LG Electronics Complaints & Reviews

I, Mayur Katkamwar bought an LG Refrigerator 185Ltrs(LG REF GL 195 NM4) on dated 30/12/08 from Vijay Sales Kharghar. But then I was shocked to realize that coackroaches are easily get into my refrigerator and are everywhere. We clean the refrigerator twice and thrice, remove and cleaned the plastic gasket(fitted on the door)but soon the suitation becomes the same. Lodge complaint to Vijay sales and their representative come and did the same(cleaned the gasket) and went away. Again it becomes the same.
I finally asked them to change the gasket and he did it but the problem still persist. It seems there is some design flaw.
We really got disappointed with it and request you to do send some senior person(LG) so as to correct it or otherwise please give us the replacement.

Expect the problem to be attended within 1 week time.

Dear Sir :-

We gave LG air-conditioner Annual Maintenance Contract for Two Years Comprehensive maintenance contract with LG Electronics India Pvt. ltd.
Authorized Service Center.
M/s EBR Enterprises
No 2/8, palaniappa nagar
Alwarthiru Nagar
Chennai -600087
EBR Enterprises Invoice No H20159/A/6424, DATE-3.8.09, Rs 26000/- for Two years AMC for 9 serial no’s LG air-conditioner,
We got only three bills from LGEIL LG Electronics India Pvt. Ltd
LG Electronics India Pvt. Ltd Invoice No
1) ARSSACHE109/8957, Rs. 3529.60 Covered serial no 1No
2) ARSSACHE109/8956, Rs. 7059.20 Covered serial no 1No
3) ARSSACHE109/8958, Rs. 2558.96 Covered serial no 1No
above bills total Amount Rs. 13147.76/- it’s covered 3 No’s of serial no’s LG air-conditioner only
Balance Rs. 12852.24/- We yet not received other bills and Another 6 no’s serial no’s LG air-conditioner not Covered in the bill.
More then 6 a/c machines are not running properly we raced compliant to LG Customer Care, They telling your bills not covered that particular a/c machines serial no, we will not service that particular a/c machines. So many times we Called EBR Enterprises EBR peoples even not attending our Call and we gave complaint to LC Customer Care, but they and responding to our call.

Please take proper action send our balance bills for our uncovered serial no’s a/c machines.

Ps medical systems pvt ltd
chennai

My parents bought a split AC from M/s Gangotri Electronics . While purchasing the ac they asked the capacity of the ac that will be ideal for a room of 10ft x 12 ft capacity and were adviced that one tonne capacity would be sufficient. The same was purchased and their engineers came and installed it. However on switching on the the AC the cooling was not proper there was a drop of one degree in the temperature from 30 degree to 29 degree...

We bought LG fridge in 2004, and since then it has given us empteen number of complaints. Recently our compressor has malfunctioned, which is unacceptable, that a refrigrator of LG type will not have life of 6 years and smartly they give warranty of the compressor only for 5 years. It seem that they make the product such that its life is same as that of their warranty time.
I had a great appreciation for LG products, but now, I will think twice/thrice to buy any LG products and would convey the same story to other forums also.
L.G should read their name as "LOW GRADE" and not as what thay say "Life is Good". Actually the life with LG is not at all good.
Our number is:[protected]

I have Lg joymax Tv set which is facing problem,given problem at your service Southen service,they send Mr Uttam kandari who told me that your IC is ok but there is problem for voltage lickage so i m taking your set for our workshop for examine,so you have to pay for transportation cost so that you can get deliver at home,I have agreed He has taken my set from my house.After then nobody given fedback until i call,whatsoever comes to know that My Sets ic has a problem and it has to be change but co cant provide so they will provide local ic though their technician told that IC was ok,all conversation has recorded already,however i have agreed their advise and tell them to do it,but they have told me that set is ok but i have to go at their service station and have to give payment first then they will send my set though i have confirmed that i will pay whatever charges,Mr Nepal maity [protected] refused to do and tell to contact with your head office,i tell this story to your c/m care they given mobile number of Mis Nupur Banerjee[protected],but she never attend my calls after several times i also requested her by sms several times that Pls attend my call but she never replied then i also sms her with slang coz she has forced me to do it,it has just happened only for not sending my set at my house Nupur dont have to come in picture if when your person was taking set from my house told that i have to go to your service center for payment then i couldnt give my set,Now Mr Nepal maity threatned me tha my fatthers father have to go for payment at their office then will send when i have told that all your charges will pay at the time of geting delivery of set ( all threatning conversation has been recorded.Mr Siddharth Deb [protected] also not attending my calls,tell me just wether you will send set at my house or not as it has taken from my house , i m not able to understand that you dont have faith that c/m can pay all charges though you r unable to provide co made parts and for hiding Nupur banerjees neglignce to c/m for not attending,you can tell c/m that everybody have to letdown/ pray at your c/m care and have to wait for her moods then she think/attend then c/m may...get,Simply problem can b solve by sending set and taking money of charges at the time of delivery or you want to give a lesson to c/m that you dont irritate and dont use slang if our c/m care continiously neglecting/or attending you. My name is kaushik bhowmik[protected]suggest me

