LG Electronics Complaints & Reviews

Dear Sir/Madam,

We purchased the LG Frige on 3rd June 2009 from Mandar Electronics Virar (West). We had received a Lg frige which had damaged Door. After several complaints made to Mandar Electronics we received a Answer that this is a Manufacturing defect. Two Months later after several reminders they changed our LG Frige Door but still there are problems with it. The LG Frige Door makes lot of noise while opening & closing there is one more problem that has aried after the replacement of the door. The LG Frige door higes are loose hence the door is not fitted properly.

The complaints enrolled at LG Customer care are mentioned below ;-
1) C09C105408 - Dated 19th Dec 2009
2) C09C1720359 - dated 17th Dec 2009
3) C09C1414472 - dated 14th Dec 2009
4) C09C1302478 - dated 13th Dec 2009
5) C[protected] - dated 4th Feb 2010

Very time the technician comes & nothing happens. We also had telecom with Mr. Joshi of LG Electronics but the answer we received was that the it is not Manufacturing defect but the Lg Frige was not handled properly in transit. Hence we request you to please look into the matter.

Thanks & Regards

Vinaykumar Raghav
[protected]

I am sending Emails and making phone calls since last Nov 2009. One of their service technician came to my house and made some adjustment in the oven. He collected Rs.275-00 and left. From the next day onwards it is not working. This has informed the company by mail. After few days another company representative came to me and promised to contact after two days. No response after that. This has also been reported to the company. Now everybody is silent in spite of my repeated mails. When I contacted their Branch Service Manager at Cochin he promised to do the service immediately.

My Mob. No. [protected]

Address.
Moni Zachariah
Chempothra
Muthoor P.O.
Thiruvalla-689107
Kerala

I have received Email from [protected]@winning.com with following details


LG Good Life Promotion Offer
Asia and Middle East Region
Ref: LG/Promo/9978UK
Batch: LG/001/010
RE: BENEFICIARY CLAIMS PAYMENT RELEASE:
Payment Release Order Dept.
LG Good Life Promotion
United Kingdom.

Dear Winner,

WINNING NOTIFICATION!!!

The prestigious LG Electronics UK has rolled out and successfully organized a
Sweepstakes marking the year 2010 anniversary, rolled out over 18,000.000.00
(Eighteen Million Great Britain Pounds) for the year Anniversary Draws.
Participants for the draws were randomly selected and drawn from a wide range
of web mail providers/hosts which have patronized us greatly.
The selection was made by a computer draw system attaching corporate/personal
email ID to ticket numbers. The LG Electronics Company UK, is now one of the
largest electronics companies and in an effort to make sure that the LG
products remains the most widely used electrical appliances, This company, in
conjunction with telecommunication service providers is rewarding our
numerous
customers who have patronized us greatly in the Asia and Middle East region
promotional offer.


Your email address as indicated was drawn and attached to ticket number 013
with reference number LG1002/09 and draw numbers[protected]) which
subsequently won you Ј900,000.00 (Nine Hundred Thousand Great Britain Pounds)
as one of the 18 jackpot winners in this draw. You have therefore won the
entire sum of Ј900,000.00 (Nine Hundred Thousand Great Britain Pounds). The
draws registered as category's 'A' Draw number one was conducted in
Harlesden,
London United Kingdom. 2nd January, 2010, These Draws are commemorative
and as such
special.

Please be informed by this winning notification, to file in your claims, you
are to make contact with your designated agent (Dr. Dave Press) who shall by
duty guide you through the process to facilitate the release of your
prize. To
file for y our claim Please Contact your fiduciary agent
Dr. Morgan Cliff
LG Electronics Promotion Award
Email: [protected]@rocketmail.com
Email: [protected]@winning.com
Tel. No.: |+44-871.237.5153

You are advised to contact your fiduciary agent with the following details to
avoid unnecessary delays and
Complications:
Full Names:
Age:
Occupation:
Sex:
Country:
Ticket Numbers:
Draw Numbers:
Phone Numbers:
Occupation/ position/ Years of Experience
Delivery address:

Mode of Delivery:
Courier Delivery.

As indicated in this winning Notification. Thanks for being part of this
promotional award program.

Our special thanks and gratitude to LG Electronics United Kingdom. We wish
you
the best of luck as you spend your good fortune.

Sincerely,
Mrs Hannah Blakes
LG Electronics Promotion Award 2010
CONFIDENTIAL NOTICE: This email message, including any attachments, is
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disclosure under applicable law. If you are not the intended recipient of
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42LH55 42” Full HD 1080p 240Hz LCD TV (42.0” diagonal)



I know that it is true/false?

