LG Electronics Complaints & Reviews

To
The concerned person
Myself vicky j bafna staying in bhayander have purchase 3 air conditioned,new model of lg split aircondition from croma bhayander on 26th december 2009.
Sir from the date of installation after every 15 days i use to complaint to lg care for the sevice but instead of servicing the acs the people are asking for charges .i had purchase 2 acs on 6 month installment basis but the 3 rd one i have purchased in cash .actully i using this aircondition in my cafe where there is smoke of sheeshas but i m using other air condition in my other cafe but no compaints for that
Pls i request to take the acs back replace the model or refund my money because of the aircondition my busness has fall down so please do me the hope .
U can reply me on [protected]@yahoo.com or [protected]
Please do the hope make me free with these harrasments i m thinking u r great in ur activities pls dont let me upset

I have purchased LG Refrigerator,Model 308 VE5 of 290LTS,colour SILK BLOOSM on 28.06.2010 from Multi Channel Electronics Pvt.Ltd,101A/2,Raja S.C.Mullick Road,Garia,Kolkata-700 047,Ph.No.24308951 / 9903 and also made down payment of Rs6080.00 along with necessary EMI formalities.But till date I have not received the same due to non availability of the model from your end.
Today they offered me another model of 308 VT5,colour Lotus Red.But I want to take the model which I have already choosed.Pl.do the needful at the earliest.

Thanks & Regards,
Amitava Jana
[protected](Mobile)
E-mail id : [protected]@yahoo.co.in

i bought a mobile phone of LG , which is GD510 and it is not working properly.
i took this mobile on 13 june 2010 and i am facing problem in it from 19 june . when i went to lg service center they recommend me to repaire it. but i already repaired it twice but now they are saying to change its touch screen . but i want that phone should be replaced.
please take action of my complaint as soon as possible.
thanks.
my contact no. is
[protected]
[protected]

LG GM 200
i have a above brand of mobile phone.
i am receiving some unwanted calls from peoples i dont know and i want to avoid those calls.
please tell me how can i get that MOBILE BLACKLIST SOFTWARE FOR MY LG HANDSET TO STOP THOSE UNWANTED CALLS.
THANK YOU

This machine was brought on 4.9.2000 from Thodupuzha my home town.Model no. WD - 8001CI with serial no.FZ101059 [protected].
The front door rubber washer has been damaged and needs replacement. your service people says this particular part are not available now.
How can I condemn such a costly machine and buy a new one.
We believed in your brand and bought this costly machine. kindly do the needful for the replacement
my address is given below
Lal T George, Thoppil House, Kodikulam P O, Thodupuzha Idukki Kerala 685582
Phone[protected] Mobile [protected]

Dear Sir/Maam,

I would like to bring to your kind notice that I am very upset with the service with the LG Service center

As there was a cooling problem with my ac so the technician came to the conclusion that the compressor is not working so on 3/5/10 I send the same for replacement through Ice Cool services but after a month I get a call that the compressor is out of warranty but as i feel they should have check the same before sending the same for replacement.As they informed me that it is not in warranty so I told them to please give compressor back to me but they are not giving proper feedback I only have to call them many time now latest I got a reply that the compressor have been send to Noida.When it was suppose to be given back to me then why it was send to Noida Thanks God it is rainy season I am without air-condition for last 2 months due to their negligence.

Now I wanted the LG India to compensate me with the Replacement of the compressor any how

So I request you to please look into the matter and try to solve the problem at the earliest.

Regards,
Shafiq
for
Archana Kochhar
[protected]

i had filed a complaint for my LG LCD TV on 6 JULY 2010, my complaint number is C[protected].
the engineer that visted on 8 JULY for the complaint and told me that the screen is faulty and needs to be replaced
The company enfgineer will come and collect the LCD .
But since then there is no response from the company.
i have even called the LG customer care but there is no satisfactory response from their side.
Please look into the matter and do the needful.


Name : Rajesh Yadav
Contact No. : [protected]
E-mail id: [protected]@rediffmail.com

Dear Sir,

Greetings of the day.

At the onset let me inform you that i am a old patron of LG products and a proud owner of LG products worth not less than 2 lakhs[including 3ACs, two Lcd TVs ,ONE refrigerator and 03 mobile phones].

However i am very sorry to inform you that recently your product quality and customer service has depreciated badly.