Sir,

We had submitted the handset to the Sevice station on 18 May 2010 but still not get an resolution till date

Service Centre Address -

Mishree Communication
FF-19, GOYAL PLAZA PREMCHAND NAGAR ROAD, BODAKDEV, AHMEDABAD-380054
[protected],[protected]





Plz do need full
Prem
[protected]

I bought LG split AC, 1ton capacity on 26th April from Sales corner, Kothi Vadodara. After use of 4 days, we found the AC is not working properly, we contact the customer care, and after repetitive follow ups and requests, they have given the replacement of Compressor only. After that, we were out of town for 10 days, when we came back and checked the AC, its once again not working properly. LG technicians do not know from where the leakage is. So, i want both units to be replaced. I am continuously following up with LG customer care since saturday, but till time, my AC has not been replaced.

I humbly request to take care of my problem ASAP.

We bought LG refrigerator on 25th aug 2009, Inv.no.SINVIJVI109/12276 and
unfortunately it came for repair already 3rd time for the same defect.
It show that local service center was not able to fix a small problem and moreover
we are sorry to inform that local service center convinced us to take
annual maintenance contract so that we may not face problems like shipping our
refrigerator to service center and don't have to pay for repair charges every time.
So we paid Rs.850 towards AMC which will end on 25th Aug 2011. After receiving the money
they are not at all interested to attend our complaint. It is totally cheating on their part.

So when we lodged our last complaint on 27th May 2010, as usual they said some one
will come and collect the refrigerator and untill now no one turned up and
when we called them, they very rude and after making us suffer for 6 days
they says we should bring it to their premises to get it repaired. Even we called
call center and they always give only one reply, " some one will get back
to you within 24 hrs". Call center people were so adamant and not even bother to listen
our complaint. Looks like very cheap call center.
Our calls can be verified, which were made from these numbers:+[protected], +[protected].

VERY RUDE & BAD CUSTOMER SUPPORT.

LG - Life is Good, Now Customer Life is very Bad situation

Location: Tamil Nadu, India

Posted:[protected] by sunandvarma Send email


LG Complaints - Air Conditioner replacement, complaint (C[protected]) & (C[protected])
LG,

Till no action taken place from LG side since one month.

LG management should be very much responsible for this delay.

Now,myself going to register a case against LG for this misbehaviour, low quality and loss of money.





LG Complaints - Air Conditioner replacement, complaint (C[protected])

Posted:[protected] by sunandvarma Send email


Air Conditioner replacement, complaint (C[protected])
I had bought a LG Split AC from Coimbatore on 17.03.2010, It has been on complaint due to gas leakage by indoor unit replacement. The complaint has been informed to LG maintenance care through the dealer on May 01st and they had attend the complaint on May 06th and informed the indoor unit to be replaced and it will be available in 03 days. Since till now nothing has been taken place, Due to my several follow ups the complaint has been registered properly on May 11th (C[protected]), While follow up with my complaint status with LG maint care, coimbatore talking very rubbishly to customer, alsoe they require formalities more than 10 days (i.e.after the summer ends) already they delayed to register my complaint. I got a sms from LG for 24hours helpline against my complaint. While follow up with customer care they are instructing to complaint with LG Chennai head office.

On spot payment, I had purchased an AC for this summer and no use due to purchase of LG. Their advertisement 01 minute 01 customer everything should be fake to cheat customer.

For purchase of this product, I need to suffer a lot. The unit has been complaint in 30 days for that,

1. I need to inform to dealer (Good Response)
2. I need to inform to LG Maint Care (Very poor talking people and no response)
3. I need to inform to Customer Care (Bad response)
4. I need to inform to LG Head Office, Chennai ( No action)

I feel now Life's Good without AC. LG shows me the experience, How Life's Good. Who will give the phone call money for the above.

Now money and AC is ................

My final request to LG is, "Think about the value of money and act immediately for the replacement". Otherwise return the money, I will go for another good product

Dear Sir/Madam,
My name is Mohammed Rafiq Ahmed Memon.

