LG Electronics Complaints & Reviews

Personnel — Theft

My mobile no is [protected].
There was theft in our house in the wee hours on 17.01.2009 and along with other items the mobile no [protected] has also been stolen.A General diary has been made with Barahnagar P S. This is for your kind information and n a.Necessary action for blocking the no may also kindly be made.
Thanking you

S AICH

LG Air Conditioners — Free Servicing.

In May 2008, I purchased two nos. LG Air Conditioners of 1.5 Tonnes Capacity each.
One AC is installed in DB - 70 C, G-8 Area Hari Nagar, New Delhi-110064 and the other is installed in DA - 112 E, G-8 Area Hari Nagar, New Delhi - 110054.
Both the ACs were promised two free servicings within one year of purchase.
You are requested to depute your representative at the above addresses at the earliest for the neddful free servicing.
Thanks.

HI
MY AIR CONDITINER giving low cooling effect then then i purchaged
please provide service
thanq

hi
my air conditioner less cooling effect
please give me your service
thanq

hi my air conditioner hav some noise after it service, mr ajay frm haridwar service centre was done service, after this it hav some loud noise, i called mr ajay 20-30 times he said he wil come tomarrow but never come, last 15-20 days he behavies like this, i m v disturb nd upset frm ur service provider he is lier, pls take some action to stop this type behaviour o[censored]r service provider otherwise customer not go to buy ur products, tnx

LG Air Conditioners — Theft by their personnel

Wehave two LG 2 ton airconditioners installed in our hall. It's been 8 months and we have gotten them serviced once as well. However today after the heavy rains we noticed water seeping into our walls for the first time in so many years. The same walls where the AC units were installed. We went up on the sunshade where the outdoor units were there only to find that the insulation and water pipes from outdoor unit had been cut and only a small piece retained near the mouth of the sunshade. Effectively, it was so done that from a normal view we would always see the pipe while it was never there. How many times does one go up on the sunshade? I am trying to reach the CCO Rajits, even messaged her but she is too busy to be constantly cutting my calls and not responding. I am shocked by this experience and will never ever recommend LG even if they fix it now. The inconvenience caused has been caused. I am planning to lodge a police complaint against the service center here.

LG Double door refrigerator — Improper After sales service

LG cutomer care claims to provide prompt after sales service. their advertisement of "211" funda says you will receive a call within 2 hrs time after registration of complaint to fix up a time for the next day within 1 hrs time range.
I have registered a complain on 23rd august and not even received a call back from them as of yet. I have followed up for this by calling their customer care atleast 10 times after 23rd August, byt there is no call or service attendant coming to my place for repair.

LG Refrigerator — Improper Service and bad product

If life is Good then make it bad and if it is bad then make it worse.

My refrigerator is less than an year old. LG themselves had sent some technician to fix it in october citing that this model has some flaws. Ever since then i am having issues with the refrigerato.

I had lodged a complain in december 2011 for refrigerator not working. The technician came and said he will return back within 2 days with parts to fix it. He never returned back. When i called them back after a week, i was told that the case has been closed as i was out of reach. A nice excuse. They asked me to register a complain again. I got busy with work and could not register again.

I lodged a complain again this tuesday(19th March,2012). I was told that they will get back within 2 hours and technician will visit within 24 hours. Nobody called me, so the called back the next day and the matter was escalated to some senior and i was again assured that things will be resolved within 24 hours and this time it is a definite assurance. As expected nobody called me. I tried to call them again but their service center line was always busy and I could not reach them. Today( 23rd march), I could finally connect to them and demanded the customer care guy, why nothing has been done till now. Again i heard the same 24 hours SLA. I asked if he can mail this assurance to me. He denied and blamed me for being unprofessional. I shouted at him after this and he said within 15 minutes his senior will call me and I got a call within 10 minutes. If i had not shouted nobody would have cared to call me at all. And by evening they also sent a technician to my home. It was the same guy who had come in december. Mr Shanmugam and when i asked why didn't he return back in december, his response was i dont remember where i had gone yesterday and you are asking me about 3 months back. Again he checked the refrigerator and said Someone will come repair it tommorrow. Going by their past record i am sure no one will turn up.

This is the third time in a year that a LG technician has come to my house to repair the refrigerator. I had enough of this tension. How can I get it replaced? What is the procedure to lodge a consumer case in the court? Is my case fit to be register as a case in a consumer court?

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Nmaskar,
maine ajj se 10 dinn pehle gd 510 mobile liya tha . jiss ke 4 dinn badd hi usme restart problem par gayi . jab main net use kar raha tha to wo apne app band ho gaya . phir main care center gaya . Onhone ne kaha ki is main virous hai . phir onhone mobile scan kar ke muje de diya . oske char din bad wo hang hone lag gaya .main phir onke pass gaya . wo muje ignore karne lag gaye . plz meri problem ko solve kijiye .
m no - +91 [protected] thanks

LG GD 510 — THEFT

I HAVE LOST MY LG GD 510 WHOSE IEMI NO.[protected] AND WHOSE SERIAL NO. 002KPLCO64048 MY PROVIDER WAS MTNL NO. [protected].
PLEASE CAN YOU HELP ME FIND IT AS SOON AS POSSIBLE.

