LG Electronics Complaints & Reviews

I bought a LG Washing Machine Model No: WT-7239PR through Lg dealer in kota on15/07/2010. My shop keeper told that with in 2 days dome person will come at your home.But till today they have not come for demo.Complain also registered on LG customer care toll free number [protected] on 19/07/2010 and complain ID was given is C-[protected],and assurance give to solve the problem with in 24 hrs.But no solution received upto 36 hrs.Again call made on LG customer care toll free number [protected] and same answer was recieved to wait for 24 hrs. But till now no response has received till date.Message received on 21/07/2010 that your complaint is closed and make new complain.Till now complain is on same level even not forwarded to next higher level. What should i do now?
I don't know what kind of customer service LG providing to the customer. If there is much delay in demo for the new machine , what will happen if machin gets faulty !!!!!!

LG Customer care providing worst service to the customer.

Dear Sir,

Since last 10 days we are asking for a remote control of an AC from your local agency Delight serives but they say that its not in stock.. We informed them 10 days back and they said that it will come in 2 days pls come after 2 days. After 10 days we have called up and now they are saying call again after 7 days as still not come..

Kindly inform us if you will be able to provide this or not and also kindly talk to your delight services and clear this matter

b/rgds

Punit

SNEHANJALI RETAIL PVT. LTD., DELIVERED ONE LG WASHING MACHINE MODEL NO 7519 PV ON 18.07.2010. ON DELIVERY ITSELF WE OBSERVED DENT ON THE CASING ON LEFT SIDE AND THOUGH WE COMPLAINT TO SNEHANJALI AND ASKED FOR REPLACEMENT NO ACTION WAS TAKEN AND SIMPLY TOLD THAT SUCH THINGS HAPPENED IN TRANSPORT AND THEY WILL NOT REPLACE THE MACHINE BUT ONLY SEND A MECHANIC WHO WILL HAMMER AND REMOVE THE DENT.

VENKAT IYER/ V K SWAMI

I HAVE A LG XNOTE RD 410 LAPTOP DISPLAY PROBLEM . DISPLY WILL SHAKE VERTICALLY. I WANT TO KNOW IS IT IN WARRANTY. AND HOW TO CHECK WARRANTY.

Sir,

I bought a new LG fridge model no. 1P=RP 185RP3.
Dealer sold me demaged LG fridge. afetr one month during cleaning the fridge it has been observed that
fridge' insite body was demaged . after that I have gone to the dealer to replace this fridge .
but he denied to replace the fridge plz do the fevour and punished the dealer.


full description

LG Fridge model RP3 185 Ltre. (serial No. 004NLJN015500)

Dealer name and adress

S.K. Electronics
Bazar no.3 , ramganjmandi -distt. Kota -326519
TIN no.- [protected]
phone no.[protected]
mob.-[protected]

my name and address

Bhupendra Singh
[protected]
B-4 ASI Colony Ramganjmandi-kota,326519

Complaint no.C[protected] DTD 18/06/2010
C[protected] 13/07/2010 ERNAKULAM SERVICE CENTRE

I had lodged a compalint with LG comstomer care on 18th june 2010 regarding the television not working. The television inside board give to ernakulam service centre. The LG costomer care says that they have forwarded the complaint to service center. But I did not any call form service center. I had called up service center many tirmes. They say they will call me back after some time. But I never got the call back.

Please not that tv parts at service centre one month over..

My email id [protected]@yahoo.com
phone [protected],
[protected]

I purchased a LG window ac Model LWA 3EW1DF1 on 10/04/2009 form LG shoppe Noida sector 18, and within one season o[censored]se the gas of the ac leaked now i need to pay Rs 1800 for gas filling and handling charges
This clearly shows the inferior quality of LG product, the customer always feel cheated when he pays for the repair of a newly purchased product

Hi

I had bought a latest model of 32 Inch Infinia LED tv which went dead only after 2 weeks o[censored]sage.
Want a replacement of the set as its just 2 weeks o[censored]sage.

