LG Electronics Complaints & Reviews

I purchase the new laptop in pai showroom that os & 2021 soft is not installed plq take my query urgently sole this case kindly do the need full.

Good morning Sir,

I am consumer Vimal Singh compelled to write this email to you. It's been long since i have raised my complaint for my refrigerator. After my follow up I conveyed the compressor is discontinued by company and not available.
Sir I have purchased looking to a brand and a 10 years warranty benefit. If company has discontinued, it is not consumer fault. Company has to ensure my refrigerator is on and in working condition.
I request your kind office to intervene and arrange to do needful.

Thanks & Regards,
Vimal Singh
[protected]

Refrigerator not cooling properly

We bought a queen size wooden bed and delivered and installed on 12th August.

It make sounds as the under play wood are not properly measured and fixed.

I recently purchased a washing machine (IFB W/M SENATOR WSS STEAM -WMIF1012) from your Pai Internation Electric store (Outer Ring Road, Marathali, Bangalore) on 06 Aug 2023. The product arrived on 07 Aug 2023 and when the IFB technician opened the package on 09 Aug 2023 and tried installing, I noticed that several significant problems that have made it impossible for me to use the product.

The specific issues I have encountered...

Dear sir/madam,
I sumit kumar residing at ara, bhojpur, bihar want to state that I have a complaint against harassment, misbehave and abuse by your esteemed company LG in lieu of service request of a washing machine repair.
Recently on 5 aug 2023, I booked a service for my washing machine and on 6 aug 2023 they came to my house for the same purpose. After checking the washing machine they replaced a faulty inlet valve with one of their ordinary inlet valves, saying that these are original LG parts and for this he will charge 2400 hundred. At that time I trusted the LG and agreed to the replacemt of the same and its charge. But that part also turned out to be faulty and the technician went away saying that he would come tomorrow with a different one. And for this he demanded service charge for that day without correcting the same, for which I refused, then he started arguing and misbehaving with me. Finally he left and did not come for 2 days, after which I was unhappy with the service and put a request to cancel the service. After which the technician and LG service manager of Ara called me and started arguing, misbehaving and abusing me, Which is very shameful for such a big reputed company like LG.
I have been using many LG electric appliances in my house for years. I have trusted LG and its service for years. But this time I am deeply hurt by this act of LG. In this era of competition, instead of considering the customer as God, LG harasses and abuses its customer in the form of service, which is very shameful.

Subjet : Complain letter for harassment, misbehave, and abuse by LG service manager
Dear sir/madam,
I sumit kumar residing at ara, bhojpur, bihar want to state that I have a complaint against harassment, misbehave and abuse by your esteemed company LG in lieu of service request of a washing machine repair.
Recently on 5 aug 2023, I booked a service for my washing machine and on 6 aug 2023 they came to my house for the same purpose. After checking the washing machine they replaced a faulty inlet valve with one of their ordinary inlet valves, saying that these are original LG parts and for this he will charge 2400 hundred. At that time I trusted the LG and agreed to the replacemt of the same and its charge. But that part also turned out to be faulty and the technician went away saying that he would come tomorrow with a different one. And for this he demanded service charge for that day without correcting the same, for which I refused, then he started arguing and misbehaving with me. Finally he left and did not come for 2 days, after which I was unhappy with the service and put a request to cancel the service. After which the technician and LG service manager of Ara called me and started arguing, misbehaving and abusing me, Which is very shameful for such a big reputed company like LG.
I have been using many LG electric appliances in my house for years. I have trusted LG and its service for years. But this time I am deeply hurt by this act of LG. In this era of competition, instead of considering the customer as God, LG harasses and abuses its customer in the form of service, which is very shameful

I was interested in LG 24ML600S PC monitor. I had some profound technical queries which were not available on LG product page.

So I called customer care and spoke with a representative named Ms. Sakshi. I was disappointed to find from her that LG does not have any pre-sales support over phone and they handle only post sales queries.

However she said she will arrange for a call back within 24 hours from the tech department to address my queries.
I was fine with that approach.
However for a day I did not receive any call back and so I called up the day after again. However I was surprised to find that they had not recorded anything in their system about my previous interaction.

The next person I spoke with had no information and he again said he will arrange for a call back. I asked if you have recorded this in your system and can you give me a ticket number. He did not respond to that and just kept on telling me again and again that call back as been arranged.

This is a reflection of poor accountability, lack of customer centricity and poor professionalism.

I request prospective choosy buyers to stay away from LG. When they can not support pre-sales you can imagine how poor their post sales support is going to be.