We have purchased LG Washing Machine - Front Loading, F1056LDP - TROMM on 08 Feb 2010. We used it first time on 09 Feb 2010 and it became faulty after the very first wash. Engineer has check & reported that PCB needs to be replaced.
We have contacted Local Service Center Head - Mr Sanjeev Haridas. He says that PCB is not in stock and will take time to arrive. I am writing this complaint within just 2 days of buying a machine of cost close INR 27000.00 from LG who have delivered a very poor quality product. If they believe in being ethical and customer oriented, the machine should be replaced immediately.

Dear Sir,
I bought a LG OEM IDE Blk DVD Writer Rs. 1225/- dated 29/01/10 from Computer Empire, 102, Mehgdoot Building, Nehru Place,
New Delhi-19, Ph.: 41808488, 26414645, Fax: 41617626
after installing I find that this product faulty piece then I complaint LG Service Center dated 02/02/10 its ph. no. [protected] where attend my complaint and give to me this complaint No. C[protected] and said our engineer contact you and solve your problem after one day I call again service center because no response their and I remind again the service center to our problem after remind there engineer calling me evening and said to come this product our service center 101, challenger computer, 55 nehru place to check and solve this problem. I go to service center dated 4/2/10 and to show this faulty piece but where electricity problem then he said me without electricity we cant check this product then he put this product and give me to there JOB SHEET No. 6263 and say me calling next day. After this procedure i come back and calling next day dated 5/2/10 service center to recover our product but receptionist say the product is go to replace LG Company you calling after two days then I call again after two days dated 7/1/10 but answer the same. Then I call again dated 10/02/10 to the service but answer for the same, I am very absurd now because I bought this product but product is faulty what I do because I suffer daily to this delay day by day. I dont want to this product and I want back to my money is this possible or not and take legal action to against the LG Company. Please Solve My Complaint I am very oblige you. Please do something!
Thanking you
Your's faithfuly,
Manish Oliver
Copy to attach Please see attachment jpg format : Invoice and JOB SHEET copy

Sir/Madam,

I lost my mobile on 1st Feb 2010. I went to the police station to file a theft complaint but they filed a report of lost of mobile instead of theft of mobile. Due to this, I am not able to claim the insurance amount.
As my mobile have a ATMT (anti theft mobile tracking) facility I got the mobile number of the person who changed the SIM and that is [protected]. Somehow, I got the address of this mobile number which is G-73, Jagjit Nagar (2-3 km distance from Silam Pur Matro Station), Delhi.
When I went back to the police with the detail they asked me to give an application against the mobile number user and they asked me to inquire about it after 2-3 days. Since then, I am regularly contacting them to get the information about my mobile but they do not do anything. They just says that It is a very big procedure and it will take a long time, the location is too far and we can not go their easily.

I am still waiting for thair response.

Thank you.
Rakesh Kumar

Brand New fridge of LG Electronics bought from M/s.S.C.Shah & CO P Ltd,Annanagar,Chennai on 22.12.2009 Model GL 405 YMQG4 has stopped functioning in full from to day afternoon. ONLY THE Freezer portion gets cool and the tray below the freezer portion is warm.
The above problem has already occurred on 22.01.2010 and complaint registered vide complaint number C[protected]. The probelm was attended by technician Mr.Samraj after complaining twice.He managed to clean the pipe carrying ice and confirmed that a switch needs to be changed.

After paying Rs27200/= for the fridge , I am shocked to hear that a switch needs to be replaced.
I have a stong feeling that the fridge supplied to me is inferior and hence I am requesting you to direct the manufacturer who is responsible for giving me a bad quality product.

today evening while I was watching TV (LG Slim magic 29 inch TV), suddenly both picture and audio was off (blank) and some flickering noise started coming..

I have complained to LG Customer care and they told they will get back with in 24hrs..should see if they keep their words..

Did anyone have this issue ..what was the cause?

Dear Sir,

I have shifted my House materials from Thane to Ahmedabad on 6th February 2010 at 2:30 pm.
Your Packing boys (Mr.Sumit & other one)came and packed the material in cartoon. I have marked the things which are in the particular box. In box no.8 i have packed Sweater, folding table, Water Jug and DVD Player. But unfortunately i have not mentioned DVD player in packing list.

When my materials reached to Ahmedabad surprinsigly DVD player ( LG) was missing from the Box no.8.
Immediately I have informed Mr.Sanjay , Mr.Baljit Singh & Mr.Sumit regarding this matter on telephone.
I have also asked the delivery boy and driver who came at my ahmedabad house for delivery but they told me to not know about the thing.

So please look into this matter and do needfull to recover DVD player as early as possible.

