWN....I WOULD HAPPILY RETURN THEIR PRODUCT AND NOT KEEP IT EVEN IF THEY GIVE IT FREE OF CHARGE...because i have to buy a television not tension ..I am even not sure of the after sales service that they would provide for the same ...I WOULD NOT SUGGEST ANY PERSON TO GO TO HOMETOWN TO BUY ANYTHING , RATHER I WOULD REQUEST YOU ALL TO STAY AWAY FROM THAT PLACE...Total nonsense and big waste of time.....and i am still waiting for the Installation...

I had purchased 1.5 Ton split AC of LG company on 22/04/2010 from Electronic palace, Ambedkar Road, Ghaziabad.Instead of repeated complaints of outdoor unit fan ( abnormal sound ) it has not been resolved so far. Details are as under:

company LG
model LSA5NW2AF2
PRODUCT SPLIT AIR CONDITIONER

Pl. look into the matter at the earliest.

Dated:18.08.2010

;

WE HAVE PURCHASE SPLIT ON 4-6-2010 I AM NOT SATISFIED WITH COOLING
I COMPLAIN SEVERAL TIMES COMPLAIN NO C[protected],C[protected], C[protected], BUT MY COMPLAIN ARE CLOSED WITHOUT GIVING ANY REASON NOBODY CAN CONTACT ME AGAINST THESE COMPLAIN.

I participated in the Mallika-E-Kitchen cooking competition held at Janakpuri on July 25, 2010. I was adjudged third prize winner in the competition. There were consolation prizes for all participants. But surprisingly I was awarded with similar gifts for participation as well as for third prize winner. It came to me as a humiliation as gifts for winning third prize and for participation makes no difference in the eyes of LG. It was not expected from such a big company like LG. Immediately I informed the organizer over phone & by email. I was told that it was done inadvertantly and they assured me to replace the gift. But no such action was taken by LG organizer even after one month. I strongly felt on that day that there was some manipulation being done by the organizer while they were distributing the prizes and gifts were changed by them.

This attitude of LG will discourage participants to take part in future. I don't want to retain two similar gifts and I want to return the gift for third prize back to LG.

Tanusree Basak

I have purchase a split AC of LG Electronics from the dealer Sri Padmaja Electronics, K.N. Road, Tadepalligudem - 1.on[protected] vice invoice No. LS A 5 CW 2 AF1,Unit S.No. IDNV - 002NLLG000688 and the dealer says the free service will not take place in small towns, and when I requested to show at least how to service it, it was denied and said that it will happen in only Metro Cities not in town areas.

Could you please help me if it is so ,how to service my self the AC on my own. All these CHEATING things are not mentioned at my purchase of the AC.

Kindly do the needful.

yours faithful customer
Nero Shahin.

I gave complaint for my LG LCD 32’’ TV and complaint number is – [protected]

After calling repeatedly to customer care (who keep saying the same dialogue – your issue will be addressed in 24 hours), I got few service centre numbers too.

[protected] KR Road service centre – keeps ringing no one picks up
[protected] - Maria, KR Road – asked me to call Mr. Chandrakant
[protected] – Chandrakant – Talk to our Mechanic
[protected] - Mechanic - Will come today
[protected] Mechnic comes, tries his best and confirms that the Panel has problem and can’t be replaced. So the TV needs to be replaced. Assures to call next day
[protected] Didn’t get any call. After calling he told - already informed supervisor and will get back on Monday.
[protected] Again didn’t get any call. After calling the mechanic told to talk directly to supervisor - Chandrakant. Called Chandrakant and got assurance that by evening he would call back.
[protected] Once again no call back. After calling Mr. Chandrakant said - Sir I will follow up and get you back this evening.
[protected] As expected no call back. After calling Mr. Chandrakant said - Sir I will follow up and get you back now it self in 20 mins
[protected] – Again as usual no call back. wrote mail to LG India with some hope.
Thankfully Mr. Chandrakant woke up and called me with some branch manager in conference call. To my utter surprise the person asked me for the original bill receipt, reason - the xerox copy is no longer visible (And this comes after one week of submitting the bill copy). Assured me that someone would come today to my house and take the bill and the issue would be addressed in 4 days.
[protected] One person came and collected the xerox copy of the bill and he was satisfied atleast.
I guess LG doesn't atall care for its customers and don't give outgoing calling facility to its employees in office.
[protected] As expected no call back from any one. Called Mr. Chandrakant and his famous reply came back - Sir I will get back to you this evening.
[protected] No call back as I said LG doesnt give call back facility for its customers. After calling he gave his manager's number Mr. Umendra ([protected]) who never picked up the phone.
Again called Mr. Chandrakant and he started telling stories again. When I asked for a tentative date - he rudely answered - "WE CANT GIVE YOU ANY DATE"

