LG Electronics Complaints & Reviews

Dear LG,

I am one of the unsatisfied, poor, terrible customer of LG. Why i am saying this you will understand from below.

I own a LG Plasma TV model: LG 32PC5RV from August 2008 at a price of 33,000/- through employee referral from a friend who was working LG factory in Pune.

My Plasma started giving problem of switching on (no display) from January 2010 and i visited nearest showroom and told them this and they said that they will launch a complaint for service.

It was on 9th Jan 2010 my first complaint 1. C[protected] was filed with my mobile no [protected].

The service guy from fatorda service franchise, Madgaon, Goa (mobile no:[protected]) visited my home after 2 weeks by end of Jan and shocked me that my power PCB board and display PCB board are failed for no reason and i have to pay 7,000/- to replace them since my warranty was only for an year.

I said ok and he book to get the service parts and he came back around 12th Feb and he opened fixed the card and found that it was not the right part number he has to fix.

Now he again logged in complaint number 2. C[protected] over my original complaint number for getting the new service parts.

he came back around 15th March and he opened fixed the card and found that it was not the right part number he has to fix.

Now he again logged in complaint number 3. C[protected] over second complaint number for getting the new service parts.

Until today i have no answers or calls from the service office in spite of calling him and the fatorda service franchise on regular basis,

Finally i was able to catch up with fatorda service franchise today and to worsen the situation they said the service franchise has been sold to some new one and they will contact me further. So it will take another 3 weeks because the parts got by current service franchise will go back to head office of LG.

So the end result is
1. me waiting from 9th Jan 2010 until today and how long i know to watch TV.
2. LG has poor service network with persons doesn't know part numbers
3. In spite of all these 4.5 months of delay i have to pay 7000 Rs.

Please let me know thru mail or call me to my new number [protected] when i will get my TV back to vision.

Sad regards,

Kannan Krishnan
+91 [protected]

my window a/c system to be serviced and have some noise.
Flag this messageRe: Fw: Service request regarding a/c and colour tv not working properly.Tuesday, April 20, 2010 12:00 PM
From: "sanjeev singh" <[protected]@yahoo.com>View contact detailsTo: [protected]@lgindia.comDear Rupa,
I m suffering till my a/c was not working due what reason i dont know , i had allready registered fifth times complain for as same.
I want share about ur lg service 2 1 1, and about ur service person they came last 20 days back he said ur a/c compressor was faulty has to be replaaced and u have to pay 2000 for a/c gas. then i said why i have to so much amt as per technically gas charging is part of a/c compressor replacement and a/c gas can be recovred, so that i also want to know what is the prosdure/ warranty terms and conditon and most im portant is time to replace a/c compressor.
As a consumer i fan of lg india products periviosly, till time i m waiting for a/c repaire last one months because i cant do any thing only i have to wait ur diplomatic / buaracatic service person.

Thanks,
sanjeev singh

PLS LOOK IN TO MATTER URGENTLY IN THIS HOT SEASON
Again i m requesting .............................................................

--- On Wed, 3/24/10, [protected]@lgindia.com <[protected]@lgindia.com> wrote:

i m gunveer singh from ludhiana .my AC is not working proply . I CAll u on ur giving no. on front of ac. bt it;s allways busy . ur service is too bad
my mob no. is [protected]
add. is hno. 435 gobindpura millerganj ldh.....

so as soon as possilbe call me or come home serviced my ac
for lg.

Honorable Sir/Madan,
i regstered my complaint to customer care number of LG Electronics on 15/3/2010 at their Number [protected] that my Refregerator is not working and had cooling problem, the engineer visited and asked me to get the Compressor changed.
on 17/3/2010 the company changed the compressor and charged Rupees3790.00 from me and gave the Gureentee card of one year, the very next day the cooling again fails and i again registered the complaint and they again promise me that they will send the executive, the next day the executive visited and checked and said that they will call the senior tomorrow and my problem will be sorted out and this conversation continued till date, i had registered 4 times with customer care and i waits for them but no one comes, i even lost my 8 working days in waiting for them which result in big loss as i am an Engineer and a project manager in a Construction company.
i gets the sms and calls regularly but no one had sorted out my problem, i only get one reply from the customer care and the other persons of LG Electronics that with in 24 hours my problem will be sorted out but till now, i am waiting for them and no step was taken.even i send e-mail to them but their reply is the same that with in 24 hours they will sort out my problem but no action from them.
i resuect you to please take a strict action against them as i not even lost the price of new compressor but also lost 8 working days salary and needless to say abut my tension as in this heat how to bear, you can imagine.
sir/madam please take a very strict action against them
Regards
Khalid

