LG Electronics Complaints & Reviews

I had bought LG microwave in November 2009, considering that LG is the provider of best product and service in the market. However, it was not to be true.I got first problem in October 2010 with pre-heat function. I had used this function for the first time. My microwave made some noise and stopped suddenly while pre-heat function was on.The inner side of the door also melted due to some excessive heat. I lodged complaint in October 2010. LG mechanic visited our place and did some repair and confirmed that the product the now ok. He assured that we will not face problem in future. We asked to test the pre-heat function and confirm. He mentioned that since it takes time, he would not be able to test it and said that we can call him if we have any problem. We went by his words and assumed that the product is now ok.

I used the pre-heat function for the first time after it got repaired only in first week of December. It gave me the same problem and stopped suddenly. I once again complained and same LG mechanic visited our place. He confirmed that the same problem persists and the product is faulty. He informed that in such cases of manufacturing defects where problem occurs within 3 months of repair, the company may consider to change the product. Also, if the product is not changed, he will repair the product without any cost after approval from HO. Days went by and we received no response from him. We called him and he asked to speak to Mr. Prince who is co-ordinating with HO. We have spoken to him several times and he always said that he is awating reply from HO.

Since we were not getting any response, we chose to call the customer care number and seek the response on delay in unresolved complaint. To my disbelief, they have informed that it is closed to the customer's satisfaction (i.e. me) and told that why I am calling after 2 months. She suggested to lodge complaint again and I did the same. The mechanic visited and informed exactly the same thing which I am aware of. I again narrated the entire story and he took the copy of the bill and said he shall write to HO and we need to speak to Prince. I called him day before yesterday and he said it can be repaired only at a cost to us. I was again shocked and did not know what to do. I did not understand that if the product had menufacturing fault as confirmed by your engineer, why i should be penalised about that. My mistake was that I trusted on LG brand.

I have written mails to the consumer care but with no success. Can you help how to take this forward?

sir ..i m getting lots of problems in accessing net in my newly purchased LG GM 200 mobile with Tata Docono sim...every tym i uses it ...it give either INTERNAL SERVER ERROR or HOST not found or CONNECTION Failed...i hav installed operamini...bt its nt getting installed due to some error .....i could not access google,gmail ,yahoomail account or orkut....plz giv me solution how to solve it...no Help desk is there though i hav logded mny complaint.....
...thnx sir ....gd

Dear LG,

I had purchased DVD Player DV356 from Chroma, ( Badarpur Border, Delhi). Thinking that LG products are quality products. But am very sorry to say that LG makes the worst products in India. And the service backup is equally bad.
I had a problem in the set from the 2nd month of my purchase, the DVD switches off automatically after running for 30 mins - 1 hour.
When the compliant was launched the service engineer came and changed the Power Supply ( as he told me , whether he changed or not god knows). the DVD ran good for couple of days. Then again the same problem., Again the compliant was registered the service engineer came and did the same thing again ( changed the power supply). Again the DVD ran well for couple of months.
Then again it had the same problem .

I have this problem now for the 5th time, and LG is not able to solve the issue.
Am unable to understand that a MNC like LG is not able to provide support for there own products, and there engineers are not able to repair the products.
What should i do now.
Am helpless,

I PURCHASED A LG MONITOR 19"TV LCD FROM IT BAZAR, BENACHITY BAZAR, NACHAN RD, DURGAPUR DATED 22/11/2009, AND AS PER THEM I AM SUPPOSED TO GET FREE SATTELITE DIGITAL SET TOP BOX AS PER MY CHOICE. FOR THAT I HAVE TO MAKE A DRAFT OF RS. 199, WHICH I DID AND, AND SAME WAS SENT TO THEIR OFFICE. MOREOVER THROUGH ONLINE I DID THE SAME AND MY CUSTOMER ID NO. WAS DTHDURG2611095. BUT AFTER CROSSING MORE THAN THREE MONTHS I DID NOT RECEIVE THE SAME.

i have purchased washing machine of lg company on febuary 2010 and from the time i purchased it it is not working ,,,,,,,inspite of repeated complains no action has been taken now i request the company to look into this matter and try solving it as soon as possible

last year i bought lg split ac at home which initially had no issue and got the first free service done, which i felt anyone could have done. but the issue is its inappropriate functioning after we got its 2nd service done, which i think has started couple of problems like foul smell, noise, swing function and non dripping of water. On sending several mails, messages to the service center, nothing is done so far. I fail to understand how does company like LG afford to have such service centers or people at such places, very poor and disappointing. I do not feel like saying - Life's Good for LG but instead it is like Lost Goodwill.

