LG Electronics Complaints & Reviews

29 inch colour TV LG — not working

Dear Sir,
This is my first experience that my TV is out for 2 weeks now. Complained on toll free no 5 times. persons arived 2 times but complaint remain the same. My TV is not getting on. The TV is in Warranty period. I want it repaired at the earliest. What i had to do. when I contacted toll free no [protected] they had first issued me complain ID - S8C62004326 they said person will contact you in 24 hours. contacted after 2 days, on first visit just only hit on the TV. TV statred they said no complain.

second time i conctated toll free number to say that TV is not working they rejestered the complain on old ID number they again visited my home this time just soldered on some points on the board and when asked told that board had gone dry that is why it happened.

Know it is almost 2 week know and my TV is not working. Look like your company technician are just playying. since my last complain ID S8B70203901 its almost 2 days but no repponse.
looking forward to necessay action taken in this regard.

MY self P.Suresh, Sudheeram, Mezhuveli .p. o, pathanamthitta district, Kerala. My phone no[protected]
Kindly make arrangement for repair immediately.
yours faithfully

Suresh

Dear Sir,
This is my first experience that my TV is out for 2 weeks now. Complained on toll free no 5 times. persons arived 2 times but complaint remain the same. My TV is not getting on. The TV is in Warranty period. I want it repaired at the earliest. What i had to do.
MY self P.Suresh, Sudheeram, Mezhuveli .p. o, pathanamthitta district, Kerala. My phone no[protected]
Kindly make arrangement for repair immediately.
yours faithfully

Suresh

My compliant is solved . Hence requesting you to kindly ignore the complaint.

L G /microwave — no.positive reply till date

below mentioned are the complaint details-

C[protected]
C[protected]
C[protected]

I wish to inform you that i have made many complaints for my micro-wave which is having some noice problem due to defect in some inner part.After filing the complaint 3-4 times a sales person visited but was not able to rectified the defect,and use to make fault comments by saying that he will visit again with his supervisor but not came till date .I want to draw your attention that after filling so much complaints i am not able to get any positive response now what i should do in this case .I want your help in this case .Please do the needful.


Regards
Deepak Sharma
[protected]

LG Electronics — Part Replacement

I have purchased a refrigerator in december 2010 & have received a faulty door handle, for which i have raised a complaint to get it changed. Till date it has not been changed. The complaint no. is RNA[protected].

Please help me in getting it replaced.

LG electronics & appliances — freeze- spare parts

Dear Sirs,

I am Mukesh Khandelwal, resident of Ajmer; my freezer door was broken in May 2011, since then I am following up local service providers for the same.After initial resistances, they took advance and after 15 days they gave me a door which fits to 165 ltr freeze where as my freeze is 200 ltrs.
After returning the same, they say take this or else we can not provide you the one which fits in your freeze?...Is this a professional answer...this is rediculous,isn't it?Whenever a company sales any product; assures customer to provide spare parts 15-20 years after the product is obsoleted from market.
I mailed the same to their customer service cell, received no reply.

Electric stove — Not Received till today

Dear sir , I had purchase Electric stove by Paying Rs:2899.00 through my credit card of Icici bank on Date:02/09/2011 as per statement of credit card 4477xxxxxxxx0006, But regret to say that till today on Date:01/10/2011 i can"t receive my ordered goods.If you not able to send ,Please refund said amount.
Thanking You,
_mahendra Gajjar

Hi there

On 30th of November, i lodged a complaint about my microwave oven, which was not getting on. After couple of days, executive came and told me that power cord is faulty and he will come next day and replace the cord. Today its 6th December no one has come and whenever i call at customer care they always say the same line. We have escalated the matter, executive will call within 24 hours. My complaint number is RNA[protected].

I don't understand how to proceed on this. Please advise.

Greetings sir/Madam,



I am yogesh and this is regarding the worst service which I am receiving from LG after purchasing a Air Conditioner. I Purchased A/C from Viveks showroom mylapore on 1st of May 2013. It was installed on 3rd of May 2013 and it worked only on that particular day and later than that it never worked. We called up the Support and registered the Issue and the case no was RNA[protected]. The rep gave a time frame of 24 hrs to fix the issue. Next day when we called up to track the status it was said that the person who spoke with us registered the complaint as the Demo and installation instead of Repair. So another complaint was registered and provided a case no which was RNA[protected]. Also we were said that we have the call the number 26245617 for our Area.

When we called that number they gave another number to contact which was 64549187 or 64530431 both the numbers were ringing no response. Again we called the Customer support and informed the same then the rep gave another number to contact which is Hiffi Solution and the No is [protected]. but the number was ringing no response.

Next day we called up Customer Support and they provided the Asst.Manager Bharathi Devi contact no : [protected]. But the number was either busy or ringing no response. Again we called Hifi Solutions and they said that a tech called Yagoof will be attending by 4 pm.

