LG Electronics Complaints & Reviews

Dear Concern,

I lost my mobile LG Cookie(KP 500) yesterday around 8.00 P.M near malkajgiri area.I request you to block the instrument so the other person cannot use the sim in the mobile.The following are the details of the insturment :

Model : LG KP500(LG cookie)
IMEI :[protected]
Date of Purchase : 13/06/2009
Battery :[protected]
I will be thankfull to you for your promt action.Also please let me know when the instrument got blocked.
My Contact Number : [protected]

Bombay, India July 05, 2010

Life's not Good. LG is a sub-standard seller out to make a quick buck and ruin your peace. Buyer Beware.

I purchased LG Cookie Plus Mobile Phone Model# GS 500v on July 04, 2010 (TWO DAYS AGO) around 1830hrs for Rs 7800=00 cash from the retail outlet:

ANUPAM STATIONERY SUPERSTORE located at
1st Floor, Sai Shopping Mall,
S.V.Road,
Opp. Railway Station,
Borivli (West),
Bombay- 400092,
Maharashtra, India (Tel# +[protected] / +[protected]. Telefax# +[protected]
email: [protected]@anupamsuperstore.com web-address: anupamsuperstore.com)

Cash Memo cum Warranty Receipt No.: 13579 dated 04/07/2010
Signatory on Cash Memo = Mr Pravin

The Technical Specs of the phone are:
Model = GS500v
Date of Mfg. (Month & Year) = 05/2010
IMEI =[protected]
Serial No. = 005KPED072764

The battery is spurious. My phone conked off and was dead today morning when I got up. Restart showed LOW BATTERY!!! I had charged the phone 100% yesterday afternoon. No calls were made. I charged the phone today around 8.00 am. By 9.00 am the battery showed 61%.

Obvious that the battery is the culprit, I called the retail store where I purchased. The storeman asked me to come to his shop. Hell! I don't have the time to do that. I told him that. He said he also does not have the time and hung up.

I called the LG Customer Care number[protected] FOUR TIMES. Spoke to Javed, Monica, Amitabh, Shah Rukh, Aamir, Salman, Ranbir..... Monica asked me to call Rajiv K. Shah in Bombay on +[protected]. Called him. He heard me. Promised to call back and ensured my Life will be Good. No call returned until I am writing this story to tell the world to be aware. I am not going to call any Tom, Dick, Harry, Cleopatra and waste further money.

One thing I am certain: I will have to start running now to get my problem redressed. It always happens like this here in this banana republic. Complaints to the Police, filing a case in the Courts are simply a waste of time, money, energy and a great insult to one's dignity. Nothing moves and apparently no justice is done. Business houses take advantage of the loopholes and sub-standard practices operating here.

The only option if I am harrassed further will be to prove that the Sword is mightier than the Pen.

This communique goes online on Facebook with no liability of defamation as my imputations are factual after 24 hours if my grievances are not addressed or deliberately ignored, please note. (This matter has been posted on Facebook since nobody responded. It will also be posted on professional network sites and other social sites)

Buyer Beware. The malpractice will stop when the buying stops.

Truly,

Venkatesh Naidu
+[protected]
Bombay, India

B / 264 First Floor,
Sushant Lok-III, Sector-57
Gurgaon-122002
E-mail: [protected]@hotmail.com
Nilesh K Patel Phone: [protected], [protected]
July 5, 2010
To:
Vice President (Marketing & Sales)
LG Electronic India Pvt Ltd,
Plot No 51, Surajpur Kasna Road
Grater Noida-201306 (UP) India

Subject: complain number C [protected]