Dear Sir / Madam,

Subject – Pathetic service by LG …

I had bought a 26 inch LCD TV on 22nd July 2007.
Model – 26LC2R-TJ
Serial Number – 702SRJW1U892

Being from the IT industry I understand the value of warranty and I extended the warranty for three years.
AMC Details
Booklet No. – JA 09232
Received by – Jitendra Dalwale
Start Date - 12th Dec 2009.
End Date – 11th Dec 2012

Suddenly in February 2010 we discovered that there was a thin blue line at the middle of the screen , and I immediately raised a complaint against it.
Complaint number – CI [protected]

I have been following up with LG for more than two and half months now and always received improper answers.
Today morning I received a call from the service center and the lady told me that I will get 55 % of the cost back…

What is this? , what kind of service is this?
what is the significance of the warranty that I extended? ,

If LG has stopped production of that model its LG’s problem , and not mine.
In that case you should have recommended me not to extend the AMC contract…. Why did I unnecessarily pay money for something that is not adding any value?


Regards,
Sachin Varpe

I FEEL I HAVE BEEN CHEATED BY BOTH THE COMPANY LG & KOHINOOR TELE VIDEO.

I have bought a Refrigerator from Kohinoor Tele Video (Make – LG, Model : GL-478YTX) on 26th March 2010 and specified them about the product, should be sealed packed & in tag. On which the dealer said the same pc is not available and probably it will take another a week. And all of sudden the same product was delivered to me on 28th March 2010. On receiving the product I encountered few defect in the LG Refrigerator but the major problem was the gasket sealant was peeled off from one side. On to which the dealer said that it is not an issue it is suppose to be like that, but to my curiosity I have raised the same question to the person who came for a demo from LG. He said, Sir it is a defect pc and for the same you can call for a replacement.
After that I have been asked to run pillar to post for the replacement for the LG Refrigerator but till date I have no idea weather I will be getting a replacement for the same or not, if yes than by when………….

Request to all dear friend… Kindly do not purchase any product from Kohinoor Tele Video, coz I am not the only unsatisfied customer there are many. Specially the after sales service is very very bad & the management.

I Have lodge the complain on 13th April 2010, through your authorised dealer Ajay Electronic Satna and They register the complain and inform us Service call regd. no 4132922.

I have also talk to Call centre, and according to them on 17th the service engineer may attened the complain. But Sorry to inform you No one is attending the complain.

NOW PLEASE TELL ME WHY PEOPLE WILL BUY THE LG PRODUCTS, WHERE WE PEOPLE DO NOT GET THE PROPER SERVICE FROM LG.


DO YOU THINK WE WILL GET PROPER SERVICE- IF SO PLEASE JUSTIFY.
REGARDS
SWAPAN SARKAR

MOBILE NO -[protected]

we had purchased a lg 15" tft monitor.There is some problem in display in moniter. there have some horizontal lines in the display.

Complaint No : [protected]
Name : Madhava Vemuri
Complaint : 29 inch, Golden Eye TV suddenly stopped working

I have raised this complaint one month ago and immediately a person from LG had a look at the TV and said some part has to be replaced. After that there has been no response from LG despite my trying to contact them many times.

After hue and cry, one of their person called me and said getting parts for 8 yrs old TV is difficult. This surprised me all the more because, is LG expecting their products not to last for 8 years also..? OR do they think customers should discard their TVs very frequently..?

I had always been loyal to Brand LG. They betrayed my trust. No more LG for me.

LG service center

Regarding with the LG Service center request id: C[protected]..No reply from the technician. I was keep on calling the for past ten days Mr Singh & Vimesh Contact No.[protected],[protected] people from Jamiex service center not responding when the request was raised...its very poor response...no solutions nothing has been done..

Very Poor Service...Highly Dissatisfied.

Sir,

Here by informing that, I have been booked a LCD TV/ Make: LG/ Model:42LH60YR , in M/s Girias Investment pvt ltd, Mahalingapuram high road ,chennai Bill No:CS/TNR/14452 dated 24.03.2010. on that day Airtel DTH Connection free offer has been given . LCD TV delivered on 27.04.2010 along with Airtel digital TV activation voucher card sl.no:[protected]/ based on registration procedure , I was registered and received the customer ID No:[protected] and also recharge voucher worth a minimum of Rs.440/-( four hundred and forty only) recharged. After completion of all formalities. The next day when I enquired regarding new connection through toll free no:[protected] ,the reply I got shocked because invalid voucher card has been issued to me. Then immediately informed to M/s Girias Investment Pvt ltd, Mahalingapuram high road, chennai.( Mr. ARSHATH Sales man and Mr. Javeed khan branch Manager ) . since 28.03.2010 repeatedly enquiring through telephonic with sales man and branch manager but only irresponsible reply getting from them . then directly I went to shop and copy of the bill submitted to sale man for his reference and he promised to me take necessary action. Again no response, then Lastly on 13.04.2010 I spoken to Mr. Javeed khan branch manager , but he is also giving irresponsible replay. I tried my level best and finally bring this issue to your level for your kind information and I hope you take n.a at the earliest.
I had really bad experience with Girias, Thanks & regards
lkumar
Email address: [protected]@cpcl.co.in

