LG Electronics Complaints & Reviews

Bought a 26" Lg LCD tv in october '08. Which has stopped working. Had made a complaint in service center but those guys are very busy. Finally when they came they gave me a huge quotation for the repairing. They were really very unprofessional and didnt even knew how to talk to customer.

Really very upset with these kind of sub standard products.

two years before i have purchased lg double door refregiator & and within a warraty period of one year my lg refregiator has been repaired 4 times but now my product is not in warranty period i am facing lots of problem
my refregiator is not working it is not cooling so i called servive center . They told that refrigator curcit board is not working & the parts is not available in india . so if the parts are not available why lg compony is selling the product .

Serious complaint!

I purchased split AC as I have already told you from true link electronics (vasant kunj). My complain id is 2903100.Here's my problems took place-

24th we booked our AC and asked for installation on the same day and they committed to do that on the same day but nothing happened as per their commitment,

25th-i called them 10 time and my father called them 5-6times but even then no installation took place, then at 8.30pm they send AC at our home but still didn’t installed,

26th finally people came to install, till that time i compromised from my side! it was tolerable,

27th -next day I got to know that which AC they have send is 2star which consumes more electricity which I was not informed by the dealer earlier, and on the same day i got to know that AC is defective, it produces lots of smoke(gas kind of)which was all over in my house, which could cause serious respiratory problems to us, on the same day I called MR MANISH and asked about this leakage and asked him for replacement(instead of 2star I was asking for 5star),he said ok to replace it at that point of time,

28th-ac used to release smoke nonstop and stopped cooling as well then I again asked MR MANISH to send some engineer to repair it but nobody came. Yesterday I called him again and again for at least 10 time but the responses were same that your work will be done within an hour but nothing happened as such, also I am very much tense because of this and tomorrow onwards my final year exams are going to start ,
29th-after giving my exam I went to true link electronics and asked for replacement but they refused badly I came back and I called MR AARIF (area manager)to sought out my problem but nothing happened, then I wrote a mail to you, then 2engineers came from LG and said that there was a leakage of gas due to improper installation of AC by the local technicians send from true electronics. I am totally fed up from such responses and I again went to true electronics with my father, brother and friend to asked him for replacement and to get new AC by today itself but they refused to do so(why should i suffer in all this? why should i wait?)By the time of purchasing they talked us like a gentlemen but now they are (MR MANISH AND MR AMIT) were saying that we don’t care you go and replace your ac and we can’t do anything for you (in a very rude way), then I told them that “I will go for consumer court” then they said “yes of course you can, company will suffer, we won’t”,

30th-Today engineer came from your company and checked my ac but it still didn't replaced, engineer said it will get repaired and cant replaced. I am not convinced, very very disappointed.Wont ever go for LG and I want replacement at any cost. I will go to consumer court for sure.

31st- still not replaced,

Apr, 1st-no response from company’s side,

2nd- Dealer called me and said, maam your work will be done by tomorrow 12pm,but nothing done.

So I am asking you as a customer is this the way to treat your customers?????????????????????????

The problems which I have faced during this-
1) Mental depression during my exams
2) It could caused respiratory problem because of that leakage
3) Loss of money (phone charges & petrol of my car)
4) Wastage of time during exams
5) Violation of consumer right (right to be informed)about the 2star and 5star before purchasing......
Etc etc etc.....

On the above facts I can & I want to file a case against you and the dealer for depression.
Actions I want from your side-
1) Replace my ac immediately (1.5ton5star BAA ratings)
2) Take strict actions against Mr. Manish and Mr. Amit.


Regards
Preeti Singh
[protected]
preeti.[protected]@rediffmail.com

WAITING FOR QUICK POSITIVE RESPONCE FROM YOUR SIDE!!!

As i go for repairing of my LG handset RD6600.the service center situated at Badash Nagar Lucknow they told the estimated cost of Rs.2000/= and charged 55 Rs. as inspection charges.But as i repaired from outside it will cost only Rs.200/=.Kindly take action against them coz they r working only for cutting the customer's pocket only not for customers satisfaction.