My name is Chandrika Chetty and my current mobile number is [protected]. I have lost my LG GD510 whose IMEI NO :[protected]
PLEASE CAN YOU HELP ME FIND IT AS SOON AS POSSIBLE.

The crappiest mobile on the market...i bought one two months back...half the time i can not hear the other party's voice and the other half they can not hear me...now for the last 1 month no one can even reach me on my cell...always get a message..user is not reachable...while my cell shows max signal strength...when i put the same sim on a another handset immediately i become reachable...dont buy this handset...total mobile..

29 inch colour TV LG — not working

Dear Sir,
This is my first experience that my TV is out for 2 weeks now. Complained on toll free no 5 times. persons arived 2 times but complaint remain the same. My TV is not getting on. The TV is in Warranty period. I want it repaired at the earliest. What i had to do. when I contacted toll free no [protected] they had first issued me complain ID - S8C62004326 they said person will contact you in 24 hours. contacted after 2 days, on first visit just only hit on the TV. TV statred they said no complain.

second time i conctated toll free number to say that TV is not working they rejestered the complain on old ID number they again visited my home this time just soldered on some points on the board and when asked told that board had gone dry that is why it happened.

Know it is almost 2 week know and my TV is not working. Look like your company technician are just playying. since my last complain ID S8B70203901 its almost 2 days but no repponse.
looking forward to necessay action taken in this regard.

MY self P.Suresh, Sudheeram, Mezhuveli .p. o, pathanamthitta district, Kerala. My phone no[protected]
Kindly make arrangement for repair immediately.
yours faithfully

Suresh

Dear Sir,
This is my first experience that my TV is out for 2 weeks now. Complained on toll free no 5 times. persons arived 2 times but complaint remain the same. My TV is not getting on. The TV is in Warranty period. I want it repaired at the earliest. What i had to do.
MY self P.Suresh, Sudheeram, Mezhuveli .p. o, pathanamthitta district, Kerala. My phone no[protected]
Kindly make arrangement for repair immediately.
yours faithfully

Suresh

My compliant is solved . Hence requesting you to kindly ignore the complaint.

L G /microwave — no.positive reply till date

below mentioned are the complaint details-

C[protected]
C[protected]
C[protected]

I wish to inform you that i have made many complaints for my micro-wave which is having some noice problem due to defect in some inner part.After filing the complaint 3-4 times a sales person visited but was not able to rectified the defect,and use to make fault comments by saying that he will visit again with his supervisor but not came till date .I want to draw your attention that after filling so much complaints i am not able to get any positive response now what i should do in this case .I want your help in this case .Please do the needful.


Regards
Deepak Sharma
[protected]

LG Electronics — Part Replacement

I have purchased a refrigerator in december 2010 & have received a faulty door handle, for which i have raised a complaint to get it changed. Till date it has not been changed. The complaint no. is RNA[protected].

Please help me in getting it replaced.

LG electronics & appliances — freeze- spare parts

Dear Sirs,

I am Mukesh Khandelwal, resident of Ajmer; my freezer door was broken in May 2011, since then I am following up local service providers for the same.After initial resistances, they took advance and after 15 days they gave me a door which fits to 165 ltr freeze where as my freeze is 200 ltrs.
After returning the same, they say take this or else we can not provide you the one which fits in your freeze?...Is this a professional answer...this is rediculous,isn't it?Whenever a company sales any product; assures customer to provide spare parts 15-20 years after the product is obsoleted from market.
I mailed the same to their customer service cell, received no reply.

Electric stove — Not Received till today

Dear sir , I had purchase Electric stove by Paying Rs:2899.00 through my credit card of Icici bank on Date:02/09/2011 as per statement of credit card 4477xxxxxxxx0006, But regret to say that till today on Date:01/10/2011 i can"t receive my ordered goods.If you not able to send ,Please refund said amount.
Thanking You,
_mahendra Gajjar

Hi there

On 30th of November, i lodged a complaint about my microwave oven, which was not getting on. After couple of days, executive came and told me that power cord is faulty and he will come next day and replace the cord. Today its 6th December no one has come and whenever i call at customer care they always say the same line. We have escalated the matter, executive will call within 24 hours. My complaint number is RNA[protected].

I don't understand how to proceed on this. Please advise.

Greetings sir/Madam,



I am yogesh and this is regarding the worst service which I am receiving from LG after purchasing a Air Conditioner. I Purchased A/C from Viveks showroom mylapore on 1st of May 2013. It was installed on 3rd of May 2013 and it worked only on that particular day and later than that it never worked. We called up the Support and registered the Issue and the case no was RNA[protected]. The rep gave a time frame of 24 hrs to fix the issue. Next day when we called up to track the status it was said that the person who spoke with us registered the complaint as the Demo and installation instead of Repair. So another complaint was registered and provided a case no which was RNA[protected]. Also we were said that we have the call the number 26245617 for our Area.

