LG Electronics Complaints & Reviews

I brought this LG window A/C on 5th feb 2010 from Next retail ltd.(borivali west).I found the product to be not functioning properly within few days after the date of purchase.I registered a complaint immediately on 20th march 2010.
But recieved no reply from the LG customer support.After this i repeatedly complained at the call center many a times but recieved no help from their side.
Then i personally visited the 'Next' outlet to lodge a complaint.But being so patient for so many days recieved no proper reply from both the parties.
Finally a serviceman came to my house on 23 march 2010 and found a gas leakage problem in the A/C.
Inspite of the A/c being so new how can such a problem occur...?
So i claimed for a new product in place of the repaired one's for which the people from the company are not agreeing.
What should a consumer do at such a stage...please give me a solution...all that is happening is not right...i hope the company replaces my product as soon as possible.

I have ordered a LG fully auto. washing machine on 16th Mar 2010 with "MVIJAY", a local LG dealer by making full payment of Rs, 15,300/= (15000/= + 2% authorization changes) via credit card. I have received the machine on 19th Mar 10 and it was noticed that the machine has some bend on its outer body on left side. This was informed to the dealer and they said LG technician would come for demonstration and based on his recommendation, they would do the needful. Since then, I have been continuously following up with the LG customer care, Branch manager and the local dealer. Nothing has been done so far and on 26th the branch service manager, Mr. Janak Doshi agreed to refund the amount that too after 10 days for completing the formalities, for which I have replied that refund Rs. 15300/= and take the machine back.

It is very pathetic to inform that all these days, my wife had to wash all the clothes with hands and because of this reason, she had developed back pain.

All I need to compensate me appropriately alongwith the amount paid by me against purchase of the machine and I want to register these type of complaints with the ISO certification authority of LG to see that they are delisted from the ISO certification.

Hope you consider the case with appropriate weightage. In case you need any additional information, plz let me know the same.

Thanking you

BABU A POTHERI

sir,
my name is saikumar and i recently bought an lg kg 195 mobile for the mobile store at secunderabad on 14/06/2009.from the day of purchase the handset resulting into a worthless box. They were many problems regarding the IMEI,EARPHONE and KEYPAD etc.so i kindly request you to rectify my problem within few days by means of replacing this mobile or by taking consumer act.

My name is Dinesh Kumar Agarwal. I live in Bareilly, U.P.
My tale of trouble begins on 4th March, 2010 when my brand new LG LCD TV became dead. I purchased this LG TV on 1st Jan., 2010 vide bill no. 42 from Vision Enterprises, Bareilly. It’s a 32 inches LCD TV Model no. 32LG80FR. There were just 2 months have passed on 4th of March, 2010 when my LG TV stopped working. On that date I lodged a complaint with LG Customer care no[protected] and they gave me request Id # C[protected] and assured me to solve my complaint within 24 hrs. But due to some unavoidable conditions, the technician could not visit my place as our city Bareilly was caught under curfew since 2nd March,2010 which was relaxed only on 5th & 6th March, 2010 for 1 hr.(morning 9am to 10 am), and on 7th March for 5 hrs. (6 am to 11 am). On this date, i.e. 7th March,2010 I requested the customer care of LG to send the technician on 8th March if relaxation is given for certain time, and then the technician visited and inspected my LCD on 8th March. After inspection, the technician Mr. Devendra Singh told me that the supply of the TV is dead and a new supply will be demanded from the company. He also told me that this process will take not more than 3 days to bring my LCD in working condition. Unfortunately, our city was again arrested under curfew till 14th March, 2010 with nominal relaxations of 5 to 8 hours every day. Thus, these days go useless and I didn’t bother more. But since 15th of March, relaxation was given for whole day and city starts recovering from the curfew conditions. I telephonically asked the technician regarding the supply of my LCD, then he told me that the same has been demanded from the Company and will be available probably the next day. But sir till date I have not been replied by any of the company people. I also called the customer care on 20, 22 and 23rd March,2010, but every time I am asked to wait for 24 hours to get my problem solved. The customer care executive also gave me the number of their customer care officer (CCO) Mr.Shashi Singh Mob. [protected] and asked me to contact him, if my problem is not solved. On making a call on this number, my call was not even received. Now, on 24th March, 2010 I got a call from the local LG Service centre and they told me that my LCD’s defective supply will be available within 3 days (this assurance was also given to me by the local service centre on 17th March, 2010). I asked them to refund back my money and take away their LCD TV. On calling again to the customer Care of LG they informed me that my request no. C[protected] dt[protected] has been cancelled by the local service centre giving reason that “the customer could not be contacted on his mobile” and they told me that I have again lodged a new request at 3.32 p.m. on 24th March,2010 having ID # C[protected]. But sir actually I didn’t lodged another request. On making further enquiries, I also came to know that there is no one above the CCO in LG with whom grievances could be reported.
I wish to tell you that after bearing all this, I don’t want to remain attached LG and I wish that my money be returned back to me and LG can take away their LCD TV. I will buy some other company’s TV. I am really frustrated with the pathetic services of LG. If I remain attached with this company, I think I will have to bear their poor services in the future also. I think with LG - LIFE'S NOT GOOD.

