LG Electronics Complaints & Reviews

I have ordered an AC on August 29 from LG online service portal. Till now I have not recieved the product or any sort of information from their side after asking multiple times.

I have called the customer service thrice and everytime I get the same answer stating " someone will reach you in 2 hours" about the status.

It's been 25 days since I ordered the product and i recieved an invoice copy with invoice date...

AC purchased and in less than 1.5 year the AC is not working and even if we raise consumer complaint no action is taken from LG .

Feedback from the past communication with LG :
Not fixing the LG AC issue ( because when the service team provide a fix AC runs only for 1 week, then again the same problem )
Even though we are escalating no action is taken from LG perspective. ( Escalated via mail/call/ consumer complaint )

Providing the screenshot of already raised complaint..

Got call from team, but after that there is no action from LG side... Facing problem with LG AC for past 1 month...

Previous complaint number : RNP[protected]

I have purchased[protected] tv Lg43 inch TV. Within 10 days remote not working. Now[protected] I complained to the lg showroom. they told lg remote has no warranties. We will take an extra amount.Lg sell fake remote on high price tv and they pull to buy new remote.Fraud LG showrooms.I want to know i purchased tv fake or original.How remote not working within 10 days.Now i purchased new remote.That bill i attached in this email.I want money back.Quality less product sale from lg side.I purchased tv in 36k.Now i paid extra amount on remote also.Its big scam.Lg know remote is quality less so they not warrantied on remote.

I have purchased[protected] tv Lg43 inch TV. With in 10days remote not working. Now[protected] i complaint lg showroom. they told lg remote has no warranties we will take extra amount.Lg sale fake remote on highprice tv and they pull to buy new remote.Fraud LG showrooms.

We bought LG AC last year, we have applied for AMC after 1 year.

Client Name : Yogesh Kumar

We had an issue in AC during May/June 2023 as CH38 error was obtained in 2-3 hrs and AC will not work after it, and hence the service team took the AC to repair and re-installed it ( which took nearly 1 week ) again.

The AC ran for 1 week fine, after which Cooling was not obtained and same CH38 error obtained, again raised request and the service team told gas was leaking as some screws were loosened . They fixed it ...
(Complaint no : RNP[protected]

And now again after 1 week, same CH38 error is obtained in AC in 2 hrs and AC is not running...

Whether the AC is not a good product or the technicians do not know how to fix it... How we will get so much issues within 1.5 year and we need to keep on raising complaints for this...

I had raised a repair request RNP[protected] for my LG water purifier on Aug 8, 2023. The product is under AMC (purchased in 1st week of May). There has not been a single visit by the engineer till date. After many calls and escalations after 17 days the local service centre called and said we haven't done the AMC through them, we should call whoever did the AMC, they will resolve the issue. After few days in subsequent calls they said the part needed is not covered under AMC (without visit or inspection).

Further the regular maintenance filter change request was auto raised last week RNP[protected]once in 4 months one). Now both these requests have been cancelled by the service centre. I'm spending 85Rs per day on Bisleri water throughout this entire time despite paying close to 5500 for AMC every year since purchase in 2018.

Also this is the second time this is happening. Even in 2021, the filter wasn't working for 30+ days. The inner filter was sanctioned, we had received a MSG and the local service centre took more than 30 days to replace it. Even then it was done only after multiple escalations.

LG service is becoming a nightmare. It used to be really good before and we would purchase only LG items. After what happened in 2021, I have already avoided purchasing LG, have bought a Samsung Tv and Panasonic AC. Panasonic service has been really good. I just want LG to refund my AMC money and I'll purchase a different water purifier.

I bought a fridge from LG company on 25 August 2021 . Description - GN-H702HLHQ.APZQEBN invoice No PSU/00447.From Prasad and sons, Motilal Road, Deoria (U.P) . But from the last 14 days, My fridge is not working properly. I called mechanic from prasad and sons but he is such a highly incompetent person . He took 3 weeks but still he was not able to figure out the reason for fault. My refrigerator is under warranty period

It is highly appreciable if you could intervene into this matter and resolve it

We have already suffered a lot . Please reoslve this issue at the earliest

I have a LG refrigerator 408 L and it has been completely ruined by LG technicians. it was bought on 18th April 2022 and in just over a year it stopped working, the first complaint I raised was in 15th July 2023, complaint id :[protected]

Almost 5 technicians have visited my place and did too many so called repair and now its has been two months and the fridge is just a big box for me which does not even work. They have...

