LG Electronics Complaints & Reviews

Attention
Amitabh Tiwari/Salil Kapoor
Head,Marketing,LG India
Ever since I have bought this Aircon from EZONE,Rngr,Bangalore(3.4.[protected]I continue to be harassed by LG which seems to be excelling at shoddy service.
The Aircon was shoddily installed,no one turned up for Demonstration.
Your service engineers argue and are unfriendly.
The engineer who installed the unit gives false assurance and blatantly lies.
To add to these issues,the Aircon failed and the issue was reported.
Your service engineer turned up without the full kit,analysed the issue as a case of NO refrigerant GAS in the system,REFUSED to provide a service report and promised that he would turn up the next day to fill gas.
No one turned up…I had to call your service engineer –another person turned up –Ramesh and analyzed and confirmed that perhaps there is NO LEAK but may be a case of a rare unit with LOW GAS filled during manufacture???
With great difficulty,He filled a service report which DOES NOT HAVE ANY NUMBER,he does not have a copy,he has scribbled a AN20R1 in a corner with a report NO GAS.
This is a confirmation of a complete DEVIATION from a standard customer support process
The gas was subsequently filled up the next day on 2.5.2010.
I have issues once again and the Aircon has FAILED once again yesterday.
Does LG have no QC checks and allow a dispatch with low gas filled ?
Why should a new A/c have these kind of issues?
Does Ezone procure third or second hand A/c’s from LG to sell it a lower price?
The matter needs to be investigated.
LG cannot be producing large numbers of their products with NO CONTROL over its processes and turning out poor quality products.
HOW CAN A A?C FAIL WITHIN A MONTH ?

Sunil Rao
[protected]
[protected]@gmail.com

Purchased Window AC on 7.04.09. Motor of the AC fan (blower) was damaged within 1.1 year of the purchase for which again I have to spend Rs. 2923/- for replacing the same.

The quality of the product is such below standard.

Pls. help.

Dear Sir/Mam,
I lost my Lg KS660 Mobile in the Market(BHEL, JHANSI(up)) today, whose
IMEI No is[protected]
IMEI No is[protected]

Please do something to find my Moblie.
Thanking you,

Yours Faithfully
M L Ahirwar

We bought the dishwsher in April. The vendor told that the soap/salt and fluid to be used are available in all leading dept stores at the centre. Based on this we bought the product.The service engineer who came to instal told us that the above are not available in any store here and we have to buy only from LG. He showed us the plastic containers(which bore no name/details of products contained and other details like weight,expiry date etc) and also that he will not give us any bill and wanted cash payment for this. We did not buy from him thinking that these will be available in leading dept. stores as the vendor told. But to our surprise these are not available in any of the leading dept stores at this centre (like Reliance.spencers,More, or Nilgris). Now on talking to the local service centre of the company we understand that these will be available only in chennai. Having bought the product and installed we have not been able to use it since 1 month. The local persons are not able to help. More than that they have misled us into purchasing the product. This is a serious matter in misleading the customer involving the credibility of the big company like LG. I would like the company to give us satisfaction. either by arranging for these products to used in the dishwasher or take back the dishwasher and compensate us with the price and other expenses we have incurred sofaras also inconvenience caused us.

I was purchased LG window AC on 30/3/2010 from LG showroom. On 31st March LG engineer were came for instellation and they have asked for extera money of instelling the machine, they take whole day in instellation during my office day.After few day of instellation I found that instellation was not done properly, then I have registered complain in LG customer care, two times neither they came for reinstellation nor they have provide any complain number . At last on my 3rd call they have provide me complain number (c[protected])but still problem has not resolved and now they are asking for extera money for reinstellation.

