LG Electronics Complaints & Reviews

Hello,

I rescently bought a LG AC Split on 3rd Apr from Electronic Paradise(LG shoppe), W-297, G Block, Hari Nagar, Jail Road, New Delhi- 110058. Its been a month and the AC has a cooling problem caused due to the defective installation by the Service person, Pervez-mob number [protected]). We have already registered 2 complaints, caller id numbers- C-[protected] and C-[protected]).Since me and my wife are both working working therefore we could not afford to be there at home on weekdays and so we had requested the LG service people to make an exception for us to be there on a weekend so as to do the gas refill.

Due to the scorching heat of delhi it almost becomes intolerable,In spite of repeated calls there has been no call from their end and its really disheartening of the poor service provided by LG for exceptional cases.

The LG customer care number[protected]
3rd party service provider for LG- At Sector-7, Dwarka- Unique International- Number[protected].
Our details- Amita- [protected] and Arijit- [protected]

Dear Sir,

This is to bring to your kind attention that we have bought an LG window airconditioner 1.5 ton on the 18 of Aril'2009 from ELEC TRICITY SG-94,DLF GALLERIA,DLF-IV,GURGAON. The above mentioned airconditioner was installed at our residence on the 19th of april'09 around the afternoon and was running fine while installation.We were not been able to operate the airconditioner ever since the engineer left our place.We have made several complaints since then regarding the same to your call centre and also to Mr Joshi who claims to be the head engineer of LG india but suprisingly doesnt behave like one.

After repeated reminders one of the engineers was sent to our residence the nest day for finding out the problem. we were told by your staff that the front panel circuit is not working and so the problem has occured,at the same time we were also made to understand that the above mentioned part was out of stock in gurgaon and will need to be courired from NOida which would take a days time and we were assured that maximum of two working days will be taken to sort out the issue.To our suprise its been more than 5working days and the request is still unattended.We have had no solution for the same even after repeated request and stinkers to your staff.

Now after facing great difficuty in getting the issue resolved, with even higher disaapointment this is our last request to either replace the part which is not working at the earliest or replace the airconditioner whichever happens first failing which we will have to take the matter to consumer court for further assistance. Our complaint number for the above mentioned problem is C[protected] which is not being taken seriously.We are disappointed with the kind of service we have experienced from Lg india.Hope you would look in to the matter giving due consideration not only to the rising temprature in the city but also to the service issue we've had with your company.

Looking forward to your immediate attention.

regards,
Charu Arora
[protected]

My LG Split Ac have cooling problem, I made a complaint on March 28th, after one weak one person came and checked and inform me that its compressor problem, after that no one responding to my complaint. When i called the toll free number they told me that the previous complaint was not taken into account, new complaint should be registered. As per his instructions i made the fresh complaint again on 7th April 2010 with the complaint reg no C[protected]. Even after made the fresh complaint no one turned till 9th April, again i called the toll free number, around 5pm one person came and attend my complaint and said its compressor problem and went away, After calling them everyday, finally one man came and took the AC for repair and delivered back on 20th April, again i start calling them to fix the AC. Waited for 2 days no one came to fix it, again i called them, on 22nd April around 3pm two people came and fix the AC and told me my stabilizer is not working,hence they gave the direct connection, after they went i found still my AC is not working, every one second the compressor getting off, not working at all. By the time i called the stabilizer mechanic to check my stabilizer and found my stabilizer is working fine.
24th Morning i called them and told about my problem. They said it is because my stabilizer is not working , i answered them that i already checked my stabilizer and its working fine. Then he told me i am using single booster stabilizer and i have to purchase double booster stabilizer. I told them without stabilizer i am facing the same problem. (My area current output 240-245 v, no low voltage problem)
Still waiting some one come and rectify my AC problem.
Very Poor service, No response if i call the Direct service center, In fact no one is attend the phone if you call them even in cell number. Only toll free number is responsive but no action.
Almost one month nothing had been done from the LG SERVICE CENTER
Totally Desperate and highly dissatisfied about the service provided by LG,
LG brings not smiley face it made my face long

Philip Zachariah

I had purchased LG LCD TV on 03.02.2008 on installment basis from Reliance Mart through Citifinancial Co. in Jamnagar. Total cost of TV was Rs. 30850/-. While time of purchasing I has made a pyement of Rs. 6170/- from my credit card and for balance amount i had deposited 08 cheques of ICICI bank amounting Rs. 3085/- each to the mart. For eight months amount was deducted from my saving account in ICICI and consumer loan was comleted.