I was registered washing machine's non working complaint on 17/03/10, C[protected], It was assured that on same day the person will come and attend the complaint. After reminder one person (Mr. Devendra) came on 20.03.10 and told that the tub's puly's screw is damaged and need to change. He went on that day and till date (upto 01.04.10) no one attended the complaint. I have called there customer care number[protected] so many times but they only able tell that your complaint and reminders are forwared to concern department. Then One day I have received a number of Mr. Prashant Shah [protected], he assured that today (27.03.10) your complaint will be sorted out. But till date no one has came to check the same. From last 8 to ten days my wife is ill due to fever and viral infection and she is not able to wash the cloths by hand. So we are very much trouble some with the service. why did I bought this product which is costly than any equivalent products, is the company hearing????? pl attend

Dear Sir,
mai ravi shukla jo lg mobile (multipliar) me job karta hoon, mera pf aaj 1 saal se kat raha hai. bar bar pooche jane ke baad bhi mera amount nahi bataya ja raha hai, isliye aap se aurodh hai ki aap meri details mere mail mail id me send kar de, meri mail id hai [protected]@yahoo.com, aur mera pf num hai dl[protected],
sir mai aap logo se ummed karta hoon ki aap meri details mail karne ka kast karenge
ravi shukla
s/o d.p.shukla, anantpur,
rewa (m.p.) pin 486001

Sub: Replacement for a damaged LG Television
Numerous complains regarding the same not attended

Dear Sir / Madam

My name is Santosh Sahu, resident of Mumbai (Antop Hill), would like to bring to your kind notice that I have received a damaged LG Television Set - Model No. LG - 21FS4RG purchase through a dealer – Kohinoor Televideo, Dadar East, Mumbai on 5th July 2009, invoice no – 57142

After over one month of the purchase one day while dusting with yellow duster the sticker on the TV set got stuck to the cloth and I was shocked to notice a crack behind the sticker. Immediately I registered a complain with the dealer (Mr. Nair of Konhinoor Televideo) who examined the piece and confirmed the defect. He promised a replacement but no action has been taken till date.

I have logged 2 complains at LG Customer Care the complain nos are NV140031 & C09B1415395. The service engineer visited my residence, examined the TV set and confirmed the defect but again no action has been taken till date.

My TV set is still under warranty and have requested LG for fresh piece.

Awaiting for your positive reply.

Thanking You,


Santosh Sahu
+91 [protected]

After servicing of LG 5.1 Home Theater (Due to malfunctioning of FM), sometimes it will not turn on. Sometimes after 3 to 5 hrs it will work.

I think, to solve malfunctioning of FM, they already replaced board. And it took more than one month to service. I don’t have time to go to service centre for each problem. Most of the time due to faults this produce is not ready for use. I cannot continue anymore with this faulty system. Please do the needful to replace this system with new one.

And one small speaker is also stopped working. I already registered a complaint through dealer and still I didn't get any response. I hope you will solve my problems as soon as possible.

Thank you,
Jyothilal

around 2 months before i have buyed e new hanset of LG-KG195 FROM mpnagar,basement of jyoti cinema,bhopal,m.p...in the menu it was mentioned that the respective hanset has the option for internet browsing...i did everything such as ,intalled LG-PC SUITE software in my computer,have saved all the settings of GPRS PLAN ,10 rs. per day (AIRTEL)..as told by the employees of service center at bhopal,zone1,m.p nagar but it won't worked...finally i gived my cellphone to them for 3 days,they were also not succesful to start the internet in the cellphone..rather they broked up the backcover of my cellphone,next time when i gived my cellphone they broked up the port pins...i asked them to get it repair but now two weeks have passed but they not reparinig the cellphone

I have requested for servicing my AC on 15-03-10. The person who

attended the call told me that he will send a complaint ID. But nothing

happened. Or nobody came to service the AC.
Later on 21st March I requested. Then they sent me the complaint ID

C[protected]. Later the service person called me and told that he is

on the way and he will be here by 4.30 PM. But nothing happened.