I Have bought a LG Lcd Tv jazz theater in january 2010, at that time The Win Big Offer was going on wherin you recieve a scratch card with your purchase and the gift can be redeemed from the dealer or LG branch office. It has 2 months and the gift has NOT BEEN RECIEVED yet. I got the lowest Gift (50 moive dvd pack) and the scratch hasa been submitted to the dealer on the day of purchase itself

I have realised LG is known for cheating consumers by offering many "gifts" and not giving them finally.

LG Electronics India - Replacement of Defective Air conditioner
Complaint by VIJAY on April 8, 2010, 2:53 pm in Consumer Electronics
I have purchased window-air conditioner of LG 3 years before. I use AC only in summer for two months. In the I year summer it worked well for one month and suddenly cooling stopped. In the II year summer I have paid Rs.2,500& get it serviced from LG dealer. It worked for one week and cooling stopped. Again I gave for repair. It worked for 2 weeks and cooling stopped. I left it like that. In the III year summer(this year) I have given for repair 3 times in a gap of 10 days. Three times LG people are failes in doing service. Again they took for service.

I have given e-mail & Courier about this complaints 2 years before for replacement of air-conditioner& Iam following this since 2 years. They are doing servicing& avoiding replacement. As a customer Iam suffering with this piece since 3 years. only a defective piece gives trouble like this.

As a LG Customer Iam very sorry to say about this type of negligence in replacemnt. I need my defective piece to be replaced immeditely and I want my service charges to be reimbursed to me by LG. Iam also demanding consumer damage claims for such type of inconvenience to customers.

Regards,
D.VIJAYA BHASKAR

I have purchased a LG Mobile GX200 set from M/s New Mobile Hut, Patiala vide reciept no.2547 dt.26.2.2010 .This set is automatically restart every time whenever I dail or receive any call. I have complain their service centre at Patiala IMAGE SERVICES,SHOP NO. 74, CHOTTI BARANDARI, PATIALA videJob no.R07041006 dt. 7.4.2010. Their answer is that they have not the software from company to check / repair this set, you call us one or two days, that the software has come or not then we can repair your set.Is't company open such service centre without software or missguide the customer?.

Parveen Gupta

I have purchased LG Air conditioner 2 Years back. It stopped working in 2 Years only. Now when I called LG customer care for repair they responeded that with in 24 hours it will be repaired. But no one appeared in 24 hours. Since last 3 days I am continously calling on their customer care and getting same response. If I ask them to connect me to some senior person they put me on hold for long time so after that a frustated caller himself disconnect the call.
I can not go to any private vendor for repair as product is under warranty and as per LG rules if product has been opened by some non authorized vendor warranty will be cancelled.

So I am feeling help less. I have never expected such a poor service from LG.

respected sir,

I had purchasae LG mobile model no.KM501on 11th march but from the second day onwards the set is not functioning properly its got a big hang problem it uswaly get hanged when any message is received .i had given my set to the nearest LG service center for the complete sowtware checking but then also my problem is not at all solved..i have to switch it off again and again when it gets hanged...
so, please sir i kindly request you to replace my set as soon as possible because the problem is occuring in my set more than three or four times in a day.....and i m not at all satisfied with this piece.

thanking you

rishika shrivastava.

i buyed a LG dynamite KP220 phone from ghaziabad on 10/1/2010, it's keypad which looks like a mettalic finish was actually just a mere plastic film . then that too got unfunctional after a month ,and earpiece too gone bad. when i gone to LG service center at RDC ghaziabad then they charged me Rs 450 towrds repair charge even in warenty. then again after 3 month it's keypad got unfunctional this time i gone to LG service center nehru place new delhi where they repaired it for free

all was working fine till govt of india imposed genuine IMEI on all operators then this phone got wrong IMIE .LG company is froudant and provides with wrong IMIE to it's phone. i again gone to nehru place,delhi service center where they replaced the board of phone and it worked fine . but this replacement of board now has caused problems in charging now the phone. it sometime charge and sometime dont .now the LG service center at ghaziabad want to charge all the fees for replacement or maintainence but it is the fault of the board they provided. i will never buy any Lg product again
beware of this LG phones they got charging problem ,have wrong IMEI , and customer service levies heavy charges even in warrenty period

