LG is well aware of my complaint with Service Request No: GCP[protected] .
Every time the LG service team used & misused the talk and visits to create fake narratives and present them in twisted & otherwise different wilful manners far from the reality of the facts discussed because that facilitate them to create a wrong picture, to misguide, to twist the original contents of discussion and present the discussion in wrong, misguiding and wilful manners that is far away from the truths and conceal the real facts of discussions in the feedback to other teams.
LG service team wilfully avoided transparency by not using WhatsApp and emails that can not facilitate them to conceal or tamper with the facts presented in a black-and-white manner on WhatsApp and email. LG service team created a fake narrative by fake feedback to all other teams that LG has issued all the documents but conceals the fact that LG has issued no document in the name and favour of the customer “Dhirubhai Vaghela” by not naming them as to what documents issued, in whose favour issued and didn't substantiate by providing a copy of each one. I have lost faith in talk or visit of a service team that has nothing to say the truth but depends upon fake narratives to elite consumers and fake & negative feedback to management but still, I am open and ready to face any question at any point of time from LG end but in email or WhatsApp only. I believe in truth and confidence and no fake narratives because I have nothing to conceal and my every presentation is in black and white in email form or WhatsApp form and no compulsion of any concealment or no need to create any fake narratives meant for any cheating. I can fight for the truth of protection of consumer rights and the laws of the lands as a nationalist even at the age of 69 with limitations of health and can venture anything warranted including the patience of giving every chance of a resolution to LG in-house irrespective of fake narratives created by LG teams.
A kind reference is invited to my email of Tue, Mar 14 at 8:04 PM [Part 1] and email of Thu, Mar 16 at 4:59 PM [Part 2] on the above subject. In continuation thereof, I submit Part 3 for your kind consideration.
Part A: By the passage of 20 months time, LG is exposed as a group or a small crowd of well-educated chaps with fixed negative mindsets with fixed fake narratives at all levels creating negative environments with negative results even in simple consumer issues costing zero to LG who framed and used an internal policy consisting of full flagged defects and limitations reflecting fixed negative mindset that has fixed negative guts to interpret everything in fixed negative set manners ignoring consumer laws including para 5 of Consumer Protection (General) Rules, 2020 and handling all the consumer issues with a sole negative and anti-customer approach under bias and prejudice with endless negative results by passing (really speaking wasting) the time, energy, manpower etc for mean and negative purposes as follows. This list is illustrative in nature and not exhaustive.
1. to create fake narratives,
2. to take U-TURN to what is discussed on the telephone mobile or personal visit and project & present them for otherwise wilful usage,
3. to shirk from responsibility,
4. to avoid commitment and not to set any transparency or accountability,
5. to avoid routine courtesy manners expected with a senior citizen as an elite consumer reported in black & white,
6. to make & instigate a customer to be stubborn,
7. to create a stalemate,
8. to misguide government offices and officers in NCH, Ministry/Department of Consumer Affairs, PMO and others creating and using such fake narratives in company remarks in 113 dockets, in Minister complaint dated.26 / 28.2.22, PMO complaint No: PMOPG/E/2022/0083416 dated.18.3.22
9. to say that most dockets contain their own merits as duplicates ignoring facts and merits presented in these most dockets to tamper with records etc
10. to influence and avoid convergence to escape reply,
11. to ignore most dockets to reply in company remarks using fixed fake narratives
12. to cause tampering with records, Minister complaints,
13. to replace three nominated concerned officers in the PMO complaint without any intimation to me to decide the case in pro company advocacy manner in an unjust, unfair and discriminatory manner totally ignoring the due part of the protection of consumer rights prescribed in para 5 of Consumer Protection (General) Rules, 2020 and simultaneously linking to the matter of protection of consumer rights with undue & irrelevant LG policy and irrelevant Covid-19 and Mr. Surendra Singh decided with pro company advocacy and not decided the PMO complaint in consumer advocacy as required & expected in the mandate of Department of Consumer Affairs on its public webpage ignoring persuasion with LG to reorient lG policy & management system to address consumer concerns.