Dinesh Kumar Agarwal
565, Sahukara, Near Sri Balaji Darbar,
Bareilly – 243003
Uttar Pradesh
Mob. : [protected]
Landline :[protected]

I have been a standard user of Reliance communication Network and is owning a mobile set of model stated in the above product name title.The display of the mobile is suddenly lost and i took it to the authourised service centre varun electronics ,chirag ali lane ,Hyderabad.They said that the board is to be changed and charged 550 rupees for the change of board and the mobile is activated.But the signals recieved by the mobile are completley poor only one or two signals.To confirm the qulatity of the signals recieved by the phone I possess one more same model of the handset and the is giving full signals in the same area.
I complained again to the dealer stating that the board changed is faulty and is in capable of recieving the signals while the other mobile of the same model is recieving the signals.They said that they would again change the board and returned back to me in 4 hours but the condition is intact. I questioned them that the board is faulty.But they are not responding properly .

They wasted my time, fixed the faulty old board,

I need my money Rs 550 back with compensation for wasting my time.

Hello,

I have bought LG Jazz LCD tv from Girias outlet in bangalore. After some days the LCD frame is slowly getting intacted with the LCD panel and a gap is formed between the frame and panel. This formation of gap is not regular all the foursides. when i raise a complaint about this, the service center guys were telling this is a normal behavior and the design is made such that. I spoke to the higher management in the bangalore LG service center, he promised me that he will get the problem resolved. But tilldate after following up so many times also, no one from LG service center turned up. and the other side, slowly the gap is increasing.
the worst point here is, i am also the employee of LG but for different division. if my problem is not solved even by this mail, definitely i will be approaching the cosumer court. I am fully got pissed off raising service requests about this.

thanks
siva ramakrishna
[protected]

On 7-3-2010, I bought LG cookie pep GD510 from Axiom outlet in central mall, jayanagar 9th block.
Within a week I noticed that the device heats up after 3-5 minutes o[censored]sage.

I took it to LG service center in jayangar and they say this heating up is normal.
They are offering to replace it with a new handset of the same model but can't gurrantee anything on the performance

It is unexpected to see this kind of issue in a touch screen model wihich is just launched and is being advertisement widely in media.

I HAVE A LG SPILT A/C IN MY BEDROOM. ON THURSDAY MARCH 18TH, I NOTICED WATER DRIPPING FROM THE INDOOR UNIT SO I CALLED LG CUSTOMER SUPPORT AS I HAVE AN ANNUAL COMPREHENSIVE AMC WITH THEM.

MY COMPLIANT NO C[protected] WAS LODGED ON FRIDAY MARCH 19TH,2010 WITH THEM AND A SERVICE MAN FROM SYNERGY SERVICES ATTENDED THE SERVICE CALL ON SATURDAY MARCH 20TH.

HE CLAIMED THAT THE WATER TRAY WAS BROKEN AND HAD TO BE REPLACED (COST RS.850) WHICH IS NOT COVERED IN THE AMC.

HE CHANGED THE WATER TRAY (WHICH WAS UNNECESSARY) AS THERE WAS ONLY A SMALL CRACK WHICH COULD HAVE BEEN GLUED.

