LG Electronics Complaints & Reviews

sir i have register for the airtel dth connection before 5 to 6 months but i didnt got any response from your side the no.was given to us is Dthkalv2511092

Our AC was purchased on 30/05/09.Intial problem started after 2nd free servicing in the month of April,10 for which we complained to the dealer "SATYAM,Ultadanga,Kolkata" as well as to the customer care situated at Gurgaon,India.The problem was : automatically shutdown of the Internal Unit but the respective AC's Outdoor unit would remain on.The defect was attended by LG mechanics but couldn't be rectified, and repeated complaints were given to SATYAM the dealer and LG customer care and the complaint ID's are:-
1.C[protected]
2.C[protected]
3.C[protected]
4.C[protected]
5.C[protected]
6.C[protected]
7.C[protected]
8.C[protected]
Due to the negligency of the company the defect could not be rectified till now, and as the product's warranty period was expired on 30/05/10, the company decined to take any responsibility to repair the said product.
Now, we request the forum to kindly take necessary action in this regard to give justice to the

I Sunita Dutt, R/o B-34, 10343 Ranjot Park, Haibowal Kalan, and Ludhiana bought a Split AC from Batra Electronics Gallery Ludhiana, Wide Invoice No. 3806 Dated 30.03.2010 Model LG A/C LSA 5NF3Vf2. On 0I.06.2010. Suddenly ac breakdown with reduced cooling, I lounge a complaint no. C-[protected] dated 02.06.2010. The service engineer came and checked the ac after checking the ac unit he asked me that the gas of the compressor has been leaked, the other engineer come and refill the gas. Today service engineer came and asked that the quail of the ac is leaked now the new quail will be installed in the unit. Sir, I have used this product only one month and user esteemed company engineer now want to bring my ac unit to their service center. I don’t want to retain this particular unit. I want to change my complete unit on this regarding I talk to Mr Vikas (Manager AC) on his telephone no [protected] , he bluntly refuse to listen me. He just blaming me that the unit is ok but this is the fault of installation team, if this unit installed by LG service center than we change the complete unit. Sir, this unit is installed by your LG installation team headed by Mr. G.S. Chawla, I informed this to Mr. Vikas, he suddenly breakdown and said we don’t change AC whether it is company fault or installation team fault. The owner of Batra electronics also refused to take interest in this matter and totally refused to co-operate me.
I am old customer of LG; I have LG refrigerator, microwave, and washing machine. Now I purchased the LG ac only due to the good services of esteemed concern. I deeply discouraged by Mr. Vikas Attitude. Pls look in to the matter immediately otherwise I have to go District Consumer Court. Hope for the positive.



Sunita Dutt

I, Mayur Katkamwar bought an LG Refrigerator 185Ltrs(LG REF GL 195 NM4) on dated 30/12/08 from Vijay Sales Kharghar. But then I was shocked to realize that coackroaches are easily get into my refrigerator and are everywhere. We clean the refrigerator twice and thrice, remove and cleaned the plastic gasket(fitted on the door)but soon the suitation becomes the same. Lodge complaint to Vijay sales and their representative come and did the same(cleaned the gasket) and went away. Again it becomes the same.
I finally asked them to change the gasket and he did it but the problem still persist. It seems there is some design flaw.
We really got disappointed with it and request you to do send some senior person(LG) so as to correct it or otherwise please give us the replacement.

Expect the problem to be attended within 1 week time.