Thanks & regards
Sanjay Singh
402/b Ramanand Appartment
Near mohan sweet,
panchmukhi mandhir,Boring cannel road, Patna 80001,Mobile No:- [protected]

Dear Sir,
This is just for your kind information that I have purchased a mobile hand set LG GD 510 from siddharth comunication ,Gole Ghar Gorakhpur on 29/05/2010 but after few days his touchscreen had been dead so I had complaint about that but service Center of LG ETERNAL ELECTRONICS, 33 KASIA ROAD, PANDEY COMPLEX, OPP- D.I.G BAN GLOW, GORAKHPUR. told me that he has no any LCD pad so he is unable to solve my problem at present.
Sir, this is just for your kind information that I am in touring job so I can not wait for more than two days because my all nessary calls and massseges comes on that purticular number. So I told him please exchange my set or reumberse my money because i am not satisfied with your product which is only 10days old. He totaly dienaid and told me it is imposible.
So i want to know that i am loosing my bussiness so who is resposible for that and who will provide me money of that very loosing bussiness.
Thanking you,
Sanjay Pandey
L.I.G-3, Rapti Nagar, Phase-1, Gorakhpur
SERIEL NO. 002KPMZ021307

I have list complaints about LG Mobiles. I bought a Cookie an year back..it had defects and had to get it replaced in 3 days. The second phone worked well. So recommended some other models of LG to my other friends. some of my friends bought LG cookie pep. and few BL20V. but most of these handsets had bugs like restart problem or phone handing trouble. the customer service (Both Direct LG and Optima Rajajinangar ) was pathetic. Those service executives dont knw anything other than upgrading softwares. for every trouble my friends had to roam 3 times to get new PCB. but who can bear it. they are new phones gettin a PCB for them would obviously make them unsatisfied.

So overall what I woudl like to say is the quality of product and service minus 100. Please do something about it. or else better go away from mobile market if LG cannot maintain minimum customer standard. Its real shame on a Company like LG. Now my friends blame me for recomminding the lowest quality phone in history of mobile phones.

i have LG refrigerator purchased in the year 2005. The fridge had a minor problem of not cooling..the complaint was registered against the same. Though the company say we provide 24 hours service...but had to make almost 20-30 calls..and then after 48 hours an engineer was sent. He did his work and went ..and as soon as he went the fridge had the same problem again.. The complaint was made again..n further making 30 more calls an engineer was sent to repair...the problem this time was with the compressor...and u'll have to believe that the compressor was changed n today is just the 3rd day..that my fridge is again not cooling. We have already lodged the complaint..n made several calls...but no result. It is more than 24 hrs..n no one has consulted us so far...
If these are the kind of services provided by these people..then i must say..life is not good with LG...its even worst.

Dear Sir,

I am informing you about my bad experience with ur authorised service centre in "SkyLink" 8/1A, Little Russel Street, Park Street,Kolkata, West Bengal 700071,Phone:[protected].

I have a LG mobile Whose Model No. is 190. I have facing some problem regarding Mobile Battery since some time. I told him that the Problem is mainly due to battery. But service center person says to me that your battery is ok and we have doing the software updatation. But Problem is same. There is no Increasing of backup and no problem solved yet.
please action immediately.

NB: i purchage LG mobile dt.[protected] form Bigbazar .
Sushanta Datta Gupta
Bk-53, Sector:II, Salt Lake city
Kolkata-7000091.
Mobile : +91 [protected]

I have purchased 4 spilt LG ac's from Softkem impex a dealer of lg A/C's on the 6th April 10. The dealer without infroming me got them installed from a private service provider. Out the 4 A/c's one of the has not been working from day one due to gas leakage from the indoor unit. Softkem had made 2 complaints one on the 26th April and one on the 29th April. it has almost been 8 days and my problem has not been solved. I have made several complaints on this complaint have also tried getting in touch with my dealer principal and ashwini & nilesh from lg in mumbai but either there mobile is switched off and they dont respond

Parag from LG has been promsing me a replacement since tuesday 6th April i have also faxed him a copy of my invoice but till date i havent got any response.

if some one share me the head of customer service contact numbers at lg or guide me on how to solve this case i would appreciate.

