LG Electronics Complaints & Reviews

I have purchased a LG KS 660 mobile hand set from UniverCell (Univercell telecommunication India Pvt Ltd. ) Velachery branch on 23.01.2010 for Rs 14930 including Rs 430 was also collected from me towards theft insurance .

Having purchased an expensive the handset( i was informed that the actual cost was 17300 but as an introduction offer it was discounted for 14500 ) , I was suprised to find that the touch pad was not very effective . It took a little more than resonable time to respond to the touch and was not working properly to my satisfaction.

However being house wife I gave myself time to understand its working and assumed that it possibly was due to my lack of adaptability. However to my suprise the functioning of the handset worsened progressivly over time and stopped functioning completely when I was forced to approch the dealer UniverCell.

I approched the dealer UniverCell at Velachery on 1st May 2010 ,from where I bought the hand set who after exmination of the hand set informed me that the touch pad was not working and hence they need to send this to the manufacturer LG Electronics for service and replacement of the touch pad . I handed over the handset to UniverCell on the same day compaining that I needed a replacement of a new hand set and was not willing to accept a repair and replacement of the parts.
(Service request form no 19497 dt 1.05.2010 issued by Univercell )

On monday the 3rd May 2010 , I received a call from Univercell informing me that they will be able to do only a service and not a replacement as the touch pad is only defctive and hence they will replace the touch pad and return the same mobile handset to me. I called LG Electronics to compalin that the instrument was defective and hence I required a replacement by a new hand set and was not willing to accept the repair and replacement , which i felt was lawfully due to me as UniverCell had sold me a defective hand set.

I need to have my mobile hand set replaced with a new handset as i have been cheated by UniverCell by selling me a defective hand set luring me with a discount offer of Rs 3000 at the time of sale , very well knowing the hand set was defective and also colluded with the manufacturer LG Electronics India Pvt. Ltd.

I purchased LG Model No.M237WA-PT.ATRZ 58 CM Colour LCD Monitor having Sr No..911NLBU004853 in November 09. I registered the purchase online on 30-11-09. I also received acknowledgement e-mail on 30-11-09 from [protected]@lgindia.com. Subsequently I sent DD no 488939 dted 31-12-09 payable at Delhi for Rs.199/- as per their instruction in email along with original barcoded lable of the Monitor and photocopy of receipt of purchase etc. as required by them.

I am still waiting for the Set-Top Box and Airtel connected promised by them.

Vilas L. Sawant
Mobile [protected]
Ph.[protected]/2556172.

Respected sir,


I have complained about my phone two times before on LG mobile's site but still i cant get ant proper response my problem is the service center of bharuch doesnt take any responsbiltty of mobile they damged the body and then said that the physical part of mobile is not canheble my phone is under warrntiy after sirvice the JAVA apllication are not running in my phone whish are runnning before sirvice they doesnt give any response they waste too much time they damaged my phones body and my phone's battery life is become very short after aall this things please sir take some action plz

I have LG Semi- automatic Washing machine (Model No.WP9221). I have taken AMC (Annual Maintainance contract) from LG Electronics India Pvt Ltd (HLP No.JD24806) for the period 08/07/09 to 07/07/10.
I have lodged a complaint with regard to the malfunctioning of the dryer tub via complain no. C[protected] dated 28.03.10.
Inspite of repeated follow ups no action has been taken by LG Electronics India Pvt Ltd.
Request your support.

Regards,
Sundeep Agarwal
C/ 201, Ambika Tower, Pump House
Andheri (E), Mumbai- 400093
M: [protected]