I have an LG AC which is under warranty period.. It had a faulty motor which as per LG engineer needed to be replaced.. I have this issue/ticket ([protected]) opened on 27th April, 2010.. I havent heard back from them since that day.. Everytime I call the LG customer care number, they say sorry for the inconvenience and this issue will get resolved soon.. But when?? Its me who has been calling them and not they... LG customer care is vey poor.. If they dont have the LG spareparts in there stock then y do they sell window ACs... Please be aware before you purchase an LG AC...

i have purchased a window ac from kalinga sales, saheed nagar, bhubaneswar through bajaj auto finance ltd on[protected], our all pdc has cleared since long but till date we have not received the orginal bill of the product and not received the no objections certificate.
DETAILS ABOUT PRODUCT:- LG WINDOW AC, SERIAL NO- HEG502DR000783
FROM- KALINGA SALES, SAHEED NAGER, BHUBANESWAR, ORISSA
DATE OF PURCHASE[protected]

Dear Sir / Madam,

Let me introduce myself, my name is VipinChandra B. Shah from Mumbai , India Recently in 16th February 2010 - I bought a LG 305VV5 refrigerator for nearly Rs.18,900 from Omega , Mumbai, Borivali (w), since then I experience trouble LG advertises it is the best latest model , but my fridge has got Damage and Color faint problem ,after 2 Month it was replaced with New Model LG ( GL – 305VM5)but cooling problem & some sound is heard intermittently from the back of the unit, each time i register a service call LG engineers take time in even attending my service call, it takes 2 Months to replace the fridge but also there is problem in Cooling with New model.

Service team is trying to convince me stating that it is a new model so performance & other factors needs to evaluated by people & the success & failure depends upon patronage of the customers, which means they are not sure of the performance of the fridge.



How many time we will face this issue. We are thinking about the consumer court because when we buy the fridge dealer asked that it’s good model and all but after receiving the problem dealer inform that to contact LG service. Why Dealer and service center are playing with customer.

Contact Detail: [protected]
Landline Number: 28932040

Residence Address: 52, Himmat Nagar, 4th Floor,
s.v.p Road, Borivali(w),
Mumbai 400092

I bought a washing machine on 20 ^th Mar 2010 at Electronic Bazaar, E zone
Nirmal Life Style, Mulund West.

E-zone persons contacted: Mr. Richard (PH: [protected]) & Mr. Vinod.

Advance Receipt Number : [protected]

Washing machine code :[protected]

Model : WF-N7036DN

They supplied and LG installer visited on 27 Mar 2010 and opened the pack. To his surprise, he found out that the machine what was delivered is dented and some parts are missing. He noted and took a photocopy of the order at my cost and promised that the machine will be replaced. Till date no reply or confirmation.

Numerous times I tried your help line numbers 3901 0909 and registered a complaint.

Complaint NUMBERS [protected] (Internet), C[protected], C[protected] (Telephone)

Till NO one responded and no confirmation of replacement and i requested them to refund the same

This is with utmost disappointment with LG's customer care that I am writing this email.

Last year (2009) on 04-April, I had bought a 32" LG LCD TV (Jazz) in Kolkata from the Khosla Electronics dealership in Garia. I had bought this TV after months of research and being convinced that a company like LG will treat it's customers well. After all, the website of LG global promises the following to all it's customers:

Providing the Best Service
Showing Kindness & Respect
Fixing it Right the First Time

After only around 3 months of enjoying my newly bought LCD TV, the TV began to show problems. It would shut down all of a sudden and would not start up even after 5 minutes of pressing the remote button (right now it does not start up in the entire day). I was surprised that a costly product like an LCD TV and that too from LG was showing problems so soon; however, I thought that an electronic product might have problems and it would be just a couple of days before the problem is solved. After all, LG promised its customers "Fixing it Right the First Time". I was to be proven very wrong.

The first jolt came to me when I called up the customer service call center and I was told that the LG engineer would be coming to my home at a time that the LG customer service representatives set for me and I cannot give any choice in that regard. I was also told that they (the customer service representatives) have to close service calls within 1 day (to meet their internal SLA, I suppose) and hence if I booked a call on a weekday, I have to be present at my home within the next 24 hours waiting for the engineer to turn up. If I wanted the engineer to come on a weekend, then they have to close the service call and I have to call back on Friday. So they forcibly closed the service call when I said that if they did, they would be doing so without my consent. Inspite of that, they did. Since I work for a reputed MNC (India's biggest software exporter), I was under the impression that a service call cannot be closed without the customer's consent. But well.....this was LG's version of "Showing Kindness & Respect".

