LG Electronics Complaints & Reviews

Water leakage from 1 year old LG refrigerator. Same issue but provided with multiple Call ticket numbers C[protected], C[protected] & C[protected] .

Escalation through mail to Mr.Rajneesh Kumar(LG EAST Branch Service-In-Charge) was provided on 17th-May-10.

Last communication was Replacement of Machine within 6-7 days. Verbal communication of Engineer and collecting Bill-Of-Purchase on 10th-May-10. Mail communication from [protected]@lgindia.com by Ms.Nupur Banerjee regarding replacement of system was provided on 18th-May-10.

No response after that. Now after multiple follow-ups not getting any proper response. Ms.Nupur Banerjee. She is not responding to any phone calls.

Today called up Mr.Rajneesh([protected]) for update. After taking down my Mobile number, he responded back saying that Ms.Nupur will call back within 30 minutes. But no response from Ms.Nupur.

Escalated the same to Noida Customer Support through Phone [[protected] / 940]. Response recieved as will update within half an hour. But no call-back recieved.

LG BW5NT1 - 5 Star Rated 1.5 Ton Ac
V. N. Agencies / LG Dealer
Uttam Nagar
New Delhi, Ne 110059
IN
www.lgindia.com


Hello,

I am a customer of LG and a user of LG Products. Recently I purchased a LG 1.5 Ton AC on 19th April from V. N. Agencies, Uttam Nagar, New Delhi. I was very happy to get a new AC from LG at my home. The AC was installed by LG Engineer on 20th April 2010 (Ref No: C[protected]). Untill, then I was very excited.

My whole excitement was lost, when I turned on the AC after installation. It seemed to give good performance, the installer said its ok and he took his money and left. I started using the AC, but to my surprise, the AC could not bring the room temperature down. Even after hours of operation, the Room temperature was stable at 26-27 degree centigrade. I asked a friend who purchased the same AC from the same shop with me about the issue and he said that his is working fine and it gives a very efficient cooling and cools the room in just about 30 minutes time.

I called up customer care at[protected]. Please find below a series of complaint numbers and the solution provided by the engineers, which has so far not been able to resolve the problem but has increased the tension for me. I feel that LG is trying to harass me and the engineers are trying to give me mental trauma, so that I avoid calling up customer care and use the same AC.

C[protected] - 22 April 2010 : I lodged a complaint explaining the problem and asked Customer care to get it rectified. An engineer visited my place and explained that the AC is properly working and he has just come to give a demo and not to cater to any of request / resolution to my problem. He took my signatures on a paper and left for the day. Problem not resolved. I kept on using the AC, thinking that may be it was new AC, so it would take some more time to adjust to environment of my room. Nevertheless, problem unresolved.

C[protected] - 24 April 2010 : I again lodged a complaint and explained all the problem to LG Customer care. An engineer visited my place and examined the AC. He said that installation for the AC is fine, but the product has a manufacturing defet and it should be replaced. I asked him to give this in written and then he said he would talk to his senior. After sometime, he said that he will send a senior engineer for the issue rectification and on a temporary basis, he shifted the temperature sensor of the indoor unit to some other place. My wife signed the servie papers with feedback of engineer. Surprisingly, the movement of temperature sensor caused another problem. Now, as soon as we started the AC, the temperature dropped drastically (only in the dispaly and not in the room).

C[protected] - 28 April 2010 : 3rd complaint logged, for no resolution. Another engineer visite my place and checked for the problem. He said again that the product is having some defect and also the temperature sensor is placed at wrong place. He then made some corrections on the front panel of indoor unit. He advised to monitor the performance for 24hours and then he would come back again to get service form signed. Please note that the engineer was not in LG uniform, neither he had is identity card. Finally, the AC remained unrepaired and there was no response after 24 hours from the engineer.

C[protected] - 03 May 2010 : On this complaint, the same engineer visited my place, who came for complaint of 28th April. He then said that I should get my windows glass removed or packed and get some walls broken to get a proper cooling effect since the AC is working fine. I asked him to give this in written that if I break my windows and build walls or close the windows permanently, the AC will work fine. He then said that he would check the compressor. After that he reached to a conclusion that the compressor is not working fine and there is deficiency of gas in the compressor. For this he marked as "Gas Leakage". I asked as to how it can be that there is gas leakage and the AC is giving slight cooling, if at all there is leakage, the AC should not be cooling at all. He said that he would speak to his service manager and send someone senior for repairing.

I waited for a week but there was none to serve me and resolve my issue.