I bought 4 LG Air conditioners(3 split and 1 window a.c) on 16 / 05 / 2010.The salesman(Deep Singh) of the showroom(Sony Mony at Opera House) showed me the one in the display.Although I liked the model, I told him to send me a new seal-packed A.C of the same model.He said that he will send me a new one .But when I got the delivery, I saw that the salesman had sent the one in the display.I called him immediately and asked him to exchange this one with a new seal-packed one but he said that he will exchange when the stock comes.Till now he has been ignoring my calls and when I told the cashier(Praveen) that I will go to the Consumer Forum, he said, “Consumer Forum ki dhamki nahi dena”.

I have also talked to Mr.Pankaj of LG company.For the First two days, he was saying that they'll fix it but on last Friday(28 / 05 / 2010) he said that they dont have it in stock.

I had called at Sony Mony's Prabhadevi branch as a customer, they said that the stock is available and you can come here at anytime to buy it.

We bought this A.C for the summer season but now the rainy season will start at any time.It became of no use to use.Plus, I have to keep those big cartons in my small room.

My order no. is : 1002499.

Now my only hope is this Consumer Forum.Please help me get justice.
Thanking You in Advance.
Regards,
Mohammed Rafiq Ahmed Memon.

Bhupendra Pratap SingB331 Raksha Vihar P.O. 3EME Centre Bhopal 462031

Bhopal MP[protected], [protected]



29May2010

I placed an order yesterday(28 May2010) for a LG Refrigerator Model No:368YTQG4 for 350litres to your Bhopal dealer "Perfection"of CSD items of LG. Paid the Cost to him. Today dealer sent the refrigerator. Outer packing reflects correct model No as agreed. However. after removing the packing it was found that the model supplied is cheaper one,ie,LG365YMQG4. On contacting, the dealer said that it being a CSD(I) supply the packed content was supplied by the company. So as per his advice i made a complaint to your office. Complaint No:C[protected]. Kindly get the refrigerator model replaced with the correct model at the earliest. you may also get the case thoroughly investigated as it adversely affects the reputation of your company.



2

Details Not Included in Complaint- For Atul’s Info

Packed Refrigerator Received at about 1900 on 29/05/10. Only Trolley wallah brought it. Dealer’s/ LG Company men were to follow. On being queried on telephone theDealer “Perfection” said that LG Mechanics would come on Monday since they have Sunday Off. Advised me that I could open the packing and plug in if I wanted. On removing the packing we found that neither the model No nor the serial No of the machine tallied. Rang up the Dealer & sought an explanation. He said that the packed refrigerator was received in the same condition from the Company & was sent to my residence without checking. He advised me to lodge complaint with the Company at Toll Free No:[protected]. I did so.



Tele Complaint to LG at about 1930- Complaint No given by them directly & through SMS: C[protected].



Online Complaint No:[protected] dt 29/05/10.



3

Main Details on Outer Packing:

S. No: 002LPYZ001162

Model: GL-368YTQG4

Suffix: DTIZEBN(IN)

Colour: Titanium Silver

Date of Manufacturing: 14-Feb-2010

Net Weight 69 kg

Gross Capacity: 350Litres

Product: Refrigerator

Frost Free

Contact: [protected]@lgindia.com

I have 4 LG split ACs at my home in T2/404, Uniworld Gardens, Sohna Road, Gurgaon. I had lodged a complaint on 18th May 2010. The complaint was regarding a short circuit and a small fire in the outside unit of one of the split ACs that I have. The complaint number was c[protected].

The response from the service centre in Gurgaon has been downright irresponsible and pathetic. The service engineer, name Rajvir, had called on 19th May and had visited my residence to understand the complaint. He said that there was no major problem, but it would be advisable for the unit to be taken to the LG workshop for clean-up and re-fitting of some wires that had been burnt.

The unit was collected by the workshop people on 22nd May, and then delivered to me on 26th May. At each stage, I had to call up several times to several different people, requesting and pleading to get the work done. Each time I called, I would be given a new number and was asked to speak to some new guy.

After the unit was delivered to me on 26th May, I was told that the service engineer would come and install the unit. The delivery guys didn't give any explanation on what the problem was, whether or how it has been repaired, nor did they explain how the AC can be installed/fitted to start working again. No one came on 27th or 28th. Today, on 29th, when I called up the customer care number, I was told that the complaint has been closed!!

The customer care telecaller refused to register any grievance or complaint about this, saying there is no such facility available. I had to register a fresh product complaint (c[protected]) to have the same 11-day old problem solved.