14. to cause the removal of feedback sent by customers in continuation of respective dockets and not to restore them ignoring consumer requests in black and white
15. to abuse, blame, challenge and draw the worst and fake/wrong picture of consumers using fake narratives to influence NCH, Ministry/Department of Consumer Affairs, PMO and others to make bias and create prejudice to the NCH, Ministry/Department of Consumer Affairs, PMO and others
16. to impress and influence the working of NCH, Ministry/Department of Consumer Affairs, PMO and others to create a negative environment to cause hurdles in the protection of consumer rights,
17. to tempt the offices and officers of NCH, Ministry/Department of Consumer Affairs, PMO and others to create vested interests and indulge in malpractices including corruption and causing dereliction of duties of NCH, MCA, DCA, PMO & others
These are my keywords based on my personal experience & interaction of 20 months with negative LG teams including Mr. Manish Paliwal, ASM, Mr. Dasari PariPoornaiah, RSM, Mr. Shakeel Ahmed and Mr. Ramandeep in the Corporate office who played a key role in creating and using the fake and fixed narratives with fixed negative mindset surrounding the words- 1. replacement, not exclusive free of cost with the same model or meant for commercial use ( misinterpreted in fake meaning), 2. No transparent LG policy ( an internal matter LG says not to share or disclose to customers) and all documents were created and updated but for what purpose and why was no name to any of the documents or no beneficiary customer name "Dhirubhai Vaghela" and none was given to me as a customer and such fixed fake narratives are presented without any supporting documentary pieces of evidence or supportive law documentary pieces of evidence at any point of time in any of the 113 dockets etc
Part B: Any Interpretation is required and is desired in broad perspective, broad vision, and broad and positive mindset to get and give positive and better results.
A Positive mindset is guided and governed by laws with logic, and words with spirit, causing positive interpretations with a human sensitive attitude and giving positive results only.
In this case, It is quite possible to interpret this case as a case of purchase of a different and new model with its purchase cost as 44192 in consideration of part payment of NEFT Rs.9632 and the rest part consideration in the manner of replacement in lieu of return of the defective old model product. This is called and termed a positive interpretation of a positive mindset. This interpretation has the support of the CP Act, 2019 with logic and causes no hurdle to give all the four documents requested and prescribed in para 5 of Consumer Protection (General) Rules, 2020 and LG could have easily escaped following the unfair trade practice u/s 2(47(vii) of CP Act, 2019 (not 1986) and could have complied with the consumer laws and also could have satisfied the laws of the land in addition to addressing the concerns explained with 3 lucid examples explicitly to all the LG teams during past 20 months and the requirement of the consumer to meet with any contingent future situations explained by the consumer with 3 lucid examples explicitly to all the LG teams during past 20 months.
Unfortunately, LG teams failed to interpret in so positive manner indicating and giving identification of negative mindset. This kind of true, due and positive interpretation could have certainly given better results, a better image and goodwill to LG, better customer satisfaction and better compliance with the laws of the land and significantly all of these at no cost i.e. zero cost and no need or occasion for fake narratives, no need of conspiracy, no need of cheating, and all at no cost & just a positive interpretation
A negative mindset is guided and governed by mere words and no spirit, laws with no logic, and causes negative interpretations & produces negative results consuming abnormal time, money and energy damaging the image & goodwill of a global brand like a cheating local brand, dissatisfaction in consumer class and violation of laws of the land including applicable consumer laws i.e.para 5 of Consumer Protection (General) Rules, 2020.
Unfortunately, all the LG teams applied their fixed mindset in a uniform negative manner to create and cause negative interpretations of replacement treating it as exclusive and free of cost with the same model ignoring the fact of involvement of different models involving additional payment of Rs.9632 and penalty of Rs.8640 as abnormal depreciation
LG Electronics customer support has been notified about the posted complaint.