Regards,
Raman
cel: [protected]
10/289 Indira Nagar
Lucknow

I have purchased Split LG AC 2662QHLSA
on 18th june installed on 19th june2010,after 4-5 days of installation it stopped cooling plus water started pouring from the AC. Number of complaints were lodged through phone & e-mails, company sent, everytime different persons to check it everytime different excuses/faults were told, ultimately it was said that there is less gas in it so they refilled gas, for two days it worked and again cooling stopped instead ice started falling from it, when we started it.Now again it was told by LG that there is gas leakage. So we told them to either replace it or refund our money given to dealer EKO elctrovision Patiala and cheques also.Now despite of everyday complaints company and dealer are reluctant to solve the problem they are telling same piece is not available and money will be refunded after more than 15 days.
Since I have suffered a lot and very purpose of buying the AC has back fired with none of my fault. It is too much harassment to me in this humid conditions.
Therefore, I am complainting this in consumer forum and, company and dealer must pay back money as well compensation for harassment for more than 25 days to the consumer. I have all the record of the mails sent to the LG service stations and to dealer etc.

Divya Sharma
#10 Secreatariat
SAI NS National Institute of Sports Patiala

To,
Customer Care Officer
Lg India Pvt. Ltd.

Sub: - Regarding Not Providing Proper Service of Refrigerator.

Dear Sir/Madam,

I have Purchased a Frost Free Double Door Refrigerator Model no.-GL 258VT5 on 12/4/2010. I have selected this brand from many other available brands in the market only due to after sales service but now I am feeling that I have take wrong decision because for the same I am suffering from last 2 Months and still there is no response.
My problem is that after purchasing the fridge approx. one month I have noticed that there is different kind of bad odor which is spread every where in the fridge part even all food are affected with that smell and the taste of that food is not good to eat. I think may be this smell is coming from some food material but after cleaning whole fridge I didn’t found no such food material storing in my fridge which can create like this bad odor. Than I call customer care executive to solve this complain. After some days one service engineer come to my home and attend my complain and told me this is only due to light problem. I was surprised that in my district where I am getting approx. 16-18 hours light and I think, if I have this problem it means all other person who are using this model fridge they all have facing the same thing in my city or in UP because the light situations is almost same except some city in U.P I think I have purchased a latest technology model which has GIDC and deodorizer like features which removes bad odors but with my model everything opposite. So what is the use of deodorizer, one more reply from your qualified company service engineer that use Lemon and other deodorizer available in the market. (This was Mr. Pradeep Saxena) Now I again called to customer care executive for the same problem they registered complain (on[protected] no. C[protected]) and told me one of our service engineer will attend you within 24 hours. I have waited for your service engineer one week but still none service engineer didn’t attend my call. When I again called to your customer care they told me one of our service engineer has attended you and complain was closed. Now again I was surprised that without attending call they closed complain, how smart lg service engineer? Overall they again given me a new complain no C[protected] on[protected]. After 2 -3 days one service engineer came to my house after listening my problem he guess may be drainage pipe is blocked so I just cleaned it. He ask me to give a wire to clean the pipe now again your smart service engineer has no tools for cleaning ok I just arrange a thin wire he inserted in the drainage pipe and try to clean it but their was no any such type of problem and may be this sharped thin wire can damage my fridge but he don’t care. I again advised him the bad smell is feeling like coming from deodorizer part but surprising he didn’t know about deodorizer and its function and where it is use in this fridge than I explain him by showing fridge catalog and its place than he just reply ok the problem is here because your fridge deodorizer is not working so the odor is coming ok I am taking it with me and I will changed it with new one within one week.(This is Mr. Pramod Kumar) Now it is 2 weeks past but no service engineer comes to change my deodorizer and also your customer care line is not working from last 3-4 days because continuously I am trying but no reply.
So I am complaining the same problem from approx. 2 months but still my problem is not solved. This is lack of service of LG India Pvt. Ltd. So I have no another way to go except consumer forum.
So please take this letter seriously and do the necessary action as soon as possible to solve my fridge problem other wise you will be responsible if any legal action will taken from me..

