LG Electronics Complaints & Reviews

last week i purchased the LG GX200 DUAL SIM mobile phone.i enquired the dealer about the both sims are active when one line is in use.the dealer promised, if one sim is in use another sim's incomming with a beep sound you can hear.but this fecility is not available in LG GX200 (if sim1 is in use means at the same time sim 2 is not reachable) i'm very unhappy with this model LG GX200 and lg company.i think china mobile sets is far better lhan LG GX200
-s.balakumar
udumalpet,coimbatore

I bought a LG laptop Model FD-2 in 2007. It developed cracks near hinges after a few months but i could not get it repaired as my husband was posted in Aurangabad and LG laptop repair services were not available there. After coming back to Noida in 2009, i got it repaired on 6.9.2009 at Gaziabad service center, but soon cracks appeared again. Again i complaint and it was repaired once again on 16 Jan 2010. Fifteen days passed and it broke again. I lodged a complaint and once again it was repaired on 6.3.2010. To my horror, it has broken again. I was told by the technician and service center in September that this model has this problem of cracks near hinges and it is a common problem with this model. Now it has broken the fourth time and LG is denying any responsibility towards it. In fact LG has sold a failed model of Laptop to me and its service and spare parts provided were also faulty. It is giving me a great tension as whenever there are cracks on the top cover a line appears on LCD screen and whenever it is repaired the line goes off on its own.
I have spent 35000/- on the purchase and 2000/- on the repair, and i have wasted my hard earned money on a failed model. I want LG to take the responsibility of the faulty laptop sold to me and take the responsibility of faulty spare parts and pay me the amount i have spent on its purchase ans services and damages i have incurred in the repair of this faulty model. Please advice me what shall i do for the redressal of my complaint.

Thanks,

Nalini Agrawal,
A-39, Sector-40,
Noida
[protected]

I purchased a window A.C. of 1.5 Ton from LG authorised dealer in Indrapuram(Ghaziabad) in Aug 2008.The A.C. is not working properly. The compressor of A.C.is not starting, only fan is working.As such, the cooling effect is nil.Pl. send your engineer to my address given below-

Vijay kumar., plot no. 193,IInd floor,shakti khand IV, Indrapuram,Ghaziabad.phoneno.[protected].

Water drips from my split AC of LG India. I have an AMC for it. I first lodged my complaint for it on 30th April, complaint no. C[protected]. The engineer came, refilled the gas but water continued to drip. He told us that it would need cleaning with a chemical for the whole unit. I have been complaining repeatedly but there is no response from LG. The complaint nos. are C[protected] (7th May 2010), C[protected] (18th May), and C[protected] (20th May). LG also gave me a number of Mr Sunil who is supposed to be a senior customer complaint officer (mobile no.[protected] but he does not even pick up the phone. I am clueless as to what to do. Please help.

Dr Umang Kochhar
Patparganj, IP Extn, Delhi

Hi,
I bought a window AC on 3/04/2010(Nizawan Electronics) from Nizawan Electronics,its not working properly from that day only and the AC visited to workshop twice when i asked service engineers strickly to check the root cause,after 4-5 complaint they told me that there is a gas leakage in that.The last complaint number is :C[protected] .No body is taking the things seriously,i am using LG products from 10 yrs but not faced such kind of behaviour.Its a work pressure or what, where customers are ignored.Now, I required replacement with the new one.

Asheesh Bhardwaj
[protected]

Since last one month my LG make Airconditioner failed & is under warranty.We have registered 3 complain with LG help line & also sent mail to head office for 3 times.But poor response.After 3 complain Service center person visited the site & taken the AC back for Compressor replacement.As per them spare compressor not available in Mumbai & after receiving from Noida only theywill replace faulty compressor.Within 10 months of purchase Compressor failed.Since last 12 days Service center person are waiting for new compressor.Kindly help to contact rightperson at LG Head office.

I have a complaint against LG.
Recently my window AC (obviously of LG) cooling slowed down. When I contacted their customer care they send local technician from local authorized service provider. He said that some capillary has been choked and AC has to be taken to the workshop and will be repaired there only. They took my AC and returned after three days, with charging me 1500/ including gas charge and transportation. Even then the problem remains same. I again contacted their customer care again they sent one another technician(usually ITI fellows) and he said there is sensor problem and it needs to be changed. Next day another technician came and he changed the sensor but problem was still there, then he said AC is drawing more current than specified. It again need to repaired at the workshop. I was not able to understand what was happening. No body was able to figure out the exact problem with my AC. I tried to contact the local service provider 100s of time by phone but either nobody picks up or the number is busy or try other number these type of things happened. Then after many many calls to customer care and local dealer, one day they took my AC. today its almost 3-4 days, nobody from their side called me what was the problem nor they are sending the AC. Their number never picked up.
The whole thing is that their service is really pathetic.
Worst ever experience