Anyways, I gave the customer service a call once again on Friday and an engineer visited my home on Saturday. He said that a PCB was faulty and that it had to replaced. He also said that the PCB comes from Delhi and most probably would take 7 days. After 7 days, another engineer (not the same person as before) turned up with the replacement PCB. However, this gentleman said after a second inspection that the PCB was not faulty and something else was (didnt tell me what). He said that part also comes from Delhi and would take another 7 days to arrive. Another 7 days passed and a third engineer (not the same as the first or the second) arrived at our home. This engineer had other thoughts and wanted to see what the problem was before he did anything (he was not satisfied with the diagnosis of the other engineers). The engineer was at my home for 30 mins and as with all electronic devices, the problem did not happen at that particular moment. The engineer said that he cannot do anything without seeing the problem and he left. During all these incidents I had literally called Mr Moloy (cell - +91 [protected]) from LG Kolkata Servicing around 50 times; however most of the times he did not pick up the phone - at other times, he just gave a thousand reasons why I was being subjected to this kind of harassment.

A few days back the problem resurfaced and we placed in a third service call. An engineer came in last week and said that the PCB was faulty. The enigneer again came in on Friday (02-April-2010) and replaced the PCB. However, today is Saturday (03-April-2010) and the problem is happening again. So much for LG's promise of "Fixing it Right the First Time".

When I gave Mr Sumit Dutta (cell - +91-[protected]) a call (he is the person that the engineer told us to call) half an hour back, he just told us to call the Customer service and said that he could not do anything regarding this. I am really surprised why the engineer gave his name and number if he could not do anything. When I asked him for a person whom I can report all of these, he told me straight out that he will not do that. I asked him for his email id and he said that he does not have an email id. He told me repeatedly (and rudely) that he cannot do anything and that I have to all the customer service.

During all these incidents, I was in India partly and in USA partly due to my job and my elder brother (Saurav Talukdar in Kolkata) and myself (Arnab Talukdar in USA) are really tired of following up with LG Customer Service. Right now I am in USA and writing this email with extreme frustration over LG, LG's customer service, LG's products and all of the people like Moloy and Sumit Dutta involved in these incidents. I have vowed to myself that I will not buy any other LG product in my life and will discourage anyone of my friends, relatives, acquaintances of doing so.

I have again logged a call (number - [protected]) for this but I am seriously thinking of moving the Consumer Court if adequate steps are not taken to correct this.

Some other call numbers that we had logged are given below. With all the call numbers I have forgotten which call number is for which and there are some more call numbers which I dont have with me right now but I suppose that if a search was made with my name (Arnab Talukdar) or my past mobile number ([protected]) or my elder brother's mobile number ([protected]), you would see that whatever I said are true. The numbers that I have with me right now are:

C09B1312384
C09B1902420
Also, please note that if noone takes notice of this right now, I have to forward this mail to other higher authorities of LG and I am determined to go upto the LG India Head if required. I am sure it will not be a problem getting hold his email ID.

The persons to contact regarding this mail or any queries are:
Saurav Talukdar (in Kolkata) - +91-[protected]/+91- [protected]
Arnab Talukdar (in USA) - +[protected]/+[protected]

I have purchased LG split A/C model – LSA5ZG5NTY (seriaL no -- 912NLQF007028) on 31 Jan 2010. Bill no CA/ANR/24176 , Date: 31-Jan-2010 from GIRIAS , Anna nagar chennai.

Installation was done on 6-Feb-2010 by LG service person.

Feb 6 to Feb 22 -- after installation did not use the A/c as we were out of station till Feb 22

Feb 23 to March 5 -- Started using the A/C from Feb 23 . We found that A/C was not giving cooling effect. Initially we thought we were not setting temperature properly.

March 6 -- Raised a complaint with LG service on March 6. Complaint no -- C[protected]


March 8 -- Service engineer Purushottam from chennai, visited on March 8 and told there is some GAS leakage in outdoor unit. GAS needs to be refilled and GAS will be refilled within 2 days. There was no response from LG service after this.

March 8 -- Called up LG customer service in the evening, to know about the status of the issue. Surprised to know that earlier complaint has been cancelled with status as “Customer will call again”
When I asked the call centre person to re open the same complaint, he told me he cannot re open the same complaint, as system is not designed to re open the case.

