LG Electronics Complaints & Reviews

the action taken by the consumer complaints is to be notified

Reminder to those who can help me to come out from this issue.

regards
Vikash Pathak

I have purchased split AC on dated 04/03/2010. two times gas has been leaked so far .it is totally mistake of your installation team. they did not install the AC properly.Third service was done by your company.but they did not do the service properly I am doing complaints by mail from April but no action has been taken so far .they asked me to pay rupees 2000 for filling gas but i will not pay any amount because it is the fault of your company.they filled the gas in the month of august.After august i switch on ac in April i found there was no gas in AC.It is totally fault of your mechanic and poor quality product I will told fifty more persons do not purchase LG product.

gulshan kumar
F/17/112 sector 8 rohini
DELHI
[protected]
[protected]

LG - Air Conditioner — Annual Service

Hi

I have purchased LG Air conditionerat Chennai a year back. The dealer told that we have free one year maintenance, whereby the maintenenace will be done 4 times in a year. but to my surprise till date nobody turned up for service nor called from LG reagrding this. I myself even tried the LG customer information center number but to my shock the number does not exist and iam unable to get the service centre number also.

I don't know that such a big company or their dealers are not having proper followup with the customers towards maintenance and service of their products. I think they will contact us only they wanted to renew the AMC.

I request to see this matter as otherwise the customer will have no other option than to switch over.


Thanks
Mohana

I also purchased LG Air conditioner in May'08 with the condition that 3 free service will be done. When I contacted, M/s.AR Electronics, Trichy they told me that we do not do any PM during warranty except that we remove the net and wash it and he advised to do the same by me instead of sending the mechanic. I feel that LG services are poor. I go with you.

S.Venkataraman

dear sir,
I want tell something, when i watch the service center in chennai where house ( anand service, puzhal) they are chatted lg, they told me when is working an LG LOG - 7 & dealer ( unit )A/C, all the A/C unit is regas charging, it is possible, pls take action, and pls chick the one year job shirt .





Plz do need full
ranjith
ranjith.[protected]@yahoo.co.in

my consumer forum complaint no.is 280400.but nothing happened.consumer forum also helps company not consumer indirectly

Thu, 5 May, 2011 5:38:30 PM REPAIR OF AlC COVERED UNDER AMC
From: subhash dewan <[protected]@yahoo.co.in>View Contact
To: [protected]@lge.com


[protected][protected][protected][protected]

Dear Sir,
1. A copy of my online concumer complaint is forwarded for your information and immediate necessary action.
2. Today I again spoke to Customer Care ( Mr Neeraj) who gave me this E-Mail ID. I have requested him to speak to your organisation at Noida and have my complaint resolved. The said complaint was lodged on 30 Apr'11 and todate, even after six days, I do not know the status of my complaint/product.
3.The persons at your repair organisation at Noida 'Servotax Services' do NOT attend the tele. Today, however, I got in touch with one Mr Rahul, mob no. [protected], who did not even listen to me properly and just said, "I will check and let you know" and hung up!
4. You are kindly requested to end the harassment of your customers by the employees of your Repair Organisation. My E-Mail below is self explanatory. Kindly go through it and take some action..
THANKS,
YOUR HARASSED CUSTOMER
Colonel SC Dewan(Retd)

Online Consumer Complaints Community - eConsumerComplaints.in Page 1 of3

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REPAIR OF AlC CVERED UNDER AMC

Asked by: Colonel SC Dewantretd) 1 views

Dear Sir,

1. A complaint regarding non cooling of alc, covered under AMC was lodged with your Customer Care at tele no. [protected] on[protected] at 10:35 AM. One Mis Savita took my complaint and gave the Complaint no. RNA II[protected].She affirmed that someone will call me within two hours and the complaint rectified within 24 hours. THIS WAS IN KEEPING WITH THE LG SPIRIT PREVIOUSLY.

2.Mr Brijesh Kumar visited me at 4:40 P.M. on 01 May'll. Repair remark given by him on the job card stated "Gas Leakage". He assured me that the Alc will be picked by his company, MIS Servotax Services the next morning.

3.The Alc was lifted the next morning and LIFTING CHALLAN No. 8541 dt 02105/11 given to me. I was assured that the Alc, duly repaired, will be delivered to me latest by 03 May A.N. Well this was far from truth! On ringing up the nos given on the challan, there was no response. At one time one Mr Rahul did pick up the mob [protected] but hung up immediately saying "I will check and call you back." Well there was no call from him and after that no one attended to that tele.