No one turned up till 4pm so we called up the support once again and the rep said that he is attending a customer near our place and he will be attending us soon. No one called up so again we called and asked for the tech Yagoof mob no : [protected]. when we called up the tech he said that he is in his home and no one informed to him about any service more over he said that he is not the right person to attend the Kolathur Area.

We called up support again and asked for the manager contact info as they are giving a run around. The rep gave the manager info named subramani and no is [protected]. When we called him he said that he is not the manager for our area and he gave another manager info whose name was srinivasan and no is [protected]. We called him on Sunday eve and he said he is on off and assured that he will look into it next day once he goes to office.

Next day we called him and said that a tech will be attending today but no one turned up so we called him once again and he said that he does not belong to our area and also added that still he will help us and said a tech Yagoof will be attending us and the tech came on May 14th evening and found that a cable was not fixed correctly during installation. He fixed and Compressor was running. Later when which we tried and it is runnin for half an hour to one hour then it starts emitting the hot air and the compressor stops running.

We called up the tech Yagoof on 16th and he said he will attend the case in the eve but he never turned up. On 17th may we registered a complaint the rep said she will register it as well as asked to check in JET MODE. We tried and it was not working so when we called up once again and found that the pre tech never registered any complaint. Later this rep registered the complaint and the no RNA[protected]. As usual they said it will take 24 hrs and till now no action was taken. When we called today they are providing the Asst.Manager Bharathi Devi number which was provided in the first week and she never picks up. Reps refusing to connect to the manager and says we will receive a call and no one calls back. We also registered complaint with the VIVEKS Showroom on 14th with case number 597048 and on 18th with case no C[protected]. Those people never take any action and asking to call LG Support. So final outcome is everybody wants to give a run around and nobody wants to take a initiative and fix it.



So this is what I am requesting now. I need the A/C to be fixed once for all and it should never come up with any issues here after as it’s a brand new product and never worked since it was purchased. If it’s not fixed or once again if I have any issues I am definitely going to escalate it to the next level and I will surely reach the top level escalation or even to CEO unless I get it fixed or a replacement . Thanks Much.



Receipt No for Purchase : R[protected]

Purchased from: Viveks Showroom.

DOP : May 1st 2013

DOD : May 2nd 2013

Date of Installation: 3rd May 2013.

Complaint No’s from LG :

1) RNA[protected]May 9th)

2) RNA[protected]May 10th)

3) RNA[protected]May 17th)





My Info :

Yogesh.R

[protected]/[protected]/[protected].


No : 71/3, F1, First Floor, Graha Lakshmi Flats, K.K.Nagar Extn, Kolathur, Chennai - 600099.

Regards,

Yogesh R

Fridge not working for a month Complaint No -RNA[protected]
My fridge which is 2 years old is not working. The have placed a complaint 1 month back. The poor quality of technicians cannot find the right fault.Pathetic service!!! The concerned officials do not pick up the phones now (probably hidden their faces in shame).LG is the worst company where after sales service is concerned. The toll free number will tell you that in 24 hrs someone will attend you. My biggest mistake in life to buy a LG where nothing is good neither the product or the service. LG service guys please note

Nandni Bhatnagar

Dear Nandni,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

AC not working for a month Complaint No -RNA[protected]current) and[protected]
Past one month i am chacing the LG service guys i am not yet getting any result.kindly do the needful

SIX LG SPLIT ACs — INACTION BY LG TEAM

C-[protected]
C-[protected] C-[protected]
Name K KUMAR
Email id [protected]@gmail.com
Address 1 C-804 WEMBLEY,ROSEWOOD CITY,SECTOR-49
State Haryana
City Gurgaon
Std Code 0124
Phone No 4141730
Mobile Number [protected]
Product Room AC
Subcategory Split AC
COMPLAINT RESTS WITH YOUR DEPARTMANT SINCE 08 APR 2010 NOISY INNER UNIT IN THE ROOM. 2.NOISY OUTER UNIT. 3.FOUL SMELL EMANATING FROM THE AC IN THE ROOM. 4. CUT OFF NOT WORKING CAUSING HEAVY ELECTRICITY BILLS. BRIGADIER K KUMAR C-804 WEMBLEY ROSEWOOD CITY SECT-49, GURGAON MOB-[protected]

goldeneye tv — not working

Dear All,

This is in reference to our TV complaints which we made 5 times in last 2 months and everytime we call up again they say it has been cancelled and they are going to make a new one. Is this the way to handle customer complaints. We are sure if such a thing is happening with us it must be the case with numerous others as well. It is amazing that a big company like LG can let this happen without taking care and realising that it is bringing harm to their name and creditibility. Also if we as a customer have undergo such harrasment and be without a TV for such a long time then we are not ready to invest in such a product/company. Apart from TV we have 3 AC 's, one refrigerator from LG which is making us think if we made a right choice by buying this product as well.