Dear Sir,
At the outset I must apologies for challenging your number one brand of customer satisfaction statement. Since last couple of week I have seen one of worst customer care service from LG India. I undersigned Nilesh K Patel has purchase the new LG split AC wide purchase bill dated 28/05/2010 from your authorized AC dealer M/S Bansal Electro vision Pvt Ltd. It was real nightmare for us after purchasing LG split AC, since day one it has given the trouble to us, it was not giving us cooling effect so we called to Bansal Electro vision for necessary action. However your dealer has accepted his mistake & reinstalled the machine. Even after two to three days machine was not giving cooling effect so your dealer has sent the LG Customer care person & they told that shortage of gas in split so he has filled the gas. Again after two to three days AC was not working properly then once again LG customer care executive told that there is excess gas so it will not work then he repaired. Once again after two to three days AC was not working so LG customer care executive has taken back the Split AC back unit at your repairing centre. Even your executive who has taken the machine has promised to deliver in one day but even after rigorous follow-up I could not get in 10 days also. Machine was taken by your executive on 25th June-2010 from our home to your workshop. The complain was longed on 22nd June-2010 by number “C [protected]” & you can see the how I have made the follow up to get back my repaired AC from your work shop but no one in your company is bothered to take care the customer’s problem.
Every day I use to call your customer care unit & I come to know various person of your customer care office those who are really bluffing to customer. Every one is telling that within 24 hr, 4 hr you will get call from our work shop about status of your machine but sorry to say I could not get single call from your work shop. Even your customer care department’s floor supervisor Mr.Chandrakant, Mr.Dhiraj & other executive Mr.Rohit are giving us fake information. I have pick up my phone almost 22 minutes on 3rd July-2010 but no use they have kept my phone on hold. the service which I have seen from LG customer care which is worst rated service which I have never seen in my life. All customer care executive are giving the number of Mr.Utsav Kumar ([protected]) & are telling me that please talk with him but this is the man who never pick up the phone also. I have tried to ring him up for good numbers of time with SMS also but never turn back. I am really shock with such incident that why service of LG is poor just because of this type of person working in your organization.
I am really thankful to Mr.Joshi ([protected]) number given by your LG dealer has given me all details & machine return back at my home on 4th July-2010 without installation.
Looking to above paragraph I hope you would realize that in the terrific heat of Gurgaon ( North India ) we have been forced to stay without AC even after spending good amount for your so called number one brand AC unit ( 5 star Unit) purchase by us. Since 29th May to till the date we have not taken the enjoyment of AC because since day one there are hips of problem & one by one created by your department.
What ever humility I have faced in my own house which I can express because my family wants other brand AC & I have taken the LG, now since day one machine become useless I have no word to convenience my family also. Who will pay the loss which we have suffered since last couple of week? Even at all points your service is zero which I have felt. I am not sure even after all this trouble I will get what kind of service & your service executive are also not sure so tell me what should I have to do?
I would request you kindly plan for the compensation with apologies letter to us & failing to such event force to put case in Consumer Court for settlement.
Hope you would appreciate my graveness & settled the issue at earliest.


Regards,

Nilesh K Patel

i have purchased LG KS660 on 14 april 2010 from Mobile Store.After 4 days my mobile will be hang and sms sending problem. I go to mobile store and ask the problem . Mobile store manager asks thats is not my head deck you go to lg service center.April 23rd 2010 i go to lg service centre and ask the handset problem .Service employee check the mobile and says thats only software problem . they update the software and pall problem will be solved. I ask to employee to update the software.But 2nd May 2010 my mobile will be create the same problem. me going to LG service centre and ask the problem. Lg service centre employee check the mobile and ask me this is mainborad problem you will be change the main board.I asked no iwill relace the handset they says not changing handset only change the mainboard.After 14 May 2010 mobile touch pad and memory slot is not working then i go to again the LG service centre and ask the problem.The LG service centre employee said to me change the mainboard ,touchpad and memory slot.in present time my mobile will be dead but the LG service centre don't change the mobile and they said only repair the handset. It is really regrettable and shameful that an organization like LG has no care for their customers who believe in them and go by the brand name.

Hence I would request you to either replace my mobile at the earliest or else the money spent by me in purchasing this mobile should be refunded to me along with interest.

regards,

Lakshman Bali
Ambala
Haryana
[protected]
[protected]@rediffmail.com

I had purchased LG Split AC model LSA32G5NTY1 ON 27.04.2009.On that ac a sticker pasted informing that 3 free services ,but the duration is not mentioned.Unfortunately my remote was not worked since March.I think that it was a battery complaint.On 29th of June i was raised a complaint and the technician came and informed that the free service period was over and it was only within one year its display was gone EBR37409501 Priced Rs.294.

The details of free service was not informed by the dealer or the fitter at that time.I am not aware of this and the sticker informing the offer misleads me.

Including service charge i have lost Rs.736 within one year.So i really feel bad with LG Products.Please note that i have purchased one refrigerator and LCD TV .All are LG Products eventhough the dealers are recommended for other products

Regards

Sunil Oommen Mathew

Modayil House

SH Mount P.O

Kottayam

I, Sandipan Mukherjee resident of 2/1C, Mohini, Mondal Ganthi, Kaikhali, VIP Road, PO- Airport, Kolkata – 700052 have purchased one LG 20” LCD colour monitor model no. W2043T (Sl no. 003LPSY018838) on 22.05.2010 from Saboo Computers Pvt Ltd, Nager Bazar, Kolkata.