4. On 04 May ' ll at 4:20 P.M. I rung up the Customer Care on tele given at Para 1 above and was
attended by one Mr Deepak. He promised to send a reminder but also told me to ring Nikita Lohia on mob. [protected]. Her mob was either on "meeting" or 'silent' mode. I was not able to contact her despite my best efforts!! All efforts to contact someone on the tele nos given on the "Lifting Challan" were also in vain.

5. It has been five days since I first reported my complaint and still I do not know the status of my
complaint or whereabouts of my alc. This is NOT what one expects of 'A Company Like LG". I
have fifteen items of LG in my house, as of date, incl Five alc and two fridges. If I have to suffer like this then you make me regret for patronising your company. This attitude has started wef 2010 and needs to be rectified immediately. If the company's turnover has increased, the customer care should also be upgraded too.
6. I request you to look into this as such instances will tarnish the image of your company in India
and leave your customers harrased and neglected with the rude and indifferent attitude of your repair organisation.

YOUR HARASSED PATRON,

Col SC Dewan(Retd)

http://econsumercomplaints.in/?ptype=preview&alook=1 &qid= 16144 5/4/2011

Dear sir/madam,

I have use cellphone LG company, Model no.GS550v.I have purchase august 2010 so that warranty is covered, i am going to at 6th June 2011 at service center ( Vision Communication, Bapunagar, Ahmedabad ) than my cellphone was submitted and executive said repairing after two day.i m going after two day again she said sir parts not available, company will not send to us. so that we call to u..

But not any positive response so i visit personal four time, only one answer said part not available company not to send us, than i m going 15th June 2011 and pickup my phone...

sir also manager said if company not give parts than we have not responsible for your phone so that i pickup my phone.
In that case LG company is careless or service center i cant understand so I have to decide that don't purchase LG good because LG company not service after sales...Below service center address:

Vision Communication,
33, Sukh sagar complex,
Bapunagar,
Ahmedabad -380024




We look forward for your valuable feedback.


Thanking You,

Regards,
Himanshu
+[protected]
Ahmedabad, ( Gujarat ) INDIA

I am so irritated with these LG service center people that as the are not able to sent any engineer from last 10 days for repair.

I dont understand how do they work and i am regretting on my idea of taking a LG product now.

Shweta
Lucknow

DEAR SIR,

I AM USING 5 LG AC IN CHENNAI & MY HOME TOWN, I AM GIVEN THE COMPLAINT YOUR SERVICE PEOPLE CHEATING ALL TIMES,

THERE ARE NOT COME FOR THE SERVICES PROPERLY, AND IF I GIVE THE COMPLAINT MEANS YOUR ARE PEOPLE WRITE THE STORY FOR YOUR DOOR LOCKED & AND YOUR PEOPLE CELL PHONE SWITCH OFF.

IN MY HOME TOWN (AVUDAYAR KOVIL) WE ARE CALL THE PEOPLE FOR THE SERVICES MORE THAN 20 DAYS, YOUR SERVICE (ARANTHANGI) PEOPLE TOLD ME TODAY EVENTING COMING AND IF I CALL HIM HE NOT ATTEND THE PHONE, AND SOME TIMES ATTEND THE PHONE AND HE REPLED MORING WILL COME, SO
TODAY TOMORROW HE REPLED

BUT STILL NO ONE ATTEND THE COMPLAINT.


THE PROBLEM NOT SOLVED, KINDLY ARRANGE THE PERSON AND SOLVE THE PROBLEM

KINDLY ARRANGE THE CALLS FOR THE SOLVE THE PROBLE,


PLEASE ADVICE THE SERVICE PEOPLE DO'NT CHEAT ANY ONE.

THANKING YOU

THUNGU ABDUL RAHUMAN

MOBILE[protected]

PAKKEER MOHAMED (HOME TOWN)

MOBILE - [protected]

DEAR SIR,

I AM USING 5 LG AC IN CHENNAI & MY HOME TOWN, I AM GIVEN THE COMPLAINT YOUR SERVICE PEOPLE CHEATING ALL TIMES,

THERE ARE NOT COME FOR THE SERVICES PROPERLY, AND IF I GIVE THE COMPLAINT MEANS YOUR ARE PEOPLE WRITE THE STORY FOR YOUR DOOR LOCKED & AND YOUR PEOPLE CELL PHONE SWITCH OFF.