Thanking You,

Anil Kumar Chaudhari
Add-Moh-Dilajak, Arya Nagar Colony
Behind Satpal Petrol Pump
Shahajhanpur-242001
Contact No-[protected]

Model No-GL-258VT5 /240Lit. Double Door
Date of Purchasw[protected]
Dealer-Sant Electronics, Sadar Bajar, Shahajhanpur

1ST COMPLAINT WAS MADE ON[protected] at 1.10pm job no10 complaint no [protected] immediate action was taken technician visited at 1.40pm but couldnt repair it there was some big problem as we had purchased d oven on[protected] we asked the company to replace the oven they said ok and asked for a xeroxcopy of the bill which was given on[protected] but till date they have not responded to our complaint.date[protected] complaint no[protected] via internet.date[protected] complaint no[protected].date[protected] complaint no [protected]date[protected] complaint no [protected]

I HAVE PURCHASE YOUR LG COLOUR TV 21" IN THE MONTH OF DECEMBER 2009 WITH 1+2 YEARS WARRANTY.

DUE TO SOME TECH.PROBLEM THE TECHNICAL HAS TAKEN THE PCB FOR REPAIRING AND REPLACED WITH DUPLICATE ONE AFTER 3 WEEKS.

I HAD CONTACTED THE SERVICE CENTER LOCATED AT NALLASOPARA AND LODGED A COMPLAINT ( NO.C-[protected] DT 20.06.2010) AND JOB NO.PFQC[protected] MR.AVDESH SAID THEY WILL RECTIFY THE PROBLEM ON 12TH JULY BUT NONTHING HAS BEEN DONE SO FAR.

WITH DEEP REGRET I WOULD STATE HERE THAT THIS TYPE OF EXPERICE WAS NOT EXPECTED FROM A COMPANY LIKE LG AND I HAVE LOST MY TRUST WITH YOUR BRAND.

I ANTICIPATE YOUR PROMPT ACTION FAILING WHICH I HAVE NO OTHER OPTION LEFT BUT TO REFER THE MATTER TO APPROPRIATE LEGAL DEPARTMENT FOR FURTHER ACTION

REGARDS

SEAMOND AMMANNA
[protected]

To
The concerned person
Myself vicky j bafna staying in bhayander have purchase 3 air conditioned,new model of lg split aircondition from croma bhayander on 26th december 2009.
Sir from the date of installation after every 15 days i use to complaint to lg care for the sevice but instead of servicing the acs the people are asking for charges .i had purchase 2 acs on 6 month installment basis but the 3 rd one i have purchased in cash .actully i using this aircondition in my cafe where there is smoke of sheeshas but i m using other air condition in my other cafe but no compaints for that
Pls i request to take the acs back replace the model or refund my money because of the aircondition my busness has fall down so please do me the hope .
U can reply me on [protected]@yahoo.com or [protected]
Please do the hope make me free with these harrasments i m thinking u r great in ur activities pls dont let me upset

I have purchased LG Refrigerator,Model 308 VE5 of 290LTS,colour SILK BLOOSM on 28.06.2010 from Multi Channel Electronics Pvt.Ltd,101A/2,Raja S.C.Mullick Road,Garia,Kolkata-700 047,Ph.No.24308951 / 9903 and also made down payment of Rs6080.00 along with necessary EMI formalities.But till date I have not received the same due to non availability of the model from your end.
Today they offered me another model of 308 VT5,colour Lotus Red.But I want to take the model which I have already choosed.Pl.do the needful at the earliest.

Thanks & Regards,
Amitava Jana
[protected](Mobile)
E-mail id : [protected]@yahoo.co.in

i bought a mobile phone of LG , which is GD510 and it is not working properly.
i took this mobile on 13 june 2010 and i am facing problem in it from 19 june . when i went to lg service center they recommend me to repaire it. but i already repaired it twice but now they are saying to change its touch screen . but i want that phone should be replaced.
please take action of my complaint as soon as possible.
thanks.
my contact no. is
[protected]
[protected]

LG GM 200
i have a above brand of mobile phone.
i am receiving some unwanted calls from peoples i dont know and i want to avoid those calls.
please tell me how can i get that MOBILE BLACKLIST SOFTWARE FOR MY LG HANDSET TO STOP THOSE UNWANTED CALLS.
THANK YOU