I don't know whether writing here will solve the problem.. I hope it will.

Hi,
I have register my complaint on LG customer care for my LG TV. My request id is C[protected] this. My LG TV is still in the warranty period. I got a call form LG service engineer. But LG service engineer is forcing me to pay the service charge to solve this request over the phone, I told him that my tv is in 3 years warranty period interval so i will not pay the service charge. Again i call on customer care they are say that service engineer should not get the service charge if your is in the warranty period.but that guy is not ready to solve my complaint. I have all the documents of my TV. Could you please help me to solve this request.


Thanks,
Susheel Kumar

My refrigrator of LG Model A one was suffering from less cooling. On my complaint LG India changed the Compressor on payment of Rs.3700/- in August, 2009 through its authorised firm New Alfa Electro Services, Shop No. 406, Sector-32-D, chandigarh. A guarantee of one year was provided for this refrigerator. The same problem has again been occured only after 9 months. Authorised firm New Alfa Electro Services, Shop No. 406, Sector-32-D, Chandigarh is not providing its services properly. It is deficiency in service on the part of the authorised firm as well as LG India.

Hi,

This is with reference to the servicing of my LG 1.5 Ton Window AC. In this regard, my 3rd free servicing was booked vide ID No. C[protected] on 12th May 2010. The service engineer attended the servicing, however, besides cleaning the filter he did not do anything. I asked him to clean the AC from inside and check as to why the water is not coming out from the rear outlet. But he did not do anything. However, he was very keen to sell the AMC for extended warranty as the same was expiring on 18th May 2010. Due to the above, I had placed a complaint for the same vide ID no. C[protected] on 17th May 2010. However, no one attended the servicing. Again, I had placed a request on 22nd May 2010 vide ID No. C[protected] and had got a call from the service enginner today. The service enginner flatly refused to attend the servicing free of cost and asked to visit only in case I want to get the paid servicing. Now I just want to share the above with you in order to bring to your knowledge the harassment being faced by a customer after buying a LG product. Till the time the services are free, the service enginner will just clear the filters which a normal person can do by himself. As soon as the warranty is over, you will get the class services as LG will get money out of it. The 3rd free service was given to me with which I was not at all satisfied, however, the same shall be redone by LG now but at the cost of the customer. Request you to kindly stop this free service campaign as it is of no use at all. Kindly provide me an escalation matrix with email ID's and contact numbers to report the above to higher people.



Thanks


Vishal Agarwal

[protected]

I have bought a LG refrigerator ( Model GL - 365YMQG4 ) from LG Shoppe ( Authorised dealer Manish Trex & Finvest Pvt. ltd., e-Mall 6, Chittaranjan Avenue, Kolkata - 700072, Phone[protected]. During sale it was promissed that there is a exchange offer and they will pick up my existing old refrigerator within 30 minutes from the time they will install the new refrigerator. I bought it on 15th of May and until 25th May they have not kept their promise that was made during sale. I did several follow ups without success. Every time they make false promise. I do not know what to do.

To,
The Manager
LG Electronics
India

cc : Mr. Moon B. Shin
President South West Asia,
Managing Director-LGEIL


It is with ENORMOUS disgust that I would like to relate the incidents that I have had to experience with regard to dealing with your authorized 'service' outlet M/s.Comfort Point located at Goregaon Mumbai.

Given below are the series of incidents with the relevant brief of the happenings...

It all started in the month of April when I had noticed that the AC unit in my living room wasn't cooling upto the desired levels inspite of the temperature controls being adjusted to 18 degrees. With this unit having performed better than expectations over the past 4 years, even at temperature controls at 24 & 25 degrees....I obviously knew this unit needed to be looked into by an authorized service outlet of LG & hence contacted your call center in the 3rd week of April.

The service engineer from Comfort point (...so called...if thats what they call it....which ideally should be called 'Discomfort point') visits my residence only at the end of April who surprisingly conveys that there is 'Nothing wrong' with the unit except that he 'THINKS' that there is a shortage of gas which needs to be filled afterwhich the unit should be fine.Not being convinced about his investigations which he 'THINKS', he prepares a service report where he mentions that the machine needs to be further verified by a senior technician who will revisit the machine & will share his findings with me on the same. After this, 3 to 4 days went by where there was neither a call from the service engineer nor comfort point on the senior technician's visit. With the summer being at this peak, I had to get intouch with the call center again & thankfully managed to get the contact number of the service outlet 'comfort point'...which after speaking to them I was surprised to note that the service engineer that had visited my residence conveyed to his office with the remark 'WS collection pending' (which as mentioned above was contradictory to the report that I had signed for).