I had purchased a LG KM900 Arena mobile on 11Jun10 from Ezone Mumbai [Invoice no: 027 dated 11Jun10].Within 2days of purchase of the handset i came to know that it has quiet a number of faults and the handset is defective.A few major faults are-

1. Phone hangs very often and badly and does not restart unless battery is removed.

2. Poor signal strength due to which the phone is offline most of the time [it was not so with nokia E50 i was using prior to this]

3.Poor battery life

4.Despite having inbuilt google maps i could not download google maps.

5.GPS not working

6.Screen flickers most of the time

7. Pictures get imprinted on the screen for a long time

8. Not able to hear music over the bluetooth headphone

9. DivX and Xvid videos do not play most of the time

10. Middle part of the touchscreen many a times is totally not responsive whereas on many occasions it works very well

11.Geotagging for photos not working

12.Pushmail not working

13. And many other small problems...................

On noticing these defects I immediately took the handset to Ezone where they advised me to get a DOS for the same.

I took the handset to your service center [Paras Telecom at fort ,Mumbai .Center code IN020675MUB00016]
Receipt no: R[protected] dated 29Jun10.
The technician there upgraded the phone software to latest but found that there was no improvement and hence kept the handset at the service center for further repair.Although the people at service center were cooperative and understood that the product is defective but despite my insistence no DOS was issued to me [I do not know why LG is so reluctant in accepting that the product is defective]
It is 09 July10 today and still the phone is under repair.They say they have sent the phone to a higher service center and possibly the phone PCB may have to be changed.

Kindly tell me as to why there is so much effort being made to hand over a faulty product to me instead of immediately replacing it .Its a brand new product and i have not used it at all.


I am in no way going to accept this faulty product under any circumstances. I should be given replacement with a new better product other than LG Arena in which all the functions are working well because i am in no mood to waste time on visiting your service centers again.

It hurts to find that i have to take so much pain for getting a faulty product replaced from a renowned company like LG.

Kindly get the product replaced immediately by a better and efficient handset.

Thanking you.

Yours Sincerely
Bhavesh Talera
Phone no: [protected]

I had purchased a CTV Model No:29FU6RG5T5 / Date of purchase :05/10/2009. I went to spend my summer vacation at Kerala for one month but after coming from there I found that the TV is not working. I filed a complaint to the LG service centre at Raebareli on 26th of June but I regret to say about the poor service condition of the people of LG service centre that they did not turn up inspite of my regular reminder every day. At last a man came for servicing and he sat for 4 hours after opening the TV but was not able to find out the fault which shows his lack of knowledge and when the time was up, he opened the board and took it away to raebareli telling that when he would be able to clear out the fault he would bring the board and it can be one month also. I repent a lot after purchasing the product of LG which has a very poor product quality and very poor service centres. I hope my complaint would be heard up and some action must be taken on them.

My problem was for microwave not heating up .The heating problem came due to magnetron, which the LG services people were charging 1800/- and providing 1 month warranty.when searched in market i came to know that the cost of magenetron was staring from 800 / 1400 / 1600 / 1800 .and the warrenty period with full paper work . replacement for 1 year warranty.
I complaint to the customer care , but there was no good response ,and the technician who came to my house said to me " whether you repair to me or not i will get my salary for this month"( was it fair to say to the customer who is waiting for the repairs).
I was not provided any receipt for the opening of my microwave after it was checked by LG service technician.He told me that he will only provide receipt when he has repair the electronic item. ( now that unfair ,it is an electronics device which can get damaged if it is not properly winded again)
When i wrote a mail to the Lg service then there higher staff came in action , but still not ready to provide me in written what was the cause that they are charging this much though i am paying the technician charge who is visiting my place.

Dear Concern,

I lost my mobile LG Cookie(KP 500) yesterday around 8.00 P.M near malkajgiri area.I request you to block the instrument so the other person cannot use the sim in the mobile.The following are the details of the insturment :

Model : LG KP500(LG cookie)
IMEI :[protected]
Date of Purchase : 13/06/2009
Battery :[protected]
I will be thankfull to you for your promt action.Also please let me know when the instrument got blocked.
My Contact Number : [protected]

Bombay, India July 05, 2010

Life's not Good. LG is a sub-standard seller out to make a quick buck and ruin your peace. Buyer Beware.