Hello Sirs,

I own a LG - Air conditioner, bought 5 years back and was working good. Last year march 17 2009, i have opted for AMC for the same machine by the company men itself. Hence my validity period of the AMC for LG - A/C is from
Mar-17-2009 to Mar-16-2010. By the month of Feb - 2010, i registered a complaint that our A/C is not in good condition. Hence we called the service technicians to attend. A service tech came to my home and said that "spin motor is not working". He also said that it will be done soon, free of cost. But still it was not rectified. Nearly 4 times we have registered with the customer care, but everytime a new service tech is comin and saying the same reason as "Spin motor not working". They also say that the spin motor is out of stock...My question is the "A reputed company doesn't manufacture a spin motor"? and that too will it be in pending for nearly 2 months. What a bull ...How are they going to satisfy the customer...Now the fellows not even turning out to see what happened to our A/C...Kindly, the officials has to take care of this situation and do the need....Thank You.

Also i ask everyone, not to buy LG - A/C, coz of the poor customer service......Even my dad was advised to buy LG - Refrigerator, but my dad refused and scolded the sales person, that he'l never buy LG products hereafter.

hi,

i am Dr Ruju Doshi, from Hyderabad. I have LG washing machine front load, 7 kg.
we noticed sopme water leakage from bottom of the machine 4 days ago and for same i have registered a complaint with custmor care contact number.

my complaint number is c[protected].

i contacted first time on 13th april. i was promised some one will call within 24 hours, which never happened. so after waiting for one more day i again called up on 15th april. again i was pronmised the same thing.
now today is 16th april and it is well past 24 hours 3 times ... no call from anyone regarding these.

i am a professional, Consultant radiologist practising in hyderabad... it is extremely irritating unprofessional behaviour from LG service persons. it is very inconvinient to have washing machine not working for 4-5 days.. i hope you all understand.

I want some higher authority to take some action for this and solve my problem.

Dr. Ruju Doshi

I have purchased LG LCD TV 32 inches 4 months before and requested for wall mount/installation but till date I didn't got my tv mounted. I requested so many time throgh the LG customer care but no response had taken inspite of several reminder. I can't expect this kind of poorest customer care services.

Thanks
Sujit
[protected]

Dear Sir,

I HAVE PURCHASED THE LG HB 620 T MOBILE FROM INDIA THROUGH MY CREDIT CARD WHICH WAS DELIVERED TO ME BY DEALER NAME KAVIRAJ ENTERPRISES. AFTER USING THE PHONE FOR 6 MONTHS AND THERE IS SOME SOFTWARE PROBLEM AS WHEN EVER I AM INSERTING THE SIM CARD THE SAME IS UNABLE TO READ THE SAME. I HAVE BEEN TO LOCAL LG CUSTOMER CARE WHERE THEY COULD NOT ABLE TO LOCATE THE PROBLEM. After inserting the same also I am getting the error msg as “insert sim card”. I have tried with different sim cards the answer will be the same.

There is no response with regard to my problem i am facing with my mobile. I thing the validity of your guarantee is also going to expire by this april 2010 and i am not getting any reply.

Iam not able to understand why there is so much of delay with regard to attending the problem or its usual way of working with regard to LG Service. Any way i am not at all satisfied with LG Mobile Services being provided in India.

Kindly help me out of the problem. I have purchased the mobile for Rs. 6900/- and the same is notfuctiong after use of 6 months. This is very unfortunate i have planned to buy LG Mobile.

KIndly solve my problem at the earliest.

Thanks & REgards

B Krishna
[protected]

Bought an LG split AC last month. Only the fan works. No cooling. Technician visited yesterday. Said that the machine is faulty. The gas leakage is internal. Told that he will come today (15/4/10) to take the machine to the work shop.Did not turn up till evening.

Can some one tell whether we need to accept a faulty machine? Can it not be referred to LG and a new machine be issued. This machine worked only for 10 days.

When can we expect ?

