LG Electronics Complaints & Reviews

Since LG is established brand I brought a TV, AC, washing machine, Freeze. I am always having something or other problem with LG products year long. Very disappointed with their service also. From last year AC is having water leakage and non cooling problem. Servicing team repair and replace the parts and again again from 2 years same problem it was resolved till now. Service team is very rude and take money but issues are unresolved. LG esclation team or managers are very reckless to respond and resolve the issue. We buy the branded product with high cost for best quality, but problems come for product frequently a like local products such cheap and low quality LG is.. Disgusting that service team replace the condensor, cooling coils, AC gas within 1month thrice. Such an wrost product i have ever seen. i raised request RNP[protected], none is solving issue. Request you guys to take serious action.

Booked AC complaint 10 days back but no support until now to solve the problem
(29th Apr)
First ticket number : RNP[protected]
(06th Map)
Reached their customer care again, they booked complaint again
Now ticket number : RNP[protected]

I bought an LG 3 star inverter split AC from flipkart which was delivered on 17/04/2023 and installed by Jeeves on 19/04/2023. The Jeeves technician who installed the AC suggested me to take extended warranty of 2 years for the AC and he explained me that all parts will be covered under extended warranty and you will also get three services (Dry and Wet) from Jeeves every year, hence I paid rupees 2660 via Paytim to his phonepe, but he did not provide me any invoice regarding this. I called Jeeves customer care in the evening regarding the invoice and I also confirmed about the extended warranty, but the representative (Kausar) told me that you will not get any type of service (dry or wet) in this extended warranty, the technician gave you wrong information about this.

I requested for the cancellation of the extended warranty and received a mail from Jeeves

Hi Pankaj,

Thanks for sharing the bank details.

Please be assured that the refund of Rs 2660 as part of the cancellation of Extended Warranty Plan for LG AIR CONDITIONER has been initiated and it will be credited to your account within 8 business days. We will also share the UTR number for your reference within the next 8 business days.

We hope this helps.

For further assistance please revert back to the mail [protected]@jeeves.co.in or call us at[protected].

I have not received my refund in the bank account and I have called many times to the customer care but every time they said that you will receive your money

Our 2 split AC s were bought in cash with Full payment at Great Eastern Retail Kamarhati, kolkata. with invoice no- KHT/SA2324/00386 and KHT/SA2324/00355 on 16th April 2023. Till now after 14 days (30/ the AC s are not installed. Every Alternate day in the 2nd half of the day some engineer call and say that today it's not possible, tomorrow they will install, but they don't respond the next day. Like this twice we took leave from our work to stay at home for installation, but they really don't have any reponsibility. I thought LG had the best service before buying, But now I see that they have the worst service. even my neighbour who bought another company AC got it installed within 5 working days.

This is Regarding service request RNP[protected]

Can you please let me know when will the issue get resolved?

April 10th, opened the case

April 19th, escalated to Mounika (customer relationship officer, bangalore)

April 25th, escalated again through email

April 26th, got call from lg office and enquired about the issue and promised to fix at the earliest

Still no response. Let me know if no one is ready to fix the issue then I can check the water purifier with someone outside.

Please check the RNP for more details and below case.

Related case :
GCP[protected]
VCP[protected]

I must recommend and request you to study the below highlighted a copy of customer which has been facing so much challenges. I have paid all the amount but due to wash had happened (Due to lac of knowledge and training by technician) of A.C indoor, my moter got blown and then the display got down.

I have paid for wash and then moter and then going to pay for this display of tuner -: big Black one .

Today they have come without verification whether it is working or not using remote, how come a technician is just coming without having proper +Ve and -ve scenario has been verified. now after i have said that Remote was working as expected past so many years, now they are saying the remote it self not working, they are simply adding buffer to customer and customer being paid.

Now they have taken the below attachment and with remote they will now come with these details checked, i have no idea.

I am finding difficulties of handling this fraud vender-Badyanath-:[protected] urf Pintu which they have been doing past years of dissatisfaction only. Are we not getting same kind of issue with other customers too.

I must recommend and request to please investigate once with in a common ground level once.