On 14.06.2010 the LCD screen of the said monitor went complete white. On 15.06.2010 my wife Ruma Mukherjee had lodged a complain to LG Service Centre over phone and a confirmation SMS sent to my mobile from LG saying my request ID is C[protected] and giving a helpline no to call for any further assistance.

On 16.06.2010 Service Engineer from LG visited my place and after verifying the monitor he suggested that the fault may be at LCD panel and change of LCD will rectify the problem and on 19.06.2010 another Service Engineer came to my place with a new LCD to change the defective one. But after the change the same problem was still there. So he told us that it might not be the problem of LCD and removed the new LCD. Then he contacted Mr Yogesh at the Service Centre and explained the problem. I have also talked to Mr Yogesh for replacing the monitor as the particular problem could not be detected and also the said monitor purchased only on 22.05.2010 went dead on 14.06.2010 i.e. even before the completion of one month of purchase of the same. I have been told by Mr Yogesh to send the photocopy of the bill and he will do the needful by contacting his Higher Authority through e-mail for replacing the same.

That was on 19.06.2010 and today is 02.07.2010. After 19.06.2010 nothing has happened till date and my monitor is still lying unattended/unoperatinal. Will anybody from LG please tell me is this the after- sales service of a renowned/famous company like LG???... In the meantime I have contacted several times to your local office over phone as well as to your toll free number. To my utter surprise there were several phone calls from LG too asking me ridiculous and peculiar questions like “WHAT IS THE PROBLEM WITH YOUR MONITOR AND IS YOUR COMPUTER WORKING PROPERLY?”

Now 17 days have already elapsed and my faith and hope with the post-sale LG Service has been shattered, the performance being most disappointing. I would again request you to kindly look into the matter seriously and sincerely and solve the problem as early as possible under intimation to me. In the alternative I have no option left but to move the case to Consumer Forum/Court for the said issue to be resolved.
Surprisingly today i.e. on 2nd July, 2010 one sms from LG Care came to my mobile stating “YOUR SERVICE REQUEST C[protected] IS CLOSED.” I just could not understand what are you trying to convey by sending this sms. After seeing this sms I must say you please discontinue with your SERVICE SECTION and only continue with your SALES SECTION. That will be a great relief for both o[censored]s.

Thanking you.

Dear Sir,
This is Saroj Kumar Acharya (Mob : [protected]) From Noida. I had purchased a LG Mobile from JOSHI SONS on 17.05.2010 with invoice no – 792. But after Purchasing while activating internet connection in my mobile. I faced a problem in Downloading datas.
Regarding this problem I had contacted LG Customer Care on Phone. They Suggested me to go to Neelam Chowk Customer Station ( V R Infocomm) and they upgraded mobile software. But still same problem Occurred. I got a service slip for the same thing.
After that I had contacted to customer care , they told me that contact their service specialist engineer Mr.VISHAL ([protected]). I spoke to him regarding my problems in Mobile and he suggested me to wait for 15 Days to check the real problem with research centre since he also don’t know about the real problem.
After 15 Days I had called him he told that this problem can’t be rectified, so he promised to replace the mobile with other model no of Same LG brand.
Since two days I am calling him but he is not responding through phone. So I called Customer care once again but there is no proper response from them.
So I had wasted more than 2 Months for this Mobile problem. I got Mentally upset due to LG Support. I lost my faith on LG so please refund the money which I wasted for LG GW 300 Mobile.
I shall be thankful if LG will give back the Money.
Please feel free to contact me between 1.00 P.M to 2.00 P.M

I Maj Manpreet Singh had applied to buy 320 lit refrigerator from Canteen Stores Department at Banglore on 23 Jun 2010.All documents and payments pertaining to the purchase were submitted to the company representative on 23 Jun 2010 .I was assured the delivery of the refrigerator within 2 days. Till date 3 July2010 no intimation and communication of any sort has been done by the dealer/godown/LG company to me. This being the first LG product with me I should say the association with LG has begun on a sour note.It is requested to expidite the delivery of the refrigerator as it is causing me lot of hardships.My contact no is [protected]