When we called that number they gave another number to contact which was 64549187 or 64530431 both the numbers were ringing no response. Again we called the Customer support and informed the same then the rep gave another number to contact which is Hiffi Solution and the No is [protected]. but the number was ringing no response.

Next day we called up Customer Support and they provided the Asst.Manager Bharathi Devi contact no : [protected]. But the number was either busy or ringing no response. Again we called Hifi Solutions and they said that a tech called Yagoof will be attending by 4 pm.

No one turned up till 4pm so we called up the support once again and the rep said that he is attending a customer near our place and he will be attending us soon. No one called up so again we called and asked for the tech Yagoof mob no : [protected]. when we called up the tech he said that he is in his home and no one informed to him about any service more over he said that he is not the right person to attend the Kolathur Area.

We called up support again and asked for the manager contact info as they are giving a run around. The rep gave the manager info named subramani and no is [protected]. When we called him he said that he is not the manager for our area and he gave another manager info whose name was srinivasan and no is [protected]. We called him on Sunday eve and he said he is on off and assured that he will look into it next day once he goes to office.

Next day we called him and said that a tech will be attending today but no one turned up so we called him once again and he said that he does not belong to our area and also added that still he will help us and said a tech Yagoof will be attending us and the tech came on May 14th evening and found that a cable was not fixed correctly during installation. He fixed and Compressor was running. Later when which we tried and it is runnin for half an hour to one hour then it starts emitting the hot air and the compressor stops running.

We called up the tech Yagoof on 16th and he said he will attend the case in the eve but he never turned up. On 17th may we registered a complaint the rep said she will register it as well as asked to check in JET MODE. We tried and it was not working so when we called up once again and found that the pre tech never registered any complaint. Later this rep registered the complaint and the no RNA[protected]. As usual they said it will take 24 hrs and till now no action was taken. When we called today they are providing the Asst.Manager Bharathi Devi number which was provided in the first week and she never picks up. Reps refusing to connect to the manager and says we will receive a call and no one calls back. We also registered complaint with the VIVEKS Showroom on 14th with case number 597048 and on 18th with case no C[protected]. Those people never take any action and asking to call LG Support. So final outcome is everybody wants to give a run around and nobody wants to take a initiative and fix it.



So this is what I am requesting now. I need the A/C to be fixed once for all and it should never come up with any issues here after as it’s a brand new product and never worked since it was purchased. If it’s not fixed or once again if I have any issues I am definitely going to escalate it to the next level and I will surely reach the top level escalation or even to CEO unless I get it fixed or a replacement . Thanks Much.



Receipt No for Purchase : R[protected]

Purchased from: Viveks Showroom.

DOP : May 1st 2013

DOD : May 2nd 2013

Date of Installation: 3rd May 2013.

Complaint No’s from LG :

1) RNA[protected]May 9th)

2) RNA[protected]May 10th)

3) RNA[protected]May 17th)





My Info :

Yogesh.R

[protected]/[protected]/[protected].


No : 71/3, F1, First Floor, Graha Lakshmi Flats, K.K.Nagar Extn, Kolathur, Chennai - 600099.

Regards,

Yogesh R

Fridge not working for a month Complaint No -RNA[protected]
My fridge which is 2 years old is not working. The have placed a complaint 1 month back. The poor quality of technicians cannot find the right fault.Pathetic service!!! The concerned officials do not pick up the phones now (probably hidden their faces in shame).LG is the worst company where after sales service is concerned. The toll free number will tell you that in 24 hrs someone will attend you. My biggest mistake in life to buy a LG where nothing is good neither the product or the service. LG service guys please note

Nandni Bhatnagar

Dear Nandni,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

AC not working for a month Complaint No -RNA[protected]current) and[protected]
Past one month i am chacing the LG service guys i am not yet getting any result.kindly do the needful

SIX LG SPLIT ACs — INACTION BY LG TEAM

C-[protected]
C-[protected] C-[protected]
Name K KUMAR
Email id [protected]@gmail.com
Address 1 C-804 WEMBLEY,ROSEWOOD CITY,SECTOR-49
State Haryana
City Gurgaon
Std Code 0124
Phone No 4141730
Mobile Number [protected]
Product Room AC
Subcategory Split AC
COMPLAINT RESTS WITH YOUR DEPARTMANT SINCE 08 APR 2010 NOISY INNER UNIT IN THE ROOM. 2.NOISY OUTER UNIT. 3.FOUL SMELL EMANATING FROM THE AC IN THE ROOM. 4. CUT OFF NOT WORKING CAUSING HEAVY ELECTRICITY BILLS. BRIGADIER K KUMAR C-804 WEMBLEY ROSEWOOD CITY SECT-49, GURGAON MOB-[protected]