Note :- I have attached the photographs of Box No.8 which was taken at Thane and Other receipt received from your company. Please see it for your reference

Regards,

Bhavesh Parmar
Safety Officer
B-2785,Extention,Mumbai
ITD Cementation India Ltd

Mobile: +91 [protected]
mail: bhavesh.[protected]@itdcem.co.in

I have purchased LG KM501 mobile in Oct' 2009. From the next day I am facing lots of problem.
- Speed is die hard low.
- Not able to get SMS properly, even I have lots of free memory but still whenever I got a new message, I have to delete 2-3 previous SMS and then only able to get new one.
- Media Player is also not supporting well.
- And most of all, IT HANG 5 TIMES A DAY AND i NEED TO START IT AGAIN AND IT TOOK COMPLETE 20 MINUTES.

I have complained before also and they did the Software updation and said that it will work fine. But all the problems are in more worst condition now.
Later when I complained again they just call me and said that they will get back to me but till this date I did not get any call. This is SAD.

Is this the service and product you are giving to your costomer.

Now I do not want to continue with this LG product.

Thanks,
Chhaya Singh
Technical Associate
Tech Mahindra, India
Ph- [protected]

Sir,

This is to inform you that we had purchased LG Convection Microwave Oven (Model No. 8080PRR Serial No. 912DRYM001818) from Navrang Audio Video (P) Ltd, D-10, Vikas Marg, Laxmi Nagar, Delhi 110 092 (Retail Invoice No. 14489 dated 15th January, 2010). A representative from LG Electronics visited our house for Demo of the Microwave Oven on 16th January, 2010 and after operating the unit he told us that the oven is working perfectly.

However, on the same day at evening when we operated the oven on micro cooking mode 540W power output and cooking time for just 1 ½ minutes, the multicook utensil lid provided with the Startup Kit melted. It was utter surprising for us that the utensil was of deteriorated quality that it could not even bear the heat inside and melted up which could be more damaging and could caused an accident if we had not stopped the oven immediately.

Sir, it is my request to you that an Engineer from your company should be sent to inspect the oven and the Starter Kit is changed so that we can start using the oven.

Thanking you,

Yours faithfully,


(Tarun Bahl)
D – 343, Ist Floor, Anand Vihar,
Delhi – 110 092
Mob: [protected]

Note: Complaint regarding the above has already been lodged with your customer care no.

I had 5 year old LG Flatron Gold TV. Its picture was coming distorted. I filed complaint with LG Customare care. The service engineer visited the TV and suggested that he would visit again with an IC which needs replacement. My first complaint was in 9 Jan'10 then on 23 Jan'10 and now today 5 Feb'10. Now service centre maintains that it can not be repaired. I am really surprised that within 6 years of its use one TV can become unrepairable. The no of my latest complanit is C[protected]

I request LG highest authority to intervene.

Rgds

Akchhya Kumar Singh
Mob:[protected]

My grandfather applied for education loans about 10000$ from SBI NAL BANGALORE. The loan officer told him to come at his residence. My grandfather went to his residence. At his residence ,he asked him some bribe to release the loan. My grandfather gave him bribe about 150$. Then he told my grandfather that you can take your loan at SBI NAL BANGALORE. When My grandfather checked his account ,the balance was only 165$.

I have been following up for my lcd to repair but till now no response from lg corprate people has ome to me.i am pasting the following mails,which i have sent to mr. MB SHIN MD LG ELECTRONICS INDIA PVT. LTD.

Kindly help me for the same.



Dear Mr. Shin,

I would like to bring to your attention to the ongoing problems I have been facing with the service team in regards to the LCD TV I owe.



I had written to you earlier pertaining to the plight of my situation, to which the Service Manager had contacted me and visited my residence to discuss the issue. But unfortunately instead of resolving the problem with the set, I have been told that the LCD TV cannot be repaired and would be returned as in condition. The reasons being stated are completely ridiculous and unacceptable.



In the month of November I was told to take up the AMC of the LCD TV. I duly did so as per the advice of the visiting service engineer. At the time of taking up the AMC I shared the purchase invoice of the product with the service engineer. The service engineer agreed to the condition and sold me the AMC for the product for 1 year without any reservations.



Recently when the service engineer visited us post our complaint, he requested the purchase invoice to which I openly informed the service engineer that I do not have the purchase invoice of the product as the invoice had been misplaced.



This was it. Suddenly, the service engineer found this to be a reason and told us that the product could not be repaired without the invoice. I questioned him as to what the invoice had to do with the servicing of the product? Its an LG product and not of any other brand that I am asking them to repair, so why would they not repair the product.



