LG Electronics Complaints & Reviews

The above refered LG mobile TV tuner 3G phone SR. [protected] was purchased vide invoice 3382, dated 18/4/2009 , Customer bill no SBI /0910/1139, other reference SBI , Buyers Order no[protected] , Order dated 18/3/2009 The said mobile phone'sTV & internet servioces are not working. I had already talk to your representatives & requested them to reverse pickup my phone & refund the amount back to my credit card. After that the phone was reverse picked up by your courier company.

Now this is my humble rquest that you please reverse pickup the phone & refund the money back to my credit card account. Otherwise i will be forced to go to consumer court.


Thanking you

Raj Kumar
House No. 710, Street no. 7
Guru Nanak Nagar, Patiala.
Phone No.[protected],

As i had submitted a compain agsainst the repairing of washing machine in Gaya branch (Bihar) about one month ago, till now no action has been taken and they are procrastinating without any reson, so kindly steps should be taken as soon as it is possible otherwise i have to take further action.
I shall be obliged for this kind act .

My family is one of the oldest customers of LG products,all electronic products in our house are of LG.
But the response of the customer care service in dehradun UA has left me disappointed
I am having a LG washing machine MODEL NO COFF6517TE which is covered by AMC
On18 jan10 a complaint was made regarding non functioning of washing machine complain no
C-[protected]was given, after lot of persuasion a rep come,after checking the washing machine
he told us that PULSE ROTATOR & SMG GEAR are not working and needs replacement, he assured
that next day he will come and replace the same.After waiting for few days,we contacted the customer
care service,Dehradun on23&25 jan10 who very reluctantly gave another complant no-[protected] and told us that not
to bother them,as and when the parts are available they will be replaced . Till date no communication has
been made by customer care service,Dehradun.



The above episode has left a bitter experience. May i request you to look into the matter at the earliest.Iam sure
a company of your reputation will resolve the issue.



thanking you
SHANTI RAWAT
LANE NO-C 12
OPP SBI,TUNER RD,CLEMENT TOWN
DEHRADUN-248002
MOB NO [protected]
a

Dear Sir,
I had bought a LG 29" LCD TV in Aug2009. The TV recently started giving a vertical lines and no picture. I have logged a compliant at their service center who are non-responsive. The technician visited once and confirmed that the LCD panel needs replacement, but did not comment on any date of fixing the problem. Its been more than a more than a month and still no action is being taken. Since the TV is within the warranty period I have requested for replacement which has fell on deaf ears.
Kindly advice.
Thanks
Mohan

Dear Sir,
I HAVE PURCHASED A 22" LCD TV ON 12 DECEMBER 2009 FROM YOUR DEALER GUPTA ELECTRONICS, SUTEHRI ROAD, HOSHIARPUR, PUNJAB. LATER ON AS CLAIMED BY THE OWNER RAJESH GUPTA, IT DIDNT CONNECTED WITH MY PC. I LODGED A COMPLAINT WITH YOUR CALL CENTRE. YOUR TECHNICIANS VISITED ME AND I WAS SURPRISED TO HEAR FROM THEM THAT IT WAS NOT LG's ORIGINAL PRODUCT. AND WHEN I CHECKED FROM YOUR WEBSITE EVEN, I WAS SURPRISED TO SEE THAT THERE WAS NO SUCH LG's AUTHORISED DEALER IN OUR CITY NAMING GUPTA ELECTRONICS. LATER ON ONE OF MY COLLEGUE ALSO TOLD ME THAT HE HAS ALSO BOUGHT MOBILE FONE FROM GUPTA ELECT, WHICH LATER ON FOUND TO BE DUPLICATE TOO.
SIR PLEASE HELP ME, ALTHOUGH ITS SHERE MY NEGLIGENCY THAT I HAVENT CHECKED THE DEALER's AUTHENTICITY PRIOR TO BUYING THE LCD, BUT PLEASE HELP AND SORT OUT MY PROBLEM TO GET RID OF SUCH RUBISH DEALER.
Pardeep Thakur,
Vill Piplanwali, Hoshiarpur.
[protected]@ymail.com

i got an sms sayn,congratulation, ur mobile number have been awarded 300,000GBP frm LG i'ntl mobile draw 2010. contact Dr Sam for claim via email [protected]@live.com.......
wat s dis?i dt knw wts dis all abt.....plz help.