I bought an LG airconditioner a week before and from the second day the ac stopped cooling. Contacted the dealer but poor response, after two days service engineer came, again long delay for service. totally dissatisfied with the product as well as service

Attention
Amitabh Tiwari/Salil Kapoor
Head,Marketing,LG India
Ever since I have bought this Aircon from EZONE,Rngr,Bangalore(3.4.[protected]I continue to be harassed by LG which seems to be excelling at shoddy service.
The Aircon was shoddily installed,no one turned up for Demonstration.
Your service engineers argue and are unfriendly.
The engineer who installed the unit gives false assurance and blatantly lies.
To add to these issues,the Aircon failed and the issue was reported.
Your service engineer turned up without the full kit,analysed the issue as a case of NO refrigerant GAS in the system,REFUSED to provide a service report and promised that he would turn up the next day to fill gas.
No one turned up…I had to call your service engineer –another person turned up –Ramesh and analyzed and confirmed that perhaps there is NO LEAK but may be a case of a rare unit with LOW GAS filled during manufacture???
With great difficulty,He filled a service report which DOES NOT HAVE ANY NUMBER,he does not have a copy,he has scribbled a AN20R1 in a corner with a report NO GAS.
This is a confirmation of a complete DEVIATION from a standard customer support process
The gas was subsequently filled up the next day on 2.5.2010.
I have issues once again and the Aircon has FAILED once again yesterday.
Does LG have no QC checks and allow a dispatch with low gas filled ?
Why should a new A/c have these kind of issues?
Does Ezone procure third or second hand A/c’s from LG to sell it a lower price?
The matter needs to be investigated.
LG cannot be producing large numbers of their products with NO CONTROL over its processes and turning out poor quality products.
HOW CAN A A?C FAIL WITHIN A MONTH ?

Sunil Rao
[protected]
[protected]@gmail.com

Purchased Window AC on 7.04.09. Motor of the AC fan (blower) was damaged within 1.1 year of the purchase for which again I have to spend Rs. 2923/- for replacing the same.

The quality of the product is such below standard.

Pls. help.

Dear Sir/Mam,
I lost my Lg KS660 Mobile in the Market(BHEL, JHANSI(up)) today, whose
IMEI No is[protected]
IMEI No is[protected]

Please do something to find my Moblie.
Thanking you,

Yours Faithfully
M L Ahirwar

We bought the dishwsher in April. The vendor told that the soap/salt and fluid to be used are available in all leading dept stores at the centre. Based on this we bought the product.The service engineer who came to instal told us that the above are not available in any store here and we have to buy only from LG. He showed us the plastic containers(which bore no name/details of products contained and other details like weight,expiry date etc) and also that he will not give us any bill and wanted cash payment for this. We did not buy from him thinking that these will be available in leading dept. stores as the vendor told. But to our surprise these are not available in any of the leading dept stores at this centre (like Reliance.spencers,More, or Nilgris). Now on talking to the local service centre of the company we understand that these will be available only in chennai. Having bought the product and installed we have not been able to use it since 1 month. The local persons are not able to help. More than that they have misled us into purchasing the product. This is a serious matter in misleading the customer involving the credibility of the big company like LG. I would like the company to give us satisfaction. either by arranging for these products to used in the dishwasher or take back the dishwasher and compensate us with the price and other expenses we have incurred sofaras also inconvenience caused us.

I was purchased LG window AC on 30/3/2010 from LG showroom. On 31st March LG engineer were came for instellation and they have asked for extera money of instelling the machine, they take whole day in instellation during my office day.After few day of instellation I found that instellation was not done properly, then I have registered complain in LG customer care, two times neither they came for reinstellation nor they have provide any complain number . At last on my 3rd call they have provide me complain number (c[protected])but still problem has not resolved and now they are asking for extera money for reinstellation.