But then I realized that ever since I have put up this complaint to you, my plight has become bad to worse. I have had to face numerous rude instances from the service team who stated that writing to you would not in anyways help in resolving the situation and that I have made a mistake in doing so. He also stated that his promotion was stalled because of my complaint. Now, the service team has come back to us, in writing saying that the system cannot be repaired. They are claiming that the LCD TV has been tampered and the AMC is not valid. How more outrageous can this be?



How could your team take up the LCD TV’s AMC during November and revoke the same in January, especially when the TV has come in for repair. More infuriating is the face that they are stating the LCD TV has been tampered?? Who would tamper his own TV at home?? And if I would be intelligent enough to repair my TV, why would I pay for the AMC??? Why is the invoice being asked for now, and was never bothered at the time of selling the AMC to me?? Why was the TV not checked for tampering and why were we not informed so at the time of collecting the TV? Infact no one has ever told us so, until we filed the written complaint. Suddenly the TV has got tampered out of the blue for the only reason that they do not want to repair the TV.



I am sick and tired of all your service engineers who are falsely implicating us to avoid repairing the LCD TV, all because I raised my voice about the miserable standard of services they have been providing. Why am I being made to suffer for buying an LG LCD TV from my hard earned money?



I am only wanting my LCD TV to be repaired and returned as per the AMC policy and terms. I am not asking for a new TV in replacement or monetary compensation!



I request you to please resolve this situation. I refuse to collect the LCD TV without it being repaired and made operational.



I am attaching the communication that i have recieved from the LG service team for yoru reference.



Regards

Mahender pal singh

3/34 A vijaynagar double storey

Ph-[protected] / [protected]

--- On Fri, 1/8/10, [protected]@lgindia.com <[protected]@lgindia.com> wrote:



From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Fw: lcd tv/service problem
To: [protected]@yahoo.com
Date: Friday, January 8, 2010, 12:41 PM



Dear Mr.Mahender,
In regard to the problem in the LCD lifted from your premises,I would like to clear few points.

We do the amc of functionally OK sets with some conditions ,the same was done with your case also, and bill of the product also not given at the time of AMC stating you will provide the copy later on.

Bill copy of the product is awaited till date and for which we have already requested you.

On inspection of your set we found it to be tempered inside the set in module assembly and connectors by outsider which lead to no responsibility of repairs by LG.

Under the condition of alterations we can not entertain the AMC which was taken from you(though bill copy was to be given by you) and rejecting the same.

we request you to kindly provide the original bill copy of the set for further discussion on this unit.

We have given stand by unit to you to avoid any discomfort to our esteem customer which also needs return as per policy.

Pls confirm on the same ASAP.

Regards,

Subhankar Deb
CS
Ph [protected]
----- Forwarded by Sumit Bajaj/DEL/LGE/IN on 04/01/2010 06:40 PM -----

Flag this message
Re: lcd tv/service problem
Tuesday, January 5, 2010 9:55 AM
From: "[protected]@lgindia.com" <[protected]@lgindia.com>Add sender to Contacts To: "Harpreet Singh" <[protected]@yahoo.com>


Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, , on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.


Thanks and Regards.
Ravinder Chaudhary
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]


Harpreet Singh <[protected]@yahoo.com>
04/01/2010 06:27 PM To [protected]@lgindia.com, [protected]@lge.com, amitabh.[protected]@lgindia.com
cc [protected]@lgindia.com, [protected]@lgindia.com
Subject lcd tv/service problem