IN MY HOME TOWN (AVUDAYAR KOVIL) WE ARE CALL THE PEOPLE FOR THE SERVICES MORE THAN 20 DAYS, YOUR SERVICE (ARANTHANGI) PEOPLE GENIOUS PERSON NAME - MR. AMANULLA PHONE NO.[protected] TOLD ME TODAY EVENTING COMING AND IF I CALL HIM HE NOT ATTEND THE PHONE, AND SOME TIMES ATTEND THE PHONE AND HE REPLED MORING WILL COME, SO
TODAY TOMORROW HE REPLED

BUT STILL NO ONE ATTEND THE COMPLAINT. AND THIS GYE MR, AMANNULLA GIVEN THE WORNG INFORMATION ONLY


THE PROBLEM NOT SOLVED, KINDLY ARRANGE THE PERSON AND SOLVE THE PROBLEM

KINDLY ARRANGE THE CALLS FOR THE SOLVE THE PROBLE,


PLEASE ADVICE THE SERVICE PEOPLE DO'NT CHEAT ANY ONE.

THANKING YOU

THUNGU ABDUL RAHUMAN

MOBILE[protected]

PAKKEER MOHAMED (HOME TOWN)

MOBILE - [protected]

LG Split A C — GAS leakage

I have purchased LG split A C in Apr2010 and which was working fine. Recently(28.02.2011) I have shifted my house from palavanthangal to nanganallur for that I logged the call with LG for transfer the unit. LG has send two person for reinstalling A C in my nanganallur house and for that LG has charged Rs.1500/- I have paid amount and after two days chillness was very less then again I called them another two person came and checked and told that some Gas leakage and done the filling but it was not done properly I believe and I was out of chennai for some time in Apr2011 and when I came back in May I got the water leakage in main unit then I logged the call again some one have come and cleaned the main unit and said it is resolved and paid 440/- for service because in May2011 my A C was out of warranty but immedately on the next day again water leakage and then logged the complaint again and one person came and checked and he told installation was not done properly you have to re-installation I will send installation person and again after so many reminder one person came after four days and checked and he is telling now GAS leakage and he is telling to refill it and pay Rs.2200/-

Now I am facing problem especially in the peak summar - I do not how to proceed with this and they are not resolving the problem instead they are sending one or other person every reminder call.

LG — Air Conditioner replacement, complaint (C1050521355)

I had bought a LG Split AC from Coimbatore on 17.03.2010, It has been on complaint due to gas leakage by indoor unit replacement. The complaint has been informed to LG maintenance care through the dealer on May 01st and they had attend the complaint on May 06th and informed the indoor unit to be replaced and it will be available in 03 days. Since till now nothing has been taken place, Due to my several follow ups the complaint has been registered properly on May 11th (C[protected]), While follow up with my complaint status with LG maint care, coimbatore talking very rubbishly to customer, alsoe they require formalities more than 10 days (i.e.after the summer ends) already they delayed to register my complaint. I got a sms from LG for 24hours helpline against my complaint. While follow up with customer care they are instructing to complaint with LG Chennai head office.

On spot payment, I had purchased an AC for this summer and no use due to purchase of LG. Their advertisement 01 minute 01 customer everything should be fake to cheat customer.

For purchase of this product, I need to suffer a lot. The unit has been complaint in 30 days for that,

1. I need to inform to dealer (Good Response)
2. I need to inform to LG Maint Care (Very poor talking people and no response)
3. I need to inform to Customer Care (Bad response)
4. I need to inform to LG Head Office, Chennai ( No action)

I feel now Life's Good without AC. LG shows me the experience, How Life's Good. Who will give the phone call money for the above.

Now money and AC is ................

My final request to LG is, "Think about the value of money and act immediately for the replacement". Otherwise return the money, I will go for another good product.

I bought an LG Split 1 ton (5 Star) A/C from Ezone Jananagar Bangalore. The A/C started giving problems within 20 days of installation and already had two repairs. I don't understand how and why would the a/c gas vanish in 20 days. Have informed the dealer that this should qualify for a replacement. Let's see how Ezone and LG handles it.

LG,

Till no action taken place from LG side since one month.

LG management should be very much responsible for this delay.

Now,myself going to register a case against LG for this misbehaviour, low quality and loss of money.





LG Complaints - Air Conditioner replacement, complaint (C[protected])

Posted:[protected] by sunandvarma Send email


Air Conditioner replacement, complaint (C[protected])
I had bought a LG Split AC from Coimbatore on 17.03.2010, It has been on complaint due to gas leakage by indoor unit replacement. The complaint has been informed to LG maintenance care through the dealer on May 01st and they had attend the complaint on May 06th and informed the indoor unit to be replaced and it will be available in 03 days. Since till now nothing has been taken place, Due to my several follow ups the complaint has been registered properly on May 11th (C[protected]), While follow up with my complaint status with LG maint care, coimbatore talking very rubbishly to customer, alsoe they require formalities more than 10 days (i.e.after the summer ends) already they delayed to register my complaint. I got a sms from LG for 24hours helpline against my complaint. While follow up with customer care they are instructing to complaint with LG Chennai head office.