Now I have applied for Hoam loan in SBI and comleted the formality for that but CBILL has genarated the query about my consumer loan. Accoring to them my installment for the TV are still pending and they rquested for depositing the closure letter for the same for processing the home loan. I inqured with citifinancial and confirmed me that my consumer loan No. 14646292 stand close and also forwarded the closure letter to me. I have deposited the same letter in SBI but the CBILL section still showing it pending in my account even after depositing the letter.
Request kindly look into the matter so that my application for hoam loan can be processed imediately.

To
Moon B shin
MD
LGEIL.

Hi.,

I am Athiaman, an unfortunate customer who have bought two split A/C from LG.,

I have called your support toll free no. on 16th April to request for shifting of my A/C's to another location as I m shifting my residence from Purasaiwalkam to Ashok Nagar. My ticket no. is C[protected].,

I was told by the team that the service engineers will call me on the same day and would do the dismantling on the same day so that I could shift with my movers and Packers the next day, and they will come back to the new residence to install the same.,

there had been no calls from anyone from LG service neither any engineer visited the place...its been the 6th day today and yet i find no improvement in the situation, I need to call the toll free no., give my ticket no., explain the case, and still no response...

Just because i have chosen to buy LG A/C's I have been paying rent for last 5 days because of the fact that your guys did not turn up for what has been committed to the customer, neither had the courtesy to inform that it is not happening..all the things except A/Cs have been moved by the packers and movers...now i need to pay through my nose for your service team to shift the same..

I really wonder whether do you understand the meaning of the word customer and service or is it a joke???

Your support team thinks that they are doing a charity by answering our calls for service...Everybody thinks that the customer is a fool to choose LG products...

I have always admired LG as a company and its products....but now I think its a company filled with people who have no regards for customer service..its a shame to the company..

I dont think I would buy an LG product ever in my life time...

thanks for making the customers understand their mistakes of choosing LG products.,

Athiaman
[protected]

Dear Sir

I will like to bring to your notice the mental agony and harassment caused by local LG dealer, Service centre and LG office at Ranchi.

I have purchased A Split AC - 5 star ( Model No.LSA5AB5VT1)) from Kamalia Sales, Ranchi ( Contact No.[protected]. He supplied with 3 parts Indoor Unit, Outdoor Unit and Installation kit (5 star).

The service engineers from LG service centre came to install the AC on April 6, 2010 at 1000 hrs. They struggled to install it ( I stay in 2nd floor). After struggling for 5 hrs at 1500 hrs, they failed in their attempt and a broke a part of the Indoor Unit. Under instruction from the service centre, they tried to weld the original part. I stopped them from doing so. In the meantime, due their struggle, the installation kit was damaged. So I requested the dealer to send another set of Indoor Unit and installation Kit (5 star).

The next day on April 7, 2010, the dealer sent an indoor unit and installation kit (2/3 star). Another set of service engineers came to install it. But they were unable as the installation kit was not of 5 star. The dealer told me to contact service centre, who promised to send installation kit of 5 star. The service centre purchased pipe from market and sent them as Genuine LG installation Kit, which I refused to accept. The seal of installation kit was tempered with ( it is mentioned Please do not accept the kit , if seal is broken). The service engineers left without installing the AC.

The dealer promised to supply the installation kit (5 star) by April 12, 2010. When the dealer failed to supply, I contacted the LG Office (Mr Ujjwal) on the same day i.e. April 12, 2010, who promised to supply the kit by April 15, 2010.