There is no concept of after sales service at LG. I made a blunder by fitting my home with all LG products six years back. This year one by one starting with my DVD player I have required service and it has been an endless chase. While the company is quick to sms enquiring about service satisfaction there is no urgency in problem solving. Service centres function at whim, engineers have to tracked down like ministers -- the answer after three defunct products is that Life's Good till LG products fuction the day they require service its simpler to dump them than chase LG for after paying for the visit you will either be asked by the engineer to sell him the product as it costs more to repair -- in the case of my DVD. Or in the case of my microwave be stuck with an open machine with no sign of the engineer. With the fridge I realise that the neighbourhood mechanic is a better bet.

Dear Sir
I have forth time problem facing on my lg gd510 mobile the touch screen are not working properly.
Few days later I complain the same problem & then I go to the service center for replacing the mobile I say the authority I won’t
Other lg model because this model is not success for touch screen, so please replace my mobile & give me other model.
He suggested me the lg cookie fresh (290) but my cookie (gd510) price is 6300rs & gs290 price is 5600rs so
The price different is 700rs, so please gives me the different between the money of handset, & solves my problem.
Thank you.



Yours faith fully customer.

JIGNESH SHAH.
[protected]

The Refrigerator was purchased on 4th Jun'10 from Malaika Appliances. It was a 390 Litre grey , 2 door refrigerator. The person from the complany did not come for a demo till 15th Jun'10. Initially the refigerator was cooling too much in the freezer area. when we asked the dealer, he said since its a new refrigerator, it wud be like that. However the refrigerator stopped colloing today in the next 1 or 2 days. my first complaint i made directly to the dealer but since i didnt get any response, i called the company directly after few days.
My first complaint to the company was on 25/6/2010 Complaint no C[protected].
My Second complaint was on 30/6/2010 Complaint no C[protected].
My Thrird complaint was on 6/7/2010 Complaint no C[protected].
My forth complaint was made on 10/08/2010 Complaint no C[protected].
When the person came for the first complaint (Name mr Barkat) he said that there was is some fitting and wiring issue and please ask for a replament. We asked him that we have said the same, he said that the complany cannot do the replacement since 15 days have passed but the dealer surely can. I spoke to the dealer and he said he will check and revert. I was told by the dealer that the replacement formality would take time and that in the meanwhile the repairing would be a stand by issue. The dealer also gave me the number of Mr Praful in Mumbai who handles the complaints. I was assured by him that this was a minor issue and would not require a replacement. I clearly specified to him that if the issue persists i will ask for a replacement.
The first call was forcibly hence i logged a call on 30th Jun again. The same issue was prevalant and we logged a 3rd call on 7th July. The technician Mr Ashfaq came and said that there is no issue and this is how the freezer works.
Every alternate week either the freezer would nor cool or the refrigerator would not.
Again the complaint was made on 10th august and i spoke to both the dealer and Praful. I told him the issue has been prevalant and we had not spen such a big amount to get harassed every week.. We have other things in life to do.
Mr Barkat who visited us 2 months back came again and said that there was some thermocol stuck in the packing of the fridge. He took 5-6 vessels of hot boiling water and passed thru the back side. there was ice pieces that came out and he said that post 9 hours the fridge would be working again. However one again as usual the same issue is there. the fridge is cooling but the freezer is cooling too much and there is ice forming on the utensils.
Just to inform you that this is harassment that i am going through. I am fed up of making 10-15 calls every week and begging and pleading people to help solve the issue.
I need a replacement of the piece else a refund of the money.