He didnt even have the curtsy to inform me that he is not coming.
Later on Monday (22/03/10), when I checked with the customer

service, once again they sent me a complaint id (C[protected]) and in

1hr, the service person called me and asked me whether he can come

now. As there is nobody at home, I told him not to come today and

come on saturday.
Later today I checked with the customer care and they sent me

another complaint id (C[protected]) and told me that in 4 hours the

person will service the AC. 4 Hrs over and again I checked with the

customer care. The person attended told me that, in 2 hours, the

person will come for the service. later the service man also called me

and told me that he will come today by 4PM. But nothing happened.

And when I called him back, he is not even picking the phone. His

number is[protected]Chennai).
When I checked with the customer care, they are again extending the

time to 2 hrs.
I'm not servicing my AC on their mercy. I request the LG authorities

to take necessary steps to service my AC on saturdays or sundays. I

bought the LG AC only because of the reputation you have. But if the

treatment is like this how can I go for a product of LG or suggest LG

to others?


The service is done by,
Whisen Enterprises, No. 1/23, 1st Street, Mudichur Road, West

Tambaram, Chennai-45.

I brought this LG window A/C on 5th feb 2010 from Next retail ltd.(borivali west).I found the product to be not functioning properly within few days after the date of purchase.I registered a complaint immediately on 20th march 2010.
But recieved no reply from the LG customer support.After this i repeatedly complained at the call center many a times but recieved no help from their side.
Then i personally visited the 'Next' outlet to lodge a complaint.But being so patient for so many days recieved no proper reply from both the parties.
Finally a serviceman came to my house on 23 march 2010 and found a gas leakage problem in the A/C.
Inspite of the A/c being so new how can such a problem occur...?
So i claimed for a new product in place of the repaired one's for which the people from the company are not agreeing.
What should a consumer do at such a stage...please give me a solution...all that is happening is not right...i hope the company replaces my product as soon as possible.

I have ordered a LG fully auto. washing machine on 16th Mar 2010 with "MVIJAY", a local LG dealer by making full payment of Rs, 15,300/= (15000/= + 2% authorization changes) via credit card. I have received the machine on 19th Mar 10 and it was noticed that the machine has some bend on its outer body on left side. This was informed to the dealer and they said LG technician would come for demonstration and based on his recommendation, they would do the needful. Since then, I have been continuously following up with the LG customer care, Branch manager and the local dealer. Nothing has been done so far and on 26th the branch service manager, Mr. Janak Doshi agreed to refund the amount that too after 10 days for completing the formalities, for which I have replied that refund Rs. 15300/= and take the machine back.

It is very pathetic to inform that all these days, my wife had to wash all the clothes with hands and because of this reason, she had developed back pain.

All I need to compensate me appropriately alongwith the amount paid by me against purchase of the machine and I want to register these type of complaints with the ISO certification authority of LG to see that they are delisted from the ISO certification.

Hope you consider the case with appropriate weightage. In case you need any additional information, plz let me know the same.

Thanking you

BABU A POTHERI

sir,
my name is saikumar and i recently bought an lg kg 195 mobile for the mobile store at secunderabad on 14/06/2009.from the day of purchase the handset resulting into a worthless box. They were many problems regarding the IMEI,EARPHONE and KEYPAD etc.so i kindly request you to rectify my problem within few days by means of replacing this mobile or by taking consumer act.