Dear sir

I have bought a microwave machine in FEB 2008 and has been giving problems like transformer issues, switching off immediately and not getting warmed up. . I had lodged a complaint as recently as on 17/1/2010 (C[protected]). LG service agent visits and informs thre is no issue every time. Once after constant nagging, he was forced by us to replace a transformer.

The various complaints lodged are as below


Complaint lodged in 2009 :.

1.0 W9c90200531 dated[protected]
2.0 W8c30702923
3.0 w8c70400180
4.0 w9C21605126

The complaints lodged in 2008

1. W8C30702923
2. W8C[protected]
3. W8C40802786
4. W8C72904763
5. W8C40802786
6. W8C91603752
7. W8C80704314


Regards

Bhuvaneswari suresh

Dear sir,

main padma gangele ne FEB 2009 mein LCD 32" TV apni beti ki shadi ke liye purchase kiya tha.. maine april mein usse gift kiya... aur wo TV july mein install hua.. NOV mein usski screen kharab hone lagi... maine lagatar complaint ki per wo problem abhi tak thik nahi ho payee hai... shopkeeper se TV change kerne ko kaha to wo mana ker raha hai, ki change nahi hoga ab... AB MEIN KYA KARU... please do something... and register my complaint .

Shop Name : Viraat Electronics tel:[protected] and[protected],,,
SHOP OWNER: VARUN GANDHI
CITY: BHOPAL (M.P.)

Some complaint number :

C09B2109293
C09C0117322
C[protected]

PADMA GANGELE
212- BHARAT NAAGR J.K. ROAD BHOPAL..
[protected], [protected], [protected]

I am hoping this will do something about the problem i have been experiencing since the 5th of Dec'09. I have a LG tromm front loading washing machine which has been giving me trouble, and i had to literally call you guys 25 times before it was picked up for repair end of Dec'09.
Now that the machine is ready , the service centre guys tell me that they do not have the vehicle to deliver the machine and everyday is a a false promise!. I have been made to apply for leave at least 5 times waiting for the machine but to no avail.
What is worse is that the service center guys are absolutely insensitive, they tell me that it is not their problem, if the vehicle is not available.

After paying 20 grand, i get treated worse than a dog. If my machine gets broken again, i will dispose it rather than having to go through this hell again. Looking at my plight, my friends and family have vouched never to buy a LG product again. The amount you spend on your ads, I'd suggest you spend some on your customer service.

You have hired a bunch of insensitive hooligans who treat customers like dirt ! I have no hopes that i will get my washing machine, even today. I am writing this not so that my problem gets sorted, but just so that people do not buy LG products ever again!!!.


Chaitra Hegde

respected sir,
my lg mobile gm200 does not work properly.it does not read the images from memory card.does not show the snap captured by the camera and the file received from bluetooth can work only one time and then not work
i can repair it from lg custmor service center two times but the same problem can exists again.please tell me the solution for this problem
my phone lg gm200 is in warrenty
please reply me as soon as possible


thanks

I hv received the below mentioned mail in my mail box. It seems to be phising mail. Please confirm.



From:
"james cole" <[protected]@ficci.com> | Add to Address book



To: [protected]@lg.com


Subject: LG Electronics Promotion Award 2009


Date: Sat, 29 Aug 2009 21:52:20 IST


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?









LG Good Life Promotion Offer
Asia and Middle East Region
Ref: LG/Promo/9978UK
Batch: LG/001/09
RE: BENEFICIARY CLAIMS PAYMENT RELEASE:

Dear Winner,

WINNING NOTIFICATION

The prestigious LG Electronics UK has rolled out and successfully organized a Sweepstakes marking the year 2009 anniversary, rolled out over 18,000.000.00(Eighteen Million Great Britain Pounds) for the year Anniversary Draws. Participants for the draws were randomly selected and drawn from a wide range of web mail providers/hosts which have patronised us greatly.
The selection was made by a computer draw system attaching corporate/personal email ID to ticket numbers. The LG Electronics Company UK, is now one of the largest electronics companies and in an effort to make sure that the LG products remains the most widely used electrical appliances, This company, in conjunction with telecommunication service providers is rewarding our numerous customers who have patronised us greatly in the Asia and Middle East region promotional offer.


