LG Electronics Complaints & Reviews

I am dividing my complaint against LG laptop ED500- L. ADM3A2 whose serial number is 808MSFV010027 in two parts :-
1. Lapse of extended warranty before stipulated period - I bought LG Laptop( X NOTE) on 26/10/2008 from SAHU AGENCIES for Rs. 30288.46 with special offer of 4 years international extended warranty, but when I got to get my laptop repaired after 1 year the service center "INFOVIEN" denied to repair it due to lapse of warranty. Service center replied that you don't have 4 year extended warranty and your 1 year normal warranty is already finished and from very that day till now i faced lots of financial and mental harassment. My laptop's fan module (part) was not working up to date.

2. Careless Work of LG authorized Service station on Paid repair - On 21/07/2010, when my laptop's display was not visualizing but its indication lights was on. I taken it to get repaired from LG SERVICE CENTER "INFO VEIN SOFTWARE TECHNOLOGIES PVT. LTD." at faridi building, Hazartganj where i met Ms Rastogi who told me that i have to leave it for inspection & will let me know afterwords by phone and said that they will charge me Rs 828/- as service charge. Though i agreed and departed from that service center.
On evening, when i called Ms rastogi by myself for feedback, she told me that the problem is in Fan module and it is to be replaced by new fan module which will cost Rs. 2460/- including all taxes + Service charge of Rs.828/- which will round of Rs. 3288/- in Total amount. I agreed upon replacing that part on that stipulated cost and wrapped up our telephonic conversation.
On 26/072010, i received my equipment from service center after paying Rs.3250/- and inspected its working. But, in evening when i started my laptop the same problem was persisting and then I packed up my laptop and taken it to service center where they replied that "maybe" the Motherboard of your laptop have been broken down and when after a day i gone there to receive my equipment they said that thr RAM of your eqipment is brokendown and i experienced new problems in my laptop after it.Now, what can be done in this case please let me know soon.

I hope you understand my complaint and I request you to please take possible action against LG and that service center who tortured me so badly. Thankyou
I am providing some important key numbers related to this case.

DEALER - Sahu agencies, hazratganj, Lucknow
PH. No.[protected]
PURCHASE INVOICE NO.[protected]
SALESMAN- Mr. RAHUL


LG SERVICE CENTER - INFO VEIN SOFTWARE TECHNOLOGIES PVT. LTD.
1ST, FLOOR, FARIDI BUILDING, MAQBARA ROAD, HAZRATGANJ, LUCKNOW.
PH.NO.[protected]
ENGINEER- Mr. PANKAJ



--
Best regards-
Nirbhay Tripathi
23, khandari Lane,
Lal Bagh, Lucknow
[protected],[protected]
nirbhay.[protected]@gmail.com

sir,
i have lodged my complaint on 21 july' 2010. As my 29'' television (slim) is giving some display error. your engineer visited our home, checked it.But the service provided by him is not at all satisfactory, infact after 30 minutes of his visit the television came in the same state as it was before. kindly help me out by sending an experienced engineer who can understand and solve my problem..
Alka bhatnagar
jodhpur, rajasthan
[protected]

I had purchased a Lg.1.5 ton split air conditioner in April 2009 from a local dealer Ms. Uttam Sales,in Bistupur,Jamshedpur.Since the day of installation there had been a water leakage problem from the main unit inside the room.I had given several complaints to the dealer, i purchased the ac.from and the local authoris ed lg. service center..The complain was seen by the service center representatives and the problem rectified,but only for a short period.The problem started repeating every ten fifteen days again and again and then the ac. was in warranty period.I had requested the dealer to change the unit as it was in warranty period,but he kept on giving excuses and assurance for a good after service and to permanently solve the problem,but it has been more than a year and the problem remains even worse.Now i have given up contacting the dealer and the service center executives because all the repeated services done are of no use.Therefore i request you to see in to this problem and get something done as soon as possible.Thank you.

i will purchase new plasma tv from lg own brand store but my tv has problem after two hours my tv automatic off then on it can be going many and sevral times but the enginieer of company says it is an the problem of my product its the problem of electric supply i will suggest all cus tomers of tv categries please dont buy by lg tv product my contact no is [protected] i will purchase my product on 13th of june 2010 and i will complaint for my product many times from all levels but i get no relief from any level