C[protected] - 13 May 2010 : I again lodged a complaint. This time executive gave me the number for Uniquare Services (Mr. Sharma - [protected]) and advised me to speak to him for a solution. I spoke to him but there was no engineer visiting my place. Finally, on 15th May, I called up again at customer service and asked them to escalate the case. This time executive gave me the number for a lady Vibha ([protected]). I called her up and spoke to her about the problem. She promised to send an executive in one hour, no one turned up. I again called up Mr. Sharma and gave a warning for taking the matte to consumer forum and this time he said that he would send the engineer in 1 hour and this was met. Another engineer visited my place, and he said that whatever the other engineer said was bogus. I should actually get my AC shifted or re-installed at different place to get cooling. I asked him to run the AC and check for a few hours. he did as the last engineer did, the AC ran for One hour but the temperature never dropped below 29 degree centigrade. In fact after some time of operation, the temperature increased to 30 and then to 31. The engineer however didnt give up and put some more gas in the compressing unit, but all in vain. He then said that the AC needs a replacement and I should write this in the feedback form. When I asked him to do so directly, he declined and said that he would send someone senior to him. No one turned since then.

Today, on 17th May, I got a message from LG asking for feedback on SMS for the service that was provided. So far no service is provided and my problem still unresolved.

So, I lodged a complaint again on lgindia.com for which the complaint No. is : [protected] (17th May 2010). So far no one has attended this complaint.

Aftere rigorous follow up on daily basis, I got an engineer at my place on 19th May, who checked the AC and shifted the compressing unit to a different place, saying the installation has not been done properly. He further said that he would come the next day to recharge the gas.

Next day, he came and removed all the gas and filled in gas again in the AC. But all efforts went in vain, there was no change. The AC never cooled the room. Then the engineer said following points which he has given in written:

Atmosphere temperature is 45degree, so there is problem in cooling

One side wall of room is warm and thus the room temperature is not being maintained and so AC is not able to cool

Grill Temperature is 13.5degree, that means there is some problem in AC..but the ACs in show rooms are showing the same grill temperature, however they are cooling below 22degree

Overall there is problem in site, and so the AC is not cooling.

I then called up V N Agencies, from where I had purchased the AC and they had promised that if there would be any problem in site (if identified by engineer / installer), the AC will be returned. I spoke to V. N. Agencies about all this and their promise to replace the AC if there is any problem, they simply declined and said that I should contact LG for any further support. They even declined to help, saying if there is problem in site there is nothing much that they can do, except that the AC be dumped.

** The AC is a brand new AC, which promises to Cool even at 54 degree temperature. Howcome it is not cooling at 45 degree and it fails to provide the cooling effect.

I am so much pissed off with this poor service of LG that I no longer have the trust in LG products and specially where you claim to provide services within 24hours, it shouls mean to provide a resolution and just a visit by engineers. I have lost all my hope in the customer service department, still I am writing this mail with an expectation that someone would look at my issue and provide a resolution. Otherwise, I am forced to take stringent action on this.



Some points to note:

Different engineers had different suggestions, but no resolution.

there was no consistency in the identification of problem for the AC

Two engineers claimed that the product has manufacturing defect, but declined to give in writing.

Two of them advised to either get a new wall constructed, or window permanently shutdown since it was made of glass and was radiating heat outside or to get a reinstallation done at my own cost. Why has LG hired specialist installers then, to repeat installation and make more money?

No engineer was able to identify the real problem, some moved the sensor, one declared gas leakage, the other filled gas .... is it just to fulfill the customer complaint addressing mechanism in 24 hours or to provide a resolution?

Surprisingly, no engineer visited my place / or called me up within 24 hours of complaint lodge.

The engineer visited my place and after that call got closed. May I know upon whose confirmation the call was closed? Since, I got no resolution to my problem why was the closed?

Your feedback agency called me up to collect feedback upon the service and promised that he would forward it to higher authorities for a solution, no response so far.



All the engineers visiting my place for resolution are verbally saying that the product has manufacturing defect, but no one is ready give in writing. And, when I ask it in writing, they say that the site has a problem, atmosphere temperature is high, room is on first floor etc.



Can someone provide me support / help me in getting this problem resolved.



I humbly request you to provide a solution : either rectify the problem or replace the AC.







Thanks and regards,

Lokesh Kumar

+91-[protected]

This is regarding my complaint for LG LCD TV which we had made on 19 May, 2010. The LCD is 32" and bought in December 2009 from NEXT, Sec 14, Gurgaon.