Your email address as indicated was drawn and attached to ticket number 013 with reference number LG1002/09 and draw numbers[protected]) which subsequently won you £900,000.00 (Nine Hundred Thousand Great Britain Pounds) as one of the 18 jackpot winners in this draw. You have therefore won the entire sum of £900,000.00 (Nine Hundred Thousand Great Britain Pounds). The draws registered as category's 'A' Draw number one was conducted in Harlesden, London United Kingdom. August, 2009, These Draws are commemorative and as such special.

Please be informed by this winning notification, to file in your claims, you are to make contact with your designated agent (Dr.James Cole) who shall by duty guide you through the process to facilitate the release of your prize. To file for y our claim Please Contact your fiduciary agent
Dr.James Cole

LG Electronics Promotion Award
Email:lgoffer.[protected]@gmail.com

Tel. No.: |+44-[protected]
Fax No.: +[protected]

You are advised to contact your fiduciary agent with the following details to avoid unnecessary delays and
complications:
Full Names:
Age:
Occupation:
Country:
Ticket Numbers:
Draw Numbers:
Phone Numbers:
Occupation/ position/ Years of Experience

Mode of Delivery:
**Courier Delivery.

As indicated in this winning Notification. Thanks for being part of this promotional award program.

Our special thanks and gratitude to LG Electronics United Kingdom. We wish you the best of luck as you spend your good fortune.

Sincerely,
Mrs Hannah Blakes
LG Electronics Promotion Award 2009
CONFIDENTIAL NOTICE: This email message, including any attachments, is intended only for the use of the intended recipient(s) and may contain information that is privileged, confidential and prohibited from unauthorized disclosure under applicable law. If you are not the intended recipient of this message, any dissemination, distribution or copying of this message is strictly prohibited. If you received this message in error, please.

Recently (One month before) I purchased LG 21Inches Flatron Television. Some shades are showing in the Right bottom corner and Left bottom corner of TV screen. I informed so many times where I purchased TV at your nalgonda branch but there is no response til to day. So kindly take necessary action and do needful....

Hi,

I purchased LG Fully automatic Washing machine Model 8019QS on 23/12/2009. Within 4 days we found that the washing machine was not detecting the correct water level with respect to number of clothes.

We made email complaint on 28/12/09 and we received a note that some action would be taken but no action was ever taken.

On 11/01/10 we registered phone complaint to which a technician did visit the site, He did understand the problem but was not able to rectify. We asked him not to close the complaint because the problem is not rectified but he closed it without our information.

I wonder how can the technicians be allowed to close the complaint without customer signature on visit sheet.

Moreover the customer care / after sales support phone listed on LG site are never picked up, more like some govt deptt than a reputed corporate. I called many mobile numbers but they were promptly cut off.

The company advertises on site that the washing machine saves water but in our case the washing machine takes medium level of water even with 1 or two clothes, and the technicians are not trained to even find out the reason for it and offer useless justifications

This is third grade service.

Kapil

my LG KP 500 cookie mobile has been lost on 14/1/2009
its IMEI NO is = [protected]

I O.SESHAGIRIRI RAO RESIDENT OF DR.NO.68-10-58/A, NANCY STREET KAKINADA, INFORMED THAT I AM A SUFFERER FROM L.G. SERVICE.
2 YEARS BACK MY BROTHER PURCHASED A 32 INCHES LCD AT VIJAYAWADA.
AFTERTHAT SOMETIME HE WENT TO STATES.THEY SEND THATONE TO ME AND WE ARE ENJOYING THE SAME .LAST YEAR ON 14 JULY 2009 SOME L.G PEOPLE CAME TO ME AND THEY EXPLAINED ABOUT A.M.C AND I JOINED BY PAYING RS 2813/-ON THAT...

I have a very serious complaint against the much famed CROMA ishanya Mall Shastri Nagar, Yerwada Pune after purchase of LG make refrigerator in Sept.09 I thought CROMA a company from TATA group will be caring its customers in after sale service. But there care is limited till sale of item only. Despite my repeated complaints for Mal-functioning of said refrigerator, No one ever visited to correct it. My last complaint dated 05.01.2010 ( Number C-[protected]) is still unredressed. Customer Care Cell says that they are replacing the defective fridge and they have taken my original papers of purchase on 06.01.10 .One Ms. Sanjivani confirmed that New Refridgerator has been loaded in the truck and reaching at my residence at about 1.30 to 2.30 p.m. 3 days back but it was total lie. other person Mr. parvez informs on 13.01.2010 that original papers have been misplaced by Ms. Sanjivani and he is looking into it. Is it the CUstomer Care. If it is so, better it should be closed and consumers should be left at their mercy.