Dear Sir :-

We gave LG air-conditioner Annual Maintenance Contract for Two Years Comprehensive maintenance contract with LG Electronics India Pvt. ltd.
Authorized Service Center.
M/s EBR Enterprises
No 2/8, palaniappa nagar
Alwarthiru Nagar
Chennai -600087
EBR Enterprises Invoice No H20159/A/6424, DATE-3.8.09, Rs 26000/- for Two years AMC for 9 serial no’s LG air-conditioner,
We got only three bills from LGEIL LG Electronics India Pvt. Ltd
LG Electronics India Pvt. Ltd Invoice No
1) ARSSACHE109/8957, Rs. 3529.60 Covered serial no 1No
2) ARSSACHE109/8956, Rs. 7059.20 Covered serial no 1No
3) ARSSACHE109/8958, Rs. 2558.96 Covered serial no 1No
above bills total Amount Rs. 13147.76/- it’s covered 3 No’s of serial no’s LG air-conditioner only
Balance Rs. 12852.24/- We yet not received other bills and Another 6 no’s serial no’s LG air-conditioner not Covered in the bill.
More then 6 a/c machines are not running properly we raced compliant to LG Customer Care, They telling your bills not covered that particular a/c machines serial no, we will not service that particular a/c machines. So many times we Called EBR Enterprises EBR peoples even not attending our Call and we gave complaint to LC Customer Care, but they and responding to our call.

Please take proper action send our balance bills for our uncovered serial no’s a/c machines.

Ps medical systems pvt ltd
chennai

My parents bought a split AC from M/s Gangotri Electronics . While purchasing the ac they asked the capacity of the ac that will be ideal for a room of 10ft x 12 ft capacity and were adviced that one tonne capacity would be sufficient. The same was purchased and their engineers came and installed it. However on switching on the the AC the cooling was not proper there was a drop of one degree in the temperature from 30 degree to 29 degree...

We bought LG fridge in 2004, and since then it has given us empteen number of complaints. Recently our compressor has malfunctioned, which is unacceptable, that a refrigrator of LG type will not have life of 6 years and smartly they give warranty of the compressor only for 5 years. It seem that they make the product such that its life is same as that of their warranty time.
I had a great appreciation for LG products, but now, I will think twice/thrice to buy any LG products and would convey the same story to other forums also.
L.G should read their name as "LOW GRADE" and not as what thay say "Life is Good". Actually the life with LG is not at all good.
Our number is:[protected]

I have Lg joymax Tv set which is facing problem,given problem at your service Southen service,they send Mr Uttam kandari who told me that your IC is ok but there is problem for voltage lickage so i m taking your set for our workshop for examine,so you have to pay for transportation cost so that you can get deliver at home,I have agreed He has taken my set from my house.After then nobody given fedback until i call,whatsoever comes to know that My Sets ic has a problem and it has to be change but co cant provide so they will provide local ic though their technician told that IC was ok,all conversation has recorded already,however i have agreed their advise and tell them to do it,but they have told me that set is ok but i have to go at their service station and have to give payment first then they will send my set though i have confirmed that i will pay whatever charges,Mr Nepal maity [protected] refused to do and tell to contact with your head office,i tell this story to your c/m care they given mobile number of Mis Nupur Banerjee[protected],but she never attend my calls after several times i also requested her by sms several times that Pls attend my call but she never replied then i also sms her with slang coz she has forced me to do it,it has just happened only for not sending my set at my house Nupur dont have to come in picture if when your person was taking set from my house told that i have to go to your service center for payment then i couldnt give my set,Now Mr Nepal maity threatned me tha my fatthers father have to go for payment at their office then will send when i have told that all your charges will pay at the time of geting delivery of set ( all threatning conversation has been recorded.Mr Siddharth Deb [protected] also not attending my calls,tell me just wether you will send set at my house or not as it has taken from my house , i m not able to understand that you dont have faith that c/m can pay all charges though you r unable to provide co made parts and for hiding Nupur banerjees neglignce to c/m for not attending,you can tell c/m that everybody have to letdown/ pray at your c/m care and have to wait for her moods then she think/attend then c/m may...get,Simply problem can b solve by sending set and taking money of charges at the time of delivery or you want to give a lesson to c/m that you dont irritate and dont use slang if our c/m care continiously neglecting/or attending you. My name is kaushik bhowmik[protected]suggest me

Sir,

We had submitted the handset to the Sevice station on 18 May 2010 but still not get an resolution till date

Service Centre Address -

Mishree Communication
FF-19, GOYAL PLAZA PREMCHAND NAGAR ROAD, BODAKDEV, AHMEDABAD-380054
[protected],[protected]





Plz do need full
Prem
[protected]

I bought LG split AC, 1ton capacity on 26th April from Sales corner, Kothi Vadodara. After use of 4 days, we found the AC is not working properly, we contact the customer care, and after repetitive follow ups and requests, they have given the replacement of Compressor only. After that, we were out of town for 10 days, when we came back and checked the AC, its once again not working properly. LG technicians do not know from where the leakage is. So, i want both units to be replaced. I am continuously following up with LG customer care since saturday, but till time, my AC has not been replaced.