My name is Dinesh Kumar Agarwal. I live in Bareilly, U.P.
My tale of trouble begins on 4th March, 2010 when my brand new LG LCD TV became dead. I purchased this LG TV on 1st Jan., 2010 vide bill no. 42 from Vision Enterprises, Bareilly. It’s a 32 inches LCD TV Model no. 32LG80FR. There were just 2 months have passed on 4th of March, 2010 when my LG TV stopped working. On that date I lodged a complaint with LG Customer care no[protected] and they gave me request Id # C[protected] and assured me to solve my complaint within 24 hrs. But due to some unavoidable conditions, the technician could not visit my place as our city Bareilly was caught under curfew since 2nd March,2010 which was relaxed only on 5th & 6th March, 2010 for 1 hr.(morning 9am to 10 am), and on 7th March for 5 hrs. (6 am to 11 am). On this date, i.e. 7th March,2010 I requested the customer care of LG to send the technician on 8th March if relaxation is given for certain time, and then the technician visited and inspected my LCD on 8th March. After inspection, the technician Mr. Devendra Singh told me that the supply of the TV is dead and a new supply will be demanded from the company. He also told me that this process will take not more than 3 days to bring my LCD in working condition. Unfortunately, our city was again arrested under curfew till 14th March, 2010 with nominal relaxations of 5 to 8 hours every day. Thus, these days go useless and I didn’t bother more. But since 15th of March, relaxation was given for whole day and city starts recovering from the curfew conditions. I telephonically asked the technician regarding the supply of my LCD, then he told me that the same has been demanded from the Company and will be available probably the next day. But sir till date I have not been replied by any of the company people. I also called the customer care on 20, 22 and 23rd March,2010, but every time I am asked to wait for 24 hours to get my problem solved. The customer care executive also gave me the number of their customer care officer (CCO) Mr.Shashi Singh Mob. [protected] and asked me to contact him, if my problem is not solved. On making a call on this number, my call was not even received. Now, on 24th March, 2010 I got a call from the local LG Service centre and they told me that my LCD’s defective supply will be available within 3 days (this assurance was also given to me by the local service centre on 17th March, 2010). I asked them to refund back my money and take away their LCD TV. On calling again to the customer Care of LG they informed me that my request no. C[protected] dt[protected] has been cancelled by the local service centre giving reason that “the customer could not be contacted on his mobile” and they told me that I have again lodged a new request at 3.32 p.m. on 24th March,2010 having ID # C[protected]. But sir actually I didn’t lodged another request. On making further enquiries, I also came to know that there is no one above the CCO in LG with whom grievances could be reported.
I wish to tell you that after bearing all this, I don’t want to remain attached LG and I wish that my money be returned back to me and LG can take away their LCD TV. I will buy some other company’s TV. I am really frustrated with the pathetic services of LG. If I remain attached with this company, I think I will have to bear their poor services in the future also. I think with LG - LIFE'S NOT GOOD.

Dinesh Kumar Agarwal
565, Sahukara, Near Sri Balaji Darbar,
Bareilly – 243003
Uttar Pradesh
Mob. : [protected]
Landline :[protected]

I have been a standard user of Reliance communication Network and is owning a mobile set of model stated in the above product name title.The display of the mobile is suddenly lost and i took it to the authourised service centre varun electronics ,chirag ali lane ,Hyderabad.They said that the board is to be changed and charged 550 rupees for the change of board and the mobile is activated.But the signals recieved by the mobile are completley poor only one or two signals.To confirm the qulatity of the signals recieved by the phone I possess one more same model of the handset and the is giving full signals in the same area.
I complained again to the dealer stating that the board changed is faulty and is in capable of recieving the signals while the other mobile of the same model is recieving the signals.They said that they would again change the board and returned back to me in 4 hours but the condition is intact. I questioned them that the board is faulty.But they are not responding properly .

They wasted my time, fixed the faulty old board,

I need my money Rs 550 back with compensation for wasting my time.

Hello,

I have bought LG Jazz LCD tv from Girias outlet in bangalore. After some days the LCD frame is slowly getting intacted with the LCD panel and a gap is formed between the frame and panel. This formation of gap is not regular all the foursides. when i raise a complaint about this, the service center guys were telling this is a normal behavior and the design is made such that. I spoke to the higher management in the bangalore LG service center, he promised me that he will get the problem resolved. But tilldate after following up so many times also, no one from LG service center turned up. and the other side, slowly the gap is increasing.
the worst point here is, i am also the employee of LG but for different division. if my problem is not solved even by this mail, definitely i will be approaching the cosumer court. I am fully got pissed off raising service requests about this.

thanks
siva ramakrishna
[protected]

On 7-3-2010, I bought LG cookie pep GD510 from Axiom outlet in central mall, jayanagar 9th block.
Within a week I noticed that the device heats up after 3-5 minutes o[censored]sage.