I purchased LG Cookie Plus Mobile Phone Model# GS 500v on July 04, 2010 (TWO DAYS AGO) around 1830hrs for Rs 7800=00 cash from the retail outlet:

ANUPAM STATIONERY SUPERSTORE located at
1st Floor, Sai Shopping Mall,
S.V.Road,
Opp. Railway Station,
Borivli (West),
Bombay- 400092,
Maharashtra, India (Tel# +[protected] / +[protected]. Telefax# +[protected]
email: [protected]@anupamsuperstore.com web-address: anupamsuperstore.com)

Cash Memo cum Warranty Receipt No.: 13579 dated 04/07/2010
Signatory on Cash Memo = Mr Pravin

The Technical Specs of the phone are:
Model = GS500v
Date of Mfg. (Month & Year) = 05/2010
IMEI =[protected]
Serial No. = 005KPED072764

The battery is spurious. My phone conked off and was dead today morning when I got up. Restart showed LOW BATTERY!!! I had charged the phone 100% yesterday afternoon. No calls were made. I charged the phone today around 8.00 am. By 9.00 am the battery showed 61%.

Obvious that the battery is the culprit, I called the retail store where I purchased. The storeman asked me to come to his shop. Hell! I don't have the time to do that. I told him that. He said he also does not have the time and hung up.

I called the LG Customer Care number[protected] FOUR TIMES. Spoke to Javed, Monica, Amitabh, Shah Rukh, Aamir, Salman, Ranbir..... Monica asked me to call Rajiv K. Shah in Bombay on +[protected]. Called him. He heard me. Promised to call back and ensured my Life will be Good. No call returned until I am writing this story to tell the world to be aware. I am not going to call any Tom, Dick, Harry, Cleopatra and waste further money.

One thing I am certain: I will have to start running now to get my problem redressed. It always happens like this here in this banana republic. Complaints to the Police, filing a case in the Courts are simply a waste of time, money, energy and a great insult to one's dignity. Nothing moves and apparently no justice is done. Business houses take advantage of the loopholes and sub-standard practices operating here.

The only option if I am harrassed further will be to prove that the Sword is mightier than the Pen.

This communique goes online on Facebook with no liability of defamation as my imputations are factual after 24 hours if my grievances are not addressed or deliberately ignored, please note. (This matter has been posted on Facebook since nobody responded. It will also be posted on professional network sites and other social sites)

Buyer Beware. The malpractice will stop when the buying stops.

Truly,

Venkatesh Naidu
+[protected]
Bombay, India

B / 264 First Floor,
Sushant Lok-III, Sector-57
Gurgaon-122002
E-mail: [protected]@hotmail.com
Nilesh K Patel Phone: [protected], [protected]
July 5, 2010
To:
Vice President (Marketing & Sales)
LG Electronic India Pvt Ltd,
Plot No 51, Surajpur Kasna Road
Grater Noida-201306 (UP) India

Subject: complain number C [protected]

Dear Sir,
At the outset I must apologies for challenging your number one brand of customer satisfaction statement. Since last couple of week I have seen one of worst customer care service from LG India. I undersigned Nilesh K Patel has purchase the new LG split AC wide purchase bill dated 28/05/2010 from your authorized AC dealer M/S Bansal Electro vision Pvt Ltd. It was real nightmare for us after purchasing LG split AC, since day one it has given the trouble to us, it was not giving us cooling effect so we called to Bansal Electro vision for necessary action. However your dealer has accepted his mistake & reinstalled the machine. Even after two to three days machine was not giving cooling effect so your dealer has sent the LG Customer care person & they told that shortage of gas in split so he has filled the gas. Again after two to three days AC was not working properly then once again LG customer care executive told that there is excess gas so it will not work then he repaired. Once again after two to three days AC was not working so LG customer care executive has taken back the Split AC back unit at your repairing centre. Even your executive who has taken the machine has promised to deliver in one day but even after rigorous follow-up I could not get in 10 days also. Machine was taken by your executive on 25th June-2010 from our home to your workshop. The complain was longed on 22nd June-2010 by number “C [protected]” & you can see the how I have made the follow up to get back my repaired AC from your work shop but no one in your company is bothered to take care the customer’s problem.
Every day I use to call your customer care unit & I come to know various person of your customer care office those who are really bluffing to customer. Every one is telling that within 24 hr, 4 hr you will get call from our work shop about status of your machine but sorry to say I could not get single call from your work shop. Even your customer care department’s floor supervisor Mr.Chandrakant, Mr.Dhiraj & other executive Mr.Rohit are giving us fake information. I have pick up my phone almost 22 minutes on 3rd July-2010 but no use they have kept my phone on hold. the service which I have seen from LG customer care which is worst rated service which I have never seen in my life. All customer care executive are giving the number of Mr.Utsav Kumar ([protected]) & are telling me that please talk with him but this is the man who never pick up the phone also. I have tried to ring him up for good numbers of time with SMS also but never turn back. I am really shock with such incident that why service of LG is poor just because of this type of person working in your organization.
I am really thankful to Mr.Joshi ([protected]) number given by your LG dealer has given me all details & machine return back at my home on 4th July-2010 without installation.
Looking to above paragraph I hope you would realize that in the terrific heat of Gurgaon ( North India ) we have been forced to stay without AC even after spending good amount for your so called number one brand AC unit ( 5 star Unit) purchase by us. Since 29th May to till the date we have not taken the enjoyment of AC because since day one there are hips of problem & one by one created by your department.
What ever humility I have faced in my own house which I can express because my family wants other brand AC & I have taken the LG, now since day one machine become useless I have no word to convenience my family also. Who will pay the loss which we have suffered since last couple of week? Even at all points your service is zero which I have felt. I am not sure even after all this trouble I will get what kind of service & your service executive are also not sure so tell me what should I have to do?
I would request you kindly plan for the compensation with apologies letter to us & failing to such event force to put case in Consumer Court for settlement.
Hope you would appreciate my graveness & settled the issue at earliest.