Hi Friends,
I had placed a compliant (C[protected]) on June 1st 2010 with LG for my LCD for display error. I have the annual maintainance contract from LG for which i had to shell about Rs3000 more for two years. But till today (26th July 2010) the service has not been provided and now i am told that the part is not available as they have discontinued the particular LCD model purchased 3 and half years back.
Hence i request everyone please do not go for LG products as they keep changing the models regularly and later on you will have to suffer for non availability of spares from thecompany itself even though you have the annual maintanance contract with them. None of the officials will get in touch with you even after you drop several mails to their mail id [protected]@lgindia.com.

Please don't buy the LG products and later on suffer as i am sufferringnow.

Thanks & Regards
Pratap

Dear sir

This is further to my complaint made on 22.07.2010. I am sorry to say that neither the set is repaired nor I received any reply from LG which is a totally violation of Consumer Act.

Previous complaint

I have purchased LG Mobile (GS155) on 10th July 2010 from Paragon, 23, Inside Udiyapole, Udaipur(Rajasthan) vide VAT inv No. 34220 , IMEI No:[protected] & Sr No. 003CQSF011446.

This is to inform you that since than the said mobile is not working properly & automatically switching off. Sometimes hanged & does not work for hours . We approached to the Service Center located at 31, Indraprasth Complex, Outside Delhi gate, Shastri Circle, Udaipur & we were informed that new LG sets were having similar complaints & software will have to be updated. Please be informed that after updating the software, the same problem is still persisting. We request you to kindly change our handset immediately since it is in warranty period.

On the request of your customer care I have once again approached to the LG Service Center & assured by them that problem of software has been rectified now. However on coming to home after an hour I found that the complaint has not been attended to properly & set is giving the same problem.

I once again request you to kindly replace the set immediately since it is in warranty period otherwise I would have no option but to register my complaint with CONSUMER COURT.

Navin Sharma
[protected]........

I BOUGHT AN SPLIT A.C.MODEL NO.(LGA/C5AB3) ON DT.23APRIL2010.MY FIRST COMPLAIN DT. IS 27TH OF APRIL,2010 (COMPLAIN NO.[protected]). ater there so many no. of complain i forward to LG.your engineer has come on every complain as ur service is good enough.
but problem is that the same probleb didnt get solved till date.more then 50 times your senior engineer has came for inspection.but they didnt solve the problem.more then ten(10) times they put gas in it.they done more then 12times plain wash even they they brought my ac at ther serveice center there they people have done chemichal wash .
i could not understand that this time i paid to LG for new ac or second hand ac. please reply soon as i m very much upset for this all.
i need my money back as your engineer promise me that your money will be back within ten(10) days.I already given all documents to your engineer on dt.22-07-10.
please reply soon ([protected]@yahoo.com)

Dear Sir / madam
I am Chandubhai Majithiya. I Had purchase one new split ac from Super air condition. 4 Classical Bhuvan. Bhulabhai park. Ahmadabad.
While Invoice no. R-274. Dated 23 July 2010. Model No. LSA5LP3AF6 L G air conditioner.

Wrong delivery address wrote in invoice by supplier.

Same has been installed on same day by your team .

While installation and charging the gas they found that cooling coil of indoor unit was leakage. Then after that indoor unit was replaced by new unit sent by supplier. They didn’t charge gas after replacing the indoor unit.

Your installation team has not made Installation report. Or any written document for installation.

Next day I observed that abnormal noise coming from indoor unit. I complain for that and your team has visited on 7th July but they could not solved the problem.

Then after I made number of call and discussion with Supplier and your Ahmadabad representative Mr. Bimal Mehata . He has sent a team on Tuesday 20.10.2010 . They found the problem but could not solved. They has also not prepared any written documents. But disused with Mr. Bimal Mehata on Mobile regarding problem.

He has discussed with me on Tuesday 20th July 2010. regarding Problem in new installed LG split AC at my Home. And commuted to solve the problem within two days…. But it’s not solved.

Most thing is that . today I observed that abnormal noise coming from outside unit also.

Now I have doubt about LG product stability and also doubt about your service providing capability.

