LG Electronics Complaints & Reviews

goldeneye tv — not working

Dear All,

This is in reference to our TV complaints which we made 5 times in last 2 months and everytime we call up again they say it has been cancelled and they are going to make a new one. Is this the way to handle customer complaints. We are sure if such a thing is happening with us it must be the case with numerous others as well. It is amazing that a big company like LG can let this happen without taking care and realising that it is bringing harm to their name and creditibility. Also if we as a customer have undergo such harrasment and be without a TV for such a long time then we are not ready to invest in such a product/company. Apart from TV we have 3 AC 's, one refrigerator from LG which is making us think if we made a right choice by buying this product as well.


Nothing more to say ! can only again request you to look into the matter and get it repaired as early as possible before we need to take a drastic step.

Thanks,

Best Regards,

Harsh Jain
[protected]

Window AC — cooling is not proper

i have purches a window air condition of 1.5 ton in march 2009, from raghu sales agra u.p.
now this is not cooling properly, i have complaint so many time to dealer and near by service center.
but they were not giving any responce and did not any action.
now pleas suggess me what i should do.?????
pleas reply soon on my mobile or through e mail.
Mobile no.-[protected]
-[protected]

L.G./ AIR CONDITIONER — TAKEN MORE THAN ONE MONTH TO RECTIFY

I Arun Kumar Shrivastava, resident of E-303, GAMA-1, GREATER NOIDA, DIST-GAUTAM BUDH NAGAR (U.P.) complained first on 27.05.2009(no-N9C[protected].Again complained so many times to customer care. They always replied that your complain has been revised.After waiting, i again complained on19.06.2009, 24.06.2009 and 27.06, 2009(no-N9C[protected].On 02.07.2009 my A.C.was taken away by service centre.On 03.07.2009 i.e. today my A.C.is reinstalled and an amount of Rs.1539.00 has been charged on me.

LG Window A/C — Not working from the day of purchase

We have purchased LG Window A/C (1.5 tons) on June 20 09, it was installed and it started working like Air cooler rather than a Airconditoner.It blows hot air and inbetween cool air and stops for 10-20 minutes again blows the hot air.It is behaving in the same fashion from the day we purchased .We have called customer care lot of times but no response till now..

L.G./ AIR CONDITIONER — NOT COOLING PROPERLY

After several complains AC was taken away by service centre.Paid Rs.1539.00 after reinstalling.Still in the same condition.Auto cut off is not working, thus resulting double electric bill from more than two months.What punishment should be given?

LG Air Condition Window — Cooling Problem

Dear Sir....

I have purchased 1LG window A/C on March 2010. but i am not happy to cooling of air condition i can complain more than 3 times but still i am face same problume and no body solve it. Some people come to company and tell me Sir A./ C Condensing Problume found in your A/c so I Can say you do which are suitable but Today I am not happy to your services.
Hope you do needfull.

Thank You
Quayamul Ansari
Mb: [protected]

LG Room Air Conditioner — Abusive behaviour and bad service of staff

Purchased a split AC of LG from the local vendor Sardar Electronics, Sadar Jabalpur.
They arrived with the AC at around 10 PM in the night and simply barged in the bedroom without any intimation or permission. Then they did not installed it properly and left the main device standing over bricks and charged money for it! On requesting the seller to get installed properly, after about a month they again dropped in one day just like that and asked for extra money, used abusive language and refused to install it properly.
Such unskilled and abusive local staff is bringing bad name to LG and it is expected of LG to take action against them for trespass, intimidation and threat to customer, and get our problem solved by a professional and qualified and non-abusive person.
My file network is not working so not able to attach photos.

