LG Electronics Complaints & Reviews

I Maj Manpreet Singh had applied to buy 320 lit refrigerator from Canteen Stores Department at Banglore on 23 Jun 2010.All documents and payments pertaining to the purchase were submitted to the company representative on 23 Jun 2010 .I was assured the delivery of the refrigerator within 2 days. Till date 3 July2010 no intimation and communication of any sort has been done by the dealer/godown/LG company to me. This being the first LG product with me I should say the association with LG has begun on a sour note.It is requested to expidite the delivery of the refrigerator as it is causing me lot of hardships.My contact no is [protected]

Sir, the AC make LG is purchased on 4th april.2010, and it statrs showing problem from starting. we have complaint in the company vide complaint ID C-[protected] and the dealer is also informed about it when we have asked about the replacement of that good, then he denied clearly for repair and replacement of the Air conditioner.

i a siddique
[protected]

401 m2
gulmohar enclave
ghaziabad

I purchased Lg air conditioner from amudham agencies, tambaram in the month of september,2009(bill no:4911)........at the time of purchasing , the lg suppliers said that they will provide three free services within one year from the date of purchasing.................after that they did'nt bothered about that........then we made a call to them.....after few days, he visited our house and he removed only the dust from the filter .......at that time ,the indoor unit was not rotating properly and it has created a noise.........we made that complaint to the service man at the time of his visiting, but he has bothered about that...........till now that complaint was not taken into account..............

our whole family is totally disappointed by purchasing the lg air conditioner

I AM USING LG KG 195 HANDSET FROM 6 MONTHS,,, & GETTING A PROBLEM WHILE CONNECTING TO G MAIL ACCOUNTS THROUGH G P R S EVERY TIME IT SHOWS A MESSAGE LIKE " UR MOBILE COOKIES FUNCTIONALITY IS TURNED OFF,, PLEASE TURN IT ON TO CONNECT,, BUT THERE IS NO OPTION IN MOBILE TO TURN ON THE COOKIES FUNCTIONALITY " SO HOW CAN SOLVE THIS PROBLEM,,,, IS IT MY FAULT TO PURCHASE SUCH A MOBILE ? OR ITS FAULT OF MOBILE COMPANY? PLEASE GIVE ME THE SOLUTION.......

COMPLAINT NO C [protected]

Following facts are intimated:-
1. 03 Jun 10.
a. 2 Ton Split ac purchased from a dealer in delhi cantt.
b. Ac has leakage problem in the unit( discovered when unpacked)
2. 04 Jun 10.
a. Dealer offers to return the money as he cant find a replacement. Offers us a more expensive model to buy.
b. We decline the cash back as we have faith in LG, we pay, though it was beyond our budget.
3. 6/7 Jun 10
a. ac installed.
4. 10 Jun 10.(night)
a. ac internal unit is flooded with water and down pour starts.
5. 11 Jun 10.
a. complaint lodged No C[protected]
6. 12 Jun 10
a. Service Centre confirm that it is a manufacturing defect. Unit to be replaced. Time given 04 working days. Photocopy of bill taken by them.

6. 17 / 18 Jun10.
a. LG cannot find replacement for our ' Intel Eye".
b. Gives us an option of 6BW or 6AW. we settle for 6BW.
7. 21 Jun 10.
a. Finally LG finds us a 6BW for replacement.
b. Ask us to Pay Rs 3,500/- more for this change.
c. we decline and ask for refund including the money we spent on installation charges.
8. 24 Jun 10.
a. Complaint again lodged with the Services.
b. Nobody approached for refund.

DESPITE WE BEING CONSUMERS AND SO CALLED ESTEEMED CUSTOMERS WE HAD TO CHASE LG REPS FOR FEEDBACK & RECTIFICATION, WHEREAS IT SHOULD HAVE BEEN OTHER WAY ROUND.