I have brought a LG Plasm TV 32 inches about a year ago, exactly after crossing the Warranty period my TV have developed a problem that is when the set is switched on I use to get the audio but not the pitcher. I have lodged a complaint with their helpline number in the month of November, next day two service persons Mr.Julius & Subhramanyam has come from the local LG's authorised service center checked the set and told me that a board inside the set was burnt and it will cost me around Rs.15000/-. Then he suggested me to go for a 4 yr Insurance which will cost me about Rs.10,000/- and this amount will cover the set for a period of 4 yrs up to any any amount. I asked him two days time, and mean while for a second opinion I have consulted a private electronic engineer and he informed me that a small component might have gone and that will cost around Rs.100/-. When I informed the same to the LG person he started blackmailing me that the belongs to LG company, and only LG service people knows better about their product. Somehow after one month he managed and forced me to go for insurance for 3 years which cost me around Rs.6650/-, and asked me to keep quite for 1 or 2 months so that the company people should not doubt about the insurance coverage. And after 2 months when I called the same person he was not responding to my phone, then again I have lodged a complaint with the helpline number the next day a service person from the same LG service center had come and simply replaced a tiny component and my TV was working. After this I have lodged a complaint in the helpline number and also at the local service center several times but no action was taken on this. Be careful other users of the LG products these guys are cheating us for the sake of their commission. Thank You very much.

With regards,

Jacob Samson V

I purchased an LG Split AC from AONE Services , Cannaught Garden ,Aurangabad.
It got installed on the very next day i.e 14 April 2010, However the installation persons were unskilled and they have installed it wrongly , to my dismay , the Air Conditioned makes very loud niose during operation .

I tried calling the installation person Mr Rauf from Pride Services , but all I got was fake promises of looking in the matter and nothing else

Details of the installation person : - Mr Rauf Pride Services , Aurangpura , Moti Mahal Building Aurangabad. 431001


Please look into the matter , as I feel helpless , any help will be highly appreciated.
thanks ,
Brahmbhatt Nikhil Prakash
contact no : [protected].

Dear Manager,

MANUFACTURING DEFECT WITH LG MOBILE (MODEL NO. KP 107, IMEL NO. [protected]

1. Refer to my earlier complaint wrt the subject issue emailed at [protected]@lgindia.com . There has been no response wrt my above complaint to LG customer care.

2. I am Commander Sanyukt Raina, Indian Naval Officer, posted at INS Shivaji, Lonavala. Following facts are stated below:-

(a) I had purchased a LG mobile MODEL NO. KP 107, IMEL NO. [protected] from Sai Electronics, Lonavala, near Pune on 24 Feb 2010.

(b) Within a period of 1 month (Early Apr 2010) the display of the phone went blank. I submitted the phone to the dealer for repairs. After approx. 10 days I was handed over the mobile post repairs and charged a sum of Rs 175/- (need to mention that the original cost of the mobile was 1300/-).

(c) Again on 27 Apr 2010, the display went blank. I understand by my experience that this defect during the warranty period must be a manufacturing one. Further, frequent failure of this phone has caused me inconvenience.

(d) The address and contact details written on my Tax invoice seems to be non-existent as nobody picks up the phone and two nos. are always switched off. The address of the LG Service centre is:-
Ritz Communication
Shop No. 10, A wing, Near Jai Ganesh,
Fame Multiplex, Akurdi, Pune – 433 020
Phone –[protected]no one picks up),[protected]Not responding), Mobile – [protected] (switched off)

(e) It is requested that necessary directives be issued to the concerned service centre in Pune and the dealer in Lonavla, if possible, to resolve the issue and issue me another piece.

(f) Request acknowledge this email. I am attaching copy of the Tax invoice.

Regards

Commander Sanyukt Raina
Indian Navy
Lonavla
[protected]
[protected]

I am given a complaint on 4/04/2010 for problem of refriegerator not working . But as an today i.e 21 days not clear the problem.
My destination from your service station 54Kms only.
we call to service station[protected] daily he told me tomorrow is regularly the work tomorrow.
LG products huge sale in Mahabubnagar district . But your service section is not speed.

Please clear the problem as early as possible.