I humbly request to take care of my problem ASAP.

We bought LG refrigerator on 25th aug 2009, Inv.no.SINVIJVI109/12276 and
unfortunately it came for repair already 3rd time for the same defect.
It show that local service center was not able to fix a small problem and moreover
we are sorry to inform that local service center convinced us to take
annual maintenance contract so that we may not face problems like shipping our
refrigerator to service center and don't have to pay for repair charges every time.
So we paid Rs.850 towards AMC which will end on 25th Aug 2011. After receiving the money
they are not at all interested to attend our complaint. It is totally cheating on their part.

So when we lodged our last complaint on 27th May 2010, as usual they said some one
will come and collect the refrigerator and untill now no one turned up and
when we called them, they very rude and after making us suffer for 6 days
they says we should bring it to their premises to get it repaired. Even we called
call center and they always give only one reply, " some one will get back
to you within 24 hrs". Call center people were so adamant and not even bother to listen
our complaint. Looks like very cheap call center.
Our calls can be verified, which were made from these numbers:+[protected], +[protected].

VERY RUDE & BAD CUSTOMER SUPPORT.

LG - Life is Good, Now Customer Life is very Bad situation

Location: Tamil Nadu, India

Posted:[protected] by sunandvarma Send email


LG Complaints - Air Conditioner replacement, complaint (C[protected]) & (C[protected])
LG,

Till no action taken place from LG side since one month.

LG management should be very much responsible for this delay.

Now,myself going to register a case against LG for this misbehaviour, low quality and loss of money.





LG Complaints - Air Conditioner replacement, complaint (C[protected])

Posted:[protected] by sunandvarma Send email


Air Conditioner replacement, complaint (C[protected])
I had bought a LG Split AC from Coimbatore on 17.03.2010, It has been on complaint due to gas leakage by indoor unit replacement. The complaint has been informed to LG maintenance care through the dealer on May 01st and they had attend the complaint on May 06th and informed the indoor unit to be replaced and it will be available in 03 days. Since till now nothing has been taken place, Due to my several follow ups the complaint has been registered properly on May 11th (C[protected]), While follow up with my complaint status with LG maint care, coimbatore talking very rubbishly to customer, alsoe they require formalities more than 10 days (i.e.after the summer ends) already they delayed to register my complaint. I got a sms from LG for 24hours helpline against my complaint. While follow up with customer care they are instructing to complaint with LG Chennai head office.

On spot payment, I had purchased an AC for this summer and no use due to purchase of LG. Their advertisement 01 minute 01 customer everything should be fake to cheat customer.

For purchase of this product, I need to suffer a lot. The unit has been complaint in 30 days for that,

1. I need to inform to dealer (Good Response)
2. I need to inform to LG Maint Care (Very poor talking people and no response)
3. I need to inform to Customer Care (Bad response)
4. I need to inform to LG Head Office, Chennai ( No action)

I feel now Life's Good without AC. LG shows me the experience, How Life's Good. Who will give the phone call money for the above.

Now money and AC is ................

My final request to LG is, "Think about the value of money and act immediately for the replacement". Otherwise return the money, I will go for another good product

Dear Sir/Madam,
My name is Mohammed Rafiq Ahmed Memon.

I bought 4 LG Air conditioners(3 split and 1 window a.c) on 16 / 05 / 2010.The salesman(Deep Singh) of the showroom(Sony Mony at Opera House) showed me the one in the display.Although I liked the model, I told him to send me a new seal-packed A.C of the same model.He said that he will send me a new one .But when I got the delivery, I saw that the salesman had sent the one in the display.I called him immediately and asked him to exchange this one with a new seal-packed one but he said that he will exchange when the stock comes.Till now he has been ignoring my calls and when I told the cashier(Praveen) that I will go to the Consumer Forum, he said, “Consumer Forum ki dhamki nahi dena”.