Comments.
9. we have faith in LG even after the two initial setbacks.
10. a wait for replacement commenced from 12 Jun and still awaiting.
11. We have been without the comfort of the said AC for the past 02 weeks plus.
12 our budget was X amount, still we opted to pay Y amount for another LG model. Now LG reps want us to pay Z amount. This is unfair.
13. Above developments tantamount to :-
a. Betrayal of our faith & confidence in LG.
b. We have already gone much beyond our said budget for LG product ( as we kept on stretching)
c. Deficiency of services on every count.
12. OPTIONS Available.
a. Approach consumer court.
b. Intimate other unsuspecting buyers of the hassles i have faced & they may face the same fate; including putting up with indifferent attitude of the LG reps concerned.

Hence, PLEASE rectify now.

Thank you.

LT Col SK Dahiya
[protected]

I bought a LG refrigerator the model of which is LG REF GL-528YTX4 on[protected] at a cost of Rs. 42200/- from Shalimar Marketing (Invoice No. 322), Jalandhar with high hopes. On[protected] I lodged a complaint with the customer service regarding the non-cooling of the ref. section and the complaint number wasC[protected]. The very next day the service engineer came and he replaced the fan unit meant for circulation of cool air. Even after that the problem persisted and after the telephonic talk with the engineer the refrigerator was given a water bath on 16-06-10, and the reason given for the same was that the duct was choked with ice. After that the cooling was satisfactory. Again the same problem has surfaced today[protected] and a complaint has been lodged.

This repeated occurence of the same problem within a fortnight is very annoying and asks for a permanent solution at the earliest. In case the problem is bound to occur time and again, the product may be replaced.


S K Tiwari

Sir,

I had registered a complaint with LG Service centre,(Sincere) at ernakulam about my washing machine on monday 28.6.10. At that time i was informed by service centre team that, the complaint will be solved with in 24 hour. I also made several calls in this regard. Sorry to say, nobody has attened my call, also it was a pathetic response from there.I was surprised to see such type of bad service from LG Company..
Customer complaint no C[protected]

SANJEEV

Sub: Manipulative service centre/call centre and serious question on the product designs of LG.

Invoice No of purchase: k-06203/09-10 dt 8-dec-2010 kalpana digital world

The following is the text of the mail sent to corporate office of LG Electronics post which no response has been received

Dear Sir,

Unfortunately I recently bought an LG product – A refirigerator model no: GL-478YTX4 on 8th Dec 2009.

Since the very day of installation there has been some problem or the other.

Just few complaint nos for you reference:

1. C[protected] DT 9TH MARCH 2010.

2. *C[protected] DT 6TH APRIL 2010.

3. C[protected] dt 12TH April 2010.

4. N8CC2908880

5. C[protected]

6. C[protected] (NEVER RESOLVED)

7. C[protected] Dt 23-06-10 .No one called us till date or even attended. And we have reminded daily. and now the service centre has dropped the service request without even attending.

CONSTANT & CONTINUING COMPLAINT:

1. FREEZER DOOR OPEN up even if the lower door is closed gently. Inspite of having changed the magnetic beeding. THE PRODUCT SEEMS TO BE UNSUITABLE FOR INDIAN TROPICAL CONDITIONS.

2. REFIGERATOR and freezer not cooling and in the last 3 days due to your service delay , all the food in the refrigerator are spoiled. We are drinking normal water, my baby is sick due some foul smell in all food stuff.

*Surprisingly few complaints has been dismissed without our consent and even contacting us.

NOW I HAVE ON RESORT BUT TO BUY ANOTHER REFRIGERATOR of a better brand if this is not resorted within 24hrs.

Most spurious is your call centre, wherein your staff mentions the problems in their own unique way misleading your service guy, who will have no idea what is the problem. And if sometimes he comes to attend the complaint he will first ask you empty the entire refrigerator, and would say that a certain part is required which he will bring the next day. Then after few days another service man would come without any knowledge and would repeat the same thing.



Moreover your technical staff rarely has the knowledge about their product. Few of them were of the opinion that an electronic chip is missing but after a month of harassment it was found out that this model does not require that chip.



Regarding C[protected] dt 12TH April 2010. I was promised that somebody senior would call me and try to resolve the issue. But nobody ever called.



I have conveyed my plight to everyone at the call centre, and even your manager Mr. Ajitesh Kumar in Gurgaon.



Now, it is not only the problem of service, but I sincerely feel that it’s a question on the design of the model. LG management needs to review this model closely and check for these serious faults.