On spot payment, I had purchased an AC for this summer and no use due to purchase of LG. Their advertisement 01 minute 01 customer everything should be fake to cheat customer.

For purchase of this product, I need to suffer a lot. The unit has been complaint in 30 days for that,

1. I need to inform to dealer (Good Response)
2. I need to inform to LG Maint Care (Very poor talking people and no response)
3. I need to inform to Customer Care (Bad response)
4. I need to inform to LG Head Office, Chennai ( No action)

I feel now Life's Good without AC. LG shows me the experience, How Life's Good. Who will give the phone call money for the above.

Now money and AC is ................

My final request to LG is, "Think about the value of money and act immediately for the replacement". Otherwise return the money, I will go for another good product

harish b.pandey ( mumbai) india
contact no.[protected]/ [protected]

sir, maine lg splet ac kharida[protected] ko ek mahine baad usse water licage aur bhap nikalna shuru hogaya. baar baar complent per eng aakar thic kar gaya. pandra din baad phir wahi shuru ho gaya.phirr eng aakar thic kar gaya har pandhra din per ye silsila suru hi tha ...phir mahine baad problem bad gaya
maine replace ko kaha .eng kaha ripair kar ke thik ho jayega...mere replace ko najar andaj kar ripair kar ke laga diye. do mahine baad water licage aur bhap nikalna shuru hogaya...wo ab tak chalo hai..
mai complet pe complet kar ke tang aa gaya ho.

mai lg ka khas castomber ho - lg double door refrigereter, lg washing machin, lg mobile gm- 200
ye sare lg ke product hum use karte hai...kya ? hum aage logo ko lg kharidne ki salha de ya nahi aap jawab do...?????/??????????

Service Engineer is not responding positively.

Dear Sir,
I have register my complaint on LG customer care for my LG AC. My LG AC is still in the warranty period. I got a call form LG service engineer. But LG service engineer is not has positive response to solve mt problem there is a problem of Capaciter not working he said that i will done it tomorrow but after 3 days left there is no response enginneer cell no is- [protected], we will ready to pay service charges and parts cost, so plz follow up the matter in your level.


Thanks,
M/s. Pamas Holdings Pvt. Ltd.

LG A-One — Refrigerator is less cooling

sir,
my refrigerator is not colling properly Ice door is also broken please tell me the estimate of the cost which is going to occoured.
and which is the nearerest service center to my house
my address
OLD WELLINGTON CAMP
RACE COURSE
NEW DELHI
MOB [protected]

yes, it is a case of deficiency in service

LG, Refrigerator — Damage, Bad Service

I Ankit Varshney, buy a LG Product (Refrigerator) from Electronic Craft B-4 Kanti Nagar Extn. Delhi-110051, they send me damage and two products are misplaced on the first day, i registered a complaint, they are not take any action, Product Invoice No is R1099.
Please take some serious action against LG Dealer
My Address is 206/1E STREET NO 6 EST BABARPUR, SHAHDARA, DELHI-32
Phone No- [protected], [protected]

Samsung Window Air Conditioner — INFERIOR QUALITY DEFECTIVE AC

I have bought a 1.5 Ton A/C of Samsung 2 years back and it has been giving me problems since purchase. I have written to the company, but they dont seem to be bothered at all to replace or take responsibilty for the product. PLEASE DONT BUY A/C from this company unless you want to pay the cost of the A/C for repairs.

LG 1.5 ton window air-conditioner — Defective product, pathetic service

I have had the misfortune of purchasing an 1.5 tonne A.C (window type) from LG make on 7-June-2009. On installation, the remote was found to be defective and not working. The service personnel entrusted with installation had informed the dealer. Next day I was told by the local dealer, a complaint was registered and complaint # N9C60705861, however a service personel only bothered to call up on 11-June -09 evening after the lapse of 4 working days. He just arrived and inspected the remote, confirmed that it was not working( quite obvious!) and told he will get back in another 2 days time ! So till today(15-June-09) after 9 more days we are yet to get that defective remote replaced ! Moreover the attitude of the service personnel was totally unprofessional and rude and was behaving in a manner as if he was doing me some favour !!! I have numerous other electronic appliances including refrigerator, washing m/c and TV from Samsung and other makes and have had quite a pleasant response and quick turnaround from them. However, I made this decision unilaterally as my other family members insisted on a Samsung and now I have to suffer ! LG customer care is also vague with their response and handed me a mobile number of a certain person in Kolkata(Ms. Swagata) who never answers the phone !!! So much for customer service !!! Wonder what will happen when AC breaks down sometime soon(as can be gauged from their inferior quality product) and then I may need to run pillar to post to get the damn thing working !
Disgusting service from LG and very low quality products from LG. I will never ever purchase another LG product and would insists others to consider before buying any LG Product.