In any case, with my unit having to proceed to the workshop I was subsequently revisited by yet another service engineer on May 1st who switched on the unit and surprisingly remarks that there is NOTHING wrong with the unit but still took it after I insisted on the machine needing to be cross checked by the service workshop once-n-for all....(the biggest mistake made by me to send the machine to the service outlet Comfort Point). On my machine having been collected I subsequently received the 1st. complaint number C[protected] on May 1st 2010. When the engineer organized the machine to be collected, the person did not collect the 'Indoor Display unit' to which I questioned him on how they would check the working condition without this display; which he conveyed that this display unit was NOT required by them as the workshop had the facility to check the machine without this display unit being present (with my not being technically savvy, I had to take his word for it). The machine was hence collected both the outdoor & indoor units (without the indoor display unit).

On my liasing with the service outlet on May 5th I was conveyed that the machine was cross verified by the workshop & the compressor was found faulty & needed to be replaced, which would be replaced free of cost given the compressor being within its warranty period of 5 years (incidently I would hasten to highlight that this is totally contrary to both the service engineers remarks who had conveyed earlier that the machine was fine & nothing was wrong). On my having inquired further about there being any other fault with the machine I was told by them that the Indoor cooling coil needed servicing to which I did not want to take a chance & confirmed to them to have the same replaced, the cost of which would be borne personally by me. They inturn confirmed that the cost of this part would come to approx Rs.2700/- to which I addressed them in the affirmative that of replacing the same at the cost which would be payable by me on delivery of the machine.

On May 7th after I called Comfort point I was told by them that the compressor would be replaced by today & the cooling coil would be ordered for replacement (a delay already by 1 week...May 1st to 7th post my first communication/confirmation to them) and the machine would be ready for delivery by the 10th or 11th of May. Post my conversation with them, I subsequently received the 2nd. complaint number S[protected] on May 8th 2010.

On not having received any call (as usual) from Comfort, I called the call center on May 11th 2010 to find out the status of the complaint to which I was just told to liase with the service outlet...Comfort point. On speaking to yet another person at Comfort I was conveyed that whilst the compressor was replaced, the Indoor cooling coil was expected in a day's time (May 12th) as was not in ready stock with Comfort & hence the machine to be delivered by May 14th.

Now on May 13th, I inquired with Comfort on the cooling coil that should have ideally been replaced & was surprisngly given to understand that the part was still expected (probably was walking by itself) and they were expecting the same to come in today afterwhich they would replace the same & deliver the machine by Saturday, May 15th.

As I had vacation plans with the family out of Mumbai, I conveyed to them to have the coil replaced but the delivery would need to be only after a week after I would return from my vacation in Goa. The person I had spoken to this time was Mr.Jay from Comfort who confirmed the needful would be done & they would await my call for delivery of the duly completed machine in a week.

On my return from Goa on May 20th morning, I called Comfort Point from the airport itself so as to expect the machine to be delivered the same day in the afternoon or evening. To my utter dismay, I speak to Ijaz from Comfort & understand that they are STILL expecting the cooling coil & the same was expected by the 21st morning afterwhich he conveyed that he would PERSONALLY ENSURE that the machine would be delivered by Sunday morning, May 23rd by 1100 hrs without fail.

Now come Sunday, May 23rd, with my having not received any calls from Comfort (as usual), I call their number[protected] which is not answered.

On the following day, May 24th, I call for Ijaz on the same above number who yet again apologizes on the cooling coil not being received by them but he would have the same organized from some other authorized service outlet and have the machine delivered by the same evening but about 2100 hrs.

Naturally with utter disgust, I did not accept the committment being made by Ijaz/Comfort and requested to talk to a senior in the outlet. To my astonishment, I am transfered telephonically to Mr.Jay who has the odassity to tell me & I quote...."we are doing you a favour by arranging the coil from Nariman point & if you are not interested in waiting until 9 at night I will send this machine to you as it is without the coil being replaced"....

Obviously, since I was compelled to comply with coil being replaced, I accepted Mr.Jay's assurance of the coil being replaced & the machine being delivered by 2100 hrs the same day.

To my further dismay, I now get a call from Mr.Prakash Pandit, the Area Service Manager from LG at 1604 hrs on 24th itself who astonishingly conveys that Comfort Point has got in touch with him that they cannot even "SWITCH ON'" the machine since the DISPLAY UNIT is not with them as it is still at my residence. I in turn was left speechless as conveyed to Mr.Pandit that I had specifically mention the same to the technician who collected the unit on May 1st to which was told by the technician then that the Display unit was not required.Mr.Pandit was kind enough to apologize on LG's behalf & for due clarity on the inconvience faced by me put by Mr.Jay from Comfort on conference over our cellphine conversation where I had conveyed to jay to have the same collected at the earliest so as for the machine to be delivered by the end of the day on 24th. Mr.jay & Mr.Pandit agreed & the conversation was ended.