I have no more patience to make more complaints at your call centre. Hence demands a change of the model and if that is not possible, please provide me the address of your MD and I will courier this refrigerator at his place for free. I don’t need any refund.



I will definitely send my reviews on the various internet sites about this model, and thinking of marking the mail to the entire industry including your competitors, dealers,stores like walmart, spencers Next, etc.





Regards

Sulabh Mangal

[protected]

[protected]@gmail.com



Copy to: The LG service division.- After Sales Service (Customer Service Department)

Subject: Date: Fri, 25 Jun 2010 10:12:25 +0530

Dear Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

It is once again requested to immediately look into this matter (negligence of your service centre) and send your own representative and ensure that my A/C should be fully repaired, without any additional cost since it has not been repaired since the Ist service call made by YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45 on 23rd April, 2010 against the payment of Rs 1,611/-

Regards,

Deepak Agrawal
Kyoceramita India (Subsidiary of Kyocera Mita Corporation, Japan)
Mobile No. - [protected]

[protected][protected][protected][protected]
To: adeepak.[protected]@hotmail.com
Subject: Re: FW: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.
From: [protected]@lgindia.com
Date: Thu, 24 Jun 2010 15:36:54 +0530




Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Sumit Bajaj on his mobile number [protected].

Thanking you and reassuring you of our best services always.



Thanks & Regards
Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)







Deepak Agrawal <adeepak.[protected]@hotmail.com> 06/24/2010 01:38 PM
To <[protected]@lgindia.com>
cc
Subject FW: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.







Dear Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

Till date nobody has come to repair it. Please give your contact nos. so that I can brief you about this problem. Also let me know the contact no. of your National Customer Service Head and the Managing Director so that I can brief him.

It is once again requested to immediately look into this matter (negligence of your service centre) and send your own representative and ensure that my A/C should be fully repaired, without any additional cost since it has not been repaired since the Ist service call made by YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45 on 23rd April, 2010.

Regards,

Deepak Agrawal
Kyoceramita India (Subsidiary of Kyocera Mita Corporation, Japan)
Mobile No. - [protected]
[protected][protected][protected][protected]
From: deepak.[protected]@kyoceramita.co.in
To: adeepak.[protected]@hotmail.com
Subject: FW: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.
Date: Thu, 24 Jun 2010 13:30:08 +0530



From: Deepak Agrawal [mailto:deepak.[protected]@kyoceramita.co.in]
Sent: 23 June 2010 11:14
To: '[protected]@lgindia.com'
Subject: RE: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.

Dear Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

Please give your contact nos. so that I can brief you about this problem.

Regards,

Deepak Agrawal
Kyoceramita India (Subsidiary of Kyocera Mita Corporation, Japan)
Mobile No. - [protected]


From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: 23 June 2010 10:31
To: Deepak Agrawal
Subject: RE : SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.



Thanks & Regards
Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)



"Deepak Agrawal" <deepak.[protected]@kyoceramita.co.in> 06/22/2010 07:23 PM


To <[protected]@lgindia.com>
cc
Subject RE : SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.











DEAR SIR/MADAM,

I AM ONE OF YOUR OLD CUSTOMER HAVING LOT OF LG PRODUCTS LIKE AC, FRIDGE, MICRO-WAVE ETC.

I GOT MY WINDOW AC MODEL NO. TWA1241RAEI REPAIRED/SERVICED ON 23RD APRIL 2010 FROM YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, DWARKA (NEAR RAMPHAL CHOWK) NEW DELHI - 110045 AGAINST THE CASH PAYMENT OF RS. 1,611/ VIDE INVOICE NO. 1197 THROUGH YOUR TOLL FREE CUSTOMER COMPLAINT NO.

BUT I AM SORRY TO STATE THAT TILL DATE MY A/C IS NOT FUNCTIONING PROPERLY (NO COOLING) INSPITE OF REPEATED 4-5 VISITS OF YOUR SERVICE REPRESENTATIVE. (EVERY TIME YOUR REPRESENTATIVE GIVES SOME DIFFERENT REASON FOR NON-FUNCTIONING OF THE AC)

AGAIN TODAY YOUR REPRESENTATIVE HAS COME AND SAYS THAT I HAVE TO SPEND ANOTHER RS 3,000-4,000/- AND THE AC WILL GO BACK TO THE WORKSHOP ETC.