Rgds Lionel

Below is the mail i received:

DEAR APPLICANT
IT IS INFORM YOU THAT YOUR RESUME HAS BEEN SHORT LISTED FORM TIMES JOBS .COM AND THIS IS THE FINAL PROCESS FOR YOUR INTERVIEW.SO READ THE FILE ATTACHMENT CARE FULLY
THANK YOU
MR Ravi Singh

The attachment's:



LG ELECTRONIC
LG Electronics India Put Ltd
Plot No 51, Industrial Area South Zone Sector 58
Greater Noida - 201306 (UP)
E-mail:ravisingh.hr.[protected]@gmail.com


 All ME’S, M.TECH, All BE’S, B.TECH, AMIE’S
 All DIPLOMA’S (DME, DEEE, DECE, DCE, DCT, DICE)
 All MCA, MSC(CS) OR (IT), BE(CS) OR (IT), BSC(CS) OR (IT), ANY SOFTWARE, HARDWARE & NETWORK
 All DCT, DCS, DCA, DIT, ANY SOFTWARE, HARDWARE & NETWORK
 All MASTER DEGREES, BA, BBA, BBM, BSC, BCS, B.COM, BCA AND ANY UG’S
 All ITI TRADES UNSKILLED 8th, 10th, +2, SSC, INTER, HSC, CHSC.

Congrats!

Dear MR/MRS RESUME

With reference to your application, we are happy to inform you that you have been
Provisionally short-listed for the post of PRODUCTION/QUALITY CONTROL/MAINTENANCE/
TECHNICIAN/DESIGNER (OR) SUITABLE with our esteemed client Organization. We here
By suggest you to report Administrative office on 19/05/10 between 9.00am to 3.00 pm to know
Your Job Proposal cum forwarding Letter to attend the auxiliary selection process with our
Client Place without any further delay. To accept the offer, please provide the following
Particulars to our administrative office.

1. All Educational and Additional Qualification Certificates Xerox Copies – 1 Copy.
2. Family Card (or) ID proof - Xerox – 1 Copy
3. Passport / Stamp Size Photos – 2 No’S
4. Certificate Verification, Registration & Executing Charge RS. 6950/- ( Six Thousand Nine Hundred and Fifty rupee only by paying in bank through cash MAHA LAKSHMI COPRATIVE BANK in favor of M/s lg technologies A/C Number is [protected] )
Note:-the amount which you are going to pay is totally refundable whether you select or not.

 Basic Salary Approximately : Rs18,000/-To 37,000/- (Stipend[protected]Negotiable)
(After Training Period) (Training 3 to 6 Months)

NOTE: Candidates who are residing far from noida, those who are willing to work in Bangalore and the other places,
who are unable to come to our noida Office directly / in Person, can get their Job Proposal cum Forwarding letter by sending their details mentioned in above punts (1, 2, 3) can Email there confirmation through bank the charges mentioned
in the Point-4 as CASH to this email of scene copy of deposited slip of payment in bankto this email id :- ravisingh.hr.[protected]@gmail.com and the amount you are going to is totally refundable whether you are selected or not . the last date for the confirmation in bank is 05/05/2010.
CASH: In Favour of: M/s LG TECHNOLOGIES OF MAHA LAKSHMI COPRATION BANK BRANCH A/C NUMBER [protected].





Software Programmer
Data base administrator
System Administrator
Network Administrator
Web Designer
Hardware Engineer
Software Testing
Data Entry/Conversion
Proof Reader
Quality Controller
Project Trainee
Call Center Executive
Customer Support
HR Manager
Manager/Asst. Manager
Team Leader
Tech. Support Executive
Process Associate
Electrical Electronics Engg.
Site Supervisor/Engg.
Auto cad /Draftsman
Cad/Cam/Pro-e Designer
CNC/VMC--- Operator/
Setter/Programmer
Service Engineer
Assembling/Maintenance
Lab Technician
Chemical Analyst
Accounts Asst/Manager
Admin Asst/Manger
Secretary/Personal
Steno/ Typist
Receptionist/Back Office
Client Service Executive
Office Incharge/Asst’s
Business Development
Telecaller
Collection/Verification
Marketing Executive
Sales Officer
Industrial Supervisor
Production
Q.C. Inspector
Tool Room/Fabricate
Fitter/ Sheet Metal
Tig/Mig/Arc/Gas Welder
Petrol/Diesel Mech
Moulder
Electrician/ Wireman
Machinist/ Turner
Miller/ Worker
Tool & Die Maker
Labour/Worker
Trainee/Helper

Accommodation : Free / Sharing / Arranged
Food : Free / Sharing / Arranged
Job Location : Chennai, Bangalore, Mumbai & Delhi

NOTE: (Accommodation available for Male candidate ITI, DME, Unskilled Persons only)
(Salary, Stipend, Facility are applicable and based upon the qualification and working place of the company.)
Candidates as to borne the Travel, Telephonic, Food & Accommodation charges for attending the interview in LG ELECTRONIC.