I purchased L.Gsplit A.C 1.5 tonne on[protected] from vasanth and co. kumbakonam. After two months A.C failed It was rectified. After two months again the machine failed to cool. The service personnel took the indoor unit to the service centre and they told the fault rectified. Then also the cooling was less so I requested the company to replace AC unit with new one but there was no response. Again the remote failed they replaced the sensor. Now again the A.C failed to cool. I complained on[protected]. The service personnel attended and told that the coolling coil to be replaced. We feel sorry for the purchase of L.G AC and our hard earned money wasted. The L.G company doesnot care about my complaint and request. MY COMPLAINT NO IS [protected] L.G COMPANY SHOULD REPLACE BOTH INDOOR AND OUTDOOR UNITS OF A.C ASAGUL HAMEED Mobile Phone No [protected]

I had purchased a Window AC from Big Bazaar on 15.4.2010 (Model No. LWA5HW2DD1- 1.5 Ton) at a cost of Rs. 18,690. This AC was installed by LG's person on 17.4.2010. After installation when it was switched own by hin it was making lot of noice. He advised me to contact Customer Care and lodge a complaint. I immediately did so. My complaint was booked and I was given its No. C[protected]. Next day i.e. on 18.4.2010, Mr. Kamal, Engineer...

Hello,

I rescently bought a LG AC Split on 3rd Apr from Electronic Paradise(LG shoppe), W-297, G Block, Hari Nagar, Jail Road, New Delhi- 110058. Its been a month and the AC has a cooling problem caused due to the defective installation by the Service person, Pervez-mob number [protected]). We have already registered 2 complaints, caller id numbers- C-[protected] and C-[protected]).Since me and my wife are both working working therefore we could not afford to be there at home on weekdays and so we had requested the LG service people to make an exception for us to be there on a weekend so as to do the gas refill.

Due to the scorching heat of delhi it almost becomes intolerable,In spite of repeated calls there has been no call from their end and its really disheartening of the poor service provided by LG for exceptional cases.

The LG customer care number[protected]
3rd party service provider for LG- At Sector-7, Dwarka- Unique International- Number[protected].
Our details- Amita- [protected] and Arijit- [protected]

Dear Sir,

This is to bring to your kind attention that we have bought an LG window airconditioner 1.5 ton on the 18 of Aril'2009 from ELEC TRICITY SG-94,DLF GALLERIA,DLF-IV,GURGAON. The above mentioned airconditioner was installed at our residence on the 19th of april'09 around the afternoon and was running fine while installation.We were not been able to operate the airconditioner ever since the engineer left our place.We have made several complaints since then regarding the same to your call centre and also to Mr Joshi who claims to be the head engineer of LG india but suprisingly doesnt behave like one.

After repeated reminders one of the engineers was sent to our residence the nest day for finding out the problem. we were told by your staff that the front panel circuit is not working and so the problem has occured,at the same time we were also made to understand that the above mentioned part was out of stock in gurgaon and will need to be courired from NOida which would take a days time and we were assured that maximum of two working days will be taken to sort out the issue.To our suprise its been more than 5working days and the request is still unattended.We have had no solution for the same even after repeated request and stinkers to your staff.

Now after facing great difficuty in getting the issue resolved, with even higher disaapointment this is our last request to either replace the part which is not working at the earliest or replace the airconditioner whichever happens first failing which we will have to take the matter to consumer court for further assistance. Our complaint number for the above mentioned problem is C[protected] which is not being taken seriously.We are disappointed with the kind of service we have experienced from Lg india.Hope you would look in to the matter giving due consideration not only to the rising temprature in the city but also to the service issue we've had with your company.

Looking forward to your immediate attention.

regards,
Charu Arora
[protected]