Thanks & regards
Sanjay Singh
402/b Ramanand Appartment
Near mohan sweet,
panchmukhi mandhir,Boring cannel road, Patna 80001,Mobile No:- [protected]

Dear Sir,
This is just for your kind information that I have purchased a mobile hand set LG GD 510 from siddharth comunication ,Gole Ghar Gorakhpur on 29/05/2010 but after few days his touchscreen had been dead so I had complaint about that but service Center of LG ETERNAL ELECTRONICS, 33 KASIA ROAD, PANDEY COMPLEX, OPP- D.I.G BAN GLOW, GORAKHPUR. told me that he has no any LCD pad so he is unable to solve my problem at present.
Sir, this is just for your kind information that I am in touring job so I can not wait for more than two days because my all nessary calls and massseges comes on that purticular number. So I told him please exchange my set or reumberse my money because i am not satisfied with your product which is only 10days old. He totaly dienaid and told me it is imposible.
So i want to know that i am loosing my bussiness so who is resposible for that and who will provide me money of that very loosing bussiness.
Thanking you,
Sanjay Pandey
L.I.G-3, Rapti Nagar, Phase-1, Gorakhpur
SERIEL NO. 002KPMZ021307

I have list complaints about LG Mobiles. I bought a Cookie an year back..it had defects and had to get it replaced in 3 days. The second phone worked well. So recommended some other models of LG to my other friends. some of my friends bought LG cookie pep. and few BL20V. but most of these handsets had bugs like restart problem or phone handing trouble. the customer service (Both Direct LG and Optima Rajajinangar ) was pathetic. Those service executives dont knw anything other than upgrading softwares. for every trouble my friends had to roam 3 times to get new PCB. but who can bear it. they are new phones gettin a PCB for them would obviously make them unsatisfied.

So overall what I woudl like to say is the quality of product and service minus 100. Please do something about it. or else better go away from mobile market if LG cannot maintain minimum customer standard. Its real shame on a Company like LG. Now my friends blame me for recomminding the lowest quality phone in history of mobile phones.

i have LG refrigerator purchased in the year 2005. The fridge had a minor problem of not cooling..the complaint was registered against the same. Though the company say we provide 24 hours service...but had to make almost 20-30 calls..and then after 48 hours an engineer was sent. He did his work and went ..and as soon as he went the fridge had the same problem again.. The complaint was made again..n further making 30 more calls an engineer was sent to repair...the problem this time was with the compressor...and u'll have to believe that the compressor was changed n today is just the 3rd day..that my fridge is again not cooling. We have already lodged the complaint..n made several calls...but no result. It is more than 24 hrs..n no one has consulted us so far...
If these are the kind of services provided by these people..then i must say..life is not good with LG...its even worst.

Dear Sir,

I am informing you about my bad experience with ur authorised service centre in "SkyLink" 8/1A, Little Russel Street, Park Street,Kolkata, West Bengal 700071,Phone:[protected].

I have a LG mobile Whose Model No. is 190. I have facing some problem regarding Mobile Battery since some time. I told him that the Problem is mainly due to battery. But service center person says to me that your battery is ok and we have doing the software updatation. But Problem is same. There is no Increasing of backup and no problem solved yet.
please action immediately.

NB: i purchage LG mobile dt.[protected] form Bigbazar .
Sushanta Datta Gupta
Bk-53, Sector:II, Salt Lake city
Kolkata-7000091.
Mobile : +91 [protected]

I have purchased 4 spilt LG ac's from Softkem impex a dealer of lg A/C's on the 6th April 10. The dealer without infroming me got them installed from a private service provider. Out the 4 A/c's one of the has not been working from day one due to gas leakage from the indoor unit. Softkem had made 2 complaints one on the 26th April and one on the 29th April. it has almost been 8 days and my problem has not been solved. I have made several complaints on this complaint have also tried getting in touch with my dealer principal and ashwini & nilesh from lg in mumbai but either there mobile is switched off and they dont respond

Parag from LG has been promsing me a replacement since tuesday 6th April i have also faxed him a copy of my invoice but till date i havent got any response.

if some one share me the head of customer service contact numbers at lg or guide me on how to solve this case i would appreciate.

Rgds Lionel

Below is the mail i received:

DEAR APPLICANT
IT IS INFORM YOU THAT YOUR RESUME HAS BEEN SHORT LISTED FORM TIMES JOBS .COM AND THIS IS THE FINAL PROCESS FOR YOUR INTERVIEW.SO READ THE FILE ATTACHMENT CARE FULLY
THANK YOU
MR Ravi Singh

The attachment's:



LG ELECTRONIC
LG Electronics India Put Ltd
Plot No 51, Industrial Area South Zone Sector 58
Greater Noida - 201306 (UP)
E-mail:ravisingh.hr.[protected]@gmail.com


 All ME’S, M.TECH, All BE’S, B.TECH, AMIE’S
 All DIPLOMA’S (DME, DEEE, DECE, DCE, DCT, DICE)
 All MCA, MSC(CS) OR (IT), BE(CS) OR (IT), BSC(CS) OR (IT), ANY SOFTWARE, HARDWARE & NETWORK
 All DCT, DCS, DCA, DIT, ANY SOFTWARE, HARDWARE & NETWORK
 All MASTER DEGREES, BA, BBA, BBM, BSC, BCS, B.COM, BCA AND ANY UG’S
 All ITI TRADES UNSKILLED 8th, 10th, +2, SSC, INTER, HSC, CHSC.