Prior to this, our LCD had stopped working on 12 may 2010 and a complaint had been lodged on 13 may for the issue. The issue was resolved next day and the LG engineer had replaced the motherboard.
But after 4 days, again the LCD stopped working and a new complaint was lodged on 19 may on number [protected].
The complaint number is C[protected] by the name of Sushil Saini. The engineer came next day to check and told us that its power supply is faulty and it has to be replaced. He said that the part was not in stock and it will take 1-2 days for the part to come and replace. For next 2 days, there was no call/intimation regarding the part. All the calls made to their service centre at Gurgaon on[protected] were either not picked or their phone was busy. On 23 May (Sunday) I managed to get through the service centre number and the lady their assuerd me that the part had come and it will be replaced the same day. All day we waited at home for the part to be delivered and replaced but no news or phone call came.In the evening I again called the customer care where I was told that a reminder mail will be sent to service centre and the issue will be solved shortly.
Next day, again no reply. The service centre number is seldom attended. When I managed to get through it, the lady told me that the part had to be replaced in the workshop and for that LCD had to be taken to the workshop , after which it will take additional 2-3 days for repairing.She told me that the workshop truck was on its way to pick the LCD. For whole day, We waited for the truck or any call to come, but nothing. I called customer care in the evening and again he said that reminder will be sent and a call will be arranged in the morning between 9-11 am. I had called at 5.30 in the evening, and the service centre timings are 9.30 to 6.30 and with 1 hour remaining, my complaint was put off another day. Today, its 12 am. now, with no call from anyone and no one is attending my call at service centre number.

I want to escalate the issue and bring into notice the poor quality of service of LG. This is highly non-acceptable with so much harassment of consumers at LG's hands.
LG products may be good but what reduces its quality is such a poor service.

last week i purchased the LG GX200 DUAL SIM mobile phone.i enquired the dealer about the both sims are active when one line is in use.the dealer promised, if one sim is in use another sim's incomming with a beep sound you can hear.but this fecility is not available in LG GX200 (if sim1 is in use means at the same time sim 2 is not reachable) i'm very unhappy with this model LG GX200 and lg company.i think china mobile sets is far better lhan LG GX200
-s.balakumar
udumalpet,coimbatore

I bought a LG laptop Model FD-2 in 2007. It developed cracks near hinges after a few months but i could not get it repaired as my husband was posted in Aurangabad and LG laptop repair services were not available there. After coming back to Noida in 2009, i got it repaired on 6.9.2009 at Gaziabad service center, but soon cracks appeared again. Again i complaint and it was repaired once again on 16 Jan 2010. Fifteen days passed and it broke again. I lodged a complaint and once again it was repaired on 6.3.2010. To my horror, it has broken again. I was told by the technician and service center in September that this model has this problem of cracks near hinges and it is a common problem with this model. Now it has broken the fourth time and LG is denying any responsibility towards it. In fact LG has sold a failed model of Laptop to me and its service and spare parts provided were also faulty. It is giving me a great tension as whenever there are cracks on the top cover a line appears on LCD screen and whenever it is repaired the line goes off on its own.
I have spent 35000/- on the purchase and 2000/- on the repair, and i have wasted my hard earned money on a failed model. I want LG to take the responsibility of the faulty laptop sold to me and take the responsibility of faulty spare parts and pay me the amount i have spent on its purchase ans services and damages i have incurred in the repair of this faulty model. Please advice me what shall i do for the redressal of my complaint.

Thanks,

Nalini Agrawal,
A-39, Sector-40,
Noida
[protected]

I purchased a window A.C. of 1.5 Ton from LG authorised dealer in Indrapuram(Ghaziabad) in Aug 2008.The A.C. is not working properly. The compressor of A.C.is not starting, only fan is working.As such, the cooling effect is nil.Pl. send your engineer to my address given below-

Vijay kumar., plot no. 193,IInd floor,shakti khand IV, Indrapuram,Ghaziabad.phoneno.[protected].

Water drips from my split AC of LG India. I have an AMC for it. I first lodged my complaint for it on 30th April, complaint no. C[protected]. The engineer came, refilled the gas but water continued to drip. He told us that it would need cleaning with a chemical for the whole unit. I have been complaining repeatedly but there is no response from LG. The complaint nos. are C[protected] (7th May 2010), C[protected] (18th May), and C[protected] (20th May). LG also gave me a number of Mr Sunil who is supposed to be a senior customer complaint officer (mobile no.[protected] but he does not even pick up the phone. I am clueless as to what to do. Please help.