WHILE CHANGING THE WATER TRAY, HE DISMANTLED THE COMPLETE INDOOR UNIT.

WHILE ASSEMBLING THE SAME, HE DELIBERATELY TAMPERED WITH THE WIRING ON THE A/C, SO THAT THE OUTDOOR UNIT (COMPRESSOR) IS ON EVEN IF THE INDOOR UNIT IS SWITCHED OFF WITH THE REMOTE.

ON SUNDAY NIGHT, WHEN I SWITCHED ON THE A/C, I NOTICED THE MAIN POWER SWITCH WAS OFF, SO I TURNED IT ON AND THEN STARTED THE A/C WITH THE REMOTE AFTER SETTING THE TEMP TO MY REGULAR 24 DEGREES CELSIUS.

EVEN THOUGH AFTER REACHING THE 24 DEGREES MARK, THE COMP ON LIGHT WOULD SWITCH OFF ON THE INDOOR UNIT, BUT THE OUTDOOR UNIT (COMPRESSOR WOULD STILL BE ON) HENCE IT BECAME VERY COLD.

ON MONDAY I SWITCHED THE A/C OFF WITH THE REMOTE , BUT NOT REALIZING THAT THE OUTDOOR UNIT WAS STILL RUNNING (THE MAIN POWER SWITCH IS ALWAYS KEPT ON).

SINCE NO ONE WAS HOME, THE OUTDOOR UNIT (COMPRESSOR) CONTINUED RUNNING ALL DAY, AND SINCE THE INDOOR FAN UNIT WAS OFF, THE INDOOR UNIT STARTED ICING AND THERE WAS HEAVY WATER DRIPPING THE WHOLE DAY.

I CAME HOME IN THE EVENING THINKING THE WATER LEAKAGE WAS NOT REPAIRED, BUT WHEN I OPENED MY WINDOW, I COULD HEAR THE OUTDOOR UNIT WAS STILL ON.

I WAS COMPLETELY SHOCKED AT THIS AS THE INDOOR UNIT LIGHTS WERE OFF AND SO WAS THE FAN MOTOR.

THIS IS A DELIBERATE ATTEMPT BY LG ELECTRONICS SERVICE CENTER SYNERGY SERVICES TO SABOTAGE MY MACHINE.

PLEASE ALL CONSUMERS BE AWARE OF THESE TACTICS USED BY SERVICE CENTERS TO GENERATE MORE PROBLEMS WITH YOUR PRODUCTS.

Dear Sir,

I have bought Window AC-1.5Ton on 23/10/2006

AC Model No.:19F2RDE5
Chassis No.:2030
Serial No.:605KPSL002030

I am facing regular complaint of AC not cooling and I am facing the same problem again and again. I have regularly serviced it and I am having an AMC with


M/s Ruchika Enterprises(LG Authorized Service Centre)
Shop No.2,Blue Mount Residency, K.T Village Road,
Off. Ambadi Rd., Vasai-West,
Thane-401202
Invoice No.:H09886/A/2490 Dtd. 08.05.2009

In the last 6 months, following complaints has been sent to LG Call centre for AC cooling problem.

DATE COMPLAINT NO.

03.06.2009 W9C60302425
22.09.2009 C[protected]
26.09.2009 C[protected]
30.09.2009 C[protected]
08.10.2009 Telephonic complaint to Ruchika Enterprises
03.11.2009 C09B301221
22.12.2009 R09C2217509 (Cooling coil replaced & installed on 31.12,09
04.03.10, C[protected]

Same problem of Cooling coil failure is occuring again and again and they have not taken any action on it.
I have spoken various persons of LG and have also written mail to "[protected]@lgindia.com" and "[protected]@lgindia.com". However i have never got any response from them.
Infact i feel that they never bother for customer satisfaction.

The response from LG Authorised service centre "M/s Ruchika Enterprises,Vasai"is even more pathetic.They never give us a Job card of nature of problem and actual repair done. Infact they say that the problem of cooling coil failure will reoccur.

My AC is lying with "M/s Ruchika Enterprises,vasai" from last 16 days. I request to help us in getting my AC back along with a proper job card .