Dear sir/medam,

My 4k LG tv sending for repairing but after repairing found tv bottom corner dark spot as circle but as lg service centre person said that it is by default and they not accepting it so my tv is in service centre 02 month still today not getting return back to me so do needful

LG Electronics — Not Responding of Manufacturing Defect on Dual Converter Inverter Split Air Conditioner

Dear Sir / Ma'am,

I bought an LG Spilit AC from Croma (Crown Interior Reliance Mall) Faridabad on 03rd Nov 2021 (From Bajaj Finance). It was having 1 year basic warranty and 2 years of Extended Warranty through its 3rd Party vendor of ONSIGHT GO. And in the month of April 2023 when my Brand New AC was not cooling properly i raised the reuqest complaint to LG they told mam now it is out of warrnaty then i told them that i have taken 2 years of EW, they said mam it is not punched in system, so from 20th April 2023 i raise the telephonic complaint with Croma team that why EW is not punched from their side if the amount is already paid from my side, and after that they took 1 month to get it approval from LG & Onsight Go and after so many follow ups & reminders it was punched And then on 11th May my 1st complaint was registered trough on sight go but tech always comes through LG as per them, their tech visited on 18th May 2023, he mentioned there is ac gas leakage due to which it is not cooling properly then next day again their tech came and get it fixed and fill the ac gas. Again after just 03 days, my ac again got poor cooling for which i raised a complaint again on 31st May 2023, after complaint they were fix it again and told that its ac cooling coil needs to replace and for which he uninstalled my ac for 6-7 days and told that there is delay due to there is delay in getting the approval of this part, and after 7-8 days it was replaced, and again just after 1 week its again the same issue with low cooling of AC, then i again, made a complaint on 30.06.2023, for same issue, then they send their tech on 2nd July 2023 and he checked and welding that cooling coil as the new tech told that now their is leakage in the coiling coil which was replaced last week only as per the 1st technician . How it could be possible that with in 10-15 days a new cooling coil was leaked out. NO explanation from LG/Onsight Go tech side. Even he burnt my newly bedsheet, he do not have Coursey to tell us that pls remove the bedsheet as i have to welding the cooling coil. So again i raise the complaint on 4th July and 9th July, 17th July, 19th July but till now no one is responding the update, no one is visiting to resolve the problem of my AC, are you guys (LG/Onsight Go) is making your customers fool, am i paid the 2 years of extended warranty amount for this type of service. So that i can spoil or destroy my 1 year EW with chasing you guys to resolve my brand new ac cooling, because from April till Aug is almost a high temp. wether of Summer, and i am still didnot receive any permanent solution of my problem. Are you guys really cares about your customers??? I Have a doubt, I must say very pathetic customer service experience by A Named Brand- LG, and the EW provider ONSIGHT Go. I am also working in a service industry but never ever make such type of customer experience. I Want the permanent solution of my problem on high priority along with the compensation of my all mental harassments.
Requesting to you, Kindly look into this matter as I am facing big trouble with this matter. I Must Say LG Should remove the EW panel through ONSIGHT GO.
Also i am attaching all the Chats and Invoice of my AC for your speedy action on my complaint.

Thanks & Regards,
Barkha Singh W/O Mr Siddharth
Address- House No-9, Gali No-1, B-Block
Basantpur Colony Faridabad Haryana-121003
Near Shiv Vidya Niketan School
Phone No- [protected]//[protected]

मैंने 18 6 2023 को एक एसी खरीदा था,
जिसका इंस्टालेशन भी उसी दिन हुआ था,
जिस व्यक्ति ने इंस्टालेशन किया था, उस व्यक्ति ने अपना नंबर भी दिया था, और कहा की अगर आपको कोई शिकायत हो तो आप मुझे कॉल कर देना,
एसी भी अच्छा चल रहा था कोई दिक्कत नहीं थी, मगर 2 दिन बाद ही एसी की कूलिंग कम होने लगी तो
मैंने तुरंत एसी लगाने वाले आदमी को फोन किया और उसे बताया कि एसी ठीक से काम नहीं कर रहा है तो उसने कहा ठीक है मैं आकर देखता हूं,
कई बार फ़ोन करने पर पर वह व्यक्ति रात के 9 बजे आया और बोला कि गर्मी ज़्यादा होने के कारण एसी काम नहीं कर रहा हैं और एसी में गैस डाल के चला गया और एसी भी अच्छा चल रहा था
4-5 दिन बाद एसी में फिर वही प्रॉब्लम आ गयी कूलिंग कम होने की उसके बाद मैंने उस व्यक्ति को दोबारा फोन किया और कहा कि यह एसी काम नहीं कर रहा है, आपने इसमें जो गैस डाली थी वह फिर से खराब हो गई है, तब उसने कहा कि ठीक है, मैं आकर देखूंगा, लेकिन अभी ईद है, इसलिए ईद पर तीन दिन छुट्टी पर हूं, किसी भी हालत में 3 दिन से पहले आपके पास नहीं आ सकता
उनके मना करने के बाद मैंने एसी की सर्विस के लिए कस्टमर केयर में भी कॉल किया
कस्टमर केयर ने कहा कि ठीक है सर अच्छा 24 घंटे के अंदर आपका काम हो जाएगा