My LG Split Ac have cooling problem, I made a complaint on March 28th, after one weak one person came and checked and inform me that its compressor problem, after that no one responding to my complaint. When i called the toll free number they told me that the previous complaint was not taken into account, new complaint should be registered. As per his instructions i made the fresh complaint again on 7th April 2010 with the complaint reg no C[protected]. Even after made the fresh complaint no one turned till 9th April, again i called the toll free number, around 5pm one person came and attend my complaint and said its compressor problem and went away, After calling them everyday, finally one man came and took the AC for repair and delivered back on 20th April, again i start calling them to fix the AC. Waited for 2 days no one came to fix it, again i called them, on 22nd April around 3pm two people came and fix the AC and told me my stabilizer is not working,hence they gave the direct connection, after they went i found still my AC is not working, every one second the compressor getting off, not working at all. By the time i called the stabilizer mechanic to check my stabilizer and found my stabilizer is working fine.
24th Morning i called them and told about my problem. They said it is because my stabilizer is not working , i answered them that i already checked my stabilizer and its working fine. Then he told me i am using single booster stabilizer and i have to purchase double booster stabilizer. I told them without stabilizer i am facing the same problem. (My area current output 240-245 v, no low voltage problem)
Still waiting some one come and rectify my AC problem.
Very Poor service, No response if i call the Direct service center, In fact no one is attend the phone if you call them even in cell number. Only toll free number is responsive but no action.
Almost one month nothing had been done from the LG SERVICE CENTER
Totally Desperate and highly dissatisfied about the service provided by LG,
LG brings not smiley face it made my face long

Philip Zachariah

I had purchased LG LCD TV on 03.02.2008 on installment basis from Reliance Mart through Citifinancial Co. in Jamnagar. Total cost of TV was Rs. 30850/-. While time of purchasing I has made a pyement of Rs. 6170/- from my credit card and for balance amount i had deposited 08 cheques of ICICI bank amounting Rs. 3085/- each to the mart. For eight months amount was deducted from my saving account in ICICI and consumer loan was comleted.

Now I have applied for Hoam loan in SBI and comleted the formality for that but CBILL has genarated the query about my consumer loan. Accoring to them my installment for the TV are still pending and they rquested for depositing the closure letter for the same for processing the home loan. I inqured with citifinancial and confirmed me that my consumer loan No. 14646292 stand close and also forwarded the closure letter to me. I have deposited the same letter in SBI but the CBILL section still showing it pending in my account even after depositing the letter.
Request kindly look into the matter so that my application for hoam loan can be processed imediately.

To
Moon B shin
MD
LGEIL.

Hi.,

I am Athiaman, an unfortunate customer who have bought two split A/C from LG.,

I have called your support toll free no. on 16th April to request for shifting of my A/C's to another location as I m shifting my residence from Purasaiwalkam to Ashok Nagar. My ticket no. is C[protected].,

I was told by the team that the service engineers will call me on the same day and would do the dismantling on the same day so that I could shift with my movers and Packers the next day, and they will come back to the new residence to install the same.,

there had been no calls from anyone from LG service neither any engineer visited the place...its been the 6th day today and yet i find no improvement in the situation, I need to call the toll free no., give my ticket no., explain the case, and still no response...

Just because i have chosen to buy LG A/C's I have been paying rent for last 5 days because of the fact that your guys did not turn up for what has been committed to the customer, neither had the courtesy to inform that it is not happening..all the things except A/Cs have been moved by the packers and movers...now i need to pay through my nose for your service team to shift the same..

I really wonder whether do you understand the meaning of the word customer and service or is it a joke???

Your support team thinks that they are doing a charity by answering our calls for service...Everybody thinks that the customer is a fool to choose LG products...

I have always admired LG as a company and its products....but now I think its a company filled with people who have no regards for customer service..its a shame to the company..

I dont think I would buy an LG product ever in my life time...

thanks for making the customers understand their mistakes of choosing LG products.,

Athiaman
[protected]

Dear Sir

I will like to bring to your notice the mental agony and harassment caused by local LG dealer, Service centre and LG office at Ranchi.

I have purchased A Split AC - 5 star ( Model No.LSA5AB5VT1)) from Kamalia Sales, Ranchi ( Contact No.[protected]. He supplied with 3 parts Indoor Unit, Outdoor Unit and Installation kit (5 star).

The service engineers from LG service centre came to install the AC on April 6, 2010 at 1000 hrs. They struggled to install it ( I stay in 2nd floor). After struggling for 5 hrs at 1500 hrs, they failed in their attempt and a broke a part of the Indoor Unit. Under instruction from the service centre, they tried to weld the original part. I stopped them from doing so. In the meantime, due their struggle, the installation kit was damaged. So I requested the dealer to send another set of Indoor Unit and installation Kit (5 star).