Nothing more to say ! can only again request you to look into the matter and get it repaired as early as possible before we need to take a drastic step.

Thanks,

Best Regards,

Harsh Jain
[protected]

Window AC — cooling is not proper

i have purches a window air condition of 1.5 ton in march 2009, from raghu sales agra u.p.
now this is not cooling properly, i have complaint so many time to dealer and near by service center.
but they were not giving any responce and did not any action.
now pleas suggess me what i should do.?????
pleas reply soon on my mobile or through e mail.
Mobile no.-[protected]
-[protected]

L.G./ AIR CONDITIONER — TAKEN MORE THAN ONE MONTH TO RECTIFY

I Arun Kumar Shrivastava, resident of E-303, GAMA-1, GREATER NOIDA, DIST-GAUTAM BUDH NAGAR (U.P.) complained first on 27.05.2009(no-N9C[protected].Again complained so many times to customer care. They always replied that your complain has been revised.After waiting, i again complained on19.06.2009, 24.06.2009 and 27.06, 2009(no-N9C[protected].On 02.07.2009 my A.C.was taken away by service centre.On 03.07.2009 i.e. today my A.C.is reinstalled and an amount of Rs.1539.00 has been charged on me.

LG Window A/C — Not working from the day of purchase

We have purchased LG Window A/C (1.5 tons) on June 20 09, it was installed and it started working like Air cooler rather than a Airconditoner.It blows hot air and inbetween cool air and stops for 10-20 minutes again blows the hot air.It is behaving in the same fashion from the day we purchased .We have called customer care lot of times but no response till now..

L.G./ AIR CONDITIONER — NOT COOLING PROPERLY

After several complains AC was taken away by service centre.Paid Rs.1539.00 after reinstalling.Still in the same condition.Auto cut off is not working, thus resulting double electric bill from more than two months.What punishment should be given?

LG Air Condition Window — Cooling Problem

Dear Sir....

I have purchased 1LG window A/C on March 2010. but i am not happy to cooling of air condition i can complain more than 3 times but still i am face same problume and no body solve it. Some people come to company and tell me Sir A./ C Condensing Problume found in your A/c so I Can say you do which are suitable but Today I am not happy to your services.
Hope you do needfull.

Thank You
Quayamul Ansari
Mb: [protected]

LG Room Air Conditioner — Abusive behaviour and bad service of staff

Purchased a split AC of LG from the local vendor Sardar Electronics, Sadar Jabalpur.
They arrived with the AC at around 10 PM in the night and simply barged in the bedroom without any intimation or permission. Then they did not installed it properly and left the main device standing over bricks and charged money for it! On requesting the seller to get installed properly, after about a month they again dropped in one day just like that and asked for extra money, used abusive language and refused to install it properly.
Such unskilled and abusive local staff is bringing bad name to LG and it is expected of LG to take action against them for trespass, intimidation and threat to customer, and get our problem solved by a professional and qualified and non-abusive person.
My file network is not working so not able to attach photos.

LG Room Air Conditioner — not proper working

dear sir/madam
I have registered a complaint about not proper functioning of my room AC on 10 july 2010 and my
request id is C[protected].
concerned agency did not take proper action till now.
plz take proper action.
thanking u

LG Window A/C — REPAIRS NOT DONE PROPERLY

SIR THIS IS AMIT AGARWAL FROM ELLORA GUEST HOUSE , BORIVALI I HAD LODGED A COMPLAINED SEVERAL TIMES FOR MY WINDOW A/C TO BE REPAIRED BY COMFORT POINT - AUTHORISE CENTRE FOR LG A/C. THEY TAKE MY A/C SAYING GAS LEAGAGE, COMPRESSOR NEEDS TO BE CHANGED FOR 20 DAYS. THEN BRING THE A/C WITH THE SAME CONDITION.
PLS HELP ME TO RESOLVE THIS.
CONTACT NOS:- [protected]. AMIT AGARWAL

LG Window AC — NOT WORKING PROPERLY

MY AC IS NOT WORKING PROPERLY ITS MAKING LOTS OF NOISE AND FOUL SMELLING

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

the action taken by the consumer complaints is to be notified

Reminder to those who can help me to come out from this issue.

regards
Vikash Pathak

I have purchased split AC on dated 04/03/2010. two times gas has been leaked so far .it is totally mistake of your installation team. they did not install the AC properly.Third service was done by your company.but they did not do the service properly I am doing complaints by mail from April but no action has been taken so far .they asked me to pay rupees 2000 for filling gas but i will not pay any amount because it is the fault of your company.they filled the gas in the month of august.After august i switch on ac in April i found there was no gas in AC.It is totally fault of your mechanic and poor quality product I will told fifty more persons do not purchase LG product.

gulshan kumar
F/17/112 sector 8 rohini
DELHI
[protected]
[protected]