मगर 24 घंटे के अंदर ना कोई कॉल आयी और ना ही किसी कोई व्यक्ति आया
जब मैंने दोबारा कस्टमर केयर में कॉल करी तो पता चलता है कि ईद की वजह से सभी जो उनके काम करने वाले व्यक्ति हैं वह छुट्टी पर जा चुके हैं तो काम एसी का ईद के बाद ही होगा
ईद की 3 दिन की छुट्टी खत्म होने के बाद एक व्यक्ति आए और उन्होंने आकर पूरा एसी इनडोर आउटडोर पूरा चेक किया और बताया कि लीकेज है उन्होंने लीकेज ठीक किया और एसी में गैस डाल कर चले गए और ऐसी बहुत अच्छी तरीके से काम कर रहा था कोई भी प्रॉब्लम नहीं थी
11.07.23 को एसी की कूलिंग कम होने लगी
13.07.23 तक ऐसी की बिल्कुल कॉलिंग खत्म हो गई
14.07.23 को मैंने कंप्लेन करी है और 15.07.23 को एक वयक्ति का कॉल आया कि कावड़ यात्रा की वजह से रास्ते बंद है मैं नहीं आ सकता हूं 16.07.23 को रास्ते खुल गए तो मैंने उनको कॉल किया तो उन्होंने मेरा कॉल कट कर दिया 17.07.23 को एक व्यक्ति मेरे घर आए और उन्होंने आकर से चेक किया और कहा कि ऐसी में लीकेज है और हम गैस डालने वाले नहीं हैं गैस डालने वाले टीम दूसरी होती है वह आपके घर आएगी हम उनको बता देंगे

आज सुबह यानी 18.07.23 को कॉल आया उसी व्यक्ति का जिस व्यक्ति ने मुझे 15 तारीख को कॉल करी थी उसके बाद उन्होंने बोला कि आपका ऐसे ठीक होना है मुझे 12:00 बजे का समय दिया मैंने उन्हें दोबारा 1:30 बजे कॉल किया तो वह बोलते हैं कि मैं फील्ड छोड़कर आज जा रहा हूं आपका ऐसी अब कल होगा इसके बाद मैंने कई लोगों को कॉल किया कस्टमर केयर में भी कॉल किया उन्होंने भी कहा कि आपका काम करवा रहे हैं
आपकी कंप्लेन हाईलाइट कर दिया है मगर मेरा एसी आज भी ठीक नहीं हो सका
1 महीने में 3 बार इसी की गैस लीक हो गई और कंप्लेन करने पर कोई ना बहाना कोई न कोई बहाना बना देती है कंपनी
Latest Request Number is [RNP[protected] ]

I had purchased LG REFRIGERATOR on 26/06/2022 from Shop MALHOTRA AIRCONDITIONING KANPUR UTTAR PRADESH, it's not been a complete year of the purchase and fridge stopped cooling. There after sales service is so poor that even their technicians are not able to identify the issue. We were given baseless reason that it too hot so the fridge will cool in this way only. There technicians gave all hit and trial with the product but even after two months they are unable to resolve the issue. Surprisingly, they are sending message that issue is resolved from their side, so they are closing the ticket. Starting from complaining to the customer care and escalating it to MD office to CEO office via the links they have provided to raise the complain online, none of them is coming up with a resolution that seems reasonable customer. Instead there entire team is asking us to purchase extended warranty for one year. We have already spent Rs. 65, 000 for the fridge and now they have made it as a investment on investment product for us. Please don't purchase if you are reading this. Multiple request raised since last 2 months no. RNP[protected] and RPN[protected], model no. H702HLHQREFG.