I AM TOTALLY CONFUSED NOW AS TO WHAT IS THE PROBLEM IN THE AC.

PLEASE IMMEDIATELY SET IT RIGHT OR ELSE I WILL CONTACT CONSUMER FORUM.

LOOKING FORWARD FOR YOUR FAVOURABLE AND IMMEDIATE RESPONSE ON MY COMPLAINT.

WITH REGARDS,

DEEPAK AGRAWAL
KYOCERAMITA INDIA
Mobile No. [protected]

I purchased a LG DVDwriter from Saboo Computers, Nagerbazar, Kolkata on 27.2.2010. The product code is:PATA LG DVD WRITER SN 910HUSQ326214. I found that the writer was bad in my home, it could not read or write anything. I informed this to Saboo, but they did not change it. They also behaved very rudely with me, as if I have made mistake by purchasing it from them. They tested it and also found bad. Then they took it for repairment. After 15 days, they returned me the writer. But again I found that no repairment was done on that. So I have to take it to them again. Again after 15 days, they returned me a new dvd writer of LG instead of older one. But still it was not working. The peculiar thing is that the Saboocomputer people never check any thing which they are supplying. Saboo again took that from me, after repairment I got back to this on last week. But unfortunately again, the writer is bad. It can read or write DVD, no CD can be read or write with that. Each time I went to Saboo, they behaved very rudely and badly. They think that only to supply and getting the cash is their work. Servicing is not their work. That is very pathetic. So one advice to all people, PLEASE DONT PURCHASE ANYTHING FROM SABOOCOMPUTERS, KOLKATA. OTHERWISE YOU HAVE TO SUFFER LIKE ME.

Dear Sir,
I had purchased LG KM900 Arena Mobile Handset on 02.05.2010, after 15 days it started to give me trouble with the touch screen not working in some area's, soon the entire Touch Screen stopped to respond. I immediately looked out for the Authorized Service Center within my city on the LG's Web Site http://www.lg.com/in/support/repair/support-repair-provider-lookup.jsp , but to my surprise there was no Authorized Service Center at Amravati city as per the site records, then i called up on the Customer support No.[protected] at this now my call was transferred from one dept. to another & at the end without any solution i had to disconnect the phone after 28+mins. of holding the call & the same got repeated for the next 3 successive calls. Finally i went to the LG's Dealer at Amravati & he told me About the "M/s.Scorpio Services" as the Authorized Service center for LG mobile phone's at Amravati city,all this process took up another 3-4 days.
Finally i handed over my Handset to "M/s. Scorpio Services" on 15.06.2010, & its 25.06.2010 & they are not in a position to repair / Replace my Mobile Handset, the answer from there side is "We have not received the Parts, as soon as we receive the parts we will inform you."
i had personally visited the Service center more then 5 days in a row, & is calling them almost 3-4 times in a day but to no avail.
I had also asked at the Service center to kindly Recommend for a Recommend for a new Mobile Handset as my handset was hardy used for 1 Month.
I have attached a Copy of the Receipt issued to me by the Service Center.
I request you to kindly look into the matter & follow up.
Hoping for a Quality Response from all the involved parties.
Mohit Jain
[protected]

Dear Harshit,

I believe this is just a standard format of replying & i would like to tel you that, again today one of your enginer came to my residence for solving the refrigerator problem but again with "NO RESULT". This will be last mail to your service centre & am telling you right now itself tomm am going to your service centre ie Prime Service Plot no.2 Community centre Maya Puri
near hdfc bank & i want my refund of Rs. 4200.

Am highlighting this issue with Aaj Tak News Channel now.

On Thu, Jun 24, 2010 at 12:52 PM, <[protected]@lgindia.com> wrote:


Dear Customer,


Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.