This machine was brought on 4.9.2000 from Thodupuzha my home town.Model no. WD - 8001CI with serial no.FZ101059 [protected].
The front door rubber washer has been damaged and needs replacement. your service people says this particular part are not available now.
How can I condemn such a costly machine and buy a new one.
We believed in your brand and bought this costly machine. kindly do the needful for the replacement
my address is given below
Lal T George, Thoppil House, Kodikulam P O, Thodupuzha Idukki Kerala 685582
Phone[protected] Mobile [protected]

Dear Sir/Maam,

I would like to bring to your kind notice that I am very upset with the service with the LG Service center

As there was a cooling problem with my ac so the technician came to the conclusion that the compressor is not working so on 3/5/10 I send the same for replacement through Ice Cool services but after a month I get a call that the compressor is out of warranty but as i feel they should have check the same before sending the same for replacement.As they informed me that it is not in warranty so I told them to please give compressor back to me but they are not giving proper feedback I only have to call them many time now latest I got a reply that the compressor have been send to Noida.When it was suppose to be given back to me then why it was send to Noida Thanks God it is rainy season I am without air-condition for last 2 months due to their negligence.

Now I wanted the LG India to compensate me with the Replacement of the compressor any how

So I request you to please look into the matter and try to solve the problem at the earliest.

Regards,
Shafiq
for
Archana Kochhar
[protected]

i had filed a complaint for my LG LCD TV on 6 JULY 2010, my complaint number is C[protected].
the engineer that visted on 8 JULY for the complaint and told me that the screen is faulty and needs to be replaced
The company enfgineer will come and collect the LCD .
But since then there is no response from the company.
i have even called the LG customer care but there is no satisfactory response from their side.
Please look into the matter and do the needful.


Name : Rajesh Yadav
Contact No. : [protected]
E-mail id: [protected]@rediffmail.com

Dear Sir,

Greetings of the day.

At the onset let me inform you that i am a old patron of LG products and a proud owner of LG products worth not less than 2 lakhs[including 3ACs, two Lcd TVs ,ONE refrigerator and 03 mobile phones].

However i am very sorry to inform you that recently your product quality and customer service has depreciated badly.

I had purchased a LG KM900 Arena mobile on 11Jun10 from Ezone Mumbai [Invoice no: 027 dated 11Jun10].Within 2days of purchase of the handset i came to know that it has quiet a number of faults and the handset is defective.A few major faults are-

1. Phone hangs very often and badly and does not restart unless battery is removed.

2. Poor signal strength due to which the phone is offline most of the time [it was not so with nokia E50 i was using prior to this]

3.Poor battery life

4.Despite having inbuilt google maps i could not download google maps.

5.GPS not working

6.Screen flickers most of the time

7. Pictures get imprinted on the screen for a long time

8. Not able to hear music over the bluetooth headphone

9. DivX and Xvid videos do not play most of the time

10. Middle part of the touchscreen many a times is totally not responsive whereas on many occasions it works very well

11.Geotagging for photos not working

12.Pushmail not working

13. And many other small problems...................

On noticing these defects I immediately took the handset to Ezone where they advised me to get a DOS for the same.

I took the handset to your service center [Paras Telecom at fort ,Mumbai .Center code IN020675MUB00016]
Receipt no: R[protected] dated 29Jun10.
The technician there upgraded the phone software to latest but found that there was no improvement and hence kept the handset at the service center for further repair.Although the people at service center were cooperative and understood that the product is defective but despite my insistence no DOS was issued to me [I do not know why LG is so reluctant in accepting that the product is defective]
It is 09 July10 today and still the phone is under repair.They say they have sent the phone to a higher service center and possibly the phone PCB may have to be changed.

Kindly tell me as to why there is so much effort being made to hand over a faulty product to me instead of immediately replacing it .Its a brand new product and i have not used it at all.


I am in no way going to accept this faulty product under any circumstances. I should be given replacement with a new better product other than LG Arena in which all the functions are working well because i am in no mood to waste time on visiting your service centers again.

It hurts to find that i have to take so much pain for getting a faulty product replaced from a renowned company like LG.

Kindly get the product replaced immediately by a better and efficient handset.

Thanking you.

Yours Sincerely
Bhavesh Talera
Phone no: [protected]