Our LG washing machine on 26th June 2023. It was working as usual, morning washing, we saw smoke and checked to see the machine up in flames, heavy smoke filled the room and adjacent rooms with smoke. With much effort my elderly parents with the help of neighbors put off the smoke, there was smoke burns but inhaling smoke has left some effects on all 4 people. Our machine was 2014 model top load automatic, 6.5 kg, there’s was no electric short as we checked the plug and connection, with the help of an electrician. We need to know why and how this happened since it’s a major health hazard and possibly life threatening situation can be avoided in the future. We’re counting on your brand credibility for an answer.

I lost 4500 Rs because LG or Lg FRanchise Adishwar India Ltd, marathahalli, Bangalore shared customer data to fraudsters

Im alleging of data leak as fraudsters could call to My and my wifes mobile numbers for fake service for LG washing machine.
Both numbers were shared during purchase with LG.

Fraudsters have scalego LG powder with LG logo and they share bill with correct customer details having alternate...

Customer Name- Pradeep Chauhan
Product name- LG Dishwasher
Model number- DFB532FP
Price- 45750 rs.
Order number - [protected]
Order platform - LG India Website
Payment method - Credit Card (LG website)
Order date - 20 May
Cancellation requested date - 20 May (via email)

I sent complaint emails to CEO and MD through their website. Emailed proofs to their [protected]@lge.com, sac.[protected]@lge.com, b2b.[protected]@lge.com ids.

I also called LG's customer care number at [protected] daily for more than 50 times with an average 30 minute talk-time and spoke to their OBS department executive (Mintu, Anurag, their manager - Joginder Verma) who kept on asking me to wait for 2 hours or 24 hours or 48 hours to be contacted by other team which approves refund still my funds are stuck with LG.

There policy is to refund the money in 7 to 10 days yet. I am literally facing harassment on a daily basis, and no one has paid any heed.

I have made the purchase of LG TV on 4th Feb 2023. I have cancelled the installation of TV due to visit to native.
I was back to Bangalore on 15th June, 2023. I have called customer care for installation. Post four hours of installation I was able to find the display patch in right top corner of the TV. I have called customer care of LG and Pai International to register my issue. Until today I have not received any proper response from Pai international. I have requested for replacement of TV or cancel my order. But they are not agreeing.

I have not received any response from concerned team. Just verbally received the statement LG technician has sent a mail that replacement is not possible.

If I need the service, technician says its chargeable.

Respected sir
I Dr. Vishal Ramdas Badgujar ordered LG Instaview Side by side Refrigerator on 27 th May 2023 from your website "lg.com". Till now I don't get delivery or refunds after repeated reminders and requests through customer care service.
Order number [protected]
Payment through netbanking 1, 63, 670 done on same day.
On 5th June I complained 1st time for being not received fridge. After repeated daily enquiry call from technical team came on 9th June 23 asking what you want? Refund or fridge? I replied whatever you can provide earlier... But till now I don't got Refund.
What is solution for my problems? What is my mistake? Choosing LG or doing payment in advance?
When i will get refund?

Dear LG Team,

This is a application regarding re-occurring failure in LG split AC having AMC brought for the smooth operation, having attachment in email.

I am discussing about last two service with in two months period.,
1) Changed the Coil of Outdoor & indoor unit.
2) Make & Top up of refringent gas in next month after the parts changed.

Due to repeated failure means action on Root cause is/was missing so that leads to Customer dissatisfaction in peak season.

AC is not working from last 10 days, today service engineer came & decided to take outdoor unit with him, this was disgusting & lead to stolen of original parts.
we want AC must be repaired at HOME.

AMC detail (Invoice number) -- INVKAR2100687

Ashish kumar on behalf of Amandeep

Please take necessary & Expedite action on Concern.

--
With Regards,
ASHISH SHARMA ([protected])

HAVE A NICE DAY!

Booked online lg split AC from official website of Lg India on 29 may 23, product received on 31 may23, service engineer came to install on 01 jun23, service engineer found that copper pipe is missing and outdoor is damaged, I raised a complaint against but no one is able to provide solution, customer service is pathetic, executives are completely blank, they know nothing,
Never buy any product from LG,
Service area manager is giving excuses and talking rubbish,
Horrible service from LG.
Regards

Today I have visit for exchange laptop and take for new laptop but laptop battery problem is there but overall condition is good they given only 2k for exchange very worst service in your pai show room. This what your giving service for customer??? But in out side and online they giving 8k to 9k for customer your giving only 2 doing fraud for customers

Plz don't visit for pai ... This my suggestion