I have also talked to Mr.Pankaj of LG company.For the First two days, he was saying that they'll fix it but on last Friday(28 / 05 / 2010) he said that they dont have it in stock.

I had called at Sony Mony's Prabhadevi branch as a customer, they said that the stock is available and you can come here at anytime to buy it.

We bought this A.C for the summer season but now the rainy season will start at any time.It became of no use to use.Plus, I have to keep those big cartons in my small room.

My order no. is : 1002499.

Now my only hope is this Consumer Forum.Please help me get justice.
Thanking You in Advance.
Regards,
Mohammed Rafiq Ahmed Memon.

Bhupendra Pratap SingB331 Raksha Vihar P.O. 3EME Centre Bhopal 462031

Bhopal MP[protected], [protected]



29May2010

I placed an order yesterday(28 May2010) for a LG Refrigerator Model No:368YTQG4 for 350litres to your Bhopal dealer "Perfection"of CSD items of LG. Paid the Cost to him. Today dealer sent the refrigerator. Outer packing reflects correct model No as agreed. However. after removing the packing it was found that the model supplied is cheaper one,ie,LG365YMQG4. On contacting, the dealer said that it being a CSD(I) supply the packed content was supplied by the company. So as per his advice i made a complaint to your office. Complaint No:C[protected]. Kindly get the refrigerator model replaced with the correct model at the earliest. you may also get the case thoroughly investigated as it adversely affects the reputation of your company.



2

Details Not Included in Complaint- For Atul’s Info

Packed Refrigerator Received at about 1900 on 29/05/10. Only Trolley wallah brought it. Dealer’s/ LG Company men were to follow. On being queried on telephone theDealer “Perfection” said that LG Mechanics would come on Monday since they have Sunday Off. Advised me that I could open the packing and plug in if I wanted. On removing the packing we found that neither the model No nor the serial No of the machine tallied. Rang up the Dealer & sought an explanation. He said that the packed refrigerator was received in the same condition from the Company & was sent to my residence without checking. He advised me to lodge complaint with the Company at Toll Free No:[protected]. I did so.



Tele Complaint to LG at about 1930- Complaint No given by them directly & through SMS: C[protected].



Online Complaint No:[protected] dt 29/05/10.



3

Main Details on Outer Packing:

S. No: 002LPYZ001162

Model: GL-368YTQG4

Suffix: DTIZEBN(IN)

Colour: Titanium Silver

Date of Manufacturing: 14-Feb-2010

Net Weight 69 kg

Gross Capacity: 350Litres

Product: Refrigerator

Frost Free

Contact: [protected]@lgindia.com

I have 4 LG split ACs at my home in T2/404, Uniworld Gardens, Sohna Road, Gurgaon. I had lodged a complaint on 18th May 2010. The complaint was regarding a short circuit and a small fire in the outside unit of one of the split ACs that I have. The complaint number was c[protected].

The response from the service centre in Gurgaon has been downright irresponsible and pathetic. The service engineer, name Rajvir, had called on 19th May and had visited my residence to understand the complaint. He said that there was no major problem, but it would be advisable for the unit to be taken to the LG workshop for clean-up and re-fitting of some wires that had been burnt.

The unit was collected by the workshop people on 22nd May, and then delivered to me on 26th May. At each stage, I had to call up several times to several different people, requesting and pleading to get the work done. Each time I called, I would be given a new number and was asked to speak to some new guy.

After the unit was delivered to me on 26th May, I was told that the service engineer would come and install the unit. The delivery guys didn't give any explanation on what the problem was, whether or how it has been repaired, nor did they explain how the AC can be installed/fitted to start working again. No one came on 27th or 28th. Today, on 29th, when I called up the customer care number, I was told that the complaint has been closed!!

The customer care telecaller refused to register any grievance or complaint about this, saying there is no such facility available. I had to register a fresh product complaint (c[protected]) to have the same 11-day old problem solved.