Dr Umang Kochhar
Patparganj, IP Extn, Delhi

Hi,
I bought a window AC on 3/04/2010(Nizawan Electronics) from Nizawan Electronics,its not working properly from that day only and the AC visited to workshop twice when i asked service engineers strickly to check the root cause,after 4-5 complaint they told me that there is a gas leakage in that.The last complaint number is :C[protected] .No body is taking the things seriously,i am using LG products from 10 yrs but not faced such kind of behaviour.Its a work pressure or what, where customers are ignored.Now, I required replacement with the new one.

Asheesh Bhardwaj
[protected]

Since last one month my LG make Airconditioner failed & is under warranty.We have registered 3 complain with LG help line & also sent mail to head office for 3 times.But poor response.After 3 complain Service center person visited the site & taken the AC back for Compressor replacement.As per them spare compressor not available in Mumbai & after receiving from Noida only theywill replace faulty compressor.Within 10 months of purchase Compressor failed.Since last 12 days Service center person are waiting for new compressor.Kindly help to contact rightperson at LG Head office.

I have a complaint against LG.
Recently my window AC (obviously of LG) cooling slowed down. When I contacted their customer care they send local technician from local authorized service provider. He said that some capillary has been choked and AC has to be taken to the workshop and will be repaired there only. They took my AC and returned after three days, with charging me 1500/ including gas charge and transportation. Even then the problem remains same. I again contacted their customer care again they sent one another technician(usually ITI fellows) and he said there is sensor problem and it needs to be changed. Next day another technician came and he changed the sensor but problem was still there, then he said AC is drawing more current than specified. It again need to repaired at the workshop. I was not able to understand what was happening. No body was able to figure out the exact problem with my AC. I tried to contact the local service provider 100s of time by phone but either nobody picks up or the number is busy or try other number these type of things happened. Then after many many calls to customer care and local dealer, one day they took my AC. today its almost 3-4 days, nobody from their side called me what was the problem nor they are sending the AC. Their number never picked up.
The whole thing is that their service is really pathetic.
Worst ever experience

I bought an LG airconditioner a week before and from the second day the ac stopped cooling. Contacted the dealer but poor response, after two days service engineer came, again long delay for service. totally dissatisfied with the product as well as service

Attention
Amitabh Tiwari/Salil Kapoor
Head,Marketing,LG India
Ever since I have bought this Aircon from EZONE,Rngr,Bangalore(3.4.[protected]I continue to be harassed by LG which seems to be excelling at shoddy service.
The Aircon was shoddily installed,no one turned up for Demonstration.
Your service engineers argue and are unfriendly.
The engineer who installed the unit gives false assurance and blatantly lies.
To add to these issues,the Aircon failed and the issue was reported.
Your service engineer turned up without the full kit,analysed the issue as a case of NO refrigerant GAS in the system,REFUSED to provide a service report and promised that he would turn up the next day to fill gas.
No one turned up…I had to call your service engineer –another person turned up –Ramesh and analyzed and confirmed that perhaps there is NO LEAK but may be a case of a rare unit with LOW GAS filled during manufacture???
With great difficulty,He filled a service report which DOES NOT HAVE ANY NUMBER,he does not have a copy,he has scribbled a AN20R1 in a corner with a report NO GAS.
This is a confirmation of a complete DEVIATION from a standard customer support process
The gas was subsequently filled up the next day on 2.5.2010.
I have issues once again and the Aircon has FAILED once again yesterday.
Does LG have no QC checks and allow a dispatch with low gas filled ?
Why should a new A/c have these kind of issues?
Does Ezone procure third or second hand A/c’s from LG to sell it a lower price?
The matter needs to be investigated.
LG cannot be producing large numbers of their products with NO CONTROL over its processes and turning out poor quality products.
HOW CAN A A?C FAIL WITHIN A MONTH ?

Sunil Rao
[protected]
[protected]@gmail.com

Purchased Window AC on 7.04.09. Motor of the AC fan (blower) was damaged within 1.1 year of the purchase for which again I have to spend Rs. 2923/- for replacing the same.

The quality of the product is such below standard.

Pls. help.