Congrats!

Dear MR/MRS RESUME

With reference to your application, we are happy to inform you that you have been
Provisionally short-listed for the post of PRODUCTION/QUALITY CONTROL/MAINTENANCE/
TECHNICIAN/DESIGNER (OR) SUITABLE with our esteemed client Organization. We here
By suggest you to report Administrative office on 19/05/10 between 9.00am to 3.00 pm to know
Your Job Proposal cum forwarding Letter to attend the auxiliary selection process with our
Client Place without any further delay. To accept the offer, please provide the following
Particulars to our administrative office.

1. All Educational and Additional Qualification Certificates Xerox Copies – 1 Copy.
2. Family Card (or) ID proof - Xerox – 1 Copy
3. Passport / Stamp Size Photos – 2 No’S
4. Certificate Verification, Registration & Executing Charge RS. 6950/- ( Six Thousand Nine Hundred and Fifty rupee only by paying in bank through cash MAHA LAKSHMI COPRATIVE BANK in favor of M/s lg technologies A/C Number is [protected] )
Note:-the amount which you are going to pay is totally refundable whether you select or not.

 Basic Salary Approximately : Rs18,000/-To 37,000/- (Stipend[protected]Negotiable)
(After Training Period) (Training 3 to 6 Months)

NOTE: Candidates who are residing far from noida, those who are willing to work in Bangalore and the other places,
who are unable to come to our noida Office directly / in Person, can get their Job Proposal cum Forwarding letter by sending their details mentioned in above punts (1, 2, 3) can Email there confirmation through bank the charges mentioned
in the Point-4 as CASH to this email of scene copy of deposited slip of payment in bankto this email id :- ravisingh.hr.[protected]@gmail.com and the amount you are going to is totally refundable whether you are selected or not . the last date for the confirmation in bank is 05/05/2010.
CASH: In Favour of: M/s LG TECHNOLOGIES OF MAHA LAKSHMI COPRATION BANK BRANCH A/C NUMBER [protected].





Software Programmer
Data base administrator
System Administrator
Network Administrator
Web Designer
Hardware Engineer
Software Testing
Data Entry/Conversion
Proof Reader
Quality Controller
Project Trainee
Call Center Executive
Customer Support
HR Manager
Manager/Asst. Manager
Team Leader
Tech. Support Executive
Process Associate
Electrical Electronics Engg.
Site Supervisor/Engg.
Auto cad /Draftsman
Cad/Cam/Pro-e Designer
CNC/VMC--- Operator/
Setter/Programmer
Service Engineer
Assembling/Maintenance
Lab Technician
Chemical Analyst
Accounts Asst/Manager
Admin Asst/Manger
Secretary/Personal
Steno/ Typist
Receptionist/Back Office
Client Service Executive
Office Incharge/Asst’s
Business Development
Telecaller
Collection/Verification
Marketing Executive
Sales Officer
Industrial Supervisor
Production
Q.C. Inspector
Tool Room/Fabricate
Fitter/ Sheet Metal
Tig/Mig/Arc/Gas Welder
Petrol/Diesel Mech
Moulder
Electrician/ Wireman
Machinist/ Turner
Miller/ Worker
Tool & Die Maker
Labour/Worker
Trainee/Helper

Accommodation : Free / Sharing / Arranged
Food : Free / Sharing / Arranged
Job Location : Chennai, Bangalore, Mumbai & Delhi

NOTE: (Accommodation available for Male candidate ITI, DME, Unskilled Persons only)
(Salary, Stipend, Facility are applicable and based upon the qualification and working place of the company.)
Candidates as to borne the Travel, Telephonic, Food & Accommodation charges for attending the interview in LG ELECTRONIC.

For Further Enquiries: For:-LG ELECTRONIC

PHONE :[protected]

MOBILE : [protected], [protected]. HR EXECUTIVE



NOTE:
In case if you receive this letter delayed or unable to attend the Job Selection in given date & time. So, please
Contact immediately to our Administrative Office Mr. Sumit Sharma.

i bought an lcd tv last year from pittappallil agencies pala it was onam time and i saw in newspaper lg gifts for that time but when i bought the tv they only gave me a scratch card but what i saw on the newspaper was a dvd player and a dth when i bought the tv they told me that i can use it's usb port but when ireached home i saw that it was not working what acompany is lg.my tv mopdel is lh20 series 26inch lcd tv