LG Electronics Complaints & Reviews

Hello Concerned person,

I am writing to you to express my disappointment with the quality of service I have received from your company. I purchased an LG AC on March 1st, and the installation was done on March 2nd. However, on April 12th, I noticed that the AC is not cooling as effectively as it used to, and the cooling power has significantly reduced.

I immediately raised a complaint on the same day to LG customer...

I am using lg purifier from last three year No complaint but in March 2023 I take amc from service centre but they damage my purifier I made complaint to lg customer care from last month. After many home visit of lg engg. many telephone conversation with customer care many experiments with purifier but no resolution.
I have registered mobile [protected] with lg electronics.
Now lg harass me made . Doing nothing against my complaint.

I want duplicate bill..

Dear Sir / Ma'am,

I bought an AC from Reliance Digital of Jharsuguda, Odisha on 26th March 2023. I observed that Swing Blade of AC is not fixed/installed properly on 31st March 2023 when ResQ (Installation Party) is installing. Later that, I complained to them i.e. ResQ & LG (Complaint ID - CNP[protected] also. ResQ Team is not supporting & responding at all. They are just declining my complaints & they are not giving any warranty support at all. LG team came today & found my complaints are correct i.e. Manufacturing Defect in Swing Blade & they have informed to their Office. Also told that, After confirmation of ResQ they will change but no supports are responded at all.

Requesting to you, Kindly look into this matter as I am facing big trouble with this matter.

Thanks & Regards,
Kalyan Basak
2nd Floor, Plot No - 315/6161,
Vill - Ekatali, Jharsuguda Unit - I
Near Suman Ladies Corner & Ekatali RI Office
Odisha - 768201
Cont No – [protected]

We (My wife and I) decided to have a kirtan at our new built home this Navratri on 26th of March hoping to get 70+ guests, So we have planned well in advance for this and to avoid the suffocation and heat and humidity I have ordered a 1.5 Tonn Split AC from LG.com/India on 6th of March (20 days before the scheduled event) against order # [protected] which was duly delivered on 12 March and on 17 Akram from Coolcare (LG Service Associate) came at my home for installation. He unpacked and installed the Indoor unit first, then when he unpacked the Outdoor unit he found that the installation kit was missing from the package despite mention on the packaging. When I asked him about its cost (i[censored]pto few hundred I was ready to pay for that out of my pocket) he said 380+ GST per feet while there was 10 feet of installation kit should be there amounting to approx 4000. For which he informed his senior Mr. Saurav and also informed LG customer care about the incident.

I have the recording of the call, at first she blamed it on me that I must have misplaced it, but when I told her and the Mechanic Akram Confirmed that he has unpacked the product till then it was properly sealed. After his confirmation she started to say that and please emphasis it that "Although it is mentioned on site as well as packaging but this model does not come with installation Kit so I need to purchase it additionally" but when Akaram confronted her and told that this model do come with it and in my case it is missing from the packaging so she said that she cannot help with it and we need to raise the matter with ASM (I dont know who he is) when I asked for his number she again refuse to provide saying that Akram will manage by his own.

So Akram left my home saying that he will discuss it with his Senior Mr Saurav, who subsequently called me and told that I need to return this AC and get the refund issue for this as he cannot help me in this matter as he is a third-party associate only.

Since then I have tried to register my complaint more then 15+ times via various channels including Customer service, Website, Email, FB Page and somehow I got 2-3 contacts of LG Service of my area so via call and whatsapp to them also, but till 0 response from there side.

Not a single time anyone from LG officially Called or wrote to me let alone the engineer visit. it's always same response :

"We have escalated the matter with our DEDICATED / SENIOR TEAM and they will get in touch with you within the next 4 working hours."

It has been 25 days now that event has been passed and all the relatives and attendee has bear the discomfort of heat and suffocation due to lack of service by LG and we feel quite insulted and ashamed due to this.

Luckily the weather was pleasant in Delhi due to which there was no serious problem to any attendee other wise either we have to cancel our program or there was sure going to be some medical problems.