New complaint has been raised on March 8 -- C[protected]

March 9 -- Service engineer Manikandan from chennai, called up on March 9 and I have explained the whole issue. He has assured that GAS filling would be done on March 10

March 10, March 11 -- Made several to LG service on March 10 and 11 to find out , when service engineer will come and rectify the issue.

March 12 -- Service engineer Jabbaraj (Ph- [protected]) visited on March 12 and after inspection he told us there is no problem with outdoor unit but there is some problem in Indoor unit.

I have requested him to replace the whole unit as it has given problems within 10 days o[censored]sage and within 1 month of purchase.

As of march 12 20101, Indoor unit has been dismantled and lies on the floor in my house. A/C has been dismantled by service engineer Jabbaraj and currently not working.


March 13 -- Spoke to Service supervisor in chennai Mr.Sivaji (Ph. [protected]). He told , my request has been sent to Head office and he is yet to get any response

March 15 -- I made a visit to LG service office in 100 feet road, beside Hotel Ambica empire, Vadapalani , Chennai.
Met Service person Saravanan (Ph- [protected]) in the LG office. Given a signed form requesting for replacement of A/C

March 17 -- Called up LG call centre to find out about status of my complaint raised on March 8 -- -- C[protected]. Surprised to know that earlier complaint has been cancelled with status as “Customer will call again”. The 2 nd complaint also has been closed with out resolving the issue.

March 17 -- NEW complaint has been raised C[protected]

March 17 -- sent emaiil to [protected]@lgindia.com giving all details of the problem

March 18 to March 23 -- Made several calls to Rajkumar(ph-[protected]), Srinivasan(ph-[protected]), Stephen (ph-[protected]) to know the status regarding my problem

March 23 -- sent email to [protected]@lgindia.com asking them to escalate the issue


March 26 8.00 PM in the night -- LG sent wrong model for replacement. I have purchased LG split A/C model – LSA5ZG5NTY.
Model sent for replacement is LSA5ZP5VTY1. This model do not have all the features when compared to original model I have purchased.

March 26 8.00 PM in the night -- Called up MOhammed of GIRIAS dealer for sending wronmg model. He cannot resolve my issue and he needs to talk to LG service people.

March 26 8.00 PM in the night -- Spoke to service manager Srinivasan(ph-[protected]) . He told, earlier model I purchased in Jan 31 st is not available. For that reason they are gving this wrong model

March 26 -- Only received the indoor unit, indoor unit has not been installed and I do not have a working a/c in my house.

March 27 -- Personal visit to LG office -- LG Electronics(I) Pvt. Ltd. , AA11, 2nd Avenue, Fatima Tower, Anna Nagar West , Chennai , 600040

Met service manager Srinivasan(ph-[protected]). explained him all the details about this issue
As the earlier model is not available, they will replace with LSA5BW5NT1 , which has got all the features like the original model I purchased.

Promised to have the LSA5BW5NT1 model A/c installed by March 31 2010

March 30 -- Spoke to Vijay, Service peron in LG office. He told me as they have audit, they cannot fulfill the promise of installing the a/c by march 31 2010. They will try to install by April 5th or April 6th

April 5 -- Called up LG call centre to find the status of my complaint -- C[protected] -- raised on March 17
Found that this complaint is also closed

April 5 -- Spoke to Shiv shankar ( ph-[protected]), team leader for LG call centre. requested him to escalate the issue to level above chennai branch.

April 5 -- sent email to [protected]@lgindia.com explaining the whole issue.


2 MONTHS
AS on today April 5 2010, do not have a working a/c in my house.


LG customer complaint service , do not have a system to get feedback from customer, whether customer issue has been properly resolved or not. anyone in the service department can close the complaint without actually resolving the issue

ANY ONE READING MY ISSUE. PLEASE LEARN FROM MY EXPERIENCE. DO NOT PURCHASE LG PRODUCTS. LG AFTER SALES SERVICE IS BAD

If you purchase LG products , pray that your product do not give any problems.

I am left with NO OPTION but to take legal action against LG.


Krishna Mohan
Chennai

I got a message at my no.[protected], and was to asked to contact Dr Davidmoore and i did that but there is no reply.
I got a messaga in my no. [protected] having that i have woned one million pound at yahoo Msn context held at London and i am asked to contact Dr [protected]@hotmail.com to receive the award and i did so but there is no reply, please help me if i have realy owned the prize

REQUEST ID C[protected] DATED[protected]
part unavailable with service centre. no commitment as to when it will be replaced