Note-: i am not at all ready to pay a single amount where as it has all happened to us being this Washing indoor A.C.

Regards
Binayak

08 days completed. Till my AC is waiting for installation.

I had purchased LG's air-conditioner from Perumbavoor police canteen on 21.04.2023. LG shall provide installation of AC with in 48 Hrs. LG's contractor from Aluva, desham was contacted on phone number [protected].It was climed that this contractor could not provide installation and had no staff. now 6 days completed .no one has to came for installation .

I had my LG refrigerator repair on[protected]. I raised a compliant to customer support and no compliant number was given to me. After one day one representative came from LG and performed inspection and gave a report that gas need to be refilled, he said he has updated another person will come and fill the gas, after 4 days another person came and started refilling gas but he said that compressor is not working and and he updated it as i had a 10 year warranty he said another person will come and replace the compressor. 10n days passed by no one came i kept on complaining to customer support, but no one responded properly instead they advised me to call that technician and make do with it.

when i asked for my complaint number and details they refused by saying nothing is there on your compliant we will not do anything.

Later i again i lodged a compliant this time i asked and took the RMP #[protected] but no technician is ready to come to my place everyone is calling and saying that he has forwarded my compliant.

Worst customer experience.

Hey sir Good Evening today I have went to pai Internation Store At SHALIBANDA
I have taken Boat ear buds
I am not satisfied with ear buds when unlock
After Payemenet The Voice Is Not Coming Proper plz Help me
I am Request u to plz Exchange and Give another best one plz help me out
My contact - [protected]

I customer named M.G Ashokan purchased the LG AC from Adishwara Showroom on 22 Apr 2023

LG 1.5- 3S-RS-Q18QNXE-SP
LG 1.0 - PS-Q12JNXE1

On Monday ie 24 Apr 2023 today the installation persons came and checked the site and started giving us the accessories list. and also gave the pricing. however, when we checked the same price in market it was much lesser than he quoted. he also demanded to pay him extra fitting charge for each and every unit he installs.
when we spoke with the manager the manager responses were very rude and was like if you like you get it fitted otherwise live it and he told his people to live the site without informing us (customer).

The manager behavior was very mannerless and rude and was not professional.

Request you to look into the issue and resolve and should not repeat with other customer.

even when raised the same compliant with showroom Adishwara LG in charge Ms Uma was not in favor of the customer, didn't understand the queries raised by us, instead she got into argument and at last she agreed to send some other technician, the AC is still not installed at home till time.

Regards,
Shirly

Refers to https://www.consumercomplaints.in/lg-electronics-denial-to-give-invoicebill-mone...⇄ Profile 4349998 Not resolved

Thus, LG has violated the following provisions of consumer laws in a consumer complaint lodged by Shri Dhirubhai Vaghela before NCH.
1. Para 5 of Consumer Protection (General) Rules, 2020
2. Section 2(47)(vii) of C P Act, 2019 9Not 1986)

LG didn't stop here but LG service team created fake narratives of replacement, policy, and documents giving fake feedback to other LG teams & higher ups adversely impacting the protection of consumer rights to suppress the voice of consumers and crush their consumer rights

1. This is a case of purchase of a new model product in lieu of part considerations in the shape of NEFT payment of Rs.9632 and the rest of part considerations worth Rs 34560 in the shape of in return of defective model product purchased at a cost of Rs.43200.
Thus, LG is totally wrong in interpreting to say this case as an exclusive free-of-cost replacement and it forms a fake narrative far from truth
2. LG policy is a fake narrative afterthought when it is not transparent to share or disclose to consumers. LG never intimated LG policy, terms, conditions, etc before or after payment of 9632 on 25.6.21 ignoring the email request dated 22.6.21 or before or after delivery of the new model on or after 8 7.21. LG first time remembered its policy afterthought in company remarks on 4.8.21 in docket no: 2851219 and never to the customer before 2.8.21
3. Document with fake narrative. As an affected concerned consumer, I swear and confirm on oath that I have not received any original bill, invoice or cash memo or NEFT money receipt or voucher or debit note, or credit note in the name of “Dhirubhai Vaghela" as customer name and address but LG created a fake narrative in company remarks to misguide that LG has given all the documents to the customer. Prima facie is a lie of LG under what accounting principles or consumer laws, does LG need to generate all five documents of similar nature for one and the same transaction of purchase? LG can confirm this fact prima facie by sending me copies of said documents to expose untruth & fake narratives and I can confirm its truth through email or docket attachment to LG.