I have lost my bill for my LG refrigirator. I have bought the fridge about 8 years ago and hace a warranty on the linear compressor inside the refrigirator for 10 years and yesterday an lg tech quoted me 13000 for replacing the compressor ansd since I dont have the bill they are not accepting the warranty. Pleas help me.

I have lost my bill for my LG refrigirator, I have bought the fridge 8 years ago and the warranty for the compressor is for 10 years.Since I was unable to produce the bill, The LG tech has said he will not replace the part under warranty and said I have to pay for it
Email:[protected]@gmail.com
Phone:[protected]

Please is it possible for me to get a duplicate of the bill...

My complaint dated. 18.5.22 [https://www.consumercomplaints.in/lg-electronics-denial-to-give-invoicebill-mon...⇄ and dated. 22.4.23 [https://www.consumercomplaints.in/lg-electronics-custom-expect-service-document...⇄ are marked as resolved in fake, willful, and undemocratic manners mislinking the consumer protection rights complaint to Custom Department duly manipulating and tampered with creating a fake narrative to misquote and misguide consumer forums
Updated by Dhiru Vaghela I regret to inform that Till 23.4.23, None of my complaints ID: 3418064; ID: 3418043; ID: 3419947; ID: 3194419; ID: 3194371 is resolved or none is responded to https://www.consumercomplaints.in/lg-electronics-b100246

Dhiru Vaghela and Dhirubhai Babubhai Vaghela
Aug 26, 2023
Updated by Dhiru Vaghela The complaint made on 22.4.23 is shown as resolved on 23.4.23 using the fake narratives. My complaint has nothing to do with the fake resolution of LG to misquote my complaint while replying "Custom expect service & documents & NO Fake narratives" My complaint is made for following unfair trade practices by LG in violation of 1. Para 5 of Consumer Protection (General) Rules, 2020 and
2. Section 2(47)(vii) of C P Act, 2019 (Not 1986)
It has no relevance to the customs Department that is an internal matter between LG and the customs Department. Therefore, My complaint holds good and is stated as resolved in fake manners It is a wasteful exercise of LG to misguide the complaint forum in focus by manipulating the subject matter from the protection of consumer rights and mislinking it to the Customs Department as part of the fake narrative to manipulate the performance of resolution in fake manners but that can't change the reality of poor after-sales services & denial of lawful documents in such whatsoever fake manners using unjust, unfair and undemocratic ways
Aug 26, 2023
Updated by Dhiru Vaghela LG is the habit o[censored]sing fake narratives for the last 783 days that I experienced in reality and misguiding the consumer forums to show them as resolved to justify the fake performance status of in reduction of pending complaints and fake numbers of resolution.
LG is designed to change fake narratives from time to time. LG used the fake narrative of LG policy in a non-transparent manner not to disclose to customers up to 18.5.23 and shifted the fake narrative to free of-cost replacement mechanism mislinking to internal data security from 19.5.23 and misguided and managed the NCH and Ministry / Department of Consumer Affairs. So this is a usual feature of LG to create different fake narratives to misguide different consumer forums but no shame.
To sum up, my said complaints hold good as of date because of the fake resolution to justify the fake performance status of in reduction of pending complaints and fake numbers of resolution.

Refers to https://www.consumercomplaints.in/lg-electronics-denial-to-give-invoicebill-mone...⇄ 18.05.2022 Profile 4349998 Not resolved is shown as resolved creating a fake narrative to show it as resolved.

My complaint has nothing to do with the fake resolution of LG to misquote my complaint while replying "Custom expect service & documents & NO Fake narratives" My complaint is made for following unfair trade practices by LG in violation of 1. Para 5 of Consumer Protection (General) Rules, 2020 and 2. Section 2(47)(vii) of C P Act, 2019 (Not 1986)
It has no relevance to the customs Department that is an internal matter between LG and the customs Department. Therefore, My complaint holds good and is stated as resolved in fake manners It is a wasteful exercise of LG to misguide the complaint forum in focus by manipulating the subject matter from the protection of consumer rights and mislinking it to the Customs Department as part of the fake narrative to manipulate the performance of resolution in fake manners but that can't change the reality of poor after-sales services & denial of lawful documents in such whatsoever fake manners using unjust, unfair and undemocratic ways