Regards,

Nilesh K Patel

i have purchased LG KS660 on 14 april 2010 from Mobile Store.After 4 days my mobile will be hang and sms sending problem. I go to mobile store and ask the problem . Mobile store manager asks thats is not my head deck you go to lg service center.April 23rd 2010 i go to lg service centre and ask the handset problem .Service employee check the mobile and says thats only software problem . they update the software and pall problem will be solved. I ask to employee to update the software.But 2nd May 2010 my mobile will be create the same problem. me going to LG service centre and ask the problem. Lg service centre employee check the mobile and ask me this is mainborad problem you will be change the main board.I asked no iwill relace the handset they says not changing handset only change the mainboard.After 14 May 2010 mobile touch pad and memory slot is not working then i go to again the LG service centre and ask the problem.The LG service centre employee said to me change the mainboard ,touchpad and memory slot.in present time my mobile will be dead but the LG service centre don't change the mobile and they said only repair the handset. It is really regrettable and shameful that an organization like LG has no care for their customers who believe in them and go by the brand name.

Hence I would request you to either replace my mobile at the earliest or else the money spent by me in purchasing this mobile should be refunded to me along with interest.

regards,

Lakshman Bali
Ambala
Haryana
[protected]
[protected]@rediffmail.com

I had purchased LG Split AC model LSA32G5NTY1 ON 27.04.2009.On that ac a sticker pasted informing that 3 free services ,but the duration is not mentioned.Unfortunately my remote was not worked since March.I think that it was a battery complaint.On 29th of June i was raised a complaint and the technician came and informed that the free service period was over and it was only within one year its display was gone EBR37409501 Priced Rs.294.

The details of free service was not informed by the dealer or the fitter at that time.I am not aware of this and the sticker informing the offer misleads me.

Including service charge i have lost Rs.736 within one year.So i really feel bad with LG Products.Please note that i have purchased one refrigerator and LCD TV .All are LG Products eventhough the dealers are recommended for other products

Regards

Sunil Oommen Mathew

Modayil House

SH Mount P.O

Kottayam

I, Sandipan Mukherjee resident of 2/1C, Mohini, Mondal Ganthi, Kaikhali, VIP Road, PO- Airport, Kolkata – 700052 have purchased one LG 20” LCD colour monitor model no. W2043T (Sl no. 003LPSY018838) on 22.05.2010 from Saboo Computers Pvt Ltd, Nager Bazar, Kolkata.

On 14.06.2010 the LCD screen of the said monitor went complete white. On 15.06.2010 my wife Ruma Mukherjee had lodged a complain to LG Service Centre over phone and a confirmation SMS sent to my mobile from LG saying my request ID is C[protected] and giving a helpline no to call for any further assistance.