Such an anti-customer approach is not expected from a global company and LG Service team etc acts in a cheating manner like a local brand. What stops LG to follow Para 5 of Consumer Protection (General) Rules, 2020 ? I am sure and confident that LG policy is not the culprit but the fake narrative and fake narratives created by Mr. Ramandeep & Mr. Shakeel Ahmed and Mr. Dasari Paripoornaiah, RSM in close touch with Mr. Manish Paliwal, ASM behind the scenes played a key anti-customer role in non-resolution of my complaint wasting 20 months time which is abnormal period higher than required period to resolve in a positive manner.

Again Very bad experience with LG Customer support, i had raise the request on dated 19th-Apr-23 for my LG split AC service customer executive booked my slot within 24 hours, after wait for 12 hours yesterday i called to LG CC he ensure that my request attend by with few hour however 36 hour gone no one come to my premises,
Contact detail - [protected]
RNP[protected]

Compressor repaired under warranty but freezer temp going to max -17.9•C even though temp from panel set at -24•C . Technician says won’t go below this . It’s so disappointing

Hello sir,
i went to purchase a brand new lg c2 48 inch oled tv from lg brand store, i made the paymet and the store manager said that he will deliverthe tv next day, after a day a guy came from lg electronics and installed the tv.on the same day i found out that the tv isnt brand new, its a 6months old used unit used for 1500+ hours, so i rushed to the store and said that its not a new tv firstly they deied, after i provided proof the store manager said that yes i gave you the display unit so i asked for a replacement as i didnt paid for 6months oldtv, i paid brand new price so i should get a brand new tv, but he deied to replace the unit and i asked why and he said there is no reason we simply cant replace the unit.so basically he fraud me, please help me get a brand new replacement.i have every kind of proof from call recording to everything that indicatd that the tv i got is a used tv.