For Further Enquiries: For:-LG ELECTRONIC

PHONE :[protected]

MOBILE : [protected], [protected]. HR EXECUTIVE



NOTE:
In case if you receive this letter delayed or unable to attend the Job Selection in given date & time. So, please
Contact immediately to our Administrative Office Mr. Sumit Sharma.

i bought an lcd tv last year from pittappallil agencies pala it was onam time and i saw in newspaper lg gifts for that time but when i bought the tv they only gave me a scratch card but what i saw on the newspaper was a dvd player and a dth when i bought the tv they told me that i can use it's usb port but when ireached home i saw that it was not working what acompany is lg.my tv mopdel is lh20 series 26inch lcd tv

I have purchased a LG KS 660 mobile hand set from UniverCell (Univercell telecommunication India Pvt Ltd. ) Velachery branch on 23.01.2010 for Rs 14930 including Rs 430 was also collected from me towards theft insurance .

Having purchased an expensive the handset( i was informed that the actual cost was 17300 but as an introduction offer it was discounted for 14500 ) , I was suprised to find that the touch pad was not very effective . It took a little more than resonable time to respond to the touch and was not working properly to my satisfaction.

However being house wife I gave myself time to understand its working and assumed that it possibly was due to my lack of adaptability. However to my suprise the functioning of the handset worsened progressivly over time and stopped functioning completely when I was forced to approch the dealer UniverCell.

I approched the dealer UniverCell at Velachery on 1st May 2010 ,from where I bought the hand set who after exmination of the hand set informed me that the touch pad was not working and hence they need to send this to the manufacturer LG Electronics for service and replacement of the touch pad . I handed over the handset to UniverCell on the same day compaining that I needed a replacement of a new hand set and was not willing to accept a repair and replacement of the parts.
(Service request form no 19497 dt 1.05.2010 issued by Univercell )

On monday the 3rd May 2010 , I received a call from Univercell informing me that they will be able to do only a service and not a replacement as the touch pad is only defctive and hence they will replace the touch pad and return the same mobile handset to me. I called LG Electronics to compalin that the instrument was defective and hence I required a replacement by a new hand set and was not willing to accept the repair and replacement , which i felt was lawfully due to me as UniverCell had sold me a defective hand set.

I need to have my mobile hand set replaced with a new handset as i have been cheated by UniverCell by selling me a defective hand set luring me with a discount offer of Rs 3000 at the time of sale , very well knowing the hand set was defective and also colluded with the manufacturer LG Electronics India Pvt. Ltd.

I purchased LG Model No.M237WA-PT.ATRZ 58 CM Colour LCD Monitor having Sr No..911NLBU004853 in November 09. I registered the purchase online on 30-11-09. I also received acknowledgement e-mail on 30-11-09 from [protected]@lgindia.com. Subsequently I sent DD no 488939 dted 31-12-09 payable at Delhi for Rs.199/- as per their instruction in email along with original barcoded lable of the Monitor and photocopy of receipt of purchase etc. as required by them.

I am still waiting for the Set-Top Box and Airtel connected promised by them.

Vilas L. Sawant
Mobile [protected]
Ph.[protected]/2556172.

Respected sir,


I have complained about my phone two times before on LG mobile's site but still i cant get ant proper response my problem is the service center of bharuch doesnt take any responsbiltty of mobile they damged the body and then said that the physical part of mobile is not canheble my phone is under warrntiy after sirvice the JAVA apllication are not running in my phone whish are runnning before sirvice they doesnt give any response they waste too much time they damaged my phones body and my phone's battery life is become very short after aall this things please sir take some action plz

I have LG Semi- automatic Washing machine (Model No.WP9221). I have taken AMC (Annual Maintainance contract) from LG Electronics India Pvt Ltd (HLP No.JD24806) for the period 08/07/09 to 07/07/10.
I have lodged a complaint with regard to the malfunctioning of the dryer tub via complain no. C[protected] dated 28.03.10.
Inspite of repeated follow ups no action has been taken by LG Electronics India Pvt Ltd.
Request your support.