Dear Mr. Shin/Mr. Amitabh Tiwari,
I would like to draw your attention to my service complaint pertaining to a LCD TV of your brand which I own.
We have been experiencing a negative picture problem with the LG LCD TV which we purchased about a year ago.
As per your required process, we had duly registered a service complaint on the 25th of December ’09 (No : C309C2506706). Post which a certain Service Representative by the name of Mr. Brijpal turned up at our premises for diagnosing and rectifying the problem.
We were a bit surprised with the response of the Service Engineer who was visiting us, he immediately (on merely seeing the product) stated that the module panel of the LCD TV is defective and needs to be replaced. This was disbelieving to us as neither did he handle the product or make a diagnosis of the problem. He concluded that the LCD TV needed to be taken to the local service centre for repairing. We were curious enough to ask him as to how he could arrive at his conclusion to which he replied in a very offended manner, that he was a certified and experienced engineer to know the problem, and we should not be question him on his profession.
He then informed us that the official service van would arrive at our residence the next day on 26th of Dec, to have our LCD TV collected and concurrently provide us with a stand-by product for the service period. Obviously as expected of LG’s standards, no one turned up as scheduled or informed us of any change in itinerary. We received a surprise call from a gentleman named Shamshad on the 29th of Dec, who said that he had come from LG and was waiting at our door for collecting the LCD TV. We informed him that we were not available in the city, and it would have been better had they informed us earlier of his grand arrival. Anyways, the LCD TV was finally collected the next day on the 30th of Dec. And thank you, for the Stand-by LCD provided to us, we have never seen any worse condition of an LCD TV, seemed like it belonged to the stone-age. Old, broken and rickety. (I hope LG isn’t in a similar condition)
But as unassuming consumers, we resigned to fate on the quality standards of your service team, with the only request that our LCD TV be repaired and returned to us at the earliest. We were spontaneously told that the LCD TV would be repaired and returned the next day itself.
The day next we received the most harrowing call of our life from LG. A gentleman named Mr. Amit Wasan phoned us to inform that this particular model of the LCD TV is apparently an imported version from the company and that they cannot service or rectify the product of its problem. They suggested that we should come over and have the LCD TV collected from the service centre and absolutely nothing could be done about it. (Ohh and they were kind enough to suggest us that we should go and buy a new one, when we asked what we should be doing now).
Wow. This is the most preposterous experience I have had with any brand in my life. I always thought government agencies were the worst.
How ridiculous is this? I buy your product and you refuse to service it a year later???? On what grounds??? That it’s an imported version and you don’t have the spares!!!!!! Would you want me to seriously dump the LCD TV into the garbage bin and buy another LG LCD TV…… again?????? Or would you be shameful enough to get your act together and resolve my problem immediately.

Thanks.
Mahender pal singh
3/34 A vijaynagar double storey
Ph-[protected]
[protected]

We bought LG Side by Side fridge costing 75K in Feb 2008 which started giving trouble before end of warranty period. Broke down thereafter frequently and now totally out of order past two months. The local service office, Central complaint at Ho at Gurgaon and email and letter to MD has not yielded any result. Can any one suggest how to deal with this rogoue Company?

from last six months i am calling customer care department and now the people over there put me on hold after hearing my details and never call back. The vegetable tray of my fridge was broken and they are not giving me another one as they say that we do not provide any parts if the product is five years old. Now first thing is my fridge is not five years old and second thing is do we have to purchase new product every five years even if it is very costly. We cannot change all the products every five years.

I have recently purchased LG GB210 handset. This is the only phone i have ever seen in my life with the below mentioned problem.
PROBLEM: When you type a new message(SMS), there is no function to go to a new line. i mean there is no "enter" key/function. There is spacebar and everything else but no "enter" key! Help me!

Dear Sir,
I have Purchased 3 items form LG India. The details are as follows.

1)Refrigerator – Model No. – GL258VA4 / 2009, Unit Sl. No. – 930D4620-FA-40215, Date of Purchase 29.03.2009

2)Micro-Oven – Model No. - MC8047ARH, Serial No. 80ABGL000543 , Date of Purchase 25.11.2008

3)Television – Model No. – 21FU6RG-T8, Serial No. 809NLDA0004602 , Date of Purchase 13.11.2008

In refrigerator On Dec.’2008 the compressor gas has been drain out automatically. Your customer care representative had visited & attained the complain with my reference complain no. – N9C50108604 dated 01.May.2009. With in a purchased period of 1 months the item got damaged.

In Micro oven, I have purchased the item on dtd.25.11.2008 same day the oven was not functioning the delar was good so, he had replaced & given a new one. Again on 5thSep.’2009 the oven front glass cover was open automatically. Your customer care representative had visited & attained the complain with my reference complain no. – N9C90600432. With in a purchased period of 9 months the item got damaged.

In Television, I have purchased the item on dtd.13.11.2008 On 18thJan.’2010 the television pictures were showing double. Your customer care representative had visited & attained the complain (in chargeable basis) with my reference complain no. – C[protected]. With in a purchased period of 14 months the item got damaged.

The White Plastic Base of the Vegetable tray in the Double Door Refrigerator is damaged & has Cracked Badly. Also the Gasget bordering the Door is in damaged condition,due to which the is lower cooling than what should be there. There has been 4-5 complaints to LG customer care but there has been no response in this regard. Their People just visit,report the complaint & then nothing happens. Their people have also taken the photographs of the damages mentioned above.
Kindly Help in settling the matter as soon as possible.

I brougth lg 6600 new handset by reliance dealer after one week charger unit failed and after 2 week handset making verious problems and after one month said handset going out of order. this LG RD 6600 model is totally failed model and officer of reliance mobile are know that very well , however they are not giving answer me and my handset is deposited since 7 months but no body solve my compline

my mobile no is [protected]