Regards,

Chandresh Karira
Mob:[protected]

I purchased a LG Cookie pep on 17th march on my Birthday. The issue started from the beginning. poor quality touch screen. It was very inconvenient to use and i was not able to access internet faster as promised!! I contacted service provider and they told me that they don't have any information about LG mobile for internet settings!! then went to install the LG PC Suite software for the mobile to transfer songs to the phone. When I tried to install the software from the CD, my PC crashed!! PC had no problem so far with any other softwares even I have installed Nokia PC suite without any issues. Then I called LG Hotline number[protected] and after a long wait of 22minutes i finally got in contact with a Representative. as soon as I started speaking she asked all my details (like phone # address, pin etc etc!!) they transferred the call, then again wait for 5 minutes to get to the mobile department. After so much hard work to get in touch with them they disconnected the call, this has happened more than 4 times. when I got in touch with them on the 5th time I stated my problem (PC crashed due to software) and asked him whether the software is compatible with Windows Vista or not or is there any other things to follow..
then he replied : I'm sorry that we don't have any updates on the software compatibility and your phone requires service. I was SHOCKED!! I bought it YESTERDAY and service TODAY!!! I confirmed again that the issue is with the software. then he replied the same and gave me a number for service : [protected] as soon as i called. there was some person who attended the call and transferred me to another person. And the other person who was very weak in English told me that the concern person is on leave and call after 1 week!!! then i again contacted LG hotline[protected]. I was verryyy frsutrated and asked for a refund and don't want any more BUSINESS with LG. then he gave me another number of someone in Bangalore named RAM KUMAR at [protected] and stated to call him after 11am. Then I called him and as soon as I called him he asked to briefly explain the issue. I explained about the software caused my PC crash. But when I spoke about refund he told me : "I'm sorry my battery is low it seems we are being disconnected" then disconnected. when I tried to call again it was switched OFF. even after many hours it was switched OFF.

So ..... FROM ALL THIS I CAME TO KNOW THAT LG HAS MADE ME BAKRA FOR 7600 RUPEES WORTH MOBILE!!! I remember when I bought a cheaper Nokia phone (1500Rs) Nokia customer care were very polite and helpful..

I have been making continous requsts toBSNL for GPRS settings.Each time they say the settings have been sent.But i never recieve them.On requesting the next time the people misbehave.Kindly help me to atleast get the settings

Dear Sir / Madam,

Let me introduce myself, my name is Sripathy.P from Chennai Tamilnadu, India Recently in 25 December 2009 - i bought a LG 278VA5 refrigerator for nearly Rs.18,900 from GIRIAS chennai, since then i experience trouble LG advertises it is the best latest model , but my fridge has got cooling problem & some sound is heard intermittently from the back of the unit, each time i register a service call LG engineers take time in even attending my service call, it takes atleast 3 days for them to visit my residence although i am very near to LG regional office, Chennai ( 5 mins walk from LG chennai RO ).

Service team is trying to convince me stating that it is a new model so performance & other factors needs to evaluated by people & the sucess & failure depends upon patronage of the customers, which means they are not sure of the performance of the fridge.

On Mar 12 - Friday - i again made a complaint to LG, it took 3 days & many reminders to service centre to attend my complaint, at last they visited my house 15 Mar 2010, and concluded that the refrigerators wheels are broken it might have happened during transit from dealer place to my residence & needs to be replaced - they needed max 2 days time to arrange for the wheels as it is a new model, but till now no body has turned up for the same & my follow ups with call centres yields no results

How many days still LG need for replacing the wheels, till today it has not been replaced if spares are not available for a new model how can i expect LG to provide service support in coming days to come if i have any service problem.

Regards,
Sripathy.P

The consultancy has stopped responding to our calls and is not ready to refund our money.

Kindly take necessary action against this fraud company so that no more innocent people can be counterfeited by them.