Sir, the AC make LG is purchased on 4th april.2010, and it statrs showing problem from starting. we have complaint in the company vide complaint ID C-[protected] and the dealer is also informed about it when we have asked about the replacement of that good, then he denied clearly for repair and replacement of the Air conditioner.

i a siddique
[protected]

401 m2
gulmohar enclave
ghaziabad

I purchased Lg air conditioner from amudham agencies, tambaram in the month of september,2009(bill no:4911)........at the time of purchasing , the lg suppliers said that they will provide three free services within one year from the date of purchasing.................after that they did'nt bothered about that........then we made a call to them.....after few days, he visited our house and he removed only the dust from the filter .......at that time ,the indoor unit was not rotating properly and it has created a noise.........we made that complaint to the service man at the time of his visiting, but he has bothered about that...........till now that complaint was not taken into account..............

our whole family is totally disappointed by purchasing the lg air conditioner

I AM USING LG KG 195 HANDSET FROM 6 MONTHS,,, & GETTING A PROBLEM WHILE CONNECTING TO G MAIL ACCOUNTS THROUGH G P R S EVERY TIME IT SHOWS A MESSAGE LIKE " UR MOBILE COOKIES FUNCTIONALITY IS TURNED OFF,, PLEASE TURN IT ON TO CONNECT,, BUT THERE IS NO OPTION IN MOBILE TO TURN ON THE COOKIES FUNCTIONALITY " SO HOW CAN SOLVE THIS PROBLEM,,,, IS IT MY FAULT TO PURCHASE SUCH A MOBILE ? OR ITS FAULT OF MOBILE COMPANY? PLEASE GIVE ME THE SOLUTION.......

COMPLAINT NO C [protected]

Following facts are intimated:-
1. 03 Jun 10.
a. 2 Ton Split ac purchased from a dealer in delhi cantt.
b. Ac has leakage problem in the unit( discovered when unpacked)
2. 04 Jun 10.
a. Dealer offers to return the money as he cant find a replacement. Offers us a more expensive model to buy.
b. We decline the cash back as we have faith in LG, we pay, though it was beyond our budget.
3. 6/7 Jun 10
a. ac installed.
4. 10 Jun 10.(night)
a. ac internal unit is flooded with water and down pour starts.
5. 11 Jun 10.
a. complaint lodged No C[protected]
6. 12 Jun 10
a. Service Centre confirm that it is a manufacturing defect. Unit to be replaced. Time given 04 working days. Photocopy of bill taken by them.

6. 17 / 18 Jun10.
a. LG cannot find replacement for our ' Intel Eye".
b. Gives us an option of 6BW or 6AW. we settle for 6BW.
7. 21 Jun 10.
a. Finally LG finds us a 6BW for replacement.
b. Ask us to Pay Rs 3,500/- more for this change.
c. we decline and ask for refund including the money we spent on installation charges.
8. 24 Jun 10.
a. Complaint again lodged with the Services.
b. Nobody approached for refund.

DESPITE WE BEING CONSUMERS AND SO CALLED ESTEEMED CUSTOMERS WE HAD TO CHASE LG REPS FOR FEEDBACK & RECTIFICATION, WHEREAS IT SHOULD HAVE BEEN OTHER WAY ROUND.

Comments.
9. we have faith in LG even after the two initial setbacks.
10. a wait for replacement commenced from 12 Jun and still awaiting.
11. We have been without the comfort of the said AC for the past 02 weeks plus.
12 our budget was X amount, still we opted to pay Y amount for another LG model. Now LG reps want us to pay Z amount. This is unfair.
13. Above developments tantamount to :-
a. Betrayal of our faith & confidence in LG.
b. We have already gone much beyond our said budget for LG product ( as we kept on stretching)
c. Deficiency of services on every count.
12. OPTIONS Available.
a. Approach consumer court.
b. Intimate other unsuspecting buyers of the hassles i have faced & they may face the same fate; including putting up with indifferent attitude of the LG reps concerned.

Hence, PLEASE rectify now.

Thank you.

LT Col SK Dahiya
[protected]

I bought a LG refrigerator the model of which is LG REF GL-528YTX4 on[protected] at a cost of Rs. 42200/- from Shalimar Marketing (Invoice No. 322), Jalandhar with high hopes. On[protected] I lodged a complaint with the customer service regarding the non-cooling of the ref. section and the complaint number wasC[protected]. The very next day the service engineer came and he replaced the fan unit meant for circulation of cool air. Even after that the problem persisted and after the telephonic talk with the engineer the refrigerator was given a water bath on 16-06-10, and the reason given for the same was that the duct was choked with ice. After that the cooling was satisfactory. Again the same problem has surfaced today[protected] and a complaint has been lodged.