Whilst it takes only 20 minutes from Comfort to my residence the technician comes in to collect the display unit only by 2030 hrs (8.30 p.m.). Just before him leaving with the Display unit, for my due clarity I inquired on how he was going to commute with the unit to which I was SHOCKINGLY conveyed by him that he was not given the money for transport & hence would need to travel by bus with this unit. I was not interested in arguing this out with anyone at all & hence gave the technician Rs.100/- & requested him to travel by autorickshaw as the unit would get damaged if he attempted to travel by bus.

As I did not get a call from Comfort as usual, I attempted to called Mr.Jay about 5 times this morning at 1000 hrs on his mobile number [protected] (the number which I managed to hook on to when we had the conference call) but he did not pick the call.

Disgusted & completely frustrated, I called Mr.Pandit was busy & was kind to call me back. The remark that I heard from Mr.Pandit was shocking.....and I quote....."Sir, I understand from Mr.Jay that your machine is not coming on & there may some issue with the display unit".....I was shocked.

I conveyed in-turn to Mr.Pandit that I was NOT WILLING to buy any further excuses as there was NO PROBLEM with the Display unit at all moreover the same was even switched on by the Comfort technician right from Day-1 when they confirmed that NOTHING was wrong with the machine.

I further conveyed to Mr. Pandit that It was very clear that the person that collected the dispaly unit went by bus transport so as to pocket the Rs.100/- which I had given to him. To this, Mr.Pandit conveyed that he would liase with the DEL headoffice & get back to me.....which is where my grievance stands as of now.

My observations :
1. LG being an mnc & a worldwide accepted brand in home appliances / products....does a customer have to go through SUCH TRAUMA to have issues sorted.

2. Does LG India not see the 'Discomfort' that the customer is made to go through at your authorized service center...so called...'Comfort Point'.

3. Am I not justified in taking my 'Gross Harrassment' to Consumer Court' & should I not be compensated for this 'Harrassment'.

4 Do you still intend to continue with Comfort Point & engineer of this sort.


As long as this email complaint, the frustration levels faced by me are simply un-explainable & I would sincerely expect a immediate reply on this issue being resolved.

Thank you.

Yours in frustration...,

WARREN MONTEIRO
Mob. no. : [protected]


cc : Mr. Moon B. Shin
President South West Asia,
Managing Director-LGEIL


P.S. :
I have copied this correspondence to your Managing Director in an attempt not only for him to be fully aware of the frustration levels faced by customers but moreover him being more in a loop on such 'Gross Harrassment' faced with LG authorized Service Centres....in this case M/s. Comfort Point.

Water leakage from 1 year old LG refrigerator. Same issue but provided with multiple Call ticket numbers C[protected], C[protected] & C[protected] .

Escalation through mail to Mr.Rajneesh Kumar(LG EAST Branch Service-In-Charge) was provided on 17th-May-10.

Last communication was Replacement of Machine within 6-7 days. Verbal communication of Engineer and collecting Bill-Of-Purchase on 10th-May-10. Mail communication from [protected]@lgindia.com by Ms.Nupur Banerjee regarding replacement of system was provided on 18th-May-10.

No response after that. Now after multiple follow-ups not getting any proper response. Ms.Nupur Banerjee. She is not responding to any phone calls.

Today called up Mr.Rajneesh([protected]) for update. After taking down my Mobile number, he responded back saying that Ms.Nupur will call back within 30 minutes. But no response from Ms.Nupur.

Escalated the same to Noida Customer Support through Phone [[protected] / 940]. Response recieved as will update within half an hour. But no call-back recieved.

LG BW5NT1 - 5 Star Rated 1.5 Ton Ac
V. N. Agencies / LG Dealer
Uttam Nagar
New Delhi, Ne 110059
IN
www.lgindia.com


Hello,

I am a customer of LG and a user of LG Products. Recently I purchased a LG 1.5 Ton AC on 19th April from V. N. Agencies, Uttam Nagar, New Delhi. I was very happy to get a new AC from LG at my home. The AC was installed by LG Engineer on 20th April 2010 (Ref No: C[protected]). Untill, then I was very excited.