I took it to LG service center in jayangar and they say this heating up is normal.
They are offering to replace it with a new handset of the same model but can't gurrantee anything on the performance

It is unexpected to see this kind of issue in a touch screen model wihich is just launched and is being advertisement widely in media.

I HAVE A LG SPILT A/C IN MY BEDROOM. ON THURSDAY MARCH 18TH, I NOTICED WATER DRIPPING FROM THE INDOOR UNIT SO I CALLED LG CUSTOMER SUPPORT AS I HAVE AN ANNUAL COMPREHENSIVE AMC WITH THEM.

MY COMPLIANT NO C[protected] WAS LODGED ON FRIDAY MARCH 19TH,2010 WITH THEM AND A SERVICE MAN FROM SYNERGY SERVICES ATTENDED THE SERVICE CALL ON SATURDAY MARCH 20TH.

HE CLAIMED THAT THE WATER TRAY WAS BROKEN AND HAD TO BE REPLACED (COST RS.850) WHICH IS NOT COVERED IN THE AMC.

HE CHANGED THE WATER TRAY (WHICH WAS UNNECESSARY) AS THERE WAS ONLY A SMALL CRACK WHICH COULD HAVE BEEN GLUED.

WHILE CHANGING THE WATER TRAY, HE DISMANTLED THE COMPLETE INDOOR UNIT.

WHILE ASSEMBLING THE SAME, HE DELIBERATELY TAMPERED WITH THE WIRING ON THE A/C, SO THAT THE OUTDOOR UNIT (COMPRESSOR) IS ON EVEN IF THE INDOOR UNIT IS SWITCHED OFF WITH THE REMOTE.

ON SUNDAY NIGHT, WHEN I SWITCHED ON THE A/C, I NOTICED THE MAIN POWER SWITCH WAS OFF, SO I TURNED IT ON AND THEN STARTED THE A/C WITH THE REMOTE AFTER SETTING THE TEMP TO MY REGULAR 24 DEGREES CELSIUS.

EVEN THOUGH AFTER REACHING THE 24 DEGREES MARK, THE COMP ON LIGHT WOULD SWITCH OFF ON THE INDOOR UNIT, BUT THE OUTDOOR UNIT (COMPRESSOR WOULD STILL BE ON) HENCE IT BECAME VERY COLD.

ON MONDAY I SWITCHED THE A/C OFF WITH THE REMOTE , BUT NOT REALIZING THAT THE OUTDOOR UNIT WAS STILL RUNNING (THE MAIN POWER SWITCH IS ALWAYS KEPT ON).

SINCE NO ONE WAS HOME, THE OUTDOOR UNIT (COMPRESSOR) CONTINUED RUNNING ALL DAY, AND SINCE THE INDOOR FAN UNIT WAS OFF, THE INDOOR UNIT STARTED ICING AND THERE WAS HEAVY WATER DRIPPING THE WHOLE DAY.

I CAME HOME IN THE EVENING THINKING THE WATER LEAKAGE WAS NOT REPAIRED, BUT WHEN I OPENED MY WINDOW, I COULD HEAR THE OUTDOOR UNIT WAS STILL ON.

I WAS COMPLETELY SHOCKED AT THIS AS THE INDOOR UNIT LIGHTS WERE OFF AND SO WAS THE FAN MOTOR.

THIS IS A DELIBERATE ATTEMPT BY LG ELECTRONICS SERVICE CENTER SYNERGY SERVICES TO SABOTAGE MY MACHINE.