This proves that LG has had the habit o[censored]sing fake narratives for the last 783 days that I experienced in reality and misguiding the consumer forums to show them as resolved to justify the fake performance status of in reduction of pending complaints and fake numbers of resolution.
LG is designed to change fake narratives from time to time. LG used the fake narrative of LG policy in a non-transparent manner not to disclose to customers up to 18.5.23 and shifted the fake narrative to free of-cost replacement mechanism mislinking to internal data security from 19.5.23 and misguided and managed the NCH and Ministry / Department of Consumer Affairs. So this is a usual feature of LG to create different fake narratives to misguide different consumer forums but no shame.

I purchase the new laptop in pai showroom that os & 2021 soft is not installed plq take my query urgently sole this case kindly do the need full.

Good morning Sir,

I am consumer Vimal Singh compelled to write this email to you. It's been long since i have raised my complaint for my refrigerator. After my follow up I conveyed the compressor is discontinued by company and not available.
Sir I have purchased looking to a brand and a 10 years warranty benefit. If company has discontinued, it is not consumer fault. Company has to ensure my refrigerator is on and in working condition.
I request your kind office to intervene and arrange to do needful.

Thanks & Regards,
Vimal Singh
[protected]

Refrigerator not cooling properly

We bought a queen size wooden bed and delivered and installed on 12th August.

It make sounds as the under play wood are not properly measured and fixed.

I recently purchased a washing machine (IFB W/M SENATOR WSS STEAM -WMIF1012) from your Pai Internation Electric store (Outer Ring Road, Marathali, Bangalore) on 06 Aug 2023. The product arrived on 07 Aug 2023 and when the IFB technician opened the package on 09 Aug 2023 and tried installing, I noticed that several significant problems that have made it impossible for me to use the product.

The specific issues I have encountered...

Dear sir/madam,
I sumit kumar residing at ara, bhojpur, bihar want to state that I have a complaint against harassment, misbehave and abuse by your esteemed company LG in lieu of service request of a washing machine repair.
Recently on 5 aug 2023, I booked a service for my washing machine and on 6 aug 2023 they came to my house for the same purpose. After checking the washing machine they replaced a faulty inlet valve with one of their ordinary inlet valves, saying that these are original LG parts and for this he will charge 2400 hundred. At that time I trusted the LG and agreed to the replacemt of the same and its charge. But that part also turned out to be faulty and the technician went away saying that he would come tomorrow with a different one. And for this he demanded service charge for that day without correcting the same, for which I refused, then he started arguing and misbehaving with me. Finally he left and did not come for 2 days, after which I was unhappy with the service and put a request to cancel the service. After which the technician and LG service manager of Ara called me and started arguing, misbehaving and abusing me, Which is very shameful for such a big reputed company like LG.
I have been using many LG electric appliances in my house for years. I have trusted LG and its service for years. But this time I am deeply hurt by this act of LG. In this era of competition, instead of considering the customer as God, LG harasses and abuses its customer in the form of service, which is very shameful.

Subjet : Complain letter for harassment, misbehave, and abuse by LG service manager
Dear sir/madam,
I sumit kumar residing at ara, bhojpur, bihar want to state that I have a complaint against harassment, misbehave and abuse by your esteemed company LG in lieu of service request of a washing machine repair.
Recently on 5 aug 2023, I booked a service for my washing machine and on 6 aug 2023 they came to my house for the same purpose. After checking the washing machine they replaced a faulty inlet valve with one of their ordinary inlet valves, saying that these are original LG parts and for this he will charge 2400 hundred. At that time I trusted the LG and agreed to the replacemt of the same and its charge. But that part also turned out to be faulty and the technician went away saying that he would come tomorrow with a different one. And for this he demanded service charge for that day without correcting the same, for which I refused, then he started arguing and misbehaving with me. Finally he left and did not come for 2 days, after which I was unhappy with the service and put a request to cancel the service. After which the technician and LG service manager of Ara called me and started arguing, misbehaving and abusing me, Which is very shameful for such a big reputed company like LG.
I have been using many LG electric appliances in my house for years. I have trusted LG and its service for years. But this time I am deeply hurt by this act of LG. In this era of competition, instead of considering the customer as God, LG harasses and abuses its customer in the form of service, which is very shameful