My whole excitement was lost, when I turned on the AC after installation. It seemed to give good performance, the installer said its ok and he took his money and left. I started using the AC, but to my surprise, the AC could not bring the room temperature down. Even after hours of operation, the Room temperature was stable at 26-27 degree centigrade. I asked a friend who purchased the same AC from the same shop with me about the issue and he said that his is working fine and it gives a very efficient cooling and cools the room in just about 30 minutes time.

I called up customer care at[protected]. Please find below a series of complaint numbers and the solution provided by the engineers, which has so far not been able to resolve the problem but has increased the tension for me. I feel that LG is trying to harass me and the engineers are trying to give me mental trauma, so that I avoid calling up customer care and use the same AC.

C[protected] - 22 April 2010 : I lodged a complaint explaining the problem and asked Customer care to get it rectified. An engineer visited my place and explained that the AC is properly working and he has just come to give a demo and not to cater to any of request / resolution to my problem. He took my signatures on a paper and left for the day. Problem not resolved. I kept on using the AC, thinking that may be it was new AC, so it would take some more time to adjust to environment of my room. Nevertheless, problem unresolved.

C[protected] - 24 April 2010 : I again lodged a complaint and explained all the problem to LG Customer care. An engineer visited my place and examined the AC. He said that installation for the AC is fine, but the product has a manufacturing defet and it should be replaced. I asked him to give this in written and then he said he would talk to his senior. After sometime, he said that he will send a senior engineer for the issue rectification and on a temporary basis, he shifted the temperature sensor of the indoor unit to some other place. My wife signed the servie papers with feedback of engineer. Surprisingly, the movement of temperature sensor caused another problem. Now, as soon as we started the AC, the temperature dropped drastically (only in the dispaly and not in the room).

C[protected] - 28 April 2010 : 3rd complaint logged, for no resolution. Another engineer visite my place and checked for the problem. He said again that the product is having some defect and also the temperature sensor is placed at wrong place. He then made some corrections on the front panel of indoor unit. He advised to monitor the performance for 24hours and then he would come back again to get service form signed. Please note that the engineer was not in LG uniform, neither he had is identity card. Finally, the AC remained unrepaired and there was no response after 24 hours from the engineer.

C[protected] - 03 May 2010 : On this complaint, the same engineer visited my place, who came for complaint of 28th April. He then said that I should get my windows glass removed or packed and get some walls broken to get a proper cooling effect since the AC is working fine. I asked him to give this in written that if I break my windows and build walls or close the windows permanently, the AC will work fine. He then said that he would check the compressor. After that he reached to a conclusion that the compressor is not working fine and there is deficiency of gas in the compressor. For this he marked as "Gas Leakage". I asked as to how it can be that there is gas leakage and the AC is giving slight cooling, if at all there is leakage, the AC should not be cooling at all. He said that he would speak to his service manager and send someone senior for repairing.

I waited for a week but there was none to serve me and resolve my issue.



C[protected] - 13 May 2010 : I again lodged a complaint. This time executive gave me the number for Uniquare Services (Mr. Sharma - [protected]) and advised me to speak to him for a solution. I spoke to him but there was no engineer visiting my place. Finally, on 15th May, I called up again at customer service and asked them to escalate the case. This time executive gave me the number for a lady Vibha ([protected]). I called her up and spoke to her about the problem. She promised to send an executive in one hour, no one turned up. I again called up Mr. Sharma and gave a warning for taking the matte to consumer forum and this time he said that he would send the engineer in 1 hour and this was met. Another engineer visited my place, and he said that whatever the other engineer said was bogus. I should actually get my AC shifted or re-installed at different place to get cooling. I asked him to run the AC and check for a few hours. he did as the last engineer did, the AC ran for One hour but the temperature never dropped below 29 degree centigrade. In fact after some time of operation, the temperature increased to 30 and then to 31. The engineer however didnt give up and put some more gas in the compressing unit, but all in vain. He then said that the AC needs a replacement and I should write this in the feedback form. When I asked him to do so directly, he declined and said that he would send someone senior to him. No one turned since then.

Today, on 17th May, I got a message from LG asking for feedback on SMS for the service that was provided. So far no service is provided and my problem still unresolved.

So, I lodged a complaint again on lgindia.com for which the complaint No. is : [protected] (17th May 2010). So far no one has attended this complaint.

Aftere rigorous follow up on daily basis, I got an engineer at my place on 19th May, who checked the AC and shifted the compressing unit to a different place, saying the installation has not been done properly. He further said that he would come the next day to recharge the gas.