I don't know whether writing here will solve the problem.. I hope it will.

Hi,
I have register my complaint on LG customer care for my LG TV. My request id is C[protected] this. My LG TV is still in the warranty period. I got a call form LG service engineer. But LG service engineer is forcing me to pay the service charge to solve this request over the phone, I told him that my tv is in 3 years warranty period interval so i will not pay the service charge. Again i call on customer care they are say that service engineer should not get the service charge if your is in the warranty period.but that guy is not ready to solve my complaint. I have all the documents of my TV. Could you please help me to solve this request.


Thanks,
Susheel Kumar

My refrigrator of LG Model A one was suffering from less cooling. On my complaint LG India changed the Compressor on payment of Rs.3700/- in August, 2009 through its authorised firm New Alfa Electro Services, Shop No. 406, Sector-32-D, chandigarh. A guarantee of one year was provided for this refrigerator. The same problem has again been occured only after 9 months. Authorised firm New Alfa Electro Services, Shop No. 406, Sector-32-D, Chandigarh is not providing its services properly. It is deficiency in service on the part of the authorised firm as well as LG India.

Hi,

This is with reference to the servicing of my LG 1.5 Ton Window AC. In this regard, my 3rd free servicing was booked vide ID No. C[protected] on 12th May 2010. The service engineer attended the servicing, however, besides cleaning the filter he did not do anything. I asked him to clean the AC from inside and check as to why the water is not coming out from the rear outlet. But he did not do anything. However, he was very keen to sell the AMC for extended warranty as the same was expiring on 18th May 2010. Due to the above, I had placed a complaint for the same vide ID no. C[protected] on 17th May 2010. However, no one attended the servicing. Again, I had placed a request on 22nd May 2010 vide ID No. C[protected] and had got a call from the service enginner today. The service enginner flatly refused to attend the servicing free of cost and asked to visit only in case I want to get the paid servicing. Now I just want to share the above with you in order to bring to your knowledge the harassment being faced by a customer after buying a LG product. Till the time the services are free, the service enginner will just clear the filters which a normal person can do by himself. As soon as the warranty is over, you will get the class services as LG will get money out of it. The 3rd free service was given to me with which I was not at all satisfied, however, the same shall be redone by LG now but at the cost of the customer. Request you to kindly stop this free service campaign as it is of no use at all. Kindly provide me an escalation matrix with email ID's and contact numbers to report the above to higher people.



Thanks


Vishal Agarwal

[protected]

I have bought a LG refrigerator ( Model GL - 365YMQG4 ) from LG Shoppe ( Authorised dealer Manish Trex & Finvest Pvt. ltd., e-Mall 6, Chittaranjan Avenue, Kolkata - 700072, Phone[protected]. During sale it was promissed that there is a exchange offer and they will pick up my existing old refrigerator within 30 minutes from the time they will install the new refrigerator. I bought it on 15th of May and until 25th May they have not kept their promise that was made during sale. I did several follow ups without success. Every time they make false promise. I do not know what to do.

To,
The Manager
LG Electronics
India

cc : Mr. Moon B. Shin
President South West Asia,
Managing Director-LGEIL


It is with ENORMOUS disgust that I would like to relate the incidents that I have had to experience with regard to dealing with your authorized 'service' outlet M/s.Comfort Point located at Goregaon Mumbai.

Given below are the series of incidents with the relevant brief of the happenings...

It all started in the month of April when I had noticed that the AC unit in my living room wasn't cooling upto the desired levels inspite of the temperature controls being adjusted to 18 degrees. With this unit having performed better than expectations over the past 4 years, even at temperature controls at 24 & 25 degrees....I obviously knew this unit needed to be looked into by an authorized service outlet of LG & hence contacted your call center in the 3rd week of April.