A Very Distraught LG customer.
15-June-09

LG service is really pathetic, i will not buy any LG product again!!
Same case with me, i raised defect companint with LG thrice and everytime got assurance that it will be attended within 24 hrs but there has been no action since 1 week.

LG service has worst service.. Never get any LG product.

Deepak
Chennai

Truly, very poor service by LG-have been repeatedly asking for a service for window AC but no response-waste of the toll free number.

LG service has worst service...i have 1.5 ton split a.c.. a.c is in guarantee and motor was burnt after calling many times service man came and changed it and now it has some strange noise and i can't sleep in this noise i have complained many times but no one is responsing

A V SHAHU
GUJARAT

I Put a Mail to LG service just now for my TV problem.The 29" flatron was bought just before 2 years.It has a Picture tube problems.I never came to know about a picture tube problem for any brand TV before 7 years.Let us see how LG service team will react.I will post my experience again after their response.
Prasad Jandhyala,
Secundrabad

I agree with the complaint and a very bad service. We raised a case RNA[protected] on 3rd of April to fix the water outlet of the 1.5 ton window AC. NO response from LG personnel, when we called again the customer care they said the case is closed by SITE NOT READY, they will again raise up a case RNA[protected] and within 2 hrs the service engineer will call us but after 2 days the service engineer visited and said they are not responsible to bring the outlet pipe, if we buy they will come and fix it, by saying this they closed this case. Again, I raised another case RNA[protected] saying that we have bought the pipe so please come and fix it. We raised this case on 14th April still no response from them. Called the customer care on the Toll free they said this case has been closed and refused to say the case notes updation. When I shouted and asked them to xfer to the supervisor, the supervisor spoke to me and promised that they will escalate it to the service center and will make sure that the engineer will call me in an hour but still I havent receive any call. They gave me the escalation contact of the service center but none of them picking the call.

Mohsin
Chennai.

I bought LG AC 1.5 yrs back and i had gas leak problem twice in just one year.. again i am facing the same problem and LG asking me for paid repairing... how come gas in ac gets leak thrice in just 18 months?... LG is just pathetic... Guys pl ask your relatives not to go for LG products...

Akshay
[protected]

I have been struglling to get my AC working which is under warranty. This is over 20 days I have been calling Customer care, Dealer. Only the customer care guys specially shiva kumar is trying to get this resolved but the dealer or LG manager's sucks. Lg should throw these Manager's out as they only promiss but cant help in any aspect. My request id is RNA[protected]. My contact no is [protected]. Can this be sorted please ?

LG — Pathetic service of LG windows AC 1.5Ton

I have asked North service head Mr. Ajay Chawala to share his email ID so that I can share all the contents and mail trail of last 2 years with him, but he refused to share his email ID and asking me to send sms on his mobile and problem will get resolved.

You can understand the seriousness of these Managers towards their customer. They do not want to listen the concern of their customers.

I am requesting LG personal to take immediate action and replace my AC with good AC.

Rgds,
Ajay Vir Singh
C-217, Delta-1, Greater Noida,U.P.

I have asked North service head Mr. Ajay Chawala to share his email ID so that I can share all the contents and mail trail of last 2 years with him, but he refused to share his email ID and asking me to send sms on his mobile and problem will get resolved.

You can understand the seriousness of these Managers towards their customer. They do not want to listen the concern of their customers.

I am requesting LG personal to take immediate action and replace my AC with good AC.

Rgds,
Ajay Vir Singh
C-217, Delta-1, Greater Noida, U.P.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

software upgrade for lg g3 beat

Havnt received any update for the phone since a very long time. What is the use of the company keeping the update. Plz allow the network providers to do the needful and not lg.

Semi Automatic washing machine water leakage

LG Semi automatic washing machine there is a problem regarding water leakage. I even tried to contact through toll free number but it took me more than 30 min but still couldn't get connected to call.