Now I am totally disappointed by the unprofessional ways of LG as Not a single person in such a large company is responsible enough or concerned enough or care enough to connect with me for resolution. I am really amazed at the work efficiency of this organization.

Even though I have warned them in written that if this situation continued then I will be forced to report the matter to the authorities but still 0 response from their side.

This shows how insensitive and tyrant a multi-national organisation can be towards a poor alone customer.

After all this when I have even requested them to as they are unable to provide service then please arrange a pick up of your half-installed item and issue me a refund as after this fiasco I do not want to have any LG product in my home. If this is the state of affairs during an ongoing sales God only know what nightmare and horrors awaits for me if I needed after sales service. But this time too I got zero response like always despite many follow ups.

So now I want consumer court to teach a lesson such ignorant corporations that in India they have to follow proper sales and service protocols and I demand a generous compensation for all the mental, emotional, physical and financial trouble my family and I have been through during past 24+ days and still going through along with the full refund of the sale amount.

One more thing the item is huge in size and is eating up precious space in my small 1 BHK home, which is causing a lot of problems due to this since last 18+ days and I cannot anymore take care of it and held responsible for its condition, so please arrange its pickup ASAP.

We booked the first issue on 30.04.2022 and were promised that our refrigerator issue would be resolved asap, however even after numerous calls and multiple tickets for almost one year there is no resolution by LG. Instead, multiple technicians working on refrigerators as trial and error methods whiteout full knowledge of the product repairs has made our refrigerator worse and has damaged the refrigerator completely.

Technicians changed the compressor once in May 2022, two or three times in September/October 2022 and again in March 2023 refrigerator has stopped working again.

LG technicians who visit were not able to diagnose the problem correctly and initially were telling us that the issue is due to gas, filter choke etc, upon repairing as per his advice the refrigerator only would work for a day and would stop working the next day. Again we had to raise the issue and post multiple calls and different executives working on the refrigerator as trial and error methods they would change the story, stating the compressor has to be changed and that they do not know how to do it, hence it has to be sent to a different place. This has happened all the times we raised a complaint

Due to negligence by LG, our refrigerator is in bad condition now as they have been trying to repair it without full knowledge or even correctly diagnosing the issue for one year. Every few months the refrigerator was not working for one year and is now completely damaged.

We have purchased two Lloyd ACs from pai international at Suncity Hyderabad and store people told that installation charges are included and not to pay again but at the time of installation they told that installation charges should pay it is not included.. this is cheating to sell the product.. please take action

I purchased symphony cooler from pai on 22nd March ugadi from indira nagar brach banglore . Neither from pai or from symphony nodody came to install stand of the cooler and demo. Cooler Remote also not working. I called Dileep sales manager to fix the problem, nothing happend.

Pai cistomer service is very worst and reccomend not to purchase the product.
Otgerwise customer will suffer after buying the product.

Hi,
I purchased sympony cooler on this ugadi (22nd march, wednes day). Nobody came from pai to install stand of this cooler. I called sales magar dileep, but he told somebody will come and fix this problem.
But nobody came yet.
Here once product sold, i felt like no support from pai for installation.
Customer serive is very bad.

Service Request No: RNP[protected]
Reference No : GCP[protected]

Refregrator has stopped cooling upon checking got confirmation as the compresser has gone bad. Even though I've 10years warrante on compresser
executive denied warranty even when I have valid proof.
1. Invoice
2. Online product registration
3. Proof of Serial number confirming same product

After multiple phone calls and CEO escalation one more executive visited and took a video of the Refregrator to send the video for approval.

After 6 days ther was no update and when contacted they have confirmed that they have closed the case mentioning as the executive resovled the issue.

Dear Team,

I booked a refrigerator LG342L GL-T342TPZY-REFLG1165 HSN: 84181090 on 12th March 2023 invoice number: CWBLR-22 / 21553636. I received a damaged piece and exchange has been delayed. There is no proper response or guarantee of exchange.

Regards,
Shamia.