But till today (April 17, 2010) the kit has not been supplied and installation is incomplete. My family is suffering.

In the meantime I lodged complaint on the toll free number[protected]. I was given complaint numbers (C[protected] and C[protected]). Unfortunately both the complaints have been closed without being redressed. I think your complaint redressal system is not customer-friendly.

I would again like to mention that the service engineers are supposed to seal the hole, they create for installation ( it is mentioned in your brochure), But, when requested they are refusing to do so.

Now I have no option, but to refund the AC at the earliest and get by money back

For me, LG stands for Life is NOT Good (instead of Life is Good)

I hope you will look into the matter and contact me at the earliest

with regards,

(Sidhartha Sekhar Das)
A-42, SAIL Satellite Township
Ranchi-834004
[protected]

Sir,
I purchased Window AC of LG Company model No.5hw2ddi sl. no.906n2cpoo4915 From LG's authorized dealer M/s Bharat Sales Corporation, Canntt., [Sadar], Lucknow, U.P. in July 2009 but since after purchase, it is not working properly and the Dealer is not attending complaints properly, till day, hence this complaint to you. You are requested that kindly look after my complaint and removed the defect therein, failing which Having no alternate I will be compelled to file complaint in COnsumer Forum COurt.
Thanks,
Smt. Pratihba Asthana, wife Ajit Asthana,
C-158, Sector-1, Mahanagar, Lucknow, U.P.,
Phone-[protected],
Waiting for your positive response.

Dear Concern

Here I am not at all satisfied with LG Electronics India Pvt Ltd, as last month I made a payment as a AMC ( Annual Maintainence Charges) of Rs 4080 for two years for my split A/c n now after one month there is leakage of gas into it.And I made a complaint for the same on 14 April n they took my outer machinery on 16th, friday n till that day to today they simple making me fool that we will return today or tomm.I am really sick from them n i really made many calls to them but no response was received from them.And They gave me two nos also, one is switched off n other was always busy. Once I talked to his Manager sunil, but not not given me any status.Now I don't want any service from them n returned my amount back as i am fed up from this Lg service centre people.

Please Help me/ advice me for the same.

Regards
Customer id: C[protected]
Naveen Kumar Rana
Mob: [protected]

This is regards to my complaint C- [protected] which has been logged on 15th April10 to repair my washing machine, after more the 5 follwoup your service executive has turned up to house and said i can't repare it as some senior engineer will come with specific part and will repair .

After again more than 5 follow up that so called senior person came ,changed the motor and charged Rs 1200/- and gone away , after that next day morning we tried to use the machine it was not working , After that I have been following on your service center number [protected]-tried more than 100 times phone was never picked up , other number given by your call center was [protected] Shruiti , tried more then 50 time never picked up .

Pls confirm are you going to do something or your executive has gone away with the money .

Regards

KP Chauhan
[protected]

The said TV is about 10 years old. The picture quality is absolutely fine. For the last one year there is a problem in sound system. The cable socket have some problem. The sound goes off suddenly and after pushing the cable socket very hard the sound comes in a distorted manner. I have made a complain earlier and your service engineer attended the problem 3 months back and my TV Set was running properly without any sound disturbance for a week but the problem started again with the sound. I would request you to kindly send the service engineer at the earliest to solve the problem once for all.

I would be higly obliged if you do the needful.

Thanking you,

Regards,
Amlan Dutta

Dear LG,

I am one of the unsatisfied, poor, terrible customer of LG. Why i am saying this you will understand from below.

I own a LG Plasma TV model: LG 32PC5RV from August 2008 at a price of 33,000/- through employee referral from a friend who was working LG factory in Pune.

My Plasma started giving problem of switching on (no display) from January 2010 and i visited nearest showroom and told them this and they said that they will launch a complaint for service.

It was on 9th Jan 2010 my first complaint 1. C[protected] was filed with my mobile no [protected].