LG Room Air Conditioner — not proper working

dear sir/madam
I have registered a complaint about not proper functioning of my room AC on 10 july 2010 and my
request id is C[protected].
concerned agency did not take proper action till now.
plz take proper action.
thanking u

LG Window A/C — REPAIRS NOT DONE PROPERLY

SIR THIS IS AMIT AGARWAL FROM ELLORA GUEST HOUSE , BORIVALI I HAD LODGED A COMPLAINED SEVERAL TIMES FOR MY WINDOW A/C TO BE REPAIRED BY COMFORT POINT - AUTHORISE CENTRE FOR LG A/C. THEY TAKE MY A/C SAYING GAS LEAGAGE, COMPRESSOR NEEDS TO BE CHANGED FOR 20 DAYS. THEN BRING THE A/C WITH THE SAME CONDITION.
PLS HELP ME TO RESOLVE THIS.
CONTACT NOS:- [protected]. AMIT AGARWAL

LG Window AC — NOT WORKING PROPERLY

MY AC IS NOT WORKING PROPERLY ITS MAKING LOTS OF NOISE AND FOUL SMELLING

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

the action taken by the consumer complaints is to be notified

Reminder to those who can help me to come out from this issue.

regards
Vikash Pathak

I have purchased split AC on dated 04/03/2010. two times gas has been leaked so far .it is totally mistake of your installation team. they did not install the AC properly.Third service was done by your company.but they did not do the service properly I am doing complaints by mail from April but no action has been taken so far .they asked me to pay rupees 2000 for filling gas but i will not pay any amount because it is the fault of your company.they filled the gas in the month of august.After august i switch on ac in April i found there was no gas in AC.It is totally fault of your mechanic and poor quality product I will told fifty more persons do not purchase LG product.

gulshan kumar
F/17/112 sector 8 rohini
DELHI
[protected]
[protected]

LG - Air Conditioner — Annual Service

Hi

I have purchased LG Air conditionerat Chennai a year back. The dealer told that we have free one year maintenance, whereby the maintenenace will be done 4 times in a year. but to my surprise till date nobody turned up for service nor called from LG reagrding this. I myself even tried the LG customer information center number but to my shock the number does not exist and iam unable to get the service centre number also.

I don't know that such a big company or their dealers are not having proper followup with the customers towards maintenance and service of their products. I think they will contact us only they wanted to renew the AMC.

I request to see this matter as otherwise the customer will have no other option than to switch over.


Thanks
Mohana

I also purchased LG Air conditioner in May'08 with the condition that 3 free service will be done. When I contacted, M/s.AR Electronics, Trichy they told me that we do not do any PM during warranty except that we remove the net and wash it and he advised to do the same by me instead of sending the mechanic. I feel that LG services are poor. I go with you.

S.Venkataraman

dear sir,
I want tell something, when i watch the service center in chennai where house ( anand service, puzhal) they are chatted lg, they told me when is working an LG LOG - 7 & dealer ( unit )A/C, all the A/C unit is regas charging, it is possible, pls take action, and pls chick the one year job shirt .





Plz do need full
ranjith
ranjith.[protected]@yahoo.co.in

my consumer forum complaint no.is 280400.but nothing happened.consumer forum also helps company not consumer indirectly

Thu, 5 May, 2011 5:38:30 PM REPAIR OF AlC COVERED UNDER AMC
From: subhash dewan <[protected]@yahoo.co.in>View Contact
To: [protected]@lge.com


[protected][protected][protected][protected]

Dear Sir,
1. A copy of my online concumer complaint is forwarded for your information and immediate necessary action.
2. Today I again spoke to Customer Care ( Mr Neeraj) who gave me this E-Mail ID. I have requested him to speak to your organisation at Noida and have my complaint resolved. The said complaint was lodged on 30 Apr'11 and todate, even after six days, I do not know the status of my complaint/product.
3.The persons at your repair organisation at Noida 'Servotax Services' do NOT attend the tele. Today, however, I got in touch with one Mr Rahul, mob no. [protected], who did not even listen to me properly and just said, "I will check and let you know" and hung up!
4. You are kindly requested to end the harassment of your customers by the employees of your Repair Organisation. My E-Mail below is self explanatory. Kindly go through it and take some action..
THANKS,
YOUR HARASSED CUSTOMER
Colonel SC Dewan(Retd)