You are requested to depute your technical team to check the product quality. If it is defected arrange to replace by new.
I hope you will take appropriate action to solve this problem.

Regards
C Majithiya
[protected].

I have purchased the split A.C. model no. LSA5LP3AF6, (sr. no. 003NLWT[protected] on 15.05.2010. The remote control was malfunctioned and hence given to dealer M/s. Sardar Enterprise, Rajkot. He has lodged the complain on 11.07.2010 and sent the malfunctioned remote to service Centre at Ahmedabad. THIS COMPLAIN WAS REGISTSRED VIDE NO. HOEC[protected];20;04. Mr Dasrath has received the same. Even after laspe of 10 days, the remote has not been replaced yet, and after giving another date all the time, has again told us to deliver after 15 days. I am not able to use the said product. Before I proceed to Consumer Forum for being deprived o[censored]sing my product, I insist to solve the problem at the earliest.

Dear Sirs

I purchased one LG Split AC-LSA-3065VF1 (1 Ton) from your dealer M/s CAMS CORNER (P) LTD 8/1, Middleton Row KOLKATA 700 071. Tax invoice NO CA900, Dated 13/07/2010. S/N

I have the following complaints against your brand

1. I was promised installation on 15th but no one came till 6.00PM of 17th

2. As per the technician Mr Shanti Karar who came to install your product, the indoor unit of the A/C was defective.

3. Your service manager was immediately contacted and information was given to one Mr Tushar[protected] of CAMS CORNER. I was promised that a replacement will be given by 19th.

4. When nothing of this sort happened & I kept on calling I was given the number of one Mr Suman [protected] of LG.

5. Mr Suman first promised to look into the matter but later refuses to take my calls. Neither any body has called from your side till now.

Today is 22nd and I am still running from pillar to post to get my A/C installed. I am sure that I have made a mistake by putting my money in LG product. It is noteworthy to mention here that we keep on buying products from LG and very recently we have procured two more LG Split A/Cs of the same model from the same dealer.

It is my earnest request that my A/C be immediately replaced and installed.


Thanks & Regards

SK Verma

32 Jelia Para Lane Howrah

711106.

Mob: [protected]

Dear Sir/Madam,


I have purchased a one ton AC model No. lsa3cg2af8.am20ql1(II) from the dealer Haryana T.V center on 25/5/2010 Serial No.004lprs005254. Right from the day it was not working properly after making repeatedly complaints to the vendor he again refilled the gas saying that there was a leakage . But the AC is still not working properly there is no cooling at all. Whenever we complain to vendor he said he cannot do anything. He threatened me to go to consumer court. Now AC is not working last months.


The LG engineer visited said that I can't repair it now. He visited again after one week days and said the Ac compressor was faulty and we will repair in three days. I am still waiting for any positive response from the company.


I would request you to please get the AC refund my money back as soon as possible, defaulting which force me to go to consumer court.




Name: Sunil Chauhan

Phone: [protected]

Add: B-8, Kailash Bhawan, Wazirpur Commercial Compex ,Delhi-52


Name : sunil chauhan
Street : b-8 kailash bhawan wazir pur com complex
City : delhi
State : new delhi
Post Code : 110052
Tel : [protected]
Country/Region : India
E-mail : [protected]@yahoo.com

I bought a LG Washing Machine Model No: WT-7239PR through Lg dealer in kota on15/07/2010. My shop keeper told that with in 2 days dome person will come at your home.But till today they have not come for demo.Complain also registered on LG customer care toll free number [protected] on 19/07/2010 and complain ID was given is C-[protected],and assurance give to solve the problem with in 24 hrs.But no solution received upto 36 hrs.Again call made on LG customer care toll free number [protected] and same answer was recieved to wait for 24 hrs. But till now no response has received till date.Message received on 21/07/2010 that your complaint is closed and make new complain.Till now complain is on same level even not forwarded to next higher level. What should i do now?
I don't know what kind of customer service LG providing to the customer. If there is much delay in demo for the new machine , what will happen if machin gets faulty !!!!!!

LG Customer care providing worst service to the customer.