Regards,
Sundeep Agarwal
C/ 201, Ambika Tower, Pump House
Andheri (E), Mumbai- 400093
M: [protected]

I have brought a LG Plasm TV 32 inches about a year ago, exactly after crossing the Warranty period my TV have developed a problem that is when the set is switched on I use to get the audio but not the pitcher. I have lodged a complaint with their helpline number in the month of November, next day two service persons Mr.Julius & Subhramanyam has come from the local LG's authorised service center checked the set and told me that a board inside the set was burnt and it will cost me around Rs.15000/-. Then he suggested me to go for a 4 yr Insurance which will cost me about Rs.10,000/- and this amount will cover the set for a period of 4 yrs up to any any amount. I asked him two days time, and mean while for a second opinion I have consulted a private electronic engineer and he informed me that a small component might have gone and that will cost around Rs.100/-. When I informed the same to the LG person he started blackmailing me that the belongs to LG company, and only LG service people knows better about their product. Somehow after one month he managed and forced me to go for insurance for 3 years which cost me around Rs.6650/-, and asked me to keep quite for 1 or 2 months so that the company people should not doubt about the insurance coverage. And after 2 months when I called the same person he was not responding to my phone, then again I have lodged a complaint with the helpline number the next day a service person from the same LG service center had come and simply replaced a tiny component and my TV was working. After this I have lodged a complaint in the helpline number and also at the local service center several times but no action was taken on this. Be careful other users of the LG products these guys are cheating us for the sake of their commission. Thank You very much.

With regards,

Jacob Samson V

I purchased an LG Split AC from AONE Services , Cannaught Garden ,Aurangabad.
It got installed on the very next day i.e 14 April 2010, However the installation persons were unskilled and they have installed it wrongly , to my dismay , the Air Conditioned makes very loud niose during operation .

I tried calling the installation person Mr Rauf from Pride Services , but all I got was fake promises of looking in the matter and nothing else

Details of the installation person : - Mr Rauf Pride Services , Aurangpura , Moti Mahal Building Aurangabad. 431001


Please look into the matter , as I feel helpless , any help will be highly appreciated.
thanks ,
Brahmbhatt Nikhil Prakash
contact no : [protected].

Dear Manager,

MANUFACTURING DEFECT WITH LG MOBILE (MODEL NO. KP 107, IMEL NO. [protected]

1. Refer to my earlier complaint wrt the subject issue emailed at [protected]@lgindia.com . There has been no response wrt my above complaint to LG customer care.

2. I am Commander Sanyukt Raina, Indian Naval Officer, posted at INS Shivaji, Lonavala. Following facts are stated below:-

(a) I had purchased a LG mobile MODEL NO. KP 107, IMEL NO. [protected] from Sai Electronics, Lonavala, near Pune on 24 Feb 2010.

(b) Within a period of 1 month (Early Apr 2010) the display of the phone went blank. I submitted the phone to the dealer for repairs. After approx. 10 days I was handed over the mobile post repairs and charged a sum of Rs 175/- (need to mention that the original cost of the mobile was 1300/-).

(c) Again on 27 Apr 2010, the display went blank. I understand by my experience that this defect during the warranty period must be a manufacturing one. Further, frequent failure of this phone has caused me inconvenience.

(d) The address and contact details written on my Tax invoice seems to be non-existent as nobody picks up the phone and two nos. are always switched off. The address of the LG Service centre is:-
Ritz Communication
Shop No. 10, A wing, Near Jai Ganesh,
Fame Multiplex, Akurdi, Pune – 433 020
Phone –[protected]no one picks up),[protected]Not responding), Mobile – [protected] (switched off)

(e) It is requested that necessary directives be issued to the concerned service centre in Pune and the dealer in Lonavla, if possible, to resolve the issue and issue me another piece.

(f) Request acknowledge this email. I am attaching copy of the Tax invoice.

Regards

Commander Sanyukt Raina
Indian Navy
Lonavla
[protected]
[protected]

I am given a complaint on 4/04/2010 for problem of refriegerator not working . But as an today i.e 21 days not clear the problem.
My destination from your service station 54Kms only.
we call to service station[protected] daily he told me tomorrow is regularly the work tomorrow.
LG products huge sale in Mahabubnagar district . But your service section is not speed.

Please clear the problem as early as possible.