Please note that I am a harried customer who is embarassed every time I open my LG fridge (Date of Purchase- 18.6.09) before guests. The fridge started emitting a terrible foul smell over 3 months back, i.e.after 6 months from date of purchase. I have cleaned it thoroughly a dozen times over worrying myself over the health of my family especially my child, made 3 complaints( complt. no. C[protected]) on the LG customer service number. Twice the technician who arrived, advised putting lemon slices in the fridge; a commonsensical solution to the symptom but definitely not addressing the core issue.Yesterday, I received yet another call explaining a DIY lemon cleaning ritual.
I am exasparated and its certain that there is a deeper issue on the lines of air circulation.
I hope LG lives upto its name making one of their senior technicians attend to the issue and does not play a trick of delaying attending to the core issue till the warranty expires after 2 months and make me pay a hefty bill for their carelessness.

FROM: P.D BAJAJ,B-180,ASHOK VIHAR PHASE -1 DELHI -110052,
[protected](M)

Dear Sir

You maybe aware of the fact that i have entered into the Annual Maintenance service contract with you of my maintaining my L.G . Front Load Washing machine ( fully automatic) for a period from 17 / 9 / 2007 to 17 / 9 / 2011 for which I had paid an amount of Rs. 6400 /- wide your contract number 27391 dated 17/ 9 / 2007 ( washing machine serial number 211K W 00119 , model WP 102/WF)

it is in this connection you may also be aware of the fact that you have failed to fulfill your legal obligation to maintain my above said machine and deceived me.

Inspite of my several calls at your service centre / work shop where my machine was taken for repair on 05 / 03 / 2010 and your people have been bluffing , making false promises to deliver the machine next day. I even contacted your other executives like Mr. Sunil, Ishali , Ankit , Harjit , Rajin , Shalini and must important your workshop manager , Mr. Amit but all these officials have always been bluffing and trying to harass me in the process i have already lost my peace of mind for being cheated by the MULTI-NATIONAL COMPANY like yours.

I am 73 years old senior citizen and is being harassed by your officials for the last more than 3 mounts for not honoring your legal responsibility and till today my machine has not been returned after the repair.On the top of it,your officials from your company/call center/workshop have stopped responding to my calls.
I therefor have no other option than seeking the legal remedies for which your company will be solely responsible
i therefore give you 10days notice to return my machine after the repair to my full satisfaction or else face th legal action which I deem fit for fraud,cheating, harassment,wrong full trade practices and pay me full compensation with penalty which includes replacement of the washing machine with a new one full refund of maintenance charges adequate penalty for harassment to the senior citizen who has been mentally tortured by your officials.

(P.D BAJAJ)

we bought an LG microwave oven from standard radio jalandhar cantt.we got starter kit of solo microwave .we returned on that day. .now also they given the starer kit with solo microwave.what we authorised to get with convection 30 ltr .the very pathetic thing is that we got this kit after 10 days from the date of purchasing
they made us to walk behind this three times a day.we spent more money on petrol for this starter kit.atleast they have the decency to ring up and tell once rather than telling us to come daily.very very poor response and responsibility from lg dealer.every buyer has the right,no demo has been shown .pl help us to know what we authorised with lg convection microwave 30 ltr 8087 abr model

I bought a new LG split AC 2days back. Spent nearly 28000. The split AC was installed the next day and got the power connection done yesterday. The AC got switched on, but there was no air flow in to the room. ridiculously the room temperature was dropping down, though it was not cooling the room. The compressor cuts of as soon as the room temp reaches set temp. But the room temp indicator still continues to drop. Hyderabad is at a peak scorching heat of more than 40 degree and the room temp it shows is hardly 30 degrees.

I registered a complaint with customer care yesterday and they said a technician will soon call. I slept look at my non-working brand new piece AC. Today morning, after few calls finally got the technician contact who was assigned to this compliant number. I called him up and his response was he may come today or tomorrow, even after telling him that its a new piece and after lot of discussion. He said if at all he is coming he will call otherwise "god knows". This fellow does not even know that a complaint has been assigned to him. I had to tell him that it is on his name. He seems to be disinterested in resolving the complaints.

LG boasts of 2.1.1 after sales service which does not most of the people in LG are not aware of. They only know to say "Sorry for the inconvenience sir, your issue will be resolved with in 24hrs". the customer care people were surprisingly asking me "what? nobody called you till now?". And that technician does not know that he has to work on this complaint until the customer tells him after lots of follow up.

Absolute ridiculous response from LG. better dump that 2.1.1 after sales service. I am still awaiting for someone to call and fix the appointment for the repair.