This repeated occurence of the same problem within a fortnight is very annoying and asks for a permanent solution at the earliest. In case the problem is bound to occur time and again, the product may be replaced.


S K Tiwari

Sir,

I had registered a complaint with LG Service centre,(Sincere) at ernakulam about my washing machine on monday 28.6.10. At that time i was informed by service centre team that, the complaint will be solved with in 24 hour. I also made several calls in this regard. Sorry to say, nobody has attened my call, also it was a pathetic response from there.I was surprised to see such type of bad service from LG Company..
Customer complaint no C[protected]

SANJEEV

Sub: Manipulative service centre/call centre and serious question on the product designs of LG.

Invoice No of purchase: k-06203/09-10 dt 8-dec-2010 kalpana digital world

The following is the text of the mail sent to corporate office of LG Electronics post which no response has been received

Dear Sir,

Unfortunately I recently bought an LG product – A refirigerator model no: GL-478YTX4 on 8th Dec 2009.

Since the very day of installation there has been some problem or the other.

Just few complaint nos for you reference:

1. C[protected] DT 9TH MARCH 2010.

2. *C[protected] DT 6TH APRIL 2010.

3. C[protected] dt 12TH April 2010.

4. N8CC2908880

5. C[protected]

6. C[protected] (NEVER RESOLVED)

7. C[protected] Dt 23-06-10 .No one called us till date or even attended. And we have reminded daily. and now the service centre has dropped the service request without even attending.

CONSTANT & CONTINUING COMPLAINT:

1. FREEZER DOOR OPEN up even if the lower door is closed gently. Inspite of having changed the magnetic beeding. THE PRODUCT SEEMS TO BE UNSUITABLE FOR INDIAN TROPICAL CONDITIONS.

2. REFIGERATOR and freezer not cooling and in the last 3 days due to your service delay , all the food in the refrigerator are spoiled. We are drinking normal water, my baby is sick due some foul smell in all food stuff.

*Surprisingly few complaints has been dismissed without our consent and even contacting us.

NOW I HAVE ON RESORT BUT TO BUY ANOTHER REFRIGERATOR of a better brand if this is not resorted within 24hrs.

Most spurious is your call centre, wherein your staff mentions the problems in their own unique way misleading your service guy, who will have no idea what is the problem. And if sometimes he comes to attend the complaint he will first ask you empty the entire refrigerator, and would say that a certain part is required which he will bring the next day. Then after few days another service man would come without any knowledge and would repeat the same thing.



Moreover your technical staff rarely has the knowledge about their product. Few of them were of the opinion that an electronic chip is missing but after a month of harassment it was found out that this model does not require that chip.



Regarding C[protected] dt 12TH April 2010. I was promised that somebody senior would call me and try to resolve the issue. But nobody ever called.



I have conveyed my plight to everyone at the call centre, and even your manager Mr. Ajitesh Kumar in Gurgaon.



Now, it is not only the problem of service, but I sincerely feel that it’s a question on the design of the model. LG management needs to review this model closely and check for these serious faults.



I have no more patience to make more complaints at your call centre. Hence demands a change of the model and if that is not possible, please provide me the address of your MD and I will courier this refrigerator at his place for free. I don’t need any refund.



I will definitely send my reviews on the various internet sites about this model, and thinking of marking the mail to the entire industry including your competitors, dealers,stores like walmart, spencers Next, etc.





Regards

Sulabh Mangal

[protected]

[protected]@gmail.com



Copy to: The LG service division.- After Sales Service (Customer Service Department)

Subject: Date: Fri, 25 Jun 2010 10:12:25 +0530

Dear Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

It is once again requested to immediately look into this matter (negligence of your service centre) and send your own representative and ensure that my A/C should be fully repaired, without any additional cost since it has not been repaired since the Ist service call made by YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45 on 23rd April, 2010 against the payment of Rs 1,611/-

Regards,

Deepak Agrawal
Kyoceramita India (Subsidiary of Kyocera Mita Corporation, Japan)
Mobile No. - [protected]

[protected][protected][protected][protected]
To: adeepak.[protected]@hotmail.com
Subject: Re: FW: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.
From: [protected]@lgindia.com
Date: Thu, 24 Jun 2010 15:36:54 +0530




Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Sumit Bajaj on his mobile number [protected].