Next day, he came and removed all the gas and filled in gas again in the AC. But all efforts went in vain, there was no change. The AC never cooled the room. Then the engineer said following points which he has given in written:

Atmosphere temperature is 45degree, so there is problem in cooling

One side wall of room is warm and thus the room temperature is not being maintained and so AC is not able to cool

Grill Temperature is 13.5degree, that means there is some problem in AC..but the ACs in show rooms are showing the same grill temperature, however they are cooling below 22degree

Overall there is problem in site, and so the AC is not cooling.

I then called up V N Agencies, from where I had purchased the AC and they had promised that if there would be any problem in site (if identified by engineer / installer), the AC will be returned. I spoke to V. N. Agencies about all this and their promise to replace the AC if there is any problem, they simply declined and said that I should contact LG for any further support. They even declined to help, saying if there is problem in site there is nothing much that they can do, except that the AC be dumped.

** The AC is a brand new AC, which promises to Cool even at 54 degree temperature. Howcome it is not cooling at 45 degree and it fails to provide the cooling effect.

I am so much pissed off with this poor service of LG that I no longer have the trust in LG products and specially where you claim to provide services within 24hours, it shouls mean to provide a resolution and just a visit by engineers. I have lost all my hope in the customer service department, still I am writing this mail with an expectation that someone would look at my issue and provide a resolution. Otherwise, I am forced to take stringent action on this.



Some points to note:

Different engineers had different suggestions, but no resolution.

there was no consistency in the identification of problem for the AC

Two engineers claimed that the product has manufacturing defect, but declined to give in writing.

Two of them advised to either get a new wall constructed, or window permanently shutdown since it was made of glass and was radiating heat outside or to get a reinstallation done at my own cost. Why has LG hired specialist installers then, to repeat installation and make more money?

No engineer was able to identify the real problem, some moved the sensor, one declared gas leakage, the other filled gas .... is it just to fulfill the customer complaint addressing mechanism in 24 hours or to provide a resolution?

Surprisingly, no engineer visited my place / or called me up within 24 hours of complaint lodge.

The engineer visited my place and after that call got closed. May I know upon whose confirmation the call was closed? Since, I got no resolution to my problem why was the closed?

Your feedback agency called me up to collect feedback upon the service and promised that he would forward it to higher authorities for a solution, no response so far.



All the engineers visiting my place for resolution are verbally saying that the product has manufacturing defect, but no one is ready give in writing. And, when I ask it in writing, they say that the site has a problem, atmosphere temperature is high, room is on first floor etc.



Can someone provide me support / help me in getting this problem resolved.



I humbly request you to provide a solution : either rectify the problem or replace the AC.







Thanks and regards,

Lokesh Kumar

+91-[protected]

This is regarding my complaint for LG LCD TV which we had made on 19 May, 2010. The LCD is 32" and bought in December 2009 from NEXT, Sec 14, Gurgaon.

Prior to this, our LCD had stopped working on 12 may 2010 and a complaint had been lodged on 13 may for the issue. The issue was resolved next day and the LG engineer had replaced the motherboard.
But after 4 days, again the LCD stopped working and a new complaint was lodged on 19 may on number [protected].
The complaint number is C[protected] by the name of Sushil Saini. The engineer came next day to check and told us that its power supply is faulty and it has to be replaced. He said that the part was not in stock and it will take 1-2 days for the part to come and replace. For next 2 days, there was no call/intimation regarding the part. All the calls made to their service centre at Gurgaon on[protected] were either not picked or their phone was busy. On 23 May (Sunday) I managed to get through the service centre number and the lady their assuerd me that the part had come and it will be replaced the same day. All day we waited at home for the part to be delivered and replaced but no news or phone call came.In the evening I again called the customer care where I was told that a reminder mail will be sent to service centre and the issue will be solved shortly.
Next day, again no reply. The service centre number is seldom attended. When I managed to get through it, the lady told me that the part had to be replaced in the workshop and for that LCD had to be taken to the workshop , after which it will take additional 2-3 days for repairing.She told me that the workshop truck was on its way to pick the LCD. For whole day, We waited for the truck or any call to come, but nothing. I called customer care in the evening and again he said that reminder will be sent and a call will be arranged in the morning between 9-11 am. I had called at 5.30 in the evening, and the service centre timings are 9.30 to 6.30 and with 1 hour remaining, my complaint was put off another day. Today, its 12 am. now, with no call from anyone and no one is attending my call at service centre number.

I want to escalate the issue and bring into notice the poor quality of service of LG. This is highly non-acceptable with so much harassment of consumers at LG's hands.
LG products may be good but what reduces its quality is such a poor service.