The service guy from fatorda service franchise, Madgaon, Goa (mobile no:[protected]) visited my home after 2 weeks by end of Jan and shocked me that my power PCB board and display PCB board are failed for no reason and i have to pay 7,000/- to replace them since my warranty was only for an year.

I said ok and he book to get the service parts and he came back around 12th Feb and he opened fixed the card and found that it was not the right part number he has to fix.

Now he again logged in complaint number 2. C[protected] over my original complaint number for getting the new service parts.

he came back around 15th March and he opened fixed the card and found that it was not the right part number he has to fix.

Now he again logged in complaint number 3. C[protected] over second complaint number for getting the new service parts.

Until today i have no answers or calls from the service office in spite of calling him and the fatorda service franchise on regular basis,

Finally i was able to catch up with fatorda service franchise today and to worsen the situation they said the service franchise has been sold to some new one and they will contact me further. So it will take another 3 weeks because the parts got by current service franchise will go back to head office of LG.

So the end result is
1. me waiting from 9th Jan 2010 until today and how long i know to watch TV.
2. LG has poor service network with persons doesn't know part numbers
3. In spite of all these 4.5 months of delay i have to pay 7000 Rs.

Please let me know thru mail or call me to my new number [protected] when i will get my TV back to vision.

Sad regards,

Kannan Krishnan
+91 [protected]

my window a/c system to be serviced and have some noise.
Flag this messageRe: Fw: Service request regarding a/c and colour tv not working properly.Tuesday, April 20, 2010 12:00 PM
From: "sanjeev singh" <[protected]@yahoo.com>View contact detailsTo: [protected]@lgindia.comDear Rupa,
I m suffering till my a/c was not working due what reason i dont know , i had allready registered fifth times complain for as same.
I want share about ur lg service 2 1 1, and about ur service person they came last 20 days back he said ur a/c compressor was faulty has to be replaaced and u have to pay 2000 for a/c gas. then i said why i have to so much amt as per technically gas charging is part of a/c compressor replacement and a/c gas can be recovred, so that i also want to know what is the prosdure/ warranty terms and conditon and most im portant is time to replace a/c compressor.
As a consumer i fan of lg india products periviosly, till time i m waiting for a/c repaire last one months because i cant do any thing only i have to wait ur diplomatic / buaracatic service person.

Thanks,
sanjeev singh

PLS LOOK IN TO MATTER URGENTLY IN THIS HOT SEASON
Again i m requesting .............................................................

--- On Wed, 3/24/10, [protected]@lgindia.com <[protected]@lgindia.com> wrote:

i m gunveer singh from ludhiana .my AC is not working proply . I CAll u on ur giving no. on front of ac. bt it;s allways busy . ur service is too bad
my mob no. is [protected]
add. is hno. 435 gobindpura millerganj ldh.....

so as soon as possilbe call me or come home serviced my ac
for lg.

Honorable Sir/Madan,
i regstered my complaint to customer care number of LG Electronics on 15/3/2010 at their Number [protected] that my Refregerator is not working and had cooling problem, the engineer visited and asked me to get the Compressor changed.
on 17/3/2010 the company changed the compressor and charged Rupees3790.00 from me and gave the Gureentee card of one year, the very next day the cooling again fails and i again registered the complaint and they again promise me that they will send the executive, the next day the executive visited and checked and said that they will call the senior tomorrow and my problem will be sorted out and this conversation continued till date, i had registered 4 times with customer care and i waits for them but no one comes, i even lost my 8 working days in waiting for them which result in big loss as i am an Engineer and a project manager in a Construction company.
i gets the sms and calls regularly but no one had sorted out my problem, i only get one reply from the customer care and the other persons of LG Electronics that with in 24 hours my problem will be sorted out but till now, i am waiting for them and no step was taken.even i send e-mail to them but their reply is the same that with in 24 hours they will sort out my problem but no action from them.
i resuect you to please take a strict action against them as i not even lost the price of new compressor but also lost 8 working days salary and needless to say abut my tension as in this heat how to bear, you can imagine.
sir/madam please take a very strict action against them
Regards
Khalid