Online Consumer Complaints Community - eConsumerComplaints.in Page 1 of3

• eConsumerComplaints

• Submit Comnlaint It. "

• About

REPAIR OF AlC CVERED UNDER AMC

Asked by: Colonel SC Dewantretd) 1 views

Dear Sir,

1. A complaint regarding non cooling of alc, covered under AMC was lodged with your Customer Care at tele no. [protected] on[protected] at 10:35 AM. One Mis Savita took my complaint and gave the Complaint no. RNA II[protected].She affirmed that someone will call me within two hours and the complaint rectified within 24 hours. THIS WAS IN KEEPING WITH THE LG SPIRIT PREVIOUSLY.

2.Mr Brijesh Kumar visited me at 4:40 P.M. on 01 May'll. Repair remark given by him on the job card stated "Gas Leakage". He assured me that the Alc will be picked by his company, MIS Servotax Services the next morning.

3.The Alc was lifted the next morning and LIFTING CHALLAN No. 8541 dt 02105/11 given to me. I was assured that the Alc, duly repaired, will be delivered to me latest by 03 May A.N. Well this was far from truth! On ringing up the nos given on the challan, there was no response. At one time one Mr Rahul did pick up the mob [protected] but hung up immediately saying "I will check and call you back." Well there was no call from him and after that no one attended to that tele.

4. On 04 May ' ll at 4:20 P.M. I rung up the Customer Care on tele given at Para 1 above and was
attended by one Mr Deepak. He promised to send a reminder but also told me to ring Nikita Lohia on mob. [protected]. Her mob was either on "meeting" or 'silent' mode. I was not able to contact her despite my best efforts!! All efforts to contact someone on the tele nos given on the "Lifting Challan" were also in vain.

5. It has been five days since I first reported my complaint and still I do not know the status of my
complaint or whereabouts of my alc. This is NOT what one expects of 'A Company Like LG". I
have fifteen items of LG in my house, as of date, incl Five alc and two fridges. If I have to suffer like this then you make me regret for patronising your company. This attitude has started wef 2010 and needs to be rectified immediately. If the company's turnover has increased, the customer care should also be upgraded too.
6. I request you to look into this as such instances will tarnish the image of your company in India
and leave your customers harrased and neglected with the rude and indifferent attitude of your repair organisation.

YOUR HARASSED PATRON,

Col SC Dewan(Retd)

http://econsumercomplaints.in/?ptype=preview&alook=1 &qid= 16144 5/4/2011

Dear sir/madam,

I have use cellphone LG company, Model no.GS550v.I have purchase august 2010 so that warranty is covered, i am going to at 6th June 2011 at service center ( Vision Communication, Bapunagar, Ahmedabad ) than my cellphone was submitted and executive said repairing after two day.i m going after two day again she said sir parts not available, company will not send to us. so that we call to u..

But not any positive response so i visit personal four time, only one answer said part not available company not to send us, than i m going 15th June 2011 and pickup my phone...

sir also manager said if company not give parts than we have not responsible for your phone so that i pickup my phone.
In that case LG company is careless or service center i cant understand so I have to decide that don't purchase LG good because LG company not service after sales...Below service center address:

Vision Communication,
33, Sukh sagar complex,
Bapunagar,
Ahmedabad -380024




We look forward for your valuable feedback.


Thanking You,

Regards,
Himanshu
+[protected]
Ahmedabad, ( Gujarat ) INDIA

I am so irritated with these LG service center people that as the are not able to sent any engineer from last 10 days for repair.

I dont understand how do they work and i am regretting on my idea of taking a LG product now.

Shweta
Lucknow

DEAR SIR,

I AM USING 5 LG AC IN CHENNAI & MY HOME TOWN, I AM GIVEN THE COMPLAINT YOUR SERVICE PEOPLE CHEATING ALL TIMES,

THERE ARE NOT COME FOR THE SERVICES PROPERLY, AND IF I GIVE THE COMPLAINT MEANS YOUR ARE PEOPLE WRITE THE STORY FOR YOUR DOOR LOCKED & AND YOUR PEOPLE CELL PHONE SWITCH OFF.