LG is well aware of my complaint with Service Request No: GCP[protected] .
Every time the LG service team used & misused the talk and visits to create fake narratives and present them in twisted & otherwise different wilful manners far from the reality of the facts discussed because that facilitate them to create a wrong picture, to misguide, to twist the original contents of discussion and present the discussion in wrong, misguiding and wilful manners that is far away from the truths and conceal the real facts of discussions in the feedback to other teams.
LG service team wilfully avoided transparency by not using WhatsApp and emails that can not facilitate them to conceal or tamper with the facts presented in a black-and-white manner on WhatsApp and email. LG service team created a fake narrative by fake feedback to all other teams that LG has issued all the documents but conceals the fact that LG has issued no document in the name and favour of the customer “Dhirubhai Vaghela” by not naming them as to what documents issued, in whose favour issued and didn't substantiate by providing a copy of each one. I have lost faith in talk or visit of a service team that has nothing to say the truth but depends upon fake narratives to elite consumers and fake & negative feedback to management but still, I am open and ready to face any question at any point of time from LG end but in email or WhatsApp only. I believe in truth and confidence and no fake narratives because I have nothing to conceal and my every presentation is in black and white in email form or WhatsApp form and no compulsion of any concealment or no need to create any fake narratives meant for any cheating. I can fight for the truth of protection of consumer rights and the laws of the lands as a nationalist even at the age of 69 with limitations of health and can venture anything warranted including the patience of giving every chance of a resolution to LG in-house irrespective of fake narratives created by LG teams.
A kind reference is invited to my email of Tue, Mar 14 at 8:04 PM [Part 1] and email of Thu, Mar 16 at 4:59 PM [Part 2] on the above subject. In continuation thereof, I submit Part 3 for your kind consideration.
Part A: By the passage of 20 months time, LG is exposed as a group or a small crowd of well-educated chaps with fixed negative mindsets with fixed fake narratives at all levels creating negative environments with negative results even in simple consumer issues costing zero to LG who framed and used an internal policy consisting of full flagged defects and limitations reflecting fixed negative mindset that has fixed negative guts to interpret everything in fixed negative set manners ignoring consumer laws including para 5 of Consumer Protection (General) Rules, 2020 and handling all the consumer issues with a sole negative and anti-customer approach under bias and prejudice with endless negative results by passing (really speaking wasting) the time, energy, manpower etc for mean and negative purposes as follows. This list is illustrative in nature and not exhaustive.
1. to create fake narratives,
2. to take U-TURN to what is discussed on the telephone mobile or personal visit and project & present them for otherwise wilful usage,
3. to shirk from responsibility,
4. to avoid commitment and not to set any transparency or accountability,
5. to avoid routine courtesy manners expected with a senior citizen as an elite consumer reported in black & white,
6. to make & instigate a customer to be stubborn,
7. to create a stalemate,
8. to misguide government offices and officers in NCH, Ministry/Department of Consumer Affairs, PMO and others creating and using such fake narratives in company remarks in 113 dockets, in Minister complaint dated.26 / 28.2.22, PMO complaint No: PMOPG/E/2022/0083416 dated.18.3.22
9. to say that most dockets contain their own merits as duplicates ignoring facts and merits presented in these most dockets to tamper with records etc
10. to influence and avoid convergence to escape reply,
11. to ignore most dockets to reply in company remarks using fixed fake narratives
12. to cause tampering with records, Minister complaints,
13. to replace three nominated concerned officers in the PMO complaint without any intimation to me to decide the case in pro company advocacy manner in an unjust, unfair and discriminatory manner totally ignoring the due part of the protection of consumer rights prescribed in para 5 of Consumer Protection (General) Rules, 2020 and simultaneously linking to the matter of protection of consumer rights with undue & irrelevant LG policy and irrelevant Covid-19 and Mr. Surendra Singh decided with pro company advocacy and not decided the PMO complaint in consumer advocacy as required & expected in the mandate of Department of Consumer Affairs on its public webpage ignoring persuasion with LG to reorient lG policy & management system to address consumer concerns.
14. to cause the removal of feedback sent by customers in continuation of respective dockets and not to restore them ignoring consumer requests in black and white
15. to abuse, blame, challenge and draw the worst and fake/wrong picture of consumers using fake narratives to influence NCH, Ministry/Department of Consumer Affairs, PMO and others to make bias and create prejudice to the NCH, Ministry/Department of Consumer Affairs, PMO and others
16. to impress and influence the working of NCH, Ministry/Department of Consumer Affairs, PMO and others to create a negative environment to cause hurdles in the protection of consumer rights,
17. to tempt the offices and officers of NCH, Ministry/Department of Consumer Affairs, PMO and others to create vested interests and indulge in malpractices including corruption and causing dereliction of duties of NCH, MCA, DCA, PMO & others
These are my keywords based on my personal experience & interaction of 20 months with negative LG teams including Mr. Manish Paliwal, ASM, Mr. Dasari PariPoornaiah, RSM, Mr. Shakeel Ahmed and Mr. Ramandeep in the Corporate office who played a key role in creating and using the fake and fixed narratives with fixed negative mindset surrounding the words- 1. replacement, not exclusive free of cost with the same model or meant for commercial use ( misinterpreted in fake meaning), 2. No transparent LG policy ( an internal matter LG says not to share or disclose to customers) and all documents were created and updated but for what purpose and why was no name to any of the documents or no beneficiary customer name "Dhirubhai Vaghela" and none was given to me as a customer and such fixed fake narratives are presented without any supporting documentary pieces of evidence or supportive law documentary pieces of evidence at any point of time in any of the 113 dockets etc
Part B: Any Interpretation is required and is desired in broad perspective, broad vision, and broad and positive mindset to get and give positive and better results.
A Positive mindset is guided and governed by laws with logic, and words with spirit, causing positive interpretations with a human sensitive attitude and giving positive results only.
In this case, It is quite possible to interpret this case as a case of purchase of a different and new model with its purchase cost as 44192 in consideration of part payment of NEFT Rs.9632 and the rest part consideration in the manner of replacement in lieu of return of the defective old model product. This is called and termed a positive interpretation of a positive mindset. This interpretation has the support of the CP Act, 2019 with logic and causes no hurdle to give all the four documents requested and prescribed in para 5 of Consumer Protection (General) Rules, 2020 and LG could have easily escaped following the unfair trade practice u/s 2(47(vii) of CP Act, 2019 (not 1986) and could have complied with the consumer laws and also could have satisfied the laws of the land in addition to addressing the concerns explained with 3 lucid examples explicitly to all the LG teams during past 20 months and the requirement of the consumer to meet with any contingent future situations explained by the consumer with 3 lucid examples explicitly to all the LG teams during past 20 months.
Unfortunately, LG teams failed to interpret in so positive manner indicating and giving identification of negative mindset. This kind of true, due and positive interpretation could have certainly given better results, a better image and goodwill to LG, better customer satisfaction and better compliance with the laws of the land and significantly all of these at no cost i.e. zero cost and no need or occasion for fake narratives, no need of conspiracy, no need of cheating, and all at no cost & just a positive interpretation
A negative mindset is guided and governed by mere words and no spirit, laws with no logic, and causes negative interpretations & produces negative results consuming abnormal time, money and energy damaging the image & goodwill of a global brand like a cheating local brand, dissatisfaction in consumer class and violation of laws of the land including applicable consumer laws i.e.para 5 of Consumer Protection (General) Rules, 2020.
Unfortunately, all the LG teams applied their fixed mindset in a uniform negative manner to create and cause negative interpretations of replacement treating it as exclusive and free of cost with the same model ignoring the fact of involvement of different models involving additional payment of Rs.9632 and penalty of Rs.8640 as abnormal depreciation