The next day on April 7, 2010, the dealer sent an indoor unit and installation kit (2/3 star). Another set of service engineers came to install it. But they were unable as the installation kit was not of 5 star. The dealer told me to contact service centre, who promised to send installation kit of 5 star. The service centre purchased pipe from market and sent them as Genuine LG installation Kit, which I refused to accept. The seal of installation kit was tempered with ( it is mentioned Please do not accept the kit , if seal is broken). The service engineers left without installing the AC.

The dealer promised to supply the installation kit (5 star) by April 12, 2010. When the dealer failed to supply, I contacted the LG Office (Mr Ujjwal) on the same day i.e. April 12, 2010, who promised to supply the kit by April 15, 2010.

But till today (April 17, 2010) the kit has not been supplied and installation is incomplete. My family is suffering.

In the meantime I lodged complaint on the toll free number[protected]. I was given complaint numbers (C[protected] and C[protected]). Unfortunately both the complaints have been closed without being redressed. I think your complaint redressal system is not customer-friendly.

I would again like to mention that the service engineers are supposed to seal the hole, they create for installation ( it is mentioned in your brochure), But, when requested they are refusing to do so.

Now I have no option, but to refund the AC at the earliest and get by money back

For me, LG stands for Life is NOT Good (instead of Life is Good)

I hope you will look into the matter and contact me at the earliest

with regards,

(Sidhartha Sekhar Das)
A-42, SAIL Satellite Township
Ranchi-834004
[protected]

Sir,
I purchased Window AC of LG Company model No.5hw2ddi sl. no.906n2cpoo4915 From LG's authorized dealer M/s Bharat Sales Corporation, Canntt., [Sadar], Lucknow, U.P. in July 2009 but since after purchase, it is not working properly and the Dealer is not attending complaints properly, till day, hence this complaint to you. You are requested that kindly look after my complaint and removed the defect therein, failing which Having no alternate I will be compelled to file complaint in COnsumer Forum COurt.
Thanks,
Smt. Pratihba Asthana, wife Ajit Asthana,
C-158, Sector-1, Mahanagar, Lucknow, U.P.,
Phone-[protected],
Waiting for your positive response.

Dear Concern

Here I am not at all satisfied with LG Electronics India Pvt Ltd, as last month I made a payment as a AMC ( Annual Maintainence Charges) of Rs 4080 for two years for my split A/c n now after one month there is leakage of gas into it.And I made a complaint for the same on 14 April n they took my outer machinery on 16th, friday n till that day to today they simple making me fool that we will return today or tomm.I am really sick from them n i really made many calls to them but no response was received from them.And They gave me two nos also, one is switched off n other was always busy. Once I talked to his Manager sunil, but not not given me any status.Now I don't want any service from them n returned my amount back as i am fed up from this Lg service centre people.

Please Help me/ advice me for the same.

Regards
Customer id: C[protected]
Naveen Kumar Rana
Mob: [protected]

This is regards to my complaint C- [protected] which has been logged on 15th April10 to repair my washing machine, after more the 5 follwoup your service executive has turned up to house and said i can't repare it as some senior engineer will come with specific part and will repair .

After again more than 5 follow up that so called senior person came ,changed the motor and charged Rs 1200/- and gone away , after that next day morning we tried to use the machine it was not working , After that I have been following on your service center number [protected]-tried more than 100 times phone was never picked up , other number given by your call center was [protected] Shruiti , tried more then 50 time never picked up .

Pls confirm are you going to do something or your executive has gone away with the money .

Regards

KP Chauhan
[protected]

The said TV is about 10 years old. The picture quality is absolutely fine. For the last one year there is a problem in sound system. The cable socket have some problem. The sound goes off suddenly and after pushing the cable socket very hard the sound comes in a distorted manner. I have made a complain earlier and your service engineer attended the problem 3 months back and my TV Set was running properly without any sound disturbance for a week but the problem started again with the sound. I would request you to kindly send the service engineer at the earliest to solve the problem once for all.

I would be higly obliged if you do the needful.

Thanking you,

Regards,
Amlan Dutta