My LG intello wash front loading washing machine, Model No. WD-1055F, 7.0 Kg capacity, is giving problem for three months. I am running from pillar to post for its repair but in vain. My repeated complaints have fallen on deaf ears. Every time on my complaint, I receive a mail that my request has been forwarded to concerned office. Nothing happens there after. Is this the way LG provides after sales services to its esteemed customers?

Probable defects are as under:-

1. Shockers at bottom need replacement which cause excessive vibrations during rinsing.
2. Foreign material has choked drain & which needs to be cleared. Drain pump is OK.


My registered complaint No. & contact details are as under :-
Complaint No. C[protected]

Address : 9, Type-6, Thermal Colony, PTPS, Panipat, Haryana-132105
Mob. No. : [protected], [protected].
Land Line[protected].
Kindly intervene and help in resolving this issue.
Regards,
Rajesh Kuchhal

MODEL NO:42LH60YR, PURCHASED FROM PUSHPAK ELECTRONICS, PLOT NO:60 T.P.NAGAR, KORBA C.G. 495679. CUSTOMER'S NAME K.RODRIGUES. DATE OF PURCHASE 10/12/2009. REGISTERED COMPLAIN NO:C [protected], THEN TV WASTAKEN TO THE SERVICE CENTRE AS IT WAS NOT WORKING. IT WAS REPAIRED AND BROUGHT BACK AFTER ALMOST A MONTH. WORKED FOR ABOUT FIVE MINUTES AND STOPPED.TAKEN BACK TO THE CENTRE FOR REPAIRS SAME DAY (10/8/2010) PRESENT CUSTOMER ID C [protected]. VERY DISAPPOINTED WITH THE PRODUCT AS ONE CANNOT AFFORD TO INVEST SUCH A HUGE SUM OF MONEY AND THEY NOT GET THE SATISFACTION. WE HAD GREAT TRUST IN LG AND IT'S SERVICES, THAT IS WHY WE WENT AHEAD WITH THE PURCHASE. KINDLY LOOK INTO THE MATTER AND REPLACE THE TV IF IT IS A FAULTY SET. WE ARE LOOKING FORWARD TO YOUR IMMEDIATE HELP AND COOPERATION.THANK YOU.

I have a 17" colour Flatron ( E700SH) computer monitor which has been stop working with no display from first week of July 2010. so I called up and register my complain to service call center.Then a serviceman came and he said two parts are required and he will come next day but didn't. I asked him about warranty on spear parts and he said that there is 3 months of warranty on "spear parts ". After that I had register my complain again and again for 3 times, the serviceman called me and says to come but he didn't. After that I collect the phone no of Barasat/Barrackpur service station and called up for help, then on 28th of July 2010 he came and replaced two parts and monitor seems to be working and he said that " work is done, your monitor is ready" but I have discovered that there was still some problem with display. Then he said that he have to take that monitor circuit board to service station and after 2 days he will bring it back but it took 7 days. On 5th of August he came and I had to pay a amount of Rs. 718. But the problem is still there as it was and he said that it’s only because my monitor’s parts are now out of manufacturing, so why it’s took 7 days to revealed ? Beside that he said warranty is only on service not on spear parts, he denied and it just my hearing problem. But I have came to LG only for genuine parts and this makes me so disappointed.
The story of my misery is not going to end here. On the next day of final repairing (6th of August ) my monitor had a new problem. The problem is that when I boot my computer my monitor goes black & white and the problem lasts for at least one hour then its turns into color. I again register my complain to service call center.Then that serviceman phone me at 5.45 on next day and told me that he not used to work after 6 p.m. so he will come next day. But the next day was Sunday, after I mentioned that he said that he will come on Sunday. But the days gone and my monitor’s problems are increasing but there is no one to recover. I now come to belief that LG is going to loose it’s goodwill day by day in this competitive market for only it’s kind of dumb and ridiculously irresponsible staffs.
I want to draw attention of higher authority of LG customer care to solve my problem and take necessary steps towards true “CUSTOMER CARE ”.


• Biswajit Chakraborty [protected]
• Service Invoice No is : 1128 Dated 5.8.2010
• Service Man’s number is : Prosenjit –[protected]
• Service station’s number is : [protected]
• Service station’s Address : Mality Electronics, 15 No Rail Gate Barrackpore.