Dear Sir,

Since last 10 days we are asking for a remote control of an AC from your local agency Delight serives but they say that its not in stock.. We informed them 10 days back and they said that it will come in 2 days pls come after 2 days. After 10 days we have called up and now they are saying call again after 7 days as still not come..

Kindly inform us if you will be able to provide this or not and also kindly talk to your delight services and clear this matter

b/rgds

Punit

SNEHANJALI RETAIL PVT. LTD., DELIVERED ONE LG WASHING MACHINE MODEL NO 7519 PV ON 18.07.2010. ON DELIVERY ITSELF WE OBSERVED DENT ON THE CASING ON LEFT SIDE AND THOUGH WE COMPLAINT TO SNEHANJALI AND ASKED FOR REPLACEMENT NO ACTION WAS TAKEN AND SIMPLY TOLD THAT SUCH THINGS HAPPENED IN TRANSPORT AND THEY WILL NOT REPLACE THE MACHINE BUT ONLY SEND A MECHANIC WHO WILL HAMMER AND REMOVE THE DENT.

VENKAT IYER/ V K SWAMI

I HAVE A LG XNOTE RD 410 LAPTOP DISPLAY PROBLEM . DISPLY WILL SHAKE VERTICALLY. I WANT TO KNOW IS IT IN WARRANTY. AND HOW TO CHECK WARRANTY.

Sir,

I bought a new LG fridge model no. 1P=RP 185RP3.
Dealer sold me demaged LG fridge. afetr one month during cleaning the fridge it has been observed that
fridge' insite body was demaged . after that I have gone to the dealer to replace this fridge .
but he denied to replace the fridge plz do the fevour and punished the dealer.


full description

LG Fridge model RP3 185 Ltre. (serial No. 004NLJN015500)

Dealer name and adress

S.K. Electronics
Bazar no.3 , ramganjmandi -distt. Kota -326519
TIN no.- [protected]
phone no.[protected]
mob.-[protected]

my name and address

Bhupendra Singh
[protected]
B-4 ASI Colony Ramganjmandi-kota,326519

Complaint no.C[protected] DTD 18/06/2010
C[protected] 13/07/2010 ERNAKULAM SERVICE CENTRE

I had lodged a compalint with LG comstomer care on 18th june 2010 regarding the television not working. The television inside board give to ernakulam service centre. The LG costomer care says that they have forwarded the complaint to service center. But I did not any call form service center. I had called up service center many tirmes. They say they will call me back after some time. But I never got the call back.

Please not that tv parts at service centre one month over..

My email id [protected]@yahoo.com
phone [protected],
[protected]

I purchased a LG window ac Model LWA 3EW1DF1 on 10/04/2009 form LG shoppe Noida sector 18, and within one season o[censored]se the gas of the ac leaked now i need to pay Rs 1800 for gas filling and handling charges
This clearly shows the inferior quality of LG product, the customer always feel cheated when he pays for the repair of a newly purchased product

Hi

I had bought a latest model of 32 Inch Infinia LED tv which went dead only after 2 weeks o[censored]sage.
Want a replacement of the set as its just 2 weeks o[censored]sage.

Regards,
Raman
cel: [protected]
10/289 Indira Nagar
Lucknow

I have purchased Split LG AC 2662QHLSA
on 18th june installed on 19th june2010,after 4-5 days of installation it stopped cooling plus water started pouring from the AC. Number of complaints were lodged through phone & e-mails, company sent, everytime different persons to check it everytime different excuses/faults were told, ultimately it was said that there is less gas in it so they refilled gas, for two days it worked and again cooling stopped instead ice started falling from it, when we started it.Now again it was told by LG that there is gas leakage. So we told them to either replace it or refund our money given to dealer EKO elctrovision Patiala and cheques also.Now despite of everyday complaints company and dealer are reluctant to solve the problem they are telling same piece is not available and money will be refunded after more than 15 days.
Since I have suffered a lot and very purpose of buying the AC has back fired with none of my fault. It is too much harassment to me in this humid conditions.
Therefore, I am complainting this in consumer forum and, company and dealer must pay back money as well compensation for harassment for more than 25 days to the consumer. I have all the record of the mails sent to the LG service stations and to dealer etc.

Divya Sharma
#10 Secreatariat
SAI NS National Institute of Sports Patiala