Thanks & Regards
Harshit Pathak
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)





amar chadha <chadha.[protected]@gmail.com>
06/24/2010 12:17 AM
To [protected]@lgindia.com
cc
Subject **worst service i had come across with such a big name (LG)**









Dear All,

This is my forth complaint to you guys for the same issue & this time am really frustrated. One of your enginer came to my residence on 8th june'10 to raplace the Compressor of refrigerator & since then constantly am complaining that freezer is not able to prepare "ICE". From that particular day 3 other enginer's visited my residence for the same thing. But none of them was able to solve it. Please do the needful as soon as possible.

Complaint no's which i registered with your service centre are as follows:-
1) C-[protected]
2) C-[protected]
3) C-[protected]
Suggestion:- Please hire those people who can actually solve the problem in ONE SINGLE visit.

Regards
Narender Kaur

We have purchased Microwave oven on 13.06.2010 under the birthday celebration scheme of E-zone from Home Town, Banjara HIlls, Hyderabad. In the advertisement, it was given that set of glassware will be given as free gift along with micro wave.

(Complaint - 1)

They have given starter kit with the oven and the technical person who came for demo told us that we can use those for cooking. But, when we put the same in oven it got melted totally.


(Complaint - 2)

When we purchased, the Hometown sales person said that, the specific glass bowls are not available and we can collect the same after one/two weeks. after one week, we went to Hometown for collecting the same. For our surprise, they have given 2 normal glass bowls i.e, one is little big and second one very small. We will call that bowl as "katori". Please do the needful and provide us correct material.

Dear LG appliances Manufacturer,

I purchase LG refrigerator in the year 2007.In May 2010 exactly after 3 yrs.the thermostat cut out was damaged (burnt) as said by the LG representative in BIJAPUR.I lodged the complaint with the dealer where I purchased.

The guy in the shop just noted all the details in a piece of paper & informed me that the LG service man will attend the same.The very next day one guy came & rectified the problem & charged 1000 Rs.for which no receipt/invoice was given.

To my astonishment,another guy called up & said he is the service provider & started to enquire.Since I lodged the complaint with the dealer only, how come the LG dealer has send another person ? More over i told them that the warranty is for 5 yrs.The dealer says the warranty is for compressor.Please verify.More over they don't have any brochures to say what costs how much for any replacements.If I knew this is the condition of products what LG is selling I would got rid of it.More over I have a very bad opinion of LG which I will take up shortly with your collobration partner in KOREA.
Kindly note this is a wake up call for you if you don't act.

My mail ID [protected]@yahoo.com

I had purchase a LG Windo AC 1.5 ton from croma retail at Indirapuram Ghaziabad on dated 21/6/2010 on a arraival of new Baby. At the time of purchase the executive had re confirmed that the same will be installed latest by 22/6/2010by 17:00 hrs.The Purchase details is as Invoice No=[protected]. delivery schedule is 22/6/2010 by 17:00 hrs. since then i am making several call to stotre and his customer care manager Manish. Not getting any consolidate answer for the installation. some times getting reply that you will have to wait for 4-5 days as shipment is schedule for delivery. if the product is not available then why they are selling and cheeting the customer. for your reference the copy of invoice is attached.

From: vektra [mailto:[protected]@eisec.com]
Sent: Monday, June 21, 2010 4:59 PM
To: '[protected]@relianceservice.co.in'
Cc: '[protected]@relianceada.com'; Mr.Vikash Agrawal
Subject: TEL. NO. [protected]
[protected][protected][protected]------

Dear Sir/Madam,

Sub: Complain against Relationship no. [protected], Tel no. [protected]

We wish to register our complain for the above telephone number in which no incoming
and outgoing facilities available during last 3 days.

We have also talked with your representative in tel no. 30334343 but regret to say that
our problem has not been sorted out.

For your kind information, this telephone is meant for one marketing office located at
DA-14, SECTOR-1, SALT LAKE, KOLKATA-700064 and we are not able to make or receive
any call from this number. As a result, our day to day commmunication stands still.

As such you are requested to look into the matter urgently and send us your representative
at the earliest to our office before we switch over to any other option.

Thanking you,
For Commercial Hydraulics India P. Ltd
A.Bagchi
Marketing Department

Hello,

I am writing this email to you out of frustration. I have tried to be as patient as possible with the call centre as well as the service centre and nothing is happening.