Respected sir/madam,

I am Harchandra Lalu Nehate from Kalyan(w). I have a LG refrigerator from 4 year. Now water overflow take place from the refrigerator. I think there is some problem in defrost system.
Please can send someone to check the refrigerator?


Regarding,
Harachandra Nehate

Complaint No. C[protected]

To LG Disservice India,

My Refrigerator has been out of order since 06 Aug 2010, the service engineer who visited my residence on 07 Aug 2010 found that the compressor (under warranty) has gone faulty and need to be replaced.

But till date, all I get to hear is that the part has been demanded, is not available and whenever it comes, it'll be replaced.

This is the most pathetic experience I've ever had and LG people should be ashamed of themselves by giving this kind of disservice.

I shall communicate the same to all my friends & relatives never to buy LG Products ever again since all LG People are cheats and harass the customers and provide no support.

S Mehta

About 5 months ago, the fridge (purchased 24.10.2007) stopped cooling... I called you and had a technician sent from Anantapur... he said that there is a need to fill up gas and came after few days to do so... I was charged 1200 rupees(!!!) for this... a week ago, again, same problem occurred... I called you again (request i.d C[protected]), and same technician called me, came here again... he said that, again, there is a need to fill up gas... and again arrived here with another man to do so (they said the problem was actually too much oil in the compressor ?!)... again I was charged 1200 rupees (!!!)... that was yesterday... well the fridge worked fine for several hours...

There were very strange sounds coming from the fridge since that last treatment... I thought it was due to it being just re-filled with gas and re-activated... well... early morning I heard a STRONG SOUND coming from the fridge... and for about 2 hours it seemed that all the gass went out, and there was also a strong smell of gas in the house... that I checked and the fridge again... stopped cooling...

I called that technician again... the problem is that his English is very poor and I it is very hard to communicate... I told him all the gas went out... he told me I should bring the fridge to the service center in Anantapur (2 hours from here). Now... I don't have a car...

My questions are: Why so many problems to a fridge quite new ?

Why so expensive ? (and also he could not give me a receipt last time, saying "he forgot" to bring it) ?

I wish there was someone more professional to check it out... maybe someone from Bangalore can come ?!

and if needed to take to the service center, who should pay for taxi, there and back ?

I have wasted so much money and time for this fridge already...

I feel the prices are way to high and the service is poor and unprofessional...

Also, I must say - I was not born in India... and I feel I am looked at as a "foreigner"... which gives way for greedy minds to take advantage and make the costs too high...


Please call me or answer my complain as soon as possible...


Thanks


Shira Ayalon

Puttaparthi

I HAVE PROBLEM WITH MY LG GD 510 . TOUCH SCREEN BLOCK PLEASE SOLVE THIS PROBLEM.

From: [protected]@DellTeam.com <[protected]@DellTeam.com>
Subject: Complaints of My New LG Mobile LS660
To: [protected]@lgindia.com, [protected]@lgmobile.com
Cc: [protected]@yahoo.co.in
Date: Wednesday, 28 July, 2010, 21:20


Hi Team,

My Complaint : Touch Pad not working while reply to messages or searching any contact-continuously gets stuck/ hanged after one month of purchasing.

After lodging a complaint on mail id regarding my new LG mobile KS660 to the customer care. One of your executives called me named Mr. Prasad having a mobile no. [protected] saying that the issue will be rectified after visiting LG service centre. I agreed to his point and went to LG service centre, Thane on 20/7/2010 after 2 weeks of the mentioned complaint as I was quite busy in my schedule. Prasad told me that the service centre will install the new software after which all the issue will be resolved.

After having a service done with reference to Job No. R[protected] for the mentioned complaint, my mobile was working fine for only one day. Once again the same problem arises along with some new problems – now the whole screen gets hanged, either cant reply nor cant view the message as it gets stuck continuously, in some messages if I open the message the mobile gets automatically restart.

I want to know why the company is having such a faulty piece and sell them to the customer. The company should focus on electronics items like TV, AC, etc except mobile because lg mobile is worst than china mobile. So just stop manufacturing mobile and focus on other electronics item.

I just want the money back Rs. 9500/- as a refund as I am not at all interested in this mobile.

Hope some senior managers will reply to these mail or else get back to me on my cell as soon as possible rather than some executives.


Regards,

Girish Poojari
Mob No. [protected] / [protected]