Dear Sir / Madam,

Subject – Pathetic service by LG …

I had bought a 26 inch LCD TV on 22nd July 2007.
Model – 26LC2R-TJ
Serial Number – 702SRJW1U892

Being from the IT industry I understand the value of warranty and I extended the warranty for three years.
AMC Details
Booklet No. – JA 09232
Received by – Jitendra Dalwale
Start Date - 12th Dec 2009.
End Date – 11th Dec 2012

Suddenly in February 2010 we discovered that there was a thin blue line at the middle of the screen , and I immediately raised a complaint against it.
Complaint number – CI [protected]

I have been following up with LG for more than two and half months now and always received improper answers.
Today morning I received a call from the service center and the lady told me that I will get 55 % of the cost back…

What is this? , what kind of service is this?
what is the significance of the warranty that I extended? ,

If LG has stopped production of that model its LG’s problem , and not mine.
In that case you should have recommended me not to extend the AMC contract…. Why did I unnecessarily pay money for something that is not adding any value?


Regards,
Sachin Varpe

I FEEL I HAVE BEEN CHEATED BY BOTH THE COMPANY LG & KOHINOOR TELE VIDEO.

I have bought a Refrigerator from Kohinoor Tele Video (Make – LG, Model : GL-478YTX) on 26th March 2010 and specified them about the product, should be sealed packed & in tag. On which the dealer said the same pc is not available and probably it will take another a week. And all of sudden the same product was delivered to me on 28th March 2010. On receiving the product I encountered few defect in the LG Refrigerator but the major problem was the gasket sealant was peeled off from one side. On to which the dealer said that it is not an issue it is suppose to be like that, but to my curiosity I have raised the same question to the person who came for a demo from LG. He said, Sir it is a defect pc and for the same you can call for a replacement.
After that I have been asked to run pillar to post for the replacement for the LG Refrigerator but till date I have no idea weather I will be getting a replacement for the same or not, if yes than by when………….

Request to all dear friend… Kindly do not purchase any product from Kohinoor Tele Video, coz I am not the only unsatisfied customer there are many. Specially the after sales service is very very bad & the management.

I Have lodge the complain on 13th April 2010, through your authorised dealer Ajay Electronic Satna and They register the complain and inform us Service call regd. no 4132922.

I have also talk to Call centre, and according to them on 17th the service engineer may attened the complain. But Sorry to inform you No one is attending the complain.

NOW PLEASE TELL ME WHY PEOPLE WILL BUY THE LG PRODUCTS, WHERE WE PEOPLE DO NOT GET THE PROPER SERVICE FROM LG.


DO YOU THINK WE WILL GET PROPER SERVICE- IF SO PLEASE JUSTIFY.
REGARDS
SWAPAN SARKAR

MOBILE NO -[protected]

we had purchased a lg 15" tft monitor.There is some problem in display in moniter. there have some horizontal lines in the display.

Complaint No : [protected]
Name : Madhava Vemuri
Complaint : 29 inch, Golden Eye TV suddenly stopped working

I have raised this complaint one month ago and immediately a person from LG had a look at the TV and said some part has to be replaced. After that there has been no response from LG despite my trying to contact them many times.

After hue and cry, one of their person called me and said getting parts for 8 yrs old TV is difficult. This surprised me all the more because, is LG expecting their products not to last for 8 years also..? OR do they think customers should discard their TVs very frequently..?

I had always been loyal to Brand LG. They betrayed my trust. No more LG for me.

LG service center

Regarding with the LG Service center request id: C[protected]..No reply from the technician. I was keep on calling the for past ten days Mr Singh & Vimesh Contact No.[protected],[protected] people from Jamiex service center not responding when the request was raised...its very poor response...no solutions nothing has been done..

Very Poor Service...Highly Dissatisfied.