Thanking you and reassuring you of our best services always.



Thanks & Regards
Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)







Deepak Agrawal <adeepak.[protected]@hotmail.com> 06/24/2010 01:38 PM
To <[protected]@lgindia.com>
cc
Subject FW: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.







Dear Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

Till date nobody has come to repair it. Please give your contact nos. so that I can brief you about this problem. Also let me know the contact no. of your National Customer Service Head and the Managing Director so that I can brief him.

It is once again requested to immediately look into this matter (negligence of your service centre) and send your own representative and ensure that my A/C should be fully repaired, without any additional cost since it has not been repaired since the Ist service call made by YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45 on 23rd April, 2010.

Regards,

Deepak Agrawal
Kyoceramita India (Subsidiary of Kyocera Mita Corporation, Japan)
Mobile No. - [protected]
[protected][protected][protected][protected]
From: deepak.[protected]@kyoceramita.co.in
To: adeepak.[protected]@hotmail.com
Subject: FW: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.
Date: Thu, 24 Jun 2010 13:30:08 +0530



From: Deepak Agrawal [mailto:deepak.[protected]@kyoceramita.co.in]
Sent: 23 June 2010 11:14
To: '[protected]@lgindia.com'
Subject: RE: SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.

Dear Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

Please give your contact nos. so that I can brief you about this problem.

Regards,

Deepak Agrawal
Kyoceramita India (Subsidiary of Kyocera Mita Corporation, Japan)
Mobile No. - [protected]


From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: 23 June 2010 10:31
To: Deepak Agrawal
Subject: RE : SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.



Thanks & Regards
Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)



"Deepak Agrawal" <deepak.[protected]@kyoceramita.co.in> 06/22/2010 07:23 PM


To <[protected]@lgindia.com>
cc
Subject RE : SERIOUS SERVICE COMPLAINT OF MY WINDOW AC REPAIRED BY YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, NEAR RAMPHAL CHOWK, DWARKA, NEW DELHI - 45.











DEAR SIR/MADAM,

I AM ONE OF YOUR OLD CUSTOMER HAVING LOT OF LG PRODUCTS LIKE AC, FRIDGE, MICRO-WAVE ETC.

I GOT MY WINDOW AC MODEL NO. TWA1241RAEI REPAIRED/SERVICED ON 23RD APRIL 2010 FROM YOUR AUTHORISED SERVICE CENTRE - UNIQUE INTERNATIONAL, F-633, SECTOR 7, DWARKA (NEAR RAMPHAL CHOWK) NEW DELHI - 110045 AGAINST THE CASH PAYMENT OF RS. 1,611/ VIDE INVOICE NO. 1197 THROUGH YOUR TOLL FREE CUSTOMER COMPLAINT NO.

BUT I AM SORRY TO STATE THAT TILL DATE MY A/C IS NOT FUNCTIONING PROPERLY (NO COOLING) INSPITE OF REPEATED 4-5 VISITS OF YOUR SERVICE REPRESENTATIVE. (EVERY TIME YOUR REPRESENTATIVE GIVES SOME DIFFERENT REASON FOR NON-FUNCTIONING OF THE AC)

AGAIN TODAY YOUR REPRESENTATIVE HAS COME AND SAYS THAT I HAVE TO SPEND ANOTHER RS 3,000-4,000/- AND THE AC WILL GO BACK TO THE WORKSHOP ETC.

I AM TOTALLY CONFUSED NOW AS TO WHAT IS THE PROBLEM IN THE AC.

PLEASE IMMEDIATELY SET IT RIGHT OR ELSE I WILL CONTACT CONSUMER FORUM.

LOOKING FORWARD FOR YOUR FAVOURABLE AND IMMEDIATE RESPONSE ON MY COMPLAINT.