The service engineer from Comfort point (...so called...if thats what they call it....which ideally should be called 'Discomfort point') visits my residence only at the end of April who surprisingly conveys that there is 'Nothing wrong' with the unit except that he 'THINKS' that there is a shortage of gas which needs to be filled afterwhich the unit should be fine.Not being convinced about his investigations which he 'THINKS', he prepares a service report where he mentions that the machine needs to be further verified by a senior technician who will revisit the machine & will share his findings with me on the same. After this, 3 to 4 days went by where there was neither a call from the service engineer nor comfort point on the senior technician's visit. With the summer being at this peak, I had to get intouch with the call center again & thankfully managed to get the contact number of the service outlet 'comfort point'...which after speaking to them I was surprised to note that the service engineer that had visited my residence conveyed to his office with the remark 'WS collection pending' (which as mentioned above was contradictory to the report that I had signed for).

In any case, with my unit having to proceed to the workshop I was subsequently revisited by yet another service engineer on May 1st who switched on the unit and surprisingly remarks that there is NOTHING wrong with the unit but still took it after I insisted on the machine needing to be cross checked by the service workshop once-n-for all....(the biggest mistake made by me to send the machine to the service outlet Comfort Point). On my machine having been collected I subsequently received the 1st. complaint number C[protected] on May 1st 2010. When the engineer organized the machine to be collected, the person did not collect the 'Indoor Display unit' to which I questioned him on how they would check the working condition without this display; which he conveyed that this display unit was NOT required by them as the workshop had the facility to check the machine without this display unit being present (with my not being technically savvy, I had to take his word for it). The machine was hence collected both the outdoor & indoor units (without the indoor display unit).

On my liasing with the service outlet on May 5th I was conveyed that the machine was cross verified by the workshop & the compressor was found faulty & needed to be replaced, which would be replaced free of cost given the compressor being within its warranty period of 5 years (incidently I would hasten to highlight that this is totally contrary to both the service engineers remarks who had conveyed earlier that the machine was fine & nothing was wrong). On my having inquired further about there being any other fault with the machine I was told by them that the Indoor cooling coil needed servicing to which I did not want to take a chance & confirmed to them to have the same replaced, the cost of which would be borne personally by me. They inturn confirmed that the cost of this part would come to approx Rs.2700/- to which I addressed them in the affirmative that of replacing the same at the cost which would be payable by me on delivery of the machine.

On May 7th after I called Comfort point I was told by them that the compressor would be replaced by today & the cooling coil would be ordered for replacement (a delay already by 1 week...May 1st to 7th post my first communication/confirmation to them) and the machine would be ready for delivery by the 10th or 11th of May. Post my conversation with them, I subsequently received the 2nd. complaint number S[protected] on May 8th 2010.

On not having received any call (as usual) from Comfort, I called the call center on May 11th 2010 to find out the status of the complaint to which I was just told to liase with the service outlet...Comfort point. On speaking to yet another person at Comfort I was conveyed that whilst the compressor was replaced, the Indoor cooling coil was expected in a day's time (May 12th) as was not in ready stock with Comfort & hence the machine to be delivered by May 14th.

Now on May 13th, I inquired with Comfort on the cooling coil that should have ideally been replaced & was surprisngly given to understand that the part was still expected (probably was walking by itself) and they were expecting the same to come in today afterwhich they would replace the same & deliver the machine by Saturday, May 15th.

As I had vacation plans with the family out of Mumbai, I conveyed to them to have the coil replaced but the delivery would need to be only after a week after I would return from my vacation in Goa. The person I had spoken to this time was Mr.Jay from Comfort who confirmed the needful would be done & they would await my call for delivery of the duly completed machine in a week.

On my return from Goa on May 20th morning, I called Comfort Point from the airport itself so as to expect the machine to be delivered the same day in the afternoon or evening. To my utter dismay, I speak to Ijaz from Comfort & understand that they are STILL expecting the cooling coil & the same was expected by the 21st morning afterwhich he conveyed that he would PERSONALLY ENSURE that the machine would be delivered by Sunday morning, May 23rd by 1100 hrs without fail.

Now come Sunday, May 23rd, with my having not received any calls from Comfort (as usual), I call their number[protected] which is not answered.