IN MY HOME TOWN (AVUDAYAR KOVIL) WE ARE CALL THE PEOPLE FOR THE SERVICES MORE THAN 20 DAYS, YOUR SERVICE (ARANTHANGI) PEOPLE TOLD ME TODAY EVENTING COMING AND IF I CALL HIM HE NOT ATTEND THE PHONE, AND SOME TIMES ATTEND THE PHONE AND HE REPLED MORING WILL COME, SO
TODAY TOMORROW HE REPLED

BUT STILL NO ONE ATTEND THE COMPLAINT.


THE PROBLEM NOT SOLVED, KINDLY ARRANGE THE PERSON AND SOLVE THE PROBLEM

KINDLY ARRANGE THE CALLS FOR THE SOLVE THE PROBLE,


PLEASE ADVICE THE SERVICE PEOPLE DO'NT CHEAT ANY ONE.

THANKING YOU

THUNGU ABDUL RAHUMAN

MOBILE[protected]

PAKKEER MOHAMED (HOME TOWN)

MOBILE - [protected]

DEAR SIR,

I AM USING 5 LG AC IN CHENNAI & MY HOME TOWN, I AM GIVEN THE COMPLAINT YOUR SERVICE PEOPLE CHEATING ALL TIMES,

THERE ARE NOT COME FOR THE SERVICES PROPERLY, AND IF I GIVE THE COMPLAINT MEANS YOUR ARE PEOPLE WRITE THE STORY FOR YOUR DOOR LOCKED & AND YOUR PEOPLE CELL PHONE SWITCH OFF.

IN MY HOME TOWN (AVUDAYAR KOVIL) WE ARE CALL THE PEOPLE FOR THE SERVICES MORE THAN 20 DAYS, YOUR SERVICE (ARANTHANGI) PEOPLE GENIOUS PERSON NAME - MR. AMANULLA PHONE NO.[protected] TOLD ME TODAY EVENTING COMING AND IF I CALL HIM HE NOT ATTEND THE PHONE, AND SOME TIMES ATTEND THE PHONE AND HE REPLED MORING WILL COME, SO
TODAY TOMORROW HE REPLED

BUT STILL NO ONE ATTEND THE COMPLAINT. AND THIS GYE MR, AMANNULLA GIVEN THE WORNG INFORMATION ONLY


THE PROBLEM NOT SOLVED, KINDLY ARRANGE THE PERSON AND SOLVE THE PROBLEM

KINDLY ARRANGE THE CALLS FOR THE SOLVE THE PROBLE,


PLEASE ADVICE THE SERVICE PEOPLE DO'NT CHEAT ANY ONE.

THANKING YOU

THUNGU ABDUL RAHUMAN

MOBILE[protected]

PAKKEER MOHAMED (HOME TOWN)

MOBILE - [protected]

LG Split A C — GAS leakage

I have purchased LG split A C in Apr2010 and which was working fine. Recently(28.02.2011) I have shifted my house from palavanthangal to nanganallur for that I logged the call with LG for transfer the unit. LG has send two person for reinstalling A C in my nanganallur house and for that LG has charged Rs.1500/- I have paid amount and after two days chillness was very less then again I called them another two person came and checked and told that some Gas leakage and done the filling but it was not done properly I believe and I was out of chennai for some time in Apr2011 and when I came back in May I got the water leakage in main unit then I logged the call again some one have come and cleaned the main unit and said it is resolved and paid 440/- for service because in May2011 my A C was out of warranty but immedately on the next day again water leakage and then logged the complaint again and one person came and checked and he told installation was not done properly you have to re-installation I will send installation person and again after so many reminder one person came after four days and checked and he is telling now GAS leakage and he is telling to refill it and pay Rs.2200/-

Now I am facing problem especially in the peak summar - I do not how to proceed with this and they are not resolving the problem instead they are sending one or other person every reminder call.