It is amazing how the big companies cheat common men on the pretext of warranty for 1 year and when you call for services they seem to ignore all calls…. I have registered a complaint 5 times and have a proof of the same… One service rep comes the first time and fixes some thing… but the problem still persists… when complained for 5 times thereafter on the persistence of the problem no representatives call after so many complaints… the reason being the AC is still under warranty and they will have to replace the compressor due to leakage of gas and water dripping due to the same….. Everyone seems to give a deaf ear and I am left with no option then reporting the same on the customer forum…. I hope I get justice reporting herein about my problem as it is my hard earned money where talking about here….

sir i am an owner of l g refrigerator for last many years fifteen days back an executive from your company came to our house without any complaint from our side saying that he has come to check the fridge because it was in warranty his name is ramulu his number is [protected] after this our fridge problems have started earlier it was working very much in good condition cooling was excellent but now even whole night in the morning water is not cool then we made a complaint for four times till now and a person by name harinath his number is [protected] is coming and what he is doing god knows he tells it will work properly and goes not even waiting to see if it is cooling he says he will come in the evening to check but he never shows today again i had made a complain they said it will be repaired in two hours but no one came, my two request id are [protected],[protected]. sir please see that it is repaired very soon my contact number is [protected] hyderabad

I have a 32" LCD TV which I purchased in 2007, and the TV is conitnuouesly in Warranty and Annual Maintenance Contract. On 30th Decemebr 2009, TV stopped working and I made a complaint immediately. LG Service Engr immediately came for serivce and found that, the TV Panel has to be replaced. From that date, till today, nothign has been done. After a day to day follow up, LG Cutomer service told me that, Panel is not in use and hence we would like replace the TV or give refund. This information has been repeated told by the LG Service People since Feb 12th and today we are March 12th and nothing has been happening. Please suggest, shall I go for filing case against LG for the breach.

I have purchased new window mobile set Model No GW550 (LG). But I have not get 3G Internet setting from BSNL. I uses more methods like sms and costumer care help.

i perches lg mobile model name is kp265 . mobile right side sound is some time not coming for stating time in ear devise . i am going four time in lg service center. but not solving my problem.plz my request is solve this problem.

Dear Sir/Madam

Subject: Defected item was delivered to me at the time of purchasing and still no solution. So I have decided to go in consumer court and other complaint organizations.

I have purchase a LG Double door fridge on 12/05/2008.

Fridge Details are below

Make: LG

MODEL: 248 LMG

COLOR: INOX

RATE: RS 14200

Shopkeeper details

HARI PLAZA Shopno.1, kshitiz shopping complex, sector-4 vaishali, gzb, up

Ph[protected], [protected]-181

My details

Rajesh Kumar 483 2nd floor sector-4 vaishali, gzb, up, mob no-[protected]

Whenever I have purchased this fridge since that it never worked smoothly to till date.

I have complaint aprx 15 times to LG customer care as well as shopkeeper but still zero result.

After purchasing I carry this fridge at my home and same day I saw that there was no any cooling in fridge, I had complaint to shop keeper and LG customer care. I said that

A defected piece it being delivered to me so please replace it but to till date 10 persons has come at my home but problem is remaining same.

Please see my compliant dates and person names (I have also noted down all persons name and dated to carry this case in court i.e. Ashish, nikhil, vikram, purnima, Raghu Sharma etc.)


As summer starts it creates more problem (no cooling).

Yesterday I also talked to Mr. raghu Sharma and he promised to me the solution.

I would like to request you again please take back this defected item otherwise definitely I m going to court as well as I will throw myself this item in your company.


Regards

Regards,

Rajesh Kumar Dimania

Project Manager-Engineering

Cellnext Solutions Ltd.

A-186, Okhla Phase 1,New Delhi - 110020

Mb.No[protected].

Phone:+[protected], +[protected],Extn.117

Fax: +[protected]

It is to bring your notice that i have purchased LG home theatre on 19 January 2010 from Big Bazaar Nagpur. From the very second day of buying it i am lodging complaint to big bazaar and your service centre at Nagpur that the product is not reading DVD/ CD properly. I approached the service centre on 6 Mar 2010 regarding the same problem. They said that the service will be provided and parts will be replaced (if required ) at customer's cost. They also brought to my notice that the Big Bazaar persons sold me the product of 2006, hence we can not provide services free of cost. Selling the old product is fraud to me. Hence it is requested to please help me to rectify the problem or allow me to purchase the fresh product.
Hoping your co-operation at the earliest.