On the following day, May 24th, I call for Ijaz on the same above number who yet again apologizes on the cooling coil not being received by them but he would have the same organized from some other authorized service outlet and have the machine delivered by the same evening but about 2100 hrs.

Naturally with utter disgust, I did not accept the committment being made by Ijaz/Comfort and requested to talk to a senior in the outlet. To my astonishment, I am transfered telephonically to Mr.Jay who has the odassity to tell me & I quote...."we are doing you a favour by arranging the coil from Nariman point & if you are not interested in waiting until 9 at night I will send this machine to you as it is without the coil being replaced"....

Obviously, since I was compelled to comply with coil being replaced, I accepted Mr.Jay's assurance of the coil being replaced & the machine being delivered by 2100 hrs the same day.

To my further dismay, I now get a call from Mr.Prakash Pandit, the Area Service Manager from LG at 1604 hrs on 24th itself who astonishingly conveys that Comfort Point has got in touch with him that they cannot even "SWITCH ON'" the machine since the DISPLAY UNIT is not with them as it is still at my residence. I in turn was left speechless as conveyed to Mr.Pandit that I had specifically mention the same to the technician who collected the unit on May 1st to which was told by the technician then that the Display unit was not required.Mr.Pandit was kind enough to apologize on LG's behalf & for due clarity on the inconvience faced by me put by Mr.Jay from Comfort on conference over our cellphine conversation where I had conveyed to jay to have the same collected at the earliest so as for the machine to be delivered by the end of the day on 24th. Mr.jay & Mr.Pandit agreed & the conversation was ended.

Whilst it takes only 20 minutes from Comfort to my residence the technician comes in to collect the display unit only by 2030 hrs (8.30 p.m.). Just before him leaving with the Display unit, for my due clarity I inquired on how he was going to commute with the unit to which I was SHOCKINGLY conveyed by him that he was not given the money for transport & hence would need to travel by bus with this unit. I was not interested in arguing this out with anyone at all & hence gave the technician Rs.100/- & requested him to travel by autorickshaw as the unit would get damaged if he attempted to travel by bus.

As I did not get a call from Comfort as usual, I attempted to called Mr.Jay about 5 times this morning at 1000 hrs on his mobile number [protected] (the number which I managed to hook on to when we had the conference call) but he did not pick the call.

Disgusted & completely frustrated, I called Mr.Pandit was busy & was kind to call me back. The remark that I heard from Mr.Pandit was shocking.....and I quote....."Sir, I understand from Mr.Jay that your machine is not coming on & there may some issue with the display unit".....I was shocked.

I conveyed in-turn to Mr.Pandit that I was NOT WILLING to buy any further excuses as there was NO PROBLEM with the Display unit at all moreover the same was even switched on by the Comfort technician right from Day-1 when they confirmed that NOTHING was wrong with the machine.

I further conveyed to Mr. Pandit that It was very clear that the person that collected the dispaly unit went by bus transport so as to pocket the Rs.100/- which I had given to him. To this, Mr.Pandit conveyed that he would liase with the DEL headoffice & get back to me.....which is where my grievance stands as of now.

My observations :
1. LG being an mnc & a worldwide accepted brand in home appliances / products....does a customer have to go through SUCH TRAUMA to have issues sorted.

2. Does LG India not see the 'Discomfort' that the customer is made to go through at your authorized service center...so called...'Comfort Point'.

3. Am I not justified in taking my 'Gross Harrassment' to Consumer Court' & should I not be compensated for this 'Harrassment'.

4 Do you still intend to continue with Comfort Point & engineer of this sort.


As long as this email complaint, the frustration levels faced by me are simply un-explainable & I would sincerely expect a immediate reply on this issue being resolved.

Thank you.

Yours in frustration...,

WARREN MONTEIRO
Mob. no. : [protected]


cc : Mr. Moon B. Shin
President South West Asia,
Managing Director-LGEIL


P.S. :
I have copied this correspondence to your Managing Director in an attempt not only for him to be fully aware of the frustration levels faced by customers but moreover him being more in a loop on such 'Gross Harrassment' faced with LG authorized Service Centres....in this case M/s. Comfort Point.