I made my complaint to all the LG teams to get custom documents like a bill or an invoice, cash memo, or NEFT money receipt etc in the name of consumer "Dhirubhai Vaghela" as prescribed in para 5 of Consumer Protection (General) Rules, 2020 but LG ASM Mr. Paliwal abruptly says it is ingenuine and forcing me to accept a defective and irrelevant document i.e. debit note issued in the name of "LG Electronics" as the customer name. Is it not unethical behavior on the part of LG? He failed to explain to me asto to what way the Debit note is applicable in this case and what consumer law supports it. Why the use of such fake narratives?

I bought LG's AC on 13 April 2023.I called customer care and requested for installation of LG.
But till now no service agent has come from their side. I called again and again. Also called the service agent. Called customer care also but no one gave any satisfactory answer.
Seeing this, it seems that LG's service is very poor. I would request everyone not to buy LG products.
And I want you to do your best to get me justice. It will be so kind of you.

Dear Sir,

I bought the LG air conditioner on 15th April 2022 which got delivered on 16th April 2022. I got the AC installed much later and when I tried to use it this year (for the first time) it was not cooling. I then tried contacting the customer care on 14th April 2023 but couldn’t get through. On 15th April 2023 I was able to have a word with the LG customer care rep who registered my complaint and said that my AC will be repaired as 1-2 days post warranty also LG takes care of the repairs. It was a good gesture from LG and I appreciated it. The technician came on 16th April and said that there’s no gas in the AC and that it I will have to pay Rs 4, 000 to get it repaired. This was completely unprofessional and not expected from a brand like LG. Thus, I request you to look into the matter and get my AC repaired free of cost as I haven’t used it even for a single day since purchase due to such issues.

Dear Sir,

I bought the LG air conditioner on 15th April 2022 which got delivered on 16th April 2022. I got the AC installed much later and when I tried to use it this year (for the first time) it was not cooling. I then tried contacting the customer care on 14th April 2023 but couldn’t get through. On 15th April 2023 I was able to have a word with the LG customer care rep who registered my complaint and said that my AC will be repaired as 1-2 days post warranty also LG takes care of the repairs. It was a good gesture from LG and I appreciated it. The technician came on 16th April and said that there’s no gas in the AC and that it I will have to pay Rs 4, 000 to get it repaired. This was completely unprofessional and not expected from a brand like LG. Thus, I request you to look into the matter and get my AC repaired free of cost as I haven’t used it even for a single day since purchase due to such issues.

Siddharth
+91-[protected]