PLEASE ALL CONSUMERS BE AWARE OF THESE TACTICS USED BY SERVICE CENTERS TO GENERATE MORE PROBLEMS WITH YOUR PRODUCTS.

Dear Sir,

I have bought Window AC-1.5Ton on 23/10/2006

AC Model No.:19F2RDE5
Chassis No.:2030
Serial No.:605KPSL002030

I am facing regular complaint of AC not cooling and I am facing the same problem again and again. I have regularly serviced it and I am having an AMC with


M/s Ruchika Enterprises(LG Authorized Service Centre)
Shop No.2,Blue Mount Residency, K.T Village Road,
Off. Ambadi Rd., Vasai-West,
Thane-401202
Invoice No.:H09886/A/2490 Dtd. 08.05.2009

In the last 6 months, following complaints has been sent to LG Call centre for AC cooling problem.

DATE COMPLAINT NO.

03.06.2009 W9C60302425
22.09.2009 C[protected]
26.09.2009 C[protected]
30.09.2009 C[protected]
08.10.2009 Telephonic complaint to Ruchika Enterprises
03.11.2009 C09B301221
22.12.2009 R09C2217509 (Cooling coil replaced & installed on 31.12,09
04.03.10, C[protected]

Same problem of Cooling coil failure is occuring again and again and they have not taken any action on it.
I have spoken various persons of LG and have also written mail to "[protected]@lgindia.com" and "[protected]@lgindia.com". However i have never got any response from them.
Infact i feel that they never bother for customer satisfaction.

The response from LG Authorised service centre "M/s Ruchika Enterprises,Vasai"is even more pathetic.They never give us a Job card of nature of problem and actual repair done. Infact they say that the problem of cooling coil failure will reoccur.

My AC is lying with "M/s Ruchika Enterprises,vasai" from last 16 days. I request to help us in getting my AC back along with a proper job card .


Regards,

Chandresh Karira
Mob:[protected]

I purchased a LG Cookie pep on 17th march on my Birthday. The issue started from the beginning. poor quality touch screen. It was very inconvenient to use and i was not able to access internet faster as promised!! I contacted service provider and they told me that they don't have any information about LG mobile for internet settings!! then went to install the LG PC Suite software for the mobile to transfer songs to the phone. When I tried to install the software from the CD, my PC crashed!! PC had no problem so far with any other softwares even I have installed Nokia PC suite without any issues. Then I called LG Hotline number[protected] and after a long wait of 22minutes i finally got in contact with a Representative. as soon as I started speaking she asked all my details (like phone # address, pin etc etc!!) they transferred the call, then again wait for 5 minutes to get to the mobile department. After so much hard work to get in touch with them they disconnected the call, this has happened more than 4 times. when I got in touch with them on the 5th time I stated my problem (PC crashed due to software) and asked him whether the software is compatible with Windows Vista or not or is there any other things to follow..
then he replied : I'm sorry that we don't have any updates on the software compatibility and your phone requires service. I was SHOCKED!! I bought it YESTERDAY and service TODAY!!! I confirmed again that the issue is with the software. then he replied the same and gave me a number for service : [protected] as soon as i called. there was some person who attended the call and transferred me to another person. And the other person who was very weak in English told me that the concern person is on leave and call after 1 week!!! then i again contacted LG hotline[protected]. I was verryyy frsutrated and asked for a refund and don't want any more BUSINESS with LG. then he gave me another number of someone in Bangalore named RAM KUMAR at [protected] and stated to call him after 11am. Then I called him and as soon as I called him he asked to briefly explain the issue. I explained about the software caused my PC crash. But when I spoke about refund he told me : "I'm sorry my battery is low it seems we are being disconnected" then disconnected. when I tried to call again it was switched OFF. even after many hours it was switched OFF.

So ..... FROM ALL THIS I CAME TO KNOW THAT LG HAS MADE ME BAKRA FOR 7600 RUPEES WORTH MOBILE!!! I remember when I bought a cheaper Nokia phone (1500Rs) Nokia customer care were very polite and helpful..