For the last 3 months, both my LG ACs, Split as well as window have been going in and out o[censored]r service centre. I do not understand why the problem cannot be fixed. Each time both ACs have been taken for 10-15 days at a stretch. The temperature in Mumbai since May has not been a secret to you, IT WAS HOT !!! Can you imagine living in Mira Road with ACs.

I had to keep travelling to stay at my in-laws while the ACs were supposedly "getting repaired".

Currently they bought my window AC with a "NEW Condenser". I have come back home last week and it hasn't even been 4 days and the AC has conked off again.

My Split AC is taken by your mechanics for the last 15 days and when I called the service centre they said that the part need to be replaced is ordered for and will take another 15 days to come !!!

I am staying in MUMBAI, not in a remote jungle that the parts take so long to come. The whole of summer is over and my ACs are still giving me trouble.

I bought LG products as I trusted them. But now I think I have to caution anyone who wants to buy any of your products as you do not have anything called "AFTER SALES SERVICE".

If within the next 15 days my AC isn't serviced and working like a new AC, I would be forced to go to the Consumer Court and file a case against you and your product.

My Current Complaint Numbers are : C[protected] / C[protected]

You can check the database and see the number of complaints I have made for the past 3 months.

Have a good day !!!

Silvia D'Silva
Cell: +91 [protected]
Email: silvia.[protected]@gmail.com

220 LITERS SEMIFROST FREE LG REFRIGERATOR NOT WORKING PROPERLY SINCE NOVEMBER 2009.
COMPLAINTS GIVEN INNUMERABLE REFERENCE NUMBERS
C [protected] CLOSED BY THE COMPANY UNILATERALLY
C [protected] CLOSED BY THE COMPANY UNILATERALLY
C [protected] COMPLAINT CLOSED BY THE COMPANY WITH REMARKS ADDRESS NOT
TRACEABLE INSPITE OF THE SERVICE ENGINEER VISITING THE HOUSE.
S 9CB2505126 SERVICE PERSON TOLD HE WILL CALL BACK. BUT COMPLAINT CLOSED
WITH REMARK "CUSTOMER WILL CALL IF PROBLEM IS THERE"
C C[protected] COMPLAINT CLOSED BY THE COMPANY UNILATERALLY WITH OUT
RESOLVING THE ISSUE/PROBLEM.
C [protected] /12.04.2010 LATEST ONE AGAIN CLOSED WITHOUT RESOLVING THE ISSUE.
SPOKE TO MANAGER ( GOPALAKRISHNAN [protected]) ON 08.06.2010 ASSURED TO
RESOLVE.. BUT NO WONDERS HAPPENED EXCEPT THAT A CALL RECD FROM
ONE ENGINEER/ SUBRAMANIAN, WHO IS YET TO CALL BACK (ASSURED TO CALL
AFTER 4 DAYS ON 12.04.2010. REALLY FEEL SORRY TO HAVE PURCHASED THIS
PRODUCT. SERVICE PEOPLE NO COMMITMENT. NO ACCOUNTABILITY.

We the POWERGRID Corporation of India Ltd., A Govt. of India Enterprise, have purchased two no. of Airconditioners of LG make through the local supplier M/s.Cool World, Nagpur. Out of two 1.5 tonne unit, one unit started malfunctioning within one week from the date of installation. ( i.e. on[protected] Inspite of repeated complaints to attend the complaint immediately, M/s.Cool World, Nagpur the supplier of said unit is neither responding nor attending the complaint.

Since, the fault persists, we have approached you with a hope that necessary action shall be taken from your side for prompt action by attending the complaint immediately.

Contact Official : K.D.Domewale, DY.MGR. (HR)- [protected]


.

Imagine staying less than 3 Kms from their service centre and 24 Kms from their manufacturing unit. LG is unable to give solution to repeatedly low cooling complaints. Since last 3 months the refrigerator needed gas charging four times.

The service is not provided at your convenience and complaints are closed as resolved when the fridge is shut doen for more than a week and not turning into a smelly dumb cupboard. This happens at the nearest possible client then I dread to imagine the fate of all who are staying at far off places. It is not the fridge but the company which is rotting which cannot appreciate customers and act Obnoxiously.

LG is a big no for our familyas nothing Lucky or Golden about it.

Venugopal
[protected]