I had purchased a LG TV Cum Monitor with Airtel DTH Offer from SP Road on dated of[protected] and I registred on website ( please see the below email from you for reference). and I sent the all required documents with DD of 199/- and the seller commited me that within 1 Month I will get the DTH dish, but still I did not get any response from you. your mention Phone No[protected] it swithing off I am trying since a long time. I think Its making a unsatiesfications of customere to LG. LG is loosing their populerty with this kind of job. please update me what should I do.
Your unique registration or customer identification number is
DTHBANG30110959.

Thanks
Narendra Kumar

I had taken a 3 year AMC for repair of LG microwave recently. Thereafter my first complaint was lodged on 26/12/2009 as the machine was very noisy during operation. I was given a complaint no C09C2601017. The machine is at Rourkela .Local service representatives attended. I was informed that the fan was defective and requires replacement. The part was not available and would be available shortly. Thereafter a different person attended who did not seem to be aware of the problem and had come without the fan. On talking to LG customer care I was given a second complaint no for the same problem C[protected] on[protected]. After that a service personnel came and collected the fan unit to get an exact match. He was advised to take down the model no of the LG oven to locate the correct part no instead of taking away the fan unit, but he insisted that the physical fan unit would help in matching. The fan has not been replaced so far. Whenever service center personnel are contacted we are asked to contact some other no and the matter has been kept hanging now for more than 2 weeks..I spoke to LG customer care today at[protected] on[protected] and made it clear that i would not like to speak to various people on this matter and want a single window solution. I was informed that i would get a call in 2 hours time. This is a standard and routine response from them just to buy some more time. I refused to accept any new complaint no and also made it clear that i was not interested in any further exchange of calls but want the microwave to be set right immediately. I was asked to give them 24 hours further time which would include a Sunday on[protected], which I have not agreed since already I have given 14 days time to LG to repair the microwave. I want that they should replace the microwave with a new one, compensate me for the loss in service and for being misled through a non-performing AMC. The model no has been indicated above. I expect to get a reply from the LG also.

Dear Sir ,

I received a letter from above mentioned company for offering a job with salary of[protected]. Please tell me whether the this letter is surely correct or fake.

Below is the application i received :




Dear Applicant Ref: Selection and initial response of your Resume online. ...

Sir

I am Ashish Kapoor from Delhi I purchased a mobile of LG (model-KM 380T) in Oct 2009 . I am facing memory card problem from first day but i ignore that problem . But after some time mobile going to hang every day so I went to LG service named Sukrati Communication Mayur Vihar Ph-1 Delhi . the person there recive my mobile and said u can take back after 4 hours . When I got my mobile back from there the memory card slot is not working than i went again to that same service centre . The person there told me that we changed the mother borad when your mobile was hanging problem ,. the mother borad that they changed thats also defective the person told me that in service center I replied that when u changed u not checked that he said sorry sir .I said to that person that I am facing the memory card problem from the day 1 what should i do . The person in service centre siad i suggest you u can sell this mobile becuse its not good handset and we cant repair that problem so u ahve face that problem reguarly . After that i talked the BSM of LG Mr.Vishal he siad u submit your handset agian and i will take care of it but from last 5 days my hand set is in service centre and i dont get any news that handset has reapired or not when i tried to complain about that service centre to LG Custmer Care . There i talked to supervisor Miss Sapna Cauhan she told me that she call me back with details in 2 hour but she didn't . Than i called again next day and i complian about Miss Sapna to Mt Aditya than he said that he will call me bacl with 3 hours and said sir please belive me your problem resolved in 3 hours but i didn't recive any call from Mr Aditya also .Than i called again next and i got same reply from mr Anurag when i said already i got that same thing from last 2 persons than he disconnect my call . When i called again than i got Miss Sapna i told her that u promised me that my problem resolved but still problem is there so she also disconnect my call and i called again and i told her that i want to talk your supervisor she i am the only one here and sorry and agian disconnect my call . now when i called to custmer care and want to talk to supervisor they always disconnect the call and my handset si still in service center and its not repaired yet . So please I request you take some action aganist LG Company and their Employes i will be very tahnk ful to you .