Respect sir,
I buy new refrigerator doble door 260 ltr on flipkart since april 2021 than after 1 month i complain for refrigerator in voice like crackers but not issue solve and not any technician visit in my home and directly call to him without check refrigerator and say to me you need to earthing the wire i earthing the wire for local technician but still problem is not resolve and continue in 2023 and customer care says to me service charges and spare parts cost to be paid for coming technician...i specialy request you to don't buy lg refrigerator don't trust warrenty who are committed to customers for going to visit any electronic goods. I suggest to or special request to please buy any other brand electronics goods but don't lg goods buy my mobile no is [protected]
Regards,
Chirag patel

I purchase LG AC on 25-02-23 at Bajaj electronics. On[protected] I received. On[protected] technician came for installation. At that time he opened box and he found some damage in AC. So I called to sales executive of bajaj electronics then he told I will raise compliant and it will resolve within a week. Simply he said but as a customer I am not satisfied. Replace AC in next day. Otherwise I will go with Consumer forum.

Thank you

He transacted 51300 instead of dealing price49990.I have been cheated in transaction.He denied to cancel my order ignoring LG terms and conditions.
So I request to cancel the order and refund amount

LG TV display not working well
Name-p.hemanth
LG TV 32 INCHES
PHONE NUMBER-[protected]

I purchased a washing machine on 22 Oct 2022. i was entitled for Mech/Mfr cashback on my icici bank credit card.
Already Contacted Bank They Said Lg hasn't credited cashback yet.
Please look into the issue and kindly give me my cashback

LG manager of Ghaziabad Rahul Singh misbehaved with my senior citizen father & a heart patient. Never expected this from LG employee.

#KHOSLAELECTRONICS PVT LTD #WORSTEXPERIENCES .

I purchased Voltas washing machine from Khosla Electronics Beckbagan, 37 Syed Amir Ali Avenue, Kolkata:7000025

Invoice no:K[protected]/24506, .

Order Date :[protected].

Agent Code :K[protected]/24531

Invoice Date :[protected]

Agent Name Soumyajit Sharma([protected])

Manager: Partho([protected])

During the purchase #KHOSLAELECTRONICS PVT LTD #WORSTEXPERIENCES committed:

1) Free installation on next day of delivery,

2) Fee exchange if defective and 2 years warranty

Product delivered on[protected], but no person came for installation on[protected] till evening. Then I called #KHOSLA ELECTRONICS PVT LTD #WORST EXPERIENCES but no reply received. At last I called to Voltas customer care and came to know that they did not have intimation regarding installation of the product from #KHOSLAELECTRONICS PVT LTD #WORSTEXPERIENCES.

Voltas technician visited my house on[protected] and detected that #KHOSLAELECTRONICS PVT LTD #WORSTEXPERIENCES delivered damage washing machine, same was mentioned on call report by voltas . The technician verbally told by pima facie the washing machine seems “display wala” delivered to you.

While I contacted #KHOSLA ELECTRONICS PVT LTD #WORST EXPERIENCES: Soumyajit Sharma([protected]), Partho ( Manager) : Only one reply I have received “ Once product sold from #KHOSLA ELECTRONICS PVT LTD #WORST EXPERIENCES, #KHOSLA ELECTRONICS PVT LTD #WORST EXPERIENCES discards responsibility, you must co-ordinate with Voltas, neither product will be exchanged nor replaced”. While I called customer care of #KHOSLAELECTRONICS PVT LTD #WORSTEXPERIENCES ([protected]) I received standard reply contact to Khosla Electronics Beckbagan, 37 Syed Amir Ali Avenue, Kolkata:7000025.

The washing machine is still idly lying in my hall.

So #KHOSLAELECTRONICS PVT LTD #WORSTEXPERIENCES is established as “ Broker/ Middle man”

Regards

Niranjan Kumar Pandey

[protected]

Condenser coil replacement

Faced cooling issue in 2nd week of buying LG refrigerator and filed complaint against it but now my request is forwarded to someone who has again forwarded to other. I have asked to call manager supervisor and their manager. Whenever I am calling getting same response to call other number.
Kindly help me to get the refund.

Massage from LG Customer care
Your request has been already registered with us [RNP[protected]].