Dear Sir/Mam,
I lost my Lg KS660 Mobile in the Market(BHEL, JHANSI(up)) today, whose
IMEI No is[protected]
IMEI No is[protected]

Please do something to find my Moblie.
Thanking you,

Yours Faithfully
M L Ahirwar

We bought the dishwsher in April. The vendor told that the soap/salt and fluid to be used are available in all leading dept stores at the centre. Based on this we bought the product.The service engineer who came to instal told us that the above are not available in any store here and we have to buy only from LG. He showed us the plastic containers(which bore no name/details of products contained and other details like weight,expiry date etc) and also that he will not give us any bill and wanted cash payment for this. We did not buy from him thinking that these will be available in leading dept. stores as the vendor told. But to our surprise these are not available in any of the leading dept stores at this centre (like Reliance.spencers,More, or Nilgris). Now on talking to the local service centre of the company we understand that these will be available only in chennai. Having bought the product and installed we have not been able to use it since 1 month. The local persons are not able to help. More than that they have misled us into purchasing the product. This is a serious matter in misleading the customer involving the credibility of the big company like LG. I would like the company to give us satisfaction. either by arranging for these products to used in the dishwasher or take back the dishwasher and compensate us with the price and other expenses we have incurred sofaras also inconvenience caused us.

I was purchased LG window AC on 30/3/2010 from LG showroom. On 31st March LG engineer were came for instellation and they have asked for extera money of instelling the machine, they take whole day in instellation during my office day.After few day of instellation I found that instellation was not done properly, then I have registered complain in LG customer care, two times neither they came for reinstellation nor they have provide any complain number . At last on my 3rd call they have provide me complain number (c[protected])but still problem has not resolved and now they are asking for extera money for reinstellation.

Thanks & regards
Sanjay Singh
402/b Ramanand Appartment
Near mohan sweet,
panchmukhi mandhir,Boring cannel road, Patna 80001,Mobile No:- [protected]

Dear Sir,
This is just for your kind information that I have purchased a mobile hand set LG GD 510 from siddharth comunication ,Gole Ghar Gorakhpur on 29/05/2010 but after few days his touchscreen had been dead so I had complaint about that but service Center of LG ETERNAL ELECTRONICS, 33 KASIA ROAD, PANDEY COMPLEX, OPP- D.I.G BAN GLOW, GORAKHPUR. told me that he has no any LCD pad so he is unable to solve my problem at present.
Sir, this is just for your kind information that I am in touring job so I can not wait for more than two days because my all nessary calls and massseges comes on that purticular number. So I told him please exchange my set or reumberse my money because i am not satisfied with your product which is only 10days old. He totaly dienaid and told me it is imposible.
So i want to know that i am loosing my bussiness so who is resposible for that and who will provide me money of that very loosing bussiness.
Thanking you,
Sanjay Pandey
L.I.G-3, Rapti Nagar, Phase-1, Gorakhpur
SERIEL NO. 002KPMZ021307

I have list complaints about LG Mobiles. I bought a Cookie an year back..it had defects and had to get it replaced in 3 days. The second phone worked well. So recommended some other models of LG to my other friends. some of my friends bought LG cookie pep. and few BL20V. but most of these handsets had bugs like restart problem or phone handing trouble. the customer service (Both Direct LG and Optima Rajajinangar ) was pathetic. Those service executives dont knw anything other than upgrading softwares. for every trouble my friends had to roam 3 times to get new PCB. but who can bear it. they are new phones gettin a PCB for them would obviously make them unsatisfied.

So overall what I woudl like to say is the quality of product and service minus 100. Please do something about it. or else better go away from mobile market if LG cannot maintain minimum customer standard. Its real shame on a Company like LG. Now my friends blame me for recomminding the lowest quality phone in history of mobile phones.

i have LG refrigerator purchased in the year 2005. The fridge had a minor problem of not cooling..the complaint was registered against the same. Though the company say we provide 24 hours service...but had to make almost 20-30 calls..and then after 48 hours an engineer was sent. He did his work and went ..and as soon as he went the fridge had the same problem again.. The complaint was made again..n further making 30 more calls an engineer was sent to repair...the problem this time was with the compressor...and u'll have to believe that the compressor was changed n today is just the 3rd day..that my fridge is again not cooling. We have already lodged the complaint..n made several calls...but no result. It is more than 24 hrs..n no one has consulted us so far...
If these are the kind of services provided by these people..then i must say..life is not good with LG...its even worst.

Dear Sir,

I am informing you about my bad experience with ur authorised service centre in "SkyLink" 8/1A, Little Russel Street, Park Street,Kolkata, West Bengal 700071,Phone:[protected].

I have a LG mobile Whose Model No. is 190. I have facing some problem regarding Mobile Battery since some time. I told him that the Problem is mainly due to battery. But service center person says to me that your battery is ok and we have doing the software updatation. But Problem is same. There is no Increasing of backup and no problem solved yet.
please action immediately.

NB: i purchage LG mobile dt.[protected] form Bigbazar .
Sushanta Datta Gupta
Bk-53, Sector:II, Salt Lake city
Kolkata-7000091.
Mobile : +91 [protected]