On 16.06.2010 Service Engineer from LG visited my place and after verifying the monitor he suggested that the fault may be at LCD panel and change of LCD will rectify the problem and on 19.06.2010 another Service Engineer came to my place with a new LCD to change the defective one. But after the change the same problem was still there. So he told us that it might not be the problem of LCD and removed the new LCD. Then he contacted Mr Yogesh at the Service Centre and explained the problem. I have also talked to Mr Yogesh for replacing the monitor as the particular problem could not be detected and also the said monitor purchased only on 22.05.2010 went dead on 14.06.2010 i.e. even before the completion of one month of purchase of the same. I have been told by Mr Yogesh to send the photocopy of the bill and he will do the needful by contacting his Higher Authority through e-mail for replacing the same.

That was on 19.06.2010 and today is 02.07.2010. After 19.06.2010 nothing has happened till date and my monitor is still lying unattended/unoperatinal. Will anybody from LG please tell me is this the after- sales service of a renowned/famous company like LG???... In the meantime I have contacted several times to your local office over phone as well as to your toll free number. To my utter surprise there were several phone calls from LG too asking me ridiculous and peculiar questions like “WHAT IS THE PROBLEM WITH YOUR MONITOR AND IS YOUR COMPUTER WORKING PROPERLY?”

Now 17 days have already elapsed and my faith and hope with the post-sale LG Service has been shattered, the performance being most disappointing. I would again request you to kindly look into the matter seriously and sincerely and solve the problem as early as possible under intimation to me. In the alternative I have no option left but to move the case to Consumer Forum/Court for the said issue to be resolved.
Surprisingly today i.e. on 2nd July, 2010 one sms from LG Care came to my mobile stating “YOUR SERVICE REQUEST C[protected] IS CLOSED.” I just could not understand what are you trying to convey by sending this sms. After seeing this sms I must say you please discontinue with your SERVICE SECTION and only continue with your SALES SECTION. That will be a great relief for both o[censored]s.

Thanking you.

Dear Sir,
This is Saroj Kumar Acharya (Mob : [protected]) From Noida. I had purchased a LG Mobile from JOSHI SONS on 17.05.2010 with invoice no – 792. But after Purchasing while activating internet connection in my mobile. I faced a problem in Downloading datas.
Regarding this problem I had contacted LG Customer Care on Phone. They Suggested me to go to Neelam Chowk Customer Station ( V R Infocomm) and they upgraded mobile software. But still same problem Occurred. I got a service slip for the same thing.
After that I had contacted to customer care , they told me that contact their service specialist engineer Mr.VISHAL ([protected]). I spoke to him regarding my problems in Mobile and he suggested me to wait for 15 Days to check the real problem with research centre since he also don’t know about the real problem.
After 15 Days I had called him he told that this problem can’t be rectified, so he promised to replace the mobile with other model no of Same LG brand.
Since two days I am calling him but he is not responding through phone. So I called Customer care once again but there is no proper response from them.
So I had wasted more than 2 Months for this Mobile problem. I got Mentally upset due to LG Support. I lost my faith on LG so please refund the money which I wasted for LG GW 300 Mobile.
I shall be thankful if LG will give back the Money.
Please feel free to contact me between 1.00 P.M to 2.00 P.M

I Maj Manpreet Singh had applied to buy 320 lit refrigerator from Canteen Stores Department at Banglore on 23 Jun 2010.All documents and payments pertaining to the purchase were submitted to the company representative on 23 Jun 2010 .I was assured the delivery of the refrigerator within 2 days. Till date 3 July2010 no intimation and communication of any sort has been done by the dealer/godown/LG company to me. This being the first LG product with me I should say the association with LG has begun on a sour note.It is requested to expidite the delivery of the refrigerator as it is causing me lot of hardships.My contact no is [protected]

Sir, the AC make LG is purchased on 4th april.2010, and it statrs showing problem from starting. we have complaint in the company vide complaint ID C-[protected] and the dealer is also informed about it when we have asked about the replacement of that good, then he denied clearly for repair and replacement of the Air conditioner.

i a siddique
[protected]

401 m2
gulmohar enclave
ghaziabad

I purchased Lg air conditioner from amudham agencies, tambaram in the month of september,2009(bill no:4911)........at the time of purchasing , the lg suppliers said that they will provide three free services within one year from the date of purchasing.................after that they did'nt bothered about that........then we made a call to them.....after few days, he visited our house and he removed only the dust from the filter .......at that time ,the indoor unit was not rotating properly and it has created a noise.........we made that complaint to the service man at the time of his visiting, but he has bothered about that...........till now that complaint was not taken into account..............

our whole family is totally disappointed by purchasing the lg air conditioner