WITH REGARDS,

DEEPAK AGRAWAL
KYOCERAMITA INDIA
Mobile No. [protected]

I purchased a LG DVDwriter from Saboo Computers, Nagerbazar, Kolkata on 27.2.2010. The product code is:PATA LG DVD WRITER SN 910HUSQ326214. I found that the writer was bad in my home, it could not read or write anything. I informed this to Saboo, but they did not change it. They also behaved very rudely with me, as if I have made mistake by purchasing it from them. They tested it and also found bad. Then they took it for repairment. After 15 days, they returned me the writer. But again I found that no repairment was done on that. So I have to take it to them again. Again after 15 days, they returned me a new dvd writer of LG instead of older one. But still it was not working. The peculiar thing is that the Saboocomputer people never check any thing which they are supplying. Saboo again took that from me, after repairment I got back to this on last week. But unfortunately again, the writer is bad. It can read or write DVD, no CD can be read or write with that. Each time I went to Saboo, they behaved very rudely and badly. They think that only to supply and getting the cash is their work. Servicing is not their work. That is very pathetic. So one advice to all people, PLEASE DONT PURCHASE ANYTHING FROM SABOOCOMPUTERS, KOLKATA. OTHERWISE YOU HAVE TO SUFFER LIKE ME.

Dear Sir,
I had purchased LG KM900 Arena Mobile Handset on 02.05.2010, after 15 days it started to give me trouble with the touch screen not working in some area's, soon the entire Touch Screen stopped to respond. I immediately looked out for the Authorized Service Center within my city on the LG's Web Site http://www.lg.com/in/support/repair/support-repair-provider-lookup.jsp , but to my surprise there was no Authorized Service Center at Amravati city as per the site records, then i called up on the Customer support No.[protected] at this now my call was transferred from one dept. to another & at the end without any solution i had to disconnect the phone after 28+mins. of holding the call & the same got repeated for the next 3 successive calls. Finally i went to the LG's Dealer at Amravati & he told me About the "M/s.Scorpio Services" as the Authorized Service center for LG mobile phone's at Amravati city,all this process took up another 3-4 days.
Finally i handed over my Handset to "M/s. Scorpio Services" on 15.06.2010, & its 25.06.2010 & they are not in a position to repair / Replace my Mobile Handset, the answer from there side is "We have not received the Parts, as soon as we receive the parts we will inform you."
i had personally visited the Service center more then 5 days in a row, & is calling them almost 3-4 times in a day but to no avail.
I had also asked at the Service center to kindly Recommend for a Recommend for a new Mobile Handset as my handset was hardy used for 1 Month.
I have attached a Copy of the Receipt issued to me by the Service Center.
I request you to kindly look into the matter & follow up.
Hoping for a Quality Response from all the involved parties.
Mohit Jain
[protected]

Dear Harshit,

I believe this is just a standard format of replying & i would like to tel you that, again today one of your enginer came to my residence for solving the refrigerator problem but again with "NO RESULT". This will be last mail to your service centre & am telling you right now itself tomm am going to your service centre ie Prime Service Plot no.2 Community centre Maya Puri
near hdfc bank & i want my refund of Rs. 4200.

Am highlighting this issue with Aaj Tak News Channel now.

On Thu, Jun 24, 2010 at 12:52 PM, <[protected]@lgindia.com> wrote:


Dear Customer,


Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.


Thanks & Regards
Harshit Pathak
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)





amar chadha <chadha.[protected]@gmail.com>
06/24/2010 12:17 AM
To [protected]@lgindia.com
cc
Subject **worst service i had come across with such a big name (LG)**









Dear All,

This is my forth complaint to you guys for the same issue & this time am really frustrated. One of your enginer came to my residence on 8th june'10 to raplace the Compressor of refrigerator & since then constantly am complaining that freezer is not able to prepare "ICE". From that particular day 3 other enginer's visited my residence for the same thing. But none of them was able to solve it. Please do the needful as soon as possible.

Complaint no's which i registered with your service centre are as follows:-
1) C-[protected]
2) C-[protected]
3) C-[protected]
Suggestion:- Please hire those people who can actually solve the problem in ONE SINGLE visit.

Regards
Narender Kaur

We have purchased Microwave oven on 13.06.2010 under the birthday celebration scheme of E-zone from Home Town, Banjara HIlls, Hyderabad. In the advertisement, it was given that set of glassware will be given as free gift along with micro wave.

(Complaint - 1)

They have given starter kit with the oven and the technical person who came for demo told us that we can use those for cooking. But, when we put the same in oven it got melted totally.


(Complaint - 2)

When we purchased, the Hometown sales person said that, the specific glass bowls are not available and we can collect the same after one/two weeks. after one week, we went to Hometown for collecting the same. For our surprise, they have given 2 normal glass bowls i.e, one is little big and second one very small. We will call that bowl as "katori". Please do the needful and provide us correct material.